I had the same issue with WiFi not working every morning on my LG 55UM7000PLC, only thing that helped was completely unplugging the TV from socket and then it would come back to life. After I turned off the "Quick Start" option in All Settings -> General -> Additional settings, it is working like a charm for last week - every morning TV is normally connected to WiFi automatically. Since "Quick Start" is leaving the TV in some "standby sort of" mode, it seems to me that after a long period of being in that state (during the night for example), TV goes crazy and disconnects or whatever. So, TURN OFF that "Quick Start" which is saving you like 3 seconds of your life when turned on.
This works temporarily. But the permanent fix is to remove the back panel of the TV and straighten out the crimped ribbon cables, and make sure they're well connected. There are at least a couple of videos on RUclips that show how to do it. Good luck to all of those who have this problem.
Fingers crossed. Just took that baby apart and fiddled with the ribbons and it appears to be moving much faster. I’m still anticipating the crash here in 15 min, we’ll see!
Same problem here except my t.v. Won't find any available Wi-Fi connections even though there are at least four. Same response from LG. I've discovered if I unplug the t.v. When I plug it back in it reconnects with no problem, which is better than doing a Reset and getting logged Out Of EVERYTHING, but I shouldn't Have To Do That. The response they give me to "resolve" my issue really makes me angry. Glad to know i Am Not Alone.
Brooke Rivera Just ran into this problem today. I tried various suggested complicated "solutions" without sucess. Never thought to disconnect tv, but tried it and it's back to normal now.
Same thing for me, I talked to multiple LG agent and 1 supervisor. The supervisor told me the wifi router have to be within 3 feet if the TV which doesn't make sense. But even within 3 feet the problems happens. They asked me to send a video which I will do as soon as it happens again. With the wired connection it's ok. I'm sure it's a software/firmware issue. We just need LG to fix it. For now, horrible experience with the support. I'll let you know if I have more details.
I did a video to show LG support, I haven't heard from them yet... Last time it did the issue, the TV did a reset by itself of all the configurations. I had to enter all my accounts information (wifi, netflix, google). I will let you know if I have news. Are you guys using the real remote or the LG TV plus app to control your TV?
Just to put more information, the first time I called the support team asked me to do a reset and to plug a wired ethernet cable when the problem happens. I did the reset and the problem happened a couple of days later. When I plugged the wired ethernet everything was fine. The problem seems to affect only WiFi.
Same issue with the tv have to disconnect the power cord from back of tv and reset it. It didnt do this before the update but now its doing it every other show i watch via wifi connection. Such a let down for such a great product.
I have a LG 65UJ6300 and I figured this out. I already had the latest firmware but the wifi was still was cutting in and out. I opened up the back by unscrewing all the screws and then there were three clips on each side of the tv still keeping it closed. I pulled up on each side more firmly and the back cover popped off. Then I just confirmed the wifi module was plugged in, pressing the connections firmly while not touching anything metal. Then I sprayed it with compressed air. Finally, I reversed the procedure popping the back cover clips on each side using moderate pressure and then putting the screws back in. Lo and behold it worked!
I've the TV under a year. I've used it maybe 20 times and I have the same problem. I unplug it and it resets sometimes, but drops the signal again. It says WiFi is turned off.
my lg tv drops wifi connection then when i go to setting the wifi is not connected. then when i try to connect there are no networks that show up and it says the wifi is off and to turn it on, but there is no option for me to turn on the wifi. I reset the tv then when i got to where i set up the internet i select wireless wifi then it just searches and never finds any networks
I got this years ago and like so many the tv started to get issues after warranty. A few finishes would work then it would go back to disconnecting and LG support was non existent. HOW TO FIX - The WiFi card in this tv is positioned at a very awkward angle that bends the wires. It’s not a hard fix but fidly. Place tv on a couch and unscrew the back cover to find the WiFi card (think it’s middle bottom from memory). The car is made cheaply and the way the wires are positioned causes it to get faulty. You can either get a cheap replacement or if you’re lucky I just unplugged, cleaned and positioned the wires at an angle where they are not bent. If you have an issue with this tv disconnecting, lagging and slow etc, this is the fix.
ye btao ethenet cable ki help se to wifi connect kr sakte hai na lekin agr pc se tv ethenet cable ki help se krna ho with enternet excess to kaise karenge ?
Thank you soooooo much for sharing! My LG (newer) keeps disconnecting from our wi-fi and would not reconnect the past few days.. until I found this.... it worked! Yay!
My LG TV didn’t want to automatically connect to my Wi-Fi. I finally figured it out. The fix was in correct Wi-Fi router settings and not the TV. It has something to do with Wi-Fi network channel and band. I think the Wi-Fi router has to be set on 2.4 GHz for the TV to find it automatically. In my browser I opened my router settings and set the Network Band to 2.4 GHz and set the Network channel to 11 (1 and 6 work probably as well). My security type is WPA2-Personal. After this network channel/band fix (setting the band to 2.4 Ghz and setting the channel to 11) my TV always automatically connects to Wi-Fi. No problems after that.
wow it worked! For no reason my wireless network was dropped and the TV kept searching and no networks would show up. I followed your video and voila! My network list appeared and I reconnected. Had to enter my password and everything again. Very strange it got dropped so randomly like that.
Exact same issue. So LG Called a third party to come fix it. They changed the wifi module and the computer module. ALL FIXED. These TVs have an issue with the modules failing. Get it fixed if it’s under warranty before Your warranty runs out !!! It was almost a year before this issue happened to me !!
