Nespresso Vertuo Plus Descaling and Rinsing
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- Опубликовано: 26 сен 2024
- Welcome to the Nespresso Assistance video on cleaning and descaling your Vertuo machine. In order to obtain a perfect cup of coffee, time after time, we recommend that you descale your Vertuo machine when needed.
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Please note that the machine used in this video is only available in specific countries.
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I descale ever 3-4 months and this process is so difficult to remember I literally have to watch this video every time I do it. If Nespresso is concerned about the aesthetics, why can't they just put a "Descale" button on the side near the back or something? There *has* to be an easier way!
Exactly what I just said to my husband!
I said the same thing. Simplify the process. Push a button and let the descaling begin.
mine brand new 2 months in already have to descale
Totally agree….hardest thing in my life is to clean this machine…takes half a day
It’s completely ridiculous
Troubleshooting steps for two common errors from customer service when I called:
STUCK IN RINSE CYCLE:
-Descale according to video
-If, like me, your rinse cycle never ends and continues blinking orange, never turning green no matter how many times you refill it, you should hold the lever and button down anyway to make it turn green
-Unplug and plug it back in
-Fill water and make a coffee as usual
DESCALE LIGHT WON'T TURN OFF AFTER DESCALING:
-If, like me, the descale red/green light comes back on after you make a coffee, you need to run descale mode again, but this time with just water, not the descale solution (and not just a regular rinse cycle)
-To do that, turn the machine off by holding the lever down
-Once the machine is off, hold down lever and the button
-Once you see orange light, click the lever one time, and then the button one time (make sure to put a bowl to catch the water)
-If orange light is still flashing when water runs out, fill up tank halfway with water and press button one time
-Press and hold lever and button until light flashes green
-Wait until flashing green light turns steady green (will take about a minute)
-Open head of machine and unplug. Let machine cool down in this position for ten minutes.
-Make another coffee this time using a used capsule and that should complete the ridiculous process!
I now see why Nespresso doesn't just answer the questions in the comments... because the answer is embarrassingly long and complicated for such a prevalent issue!
Godspeed everyone!
Nespresso should pay you!
Wow is this a crazy process...very frustrating..
Thank you!😊
Omg!! How convoluted can these instructions be!!! Clearly I need my masters in watching a utube video😏
I won't recommend this product after experiencing this. I am careful in following instructions, but the problem is not with the consumer it's the product itself not delivering to their own set of expectations.
My wife’s in labour but I can’t leave because this thing is still on a rinsing cycle.
My wife & I just got a good laugh out of this!!! Thanks. It was much needed.
I hope the baby is doing alright
Is it still rinsing?
😂😂😂😂😂😂😂😂
Hilarious!! Thank you!
Orange light does not stop blinking when rinse is completed after descaling. You have to exit the descale mode to get the green ready light. Video needs updated. After doing 2 rinse cycles I read the comments and replies and discovered this.
Let us know where are you contacting us from, so we could look into this for you?
This happened to me too. You have to exit for the green light not like the video says thx
Just saw this on my 3rd rinse cycle waiting for the green light 😂
@@lpoynter4390 that happened to me too😂🤣🤣
How do you exit descale mode? On rinse #2. Im so frustrated w the lack of i instructions
I’ve had this thing for four years and I am just now learning that you have to manually end the rinse cycle. This machine is insane
It was after my third full tank on the rinse cycle after descaling that I finally learned the light would never turn green on its own. You have to simultaneously hold down the lever and the brew button for three seconds to essentially reset everything.
Thanks!! This happened to us after two rinse cycles!
I am getting sick and tired of this now every time I clean this god for saking machine I'm again after spending 2 hours cleaning it and still it's on a red button has anyone in nespresso read any reviews to show some how to explain properly how to clean their bloody expensive coffee machines 😡😡
Same problem. I cooled off some, though. Bloody expensive machine. (piece of junk)@@martina1970
Yeah after descaling mine still shows the green/red light.. telling me I need to descale.... what a joke. Paying money for broken products
Thank you! So happy you posted this information.
I never thought I needed Kurzgesagt to tell me how to descale my Vertuo.
what a piece of work!!!my keurig is alot easier to de-scale!!!coffee is just as good AND alot cheaper!!!nespresso virtuo was a gift,BUT was it really!!!!!!!i thought my boys loved me!!!!!!
im glad i wasn't the only one who thought this was him
Lot and I was thinking where did I hear this voice lol
Came here for this.
