Hey everyone! Thank you for the eye makeup compliments!! The palette is from lethal cosmetics and it was very kindly gifted to me! You can find it here (NOT and affiliate link) - www.lethalcosmetics.com/product/mellow-grove-palette/
Interesting how you and Angelica Nyqvist came up with a very similar look with that same pallet (she used it in a 4 pallets 4 looks video recently). The basic idea was the same, but both your individual creativity still made for two very different looks. This sounds very rambly, but when you see her look, you'll hopefully know what I mean 🙃 Would maybe make an interesting videoconcept?: two artists, same pallet, same selection of colours out of it, make a look without seeing each other but meanwhile chatting about your profession/industry/etc, and then the big reveal to see if you came up with something similar or totally different 💜🖤
You can certainly tell. Especially with her little series where she and a hair stylist do looks on people who aren't allowed to check out what they do. The MUA thinks that she's making her clients look good, so these clients can't complain. In my opinion, the MUA certainly shows no professionalism and she likely didn't consult with this client before she paid for the MUA.
I agree with you 100%. And it seemed to me that she cared far more about what her followers think than what the client thinks. At that point, she's a content creator, and not a 'MUA'. (Sorry, I know I am ridiculously late to this post, but I just saw it.)
This! How many times do you see on the news where someone needs help and people just stand there with their phones in the air recording! What is wrong with people?!!!
@@minohkifrom what I’ve seen from professionals, the exchange of having your makeup done on ‘live’ or put up on social media as a video would be heavily discounted/free and whatever the mua wants to do. If it’s just a client paying for what she wants, then she should be able to choose whether she wants it on social media in any capacity. VERY unprofessional and bullying putting it all up online. I wouldn’t be surprised if she lost lots of followers and clients after this.
This woman looks terrified, but still spoke up. Good for her, no MUA should ever give off the kind of energy that would make someone feel afraid for their safety.
@@meghanm5000 I’m such an empath I don’t like making others feel bad so I’ll pretend to like it as to not upset anyone and that’s not right We gotta start speaking and standing up for ourselves❤️ let’s try some baby steps
@@RochellB46 I’m exactly the same and it’s so difficult between wanting them to know how you feel, but being scared that it might turn nasty. I’m like this with my family as well when it comes to gifts for example, because if I said I don’t like it they make manipulative comments saying they won’t never buy me anything ever again then. And implying that I’m ungrateful when I’m the most grateful and appreciative person out of all of them. It’s like if I was getting something done and I didn’t speak up they get mad at me, saying I should’ve said something meanwhile in my head I’m thinking but every time I say something I get screwed up so I’m terrified to. Stay safe hun because being an empath is so difficult on this planet. 🥺💜xx
Right? How many people would not have been comfortable speaking up. I wonder if the MUA was counting on that. She was probably making more $ off the livestream of the client so that's all she cared about
100%!! It's crazy because people used to be really strict about photos and filming back in the day, especially when it came to cosmetology. The only time I ever had my photos taken was by a family friend who wanted to use pics of her work for local ads. She asked permission and made sure to keep my face out of it. Now it's practically a requirement for some stylists. I understand wanting to market yourself and build a portfolio, but at least ask or better, get release forms.
@@januarymilk9347n... no? She didn't? The client walked in and the artist was already doing stuff on the livestream. She wasn't informed about what was happening prior to walking into the active livestream, which the client explicitly says in her video.
@@Takapon218 she wasn't informed prior but she was informed - she could've requested not be live or left. but yeah fair i understood her to have said the artist saying we're gonna go live so if i'm wrong on that count my bad
Why did she have to film the confrontation tho? It seems very petty and childish. Like just accept you didn’t do what the client expected and apologize
There are artistic content creators with integrity & class (Robert)❤❤Then there are creators happy to get views by any toxic/cringy means necessary (too many to name). 😂😂
Oof. That is not it. You're right. That's so disrespectful.... they could have ended the stream and let the client explain why they are upset without an audience.
To me the issue is.. She is doing the same style of makeup on everyone. Her clients happen to like that style. So she isn’t used to be told someone doesn’t like it.
And that’s the issue. People have different face shapes, eye shapes, lip shapes, etc. So she shouldn’t be doing the exact same things on everybody in the first place.
@@OpinionatedBlues exactly. As a makeup artist I was taught about face shapes, eye shapes and position. Color theory too! Everything doesn't look good on everyone. Period! I can tell that even for my own self!
@@Margaux.L I came to say this. If someone went to school (or apprenticed) they'll have the necessary theory and practical skills. This is what happens when people do an online course or watch a RUclips video and decide they are a makeup artist.
If I walked in to an appointment and found out I was going to be live streamed, I’d walk right out. I’ve hair modeled for master classes and I know what I’m getting into. But if I make an appointment for any kind of professional service, I researched the provider and they haven’t told me they’re going to live stream my appointment? Absolutely not. That is so unprofessional. I can’t even wrap my brain around it.
This was my 1st thought. The unprofessionalism started before the services ever did. Not everyone is comfortable being in public or on something like this. My social anxiety could never
Same. The irony is when I sit or model for someone not only do I not pay but they are always really concerned with my input and feedback and just want me to leave happy. They are more accommodating than a lot of paid professionals, I've had the worst experiences with paid hair cuts when they just don't agree with the cut I want. Can't imagine being on live stream when I see someone's cut an extra 3 inches off my hair 😢
I'm not a social media person either. A woman PT at a gym i used to go to, decided she wanted to start filming her classes, but she was doing it sneakily pretending she was looking at her phone. I called her out and told her under no circumstances is she to film me or post me on the internet. Next time i went in, she was trying the same thing, i walked out and went to management and they tried to brush it off saying, she's just trying to build her clientele. I said i don't give a shit, cancel my membership i'm never coming back here and if i find that i'm on the her socials, i'll sue the gym. Joined another gym, no issues there to date.
@@bloomphasesIn America, you would have lost the case or it would’ve been thrown out. The gym is a private establishment that can determine whether or not they find it acceptable. Most states allow for recording in the public without consent.
@@LunarElevenI know! I was so impressed of how well she carried herself and kept her cool despite the mua’s attitude and unprofessional behaviour. I could never! But I hope I’ll get there someday.
If i go to a MUA for a makeup, I'm paying for the whole service which includes the MUA's attention and focus towards me. I don't want her to do my makeup and ask the people on LIVE if they like the makeup, because the viewers are NOT paying or wearing that makeup
Wow she did not let that client get a word in. She has made her face look quite boxy. Her skin also look lighter than her usual skin tone. Oh no those brows. She’s only filled the bottom and left the centre. Her skin is dry and cakey, the lips are all uneven. But even if the customer was completely rude, she should have cut the live, sat and spoke to her and asked what she wanted different. It’s her money. Do your job. What pslayzz said was spot on. Exactly what should have happened.
Yes! There's so much to know about prep, finishes, skin texture and color, undertones!! sanitation, proper touch techniques on someone else's face, plus chair side manners and just general professionalism. I have only ever done my mom's makeup, and that's all clear to me.
@@maryeckel9682exactly!! My own personal example, I do my own acrylic nails but won’t do anyone else’s (except my grandmas one time😂). Cuz I can make mine *perfect* and they’ll all last for AT LEAST 3 weeks, but when I tried to do acrylics on my grandma they started popping off like sticky press on nails 😭😂😂 I was definitely not expecting it cuz I could do my own so well, but that just goes to show like yall said, just cuz you’re good at doing something on yourself doesn’t mean you’re trained enough to do it on someone else. Especially if you’re charging for the service and can’t even have the most BASIC level of professionalism to be KIND to your client 🤦🏽♀️
When I tell u I gasped when we saw her natural face in her tik tok addressing the situation. Like wtf that woman is gorgeous. How did the mua pick all the wrong choices
I work at a paint store and we have to do the same thing with our customers- you want white paint? okay, let’s look at the 152 off-whites to see what you mean by “white.” But being good at your job means you ask the right questions to make sure they get what they’re asking for!
I'm definitely NOT a makeup artist, I'm just a passionate hobbyist that really loves makeup. I went to a wedding recently, and all the girls were getting their makeup done by the MUA, but I brought my stuff to do my own. The MUA paid me the biggest compliment-- she complimented my kit, and when I was finished with my makeup, she complimented my look and asked if I did it professionally? Wow, I was so excited to get that feedback from an actual professional! That made my whole night. However, my friend asked me to try doing her makeup for her engagement, and I did ok-- but it's MUCH HARDER to do makeup on a face that isn't your own! I'm only used to doing my face!
That’s the part other people seem to not understand. Yes I can do my makeup okay because I know my face and what my skin does and doesn’t like. Doing other’s makeup tend to take the fun out of it (if you’re a hobbyist) because your techniques doesn’t work on everybody and now they’re upset/disappointed because their makeup doesn’t look like yours.
I can do makeup for family- I've offered and been requested for special occasions. But I wouldn't DARE to do it for anyone else- I'm like you... just a passionate hobbyist.
Yes!!! Learning how to do makeup on your own face and learning to do makeup on someone else’s are COMPLETELY different!!!! Whichever one you learn second is like trying to learn to write with your non-dominant hand!