You need to replace the Wifi card. It cost in between $12 to $20 for the wifi card and it only takes about 10 minutes to fix it yourself. Seems like LG smart tvs made from 2017 to 2019 have this problem but LG refuses to acknowledge it.
I have the same issue with LG 55UJ6300 model. The technician replaced the Wifi chipboard and main board but it didn't fix the issue. It seems like networking deamon of the OS is crashes and it doesn't start until I power reseat the TV.
Ravinder Kumar there is a problem with frequencies of router , there are 2 antennas 2.5 GHz and 5 GHz . Split your router connections to each antennas in router settings in wifi options. Tv not working properly with 5 GHz , You have to choose 2,5 GHz and will be Perfect:)
I had the same issues with another model of LG. When I bought it, it doesn't have any issue. After one or two month, wireless started to drop down. Then they changed wireless combo module. It worked properly for one or two month and again the same issue. Now they changed both wireless module and main board together. One month is passed and still it is working. Let's see what will happen.
Same issue here. My 49 inch 3D tv wifi issue. Magic remote is not pairing with tv. Magic remote pointer is not recalled. Complained in lg and answer is some time it happens.
Same And more problem with LG 55UJ75 here. I cannot find wifi connection and also smart view and screen sharing and magic mouse not working sometime.The worse part is screen will be freeze when I watching via Usb port ! LG TV is garbage I waste 800dollors .Any solotion?
Thank you for replay . Yes I used lg.com but after update it increased my problems. My tv constantly say unknowned device disconnected and connected . When it start nothing work well. Magic mouse not appear and I cannot use TV. I turn off and on but problem will start again . After 30mins it will be better but It will back soon again!
@@deanna9576 ugh never again goin with lg like i said it was built to fail or something BUTT i did sorta fix it, at least to watch my shows and stuff by running an ethernet cable from modem to tv (wired connection) jus sucks cause ill never be able to use wifi with the tv and im not spending 400 dollars jus for them to send tech out better to just get a new tv. But at least we can still use it. For now.
This is a known hardware issue, thx to the speaker being too close to the flat cable connector, it can cause vibration that "tampers" the connection between the cable from the wifi card to the motherboard, if it stucks without WIFI after rebooting, which will only work when the cable it's "seated okish" only "reseating" the cable will work. unscrew the back panel tv, the wifi cable has a written WIFI word on it, this flat cable goes to a blackbox near the power/joystick button, with another falt cable actually going to the power/joystick button, unscrew this box, and clean the cable on both ends (wifi only)
FOR EVERYONE COMING ACROSS THIS ISSUE: I was struggling with this sh*t for the last year. Lately my remote was freezing every 5 seconds and the TV couldn’t connect to internet. JUST DO A FACTORY RESET USING THE CODE: 0000. This fixed all my issues, I found the solution myself. So easy but so worthy. Note: if you factory reset your TV you will all the apps downloaded and all password, you will have a brand new TV.
I have this TV. Had it for a little over a year. The past week I have multiple issues. The TV freezes. The button on the bottom stops working continuously. The wifi constantly is loosing connection. I have to unplug the TV CONSTANTLY to temporarily fix issues. Checked for update it said up to date. Please help me.
Apperently it is some kind of software issue. In the description it says he could fix the problem with an update. In the patch notes is written something like fix for wifi issues. Unfortunately the update isnt out yet for my tv :/
I had already contacted LG about this, and a technician came to my place to see the TV. He had some sort of "magical" remote control to check the TV, and said the TV was ok. Of course the problem didn't happen with him here, as it is intermittent. Also, I tried to manually update the firmware, but the problem still remains.
the magical remote!! they did the same thing with me. did some type of special factory reset. Im not connected to the 5Ghz wifi network and haven't had an issue since
I know the vid and the comments are "kinda" old, but for people having problems with WLAN (not cable) try the following: 1. open up the bar with all the apps on the bottom 2. open "LG screen share" 3. turn off "listen mode" I dont know why this bullshit mode is interfering with the WIFI, but thats the problem for many people. When i was testing my internet speed via Netflix i got around 0,5 - 1,0 Mbit... after the fix i have my full speed of 100Mbit. Hope i could help!
Resetting works as far as getting my wifi back, but the connection is so slow that apps just freeze. Xbox, Firestick, and PC all work without any problems. I've got the OLED55B7V which was ridiculously expensive. I won't ever buy LG again.
Ok so I found a solution. Ive seperated my 2.4ghz and 5ghz signals on my router and given them seperate SSIDs. Then forced the TV to connect to the 2.4ghz signal only and BAM. Perfect signal no drops!! Been like this for weeks now.
So, is this a firmware issue? And if it is, what version of the firmware should I try to roll back to? Thanks in advanced... also, I think it's clear that people who want a dependable smart tv (i.e. everyone commenting here) should steer clear of LG's tvs or just boycott them completely like I will do from now on
After I had talked to an LG tech on the phone, and he could not help me... I figured it would be a good idea to wire the TV directly into the Wi-Fi modem via Ethernet cable, with the idea that the TV would automatically update all of its systems when provided within internet connection... I don't know if it has anything to do with it but I then went into the account management settings and created an LG account, then while the TV was still plugged into Wi-Fi modem via Ethernet I turned it off and unplugged it, waited a few seconds, then Rebooted the TV. Then with the ethernet still plugged in I went to the Wi-Fi settings and connected to Wi-Fi and it worked just fine, I've been unplugged the ethernet cable and the WiFi still continue to work..
i had the same problem, it disconnects from wifi constantly, sometimes it reconnects itself, sometimes i used to turn it off and start again. one day it just displayed a message "wifi is turned off" then i called service from lg and they changed the wifi module, and that's all, it's working again -----Real solution----
I've had this TV up for about 1 week, and it only was able to connect to wifi for 3 days. I'm so disappointed. I've already thrown the box away and I want to return it.
