Seriously AutoZone

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  • Опубликовано: 10 дек 2024

Комментарии • 144

  • @robertw6894
    @robertw6894 10 месяцев назад +2

    i work at autozone, unless you have a reciept, you cannot return any parts that do not have a warranty. the warranty is also why we ask for EVERYONE'S phone number

  • @JDM778
    @JDM778 3 года назад +32

    She clearly said there's been a lot of theft with steering wheel covers. That's why she can't return it without the receipt.

    • @TipToe-zp9bk
      @TipToe-zp9bk Год назад

      Walmart it's a lot of stores you can

  • @WazVlogz
    @WazVlogz 2 года назад +22

    As an employee of AutoZone if the part does not have a warranty on it then you really can't do anything without a receipt sure you can get an in-store credit but it depends

  • @brendonholtz8322
    @brendonholtz8322 4 года назад +53

    I’m a Parts Sales Manager at a AutoZone and what this lady is saying to you isn’t true. They can do a undamaged return with no receipt, use the money from the return for your new items, and if there is some money left over they should give you a store merchandise card. It’s company policy she has to do the return.

    • @smallbeans101
      @smallbeans101 3 года назад +8

      Actually it's not store policy. On the receipt it says you need a receipt. At my store in California it's very strict and we reject at least 10 of these types of returns a day

    • @russellroberts8407
      @russellroberts8407 3 года назад +5

      The back of the receipt say 90 days with the receipt in the original package and original condition. If its not like that technically they don't have to return it. Now if their managers say something else that's different.

    • @trikelyfe6090
      @trikelyfe6090 2 года назад

      red shirt here... can confirm.

    • @chriscampbell5538
      @chriscampbell5538 2 года назад

      No receipt no exchange period

    • @EdwardJamesKenway...
      @EdwardJamesKenway... Год назад

      False. As also a part sales manager for more than 2 years, no receipt no return if it's not a warrantied item.

  • @ajlapp3688
    @ajlapp3688 3 года назад +36

    Autozone cant do a cash return without a receipt. They should return items without a receipt and give you a merchandise card instead

    • @yung-megafone
      @yung-megafone 2 года назад

      they already offer in store credit but some locations limit what can be returned. an example is the old store i worked at, we stopped taking small product returns because people would come in and start filling their bags. Policy says to stop shoplifters but dont confront
      This is their way of mitigating losses

    • @kevinfranklin2304
      @kevinfranklin2304 Год назад

      But they can look up the receipt

    • @ajlapp3688
      @ajlapp3688 Год назад

      unfortunately, that's only true if there is a warranty on the item, I'm an employee, they definitely should just did the return honestly. as long as product isnt damaged there is no loss for an exchange or swap. even still not our money autozone aint hurting over a couple returns @@kevinfranklin2304

    • @prestonmartinez2928
      @prestonmartinez2928 11 месяцев назад +2

      @kevinfranklin2304 only if she know exact day and register and is at the store it was purchased at 🤷‍♂️ her saying it's a gift means she doesn't have that information.
      Also to everyone else anyone who asks to exchange or for store credit or say they talked to corporate and the store was never contacted is most likely a huge red flag for Loss prevention

  • @777onster777
    @777onster777 3 года назад +24

    It looks like you went in looking for trouble honestly. However the manager Is wrong. Go to another autozone and we would be happy to help you.

  • @rulegorgon2267
    @rulegorgon2267 Год назад +16

    I never seen a store where people buy so much shit and wanna return it without a receipt. At what store can you walk in randomly without a receipt and return stuff

    • @ElantraFukkenGang
      @ElantraFukkenGang Год назад +2

      Right 😂😂

    • @johnwilburn
      @johnwilburn 11 месяцев назад +1

      Wal-Mart

    • @austinreeves9112
      @austinreeves9112 10 месяцев назад +1

      They go off of your phone number, they have your vehicle saved and everything else.