I've done friends for special events but I did two trial runs first to know their face. Tested a lighter version and a heavier one. Most of the time it was settled for an in between. So the third time around, I was more familiar with their bone structure and did a great job. But yeah, doing makeup on someone else is hard AF. You don't hold your brushes the same, don't apply the same pressure, aren't used to different skin textures and complexions. I do mine very well, did it for my own wedding because the trial I had an MUA do just didn't feel right.(The MUA was great, I just couldn't wrap my head around looking so different than usually did.) So it can be even harder doing it on someone used to doing their own. I was lucky none of my friends ever did their own makeup 😅 And I did it for free, just because it was a fun time. I would never dream of doing paying clients without proper schooling/certifications.
I completely agree with your point near the end, doing makeup on your own face and on other people’s faces are two COMPLETELY different things. I love doing complex avante garde sort of makeup looks, and I’m a baby Drag Artist lol, but even when I just do simpler makeup for fun on other people it’s pretty difficult and I often have to wash off my first attempt. I’m planning on doing some makeup for my partner soon, they’ve always wanted to try it out but haven’t had the chance, and I’m praying and hoping I won’t embarrass myself because of the difference in our skin tone and facial structure. They’re definitely two completely different skills to master.
I manage a makeup and hair team and I sent this video to my team. Not because they aren’t professional, but you do an amazing job of breaking down the concept of everyone having different definitions of a look and how to ask questions to massage that out. Also on how to correct misunderstandings :) loved the video
@@ThatGirlJD Exactly, I do theatre and that is exactly the type of makeup we do when we are under extremely harsh onstage lighting (you have to use large blocks of strong color otherwise you will wash out), it's def NOT appropriate for everyday life. The client is 100% correct and I'd be mad if I had to pay for that too.
I decided not to pursue makeup as a career after I worked for a spa for a year. I started doing contract work with a big hotel for wedding parties and I loved it. I never got any bad feedback, but my anxiety was through the roof because reality is not the same as Instagram. I realized when they'd show me Instagram photos that were touched up, I couldn't handle the pressure of not being able to match it. Social media made a pretty big smokescreen over professional MUAs and the expectations.
I was looking for this comment. It was the MUAs whole demeanor about it first of all, but something she said right at the end of the clip he first showed us made me think, yep, she’s living for this
Never put a person online without their consent! That part made my head explode. And listening to the customer is the first basic rule in any customer service job.
The makeup was DEFINITELY made for photography/Instagram. That was not makeup you wear in real-time for an event and certainly not for everyday. The MUA was rude and a gaslighter. Accused the client of "talking crazy" when in fact it was her going off on the client simply because the client did not like the result. Very childish and defensive. I would NEVER deal with that MUA.
The idea of being filmed in general makes me panic. To be filmed in a vulnerable position, where my appearance is being judged and I'm open to insults... I'd honestly rather die. I can't believe the MUA led her client into that nightmare scenario without any prior warning.
Like, I understand filming in a way, I went to a hairdresser this year (I’m 30) and for the first time I really LOVED my hair, and when I said what I wanted he asked if he could film the whole process cus my hair type is a little unusual in my country and he thought it would come out beautifully and I accepted. The difference was: it wasn’t live, and he just put his phone in a tripod and left it filming while he worked without interacting with the camera, it was just there. Three days later he posted an abridged version of the haircut without conversation (i talked about not being able to stand certain hair tools due to my autism and he kept it all out of the video) I see no problem filming for portfolio or even tik tok if you have consent and basic respect to your client..
If I walked into an appointment and they said they were going to live stream it I would walk right tf back out. To not give any heads up about being live streamed like that is insane
I tell any clients I work on, “if you see me going in a direction that you don’t like, please let me know. It will not hurt my feelings at all.” I’d much rather stop & redirect than get completely finished & the client hate what I’ve done.
I feel like we gotta stop livestreaming while working because it’s so risky if something goes wrong! Even if it’s only a client disliking their makeup, the embarrassment could have been avoided 😭
Or be prepared to show the world how to solve a conflict like a professionel. Setting a good example in communication and conflict resulotion. But when you cannot do this: do not life stream with a client you do not know at heart.
no, it's actually good, because it shows that everything doesn't always work out perfectly, that we are only human and someone may not like our work, but it's not the end of the world! The most important thing in all this is the behavior of the person performing the service, e.g. makeup. Take it on the chin, apologize, get it into your head that the client has the right to his own opinion and accept it, which is normal behavior in such a situation. The problem is that most people have such a low self-concept that someone's negative opinion about their work upsets them. So maybe they shouldn't work with people? Because it's normal that they will eventually meet someone who doesn't like their work. Or start working on yourself and your own emotions, control and self-concept...
I've only had my makeup done once and it was for my wedding. She did it in natural lighting and asked me after every step if I liked it if it was what I wanted, I wasn't keep on the first lip shade she used, at first I actually was like erm yeah and she was the one who said "are you sure, we can go lighter" for me, it was a bit dark and she was just like absolutely we'll try something else, took it off and picked the perfect shade. She asked me if I wanted to be on her Facebook, she took 2 photos and checked i was happy with the photos before she posted. That is exactly how you handle clients, a request and social media. I feel like some influencers feel like their client should be honoured to get their makeup done by them and there's a difference between being grateful and being honoured.
20 years ago I was getting a degree in web design. The most valuable class I took was one where our instructor sat us down the first day, gave us an hour and a half to design a website (class was an hour and 50 minutes), then we critiqued each other's designs. The next class, he cut that time by ten minutes. He did this at each subsequent class, so that by the end we were designing websites in 10 minutes. The point of this class was to get us faster at designing, of course, but also getting us used to taking critique and not getting emotional about our designs. In ten minutes, you don't have time to get personally invested in the design. It's just ten minutes. I loved this class and it's still the most valuable class I've ever taken because of that skill not to get personally involved in your creations. It's so hard to do, but it's something you have to learn if you're going to be doing any kind of business for clients.
Incredible idea for a course, and so true! Such an important soft skill for any worker in a creative industry to learn about receiving and delivering critique.
Being "not really a social media person" as well, I'd be MORTIFIED if anyone ever wanted me on their live. Lives on socials are an absolute hell scape no thank you ma'am ✋
I feel sorry for the client. I remember years ago I was at a Lanome counter having my makeup done by a visiting artist. She must have layered five different skincare products on me without letting them absorb between layers and began screaming at me saying it was my fault for not exfoliating because all the makeup was pilling. I'm a skincare junkie so yes I do exfoliate. She then did my entire face (shadow, blush, lipstick) in deep plum. I'm very pale and looked like a goth with hypothermia. I was almost in tears and she then said I didn't understand makeup. No one in the entire department would give me makeup remover and I had to cover my face while going to second floor of the mall to Sephora and when they saw me, the staff and and the manager screamed "what the !#-@ did they do to you?" Never went back into Macys again. Saw the counter manager once and she couldn't even look me in the face.
Love the comentary on proper consultation!! As a hairstylist, I regularly take "too long" on the consultation according to some of my peers, but it helps avoid these "confrontations"
I feel like that is so embarrassing for the MUA who was streaming, and she doesn't even seem to realize it. It makes her look SUPER unprofessional, and I would never hire someone if I saw a video like that in their profile.
It’s the same as someone saying “I’m a Nurse” and they are a Nurse’s Assistant. If you don’t have the training and licensure, you’re not a Nurse. Or in this case a MUA.
I studied cosmetology school, currently work as a brow artist in sephora and love doing make up both on myself and other people. Sometimes if my sephora girlies are busy I get to assist the clients with choosing the right product for them and it often happens that they look faboulous with for example bold lip, but they are not feeling it at all/change is too drastic/ they end up liking something entirely different than original idea. My opinion is, if you are not doing editorial on a model, you should not bring your personal style into your work on client, unless they like it. If their style is vastly different either find middle ground/ or if they agree keep things subtle and natural / do not accept the client. Also if the client has their make up done for first time, especially if they do not use much on daily basis, be prepared that you can get some push back, their simply nervous/ shocked/ not used to it sometimes.
@@ChristinaMoralesMindfuqedhonestly! I love his eye color sooo much I’m jealous ✨😍 meanwhile mine are so dark they look black 😂 I can’t figure out how to make my eyes pop cuz they’re so dark. Most tutorials for brown eyes are lighter brown eyes and it drives me crazy 😭
I am already afraid to speak up for myself. If I was getting my makeup done, waited after getting there, put on a livestream, didn't get the look I wanted, I am behind on my schedule for my birthday, and I decide 'I *have* to speak up' -- AND I get that response from the MUA??? Oh boy. 😭 Not a good day for me mentally
Honey learn to speak up for yourself or you will learn the hard way. Life will teach you, trust and believe. The older you get the less phucks you are going to give.
You are both right. Speaking up for yourself should not result is a screaming match. But you do have to take a deep breath and speak up. People will trample you if you don’t. And that is awful. Most pushy bully types back down when confronted. Just like this woman did eventually. But really? When she started arguing with me? I would have stood up and walked. No pay, no argument, gone. And sister, she would have gotten a nasty review. No phucks given. When you are paying for something with your hard earned money, it should be right. No professional person should expect you to accept crappy work. And that is not being a ‘Karen’, either.
@@dlilwonFor real! My lack of speaking up in the past has let to outbursts of anger or getting walked all over. It's not good but it's a hard bridge to cross to stand up for yourself
Yuppppp, I can absolutely relate. I have 0 confidence in myself and let people walk all over me all the time. Confrontation sends my brain into meltdown mode. I’m working on it, but oof. It’s not a fun time being like this.
