We are sorry for the trouble. On your printer screen display, please look and press the ink droplet icon at the right hand side to show the cartridges ink levels.
If you touch it, the printer will not to recognize the ink cartridge. For cleaning it, take a warm damp paper towel or coffee filter and blot the cartridge with the print heads facing down onto the paper towel to remove the dried ink on the print head. Then, taking a DRY paper towel or coffee filter, hold the cartridge down against the paper towel for 2-3 minutes. A dry paper towel will wick the ink out. Do not wipe the print head as this may cause damage. Try reinstalling and print a test page after the machine reboots. Should you need further assistance, you can contact our customer service team directly here: ld.ink/2DM8cOU
Thank you so much!!! I was getting so frustrated and simply had the cartridges on the wrong side (color in the black ink and black in the color ink). So thank you!!!
If you run out of colors, you can definitely print in black and white only. Go to your computer and click “Print” from the file that you wanted to print. Click on “Properties” and then the “Color” tab next. Select the “Print in grayscale” option by clicking on its checkbox. You can now start printing in black and white. We hope this helps.
The ink might simply isn't coming out through the nozzles properly. We just have to loosen the ink inside the cartridge so that it can flow out correctly. You can try these: Get a damp paper towel (use hot water), fold it into squares and sit the cartridge print head (the side with the silver slit where the ink comes out) down onto it. Hold the cartridge down to the damp paper towel for one minute. This will help pull the ink out of the print head, priming it and getting them ready to print. Drag the cartridge across the paper towel a few times so that you see streaks of ink. Install cartridge and try to print a test page.
I can't even lift the scanner in order to get to the ink, it only lifts a little and I meet resistance and can't open it any farther. Any ideas what's wrong?
Raise the ink cartridge access door from the side (either right or left, or can use both hands). You can raise the door until you hear the "click" sound. There's a stopper at the end holding this ink access door.
Hi, thanks for the video! Quick question, I noticed the color cartridge said Instant Ink Ready Setup H and the black one did not. I am not enrolled in the Instant Ink program (that I know of, lol) and both of my current cartridges say Instant Ink Ready Setup H. Will a cartridge bought from a store such as Staples or Walmart be compatible and work with my printer (Envy 7855) or do they have to say Instant Ink Ready on them?
You do not need to be enrolled in instant ink in order to use an instant ink set up cartridge. We were not enrolled when we made this video! The set up cartridges are just the starter cartridges that come with your new printer and you should be able to use any cartridge you would like moving forward. Hope this helps!
Hi! I just got a new printer and was having the exact same problem. Once it has paper set and you open it the ink cartridges will automatically move to the left, giving you space to replace them. Hope this helped!
After I rapped on the cartridge and put it in the printer, it worked. However, when I printed photos they had banding in them. It took me awhile to associate the two events. I then wiped the cartridge and the contacts in the printer (as instructed by hp) and the prints are turning out well now.
We're happy to hear that everything is working well now. Should you have any other questions or concerns, please contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to assist you!
At 0:36, you direct us to touch the ink droplet on the printer display. I can't get to a screen where the droplet appears. Is it different on the 7855? The title suggests your tutorial also applies to the 7855.
Hello, you can find the ink droplet on the 7855 by swiping down the tab at the top of the display screen. This opens up the dashboard, and you'll be able to pull up the ink droplet here to check the cartridge ink levels.
Does the printer need to be off to lift the lid? When I try to lift it with the printer on there’s resistance, and a message that says that the lid needs to be down in order to “continue” (printing I assume, but that’s not what I’m trying to do) Edit: also it says that my black ink levels are fine, but when I print stuff on b&w it doesn’t print “fully”/there are white streaks/lines and stuff, anyone know why? I’ve already cleaned the cartridges and aligned them
Your HP ENVY Photo 7155 All-in-One printer takes HP 64 Ink Cartridge. Please make sure that you're installing the correct ink in their correct slot. Double check the cartridge to see if there is nothing covering the chip or blocking the sensor in the printer itself and make sure all tabs, clips, tapes have been removed. You also try hard reset: Remove ALL cartridges and turn the printer off. Then unplug the machine from the wall. Let it sit empty and unplugged for about 45 seconds. Take a soft, lint-free cloth and gently wipe the gold colored connection area on the cartridge to ensure a clean connection. Plug the machine back in and turn it on. Then, reinstall the cartridges and try printing a test page. We hope this helps.
