Coffee Maker | Getting Started (Ninja® DualBrew Pro Specialty Coffee System)
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- Опубликовано: 27 авг 2024
- The Ninja® DualBrew Pro Specialty Coffee System delivers Classic, Rich, Over Ice, and Specialty brews from your favorite coffee grounds or coffee pods. Customize your brew with 9 grounds sizes from single serve to carafe and 4 pod sizes from 6 to 12 oz. Use the fold-away frother to create cappuccinos and lattes or dispense hot water from the independent hot water system to make tea or soup.
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Girl you answered EVERYTHING I've been going crazy watching different coffee machine brands. Thank you so much!!!
Me and my wife have been using this wonderful machine for the last 2 months and are extremely satisfied with it! I'm really impressed how Ninja is able to make an all in one system so functional and compact. The movable water container really helps when your low on countertop space.
That's awesome! Thank you so much for sharing your feedback. You have made our day!
Then why are you watching this video
@@cubercuber9257 1) To see what other products Ninja makes. 2) Most people only reach out to companies to complain about something now days. I prefer to use my energy to spread positivity and compliment something if I like it.
@@BrodieBr0 both are invalid; in the comment they are saying the exact product and they said it’s amazing and they have been using it for past 2 months
I need to know how this is holding up over time. Please update us, thanks!
Tip for making the product better: replace the plastic milk frother with a milk steamer that pumps hot steam to produce steamed milk
Thanks so much for the suggestion, Pranav! We will share this with our team.
Thank you! I thought the same!
@@NinjaKitchenUS steamers are messy and loud, I ordered this machine because there is no steamer, LOL!
Thank you for this video, I’ve had this for 2 years and just figured out how to brew using grounds lol 😅❤
Thanks for this. How do you make the replacement?
I just bought this machine and it's def. a big difference from my old kuerig machine. I have flavor and a frother that I def enjoy! My pods are even more flavorful and I love over ice! I love it!
That's awesome, Savannah! We're so happy to hear you enjoy your DualBrew Pro, and we hope you have a lovely evening!
how is this holding up over time. what features would you like this unit to have that it is missing?
I have a question. What are the k cups compatible with this coffee maker. I bought it and I have not been able to use it because I have not found any compatible one! I would appreciate it if you could send me a link or website to buy them. Thank you.
@@adfmir I use any Kuerig K cups in it
This is an awesome coffee maker! Extremely versatile, easy to use and keep clean. To get the most out of my Kauai Coffee I use the "rich" setting. I micro 1/2 cup of coconut almond milk and use the frother attachment to add that extra touch of deliciousness. Also, It doesn't take up a lot of room on the counter.
Thank you for sharing your experience with us, Cindy! Thank you for being a fan! 😀
That sounds fantastic! I haven't had Kauai in ages.
Only two minutes into this and you’ve answered a bunch of questions I had!!! Great job!!! I ordered one today!!!
Just bought this today. My kitchen is becoming Ninjafied.
Im in love with this coffee maker, had to get me one and then had to get one for my boyfriend cause he fell in love too. Now, I am thinking of getting my mom one for Christmas cause she also really likes it and these don't come cheap but they're worth every penny.
You should make an extra adapters for dulce gusto and nesspresso Pods that are interchangeable like your kcup one.
Your video is great. I just bought this coffee machine ☕️💃🏽
Thank you for the very kind words! Congratulations on the purchase of your new Ninja DualBrew Pro Specialty Coffee System!
I wish it came with a refillable filter for coffee grounds. The filter bags are wasteful. And you can't use a refillable kcup this creates additional waste. I'm a little shocked Ninja didn't think of this when creating this machine. This is two of the reasons I haven't bought it yet. Thinking of waiting for an updated version to see if they include this. Also have read several reviews where it states the coffee isn't very hot. Love the digital screen and hot water features.
Coffee is hot
Your feedback is very important to us as it helps us to continue to grow, Michelle! Therefore, we will forward your view along to our development team to review when we make adjustments to our products.
A reusable permanent filter is available separately, if you should choose to purchase one.
