I have one and it came without the handle. I contacted the Ebay Seller and he sent a Handle Overnight to me, I had it the next day to go hunting the following day. I didn't even think to contact Hawk Customer service. I'm sure he just pulled it from another box he had in inventory.
I purchased this cart last year. I was missing a few small parts. Had some male shot parts laying around and it’s been working fine. Never even tried to use their customer service. So the cart is absolutely amazing. Pulled the cart with a 170lb buck about half a mile through hills, ditches, over logs(bout 20 of them) and this thing never missed a beat. Rolled easy. Never tipped. The only thing you need to know is loading it up it rolls so easy it’s crazy trying to slide the deer into it. Don’t forget rope to lash the deer down cause it will slide around and even right out of the cart. I am glad I got it and will never use a 2 wheeled cart again as long as I have this available.
Good review. Too bad that the customer service sucks. I have a Hawk tree climber, the Hawk warbird LT, and I absolutely love it. I did buy it second hand for a great price so I’ve never had to deal with customer service. I had been eyeing this cart but after hearing your story i am now starting to re think it.
I got burned last season when I pre ordered their updated Helium climbing sticks. Shipped like two weeks later than other online vendors that were selling them for around $60 cheaper. They arrived with broken parts. They did replace the parts but it took two phone calls to get enough replacements. Last Hawk product I buy.
That’s crazy man. I feel your pain. Hawke is now selling saddles to saddle hunters. That’s a no go for me. I’m not an expert saddle hunter but if you have a bad seam or a linemen’s loop not sewn correctly. You may not live to contact customer service. If you can’t put the parts in a box to ship. I’ve gotta question the quality control.
Great review. Hawk used to be a privately owned Michigan based company where you could show up to their HQ in Frankenmuth and be taken care of. Unfortunately, they sold out to GSM Outdoors based out of Texas. GSM owns about 30+ different brands including Muddy, Hawk, Big Game, Birchwood Casey, Walker's, Stealth Cam, HME, and many more commonly found items on big box retailer shelves. I'll probably buy this cart because it works and I can deal with the little issues you did as well. But hopefully this helps inform potential consumers so they can at least make an educated choice.
I receive mine today. I purchased it off of Ebay for $129.99 before tax. Free freight. The unit went together fine and everything works great. I did not come with any clips to lock the back in like you added to yours, but they didn't show these in the parts list either. I can see that being an extra if you feel you need to lock that in but I put my daughter in it and pushed and pulled her around, and it never tried to flip up on me. Thanks for your review. I'm happy with mine so far. Unfortunately, deer season is coming to an end and I have already tagged out on bucks, so my motivation to go get a doe is very low. Hopefully, I'll get to put mine to use next season.
I had a bad experience with Hawk too. I bought a tree stand and once I opened the box it had no seat pad in the box. I emailed them and they never responded and I just bought a lone wolf pad on the stand. But yeah they don’t help anyone from what I understand
Hell I have a cart very similar to that cart but with two hard wheels all I need is some square tubing and four tires and some bolts an WAM BAM thank you MAM
Makes me disappointed. I really like Hawk Stands. They have been working on hunting blinds for the last few years. I’ll see a blind of theirs I really like from ata show coverage, go to their website, says “preorder only”. A while goes by, look for reviews. No one buys them or at least reviews them and there isn’t any offer for preorders and they are off the website. Next year, a slightly different blind/design, preorder only. I really like their according style hard body transportable blind idea, I tear up hub blinds too often. But I’m nervous of ordering a blind and it never showing up
I think it's easier to go across logs if you go diagonally. Once one wheel is over everything else follows easier. A couple of tie downs to hold cargo in place is probably a good idea.
Your not the first one that has talked bad about the customer service. It’s a shame cause I wanna try this cart out. Have you heard of Viking solutions tilt and go? I need a cart bad but can’t make up my mind.
Same! This one looks perfect, the video of the guy in the Canadian Rockies going over rocks and logs up in the mountains makes me want to get this thing, though, I am little hesitant hearing about missing parts and shitty customer service. But I still might get one of these.
@@foxmulder7616 I assembled mine today and didn't have any missing parts. All of the hardware was in a heavy plastic bag and inside a box. The box it comes in is weak. It had a couple of holes from rough handling I assume. Once it's all together it's a really nice cart. The instructions are pretty bad. The exploded diagrams don't show enough detail.
Customer Service? What a joke. Broke a wheel on mine. Phone calls, E-mails, at least two dealers in town and no response or help. Why would I or anyone else buy a product from a company like this? Hillman in Great Falls, Montana
Customer service (Or lack there of) can really kill a company. I am dealing with the same kind of thing with a security camera issue. Emailed several times over the last 1.5/2 months with no response. Tried their online chat, never have enough time to wait my turn. (Always over 15 people in line ahead of me). Then they want to know how my experience was! S.m.h.