The setup cartridge that came with the printer kept giving me an error message. After I saw you prime the cartridge by rapping it a bit, I did that and voila! Problem solved. Thanks.
I just bought a new HP ENVY Photo 7855 Printer...When I insert the black cartridge first, it clicks and stays in place. When I insert the color cartridge next, it clicks and stays in place but then the black cartridge pops out. No matter which cartridge I insert first, the other cartridge pops out. If I push them both in until they both click into place, they both pop out a moment later, and the msg on the printer screen says the cartridges appear to be missing - but they're not missing. And yes, I made sure the plastic tape was removed from the contact areas. Such a little thing, but really annoying. Any suggestions? Thanks.
Thank you for your comment. Kindly check for any damages on the clip of the cartridges, it should stay locked in the printer. Are you installing an original cartridges or remanufactured? You can reach us via email, live chat or at 888-3212552 and we'll be happy to assist you.
Thanks ever so much for responding... honestly, the company didn't say how HARD to press when inserting the cartridges! Problem solved! Now I need help with another issue. When I had my old HP printer 5520, installing it automatically set up a Shortcut Icon on my computer screen. This one, my HP 7855 didn't. I know I can work from the printer's window, but I'd like to have a shortcut icon on both my computer screen AND my Task Bar. Any thoughts? Thanks again.
Hi Thomas, glad that you were able to install those cartridges. If you are working on Windows 10, go to your Control Panel, then open up Devices and Printers. Here you should see a picture of the HP Envy Photo 7855. If you right click that image, a menu will appear that will let you create a shortcut. Once the shortcut is created on your desktop, right click the desktop image to pin the printer to the taskbar. Hope this helps!
For HP ENVY Photo 7155 All-in-One printer, the compatible ink cartridge is an HP 64XL ink cartridge. If you want to order, we do carry set of 5 - HP 64XL Remanufactured Ink Cartridges - 3 Black & 2 Color that is listed for $113.95. Here is the link for your reference: www.ldproducts.com/HP/Remanufactured/Ink-Cartridge/HY-Bundle/N9J92AN/102342-Product.html
Your printer takes HP 64 and 64XL Black and Tri color ink cartridges. For your reference, here's the link for the list of ink cartridges compatible with that unit www.ldproducts.com/HP/Ink-Cartridge/ENVY/7800/11885-Printer.html
Please know that the page yield of ink cartridges is the quoted number of printed pages you can expect from one cartridge, as provided by your printer's manufacturer. The yield is an approximation based on 5%-page coverage or prints in which 5% of the page is covered with ink. Meaning, that if you were to only print on 5% of the page, you will receive the full-page yield. If you are printing half to full pages or full-color printer, you can expect the number to decrease by at least half. We hope this information helps.
I have the HP 7855 and mine is printing horizontal white lines on my photos. I cleaned the cartridges but it still prints the same white lines. Any advice?
If you have an HP ENVY Photo 7855 All-in-One printer, you may try paper towel method. Get a damp paper towel (use hot water), fold it into squares and sit the cartridge print head (the side with the silver slit where the ink comes out) down onto it. Then, hold the cartridge down to the damp paper towel for one minute. This will help pull the ink out of the print head, priming it and getting them ready to print. After that, drag the cartridge across the paper towel a few times so that you see streaks of ink. Last, install cartridge and try printing a test page. This method should resolve the issue right away and get the cartridge printing correctly for you. We hope this helps.
The gold contact points on end of the cartridge are what the cartridge uses to communicate with the printer so if you were to remove that, the cartridge will not be accepted by the printer.
I missed placed the ink that came with this printer my husband said if I don’t have the starter ink the printer won’t work not even if I buy new ink, what can I do?
There are some printers that do require that you install the starter cartridge first to set up the printer, but we are not certain if that is the case with this model. I would suggest contacting HP to confirm, you might be fine with just a new set of ink, but it depends on how the printer is configured.
i just bought my printer, a hp envy photo 7858. It is only allowing me to use the intial cartridge that came with the printer. If i attempt to put in another cartridge, it'll say "use setup cartridge that came with your printer". I went through the whole setup process and it still telling me to use only that cartridge.. What do i do?