@@NinjaKitchenUS For the 350.00 a person spends for the machine it should be included in the box like it was done with the older models.
@@griz144 They are 179 at costco
@@NinjaKitchenUS but not for k cups, which I’m currently trying to find one that’s compatible. Which of course, I can’t find one since this has 3 needles that come down. :(
Got it for christmas. Its awesome.
You've just saved my sanity! I'm house-sitting at my parents' and this thing is baffling me.
We're very happy to hear you found this video helpful! Please reach out to us if you have any questions.
This woman's stare is legendary.
Another design tip, and something I was hoping to see in this upgraded model was the ability to insert the smart scoop with the concave side (where the grounds touch) inwards so it always stays hidden and CLEAN, away from dust.
That's a great suggestion! Thank you for sharing this with us. We've forwarded this off to the appropriate team for future consideration.
Yeah, but does it come with a air crisper?
Hahaha
She's beautiful 😊😊😊
Great video! Thank you. I bought one today.
Awesome, Daniel! We hope you love it.
You got to be a college grad to make a cup of coffee with the new machines
Hey there. We're sorry to hear that you're having trouble with brewing. Is there anything we can do to make your experience easier/better?
So it’s a ninja Keurig, AWESOME
Love Chef Zee! ❤
Mine broke with 2 months of having it. It says water closed. And theres nothing in the manual that says what that even means
She did a great job!
Can you use a third party re usable coffee pods?
This is pretty cool. It's like having a coffee shop at home
It definitely is, Pranav! The DualBrew system is amazing 😊
I dont think my machine can recognize brewing through ground coffee or the keurig. I am using ground coffee and it only works in the pods mode. How can i fix this issue?
Hello. We are sorry to hear that you are having issues with your coffee maker. To aid you regarding this, please contact us via Facebook at spr.ly/6055rGtBl, Twitter at spr.ly/6056rGtBm, or Instagram at spr.ly/6057rGtBW.
Are the wizards in Ninja Kitchen working on a reusable k-cup like the My K Cup?
Thank you for asking. The Ninja DualBrew is not compatible with reusable K-Cup filters. We recommend using the grounds' mode when brewing single serve sizes of ground coffee.
Thanks.
brews better than the K brand and it's fast... the rich setting for the pods is my favorite - it makes really strong coffee
We're happy to hear you love your Ninja DualBrew, John!
Why paper filters and not the original mesh basket?
Only last me 6months ..
this for everyone that’s buys a ninja or keuring coffee .. buy at costco they will return it and get another one and keep the box cause it will break down on you and keep returning back and get another .. it’s the only way .. enjoy your coffee
Hi ralph,We apologize for the inconvenience and you can be sure that we will take your feedback into account.
Why is the brew temp of this almost 20 degrees lower than the ninja hot and cold? Was going to purchase by by reviews, this one doesn't get to the 195 to 205 brew temp recommended for coffee. In the reviews I saw, it gets to maybe 180.....
Can you raise the temperature of how hot you want your Keurig brew to be? Or is it only 1 heat setting?
Hey there! The Ninja CP301 unit has a water temp button. Press the WATER TEMP button to change the temp of your water, to brew hotter, or cooler coffee.
@@NinjaKitchenUSI have the CFP301. The one on screen. I see the knob on the side but whenever I use it, it doesn’t run through the Keurig. Just hot water by itself.
Thanks for confirming! Can you please send us a DM on social media of your choice, and include this info?
Twitter: spr.ly/6056uXd16
Instagram: spr.ly/6057uXd1B
Facebook: Facebook US: spr.ly/6058uXd18
We have a problem with grounds getting in our coffee. It happens with both the K-cups and paper filters. Any solutions?
We are sorry to hear that this is happening. To best assist you with this, please reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
I have heard this is a common problem with this brewing machine. This is the only reason I haven't bought it.
@@shannoninalaska The farther down I go in the comments, the more of this type of problem I see. Glad I didn't just read the first few comments.
I was about to buy one until I seen this video...