...but what would happen if you put three black holes in your Nespresso Vertuo machine?
Please have a descale button on your next model. I’ll be buying it just for that function.
Holy shit that's complex, no wonder there were no instructions with the descaling solution. Now I understand why it needs a video.
The Chinese instructions were clearer than the video.😉
Bro unplug it. It's not that deep
@@brens9143you descale when it's unplugged? That's some mind blowing shit
is it really that complicated? You just press a sequence of buttons and a thing happens, then you press a different sequence of buttons. It’s not hard at all.
Do a Mock Descale
No Solution Req
Use measuring Jug!
900mls exactly
Turn Machine off by holding leaver down.
Press both leaver and brew button together, until solid orange.
Press leaver once, press brewing button once to start Mock descale.
When tank emptyies it's self and light flashes orange, fill tank to max level /top.
Press brew button to start rinse.
When tank has emptiedband light is flashing orange, press brew button and leaver together until light turns to solid green.
Thank you your instructions were clear rather than the video 😊
I had a problem with the last step. Pressing the lever and the brew button didn't result in a solid green light but the unit turned off. I think we are good to go. Thanks! Your text here is much clearer than other instructions I have found.
I finally typed out the instructions in the video and made minor changes that must be unique to my machine. (ie - I run the rinse after the solution twice for good measure, but the green light never comes on.) It also doesn't mention WASHING the water tank after running the solution which I think is a great idea. This way, I can check off things as I'm going.
you have to hold the lever down and the button to exit. So next time get to descale and do that. It runs till empty then do your 2 full water rinses by pressing the button each time. After hold the lever and button till it turns green. Its fresh on my mind since I just did it hope it helps.
The descaling instructions are WRONG in this video. The video says that after the rinse cycle, light automatically turns green. That does NOT happen. When the light turns a steady orange after the tank is empty, you have to push the lever and button together for 3 seconds to make the light turn green - without thus step you just get stuck with the orange light!
I rinsed with three full takes of fresh water, and it is still on orange light. I just manually stopped after then. I thought it was only my machine, but now I know its not!!
We're disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
@nespresso I did call one of your agents, which is how I know the video is wrong... suggest you correct the video rather than keep adding comments telling customers to call!
We'll be sure to share this with our team!
@@nespressoI had the same issue - no green light, following descale & rinse mode. Video is wrong. Fortunately, no harm done to the machine - exit mode took me back to normal program.
pretty sure you would want to clean the Water Tank after done with the descaling solution, with all the toxic warnings on it and such. the video has you (3min mark) just going straight to filling it back up with water to rinse and then drink coffee.
Cleaning: 0:09
Emptying: 1:24
Descaling: 1:55
Thank you!!
thank you :)
Wow. He sounds like he does voice-overs for a renowned science-based youtube channel or something.
It is. Kutzgezagt. But it might be AI.
I think my vertuo will be the most rinsed ever
my descaling process never stopped
Hello Jonathan. Give us a call at the customer service line found on our website, and one of our machine experts would be happy to assist you with descaling your machine.
Same here 😢
if you bother to make it easier such as a 'descaling' button would be the only solution
I forget as well and have to look up this video. Descaling button would be awesome. BTW I just use vinegar and water for descaling and takes quite a while when it needs to be descaled again. One tip we use filtered water for coffee machine. Setup water filter system from Costco.
How much do you use?
@@susanklingenstein4945 I use a cup of vinegar and fill the rest with water. Once cycled through I just use filtered water. I don't like using chemicals to clean my drinking stuff. 😁
@@JohnnyVG23 Thanks. I have the least $ Vertuo machine without the bells and whistles in the video. We'll see.
Please introduce a descale button. Surely that is possible
Hei everyone. I just want to make your descaling process problem free. Follow the description from the video, but DO NOT refill the water tray with detergent when you see it almost empty, as many of us did. Just let it simply run empty. Then machine stops by itself. When it stopped, fill the tray with clean water and press the orange blinking button and let the machine run out of clean water and then it stops again. Follow the video description how to get out of Menu mode ( or just press both buttons for 3 sec). You should be done after that. Good luck 😊
Thank you so much. If your comment had not been here, my machine was about to hit the wall 😅 thank you 😊
Wow...I was on a never ending cycle. Thank you.