As a professional makeup artist, I can say I've been in the position where my client is panicked because our visions don't align. That, or I haven't understood what they want, but I would NEVER react in that manner. Furthermore, I WOULD NEVER live stream someone with or without their permission. Not unless my intention was to create content showing the process, I have the appropriate release forms signed, and I've discussed the entire process and look I'm creating to the client. Also, that wouldn't be on a paying client. This video blows my mind!
Social Media has absolutely gutted the makeup artistry field. Here in NYC, first we had two years of masking, then when people started getting their makeup done again, we had to explain to everyone why the "makeup artist" they saw on Instagram only charges $50 for a bride and why I charge $500.
This client has such natural beauty! I knew that mua had done her wrong from the beginning, but once the woman was commenting on the experience and I could see her face without makeup, OMG, I was angry at how dirty she did this client. She wanted a soft glam look and she already had such soft, beautiful features. But how did this "professional mua" make her look so harsh and "masculine"? I have no professional experience, I have only done makeup on myself and I really could have done a better job and behaved far more maturely to some criticism. That mua talking over her client and everything; just too cringe.
The way she was speaking to that client! 😮 Saying "Gurl' and saying the client had an attitude, while she wasn't even listening to her, she was more concerned about the comments! What a nerve! And to be honest, if I was reading the comments and they weren't complimentary about work I had done, I wouldn't want to read them out anyway, especially in front of the client 🤦🏼♀️
When you argue with the client, the MUA is only making the situation worse. I agree with you 100%. If the client is paying for your service, you do it until it’s right. I had my hair done and it was pink and lavender. The stylist dyed my extensions and they were dark blue. I asked her to fix them so they matched. She said “I can’t.” I told her I was happy to pay her to fix them. She said “I can’t.” So I’m stuck with hair and extensions I can’t even blend into my hair. Not to mention I have $250 extensions I can’t use. She absolutely refused to even discuss the issue.
So sorry this BEAUTIFUL woman had to go through this. Your job as the makeup artist is to make the client happy. I agree the makeup was not flattering at all. And this girl has an amazing face that did not need a mask of makeup. And agree 💯 with the lifecoach you featured.
Yeah I feel like she (the MUA) used what usually works on clients and not actually thinking about what they want but what template she normally follows (which didn't fit the facial structure of this person)
Yeah, it looked like makeup that had been slept in because someone were too drunk to was it off. Especially the lashes and skin. Oh and the brows. And while they were drunk, they overlined their lips big time. It was definitely studio makeup! Poorly done, but meant for lights, not outdoors. I’d be super unhappy too, and wouldn’t be afraid to voice it on a live, just like her. I’d also be hurt and in my emotions like her as well, because the “MUA” was somehow reading comments and yelling at me while her head was in her ass! People with craniorectal syndrome do some… interesting… things.
I’m sorry I am extremely petty and it annoys me when someone has MUA in their title/bio and they haven’t done the courses and don’t have experience. I’m offended for make up artists. Because I’m salty and old and petty 😂💜
Honestly even the courses aren't everything. My first mua and eyebrow lady was literally conducting the mua program at my town's community college and her makeup absolutely sucked. She basically butchered my face for my prom by using so much bronzer it almost looked like blackface and doing a heavy, warm brown smokey eye on my tiny, blue eyes with literally 0 lid space and pale af, cool toned skin. It was basically the worst of 2016 makeup but done in 2020, I hella regretted letting her do a smokey eye on me. Later I also learned that she used painting brushes instead of makeup brushes to save money or whatever
It might be tough in the moment to hear a client doesn't like your work, but this was a perfect moment to let your audience know how skilled you are by acknowledging the client's opinion and bringing the audience in on the process of adjusting the makeup to suit your client's preference. She handled this really poorly especially with the back and forth arguing. Yikes.
That's why nowadays the first thing I say to ANY professional is "I don't want to be part of your content, dont film me, dont put on the internet, you DONT have my permission".
"Take your emotions out of your work" is sound, wise advice that can translate across all kinds of careers. Robert is right as well when he says a lot of people have talent but not everyone can run a business. Customer service is so important.
that poor client 😭 having your make up done is quite a vulnerable thing too!! I'm autistic and I hate going to the optician for example, I'm not used to people scrutinising me so closely. That when you're not used to having your makeup done, plus a surprise livestream? She was clearly really uncomfortable before the makeup didn't go well :(
You talking about how every client is different and has different ideas about what "dramatic" or "red" looks like is why im just doing my own wedding makeup, I dont wanna be disappointed on that day and I'm confident in doing it myself
As a stage dancer, now retired, I’ve done my own makeup for 57 years from stage drama to casual. It turns out well, but I would never presume to do someone else’s face. At 71, there’s a lot of accommodation to a changing face, & the products I use. I can’t possibly keep up with all the new products, & my older stage glam Ben Nye isn’t appropriate. It’s admirable how professionals can keep up with new products and knowing how to make different faces look their best. You really are artists. 😍👍🏼
@@Kinikia95 I use a good lighted magnifying mirror. It really helps. I won’t give up makeup altogether, but the correct products for both my odd color complexion and the lines is difficult. 🥴
A lot of these so called artist don't understand the difference between makeup for pictures as opposed to event makeup. The techniques i use for a bridal portrait are not what I'm doing for the ceremony. Photo glam is too heavy for in-person.
You’re so right! A lot of ppl that go to get these services look at it as a way of getting pampered and having a relaxing experience. The artist should have asked at the time of booking if she was comfortable being filmed not bombard her at the appointment… the whole thing was very unprofessional.
I would gladly pay a couple of hundred dollars to have Robert teach us how to put our own makeup via Zoom for an hour, where he could correct us as we do it!
This was such unnecessary drama my god. The client was definitely right her makeup looked crap. All of it. She made her eyes go down with her flick and brows and her lips were so uneven and the line was shaky. Looking close it looked like she had not prepped her skin and used a poor grade of foundation. So bottom line is she took a beautiful girl and made her less than she was. It was her birthday. Not to be redundant, but the MUA did not do her job and she certainly was not professional. I’ve worked in a hair salon for 30 years and if that ever happened, we would’ve gotten fired. This was great content, Robert thanks for sharing ♥️☮️🖤
I recently had a bad experience with a MUA doing a look on me that was very different to what I asked for, and from the example photos I brought. It was a trial for my wedding makeup, and fortunately I was able to speak privately to the salon manager and go back another day to get a different artist who actually worked with me and gave me the exact look I asked for on her first try. But I can’t imagine if the first artist had been on live stream and argued with me 💀💀 It was stressful enough having her repeatedly go against what I was asking for without having the whole thing on broadcast!
I was a hairdresser for many many years. If, a client wanted something changed or didn’t like some part of it, you changed it to what THEY wanted. No arguing whatsoever. So RUDE !!!
First things first, regardless of the makeup, the client is so beautiful. You can just tell that behind the makeup, she’s gorgeous! I’m not a fan of the makeup, but seriously the client is so pretty. The makeup artist “you got an attitude right now” The clients being nice while telling the mua she doesn’t like it, no attitude towards the mua at all. The mua is being so rude, aggressive, and throwing HER OWN attitude at the client. It’s so unprofessional. If she says she doesn’t like it, figure out the problems in a professional way, not in front of a bunch of people watching online while the people commenting are probably being rude as hell saying awful things about the client. It’s crazy unprofessional.
I keep running across people who think saying you don't like what they did, or correcting them in the kindest possible way, is being rude, mean, contentious, whatever. All colors, ages, countries, planets. It's a plague.
And so you say, No, sorry, I am not doing this, and leave. You HAVE to speak up for yourself, or people will walk on you. And I mean ON you. Practice, if you need to, but learn to insist: your person, your home, all of that? No one gets to touch without your permission. They don’t come through the door if you don’t want them there. If you let them in? It’s your home or car and your rules. ♥️✌️
I just want to say the length and tone of your outro is incredibly soothing. I usually find videos will end so abruptly and autoplay to the next thing so fast I have no real time to sit with my thoughts or look at the videos creators link at the end. Genuinely appreciate it!
I don’t watch your video consistently and every time I come back I kick myself because I don’t! Robert, I LOVE your channel. You’re professional, funny, compassionate, and a breath of fresh air 🙏
That makeup was horrible if it was me I would have washed my whole face off it was too cakey and not soft glam at all. Then her live streaming and treating the client like garbage is unacceptable she deserved not to be paid and the poor lady to get her birthday makeup done elsewhere!
As a pro mua this is absolutely ridiculous, i could NEVER imagine treating a client this way. Just shows her lack of professionalism, and education in general when it comes to customer service and being a business owner
This lady is so unprofessional!! As a local Houstonian, I've heard so many horror stories about professional MUAs around here from so many people, from friends to coworkers. That's why I've learned to do my own makeup the way I want it to be done. The only person I want touching my face is my dermatologist as a result lol
I'm a Houstonian too and I've been looking for a MUA recently, but when I view their work is the same Instagram style over and over again. There's got to be someone in this big city that has the same philosophies as Robert. I'd do anything for him to do my makeup. I'll keep searching! 😂
We have to start asking for pictures of their clients in natural lighting. That Texas sun shows every imperfection and cakiness. Everyone does want the club look or the photoshoot/stage makeup.
I get a growing impression that Houston breeds these people on a secret farm. Enough compliments and boom, you're a pro. (I know it happens in other areas)
@@maryeckel9682 it make me feel the same way. Houston has lots of very mediocre business owners that manage to get by somehow. It's not even just with makeup or beauty, it's across all sorts of sectors. Half-assing it all the way through, failing upwards.