Just purchased this, kinda disappointed in the brew temperature its not a very hot cup of coffee
We are very sorry to hear that your Ninja DualBrew Pro is not brewing hot enough. We are happy to assist you with this. Please reach out to our phone support at 877-646-5288, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
I can’t get it to work - keeps shownimg the close water light! Ugh… how can I get it started??
We're so sorry to hear you're experiencing this issue! We would be more than happy to help you. May we ask you to share your model number?
Just got mine. Can’t wait to start using it :)
Awesome, Stephenie! Be sure to let us know how you like it!
how is it so far?
@@Lily-vi5cy love it!! I use it all the time :) even if its just hot water for my tea haha
We just purchased this coffee maker. We keep getting grounds in our cups when using K-Cups. We’ve tried different brands of the K-Cups but still getting grounds. Very disappointed in the machine.
what are the other pros/cons to the unit?
You using the filter?
I didn’t know the kcup popped out lol I’ve just been shoving grounds in there 😅
Is this compatible with nespresso pods ? And other pods?
I just received today this machine. Is it me or the wheel is a bit hard to turn? I was expecting a way smoother wheel 😕
Does it have a timer set night before wake up to hot fresh coffee?
We are happy to hear that you are interested in our Ninja DualBrew Pro Specialty Coffee System, Kyle. We are happy to confirm that this great system does have a delay brew function.
Problem with mold growing in the bubble of the reservoir with no way to clean it.
We're sorry to hear you're having trouble with your reservoir. To assist you please call our Customer Service Team at 1-800-365-0135. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.
@@NinjaKitchenUS I did call the customer service team before I posted this. They said there was nothing they could do. They said I was the first person to bring this issue up.
We're so sorry to hear you're experiencing mold in the reservoir. We'd be happy to look into another reservoir for you. May we ask you to share your model number?
*Does anybody know how to install the time so it would not reset after unplugging it?*
We're sorry Alina, but the clock will need to be reset if the brewer is unplugged!
The thing that is missing is the programming of time for brews as you wake up.
Hi Marisa, thank you for your comments, you can be sure that we will take your feedback into account.
How can I tell when the coffee maker is ready to brew. The older version had a red to white light when it was ready?
Here's my question: My husband likes to have a brewed pot of coffee, and I like to have just a single decaf pod in the morning. Is it possible for him to brew a carafe of coffee, then when I get up I could take out his ground coffee, put in the pod adapter and brew one pod, then put his carafe back on to keep it warm? Or by changing it to a pod does this automatically deactivate the warming carafe feature?
That is a great question, Stephanie! If you decide to brew a single serve brew for the coffee maker it will turn off the keep warm function as the keep warm function is only made for the 1/4, 1/2, 3/4, or full carafe sizes for classic or rich brew. In this case we recommend you making your single serve pod first, and then switching over to grounds for a carafe that way to keep warm will stay on.
Why does mine make such large splatter messes whenbi use the pod adapter
Hello Vanessa! We are sorry to hear that you are having issues with the Coffee maker making a mess. To assist you regarding this please contact out live chat at spr.ly/6052ObLem, or call us at 1-800-365-0135. Please have your coffee bar with you. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
Does water tank move to back of machine
Hello Ronna! The CFP30X series can move the water tank to the back, while the CFP20X series can not.
Is it true that the keep warm function only activate when it’s at 28oz or above? My old cheap machine auto keep warm for 2 hours… I really want to like this machine but I just find that there are so many functions that are not logically available..
Yes it's true. When you select 28 oz and above, you're brewing into the carafe, and it'll be for multiple servings. With this said, the keep warm will activate when you select the Classic or Rich brew, and it'll stay on for 2 hours by default, but can be changed to stay on for up to 4 hours. When brewing less than 28 oz, it's usually for a single serve drink, so the warming plate doesn't activate.