    • @ryanchristian2122
      @ryanchristian2122 5 месяцев назад

      @@austinreeves9112warranty parts only buddy

  • @TheBassking86
    @TheBassking86 2 года назад +7

    This poor employee is probably a single
    Mother trying to support herself and her children and probably brings her kids to work cus she can’t afford a daycare service has to deal with this customer who is obviously black when black
    Children mostly grow up with a single mother has the nerve to threaten the worker by recording her kids being in the store 🤦‍♂️

  • @janalangjames7664
    @janalangjames7664 4 года назад +22

    I can tell by most of these comments most of yall want this Lady FIRED!........ to want to see someone unemployed for bad judgment and refusing to do the return says a lot about your character i work for AutoZone for 8 years now and i have made plenty of mistakes cause i led a situation with emotions rather than sticking to policy and I as a store manager was repremended for it, i learned from it and i Grew from it Im a work in progress in all areas in my life and my "Mistakes" depending the severity should not want people to See me unemployed what this Manager needs is Training, to be held accountable, coached and and to be told by a DM to take care of the Customer But for some of you all wanting to see here unemployed is silly..... Just be careful what you wish on others. I wish this manager the Best of Growth and that she learns from this💙

    • @collegekids1
      @collegekids1 3 года назад

      That’s an excuse. A mistake is one thing, she straight up created her own policies and Autozone has fired people for less. She deserves to be fired.

    • @janalangjames7664
      @janalangjames7664 3 года назад +2

      @@collegekids1 she never created her own policy.... Stop exaggerating/making it bigger than what it is, she refused to do a return simple as that, I dont know what state , Division or City you work in but in the Vegas region people arent fired for less stop putting the company out there as head hunters... Stealing, fighting, drug policy, weapons, threats of violence, "Mutiple" customer complaints, Attendance those are things that can lead to termination if you call that "For LESS" than you need to have several seats!

  • @richardtucker5
    @richardtucker5 2 года назад +2

    AutoZone is a joke in the automotive parts businesses. They are managed from far away and the local store manager has little to no authority to do anything. Their merchandise is overpriced Chinese junk.

  • @cypherzero9561
    @cypherzero9561 Год назад +3

    Walking in there to start shit bruh 😂😂

  • @lasvegaskenoslots470
    @lasvegaskenoslots470 2 года назад +3

    Recording law only apply to public places auto zone is privately owned..so what they say is law .

  • @albertlynn709
    @albertlynn709 2 года назад +3

    She probably has her kids there because Store managers have to work 70 hours or more she may not have anyone to watch her kids and if you miss more than 12 times in a year you get fired! Each time you miss is a .12 points you’re fired that’s 12 days in a year furthermore if you’re tardy accounts is half a point

  • @collegekids1
    @collegekids1 3 года назад +17

    I’m an Autozone employee and this manager lied the whole time.

    • @RealLegoBeast
      @RealLegoBeast 3 года назад +2

      I'm a manager r and this manager is right

    • @collegekids1
      @collegekids1 3 года назад +1

      @@RealLegoBeast the manager was wrong. You and this manager needs to be reported. Matter fact what’s your name and store number because you need training. That is not what we do.

    • @RealLegoBeast
      @RealLegoBeast 3 года назад +1

      @@collegekids1ok my store number is 420 and employee id is 911-187

    • @RealLegoBeast
      @RealLegoBeast 3 года назад +3

      @@collegekids1 Karen

    • @collegekids1
      @collegekids1 3 года назад +2

      @@RealLegoBeast one it isn’t against any company policy, federal or any state law to record in public. Secondly the return can be done absent a receipt. The customer provides their ID and receive a merchandising card which they’d use to purchase the next item. She lied and you’re full of shit.

  • @Leafized
    @Leafized 2 года назад +3

    AutoZone store manager: It is entirely the decision of the current manager and or store manager.
    The rule of thumb is “take care of the customer”

  • @queno803
    @queno803 3 года назад +4

    ITS BETTER IF YOU HAVE A RECEIPT SO THAT NO ONE GIVES YOU PROBLEMS!!! otherwise you can use your drivers license!! And leave that KID OUT OF YOUR ARGUMENT!!!