Thank you - very helpful comment. I have not found any info apart from your post about how to exit descaling. This video says NOTHING about ending the descaling process. Sorry Nespresso, but you let us down
Nespresso sucks. @@briantaylor8639
Thank you - thankfully read your comment before third refill!
The procedures - though slightly complicated - worked as expected for me. Thanks.
Wasted 4.5L water until discovering that I have to manually exit this descaling process.
Simple solution: I still had the dreaded light appear after descaling and then running a rinse for several times after.
The way I fixed it was to turn the plug off at the wall and wait a while. The whole machine then reset.
I've had my Nespresso Vertuo for about 15 months and it's never notified me to descale, but I could taste that I needed to do it. I'd previously read that it was a complicated process, and as this video shows, it is. I'm thankful for this video, but Nespresso; why does this process have to be so complicated? Press the button once, press the button and the lever for 3 seconds, turn it off, back on, press the button again, all the blinking lights...it's frustrating to have to go through this intricate process. Make it easier for your customers on future models, please.
We appreciate your feedback. Please let us know where you are contacting us from, so we could forward it to the responsible team.
@@nespresso The US
I have saved this video because it is no better in the uk. Long process but worth it.
I feel like a dedicated "descale" button hidden behind the capsule compartment would be a significantly easier alternative. It could be programmed to only activate is the machine is off or something.
Lady, this is a bad use of the machine. In the instructions says very clearly that a descaling is needed every 3 months.
How can anyone have 15 months with the machine without descalating ?
Instructions definitely need updates.. I’m beginning to wonder if I should pass on drinking the first coffee after finishing the descaling and rinse process… Bring on the rinse and descaling single buttons in the future please.
Hi Carlos, I am sorry to hear this. Please send us a DM via social media if you would like assistance with the descaling of your VertuoPlus machine. Thank you.
Descaling is a 2 part process. I made the mistake of descaling and then turning off the machine. You have to descale, clean the water tank, then press the brew button while the machine is blinking orange. If you mess up like me then the half orange half green light doesn't go away.
I just did the same thing
Disaster - same
Disaster. How to .ake sure the two steps are completed?
How did you get rid of the red/yellow light after descaling then? I might have also missed the rinsing part and I can;t fix it!!!
@@rramos1020in the video it says to exit hold the coffee button and the lid down for 3s
The machine need a "rinse" and a "descale" button. I work with IT in my day-job and I never remember these steps, it's way too complicated. And after the descale process has emptied the tank, it's still in a descale mode which I never remember how to get out of. I love the machine overall, and it's extremely user friendly for making different kinds of coffee, just one button and a bar-code on the capsules. However, the maintenance procedures is likely made up by a software engineer with zero understanding of how to make something simple.
I just buy a new machine every time it needs descaling.
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you. 😔
You should mention that the machine has to be off when putting it into descale mode, I almost threw my machine out the window till I worked that out.
Thank you, you saved me
I had to check if this was indeed a Nespresso cleaning tutorial and not a Kursgesgat video
It's facinating to me that (humans) find the simplest step by step instructions so difficult? Great how-to-vid!
Not everybody is a rechnician. Even techs find it difficult
There are two different vertuo plus models, the instructions work for the domed top one but not for the flat top version.
also different country version may differs. Hence, the disclaimer 🙄
NESPRESSO DESCALING STEPS
Button: is the button on top, circle button.
Lever: is the U-shaped lever you "press up" to open up and eject the old pod. FOR THESE STEPS below, you will only ever be pressing DOWN on the lever, never up!
Steps:
- Unplug. Plug back in. Wait for the Orange/Green blinking light. Making sure everyone is at the same starting point of misery.
- Important: press the Lever down for 3 seconds to TURN OFF the machine. No light action going on at this point...
- At the same time, press and hold down both Button and Lever at the same time. You should receive as SOLID ORANGE ring! If not, go back and restart these steps...
NOTE: Solid Orange Ring is the maintenance mode... it's from here you will invoke Descaling.
I used 50/50 Water and White Vinegar. Put 14oz water and 14oz White Vinegar in water chamber, stir, attach.