I just brought one but for some reason it will go just only 12 oz how can I increase it ? Thanks
We are sorry to hear about this issue with your coffee maker. To assist you regarding this, please contact us via Facebook at spr.ly/6052pgiKC, Twitter at spr.ly/6056pgiz8, or Instagram at spr.ly/6058pgizE.
when i set it to ice and 10 oz Im only getting about 4 oz of coffee
That's normal, you are getting a high concentration coffee in your vessel and there is plenty of space to add the ice, frothy milk or any other flavorings to taste.
@Ninja Kitchen I brought this one but when a make a cup of Coffee the last bit of it before getting on the cup it spill all over the sides its that normal? To be honest its anoying to clean after all the time, its there a way to fixit or I have to return it?
what coffee pods are compatible? really interested as a christmas gift for myself
Thank you for asking, Jhelzsie! We'd like to let you know that most K-Cup pods are compatible with the Ninja Dual Brew. Nevertheless, for best results we recommend to use Keurig branded pods. We hope you find this information useful!
@@NinjaKitchenUS can it use the generic reusable pod adapters to use my own ground coffee?
I love mine~!!
Why is it when I use the k cups when it brews it splatters everyhwere it does not brew smooth?
Hi Ivana, we're sorry to hear about your Ninja. Be sure to clean your Ninja® Pod Adaptor and brew basket after each use. Grounds can cling to the needles and inside the basket, which can impact the quality of later brews. We recommend closing the drip stop before opening the pod adaptor lid and removing the pod to ensure no excess grounds fall in the cup.
@@NinjaKitchenUS this has been an issue since I first bought it. I've also clean it after each use and use a little brush to get all the grounds removed from those tight spots but still does it 🥲
We are so sorry to hear this has been an ongoing issue since you purchased it, Ivana! To better assist you, please private message your
- model number
- serial number
- 4 digit date code spr.ly/60503C0Am
- date of purchase
- where it was purchased
- how often its used
- phone number
- email address
The manual states that reusable kcup will not work on this model, to use filter paper and ground coffee instead. So which filter paper should I use for a kcup?
We apologize for any confusion on this. Instead of using a re-usable pod, we recommend switching to grounds mode and using a paper (#4 cone) or permanent mesh filter. The permanent mesh filter is available by going to spr.ly/6050Pwhfk.
how do you open and change from pod adapter?
My dual pro didn’t come with a brew basket. But filter did fit once I took out the pod brewer. Is that okV
Does it work with nespresso pods of dolce gusto?
Hardest coffee maker I have ever owned. For 200 dollars should be simple. It is FAR from easy!
We're very sorry to hear you're not happy with your Ninja DualBrew Pro Specialty Coffee System. We'd like a chance to assist you with this. Please reach out to our phone support (800-365-0135) or chat team (spr.ly/60563veS4, click the green chat button in bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
Cleaning the pod adapter is much more complicated than shown. Coffee grinds get in the needles, is it possible to disassemble the pod adapter to clean? what do you recommend to use, nylon brush ?
We're sorry to hear you find cleaning your Ninja DualBrew Pro Specialty Coffee System harder than shown, Chr! You will not be able to take the adaptor apart to clean it. We recommend handwashing it in warm, soapy water.
Can’t get my new machine to work. After an hour I’m putting it back into the box.
We're so sorry to hear your difficulty! We would be more than happy to assist you. Please reach out to us through Facebook, Twitter, or Instagram privately, so we can assist you better.
mine isnt detecting that there is a pod in it. what do i do
Hello. We are sorry to hear that you are having issues with your Ninja Coffee Maker. To aid you with this, please contact us via Facebook at spr.ly/60545jxuu, Twitter at spr.ly/60565jxur, or Instagram at spr.ly/60585jxup.
So how do I just get hot water? I keep seeing mentions of dedicated hot water but cannot find instructions on it or where it is. I have a NINJA CFP400 series
Hi Robert! The hot water mode is available on CFP301 and CFP305 only, we appreciate your understanding. Let us know if you have any other questions.
Cam you warm up the Coffee again after 4 hours
You can turn it on manually by pressing the KEEP WARM button, Josue.
