Hi Thomas, We’re sorry you’ve had a bad experience with our product. I would like to inform you that we have kept your case on high priority, and our technical team is working diligently to resolve the issue as quickly as possible. Our tech support team will keep you posted on any further updates. In case you have any further questions or need assistance with something else, do let us know. Thank you!
My GO2 4 button modes on camera itself stopped working after firmware update...can't start recording directly from camera using any combo of pushes. Only powers up and down from camera....still works from remote. Insta360...Please inform me of a fix.
Any luck Thomas (as of now, October 2023)? I've had both the charge case and the camera replaced because of various 'mysterious' problems. Lately it is a loss of Blue tooth communication between the camera and the charging case. I don't get it! I really wish I could simply return it, and Insta360 give me an Insta360 Go 3, as I would imagine they have worked out the bugs by now with the new one! I also have an Insta360 X3 camera, and I've never had a problem with that one.
I had exactly the same issue. Went to the Insta360 website into Chat. Had to upload video of me trying this 7 sec fix etc. Then had to upload Proof of purchase and serial #. ( I had thrown orig box out) However had info on order from their website ( which doesn't give them serial # )?? If you load any video file you might have into the Studio software and then go to File Properties it's lists serial #. After all this they said repair center will contact me for sending unit back for repair or replacement... Lets see. But to be honest if this thing broke after using it twice. It might just be a reason to go back to a GoPro...
My son has an older GoPro, he uses it more and it still works. Go2 the same problem. It doesn't work anymore and it's newer than the GoPro Insta 360 is shit. now only GoPro
It happened to me also. In my case the camara shows the led light, but it doesn’t connect to the case. Only appears “connecting” and “time out”. I have reported to support, and waiting for help. But insta 360 never more 👎🏻
Ok Finally it worked after contacting the Support. I am attaching what was said. Hopefully this will help someone. ---- I'm sorry for what happened to you, the issue seems to be caused by the camera's out of power.do you mind to keep the camera stay in the case for 60 mins before ensuring the case is full of battery and try to use it again? thank you. Looking forward to your early reply. Best Regards,Lei .
any progress bro? mine started doing the same thing. I've tried everything but nothing. the only thing that turns the camera on is by plugging it to a laptop. but after u pulled it out it only stayed on for few seconds then back to the problem again.
When iupdated my insta 360 go2. Horizon mode in pro video didnt work anymore on the insta app on my phone. ( tried also other phones) . In the insta studio on the pc it is still working. Had to downgrade it to make horizon mode working on the phone again. 🙄
This was a useful video because I have this exact issue.
Same
Sorry to hear this Insta should replace it Thomas
I have same problems, reset 7 seconds or 30 seconds don't do nothing. my gopro session has been under a car and still works!
Seriously, can you put a battery in the smoke detector?
thank you thomas. you help me how to shutdown the insta go 2
Hi Thomas,
We’re sorry you’ve had a bad experience with our product. I would like to inform you that we have kept your case on high priority, and our technical team is working diligently to resolve the issue as quickly as possible.
Our tech support team will keep you posted on any further updates. In case you have any further questions or need assistance with something else, do let us know. Thank you!
My GO2 4 button modes on camera itself stopped working after firmware update...can't start recording directly from camera using any combo of pushes. Only powers up and down from camera....still works from remote. Insta360...Please inform me of a fix.
I tried to change and save different butto n settings, now the button setting choice on app is dissappearing....went fro bad to worse.
Reset. Seems to be working now
Hello @Insta360 Service . I have the same problem to my go 2. Cannot connect to the camera
Drtone how to reset?
My GO2 button on camera won't work after the firmware. Can't use any 4 modes...but will turn on- off only. Still works with remote.
Any luck Thomas (as of now, October 2023)? I've had both the charge case and the camera replaced because of various 'mysterious' problems. Lately it is a loss of Blue tooth communication between the camera and the charging case. I don't get it! I really wish I could simply return it, and Insta360 give me an Insta360 Go 3, as I would imagine they have worked out the bugs by now with the new one! I also have an Insta360 X3 camera, and I've never had a problem with that one.
I had exactly the same issue. Went to the Insta360 website into Chat. Had to upload video of me trying this 7 sec fix etc. Then had to upload Proof of purchase and serial #. ( I had thrown orig box out)
However had info on order from their website ( which doesn't give them serial # )??
If you load any video file you might have into the Studio software and then go to File Properties it's lists serial #.
After all this they said repair center will contact me for sending unit back for repair or replacement... Lets see.
But to be honest if this thing broke after using it twice. It might just be a reason to go back to a GoPro...
My son has an older GoPro, he uses it more and it still works. Go2 the same problem. It doesn't work anymore and it's newer than the GoPro Insta 360 is shit. now only GoPro
All the people in comments with same issue an OP, was there any resolution to the problem? I as well have the same issue.
It happened to me also. In my case the camara shows the led light, but it doesn’t connect to the case. Only appears “connecting” and “time out”. I have reported to support, and waiting for help. But insta 360 never more 👎🏻
Did you fix this?
Hi Thomas!
which version did you update? did you manage to repair?
Not sure what version it was... Just no it didn't work after updating..
Ok Finally it worked after contacting the Support. I am attaching what was said. Hopefully this will help someone. ---- I'm sorry for what happened to you, the issue seems to be caused by the camera's out of power.do you mind to keep the camera stay in the case for 60 mins before ensuring the case is full of battery and try to use it again? thank you.
Looking forward to your early reply.
Best Regards,Lei .
I tried this but unfortunately it didn't work for me
any progress bro?
mine started doing the same thing. I've tried everything but nothing. the only thing that turns the camera on is by plugging it to a laptop. but after u pulled it out it only stayed on for few seconds then back to the problem again.
I had to send mine in for repair
Same thing happened to me. I'm requesting a repair or replacement from DJI. Have you had any luck?
this is not a DJI product.
When iupdated my insta 360 go2. Horizon mode in pro video didnt work anymore on the insta app on my phone. ( tried also other phones) . In the insta studio on the pc it is still working.
Had to downgrade it to make horizon mode working on the phone again. 🙄
Any progress with this dude?
Not yet mate..
Same problem here
I have the same issue
Bummer dude, not good. I'll take a jaffa cake too please