Thank you for this. After reading through a number of possible fixes, I tried this first and have not had a problem since. It may not work for everyone but it took all of two minutes to try. Sometimes the easy answer is the best. Thank you.
Just returned an LG for this exact problem almost 2 years after your video. I see they still haven't fixed the problem. I bought a Vizio and it hasn't disconnected once!
Ugh!! I thought it was just MY tv... I have the exact same issue... mine always says the time & date are not current & it resets to like 1999! So frustrating. I have to turn the power strip off & on then it works after I reset the date (even though I have it set to "automatic time & date"... it works until I turn the TV off for the night & when I come back its disconnected... how can I fix it!?!
I put in my pssword snd it connects but the next day I have to put it in again. Is there a save button so I do not have to continually enter my passwork
We have one of these LG and like a month after we got it, started loosing the WiFi. Connected via Ethernet and worked fine but keeps dropping connection. Send it to the store still under warranty and they changed the WiFi module but worked fine just for a few months and now is all back again. Will appreciate any tips
Tbh you can unplug the TVs WiFi receiver from the motherboard and that resets the tv, usually happens cause you’re not closing applications before switching to another one
how do you close applications before switching? i have LG 55LH575T-TA. whenever i watch netflix or youtube after a few mins it says "cannot play this title for you right now" then when i exit and reopen netflix it will say no connection. we have it for almost 3 yrs now and the problem started 4 days ago
This model is comun, you need remove de back cover and unplug de RF module cable, is in the same part the canal control module put in a lower position.
Mine worked fine for several weeks then started doing the same thing. Looses Wifi connection and I must power cycle with the plug then it works for awhile and looses wifi again. What a pain ! I hope someone has a real fix.
Downloaded the latest update on USB drive (Mac platform) and tried it. Samsung did not see recognize the file on the drive. Message was that there were no photos or video files found. Samsung wanted to initialize the drive so I said OK. After I did that i connected the USB to the Mac to download the update again but the Mac did not recognize the USB drive. Any ideas?
You need to format the USB drive with the FAT32 file system. On a Mac, you can use the Disk Utility to do that. Then follow the software update guide from this link: gscs-b2c.lge.com/downloadFile?fileId=AtX2OrsNv6XsgzEfnzoMfg
LG already has the fix for it. Find your TV model on the list and if it applies to your TV then download the fix and apply as they stated. www.lg.com/us/support-product/lg-43UJ6300
So I'm no alone with this issue,my tv is yes two months old ,I'm pretty good with technology, I even on the modem setting restart the 2.4 signal ,I double check everything yes to find out is this CRAP LG TV,THE LAST TV I buy From LG.
Hola tengo un smart tv de lg de referencia 50uk6500pda y cuando lo prendo no me reconoce el magic control ni el wifi ... hasta despues de varias horas prendido puedo usar esas funciones... estuve mirando y la versión del software es 04.10.40 .. si tienes una solucion te lo agradeceria
Same problem, I hard wired over from nearby component that was receiving WiFi signal...DISH receiver. Fixed problem as TV recognizes a hard wire connection from a WiFi component
Thank you sir. Seems I'm not the first and its a know problem apparently. Which sucks because LG tv have great potential but if this is an issue it just doesn't make them look good.
You guys are lucky, if it works... what so ever we do, it doesnt connect. All of a sudden, TV is a disposable now 😠 not good LG! You should name your company LNG
Hi yeti thanks for this , This is not the solution but a great workaround. There is something wrong with all the WIFI modules and motherboards on 2017 LG TVs. I have 65SJ800V SUHD TV. On Day one I had a Mainboard failure , I got a new TV , Now just a few months later , endless problems with the WIFI. Disabling Quick Start + has the same effect as unplugging the TV. So you can do a hard reset on the TV with your Remote. QUickstart+ Does not make your TV boot much faster in any case. MobileTV on is a completely useless feature also that doesn't work for me at all. The App does everything when the TV is already on but cannot even find the TV when it is off . Thanks again.
Riaan Rai Thanks for the info. I found this workaround when looking for a fix for my sister's 2017 LG TV. It kept having wifi issues (Disconnecting or not finding out Wifi). I haven't asked her about it but it's been a few weeks since I changed these settings and I haven't heard her complaining again.
Tried your remedy. This may have worked for my webOS TV UJ6200. Thank you and what a shame that these guys are willing to send defective products to stores.
Giving this a shot. Please make this work. If I have to reset the wifi connection and type in 32 chars one more time on this magic remote I'm going to throw something at this TV.
I had the same tv as you are bro. It doesn’t even connected to the internet for weeks. I am so frustrated now, we can even watch anything. The only things is connected is our device and DirectTV
wuerzelburg there is a problem with frequencies of router , there are 2 antennas 2.5 GHz and 5 GHz . Split your router connections to each antennas in router settings in wifi options. Tv not working properly with 5 GHz , You have to choose 2,5 GHz and will be Perfect:)
Drrr Neee Problem solved. Turn of TV's quick start. Additionally (not sure if it had any impact) change Wi-Fi security to wpa2. www.lgwebos.com/topic/3285-wi-fi-connection-problem/
Same issue, and WITH the latest upgraded firmware. Both TVs, ( have the 49" and the 65UJ6300). so it is 100% software related. Also, the ethernet doesn't reconnect after you turn the TV off. VERY BAD tvs, last LG products for me :)
Try clearing Advertising Cookies and turning off that feature - that seemed to fix the problem for me. Was dropping internet multiple times an hour. Haven't had a problem since and its been over 3 days.