I would definitely hire him or the lady that gave her opinion towards the end to do my makeup. I think a lot of these so called MUA now aren’t really MUA. They’re just random people learning from RUclips etc. Then practicing on themselves, their friends and family. They’re good or decent then dub themselves a MUA. Then start marketing themselves as a MUA, and get hired for weddings. They probably don’t even truly understand makeup and how colors work against or with each other. They probably don’t even understand how colors work with or against skin tones or undertones etc. They’re not listening to their clients, they’re acting rude, and unprofessional. They’re overstepping boundaries, and more worried about creating content instead of doing the job they’re hired for.
Honestly, there is no better way to secure a happy recurrent client than helping them with whatever complaint they have until they are satisfied. It's very rewarding as a worker too! Especially with such a collected client like that...
Former MAC Makeup Artist here! 🙋🏾♀ Homegirl was super unprofessional and even made me uncomfortable lol. And as you pointed out as artists we're trained to ask the necessary questions to fully understand the client's preferences and openness so they're aren't any surprises... the fuq! Next time she needs to ask if the client is ok going live perhaps sign a waiver idk but also fix it so they walk away happy. She was too busy concerned about the live, the client walked out lookin' a hot mess... girlllll the ghettooo 🤦🏾♀
I go through a long consultation. What type skin do you have, are you oily, dry, combination? Do you have any problem areas? do you want to have dewy or matte looking skin, what kind of look do you want, what does that look like to you? I’ll even look at swatches to see what shade of red they want, do you have any pictures, what kind of makeup do you wear on a daily basis and what do you wear at a special occasion, these are particularly important because you can get a a feel for what a client is used to and comfortable with. Do you want to stray away from your “normal” a lot or not much? Is there anything at all that you absolutely do not want or anything at all that you know you absolutely do want? I explain everything I am doing and why. I ALWAYS start off soft because it’s so easy to just add more and make it more dramatic than to have to try to “tone it down” or take something off. There’s much more I go over and talk about with my client before I even touch my makeup! This is why I tell all my brides (or anyone really on a tight time constraint) that a trial is absolutely needed! Then we can get that all out of the way and we know exactly what we are doing so wedding day should be quicker and easier! I always let them see in the salon mirror obvs but then I always take them outside too! My chair is right next to an enormous window with natural lighting as well which makes it easier but I still take them outside with a handheld mirror to look too. This woman was so unprofessional it’s sick! This video is 100% accurate. THANK YOU ROBERT FOR BEING THE VOICE FOR REAL WORKING PROFESSIONAL MAKEUP ARTISTS!!!!!!❤❤❤❤❤❤ ugh i love this channel so much!!!
So I happen to have PCOS which gives me bald spots and runaway weight gain, and I happen to have had nasty trolls steal my profile pic and laugh at how awkward I look publicly which was super humiliating. It's happened a couple of times. It's actually one of my fears that I'd go to get my hair done or any other aesthetic thing done, and the person would make fun of me or snap a picture of me. So I can't imagine that a makeup artist would just feel entitled to film a client on a livestream, I can't imagine she'd go on filming the fight, and it's kind of giving me a panic attack just to think about it. The whole situation is anxiety-making.
It almost sounds like she (the mua) stopped herself from calling the client a bitch...that whole vid was just unprofessional she is the client. I liked the lip color it looked nice on her.
She said she hated the lip too though. I'm not a fan, it's the wrong shade for her skin undertone, blown out & crusty. She'd look great in the ombre lip she originally wanted, done correctly, maybe with some gloss/shine to it.
Mad respect that you didn’t allow people to talk shit about your models. Absolutely sucks you had to take content down, as a “newbie” to make up, I would have loved to watch. Not everyone has a young 20s face. It would be nice to see you do make up on a variety of faces. Your eye makeup is always amazing. I dream to be able to do that on myself one day.
The lady seemed so nice and calm while confronting her and being honest. I aspire to be like this woman ❤ I struggle with confrontation Omg Pslayzz, brilliant and intelligent 👏🏻
Hey everyone! Thank you for the eye makeup compliments!! The palette is from lethal cosmetics and it was very kindly gifted to me! You can find it here (NOT and affiliate link) - www.lethalcosmetics.com/product/mellow-grove-palette/
But, Robert... We're going to need to see how to create the lewk lol.. A video. Please 😁 I really do want to try this look.
Interesting how you and Angelica Nyqvist came up with a very similar look with that same pallet (she used it in a 4 pallets 4 looks video recently). The basic idea was the same, but both your individual creativity still made for two very different looks. This sounds very rambly, but when you see her look, you'll hopefully know what I mean 🙃 Would maybe make an interesting videoconcept?: two artists, same pallet, same selection of colours out of it, make a look without seeing each other but meanwhile chatting about your profession/industry/etc, and then the big reveal to see if you came up with something similar or totally different 💜🖤
I'm@@BoNaarden
@RobertWelsh do you have affiliate links for makeup and things?
i love lethal so much. they're the only brand i've tried that doesnt crease for me
You can tell this "MUA" doesn't think she's providing a SERVICE, she thinks she's doing this client a FAVOR. And she's very graceless about it.
Yup. Very perceptive. Pretty awful to watch.
You can certainly tell. Especially with her little series where she and a hair stylist do looks on people who aren't allowed to check out what they do. The MUA thinks that she's making her clients look good, so these clients can't complain. In my opinion, the MUA certainly shows no professionalism and she likely didn't consult with this client before she paid for the MUA.
I agree with you 100%. And it seemed to me that she cared far more about what her followers think than what the client thinks. At that point, she's a content creator, and not a 'MUA'. (Sorry, I know I am ridiculously late to this post, but I just saw it.)
With that ridiculous drag queen look she gave the woman in the video, she’s def NOT doing her a favor.
The culture of filming every single thing has got to go. 😂
In general right!!?? 😂
Fuck Yes!!! 🤬
This! How many times do you see on the news where someone needs help and people just stand there with their phones in the air recording! What is wrong with people?!!!
💯 ‼️ idk why some people think their life is so important 🤭 and soooo much that is filmed then Posted is CRINGE😖
@@KitaHolms Yep! The oversharing is out of control.
Wow that poor client looks so confused and uncomfortable.
Yea she looks so uncomfortable I feel so bad for her
She actually looks upset at some points doesn't she that's what I'm seeing in her eyes poor lady. The make up artist was giving WAY too much sass
@@lisamgreenleaf yes! I thought she was gonna cry from frustration at one point. And then to find out she didn’t even want to to be on the live. 😣
Honestly i feel so bad for her going through that. So not right...
@@minohkifrom what I’ve seen from professionals, the exchange of having your makeup done on ‘live’ or put up on social media as a video would be heavily discounted/free and whatever the mua wants to do. If it’s just a client paying for what she wants, then she should be able to choose whether she wants it on social media in any capacity. VERY unprofessional and bullying putting it all up online. I wouldn’t be surprised if she lost lots of followers and clients after this.
This woman looks terrified, but still spoke up. Good for her, no MUA should ever give off the kind of energy that would make someone feel afraid for their safety.
I’m shy and hate confrontation I would not have said anything 😂 so I’m so happy she stood up for herself ❤
@@RochellB46girl same 😣 I’d like to think I’d speak up but I tend to let people walk over me because I hate confrontation
@@meghanm5000 I’m such an empath I don’t like making others feel bad so I’ll pretend to like it as to not upset anyone and that’s not right We gotta start speaking and standing up for ourselves❤️ let’s try some baby steps
@@RochellB46 I’m exactly the same and it’s so difficult between wanting them to know how you feel, but being scared that it might turn nasty. I’m like this with my family as well when it comes to gifts for example, because if I said I don’t like it they make manipulative comments saying they won’t never buy me anything ever again then. And implying that I’m ungrateful when I’m the most grateful and appreciative person out of all of them. It’s like if I was getting something done and I didn’t speak up they get mad at me, saying I should’ve said something meanwhile in my head I’m thinking but every time I say something I get screwed up so I’m terrified to.
Stay safe hun because being an empath is so difficult on this planet. 🥺💜xx
Right? How many people would not have been comfortable speaking up. I wonder if the MUA was counting on that. She was probably making more $ off the livestream of the client so that's all she cared about
She’s breaking data protection rules by not informing the client that she’s live streaming. She could sue her for this
100%!! It's crazy because people used to be really strict about photos and filming back in the day, especially when it came to cosmetology. The only time I ever had my photos taken was by a family friend who wanted to use pics of her work for local ads. She asked permission and made sure to keep my face out of it. Now it's practically a requirement for some stylists. I understand wanting to market yourself and build a portfolio, but at least ask or better, get release forms.
she did inform her - the client clearly stated that in her tiktok
@@januarymilk9347n... no? She didn't? The client walked in and the artist was already doing stuff on the livestream. She wasn't informed about what was happening prior to walking into the active livestream, which the client explicitly says in her video.
@@Takapon218 she wasn't informed prior but she was informed - she could've requested not be live or left. but yeah fair i understood her to have said the artist saying we're gonna go live so if i'm wrong on that count my bad
I just wrote this somewhere else in the comments. Privacy laws are very real. If I were that poor client I would sue after this horrific treatment.