  • @russclark5150
    @russclark5150 4 года назад +16

    Dress code violations all over the damn place. The whole store needs to be retrained

    • @wildone505
      @wildone505 3 года назад

      😂

    • @chrisF25
      @chrisF25 2 года назад

      Lucky for autozone they don’t train you lol just throw you up front

  • @_TheRightAngle_
    @_TheRightAngle_ 2 года назад +4

    Non-warranty items can be REFUNDED only if the customer has retained the receipt. Doesn't matter the purchase method as nothing goes into the system unless a warranty is issued. However, these items CAN be replaced with a store credit and applied to a merchandise card if the customer supplies the proper credentials. An immediate issue of store credit can be used as an immediate balance sufficient for purchase at the store.
    With this said, an exchange seems 100% logical and doable in this particular video. The lady with the camera mentions "store credit" when she first starts talking to the manager on duty. She was never asking for a full refund. The sales manager should have known this and she was wrong, in my opinion. The camera phone issue is a moot point in my opinion. Just allow the lady to exchange her things and roll the camera. This video could have turned into a positive light on Autozone instead of a negative light.
    On the flip side, and Devil's advocate here, these hardware/auto-parts sores' antiquated computer systems are a nightmare to work with in terms of warranty items and core exchanges. So please be patient with the folks behind the registers. Just my 2c.

  • @brodyscott8124
    @brodyscott8124 3 года назад +4

    Ur really trying to get somebody fired because they have a theft problem with returns at that store and use the fact that the lady has her kids at work because she probably can't afford daycare as blackmail and then play the victim? Lmfao

  • @niranira9400
    @niranira9400 2 года назад +2

    So wha if there is a child behind the register. Someone obviously had to bring their child to work! Life isn’t always easy miss.

  • @charlesanastasia7574
    @charlesanastasia7574 Год назад +1

    I hate when people ask the same question over and over like a idiot

  • @GoldBlueSkies
    @GoldBlueSkies 2 года назад +1

    In the end what happened? Is that manager still employed? Did you ever get your exchange/return?

    • @charlesanastasia7574
      @charlesanastasia7574 Год назад +2

      The manager is still there she didn't do anything wrong store policy is no receipt no return the store manager can return whatever obviously if your being a dick this happens here

  • @maddag123
    @maddag123 2 года назад +1

    So this manager is wrong i guess it varries district to district i am a PSM (Parts Sales Manager) currently and you can do an exchange/ return without a receipt only with a valid Drivers license/ ID card valid Passport etc. usually the return would be on a Store merchandise card or on occasion cash with managment discretion in this case especially for an item that is only max $10 dollar manager is 100% in the wrong and should have a Write up or some kinda of consequence to her actions

  • @jimbelle3087
    @jimbelle3087 2 года назад +1

    I work for zone, I've never seen a sign or heard that a customer can't record in a store.
    As for the exchange without a receipt, it is very common that people steal items and come back to the store or to another store in the area and try to exchange or try to refund product without a receipt. It's common and is at the store managers discretion. And if it is returned the value goes directly onto a merchandise card/ gift card.

    • @charlesanastasia7574
      @charlesanastasia7574 Год назад

      I work for az as we it sucks people steal shit come back in trying to return it I know dam well they didn't buy it

    • @Kaekoeth
      @Kaekoeth Год назад

      i work there too cant record on private property if any worker doesnt want you too. you have he right to ask any customer to leave the store if they wont listen.

    • @jimbelle3087
      @jimbelle3087 Год назад

      @@Kaekoeth problem! It is not private property it is open to the public, a customer or employee can record on public property. If it was a small mom-and-pop business that's a different story but a major multimillion-dollar corporation they do not do business on private property it is all open to the public. And it does not matter what corporate says, because that is something that they do not want you to know.

    • @Kaekoeth
      @Kaekoeth Год назад

      @@jimbelle3087 again it is considered private property other wise you wouldn't need permission to park over night without getting your car towed, or to record. An employee can ask you to leave and then call the police and have you trespassed. If it was public property the business would be owned by the state or government. Ive been watching a lot of those first amendment audits. It comes down to law vs policy also. But at the end of the day an employee can tell you to leave for just about any reason.