I just read something about this wifi connection issue wich I have too. Apparently there is a wifi power saving mode in the wifi box that turn off the wifi connection after a while. So if you can access to the settings from your box, this issue should be solve. I'm gonna try. I'll let you know.
there is a problem with frequencies of router , there are 2 antennas 2.5 GHz and 5 GHz . Split your router connections to each antennas in router settings in wifi options. Tv not working properly with 5 GHz , You have to choose 2,5 GHz and will be Perfect:)
It doesn't even give me an option to do that. When I click Wi-Fi connect all it says is "Wi-Fi is turned off. Turn it on to see the list of available networks that you can connect to and additional related menu items." My tv has worked fine for a year and a half now this happens.
same its the second time it happens and I am so annoyed. I'm going to leave my tv to unplug tonight and try again tomorrow. Also, going call LG again because this is just unbelievable@@payton2872
Permanent Fix (at least for me) - Install LG Developer mode app from Webstore .... Create a LG developer account (Use your PC to do it- from LG website)..... login to app... enable developer mode ... and enable clear cache ... replug your TV power supply .... and its fixed ... if issue comes back ... just redo it ... enjoy your TV.
Unfortunately this does fix the problem for me, as the internal WiFi circuit appears to me fading out just in few minutes after power on 😕 Probably a serious design issue (!!!) that overheats the WiFi circuit.
steve sanner you have to go to general settings and reinitialize the TV. The customer service rep told me that there are updates once in a while and if we don't agree to these updates then the Wi-Fi problem can arise. Did it yesterday and haven't got any issue since (considering I had to unplug/plug my TV more than once a day). Hope it'll help everyone.
Jaja, pensé que era broma por qué ví varios vídeos donde desarman la tv para reconectar la tarjeta wifi, pero desconectar y conectar de nuevo la tv función en LG de 75", GRACIAS !!!
id found out the problem with the wifi on LG Id searched around and they said the Wifi module on the main board went bad. it happens too all LG smart tvs
@@Jb-nd4bu goto settings and look for network and then goto wifi connections and search for wifi so if it cant find your router or any other wifi signals then that would be the problem or turn on wifi from your network
Well we tried resetting our tv, we reset our router and unplugg tv. Everytime it says theirs no connection and available network. Once we uplug everything it works fine for about 10 mins, then the same thing happens . It's not the wifi since it works fine on our other devices.
I have the same problem. will anyone recommend a wifi extender with ethernet so I can just plug it in with a cat 5 cable? the wifi card in the tv is apparently good until the warranty expires. LG knows it too. also It works sometimes and others not.... WTF?
James May it’s not like he can actually fix the problem it’s not his fault it’s the companies fault and hopefully they’ll fix it soon because it’s really annoying
Same issue. Do not ever buy an LG TV.
Thank me later.
I had the same issue with WiFi not working every morning on my LG 55UM7000PLC, only thing that helped was completely unplugging the TV from socket and then it would come back to life. After I turned off the "Quick Start" option in All Settings -> General -> Additional settings, it is working like a charm for last week - every morning TV is normally connected to WiFi automatically. Since "Quick Start" is leaving the TV in some "standby sort of" mode, it seems to me that after a long period of being in that state (during the night for example), TV goes crazy and disconnects or whatever. So, TURN OFF that "Quick Start" which is saving you like 3 seconds of your life when turned on.
How do big company’s get away with things like this? We all payed for these things with good money. Things should work as they should.
One year warranty 🤷♂️
Mine is a 2019 model and this happens regularly with the wifi, firmware up to date.
same thing happens to me almost every 30 minutes....i did not pay 1400 for an lg to have this crap happen constantly
Yes that's true
WE have the same problem and still no solution. So annoying
It's happening to me to..TV is only 2yrs old
My tv is legit been here less than a month such shit comapnies
FUCK LG
This works temporarily. But the permanent fix is to remove the back panel of the TV and straighten out the crimped ribbon cables, and make sure they're well connected. There are at least a couple of videos on RUclips that show how to do it. Good luck to all of those who have this problem.
Just did this to my LG tv today and so far so good. Straightened out the wifi cables. Checked they were in properly and tight and has been fine since!
Fingers crossed. Just took that baby apart and fiddled with the ribbons and it appears to be moving much faster. I’m still anticipating the crash here in 15 min, we’ll see!
Now this is happening to me I’ve had this tv for a year and it has recently been acting up it’s so annoying that it doesn’t show any WiFi
Same problem here except my t.v. Won't find any available Wi-Fi connections even though there are at least four. Same response from LG. I've discovered if I unplug the t.v. When I plug it back in it reconnects with no problem, which is better than doing a Reset and getting logged Out Of EVERYTHING, but I shouldn't Have To Do That. The response they give me to "resolve" my issue really makes me angry. Glad to know i Am Not Alone.
Brooke Rivera Just ran into this problem today. I tried various suggested complicated "solutions" without sucess. Never thought to disconnect tv, but tried it and it's back to normal now.
I bought a 4k 79 inch lg tv for 5k and its doing the same issue i have to unplug it and plug it back in to connect. Very annoying
Reminds me of THE IT CROWD
I disconnect my tv when it first happened and it didn't do anything
I just fixed my wifi problem on my lg uj6320 43 inches tv. i just changed the DNS Server to 8. 8. 8. 8 (without the spaces) in advance wifi settings.
