Fix Duplicate Income & Clean-up A/R in QuickBooks Online

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AJ Stockwell is a licensed CPA and the owner of Learn Bookkeeping Today LLC and Climb CFO LLC. He is a small business accounting and finance expert with a passion for sharing high-quality informative content for:
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[@lydiaruiz8367]

Your explanation is the best one I have come across. Simple not complicated and to the point. Thank You for this wonderful help.

[@staceycontreras4504]

Thank you so much for the clear step by step explanation and correction process!!!

[@mafidelapascual5115]

Thanks , your video is such a great help to us newbie bookkeeper❤️

[@SarahBinsol]

Such a great and detailed video! Thank you very much!

[@fangzhang3119]

Thanks for explaining the duplicate income to void double tax!

[@kharismaxx7354]

How to fix your AR has been a big headache for me, ive been learning quickbooks since 9 months but your videos are very helpful. I will keep on watching em. Thank you.

[@brynnmatthews1730]

I really appreciate this video. Thanks!

[@wazup80]

Excellent walk through! 👍

[@Team8LA]

Thank you so much! I just getting better with desktop, now I need to migrant to QBO, the interface is so different...I seem to like the old school double journal entry, lol.

[@ameliabarbado9887]

Hi can you make a video about how to do an audit walkthrough for a potential bookkeeping client in QBO?
By the way I enjoy watching your videos and I am learning a lot!❣️

[@Musslimereditor]

Thank you so much, your video is very helpful 😊

[@ceciliamseteka1600]

Thank you for this informative video

[@kharismaxx7354]

Thanks looks great. What about the bank reconciliation after fixing it with no tick on the £2100 has been selected.

[@soulful_yoga_kiran1199]

That’s great but how can we create journal entry if the deposit is reconciled and a/r is also recorded but sitting uncleared.

[@wencircs9270]

Thanks for this video. Can you also make a video about payment gateways i.e. paypal? Thank you so much❤❤👍👍

[@seannorthmore4802]

How do you get rid of a open balance on an existing invoice that was partially paid. The customer changed the final scope of work or refused to pay the remaining balance. So all of our outstanding A/R has to do with partial invoice balances. We run our company on a Cash basis.

[@LearnBookkeepingToday]

Hey Sean - Sorry for the delay here. In this case, you should enter a Credit Memo for the customer, either using the same Product/Service that you originally used to bill the customer, or using a Product/Service that posts to Bad Debt Expense.

[@florak1087]

Hi there! Great video. Can you kindly touch on the 'clear payments' button that no one talks about? lol. When do you use it?

[@LearnBookkeepingToday]

That's a great idea! I'll note that for another video

[@chadb7694]

Can you please comment? I was advised to learn Sage, which is recommended as a more professional software. Apparently QB is not a double entry accounting software. Thank you

[@ruvimg]

Quickbooks is double entry

[@ruvimg]

No business under 5 million of revenue will pay for something like sage

[@florak1087]

I have reconciled one transaction but see an open invoice for payment to receive payment. Should I delete that as I think I made a sales receipt for this customer (it said 'e-transfer" for the customer name~why does that happen?) Would love your or any other subscribers wisdom on this. Thanks!

[@LearnBookkeepingToday]

Hi Flora, it's hard to say exactly without seeing what's going on in your QuickBooks. But I would say that if you recorded a Sales Receipt for this customer, that probably recorded both the income and payment at the same time. So, the Invoice would be duplicating that revenue and can likely be deleted.
It probably says "e-transfer" for the customer name because that was the transaction description in your bank feed and QBO defaulted it to that. (This would mean, though, that at some point you created a customer with that name.)

[@monroelandexcavation]

I have a CRM that linked to QB and duplicated everything. It's a mess. Any idea where to start? My accounts receivable is -$97k

[@ruvimg]

Unlink the crm, if you don’t know know how the crm adds the transactions don’t have it there.
Go through and find the duplicates and delete them. Make sure to reconcile your bank accounts and undeposited funds. I find a lot of mistakes are there.

[@kharismaxx7354]

Hi i can't see the screen on your pc properly can you zoom in next time please.

[@user-wp1jn8lz2p]

How about on Sales Receipts

[@carlhammill5774]

Why have the people who used to post about Quickbooks/bookkepping no longer posting videos? Is something happening?

[@ruvimg]

They probably got a bunch of work

[@Team8LA]

Please teach more trouble shooting videos, and what reports are to run for business owners, what to look out for etc. TIA!