- At this Solid Orange, with solution ready, press the lever down once!
- This is where MY instructions come in... Pressing once above causes Solid Orange to turn in to Flashing Orange. You HAVE to press the now-Flashing Orange button ONCE MORE to start the descaling... It will work...
NOTE: If you try to multitask this process with other things, you will f-it-up. Stay close to your machine, and execute these steps I provide, and you are golden. Extended pauses mean you start over. I speak from experience!
So descaling is underway. It starts, then stops, then starts, just monitor the remaining water/mix to know when its turn for you to interact with it, which is what follows below:
Descaling will have a slightly different "click" noise when it detects that it has "finished" processing the descaling brew, and no more fluid is being processed. Once it is done, you are back to Flashing Orange!
- Grab up the water tank and fill it with water and put it back into the machine. Empty your catch basin, and reposition it for the Rinse Cycle...
- Now click that Flashing Orange BUTTON once to start the Rinse cycle. Rinse cycle is quicker than Descale.
NOTE: Rinse happens just like Descaling, in that in both cases, the machine detects when "empty water" occurs, and know it needs to go onto the next step. Keep an eye on the remaining rinse water level. Remember, you need to stick with the machine through these steps... don’t let it shut off on you.
When Rise finishes, the button light will go dark for a few seconds, wait, and then it will turn Flashing Orange. THIS IS WHERE EVERYONE GETS HUNG UP ON...
These next steps bring success:
- You are a Flashing Orange
- Hold both Button and Lever (down) for 3 seconds. This takes you to FLASHING GREEN!
- UNPLUG the machine at this point!
- Fill the water tank back up with your usual water (Brita)
- Plug the machine back in.
- Turn it on as usual by pressing the Button
- Flashing Green startup button turns Solid Green
Going on 4 years with my nespresso and I still have to watch a video to descale. 🥴😂
Haha, Nice! The Kurzgesagt Voice Over
2:32 to get right into the descaling instructions.
Press these bottons together for 3 seconds. Do a little dance and turn around while clapping.
I would prefer if they had a descaling pod that read the bar code, and just started the process automatically
This process is bullshit. I am extremely frustrated despite having followed the convoluted process several times. Now, the apparently updated process doesn't work at all. Extremely disappointed.
We're disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
Finally a descaling instruction video that is clear and works
💚 ☕
Sorry but there is at least one better video on YT I just saw it. Nespresso cust.service walked me through a mock once (sheesh) but the guy from the other video was closer than this one. TOO much extra tips like rinsing the catch tray which really has nothing to do w/the process. A clean person can figure that out on there own. I suggest checking out a few on YT. The guy (after descale & rinse cycle) get you to where you again press lever AND top button to get you back to green.
@@nespresso screw you.
Hey this is the same guy who narrates @kurzgesagt videos!
WASH 👏🏼 THE 👏🏼 TANK 👏🏼 WITH 👋🏼 SOAP 👏🏼 BEFORE 👏🏼 NORMAL 👏🏼 USE
I ran through a descaling packet and it never stopped rinsing! So i finally stopped the rinse manually, held down the button and the lever to exit the descaling mode and the red and green light was still there!
Thinking i messed it up, i ran the descale a second time with a new packet and the same thing happened! And to add insult to injury, this video does a horrible job explaining any of this. Surely after two cycles its descaled, so how the hell do i make the light go away???
Beforw you ask, im in the US
Update: I called technical support and they had me sit on the phone with them for 30 minutes to run through a third descaling cycle, which caused my machine to overheat right at the end. Their solution? I was told to wait and our and do it again for the 4th time! On top of it there's an awful burning smell coming from the machine now. What an absolute joke, never buying this junk again.
We're here to help, Joe. Please contact us via live chat on our website, business hours, call 800.562.1465, 24/7 or DM in Facebook or Twitter. We'll be sure to escalate this for you and request a machine expert call back for assistance.
Very poor from Nespresso support
No this video is not good, really. There is a better video on YT I just saw it from some regular guy. Also I had Nespresso cust. service walk me through a mock one over the phone and it was more like the guy in the other video than this one. Please look for it. The key was to press lever and button down same time for 3 sec to get back to green. But please see his video.
@@sueprator9314Care to share the link?
I’ve been on the rinse cycle for over 24 hours now. I need to sleep. 😴
My wife & I had another good laugh thanks to this comment.