Seems like we’re all having the same problem around the same time
The way you just fixed is is only temporary, sooner will disconnect every 5-10 minutes.
Same thing for me, I talked to multiple LG agent and 1 supervisor. The supervisor told me the wifi router have to be within 3 feet if the TV which doesn't make sense. But even within 3 feet the problems happens. They asked me to send a video which I will do as soon as it happens again. With the wired connection it's ok. I'm sure it's a software/firmware issue. We just need LG to fix it. For now, horrible experience with the support. I'll let you know if I have more details.
Thanks! I'm also still in contact with them.
Alfred's channel did you figure it out? I hate this issue so much
I did a video to show LG support, I haven't heard from them yet... Last time it did the issue, the TV did a reset by itself of all the configurations. I had to enter all my accounts information (wifi, netflix, google). I will let you know if I have news. Are you guys using the real remote or the LG TV plus app to control your TV?
Just to put more information, the first time I called the support team asked me to do a reset and to plug a wired ethernet cable when the problem happens. I did the reset and the problem happened a couple of days later. When I plugged the wired ethernet everything was fine. The problem seems to affect only WiFi.
The real remote that came with the TV. Any luck at all since then? Any improvement?
Same issue with the tv have to disconnect the power cord from back of tv and reset it. It didnt do this before the update but now its doing it every other show i watch via wifi connection. Such a let down for such a great product.
I have a LG 65UJ6300 and I figured this out. I already had the latest firmware but the wifi was still was cutting in and out. I opened up the back by unscrewing all the screws and then there were three clips on each side of the tv still keeping it closed. I pulled up on each side more firmly and the back cover popped off. Then I just confirmed the wifi module was plugged in, pressing the connections firmly while not touching anything metal. Then I sprayed it with compressed air.
Finally, I reversed the procedure popping the back cover clips on each side using moderate pressure and then putting the screws back in. Lo and behold it worked!
I've the TV under a year. I've used it maybe 20 times and I have the same problem. I unplug it and it resets sometimes, but drops the signal again. It says WiFi is turned off.
Lost Wi-Fi on my LG. Your suggestion fixed it. Thanks!
my lg tv drops wifi connection then when i go to setting the wifi is not connected. then when i try to connect there are no networks that show up and it says the wifi is off and to turn it on, but there is no option for me to turn on the wifi. I reset the tv then when i got to where i set up the internet i select wireless wifi then it just searches and never finds any networks
I got this years ago and like so many the tv started to get issues after warranty. A few finishes would work then it would go back to disconnecting and LG support was non existent. HOW TO FIX - The WiFi card in this tv is positioned at a very awkward angle that bends the wires. It’s not a hard fix but fidly. Place tv on a couch and unscrew the back cover to find the WiFi card (think it’s middle bottom from memory). The car is made cheaply and the way the wires are positioned causes it to get faulty. You can either get a cheap replacement or if you’re lucky I just unplugged, cleaned and positioned the wires at an angle where they are not bent. If you have an issue with this tv disconnecting, lagging and slow etc, this is the fix.
I have the same problem this tv it’s garbage .
I have to unplug the tv ,that works the WiFi comes back .
Vera Soares how can i fix it?
ye btao ethenet cable ki help se to wifi connect kr sakte hai na lekin agr pc se tv ethenet cable ki help se krna ho with enternet excess to kaise karenge ?
Thank you!.. i cant believe it was this simple to fix the connection on my tv
Thank you soooooo much for sharing! My LG (newer) keeps disconnecting from our wi-fi and would not reconnect the past few days.. until I found this.... it worked! Yay!
My LG TV didn’t want to automatically connect to my Wi-Fi. I finally figured it out. The fix was in correct Wi-Fi router settings and not the TV. It has something to do with Wi-Fi network channel and band. I think the Wi-Fi router has to be set on 2.4 GHz for the TV to find it automatically. In my browser I opened my router settings and set the Network Band to 2.4 GHz and set the Network channel to 11 (1 and 6 work probably as well). My security type is WPA2-Personal. After this network channel/band fix (setting the band to 2.4 Ghz and setting the channel to 11) my TV always automatically connects to Wi-Fi. No problems after that.
How do i get into my modem? Router? I dn't know the difference. lol
wow it worked! For no reason my wireless network was dropped and the TV kept searching and no networks would show up. I followed your video and voila! My network list appeared and I reconnected. Had to enter my password and everything again. Very strange it got dropped so randomly like that.
Exact same issue. So LG Called a third party to come fix it. They changed the wifi module and the computer module. ALL FIXED. These TVs have an issue with the modules failing. Get it fixed if it’s under warranty before Your warranty runs out !!! It was almost a year before this issue happened to me !!
Chris OhBoy this comment was posted nine months ago, just wondering if any new problems arose after?
You need to replace the Wifi card. It cost in between $12 to $20 for the wifi card and it only takes about 10 minutes to fix it yourself. Seems like LG smart tvs made from 2017 to 2019 have this problem but LG refuses to acknowledge it.
I have the same issue with LG 55UJ6300 model. The technician replaced the Wifi chipboard and main board but it didn't fix the issue. It seems like networking deamon of the OS is crashes and it doesn't start until I power reseat the TV.
Ravinder Kumar there is a problem with frequencies of router , there are 2 antennas 2.5 GHz and 5 GHz . Split your router connections to each antennas in router settings in wifi options. Tv not working properly with 5 GHz , You have to choose 2,5 GHz and will be Perfect:)
i have the same model and i did in order to fix it is change the dns server to 8. 8. 8. 8 in advance settings
I had the same issues with another model of LG. When I bought it, it doesn't have any issue. After one or two month, wireless started to drop down. Then they changed wireless combo module. It worked properly for one or two month and again the same issue. Now they changed both wireless module and main board together. One month is passed and still it is working. Let's see what will happen.
