I still love it. I wish I could use it more. I make childrens clothing for my Etsy shop and that keeps me busy even though I have embroidered T-Shirts listed on my shop.
I hope you receive better customer service than most of us. Customer service tech support is not great at Ricoma, I am Speaking of experience with Ricoma for the past several months. I hope their machine works better than their customer service techs. Good luck to you.😊
Sorry to hear that, I hope I don't have to go thru the same thing. So far it has been working well. I've definitely been reading people's post and comments within the Facebook group about problems they are having, and some solutions. I plan to upload videos on problems that do happen to arise so that it might be able to help to others. I hope that the customer service problem gets better for you.
I guess customer service is a hit or miss for some people. Ive had spectacular service from them. Any issue that i had they where able to assist and walk me through it. Most of the time when people run to issue, its caused by user error. Make sure you apply for the live online training. They walk you through everything from stitching a garment to hats. And its free. Not sure if everyone is utilizing everything they provide.
So far I haven’t had any issues but whenever I do I hope I have a better experience as well. I will definitely have to look into those other training classes.
Congratulations. I have had my Ricoma 10-needle for 3 years and love it!!!
How do u like it. Is it still running good
I still love it. I wish I could use it more. I make childrens clothing for my Etsy shop and that keeps me busy even though I have embroidered T-Shirts listed on my shop.
I hope you receive better customer service than most of us. Customer service tech support is not great at Ricoma, I am Speaking of experience with Ricoma for the past several months. I hope their machine works better than their customer service techs. Good luck to you.😊
Sorry to hear that, I hope I don't have to go thru the same thing. So far it has been working well. I've definitely been reading people's post and comments within the Facebook group about problems they are having, and some solutions. I plan to upload videos on problems that do happen to arise so that it might be able to help to others. I hope that the customer service problem gets better for you.
I guess customer service is a hit or miss for some people. Ive had spectacular service from them. Any issue that i had they where able to assist and walk me through it. Most of the time when people run to issue, its caused by user error. Make sure you apply for the live online training. They walk you through everything from stitching a garment to hats. And its free. Not sure if everyone is utilizing everything they provide.
So far I haven’t had any issues but whenever I do I hope I have a better experience as well. I will definitely have to look into those other training classes.