  • @16vth87
    @16vth87 3 года назад +4

    I’d hate to have a manager like that!

  • @renee408
    @renee408 2 года назад +1

    I’m a Psm and rather elevate an issue I’ll exchange. Just makes it less stressful. Though Policy says what it says. Each store uses their own discretion. It could’ve been handled so much more smoothly with or without reciept

    • @ElantraFukkenGang
      @ElantraFukkenGang Год назад

      Would’ve also just exchanged and adjusted inventory. Even if you do store credit you can apply it to the new purchase.

  • @Shellshock361
    @Shellshock361 11 месяцев назад

    Her first concern when helping a customer is "Turn the camera off" 😂. The kid behind the counter through me off too, seemed like she asked where something was and the man told her about a shelf or something. Is she helping them work? That's illegal. She is the wrong type of manager, overly controlling.

  • @mofo7689
    @mofo7689 2 года назад

    There is a scam by store staff from months passed. They take the item and leave the inventory box. UPS folks and porch pirates also do it also. they leave the bag and box, but take the items in it. Beware during the Christmas season.

  • @angelashannon4197
    @angelashannon4197 Год назад +1

    Again the little girl has no receipt and is being trifling, better Grandma raising her babies.

  • @markblackman1506
    @markblackman1506 10 месяцев назад

    And this is one of the reasons why I don’t work in advance auto parts, AutoZone none of those stores, no more because people want to video and act a fool, and call the police for no apparent reason all this as what SOP store operating procedures. This customer always right. Like what is wrong with people nowadays I think professionalism gets to the best of people where they literally just act like the type of line king or queen.

  • @TheAuToMaTiC82
    @TheAuToMaTiC82 2 года назад +1

    I heard you say at the beginning of the video that the manager is racist but i dont see any signs of racism. It just sounds like youre upset that you dont have the proper documentation to allow an exchange. What makes you say they are being racist?

  • @russclark5150
    @russclark5150 4 года назад +7

    There should be a sign on the door that has three phone numbers on it. the first one should be the store manager, the second should be the district manager, and the third should be the regional headquarters or the regional managers phone number. Feel free to call any of those and complain because that individual is not following company policy regarding returns

  • @albertlynn709
    @albertlynn709 2 года назад +1

    Not sure you’re allowed to tape other peoples children without their permission either

  • @JaxsonDiesel
    @JaxsonDiesel Год назад

    I would love to know what region (city, state, zip code, store number this happened at so I can look into it.

    • @rratedboyz8186
      @rratedboyz8186 Год назад

      727 Florida because the lady who recorded leaked a phone number

  • @xyzebruh1083
    @xyzebruh1083 2 года назад +1

    $10 wheel cover just walk away

  • @SallyGucci
    @SallyGucci 2 года назад +1

    Naw can’t do a return without receipt unless I want a merchandise card not just autozone basically ever store

  • @michaelpiwcewicz1412
    @michaelpiwcewicz1412 Год назад +1

    BRING YOUR KIDS OLD PEOPLE TIRED POOR WE TAKE ALL TO HELP OUT AT AUTO ZONE

  • @russclark5150
    @russclark5150 4 года назад +5

    The primary policy at AutoZone regarding returns is, it is not my money, so I will be happy to do a return for you. Whoever told you that is a complete moron and they need to find another job. Two and a half years experience as a parts sales manager for AutoZone.

  • @shawnrogers2321
    @shawnrogers2321 3 месяца назад

    Lmao I used to work for this lady at autozone when she was manager for vallejo ca location she used to always get in moments like this

  • @FollowerOfChrist144
    @FollowerOfChrist144 7 месяцев назад

    1. Private property, you CAN NOT record without permission .

  • @richardmoses8246
    @richardmoses8246 3 года назад +1

    A fuse box for a 2009 Cobalt

  • @angelashannon4197
    @angelashannon4197 Год назад

    I guess the young lady taping must have not ever work retail. The customer is not always right as a former autozoner and manager I'm so tired of the corporate people not backing their managers when people are just being trifling wish you would come to my store little lady. And ask for children but you never had to take your kid to work because you couldn't have a babysitter huh, we know how y'all are your grandma raising your children right! Done with the customer thinking they're always right so many people steal and bring things back in that is hard to know who's the thief and who's not.