I am sorry you are getting the set up cartridge message on your printer! Try downloading and reinstalling your printer driver: support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/16493624. HP has a lengthy document on that specific error, which you can read here: h30434.www3.hp.com/t5/Inkjet-Printing/Brand-New-Envy-Photo-7855-Do-not-use-SETUP-cartridges/td-p/6354814. It looks to be a pretty common concern with this printer model. If you are still having trouble, check to see if the printer is still under warranty as it could be defective.
Can you help me please??? I'm getting the same message on my HP Envy 5055 when changing the cartridges. What do I do to fix mine please? Sorry, computer illiterate here...but I can follow directions pretty well....lol
Hi Rita, there may be a recognition issue with that color cartridge. You can try cleaning the gold contact points (dots) on the side of the cartridge with a lint-free cloth and reinstalling. Sometimes dust or finger print oil can get on those contact points and cause a faulty reading on the machine. Hope this helps!!
Question please......i've changed both the color and the black cartidges on my HP Envy 5055 and I keep getting a message on the screen of the printer that says to use the "set up" cartridges that came with the printer.....?????? I didn't get any SET UP cartridges with this printer.....can someone help please
We're so sorry if you are getting the set up cartridge message on your printer! Try downloading and reinstalling your printer driver: support.hp.com/us-en/document/c05530568?jumpid=reg_r1002_phen_c-001_title_r0002. It looks to be a pretty common concern with this printer model. If you are still having trouble, check to see if the printer is still under warranty as it could be defective.
Hi Anayeli, We're sorry to hear about the issue you're having with the color cartridge. Given what you’ve described, it sounds like the ink simply isn't coming out through the nozzles properly. We just have to loosen the ink inside the cartridge. First, please get a damp paper towel (use hot water), fold it into squares and sit the cartridge print head (the side with the silver slit where the ink comes out) down onto it. Hold the cartridge down to the damp paper towel for one minute. This will help pull the ink out of the print head, priming it and getting them ready to print. Next, drag the cartridge across the paper towel a few times so that you see streaks of ink. Lastly, install the cartridge and try to print a test page. If issue still persists, you may also contact us through email, chat or call us at 888-321-2552 for immediate assistance, we will certainly be here to help and hope we can make it right with you!
@@Ldproducts It could be that if he is using the mini-cartridges that came with the printer in the original box, they're not good. I had trouble with my HP Photo Envy 7155 until I replaced them with the normal 64 cartridges off the shelf. I came here to make sure I was installing them right and your video was helpful.
Question I have the same printer and I bought the ink 25. Would this work the same as ink24? Because I’m having problems with the printer and it’s saying “remove and reinstall the indicated cartridge, making sure it’s correctly installed “. Do I have to use the same ink?
Hi Malina, the printer we feature in this video uses the HP 64 ink cartridges and it only works with this cartridge series. It is not interchangeable with any other cartridge number. If you try installing a different cartridge you will get an error because the printer isn't able to accept that part number.
@@lachelle6626 The installation process is similar with an HP 65 but the HP 64 cartridge we feature in this video and the HP 65 cartridge work in different printers and the cartridges are not interchangeable. Which printer do you own?
@@lachelle6626 Thanks Aundrea! The ENVY 7855 only works with HP 64 series cartridges. Unfortunately the 65 will not work in that printer. The 65 cartridge looks the same as the 64 but it has a different chip so your printer will not recognize it if you try to install it.
We're so sorry if you are having trouble finding a product online! We want to offer assistance to check it out for you, please contact us through email, livechat or call us at 888-321-2552 for further assistance, we're happy to help!
TY for the help. sorry....Side rant- Hey HP, it just hit me that over the years your ink tanks have gotten so tiny that it disgusts me. And we all know damn well why. I will never own one of these again. I will avoid your brand and flame you every chance I get. I will support every effort to counter your greed. Phew, glad I got that off my chest. Thanks for the vid LD Products, it was good.
Hi, if dust or finger print oil gets on the gold contact points, it can sometimes cause a faulty reading in the printer. To fix this, remove the cartridges from the printer and wipe down the gold contact points (dots) with a lint-free cloth. Then, reinstall the cartridges in the printer and try printing again. Hope this helps!
LD Products sorry not the first time I install ink into my printer !! I didn’t not touch the contacts 3 try on the ink new one each time brand new printer less then 2 month old from Costco !! I returned the printer and got a new one with. New ink that work great
We truly apologize that we do not currently have these cartridges in stock. You may add your email address to the notification list to receive an email once the items become available.