Try the firmware update on the description... Seems to have fixed the issue.
Same issue here. My 49 inch 3D tv wifi issue. Magic remote is not pairing with tv. Magic remote pointer is not recalled. Complained in lg and answer is some time it happens.
Same And more problem with LG 55UJ75 here. I cannot find wifi connection and also smart view and screen sharing and magic mouse not working sometime.The worse part is screen will be freeze when I watching via Usb port ! LG TV is garbage I waste 800dollors .Any solotion?
Did you try to update the firmware from the link at the description? Make sure that this firmware version is compatible with your tv model.
Thank you for replay . Yes I used lg.com but after update it increased my problems. My tv constantly say unknowned device disconnected and connected . When it start nothing work well. Magic mouse not appear and I cannot use TV. I turn off and on but problem will start again . After 30mins it will be better but It will back soon again!
Unplug and plug back in isnt working for me im so pissed! This is bs like it was built to fail or something our tv is only a year old WTF!
I'm having the same problem its 2 weeks out of warranty and they wont do anything to fix it and want £200 off me!! No chance the tv was already £800+
@@deanna9576 ugh never again goin with lg like i said it was built to fail or something BUTT i did sorta fix it, at least to watch my shows and stuff by running an ethernet cable from modem to tv (wired connection) jus sucks cause ill never be able to use wifi with the tv and im not spending 400 dollars jus for them to send tech out better to just get a new tv. But at least we can still use it. For now.
I’m highly upset. Worst fucking time for it to acting stupid, this tv in my room is hardly used I’ve had for 2 years.
This is a known hardware issue, thx to the speaker being too close to the flat cable connector, it can cause vibration that "tampers" the connection between the cable from the wifi card to the motherboard, if it stucks without WIFI after rebooting, which will only work when the cable it's "seated okish" only "reseating" the cable will work.
unscrew the back panel tv, the wifi cable has a written WIFI word on it, this flat cable goes to a blackbox near the power/joystick button, with another falt cable actually going to the power/joystick button, unscrew this box, and clean the cable on both ends (wifi only)
FOR EVERYONE COMING ACROSS THIS ISSUE: I was struggling with this sh*t for the last year. Lately my remote was freezing every 5 seconds and the TV couldn’t connect to internet. JUST DO A FACTORY RESET USING THE CODE: 0000. This fixed all my issues, I found the solution myself. So easy but so worthy.
Note: if you factory reset your TV you will all the apps downloaded and all password, you will have a brand new TV.
I have this TV. Had it for a little over a year. The past week I have multiple issues. The TV freezes. The button on the bottom stops working continuously. The wifi constantly is loosing connection. I have to unplug the TV CONSTANTLY to temporarily fix issues. Checked for update it said up to date. Please help me.
Kevin Maxwell,, mine is doing the same thing
@@franklineombati1891 let me know if you figure out what's wrong with it please
I have the exact same problem. Could you fix it already?
I haven't fixed it yet. I would love to know what the fix for this is.
Apperently it is some kind of software issue. In the description it says he could fix the problem with an update. In the patch notes is written something like fix for wifi issues. Unfortunately the update isnt out yet for my tv :/
I had already contacted LG about this, and a technician came to my place to see the TV. He had some sort of "magical" remote control to check the TV, and said the TV was ok. Of course the problem didn't happen with him here, as it is intermittent. Also, I tried to manually update the firmware, but the problem still remains.
the magical remote!! they did the same thing with me. did some type of special factory reset. Im not connected to the 5Ghz wifi network and haven't had an issue since
Cassiano Monteiro i have to restart my modem in order to fully watch movies in HD
I know the vid and the comments are "kinda" old, but for people having problems with WLAN (not cable) try the following:
1. open up the bar with all the apps on the bottom
2. open "LG screen share"
3. turn off "listen mode"
I dont know why this bullshit mode is interfering with the WIFI, but thats the problem for many people.
When i was testing my internet speed via Netflix i got around 0,5 - 1,0 Mbit... after the fix i have my full speed of 100Mbit.
Hope i could help!
Resetting works as far as getting my wifi back, but the connection is so slow that apps just freeze. Xbox, Firestick, and PC all work without any problems.
I've got the OLED55B7V which was ridiculously expensive. I won't ever buy LG again.
I've noticed when the TV got it's updates this started happening
Yep. Same here.
They rejected junk quantity over quality!!!
Ok so I found a solution. Ive seperated my 2.4ghz and 5ghz signals on my router and given them seperate SSIDs. Then forced the TV to connect to the 2.4ghz signal only and BAM. Perfect signal no drops!! Been like this for weeks now.
So, is this a firmware issue? And if it is, what version of the firmware should I try to roll back to? Thanks in advanced... also, I think it's clear that people who want a dependable smart tv (i.e. everyone commenting here) should steer clear of LG's tvs or just boycott them completely like I will do from now on
I'm using version 4.70.15 from June 20th 2018. Seems to have worked for me.
After I had talked to an LG tech on the phone, and he could not help me...
I figured it would be a good idea to wire the TV directly into the Wi-Fi modem via Ethernet cable, with the idea that the TV would automatically update all of its systems when provided within internet connection...