  • @frequency3696
    @frequency3696 2 года назад +1

    Everyone making their opinions what should be done yet this video has no proof of how the person recording was acting previous attempt. There is not enough evidence to take a side for me I just hope people stop judging each other without the full context.

  • @johngreen7395
    @johngreen7395 Год назад

    corporate didn't tell her that because parts with no warranty will not be under your phone number therefore you would need the receipt for cash return if there's no receipt you can get an in-store credit upon management discretion. It is a way that you can go back and check the purchase but they will have to know the date it was bought and the register it was sold on but in many occasions death is a big problem when it comes to returns with no receipts

    • @hlundy9997
      @hlundy9997 Год назад

      lmao you clearly just started last week

  • @AngelLine77
    @AngelLine77 10 месяцев назад

    The Management SUCKS they fired me for being Hispanic , store 6832 Shirley NY

  • @beaucarlson79
    @beaucarlson79 3 года назад +5

    Wow! Definitely not following autozone policy. If the customer wants to exchange it then just do a swap.

    • @queno803
      @queno803 3 года назад +1

      Steering wheel cover… exchanging for a sale sign… equals = MERCHANDISE CARD

  • @garymijangos9403
    @garymijangos9403 3 года назад +3

    I mean you are right you do have the right to record , she should have done your return . She just made herself look dumb 😅😅😅she just didn’t want to be on camera but that’s not her store she just works there lol

  • @AmericanStateNationalA.R.R.
    @AmericanStateNationalA.R.R. 2 года назад

    Sounds legit. Dealing with dumb ares
    How the customer pay for anything.
    One can only discharge a debt. Unless the customer was using worthless Federal Reserve Notes, not true credit.

  • @kodyweisbeck5026
    @kodyweisbeck5026 3 года назад +1

    You obviously have nothing better to do 🤦🏼‍♂️

  • @mayotaur8644
    @mayotaur8644 3 года назад +1

    Well there's your problem... You're in Pinole.

  • @JaxsonDiesel
    @JaxsonDiesel Год назад

    I'm a commercial manager and this lady DEFINITELY got fired. This is so far from company policy and so far from the Auozone etiquette we teach. She won't work in an autozone again and if she didn't get fired then the District Manager and possibly Reginal Managers need looked into. She was so far outta line I can't begin to describe how I woulda dealt with her because I don't do well with my employees treatin people like this. I woulda simply gave her a merch card or even just refunded her money dependin on what she desired.

    • @angelashannon4197
      @angelashannon4197 Год назад

      Well I was a PSM and district managers all the way to corporate never back up their managers. They make rules that help the thieves keep on stealing. Without receipt we don't know if you paid for it if you stole it most of the stuff brought back without a receipt and stolen. Not take that and shove it in your camera.

  • @AuzzAustin
    @AuzzAustin 4 месяца назад

    Should of went to oreillys they would of done the return

  • @Lkarma_65
    @Lkarma_65 3 года назад +1

    This cámara lady is ridiculous

  • @russclark5150
    @russclark5150 4 года назад +1

    And at no time do we ask the police to come escort somebody out of the store over a fucking return. All you need is the item you bought and a damned drivers license. The manager just set herself up for a lawsuit.

  • @ChrisRJ
    @ChrisRJ 10 месяцев назад

    Get a job and buy your own rock, instead of scamming money for your addiction.