Why did she have to film the confrontation tho? It seems very petty and childish. Like just accept you didn’t do what the client expected and apologize
Right!? And also.. take it off your page you know!? Why leave it up!
There are artistic content creators with integrity & class (Robert)❤❤Then there are creators happy to get views by any toxic/cringy means necessary (too many to name). 😂😂
Oof. That is not it. You're right. That's so disrespectful.... they could have ended the stream and let the client explain why they are upset without an audience.
Haaaaaa
Because when you think you're right, you post it to prove people you're right when you're not.
To me the issue is.. She is doing the same style of makeup on everyone. Her clients happen to like that style. So she isn’t used to be told someone doesn’t like it.
Yup & makeup look different on each client In my opinion although ppl have the same style .
Sounds like a MUA problem. If she thinks she is MUA she needs to be able to do more than 3 looks in 4 shades
And that’s the issue. People have different face shapes, eye shapes, lip shapes, etc. So she shouldn’t be doing the exact same things on everybody in the first place.
@@OpinionatedBlues exactly. As a makeup artist I was taught about face shapes, eye shapes and position. Color theory too! Everything doesn't look good on everyone. Period! I can tell that even for my own self!
@@Margaux.L I came to say this. If someone went to school (or apprenticed) they'll have the necessary theory and practical skills. This is what happens when people do an online course or watch a RUclips video and decide they are a makeup artist.
If I walked in to an appointment and found out I was going to be live streamed, I’d walk right out. I’ve hair modeled for master classes and I know what I’m getting into. But if I make an appointment for any kind of professional service, I researched the provider and they haven’t told me they’re going to live stream my appointment? Absolutely not. That is so unprofessional. I can’t even wrap my brain around it.
Completely agree!
Right. It’s annoying how they assume they can use us/our likeness automatically.
I would be tempted to grab that phone. The customer might not always be right, but this MUA is beyond disrespectful.
This was my 1st thought. The unprofessionalism started before the services ever did. Not everyone is comfortable being in public or on something like this. My social anxiety could never
Same. The irony is when I sit or model for someone not only do I not pay but they are always really concerned with my input and feedback and just want me to leave happy. They are more accommodating than a lot of paid professionals, I've had the worst experiences with paid hair cuts when they just don't agree with the cut I want. Can't imagine being on live stream when I see someone's cut an extra 3 inches off my hair 😢
I'm not a social media person either. A woman PT at a gym i used to go to, decided she wanted to start filming her classes, but she was doing it sneakily pretending she was looking at her phone. I called her out and told her under no circumstances is she to film me or post me on the internet. Next time i went in, she was trying the same thing, i walked out and went to management and they tried to brush it off saying, she's just trying to build her clientele. I said i don't give a shit, cancel my membership i'm never coming back here and if i find that i'm on the her socials, i'll sue the gym. Joined another gym, no issues there to date.
I would have done the same thing, that's horrible!! 😢
Mad respect to you gurl❤
That's literally illegal where I'm from so I would've actually sued that lady and the gym into the ground omg??? That's so not okay???
@@bloomphasesIn America, you would have lost the case or it would’ve been thrown out. The gym is a private establishment that can determine whether or not they find it acceptable. Most states allow for recording in the public without consent.
That's horrible. People used to pay for models and ads, now they just film people for free and don't care about comfort
She's screaming with the client like she would with her sister... and the client is being so respectful and elegant...
That poor client looks so uncomfortable. She didn’t want to be pegged as being difficult
I hope most people (excluding trolls) can see that she's not the one being difficult, she's doing a better job than I would at not getting emotional.
@@LunarElevenI know! I was so impressed of how well she carried herself and kept her cool despite the mua’s attitude and unprofessional behaviour. I could never! But I hope I’ll get there someday.
If i go to a MUA for a makeup, I'm paying for the whole service which includes the MUA's attention and focus towards me. I don't want her to do my makeup and ask the people on LIVE if they like the makeup, because the viewers are NOT paying or wearing that makeup
This!! 👍🏼 She cares more about the comments than the person who is paying
Agree. This 'mua' has her priorities very twisted.
@@samc5877and she genuinely didn’t seem to understand why this was an issue
This. It's different if you're working on a model or maybe just snapping a pic before and after for your portfolio... but these are paying clients.
that's SUCH a good point
I'd never book her. Her demeanor is unprofessional. How rude.
Wow she did not let that client get a word in. She has made her face look quite boxy. Her skin also look lighter than her usual skin tone. Oh no those brows. She’s only filled the bottom and left the centre. Her skin is dry and cakey, the lips are all uneven. But even if the customer was completely rude, she should have cut the live, sat and spoke to her and asked what she wanted different. It’s her money. Do your job. What pslayzz said was spot on. Exactly what should have happened.
Wow, that make up artist was very unprofessional. Arguing with the client while on a live! What on earth was she thinking.
Not to mention, she put the client on live without her consent in the first place, which is very unprofessional and invasive.
Clicks. She was thinking clicks
@@OndriaDancingStarwhy would you assume the hood?🤔
@@OndriaDancingStar Thanks for your input queen of the microaggressions
@@lexi.ejones ✨️racism✨️
Agree, there is a huuuge difference between a person being good at their own make up, and a trained artist who can make every ethnicity just glow 🥰
Yesssss
Yes! There's so much to know about prep, finishes, skin texture and color, undertones!! sanitation, proper touch techniques on someone else's face, plus chair side manners and just general professionalism. I have only ever done my mom's makeup, and that's all clear to me.
@@maryeckel9682exactly!! My own personal example, I do my own acrylic nails but won’t do anyone else’s (except my grandmas one time😂). Cuz I can make mine *perfect* and they’ll all last for AT LEAST 3 weeks, but when I tried to do acrylics on my grandma they started popping off like sticky press on nails 😭😂😂 I was definitely not expecting it cuz I could do my own so well, but that just goes to show like yall said, just cuz you’re good at doing something on yourself doesn’t mean you’re trained enough to do it on someone else. Especially if you’re charging for the service and can’t even have the most BASIC level of professionalism to be KIND to your client 🤦🏽♀️
This MUA dulled the natural beauty of her client so much! The makeup was insane and the unprofessionalism was far too much! 😱
When I tell u I gasped when we saw her natural face in her tik tok addressing the situation. Like wtf that woman is gorgeous. How did the mua pick all the wrong choices
@@ggundercover3681 She changed this woman's skin tone so much that I clocked her as the wrong race initially.
I had anxiety watching their interaction. i feel so bad for the client because her satisfaction and comfort were obviously not the stylist's priority.
I work at a paint store and we have to do the same thing with our customers- you want white paint? okay, let’s look at the 152 off-whites to see what you mean by “white.” But being good at your job means you ask the right questions to make sure they get what they’re asking for!
“Apologize as loud as the disrespect.” Wow, those are powerful words. Very true words. She was 100% in the wrong for blasting her client.
I love that lady that gave her opinion. It was very sympathetic and polite and even kind, but still called the person out.
“Apologize just as loud as the disrespect” damn right. This could’ve been handled easily had the woman stopped the live and focus on her client
She would've gotten more respect if she had done this 😔
I'm definitely NOT a makeup artist, I'm just a passionate hobbyist that really loves makeup. I went to a wedding recently, and all the girls were getting their makeup done by the MUA, but I brought my stuff to do my own. The MUA paid me the biggest compliment-- she complimented my kit, and when I was finished with my makeup, she complimented my look and asked if I did it professionally? Wow, I was so excited to get that feedback from an actual professional! That made my whole night.
However, my friend asked me to try doing her makeup for her engagement, and I did ok-- but it's MUCH HARDER to do makeup on a face that isn't your own! I'm only used to doing my face!
That’s the part other people seem to not understand. Yes I can do my makeup okay because I know my face and what my skin does and doesn’t like. Doing other’s makeup tend to take the fun out of it (if you’re a hobbyist) because your techniques doesn’t work on everybody and now they’re upset/disappointed because their makeup doesn’t look like yours.
I can do makeup for family- I've offered and been requested for special occasions. But I wouldn't DARE to do it for anyone else- I'm like you... just a passionate hobbyist.
Yes!!! Learning how to do makeup on your own face and learning to do makeup on someone else’s are COMPLETELY different!!!! Whichever one you learn second is like trying to learn to write with your non-dominant hand!
I've done friends for special events but I did two trial runs first to know their face. Tested a lighter version and a heavier one. Most of the time it was settled for an in between. So the third time around, I was more familiar with their bone structure and did a great job. But yeah, doing makeup on someone else is hard AF. You don't hold your brushes the same, don't apply the same pressure, aren't used to different skin textures and complexions. I do mine very well, did it for my own wedding because the trial I had an MUA do just didn't feel right.(The MUA was great, I just couldn't wrap my head around looking so different than usually did.) So it can be even harder doing it on someone used to doing their own. I was lucky none of my friends ever did their own makeup 😅 And I did it for free, just because it was a fun time. I would never dream of doing paying clients without proper schooling/certifications.
I completely agree with your point near the end, doing makeup on your own face and on other people’s faces are two COMPLETELY different things. I love doing complex avante garde sort of makeup looks, and I’m a baby Drag Artist lol, but even when I just do simpler makeup for fun on other people it’s pretty difficult and I often have to wash off my first attempt. I’m planning on doing some makeup for my partner soon, they’ve always wanted to try it out but haven’t had the chance, and I’m praying and hoping I won’t embarrass myself because of the difference in our skin tone and facial structure. They’re definitely two completely different skills to master.