Good One!!
why is t he orange light not going off when it’s in rinse mode?
Hi Liam, the button will flash orange until the descaling and rinse has been completed. Many thanks.
No way. That is not true... After 4 full water tanks and 1 descaling it is still orange....
My is 19 tanks still orange
What does "emptying" do?
Never ending cycle even after 5 gallons of water keeps going ! 😂 great job Nespresso !!
Спробуйте виконати скидання до заводських налаштувань. Це робиться так: натисніть lever і тримайте, доки не згасне індикатор. Після цього натисніть lever і кнопку одночасно - тримайте, доки індикатор засвітиться помаранчевим кольором. Тоді натисніть lever тричі і кнопку один раз. Це перезавантажить Вашу машину і вона повинна працювати коректно. Я працюю контролером на заводі з виробництва цих "розумних" машин - ми завжди робимо скидання до заводських налаштувань, коли виникають якісь дивні процеси.
I know logically that it's a descaling video but I can't hear that voice and not expect the world to end somehow.
The newest Kurzgesagt video
Does the nespresso machine know it needs to be descaled due to time, number of coffees, or does it have some form of sensor? I ask because we have a filter that removes limescale, so genuinely don't know if its needed...
I descaled and rinsed (twice), and the red&orange light still comes on.
Hello, and thanks for reaching out. Could you identify your location, so the respective team can assist you?
can you make an Australian specific video
I’ve been on the rise cycle for idk how long. And it won’t stop when I try to exit either
We're disappointed to hear this Sydney, and we're happy to help. Please give us a call to troubleshoot with a machine expert. We are available 24/7 at 800-562-1465.
Must remember to only use exactly 600 mls of water when mixed with solution, machine can’t cope with more than this and just stays in descale mode
Thank you! I was wondering how much water to use!
I swear this narrator is the same as the one who narrates Kurzgesagt
My machine has been rinsing for 2 entire containers after part 1 of descaling.
Hi Jesse, you do not need to keep adding water to the tank. Please allow the water to run out, and the machine will stop once the water tank is empty. Many thanks!
The video is wrong. The light doesn't go from blinking orange to steady green after the cleaning process. Once the water runs out you need to press the lever and button at the same time for three seconds to make the light green.
@@RIPPY_LOVES_QUADSThanks, doing this step worked for me as it was not turning green on its own through numerous rinsing cycles!!
@@RIPPY_LOVES_QUADSagree totally !!!
@@RIPPY_LOVES_QUADS thank you! Nespresso need to change this video as your information is correct!
I descale and it seems like 3 weeks goes by and I have to descale again as the Red/Green light starts blinking. Becomes frustrating. And of course I have to watch this video and I still mess it up. It would be nice if they printed the instructions on the capsule container so it's readily available.
Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?
@@nespresso USA
We're disappointed to hear this! Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
Should the descaling stop on its own? It keeps letting water out way beyond 1 liter (I keep filling it with a cup during the descaling)
I have descaled the machine, now i have completed a rinse cycle, then held the coffee and lever down 3 seconds, but my machine is still showing as half red and half yellow. Have I done something wrong, how can this be corrected?
Hello! You can reach us through our Global pages on Instagram, Facebook or Twitter and we will gladly help you.
You have done nothing wrong. The instructions are terrible
Finished descaling. Rinsed four times. Turned off machine. Green light doesn’t come on upon restarting. Getting the half-red, half yellow button. This is taking hours!
We understand you're frustrated with the descaling process, Charlene. We expect your Nespresso experience to be seamless and gratifying. If you still need assistance, please call us directly, 800.562.1465, where we are available 24/7. We've also added the link to machine assistance, where you can locate your machine and descaling videos. nespres.so/a/3jofrh
@@nespresso it says the descaling video is private. Why don't you just answer everyone's questions here instead of adding a phone number? I've been on hold just trying to figure out this same answer...
Am I supposed to be putting in capsules between these steps? Where are all these capsules you are ejecting between steps coming from??
This is so complicated that I’m terrified of doing it wrong and accidentally ingesting some of this solution
Please give us a call directly, 1-800-562-1465, and a machine expert will be happy to assist you.
I get to the part where I put the water in and the descaling liquid and I did all the button pushing there is and nothing ever starts. It just stays partly red and partly yellow. Cannot get it to scale.