I bought brand new hp cartridges a few months ago, and now I need to print and it won't print. I guess they are STOPPED UP. I CANNOT STAND EQUIPMENT that won't work. I have NEVER TOLERATED that with equipment, not with Farm Equipment, Long Haul TRUCKS, Welding Equipment and so on. But COMPUTERS and the PEOPLE that "work" on them NEVER ARE RELIABLE. These peopel are NOT LICENSED, so there is no AGENCY to compalin to. I am a REAL ESTATE BROKER. If I don't do what I am supposed to do the STATE will take away my licenses. With Computehr people all they have to do is learn to say "GIGABYTE" or "RAM" or a few other words of JARGON and they hit the road charging people. That needs to END.
We're sorry if you got confused. Should you need further assistance on replacing your ink cartridges, feel free to contact us through email, livechat or call us at 888-321-2552 for immediate assistance.
We're sorry to hear for any inconvenience. We will be happy to help to make this right. Please contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to assist you!
We're very sorry if the video is too fast, we will take note of it and apply it on our next video. Should you need further assistance on replacing your ink cartridges, feel free to contact us through email, livechat or call us at 888-321-2552 for immediate assistance.
That's fine, please refer to this link for the list of ink cartridges compatible with your printer www.ldproducts.com/HP/Ink-Cartridge/ENVY/7800/11885-Printer.html
I feel like an idiot now, but thank you. This was very helpful.
We appreciate you letting us know that this video could help!
Thank you. I'll look at your video again when I have to put in new cartridges.😎
Glad to help.
I cannot find the interface page that I can display my ink levels. Can you be more specific on how to get there? Thanks!!
We are sorry for the trouble. On your printer screen display, please look and press the ink droplet icon at the right hand side to show the cartridges ink levels.
My mom asked me to change the ink in the printer so I used this video thanks man
You're welcome, glad our video helped!
I can build a pc from scratch but the moment im asked to change an ink catridge my brain exploded. thanks for the help
You're welcome, glad this video helped!
Thank you so much. I was going crazy trying to figure out how to change the cartridges and then I came upon your video. Problem solved.
Glad this helped
What if I touched that gold part u said not 2 and it wont read them? How can I clean that gold part?
If you touch it, the printer will not to recognize the ink cartridge. For cleaning it, take a warm damp paper towel or coffee filter and blot the cartridge with the print heads facing down onto the paper towel to remove the dried ink on the print head. Then, taking a DRY paper towel or coffee filter, hold the cartridge down against the paper towel for 2-3 minutes. A dry paper towel will wick the ink out. Do not wipe the print head as this may cause damage. Try reinstalling and print a test page after the machine reboots. Should you need further assistance, you can contact our customer service team directly here: ld.ink/2DM8cOU
Thank you so much!!! I was getting so frustrated and simply had the cartridges on the wrong side (color in the black ink and black in the color ink). So thank you!!!
That's wonderful to hear, thank you for taking the time to leave us a feedback, we're happy to know that this helps you.
Do we have to add new cartridges everytime
If you run out of colors, you can definitely print in black and white only. Go to your computer and click “Print” from the file that you wanted to print. Click on “Properties” and then the “Color” tab next. Select the “Print in grayscale” option by clicking on its checkbox. You can now start printing in black and white. We hope this helps.
Help! I bought two new inks from Best Buy for my hp envy 7855 printer but it’s printing all yellow! Any advice? Thank you!!
The ink might simply isn't coming out through the nozzles properly. We just have to loosen the ink inside the cartridge so that it can flow out correctly. You can try these: Get a damp paper towel (use hot water), fold it into squares and sit the cartridge print head (the side with the silver slit where the ink comes out) down onto it. Hold the cartridge down to the damp paper towel for one minute. This will help pull the ink out of the print head, priming it and getting them ready to print. Drag the cartridge across the paper towel a few times so that you see streaks of ink. Install cartridge and try to print a test page.
I can't even lift the scanner in order to get to the ink, it only lifts a little and I meet resistance and can't open it any farther. Any ideas what's wrong?
Raise the ink cartridge access door from the side (either right or left, or can use both hands). You can raise the door until you hear the "click" sound. There's a stopper at the end holding this ink access door.
Hi, thanks for the video!