I don't know if it has anything to do with it but I then went into the account management settings and created an LG account, then while the TV was still plugged into Wi-Fi modem via Ethernet I turned it off and unplugged it, waited a few seconds, then Rebooted the TV. Then with the ethernet still plugged in I went to the Wi-Fi settings and connected to Wi-Fi and it worked just fine, I've been unplugged the ethernet cable and the WiFi still continue to work..
Also did a software update
i had the same problem, it disconnects from wifi constantly, sometimes it reconnects itself, sometimes i used to turn it off and start again. one day it just displayed a message "wifi is turned off" then i called service from lg and they changed the wifi module, and that's all, it's working again -----Real solution----
How much did that cost you?
I've had this TV up for about 1 week, and it only was able to connect to wifi for 3 days. I'm so disappointed. I've already thrown the box away and I want to return it.
You got to turn off quick start in your menu
Thank you for this. After reading through a number of possible fixes, I tried this first and have not had a problem since. It may not work for everyone but it took all of two minutes to try. Sometimes the easy answer is the best. Thank you.
this might work
you fucking brilliant human. this is the solution. thanks.
Didn't work for me
@@rosaarista7193 try factory resetting i don't have this problem anymore
Had one power outage in my apartments my TV hasn’t been the same since. Garbage!!!
Just returned an LG for this exact problem almost 2 years after your video. I see they still haven't fixed the problem. I bought a Vizio and it hasn't disconnected once!
Ugh!! I thought it was just MY tv... I have the exact same issue... mine always says the time & date are not current & it resets to like 1999! So frustrating. I have to turn the power strip off & on then it works after I reset the date (even though I have it set to "automatic time & date"... it works until I turn the TV off for the night & when I come back its disconnected... how can I fix it!?!
It worked perfectly for me, thank you very much 👌👌
Unplugging doesn't help. Give me another option please.
Hello; I'm on a laptop now. How do I use the LG link you provided on my TV? Thank you!
There should be a PDF file in that link that provides instructions.
I put in my pssword snd it connects but the next day I have to put it in again. Is there a save button so I do not have to continually enter my passwork
We have one of these LG and like a month after we got it, started loosing the WiFi. Connected via Ethernet and worked fine but keeps dropping connection. Send it to the store still under warranty and they changed the WiFi module but worked fine just for a few months and now is all back again. Will appreciate any tips
Tbh you can unplug the TVs WiFi receiver from the motherboard and that resets the tv, usually happens cause you’re not closing applications before switching to another one
how do you close applications before switching? i have LG 55LH575T-TA. whenever i watch netflix or youtube after a few mins it says "cannot play this title for you right now" then when i exit and reopen netflix it will say no connection. we have it for almost 3 yrs now and the problem started 4 days ago
This model is comun, you need remove de back cover and unplug de RF module cable, is in the same part the canal control module put in a lower position.
What?
@@Jessi-jessXoXo right!? was that even english?
I have the same issue and I have tried to restart like you did. But it’s not working. Idk how to fix this problem... plz help
RACHEL HAN I have the same problem too. I also try to unplug it but it doesn’t work
Mine worked fine for several weeks then started doing the same thing. Looses Wifi connection and I must power cycle with the plug then it works for awhile and looses wifi again. What a pain ! I hope someone has a real fix.
Omg same with mine what do I do?
The same has been happening for me these past 2 weeks
What has been happening? LG should take the responsibility how come new tv is not finding wifi signals.! Getting upset
Downloaded the latest update on USB drive (Mac platform) and tried it. Samsung did not see recognize the file on the drive. Message was that there were no photos or video files found.
Samsung wanted to initialize the drive so I said OK. After I did that i connected the USB to the Mac to download the update again but the Mac did not recognize the USB drive. Any ideas?
You need to format the USB drive with the FAT32 file system. On a Mac, you can use the Disk Utility to do that. Then follow the software update guide from this link: gscs-b2c.lge.com/downloadFile?fileId=AtX2OrsNv6XsgzEfnzoMfg
LG already has the fix for it.
Find your TV model on the list and if it applies to your TV then download the fix and apply as they stated.
www.lg.com/us/support-product/lg-43UJ6300
I just performed the update, let's see if it helps...
Cassiano Monteiro this fix worked for me. My wifi is not dropping anymore. So my issue is fixed.
Would a Ethernet cable fix the problem ? It’ll be my last option.
Mine still has problems with the ethernet cable too. Super frustrating.
I have the same problem I have to switch the tv off at the main is there any other way to sort this problem out
Never again an LG TV
it's a chip in back of tv . it needs replacing. I've had technician out 2 times now . absolute joke
Paul Gregson how much they charge you
So I'm no alone with this issue,my tv is yes two months old ,I'm pretty good with technology, I even on the modem setting restart the 2.4 signal ,I double check everything yes to find out is this CRAP LG TV,THE LAST TV I buy From LG.
Hola tengo un smart tv de lg de referencia 50uk6500pda y cuando lo prendo no me reconoce el magic control ni el wifi ... hasta despues de varias horas prendido puedo usar esas funciones... estuve mirando y la versión del software es 04.10.40 .. si tienes una solucion te lo agradeceria
life is definitely not good with this junk tv's except with ether net cable and my dog runs right at the cable
Same problem here, I've LG SUHD TV SK5500PTA , Wi-Fi connection undetected its said connection turned off, but I've good speed internet connection.
Same problem, I hard wired over from nearby component that was receiving WiFi signal...DISH receiver. Fixed problem as TV recognizes a hard wire connection from a WiFi component
Amazing. My TV is fixed thanks to this video. Thank you so much!