Joe Parker I ended up purchasing a mountain bike for extended range hunting trips. I’m going to purchase a trailer for it and use it as a game cart instead. Even if I end up pushing the bike pulling the trailer with a deer it will still be more convenient than just a handcart and I can still use it for recreational/camping trips with the gf. Makes better sense
That's why I don't like buying "some assembly required" from Amazon or Ebay. Buy it from a local retailer who will back up the product. If it is Chinese junk then call it out for cheap import crap.
Ran into the same thing with BIG GAME treestand. Bought a $200 treestand and had no hardware. Contacted them and got nowhere. Will never buy anything else from this company.
Hawk is now owned by GSM OUTDOORS. They also own Stealth Cam, Hunter Specialties, Walkers, Cyclops, Muddy, Crossfire, Scent-A-Way, Big Game, Boss Buck, Birchwood Casey, Scent Slammer, SME, Wayne Carlton's Calls, Viking Solutions, Buckbomb, Tekmat, American Hunter, NAP, Ammo Pal, Bullseye, Johnny Stewart, Coyote Light, HME, Skull, Western Rivers, G-Outdoors, Down & Out Blinds. All these companies were bought by a large sporting good company due to their valued names. Then the products are outsoursed to china and the quality goes down and the customer service is downgraded and the name is exploited. But the common hunter doesn't know that and still thinks that they are getting a high quality product from a independant company. There are several other large sporting good companies who have bought out and own other smaller companies. I tend to stay away from these companies and buy my hunting products from smaller independant companies.
GSM OUTDOORS Stealth Cam Hunter Specialties Walkers Cyclops Muddy Crossfire Hawk Scent-A-Way Big Game Boss Buck Birchwood Casey Scent Slammer SME Wayne Carlton's Calls Viking Solutions Buckbomb Tekmat American Hunter NAP Ammo Pal Bullseye Johnny Stewart Coyote Light HME Skull Western Rivers G-Outdoors Down & Out Blinds
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Thanks so much for sharing. Customer service is everything. If they don't stand by their product they can keep it. Hawk, Big Game, Muddy. Got it.
I have one and it came without the handle. I contacted the Ebay Seller and he sent a Handle Overnight to me, I had it the next day to go hunting the following day. I didn't even think to contact Hawk Customer service. I'm sure he just pulled it from another box he had in inventory.
I purchased this cart last year. I was missing a few small parts. Had some male shot parts laying around and it’s been working fine. Never even tried to use their customer service. So the cart is absolutely amazing. Pulled the cart with a 170lb buck about half a mile through hills, ditches, over logs(bout 20 of them) and this thing never missed a beat. Rolled easy. Never tipped. The only thing you need to know is loading it up it rolls so easy it’s crazy trying to slide the deer into it. Don’t forget rope to lash the deer down cause it will slide around and even right out of the cart. I am glad I got it and will never use a 2 wheeled cart again as long as I have this available.
I've used mine to haul out 2 deer so far and I agree. Its amazing how easy it is with this cart.
An honest reviewer...not many left out there. Thanks! I've also run into that - companies not keeping repair parts - not a good business model.
Can you please tell us what pins you bought.
Got one in spite of this review. Didn't have any problems. Had to buy a couple pins that was it. It works great.
Good review. Too bad that the customer service sucks. I have a Hawk tree climber, the Hawk warbird LT, and I absolutely love it. I did buy it second hand for a great price so I’ve never had to deal with customer service. I had been eyeing this cart but after hearing your story i am now starting to re think it.
Was looking to get one of these. After hearing about quality control issues and them not sending out replacement parts, I think I'll pass. Thanks.
I got burned last season when I pre ordered their updated Helium climbing sticks. Shipped like two weeks later than other online vendors that were selling them for around $60 cheaper. They arrived with broken parts. They did replace the parts but it took two phone calls to get enough replacements. Last Hawk product I buy.
That’s crazy man. I feel your pain. Hawke is now selling saddles to saddle hunters. That’s a no go for me. I’m not an expert saddle hunter but if you have a bad seam or a linemen’s loop not sewn correctly. You may not live to contact customer service. If you can’t put the parts in a box to ship. I’ve gotta question the quality control.
Great review. Hawk used to be a privately owned Michigan based company where you could show up to their HQ in Frankenmuth and be taken care of. Unfortunately, they sold out to GSM Outdoors based out of Texas. GSM owns about 30+ different brands including Muddy, Hawk, Big Game, Birchwood Casey, Walker's, Stealth Cam, HME, and many more commonly found items on big box retailer shelves. I'll probably buy this cart because it works and I can deal with the little issues you did as well. But hopefully this helps inform potential consumers so they can at least make an educated choice.
I've used the cart a couple of times it works fantastic.
I receive mine today. I purchased it off of Ebay for $129.99 before tax. Free freight. The unit went together fine and everything works great.
I did not come with any clips to lock the back in like you added to yours, but they didn't show these in the parts list either. I can see that being an extra if you feel you need to lock that in but I put my daughter in it and pushed and pulled her around, and it never tried to flip up on me.