Is it essential the cone filter ? Mine doesn't have one
You can use a #4 paper cone filter or a permanent filter. If you would like to use a permanent filter, one can be purchased on our website for $12.95 USD plus freight and taxes, by following the link: spr.ly/6059V7cKU
Hi there! I just got my new Ninja and I love it, but it dispensed a lot of coffee grounds in my cup when I used a pod with the pod adapter. I was wondering if you could help me?
We are very sorry to hear that this happened, Heather. To best assist you with this, please reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
@@NinjaKitchenUS thank you :)
You're welcome, Heather!
Hello. I have heard of this problem from several people. How did they solve you?
Thank you for reaching out to Ninja, Alexis! We recommend cleaning your Ninja Pod Adapter after every brew, to avoid loose grounds falling into your cup.
I can’t open the regular filter part
Hello Xiana. We are sorry to hear that you are having trouble wish opening the filter part for your Coffee Maker. To assist you regarding this please contact us via live chat at spr.ly/6051Oa1zB, or call us at 1-800-365-0135. Please have your coffee maker with you when you contact us. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
Why does mine only work when the kpod is only closed
We're sorry to hear you are unable to brew when the Pod is closed, Adrian. We would be happy to help you with this. May we ask you to share your model number from the product?
I absolutely love the machine but there have been times that I have wasted pod after pod after pod because it’s only giving water and noooo coffee ☕️ 😣😣
Thank you for reaching out, Tiffani! We're sincerely sorry to hear about this situation and we'd like to look further into this.
Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at cservices@sharkninja.com or social media, so we can assist you with this situation.
Just got the machine but when I put k cups the machine says that the water is closed but once I switch it to regular the water starts coming out again
We are sorry to hear that you are having this issue with your Ninja DualBrew Pro Specialty Coffee System. To better assist you with this we recommend reaching out to our Customer Care Team at 1-800-365-0135 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
Great machine except I cannot get a warm, let alone hot cup of coffee from a pod. Is there a way to increase the temperature?
We're sorry to hear your Ninja DualBrew is not brewing hot coffee. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-800-365-0135, or over live chat here: spr.ly/605331iEh. Please have your Ninja DualBrew on hand at the time of your call or chat. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
Could you use tea leaves in there
Can you make espresso shots with this?
Thank you for your interest in our Ninja DualBrew Pro Coffee System. We are sorry we do not have an Espresso feature. If you choose the specialty brew feature you will receive a strong 4-oz brew for a base when making coffee based drinks like cappuccinos and lattes. Please reach out if you have any other questions, we will be more than happy to continue assisting you.
Have a wonderful day!
Do we need to move the pod if we need to do ground
Thank you for your interest in our Ninja DualBrew Pro Specialty Coffee System! When making a brew using coffee grinds, you will use a paper filer and add your grinds of choice. When you want to brew coffee using pods, using to removable pod adaptor, sliding the pod adapter handle into the locked position. Then lift the pod adapter handle to reveal the pod holder, so you can insert the pod.
Is it compatible with nesspresso and dolce pods????
nos nesspresso only keurig which is kind of better(?)
Thanks for the great video. Could you tell me does this Ninja make better tasting coffee over the Keurig k-supreme plus?
Hello Peter. Thank you for your interest in the coffee bar. We will not be able to compare out coffee bars to other companies. You can find information about the coffee bar by going to spr.ly/6050zoZ86.
i tried to use a reusable Kerue pod . it just felt like i was going to break the attachment so i stopped . it does do the normal pods
We are sorry to hear that your normal pods are having issue with your coffee bar. The DualBrew is not made for reusable pods. To aid you in regard to the normal pods please call us at 1-800-365-0135, or over live chat here: spr.ly/6056zL9pI. Please have your coffee bar on hand at the time of call or chat. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.
After having to turn off the sound to get rid of the music..it made it difficult to follow directions by just watching.
Is there a permanent cone filter that will work with this Ninja instead of using paper filters?
I was thinking probably not bc I feel most people want this version for the use of the K-Cup. But I would like to know the answer too.