Quick question, I noticed the color cartridge said Instant Ink Ready Setup H and the black one did not. I am not enrolled in the Instant Ink program (that I know of, lol) and both of my current cartridges say Instant Ink Ready Setup H.
Will a cartridge bought from a store such as Staples or Walmart be compatible and work with my printer (Envy 7855) or do they have to say Instant Ink Ready on them?
You do not need to be enrolled in instant ink in order to use an instant ink set up cartridge. We were not enrolled when we made this video! The set up cartridges are just the starter cartridges that come with your new printer and you should be able to use any cartridge you would like moving forward. Hope this helps!
Seems like there is resistance opening the lid to the printer when trying to replace the ink. Is this normal? I don't want to force it up.
Hi! I just got a new printer and was having the exact same problem. Once it has paper set and you open it the ink cartridges will automatically move to the left, giving you space to replace them. Hope this helped!
@@jocelinegodinez7126 what do you mean by " once it has paper set"?
After I rapped on the cartridge and put it in the printer, it worked. However, when I printed photos they had banding in them. It took me awhile to associate the two events. I then wiped the cartridge and the contacts in the printer (as instructed by hp) and the prints are turning out well now.
We're happy to hear that everything is working well now. Should you have any other questions or concerns, please contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to assist you!
Thanks for the help, I always come back to this video
You're welcome, we're glad this video helped!
At 0:36, you direct us to touch the ink droplet on the printer display. I can't get to a screen where the droplet appears. Is it different on the 7855? The title suggests your tutorial also applies to the 7855.
Hello, you can find the ink droplet on the 7855 by swiping down the tab at the top of the display screen. This opens up the dashboard, and you'll be able to pull up the ink droplet here to check the cartridge ink levels.
Does the printer need to be off to lift the lid? When I try to lift it with the printer on there’s resistance, and a message that says that the lid needs to be down in order to “continue” (printing I assume, but that’s not what I’m trying to do)
Edit: also it says that my black ink levels are fine, but when I print stuff on b&w it doesn’t print “fully”/there are white streaks/lines and stuff, anyone know why? I’ve already cleaned the cartridges and aligned them
i have installed the correct and oem cartidge (tri color) printer states that its not compatible. how can i fix that?
Hi Maaz, normally, hard reset will helped. We'd suggest to please check the compatibility of the ink cartridges to your printer. We hope this helps.
Thank you! This video is very helpful! You should make videos like this! Thanks! -Bubbles Carpet Cleaning
Thank you, we appreciate you letting us know that this video helped you!
My Envy 7155 says cartridge problem when I install a new cartridge. When I put the old one back in, there is not problem.
Your HP ENVY Photo 7155 All-in-One printer takes HP 64 Ink Cartridge. Please make sure that you're installing the correct ink in their correct slot. Double check the cartridge to see if there is nothing covering the chip or blocking the sensor in the printer itself and make sure all tabs, clips, tapes have been removed. You also try hard reset: Remove ALL cartridges and turn the printer off. Then unplug the machine from the wall. Let it sit empty and unplugged for about 45 seconds. Take a soft, lint-free cloth and gently wipe the gold colored connection area on the cartridge to ensure a clean connection. Plug the machine back in and turn it on. Then, reinstall the cartridges and try printing a test page. We hope this helps.
@@Ldproducts I've done all of that except removing all cartridges and turning it off. I'll try it out
The setup cartridge that came with the printer kept giving me an error message. After I saw you prime the cartridge by rapping it a bit, I did that and voila! Problem solved. Thanks.
Great! We're glad that this video could help.
How do you prime the cartridge
I just bought a new HP ENVY Photo 7855 Printer...When I insert the black cartridge first, it clicks and stays in place. When I insert the color cartridge next, it clicks and stays in place but then the black cartridge pops out. No matter which cartridge I insert first, the other cartridge pops out. If I push them both in until they both click into place, they both pop out a moment later, and the msg on the printer screen says the cartridges appear to be missing - but they're not missing. And yes, I made sure the plastic tape was removed from the contact areas. Such a little thing, but really annoying. Any suggestions? Thanks.
Thank you for your comment. Kindly check for any damages on the clip of the cartridges, it should stay locked in the printer. Are you installing an original cartridges or remanufactured? You can reach us via email, live chat or at 888-3212552 and we'll be happy to assist you.