I manage a makeup and hair team and I sent this video to my team. Not because they aren’t professional, but you do an amazing job of breaking down the concept of everyone having different definitions of a look and how to ask questions to massage that out. Also on how to correct misunderstandings :) loved the video
Soft Glam?! That is HARSH AF makeup 💄on her!!!
Hearing her say that shocked me!!! She totally missed the mark on soft glam.
She did stage makeup on her. In the light it reminds me of Colleen Ballinger's makeup.
@ThatGirlJD OMG that is exactly it! I couldn't put my finger on it!
@@ThatGirlJD Exactly, I do theatre and that is exactly the type of makeup we do when we are under extremely harsh onstage lighting (you have to use large blocks of strong color otherwise you will wash out), it's def NOT appropriate for everyday life. The client is 100% correct and I'd be mad if I had to pay for that too.
She forgot the soft part
I decided not to pursue makeup as a career after I worked for a spa for a year. I started doing contract work with a big hotel for wedding parties and I loved it. I never got any bad feedback, but my anxiety was through the roof because reality is not the same as Instagram. I realized when they'd show me Instagram photos that were touched up, I couldn't handle the pressure of not being able to match it.
Social media made a pretty big smokescreen over professional MUAs and the expectations.
She posted the "confrontation" for clicks and like at her client's expense.
I wouldn't hire her if she paid me...😂😂
That's what i thought too lol. I feel like the MUA lashed out at her for attention
I thought this too. Lol weird behavior 😂
i wouldn’t be surprised if the “client” was in on it too just for views and to go viral
I was looking for this comment. It was the MUAs whole demeanor about it first of all, but something she said right at the end of the clip he first showed us made me think, yep, she’s living for this
The "make up artist" should be really embarrassed by this video and her serious lack of professionalism
Doubt she will care, people with this attitude think they're never in the wrong.
Never put a person online without their consent! That part made my head explode. And listening to the customer is the first basic rule in any customer service job.
The makeup was DEFINITELY made for photography/Instagram. That was not makeup you wear in real-time for an event and certainly not for everyday. The MUA was rude and a gaslighter. Accused the client of "talking crazy" when in fact it was her going off on the client simply because the client did not like the result. Very childish and defensive. I would NEVER deal with that MUA.
the world we live in: children having businesses, not being able to take criticism, throwing a tantrum
Can you imagine going to an MUA and having them scream at you?? No thanks.
And all while doing a Live?? I’d almost have to laugh at how awful that is
The idea of being filmed in general makes me panic. To be filmed in a vulnerable position, where my appearance is being judged and I'm open to insults... I'd honestly rather die. I can't believe the MUA led her client into that nightmare scenario without any prior warning.
Same. I felt mortified for that poor lady.
Like, I understand filming in a way, I went to a hairdresser this year (I’m 30) and for the first time I really LOVED my hair, and when I said what I wanted he asked if he could film the whole process cus my hair type is a little unusual in my country and he thought it would come out beautifully and I accepted. The difference was: it wasn’t live, and he just put his phone in a tripod and left it filming while he worked without interacting with the camera, it was just there. Three days later he posted an abridged version of the haircut without conversation (i talked about not being able to stand certain hair tools due to my autism and he kept it all out of the video) I see no problem filming for portfolio or even tik tok if you have consent and basic respect to your client..
Same!! I’m so insecure I just couldn’t do it lol
It's like the makeup artist feels embarrassed, so she's trying to make the client feel embarrassed instead.
If I walked into an appointment and they said they were going to live stream it I would walk right tf back out. To not give any heads up about being live streamed like that is insane
I tell any clients I work on, “if you see me going in a direction that you don’t like, please let me know. It will not hurt my feelings at all.” I’d much rather stop & redirect than get completely finished & the client hate what I’ve done.
I feel like we gotta stop livestreaming while working because it’s so risky if something goes wrong! Even if it’s only a client disliking their makeup, the embarrassment could have been avoided 😭
I agree! 🖤
Or be prepared to show the world how to solve a conflict like a professionel. Setting a good example in communication and conflict resulotion. But when you cannot do this: do not life stream with a client you do not know at heart.
Like doctor who got her license revoked for performing lipo whilst live streaming 🙈
no, it's actually good, because it shows that everything doesn't always work out perfectly, that we are only human and someone may not like our work, but it's not the end of the world! The most important thing in all this is the behavior of the person performing the service, e.g. makeup. Take it on the chin, apologize, get it into your head that the client has the right to his own opinion and accept it, which is normal behavior in such a situation. The problem is that most people have such a low self-concept that someone's negative opinion about their work upsets them. So maybe they shouldn't work with people? Because it's normal that they will eventually meet someone who doesn't like their work. Or start working on yourself and your own emotions, control and self-concept...
@@AndromedaApokalipsyThis is a really good point, thankyou! Agreed :)
I've only had my makeup done once and it was for my wedding. She did it in natural lighting and asked me after every step if I liked it if it was what I wanted, I wasn't keep on the first lip shade she used, at first I actually was like erm yeah and she was the one who said "are you sure, we can go lighter" for me, it was a bit dark and she was just like absolutely we'll try something else, took it off and picked the perfect shade.
She asked me if I wanted to be on her Facebook, she took 2 photos and checked i was happy with the photos before she posted.
That is exactly how you handle clients, a request and social media.
I feel like some influencers feel like their client should be honoured to get their makeup done by them and there's a difference between being grateful and being honoured.
20 years ago I was getting a degree in web design. The most valuable class I took was one where our instructor sat us down the first day, gave us an hour and a half to design a website (class was an hour and 50 minutes), then we critiqued each other's designs. The next class, he cut that time by ten minutes. He did this at each subsequent class, so that by the end we were designing websites in 10 minutes.
The point of this class was to get us faster at designing, of course, but also getting us used to taking critique and not getting emotional about our designs. In ten minutes, you don't have time to get personally invested in the design. It's just ten minutes.
I loved this class and it's still the most valuable class I've ever taken because of that skill not to get personally involved in your creations. It's so hard to do, but it's something you have to learn if you're going to be doing any kind of business for clients.
Incredible idea for a course, and so true! Such an important soft skill for any worker in a creative industry to learn about receiving and delivering critique.
Honestly, about 80% of acting professional in a situation like this, comes from just being a genuine human being.
Seriously
Being "not really a social media person" as well, I'd be MORTIFIED if anyone ever wanted me on their live. Lives on socials are an absolute hell scape no thank you ma'am ✋
I can't believe the customer wasn't told ahead of time the appointment would be live streamed.... What an invasion
I feel sorry for the client. I remember years ago I was at a Lanome counter having my makeup done by a visiting artist. She must have layered five different skincare products on me without letting them absorb between layers and began screaming at me saying it was my fault for not exfoliating because all the makeup was pilling. I'm a skincare junkie so yes I do exfoliate. She then did my entire face (shadow, blush, lipstick) in deep plum. I'm very pale and looked like a goth with hypothermia. I was almost in tears and she then said I didn't understand makeup. No one in the entire department would give me makeup remover and I had to cover my face while going to second floor of the mall to Sephora and when they saw me, the staff and and the manager screamed "what the !#-@ did they do to you?" Never went back into Macys again. Saw the counter manager once and she couldn't even look me in the face.
Whoa!
I would have told them I'm having an alergic reaction, I need makeup remover!
@@ThatGirlJD I was young and shy. I never experienced anything like that before and didn't know how to respond.
I sure hope she wasn't the counter manager.
@@PaleOpal21and she took advantage of that!
25:15 "apologize as loud as the disrespect" is such good general life advice
Love the comentary on proper consultation!! As a hairstylist, I regularly take "too long" on the consultation according to some of my peers, but it helps avoid these "confrontations"
omg the blueish bottom lashes just slightly peeking with that burgundy eye is gorgeous!!
The client was amazingly polite being put in that situation
I feel like that is so embarrassing for the MUA who was streaming, and she doesn't even seem to realize it. It makes her look SUPER unprofessional, and I would never hire someone if I saw a video like that in their profile.
It’s the same as someone saying “I’m a Nurse” and they are a Nurse’s Assistant. If you don’t have the training and licensure, you’re not a Nurse. Or in this case a MUA.
i like the term “makeup enthusiast” aka MUE. not everyone is what’s usually called a makeup artist and that’s okay!
👍 😊
Oh that's good!
I studied cosmetology school, currently work as a brow artist in sephora and love doing make up both on myself and other people. Sometimes if my sephora girlies are busy I get to assist the clients with choosing the right product for them and it often happens that they look faboulous with for example bold lip, but they are not feeling it at all/change is too drastic/ they end up liking something entirely different than original idea. My opinion is, if you are not doing editorial on a model, you should not bring your personal style into your work on client, unless they like it. If their style is vastly different either find middle ground/ or if they agree keep things subtle and natural / do not accept the client. Also if the client has their make up done for first time, especially if they do not use much on daily basis, be prepared that you can get some push back, their simply nervous/ shocked/ not used to it sometimes.
Pslayzz gives off that energy that makes you as a client super comfortable and relaxed and trusting
Wait the way that burgundy eyeshadow brings out the red tones in your brown eyes 🤩🤩🤩 so iconic I need to replicate stat
Thank you! It’s from lethal cosmetics! Their new one with the butterfly on!
They make his eyes look super chocolaty 🍫 and rich. 😍❤
It’s a gorgeous eye look! Hard to not stop looking!