Thank you for asking, Theresa! There will be a permanent filter available for this unit soon! You can find it here:
spr.ly/6058Jwyhq
Thank you for your interest in our Ninja DualBrew Pro Specialty Coffee System, Noir! We are happy to confirm you can use a No. 4 Permanent filter. Please reach out if we can assist you further.
Have a wonderful day!
@@NinjaKitchenUS Except they are out of stock! Do not know when they will be back in stock, and do not know which other generic filters will fit.
Hello Mary, thank you for reaching out. We'd like to let you know that the permanent filter for our DualBrew has not been released yet to the market, but we plan to do it soon! Stay tuned to our website to check when it is available for purchase:
spr.ly/6053JdtqF
Hello, I would like to know how to keep the coffee hot and also how it can come out hot. I've been making coffee and it comes out lukewarm.
Hello Alma! We are sorry to hear that your coffee is coming our lukewarm. To assist you regarding this please contact out live chat at spr.ly/6051Og9nZ, or call us at 1-800-365-0135. We are open Monday through Friday 9:00AM to 9:00PM ET, and Saturday 9:00AM to 6:00PM ET.
Gotta get me one to unbox and review
We're confident you'd love it, Darrian!
@Ninja Kitchen definitely recently bought the speedi and il be posting my review on it soon after testing it out all month. Hopfully we can collaborate in the future
Absolutely! Feel free to reach out to us if you have any questions.
@@NinjaKitchenUS I definitely will after posting the video.
What does changing the brew style actually do? e.g. increasing the temp of the brew, etc?
Greetings, Mr.Bross! Thank you for your great question. The temperature will stay the same for all temperatures. The Classic brew will give you a smooth, and well-balanced flavor. The Rich brew will brew a little less compared to classic, but it will have a more intense flavor that stands up to milk, cream, and other flavoring. The over ice brew will allow you to brew hot coffee over ice to make nice ice coffee without watering down the flavor. The specialty setting is a 4 oz brew with a super-rich concentrated flavor that will let you make cappuccinos, and lattes.
Very interested in buying a machine but I was wondering if there is a mute function so it does not beep when you hit a button or when the coffee is ready? Thank you.
Hello Marc, we are sorry to inform that this unit does not have a mute function at the moment. However, we will certainly take your comment into consideration and pass it on to our development department to start working on this.
Okay … so my mom enjoys making a pot of hot coffee to wake up to in the mornings. I enjoy making an iced coffee before work. I normally get up & leave before she’s even up. Is there any way that she could program the coffee machine the night before while I get up after that & brew an iced coffee after it’s been programmed? (Yes this is very specific, but our timing & clock in times are wayyyy different)
Hi Kinsey, we're happy to hear this product his loved in your home! The only way this option would work for you both is if you set the program for your mother before she leaves. Otherwise, it will have to be done the way you have been correctly doing it. We hope this helps!
For using tea how do you change the option between boiling water and hot water ?
Thank you for reaching out to us, Dalton! For hot water, please turn the hot water dial on the left side of unit to the water droplet icon. You will see a change in the display.
Hello, I just my coffee maker. I noticed my coffee was not super hot when brewing a carafe. Any suggestions on how to keep it hot?
We are sorry to hear that your coffee is not hot enough, Perez. To best assist you with this, please reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
You forgot to show how to turn the water dispenser from the side to the back. ☹️
Hey, Dedee, are you referring to the water reservoir?
only have issue and that is the use of the paper filter .. best would be a none paper filter
Hello Johnny, great news, we have a Permanent Filter for the Ninja DualBrew Pro Specialty Coffee System. Check it out here: spr.ly/6050zuElu.
I have the CFP301, I am trying to learn how to use and also find the manual. I am assuming this is the same concept as the one in your video.
Hi Theresa! Yes, this is the same model 😊 If you would like a copy of the manual, please send us a private message here (spr.ly/6050zaMZ0) with your email address, we'd be happy to send one!
Could you make tea with the basket filter ?
Hello, Ka! You will not be able to make tea with the basket filter. You are able to make tea by using the dispensed hot water function and selecting the boil option.