Thanks ever so much for responding... honestly, the company didn't say how HARD to press when inserting the cartridges! Problem solved! Now I need help with another issue. When I had my old HP printer 5520, installing it automatically set up a Shortcut Icon on my computer screen. This one, my HP 7855 didn't. I know I can work from the printer's window, but I'd like to have a shortcut icon on both my computer screen AND my Task Bar. Any thoughts? Thanks again.
Hi Thomas, glad that you were able to install those cartridges. If you are working on Windows 10, go to your Control Panel, then open up Devices and Printers. Here you should see a picture of the HP Envy Photo 7855. If you right click that image, a menu will appear that will let you create a shortcut. Once the shortcut is created on your desktop, right click the desktop image to pin the printer to the taskbar. Hope this helps!
Your idea for the Desktop shortcut worked. The one for the Task Bar didn't, but that's okay as long as I have the Desktop Shortcut... thanks again!
You're welcome. We're happy to help!
What ink should I get for an hp envy photo printer 7155? Thanks
For HP ENVY Photo 7155 All-in-One printer, the compatible ink cartridge is an HP 64XL ink cartridge. If you want to order, we do carry set of 5 - HP 64XL Remanufactured Ink Cartridges - 3 Black & 2 Color that is listed for $113.95. Here is the link for your reference: www.ldproducts.com/HP/Remanufactured/Ink-Cartridge/HY-Bundle/N9J92AN/102342-Product.html
What ink cartage should I get for my HP Envy 7800 printer. Thank You
Your printer takes HP 64 and 64XL Black and Tri color ink cartridges. For your reference, here's the link for the list of ink cartridges compatible with that unit www.ldproducts.com/HP/Ink-Cartridge/ENVY/7800/11885-Printer.html
Ink finished quick ! Is that normal ?
Please know that the page yield of ink cartridges is the quoted number of printed pages you can expect from one cartridge, as provided by your printer's manufacturer. The yield is an approximation based on 5%-page coverage or prints in which 5% of the page is covered with ink. Meaning, that if you were to only print on 5% of the page, you will receive the full-page yield. If you are printing half to full pages or full-color printer, you can expect the number to decrease by at least half. We hope this information helps.
I have the HP 7855 and mine is printing horizontal white lines on my photos. I cleaned the cartridges but it still prints the same white lines. Any advice?
If you have an HP ENVY Photo 7855 All-in-One printer, you may try paper towel method. Get a damp paper towel (use hot water), fold it into squares and sit the cartridge print head (the side with the silver slit where the ink comes out) down onto it. Then, hold the cartridge down to the damp paper towel for one minute. This will help pull the ink out of the print head, priming it and getting them ready to print. After that, drag the cartridge across the paper towel a few times so that you see streaks of ink. Last, install cartridge and try printing a test page. This method should resolve the issue right away and get the cartridge printing correctly for you. We hope this helps.
@@Ldproducts Thank you so much for your quick reply. I will try it right now 😊.
@@brendab4761 You're welcome!
Totally hypothetical, but what if I removed that gold sticker from the cartridge?
The gold contact points on end of the cartridge are what the cartridge uses to communicate with the printer so if you were to remove that, the cartridge will not be accepted by the printer.
I missed placed the ink that came with this printer my husband said if I don’t have the starter ink the printer won’t work not even if I buy new ink, what can I do?
There are some printers that do require that you install the starter cartridge first to set up the printer, but we are not certain if that is the case with this model. I would suggest contacting HP to confirm, you might be fine with just a new set of ink, but it depends on how the printer is configured.
i just bought my printer, a hp envy photo 7858. It is only allowing me to use the intial cartridge that came with the printer. If i attempt to put in another cartridge, it'll say "use setup cartridge that came with your printer". I went through the whole setup process and it still telling me to use only that cartridge.. What do i do?
I am sorry you are getting the set up cartridge message on your printer! Try downloading and reinstalling your printer driver: support.hp.com/us-en/drivers/selfservice/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/16493624. HP has a lengthy document on that specific error, which you can read here: h30434.www3.hp.com/t5/Inkjet-Printing/Brand-New-Envy-Photo-7855-Do-not-use-SETUP-cartridges/td-p/6354814. It looks to be a pretty common concern with this printer model. If you are still having trouble, check to see if the printer is still under warranty as it could be defective.