Thanks for your review. I'm happy with mine so far. Unfortunately, deer season is coming to an end and I have already tagged out on bucks, so my motivation to go get a doe is very low. Hopefully, I'll get to put mine to use next season.
I've used mine on a couple of deer and it works fantastic
I had a bad experience with Hawk too. I bought a tree stand and once I opened the box it had no seat pad in the box. I emailed them and they never responded and I just bought a lone wolf pad on the stand. But yeah they don’t help anyone from what I understand
Hell I have a cart very similar to that cart but with two hard wheels all I need is some square tubing and four tires and some bolts an WAM BAM thank you MAM
Paid 85.00 for mine,have replaced tires,hawk tires are junk, replaced cheap plastic knobs with lock nuts. Works great now.
Makes me disappointed. I really like Hawk Stands. They have been working on hunting blinds for the last few years. I’ll see a blind of theirs I really like from ata show coverage, go to their website, says “preorder only”. A while goes by, look for reviews. No one buys them or at least reviews them and there isn’t any offer for preorders and they are off the website. Next year, a slightly different blind/design, preorder only.
I really like their according style hard body transportable blind idea, I tear up hub blinds too often. But I’m nervous of ordering a blind and it never showing up
I think it's easier to go across logs if you go diagonally. Once one wheel is over everything else follows easier. A couple of tie downs to hold cargo in place is probably a good idea.
Your not the first one that has talked bad about the customer service. It’s a shame cause I wanna try this cart out. Have you heard of Viking solutions tilt and go? I need a cart bad but can’t make up my mind.
I have. Viking makes great stuff. Well built and well designed.
Same! This one looks perfect, the video of the guy in the Canadian Rockies going over rocks and logs up in the mountains makes me want to get this thing, though, I am little hesitant hearing about missing parts and shitty customer service. But I still might get one of these.
@@foxmulder7616 I assembled mine today and didn't have any missing parts. All of the hardware was in a heavy plastic bag and inside a box. The box it comes in is weak. It had a couple of holes from rough handling I assume. Once it's all together it's a really nice cart. The instructions are pretty bad. The exploded diagrams don't show enough detail.
Customer Service? What a joke. Broke a wheel on mine. Phone calls, E-mails, at least two dealers in town and no response or help. Why would I or anyone else buy a product from a company like this? Hillman in Great Falls, Montana
I haven't seen any other carts like this though that can go over rocks and logs so well.
Customer service (Or lack there of) can really kill a company.
I am dealing with the same kind of thing with a security camera issue. Emailed several times over the last 1.5/2 months with no response. Tried their online chat, never have enough time to wait my turn. (Always over 15 people in line ahead of me). Then they want to know how my experience was! S.m.h.
Reckon hawk is just a brand and the gear is shipped out of a Chinese factory?
That what I've heard from others.
Mind came with no air also, have to air tires,also put grease on wheel bolts, leave wheels turning freely .
Joe Parker I ended up purchasing a mountain bike for extended range hunting trips. I’m going to purchase a trailer for it and use it as a game cart instead. Even if I end up pushing the bike pulling the trailer with a deer it will still be more convenient than just a handcart and I can still use it for recreational/camping trips with the gf. Makes better sense
Good review! I try my hardest to BUY AMERICAN! No cheep crap has a place in my world! Like you Chanel
Tires are junk. Had to replace all 4 tires from harber freight for $21.99 ea
That's why I don't like buying "some assembly required" from Amazon or Ebay. Buy it from a local retailer who will back up the product. If it is Chinese junk then call it out for cheap import crap.
Did you try going thru Amazon return
Yeah and they were pretty helpful but I got it fixed so I thanked than and decided to keep it
Ran into the same thing with BIG GAME treestand. Bought a $200 treestand and had no hardware. Contacted them and got nowhere. Will never buy anything else from this company.
Hawk is now owned by GSM OUTDOORS. They also own Stealth Cam, Hunter Specialties, Walkers, Cyclops, Muddy, Crossfire, Scent-A-Way, Big Game, Boss Buck, Birchwood Casey, Scent Slammer, SME, Wayne Carlton's Calls, Viking Solutions, Buckbomb, Tekmat, American Hunter, NAP, Ammo Pal, Bullseye, Johnny Stewart, Coyote Light, HME, Skull, Western Rivers, G-Outdoors, Down & Out Blinds. All these companies were bought by a large sporting good company due to their valued names. Then the products are outsoursed to china and the quality goes down and the customer service is downgraded and the name is exploited. But the common hunter doesn't know that and still thinks that they are getting a high quality product from a independant company. There are several other large sporting good companies who have bought out and own other smaller companies. I tend to stay away from these companies and buy my hunting products from smaller independant companies.
I had no idea they were that big.
@@ikesoutdoors All these different groups have just about bought up most of the smaller companies. It's not the same as it once was.
Thanks, think I will stay away from buying anything from them !
I agree. Customer service is everything. If they don't back up their product, they can keep it.
Good video thanks
However any grown man that can’t do those simple “fixes” needs to learn lol
Your right car dealers on up customer service sucks
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