@@ChristinaMoralesMindfuqedhonestly! I love his eye color sooo much I’m jealous ✨😍 meanwhile mine are so dark they look black 😂 I can’t figure out how to make my eyes pop cuz they’re so dark. Most tutorials for brown eyes are lighter brown eyes and it drives me crazy 😭
I know his eyes are absolutely popping! 💥 I’m gonna try burgundy too my eyes are dark like his… 😊
I am already afraid to speak up for myself. If I was getting my makeup done, waited after getting there, put on a livestream, didn't get the look
I wanted, I am behind on my schedule for my birthday, and I decide 'I *have* to speak up' -- AND I get that response from the MUA???
Oh boy. 😭 Not a good day for me mentally
Honey learn to speak up for yourself or you will learn the hard way. Life will teach you, trust and believe. The older you get the less phucks you are going to give.
You are both right. Speaking up for yourself should not result is a screaming match.
But you do have to take a deep breath and speak up. People will trample you if you don’t. And that is awful. Most pushy bully types back down when confronted.
Just like this woman did eventually.
But really? When she started arguing with me? I would have stood up and walked. No pay, no argument, gone. And sister, she would have gotten a nasty review.
No phucks given.
When you are paying for something with your hard earned money, it should be right. No professional person should expect you to accept crappy work.
And that is not being a ‘Karen’, either.
Same! I would have just cried in the car.
@@dlilwonFor real! My lack of speaking up in the past has let to outbursts of anger or getting walked all over. It's not good but it's a hard bridge to cross to stand up for yourself
Yuppppp, I can absolutely relate. I have 0 confidence in myself and let people walk all over me all the time. Confrontation sends my brain into meltdown mode. I’m working on it, but oof. It’s not a fun time being like this.
That was crazy how she immediately got so defensive and started accusing her client of acting crazy. Wow.
She’s such a narcissist frl
As a professional makeup artist, I can say I've been in the position where my client is panicked because our visions don't align. That, or I haven't understood what they want, but I would NEVER react in that manner. Furthermore, I WOULD NEVER live stream someone with or without their permission. Not unless my intention was to create content showing the process, I have the appropriate release forms signed, and I've discussed the entire process and look I'm creating to the client. Also, that wouldn't be on a paying client. This video blows my mind!
Social Media has absolutely gutted the makeup artistry field. Here in NYC, first we had two years of masking, then when people started getting their makeup done again, we had to explain to everyone why the "makeup artist" they saw on Instagram only charges $50 for a bride and why I charge $500.
This client has such natural beauty! I knew that mua had done her wrong from the beginning, but once the woman was commenting on the experience and I could see her face without makeup, OMG, I was angry at how dirty she did this client. She wanted a soft glam look and she already had such soft, beautiful features. But how did this "professional mua" make her look so harsh and "masculine"? I have no professional experience, I have only done makeup on myself and I really could have done a better job and behaved far more maturely to some criticism. That mua talking over her client and everything; just too cringe.
Agreed. She ended up looking like a drag queen 😢
Ugh that's exactly what I thought! She's so naturally beautiful, its like the MUA was working against her features 🥲
Please remember Robert, whenever i do get married, you're doing my makeup.
Ok that’s a deal!!!! … I’m live streaming it though 👀
@@RobertWelsh thats not a problem at all. All i gotta do now is find the husband 😂
@@RobertWelsh If I ever have a No Desire to Marry and Less of a Desire to be Live Streamed party, will you do my makeup for it?
I Wish!!! 🙏✨️
@@RobertWelshI really wanted you to do my sister's makeup for her wedding last year but I think it would've been too far for you to travel 😭
The way she was speaking to that client! 😮 Saying "Gurl' and saying the client had an attitude, while she wasn't even listening to her, she was more concerned about the comments! What a nerve!
And to be honest, if I was reading the comments and they weren't complimentary about work I had done, I wouldn't want to read them out anyway, especially in front of the client 🤦🏼♀️
When you argue with the client, the MUA is only making the situation worse. I agree with you 100%. If the client is paying for your service, you do it until it’s right. I had my hair done and it was pink and lavender. The stylist dyed my extensions and they were dark blue. I asked her to fix them so they matched. She said “I can’t.” I told her I was happy to pay her to fix them. She said “I can’t.” So I’m stuck with hair and extensions I can’t even blend into my hair. Not to mention I have $250 extensions I can’t use. She absolutely refused to even discuss the issue.
So sorry this BEAUTIFUL woman had to go through this. Your job as the makeup artist is to make the client happy. I agree the makeup was not flattering at all. And this girl has an amazing face that did not need a mask of makeup. And agree 💯 with the lifecoach you featured.
Ugh, I feel so uncomfortable watching that being filmed. The secondhand embarrassment is real. That makeup artist was rude! 🤦🏼♀️
Yes she was rude she acted like Fani Willis!!! 😂
Extremely rude
Her makeup was really bad. I wouldn't pay for that.
Yeah I feel like she (the MUA) used what usually works on clients and not actually thinking about what they want but what template she normally follows (which didn't fit the facial structure of this person)
I haven't finished watching going the video yet but I feel sorry for the client
Okay I see it now 😭
Those lips...just a mess.
Yeah, it looked like makeup that had been slept in because someone were too drunk to was it off. Especially the lashes and skin. Oh and the brows. And while they were drunk, they overlined their lips big time. It was definitely studio makeup! Poorly done, but meant for lights, not outdoors. I’d be super unhappy too, and wouldn’t be afraid to voice it on a live, just like her. I’d also be hurt and in my emotions like her as well, because the “MUA” was somehow reading comments and yelling at me while her head was in her ass! People with craniorectal syndrome do some… interesting… things.
I’m sorry I am extremely petty and it annoys me when someone has MUA in their title/bio and they haven’t done the courses and don’t have experience. I’m offended for make up artists. Because I’m salty and old and petty 😂💜
😂😂😂😂😂 so petty does come with aaaaage!???
@@RobertWelsh for me anyway 🤣 advancing years and tiktok are the biggest contributors to my pettiness
Well, understandable. This is why title protections exist in the first place.
Honestly even the courses aren't everything. My first mua and eyebrow lady was literally conducting the mua program at my town's community college and her makeup absolutely sucked. She basically butchered my face for my prom by using so much bronzer it almost looked like blackface and doing a heavy, warm brown smokey eye on my tiny, blue eyes with literally 0 lid space and pale af, cool toned skin. It was basically the worst of 2016 makeup but done in 2020, I hella regretted letting her do a smokey eye on me. Later I also learned that she used painting brushes instead of makeup brushes to save money or whatever
That's the right kind of petty.
Proceeds to handle the customer service issue on live stream. Definitely a pro.
It might be tough in the moment to hear a client doesn't like your work, but this was a perfect moment to let your audience know how skilled you are by acknowledging the client's opinion and bringing the audience in on the process of adjusting the makeup to suit your client's preference. She handled this really poorly especially with the back and forth arguing. Yikes.
That's why nowadays the first thing I say to ANY professional is "I don't want to be part of your content, dont film me, dont put on the internet, you DONT have my permission".
"Take your emotions out of your work" is sound, wise advice that can translate across all kinds of careers. Robert is right as well when he says a lot of people have talent but not everyone can run a business. Customer service is so important.
Yes! There's really no room for divas in the personal service space. I love that lady.
that poor client 😭 having your make up done is quite a vulnerable thing too!! I'm autistic and I hate going to the optician for example, I'm not used to people scrutinising me so closely. That when you're not used to having your makeup done, plus a surprise livestream? She was clearly really uncomfortable before the makeup didn't go well :(
You talking about how every client is different and has different ideas about what "dramatic" or "red" looks like is why im just doing my own wedding makeup, I dont wanna be disappointed on that day and I'm confident in doing it myself
I hope your day goes perfectly. Lots of fun, love, dancing, food and beautiful pictures. You'll be stunning as you already are.
She is so insanely unprofessional. I would be PISSED if I paid an MUA and they did this. Makes her look so terrible!!!
If I'm paying someone to do my makeup I expect them to be interacting with me, not the Internet
yes
Oh my gosh, that was extremely uncomfortable to watch.
I felt so bad for that poor girl, she looked so upset and the MUA was so rude
As a stage dancer, now retired, I’ve done my own makeup for 57 years from stage drama to casual. It turns out well, but I would never presume to do someone else’s face. At 71, there’s a lot of accommodation to a changing face, & the products I use. I can’t possibly keep up with all the new products, & my older stage glam Ben Nye isn’t appropriate. It’s admirable how professionals can keep up with new products and knowing how to make different faces look their best. You really are artists. 😍👍🏼
I've never been super great at makeup. But I can't do it at all now that i'm older. I end up looking ridiculous. Makes me sad.
@@Kinikia95 I use a good lighted magnifying mirror. It really helps. I won’t give up makeup altogether, but the correct products for both my odd color complexion and the lines is difficult. 🥴
A lot of these so called artist don't understand the difference between makeup for pictures as opposed to event makeup. The techniques i use for a bridal portrait are not what I'm doing for the ceremony. Photo glam is too heavy for in-person.
You’re so right! A lot of ppl that go to get these services look at it as a way of getting pampered and having a relaxing experience. The artist should have asked at the time of booking if she was comfortable being filmed not bombard her at the appointment… the whole thing was very unprofessional.