Even though I am using ground coffee and inserting the Number 4 coffee filter, the “Smart Sensing Mode Indicator” keeps saying Pod. There is no way to override the Mode Indicator.
We're very sorry to hear this is happening with your Ninja DualBrew, CJ. To best assist you with this, please reach out to ur phone support at 877-646-5288, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
did technical support help you fix this? what was the outcome?
@@dabneyoffermein595 They determined it was a defective unit and sent me a new one the next day. I am not having this problem anymore
Hi I have a ninja duelbrew pro CFP 300, I would like to know if it's BPA free? The boil water settings taste like plastic water after constant cleaning!
Hello Wayne! We are sorry to hear that your water is tasting like plastic. To aid you with this please call us at 1-877-593-5144, or you can go to spr.ly/6050KQNTO. We are open Monday through Friday 9:00AM to 9:00PM ET, and Saturday 9:00AM to 6:00PM ET.
@@NinjaKitchenUS so..... is it bpa free?
When I make a single serve coffee it is not hot at all. How can I change this?
We are very sorry to hear that this is happening, Adria. To best assist you with this, please reach out to our phone support at 866-826-6941, Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. We can also be reached by chat by going to spr.ly/6051Kw66X, and then click the "Chat with us" button in the bottom right corner.
Are you able to take the top off the carafe? Or does is it permanently stuck on there? Asking because I cannot open mine to clean it out
Hello Katie! You are able to remove the lid for the Carafe. To aid you with this please call us at 1-877-646-5288. We are open Monday through Friday 9:00AM to 9:00PM ET, and Saturday 9:00AM to 6:00PM ET.
Does this come with a Manuel?
Thank you for reaching out to us. We are happy to confirm a manual will come with the Ninja DualBrew Pro Specialty Coffee System.
Did they solve the 5 beeps of death?
I like it but don’t like that you have to microwave the milk for cappuccinos. If I’m spending over 200 I want the maker to do everything. I’ve had other coffeemakers that were cheaper and they made cappuccinos without microwaving.
We appreciate your feedback, this will be certainly taken into account for future consideration.
I bought it because on the box it states water is heated to optimal temperature and there is a graphic showing the optimum temperature between 195 and 205F. However if you are not brewing a full pot the temperature does not approach 195F. The smaller the brew the lower the temperature. Do not buy this if you are brewing specialty coffee or you will be wasting your time and your money. This is going back to the store.
We're sorry to hear you are unhappy with your Ninja DualBrew Pro Specialty Coffee System, Joe! The water or coffee temperature may be slightly less depending on the temperature of the vessel the water is dispensed into.
To ensure you get a hotter cup of coffee or water, please run hot water into the vessel prior to your brew. You can also heat milk in the microwave for about 30 seconds. If you are still experiencing an issue with temperature, please reach back out to us.
@@NinjaKitchenUS When making a single serving the water dripping into the grounds is nowhere near 195F resulting in a flavorless cup of brew. I did notice that when making a full pot of coffee the drip starts off warm but eventually does achieve temperature. However, I bought this unit to make single servings of specialty coffee but the water does not get hot enough for proper extraction. Is this because the CFP 301 is an older model or did I get a defective unit? I have seen the review of the new and improved CFP 101 and that model does seem to be able to reach 195F brew temperature for a single serving. Please let me know if it would it be possible for Ninja to send me the newer model or should I just return my unit to Target?
We would be happy to continue assisting you with this issue. We would ask you to call our customer support at 1-800-365-0135. We're open Monday to Friday, 9:00am to 9:00pm ET, as well as Saturday from 9:00am to 6:00pm ET. Please have your model with you.
@@NinjaKitchenUS I have already called and the customer service person had no knowledge. Please let me know if you are serious about resolving this issue or if you are just blowing smoke.
Hello, Joe. We are sorry for this inconvenience. To assist you further with your coffee bar issue, please contact us via Facebook at spr.ly/6053ugTCZ, Twitter at spr.ly/6054ugTCw, or Instagram at spr.ly/6055ugTCb.