Can you help me please??? I'm getting the same message on my HP Envy 5055 when changing the cartridges. What do I do to fix mine please? Sorry, computer illiterate here...but I can follow directions pretty well....lol
😊 thank you! I can now print my illustrations
You are welcome, we're happy that this video helped!
SCOURGE
I installed the color and black cartridge and it is sayingto remove the color one and reenstall did this 4 times and no color?
Hi Rita, there may be a recognition issue with that color cartridge. You can try cleaning the gold contact points (dots) on the side of the cartridge with a lint-free cloth and reinstalling. Sometimes dust or finger print oil can get on those contact points and cause a faulty reading on the machine. Hope this helps!!
Thank you so much. This was very helpful
You're welcome, we're glad to hear that this video was helpful.
hi i am unable to open the top of my printer ? does printer need to be turn off ...
Hi Anna, which Envy printer do you have?
Question please......i've changed both the color and the black cartidges on my HP Envy 5055 and I keep getting a message on the screen of the printer that says to use the "set up" cartridges that came with the printer.....?????? I didn't get any SET UP cartridges with this printer.....can someone help please
We're so sorry if you are getting the set up cartridge message on your printer! Try downloading and reinstalling your printer driver: support.hp.com/us-en/document/c05530568?jumpid=reg_r1002_phen_c-001_title_r0002. It looks to be a pretty common concern with this printer model. If you are still having trouble, check to see if the printer is still under warranty as it could be defective.
@@Ldproducts I DIDN'T GET A SET UP CARTRIDGE ,I REINSTALLED THE PRINT DRIVER AND IT STILL DOESN'T WORK.THIS PRINTER IS A PIECE OF SHIT
Very helpful.Thank you!
Hi, I installed new ink into my hp envy photo 7155 but it’s printing all in red? What do I do?
Hi Anayeli, We're sorry to hear about the issue you're having with the color cartridge. Given what you’ve described, it sounds like the ink simply isn't coming out through the nozzles properly. We just have to loosen the ink inside the cartridge. First, please get a damp paper towel (use hot water), fold it into squares and sit the cartridge print head (the side with the silver slit where the ink comes out) down onto it. Hold the cartridge down to the damp paper towel for one minute. This will help pull the ink out of the print head, priming it and getting them ready to print. Next, drag the cartridge across the paper towel a few times so that you see streaks of ink. Lastly, install the cartridge and try to print a test page. If issue still persists, you may also contact us through email, chat or call us at 888-321-2552 for immediate assistance, we will certainly be here to help and hope we can make it right with you!
@@Ldproducts It could be that if he is using the mini-cartridges that came with the printer in the original box, they're not good. I had trouble with my HP Photo Envy 7155 until I replaced them with the normal 64 cartridges off the shelf. I came here to make sure I was installing them right and your video was helpful.
Hi Lawrence, We're happy that this video was helpful in installing new cartridges in your printer.
Question I have the same printer and I bought the ink 25. Would this work the same as ink24? Because I’m having problems with the printer and it’s saying “remove and reinstall the indicated cartridge, making sure it’s correctly installed “. Do I have to use the same ink?
Hi Malina, the printer we feature in this video uses the HP 64 ink cartridges and it only works with this cartridge series. It is not interchangeable with any other cartridge number. If you try installing a different cartridge you will get an error because the printer isn't able to accept that part number.
Will this printer accept the XL cartridges do you know?
Yes, the 64XL cartridge will work in this printer. It is the exact same size as the standard yield 64, but it is filled with more ink.
@@Ldproducts so I have a 65 xl will that work also
@@lachelle6626 The installation process is similar with an HP 65 but the HP 64 cartridge we feature in this video and the HP 65 cartridge work in different printers and the cartridges are not interchangeable. Which printer do you own?
@@Ldproducts i have an hp envy photo 7855
@@lachelle6626 Thanks Aundrea! The ENVY 7855 only works with HP 64 series cartridges. Unfortunately the 65 will not work in that printer. The 65 cartridge looks the same as the 64 but it has a different chip so your printer will not recognize it if you try to install it.
Very helpful! You da man 👍🏾
You're welcome, glad this video helped!
My cover door does not open. It opens for like 2inches then seems stuck 🤷🏻♂️
May we know your printer model number?
@@Ldproducts I got it open. It was stuck. It seems stiff at the joints.
Very helpful thank you Eric
Very welcome
where is the power button on the hp envy 6032?