Incidentally, this is also the nuclear code.
Wait, is the narrator the guy from Kurzgesagt?
Yeah mine also kept automatically turning off when I stayed the descale process within five minutes. Didn’t have too much solution or extra water in the tank either. Ridiculous. These machines and moreso the pods are insanely priced- you’d think they’d make this part if not easy, at least doable!
Hi Natalie! If you are still having trouble would you please contact us at 1-800-562-1465 when you are near your machine? Our machine experts would love to help!
Bro just make a button for it on the back
Sad to see that the one's who patronize their products are not happy with the way it gets maintained. Nespresso should address this concern.
This process is soooooooooo hard to remember and i always get stuck if i try to recall from memory.
Does not work I’ve rinsed 10 FULL tanks in a row and no green light
Hello, and thanks for reaching out, we are sorry to hear that. Could you please identify your country, so we can further look into this?
Спробуйте виконати скидання до заводських налаштувань. Це робиться так: натисніть lever і тримайте, доки не згасне індикатор. Після цього натисніть lever і кнопку одночасно - тримайте, доки індикатор засвітиться помаранчевим кольором. Тоді натисніть lever тричі і кнопку один раз. Це перезавантажить Вашу машину і вона повинна працювати коректно. Я працюю контролером на заводі з виробництва цих "розумних" машин - ми завжди робимо скидання до заводських налаштувань, коли виникають якісь дивні процеси.
Hold down the button and lever for 3 seconds. It takes the machine out of descaling mode
@@torricefulthanks captain obvious, any more irrelevant comments?
@@nespressoIm having the same issue in the UK
Is this the same voiceover guy as the one from Hitchhiker's Guide to the Galaxy?
And don’t forget to wait 10 minutes before you make a coffee 😵💫
1:57 Descaling 3:50 exiting descaling
Orange light still blinking. Didn’t stop automatically and no green light has come on. How do I exit descaling cycle?
We're disappointed to hear this, and we'll be happy to help. Machine experts are available 24/7 at 800-562-1465 for comprehensive troubleshooting.
Don’t expect any support from Nespresso
absolutely, unnecessarily confusing process.
Gotta make sure its clean 😅
Nespresso, brought to you by Kurzgesagt.
Tried entering menu mode forever until I read somewhere that the machine has to be off to go to menu mode
I’m sorry since when did the narrator of Kurzgesagt do Nespresso coffee ads?!?!
Why they got kurzgesat on the mic 😭
A Kurzgesagt video? At least same voice actor :D
Anyone know why my light is red and yellow? I've descaled it, rinsed it and only use filtered water in it. It works okay to make coffee...I'm in Ireland 🇮🇪 and got it from Nespresso UK 😢
Hi there, we are sorry to hear that the descaling alarm is still showing after descaling has been completed. Please follow the steps below to remove this alarm.
1. Turn the machine on, so it has the steady half-and-half light.
2. Open the head of the machine by pushing the lever up to ensure any used capsules are ejected.
3. Close the head on the machine by pushing the lever down.
4. Turn off the machine by holding the lever down for 3 seconds.
5. Empty the cup support and used capsule container.
6. Add 2-3 inches of water into the water tank.
7. To enter descaling mode, press and hold both the lever down and the coffee button for 3 seconds, you should get an orange light that blinks once every 2 seconds.
8. Press the lever down once.
9. Ensure there is a container underneath to catch the water.
10. Press the coffee button to start.
11. Once the machine has stopped, and you have no more water in the water tank, press the coffee button once with no water in (this will make a vibrating noise as there is no water in there, this is normal)
12. Once this has stopped, and it is back to blinking once every 2 seconds. You can exit the descaling mode by pressing and holding the coffee button and lever down at the same time for 3 seconds.
13. This will then return to the solid green light.
14. Wait 10 minutes for the machine to cool down before use.
Many thanks.
@@nespresso I have all this done and when the green light flashes after inserting the capsule the light turns red and yellow in a steady fashion.....I press it as if it was green ( as it should be) and it makes the coffee. I don't like the red and yellow light as it should not be like this....believe me I have followed your instructions correctly.