I'd pay mad money to watch YOU do somebody's makeup on livestream! 💖 So sick of bad TikTok MUAs 😭💀
🖤🖤🖤
💯❤
Yeeeeeeees~♡
I would gladly pay a couple of hundred dollars to have Robert teach us how to put our own makeup via Zoom for an hour, where he could correct us as we do it!
IF...IF... the client liked the result, the MUA should ask permission to take a pic to have for their portfolio... no live streaming....PERIOD!
This was such unnecessary drama my god. The client was definitely right her makeup looked crap. All of it. She made her eyes go down with her flick and brows and her lips were so uneven and the line was shaky. Looking close it looked like she had not prepped her skin and used a poor grade of foundation. So bottom line is she took a beautiful girl and made her less than she was. It was her birthday. Not to be redundant, but the MUA did not do her job and she certainly was not professional. I’ve worked in a hair salon for 30 years and if that ever happened, we would’ve gotten fired.
This was great content, Robert thanks for sharing ♥️☮️🖤
I recently had a bad experience with a MUA doing a look on me that was very different to what I asked for, and from the example photos I brought. It was a trial for my wedding makeup, and fortunately I was able to speak privately to the salon manager and go back another day to get a different artist who actually worked with me and gave me the exact look I asked for on her first try. But I can’t imagine if the first artist had been on live stream and argued with me 💀💀 It was stressful enough having her repeatedly go against what I was asking for without having the whole thing on broadcast!
I was a hairdresser for many many years. If, a client wanted something changed or didn’t like some part of it, you changed it to what THEY wanted. No arguing whatsoever. So RUDE !!!
The fact that she wasn't told she was going to be live online. I would've been so angry.
First things first, regardless of the makeup, the client is so beautiful. You can just tell that behind the makeup, she’s gorgeous! I’m not a fan of the makeup, but seriously the client is so pretty.
The makeup artist “you got an attitude right now”
The clients being nice while telling the mua she doesn’t like it, no attitude towards the mua at all. The mua is being so rude, aggressive, and throwing HER OWN attitude at the client. It’s so unprofessional. If she says she doesn’t like it, figure out the problems in a professional way, not in front of a bunch of people watching online while the people commenting are probably being rude as hell saying awful things about the client. It’s crazy unprofessional.
I keep running across people who think saying you don't like what they did, or correcting them in the kindest possible way, is being rude, mean, contentious, whatever. All colors, ages, countries, planets. It's a plague.
I am already not a confrontational person, having it filmed or live-streamed would make me feel so cornered and afraid to say anything
And so you say, No, sorry, I am not doing this, and leave. You HAVE to speak up for yourself, or people will walk on you. And I mean ON you. Practice, if you need to, but learn to insist: your person, your home, all of that? No one gets to touch without your permission. They don’t come through the door if you don’t want them there. If you let them in? It’s your home or car and your rules. ♥️✌️
I just want to say the length and tone of your outro is incredibly soothing. I usually find videos will end so abruptly and autoplay to the next thing so fast I have no real time to sit with my thoughts or look at the videos creators link at the end. Genuinely appreciate it!
I don’t watch your video consistently and every time I come back I kick myself because I don’t! Robert, I LOVE your channel. You’re professional, funny, compassionate, and a breath of fresh air 🙏
That makeup was horrible if it was me I would have washed my whole face off it was too cakey and not soft glam at all. Then her live streaming and treating the client like garbage is unacceptable she deserved not to be paid and the poor lady to get her birthday makeup done elsewhere!
As a pro mua this is absolutely ridiculous, i could NEVER imagine treating a client this way. Just shows her lack of professionalism, and education in general when it comes to customer service and being a business owner
This lady is so unprofessional!! As a local Houstonian, I've heard so many horror stories about professional MUAs around here from so many people, from friends to coworkers. That's why I've learned to do my own makeup the way I want it to be done. The only person I want touching my face is my dermatologist as a result lol
I'm a Houstonian too and I've been looking for a MUA recently, but when I view their work is the same Instagram style over and over again. There's got to be someone in this big city that has the same philosophies as Robert. I'd do anything for him to do my makeup. I'll keep searching! 😂
We have to start asking for pictures of their clients in natural lighting. That Texas sun shows every imperfection and cakiness. Everyone does want the club look or the photoshoot/stage makeup.
I get a growing impression that Houston breeds these people on a secret farm. Enough compliments and boom, you're a pro. (I know it happens in other areas)
@@maryeckel9682 it make me feel the same way. Houston has lots of very mediocre business owners that manage to get by somehow. It's not even just with makeup or beauty, it's across all sorts of sectors. Half-assing it all the way through, failing upwards.
Honestly most of the “professional MUAs” are unlicensed I wonder if it’s legal for them to even do makeup for paying clientele.
That's so aggressive and so unprofessional to not get consent about live-streaming and trying to act tough because she's on camera
I would definitely hire him or the lady that gave her opinion towards the end to do my makeup. I think a lot of these so called MUA now aren’t really MUA. They’re just random people learning from RUclips etc. Then practicing on themselves, their friends and family. They’re good or decent then dub themselves a MUA. Then start marketing themselves as a MUA, and get hired for weddings. They probably don’t even truly understand makeup and how colors work against or with each other. They probably don’t even understand how colors work with or against skin tones or undertones etc. They’re not listening to their clients, they’re acting rude, and unprofessional. They’re overstepping boundaries, and more worried about creating content instead of doing the job they’re hired for.
Honestly, there is no better way to secure a happy recurrent client than helping them with whatever complaint they have until they are satisfied. It's very rewarding as a worker too! Especially with such a collected client like that...
I love your eye look today, Robert!! It's almost ethereal.
Thank you! 🖤🖤🖤
Former MAC Makeup Artist here! 🙋🏾♀ Homegirl was super unprofessional and even made me uncomfortable lol. And as you pointed out as artists we're trained to ask the necessary questions to fully understand the client's preferences and openness so they're aren't any surprises... the fuq! Next time she needs to ask if the client is ok going live perhaps sign a waiver idk but also fix it so they walk away happy. She was too busy concerned about the live, the client walked out lookin' a hot mess... girlllll the ghettooo 🤦🏾♀
I go through a long consultation. What type skin do you have, are you oily, dry, combination? Do you have any problem areas? do you want to have dewy or matte looking skin, what kind of look do you want, what does that look like to you? I’ll even look at swatches to see what shade of red they want, do you have any pictures, what kind of makeup do you wear on a daily basis and what do you wear at a special occasion, these are particularly important because you can get a a feel for what a client is used to and comfortable with. Do you want to stray away from your “normal” a lot or not much? Is there anything at all that you absolutely do not want or anything at all that you know you absolutely do want? I explain everything I am doing and why. I ALWAYS start off soft because it’s so easy to just add more and make it more dramatic than to have to try to “tone it down” or take something off. There’s much more I go over and talk about with my client before I even touch my makeup! This is why I tell all my brides (or anyone really on a tight time constraint) that a trial is absolutely needed! Then we can get that all out of the way and we know exactly what we are doing so wedding day should be quicker and easier! I always let them see in the salon mirror obvs but then I always take them outside too! My chair is right next to an enormous window with natural lighting as well which makes it easier but I still take them outside with a handheld mirror to look too. This woman was so unprofessional it’s sick! This video is 100% accurate. THANK YOU ROBERT FOR BEING THE VOICE FOR REAL WORKING PROFESSIONAL MAKEUP ARTISTS!!!!!!❤❤❤❤❤❤ ugh i love this channel so much!!!
I love Pslayzz. What you, and her said, were facts. Im glad you made this video. Hugs and love!
So I happen to have PCOS which gives me bald spots and runaway weight gain, and I happen to have had nasty trolls steal my profile pic and laugh at how awkward I look publicly which was super humiliating. It's happened a couple of times. It's actually one of my fears that I'd go to get my hair done or any other aesthetic thing done, and the person would make fun of me or snap a picture of me. So I can't imagine that a makeup artist would just feel entitled to film a client on a livestream, I can't imagine she'd go on filming the fight, and it's kind of giving me a panic attack just to think about it. The whole situation is anxiety-making.
Shame on them!
I'm furious hearing that! What the hopping hell gives anyone the right to do that? I assume you're reporting them.
@@maryeckel9682 oh, it happens a lot. I just try to ignore them.
@@marypezzulo5059you deserve so much better, I’m so sorry.
It almost sounds like she (the mua) stopped herself from calling the client a bitch...that whole vid was just unprofessional she is the client. I liked the lip color it looked nice on her.
Same. The lip was gorg.
She said she hated the lip too though. I'm not a fan, it's the wrong shade for her skin undertone, blown out & crusty. She'd look great in the ombre lip she originally wanted, done correctly, maybe with some gloss/shine to it.
@@ChristinaMoralesMindfuqedthe color was nice the application was a mess. Uneven, overdrawn in a bad way. It looked terrible.
@@twofivechicken Thank you 💖 I was going to say the same thing.
Outside the lip looked horrible and idk her mouth shape wasn’t looking right either
Mad respect that you didn’t allow people to talk shit about your models. Absolutely sucks you had to take content down, as a “newbie” to make up, I would have loved to watch. Not everyone has a young 20s face. It would be nice to see you do make up on a variety of faces. Your eye makeup is always amazing. I dream to be able to do that on myself one day.
The lady seemed so nice and calm while confronting her and being honest. I aspire to be like this woman ❤ I struggle with confrontation
Omg Pslayzz, brilliant and intelligent 👏🏻