The power button is located at back of the printer.
im trying to order my instant ink online im using a 6234 model on the website its not listed can anyone help
We're so sorry if you are having trouble finding a product online! We want to offer assistance to check it out for you, please contact us through email, livechat or call us at 888-321-2552 for further assistance, we're happy to help!
Thank you very easy.. after viewing your video!
Glad our video could help!
TY for the help. sorry....Side rant- Hey HP, it just hit me that over the years your ink tanks have gotten so tiny that it disgusts me. And we all know damn well why. I will never own one of these again. I will avoid your brand and flame you every chance I get. I will support every effort to counter your greed. Phew, glad I got that off my chest. Thanks for the vid LD Products, it was good.
You are welcome, we're happy that this video helped!
Thanks so much.
You're welcome, we're happy to help.
Mine won’t take the new ink says can’t read !!!
Hi, if dust or finger print oil gets on the gold contact points, it can sometimes cause a faulty reading in the printer. To fix this, remove the cartridges from the printer and wipe down the gold contact points (dots) with a lint-free cloth. Then, reinstall the cartridges in the printer and try printing again. Hope this helps!
LD Products sorry not the first time I install ink into my printer !! I didn’t not touch the contacts 3 try on the ink new one each time brand new printer less then 2 month old from Costco !! I returned the printer and got a new one with. New ink that work great
Sorry you had trouble with this printer, but we're happy you got a new one that is working for you!! Let us know if you need anything else.
Thank you .really good
You are welcome, we're happy that this video helped!
Thank you 🙏
You’re welcome 😊
Very useful manual. Thank you for sharing.
You are welcome, we're happy that this video helped!
These HP 64 cartridges is always backordered for some reason.
We truly apologize that we do not currently have these cartridges in stock. You may add your email address to the notification list to receive an email once the items become available.
yeah why didn't you show a close up I saw your hand nice
Ooops! Sorry if you can't see it properly. Should you need further assistance, please don't hesitate to contact us ld.ink/2DM8cOU
A inpresora da minha mãe tem esse tipo de tinta
Mine won’t center
Try doing a hard reset on the printer: Power it down and unplug it from the wall for about a minute. Then power it back up and turn it back on.
Somebody tell ol'Eric here to talk to the audience & not the bottom of the trashcan!
We apologize for any inconvenience, we will take note of this on our next video.
Thank U I’ll do that
You're welcome. We're glad that this video could help!
Thanks a lot 🌹 💐
You are welcome, we're happy that this video helped!
Is this guy talking into a Mike or in a submarine
We appreciate your feedback
I bought brand new hp cartridges a few months ago, and now I need to print and it won't print. I guess they are STOPPED UP. I CANNOT STAND EQUIPMENT that won't work. I have NEVER TOLERATED that with equipment, not with Farm Equipment, Long Haul TRUCKS, Welding Equipment and so on. But COMPUTERS and the PEOPLE that "work" on them NEVER ARE RELIABLE. These peopel are NOT LICENSED, so there is no AGENCY to compalin to. I am a REAL ESTATE BROKER. If I don't do what I am supposed to do the STATE will take away my licenses. With Computehr people all they have to do is learn to say "GIGABYTE" or "RAM" or a few other words of JARGON and they hit the road charging people. That needs to END.
thank you very confusing thanks for help
We're sorry if you got confused. Should you need further assistance on replacing your ink cartridges, feel free to contact us through email, livechat or call us at 888-321-2552 for immediate assistance.
the first thing you want to do is check ----------??? on your display
We appreciate your feedback, please provide more information
Come ooooon!!!!!!!!!! Hate it!!!!!
We're sorry to hear for any inconvenience. We will be happy to help to make this right. Please contact us through email, livechat or call us at 888-321-2552 for immediate assistance, we will certainly be here to assist you!
You are going too fast and not showing what you are doing, how to hold the cartridge, will look for another source!
We're very sorry if the video is too fast, we will take note of it and apply it on our next video. Should you need further assistance on replacing your ink cartridges, feel free to contact us through email, livechat or call us at 888-321-2552 for immediate assistance.
Cartridge sorry
That's fine, please refer to this link for the list of ink cartridges compatible with your printer www.ldproducts.com/HP/Ink-Cartridge/ENVY/7800/11885-Printer.html
Just get to the point bro, wow