Hi Anne, thank you for contacting us, we are sorry to hear this. If the descaling light remains, we would suggest completing the process again from start to finish, using just water. This will complete a mock descale, and once completed again the light should go. Many thanks.
I am desperate! I descaled...ran it through several times and the orange light will not go off. I keep refiling it... cannot open to put coffee pod in, cannot reset or end this process. Have tried unplugging too!
Key missing instruction is let it run dry or you will rinse for ever
I completed the video of descaling. Turned it off and tried to run it the next day. The Orange light is coming on and blinking continuously. This is my 3rd. Machine which has failed after descaling? Please change this process and simplify or have descaling button. The instructions are ambiguous and don’t work.
Hello Laurie. We are disappointed to hear that the descaling assistance didn't work. Give us a call at the customer service phone number found on our website, and one of our machine experts would be happy to assist you with troubleshooting services.
I cant stop it from flashing green and ornge. I have beeb through the through the whole procedure. Help!!@
Hi! Please reach us through our Global pages on Instagram, Facebook or Twitter and we will gladly look into this for you.
Too bad I’m colourblind and can’t tell what colour green/red/orange the light is
Very good point to make
If the light is half-half with 2 different colours, it's definitely the descaling warning.
@kurzgesagt you a fan of Nespresso?
I’m stuck on blinking orange after descaling. I followed the video’s instructions exactly. Video says it should start in less than 2 minutes - it had been 20 minutes and the rinse hasn’t started.
We're happy to help. Please call us directly to speak with a machine expert for comprehensive troubleshooting. We are available 24/7 at 800-562-1465.
does the machine remember the settings for the coffes pods? or it reset and I should be re-establishing my coffee size?
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
I think I'm gonna need to put a cheat sheet to do this again in a few mos. 🥵 So, I don't have to keep coming back here to see how it's done.🙄
I have descaled and rinsed. Light is still red/green. Descacled but with only water this time hoping the machine would think it's descaled. Then rinsed. Still half light. I've done this a million times at this point, what gives????
We're disappointed to hear this, Benjamin, and we hope you know that we're always here to help. Please give us a call at 800-562-1465 where we are available 24/7.
So as most of the comments here I was stuck on descaling mode, using the advise from Nespresso and other comments I tried to exit it but all I have now is red light.... I tried many times, did mock descaling, on and off the machine. Its either red n green or just red.
Hello, could you identify your location, so the respective team can assist you?
Thanks
After cleaning the button is red and not green... I don't know what to do because I did it according to the video. Please someone help me with this!
Hello. Please contact us directly, 800.562.1465, and a machine expert will be happy to help assist you with descaling. ☕
Our Vertuo doesn't have a lever on the front. Do you have a different video for that situation?
Hi Phil, yes! You can find instructional videos for descaling all of our machines online here: nespres.so/a/2dbiu6
I’ve had my machine for 8 months, still have not got this light? Should I still go ahead and descale!
Hi Eric, we usually recommend descaling about every three months so it is likely time. If your machine is starting to show signs of a decrease in temperature or pressure that may also indicate it is time to descale.
Avoid like the plague.
Ao if you dont watch it like a hawk and the lights turn off after descaling, what then? Ive rinsed it, but when exiting the mode im stuck in half orqnge half green still. Reading into this it would aeem i need to RE-Descale (only with water) and ya same thing happened; it went idle or ahit down before i had the chance to do it all. So i have to repeat the process yet again and cant walk away?? Its very silly
Can I use the coffee machine Descaler by Impresa?
Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.
Why does every time I turn the machine off and on, does the machine be perpetually on the descaling mode? This is my fifth time descaling and I'm starting to get sick and tired.
Help me Nespresso 😢
We're here to help and recommend calling Nespresso directly, 800.562.1465. In the meantime, try the descaling cycle again. It’s important to fill the water tank completely, and run through the descaling cycle with fresh water. It’s also important to be near your machine at the end of the cycle. Press and hold the button and lever down until the green light either becomes steady GREEN or starts blinking GREEN before becoming steady. If the descaling light is still activating after this process, contact us directly.
Very poor customer support . Then again they don’t know either.
There are sadists working in Nespresso who want to make your life difficult. I just don't know why can't they make this easier!
One thing to note is that you should descale as soon as the red/green light appears. Putting it off for a few days definitely makes the process more difficult and could possibly cause permanent damage to the machine.