  • @juliaann9602
    @juliaann9602 4 года назад +1

    This is totally unacceptable

  • @williev9267
    @williev9267 2 года назад

    I MMEDIALLY GET IRATE TO IGNORANT POWER HUNGRY MANAGERS BUT CUSTOMER SEEMS LIKE A TROUBLE MAKER IF YOUR ISSUE IS SERIOUS WHY IS SHE LAUGHING NOTHING IS FUNNY HERE POSSIBLY LOOKING TO MAKE A QUICK BUCK
    BTW MOST HISPANICS WILL SCREW ANYTHING THAT COMES BETWEEN THEIR BODY
    YOUR SETTING YOURSELF UP FOR RIDICULE

  • @JDUBJDAGGA
    @JDUBJDAGGA 5 месяцев назад

    Look inward

  • @russclark5150
    @russclark5150 4 года назад +6

    Send me the stores address I'm going to light them up

    • @bullpk4119
      @bullpk4119 3 года назад +2

      You’re a tool bro chill , we get it you worked there

    • @russclark5150
      @russclark5150 3 года назад +1

      AND they got Lizzo in management

  • @hotelexplorer6350
    @hotelexplorer6350 3 года назад +1

    It’s not against the law to record in public she did the right thing I’m sorry she had to call the police on you I hope everything‘s OK

    • @cp25170funnyguy
      @cp25170funnyguy 3 года назад +1

      No it's not a public place it's a private property that is owned by a business. A public place is like a government building or a post office that is owned by the people.

  • @thomasbrower693
    @thomasbrower693 9 месяцев назад

    Who cares about the kids in the store some people can't afford daycare. If they're not interrupting business and there will behaved, then mind your business. Sounds like you are just having a bad day and you want to be a Karen

  • @Cmknippling
    @Cmknippling 4 года назад +4

    Please tell me corporate fired this manager. Completely unacceptable.

    • @janalangjames7664
      @janalangjames7664 3 года назад +1

      Fired is a bit much for a bad judgment call..... I pray your not standing in the unemployment line someday cause someone wished the same on you we all deserve a roof... She needs to be held accountable but fired is a bit much

    • @jonsworld5307
      @jonsworld5307 3 года назад

      @@janalangjames7664 she was taking her kids to work were i work that get you fired no qustons asked

  • @niranira9400
    @niranira9400 2 года назад

    Some people have to bring their children to work. Not everyone is fortunate enough to keep them at home when school is out. You were very ignorant and very much looking for trouble.

  • @austinreeves9112
    @austinreeves9112 10 месяцев назад

    Lady, you do realize that some parents have no choice, right? Autozone obviously doesnt pay enough for you to understand what their worlers go through, I am not even an AutoZone fan but i have aeen kids have to go with their parents to a certain type of job. Get over yourself.

    • @eviljesus6111
      @eviljesus6111 6 месяцев назад

      Well the manager is trying too hard for AutoZone even though they pay her jack. So oh well

    • @austinreeves9112
      @austinreeves9112 6 месяцев назад

      @@eviljesus6111 It's her job. What if I come to your job and start demanding things from you and have an attitude with you, even though the issue isn't your fault?

    • @austinreeves9112
      @austinreeves9112 6 месяцев назад

      @@eviljesus6111 I mean the issue isn't something that you can personally do because you have to do what you're told. People don't realize that the workers aren't the name of the company, they just provide you the products and get paid and go home to their families.

    • @eviljesus6111
      @eviljesus6111 6 месяцев назад

      @@austinreeves9112 yeah exactly that huge woman isn't the poster child and face of AutoZone. She's acting hard because she can't touch bum thieves but give petty refunds a hard time.

    • @eviljesus6111
      @eviljesus6111 6 месяцев назад

      @@austinreeves9112 TEXAS

  • @AiTherapeutic
    @AiTherapeutic 3 года назад

    @Tihyatamiya you walked in looking for smoke😂 work on your delivery and attitude... soul behind the counter is the one to blame.... Un-“professional”

  • @xjeezy9587
    @xjeezy9587 Год назад

    She definitely got fired

  • @gliderman1176
    @gliderman1176 Год назад

    You simply call the 1-800 number and get your receipt number and then you give it to the cashier and they process your receipt and refunded to your debit card even though the cashier was going to try to rip you off you just keep giving them the receipt number and eventually you'll get your money back then you can report them to the district manager like I did after you get your money back

  • @lianaperez7788
    @lianaperez7788 Месяц назад

    They can look up ur name or phone number

  • @timitarecom
    @timitarecom Год назад +1

    You probably stole it frome them and then returns it