Ngl kinda mad I didn’t think of unplugging and plugging back in thx man
Thank you sir. Seems I'm not the first and its a know problem apparently. Which sucks because LG tv have great potential but if this is an issue it just doesn't make them look good.
You guys are lucky, if it works... what so ever we do, it doesnt connect. All of a sudden, TV is a disposable now 😠 not good LG! You should name your company LNG
Try going to settings, General, and turning off "Mobile TV On" and Quick Start+.
Hi yeti thanks for this , This is not the solution but a great workaround. There is something wrong with all the WIFI modules and motherboards on 2017 LG TVs. I have 65SJ800V SUHD TV. On Day one I had a Mainboard failure , I got a new TV , Now just a few months later , endless problems with the WIFI. Disabling Quick Start + has the same effect as unplugging the TV. So you can do a hard reset on the TV with your Remote. QUickstart+ Does not make your TV boot much faster in any case. MobileTV on is a completely useless feature also that doesn't work for me at all. The App does everything when the TV is already on but cannot even find the TV when it is off . Thanks again.
Riaan Rai Thanks for the info. I found this workaround when looking for a fix for my sister's 2017 LG TV. It kept having wifi issues (Disconnecting or not finding out Wifi). I haven't asked her about it but it's been a few weeks since I changed these settings and I haven't heard her complaining again.
Tried your remedy. This may have worked for my webOS TV UJ6200. Thank you and what a shame that these guys are willing to send defective products to stores.
Giving this a shot. Please make this work. If I have to reset the wifi connection and type in 32 chars one more time on this magic remote I'm going to throw something at this TV.
@@internut33 Did this work out dude?
How often does it happen to you? Is it like once in a while or on a daily basis?
It happened on a daily basis... After I updated the firmware, the issue was fixed.
I had the same tv as you are bro. It doesn’t even connected to the internet for weeks. I am so frustrated now, we can even watch anything. The only things is connected is our device and DirectTV
In my case, restarting the router works. Also if I disconnect and reconnect to your Wi-Fi network works.
wuerzelburg there is a problem with frequencies of router , there are 2 antennas 2.5 GHz and 5 GHz . Split your router connections to each antennas in router settings in wifi options. Tv not working properly with 5 GHz , You have to choose 2,5 GHz and will be Perfect:)
Drrr Neee Problem solved.
Turn of TV's quick start. Additionally (not sure if it had any impact) change Wi-Fi security to wpa2.
www.lgwebos.com/topic/3285-wi-fi-connection-problem/
Same issue, and WITH the latest upgraded firmware. Both TVs, ( have the 49" and the 65UJ6300). so it is 100% software related. Also, the ethernet doesn't reconnect after you turn the TV off. VERY BAD tvs, last LG products for me :)
Try clearing Advertising Cookies and turning off that feature - that seemed to fix the problem for me. Was dropping internet multiple times an hour. Haven't had a problem since and its been over 3 days.
MatthewSparkProject can you please tell me how to do that?
This is the first thing support asked me to do, but the issue came back a couple of days later...
I just read something about this wifi connection issue wich I have too. Apparently there is a wifi power saving mode in the wifi box that turn off the wifi connection after a while. So if you can access to the settings from your box, this issue should be solve. I'm gonna try. I'll let you know.
Nathanaël Bègue how did it go?
there is a problem with frequencies of router , there are 2 antennas 2.5 GHz and 5 GHz . Split your router connections to each antennas in router settings in wifi options. Tv not working properly with 5 GHz , You have to choose 2,5 GHz and will be Perfect:)
Thank you Drrr Neee. It really worked :)
Elliot Smith it did not work😣
I don't believe RUclips TV will work as a stand alone app on TV's. Hand held devices only. You can mirror onto your TV if you have that function.
The solution: go to Network > Wi-fi connection > Advance setting > Edit > uncheck Set Automatically > set DNS SERVER: 8.8.8.8 and connect
It doesn't even give me an option to do that. When I click Wi-Fi connect all it says is "Wi-Fi is turned off. Turn it on to see the list of available networks that you can connect to and additional related menu items." My tv has worked fine for a year and a half now this happens.
@@patrickt6004 I use Wi-Fi also. It works fine for all my other devices, but my tv can't connect to it now for some reason.
same its the second time it happens and I am so annoyed. I'm going to leave my tv to unplug tonight and try again tomorrow. Also, going call LG again because this is just unbelievable@@payton2872
Yes, discovered this myself and it works, so thank you.
discovered "what" yourself? what is the fix?
Same issue. LG has replaced the Main board and wifi module and issue continues.
Permanent Fix (at least for me) - Install LG Developer mode app from Webstore .... Create a LG developer account (Use your PC to do it- from LG website)..... login to app... enable developer mode ... and enable clear cache ... replug your TV power supply .... and its fixed ... if issue comes back ... just redo it ... enjoy your TV.
NISHANT SAURABH how do you do it if you don’t have any WiFi connection at all?? I’m drinig crazy on this thig 🙆🏻🙆🏻🤦🏻♀️
@@svevva I connected TV with LAN cable...
Unfortunately this does fix the problem for me, as the internal WiFi circuit appears to me fading out just in few minutes after power on 😕 Probably a serious design issue (!!!) that overheats the WiFi circuit.
"WiFi is turned off"
I've allready unplugged the damn thing 5 times and it still says the same thing
Don mine wont turn on at all anymore either. I’ve been using a wired connection ever since 😞
Same problem here, with a LG 55UH6500
exact same thing is happening to me on this TV. Anyone have a solution please post in here
steve sanner you have to go to general settings and reinitialize the TV. The customer service rep told me that there are updates once in a while and if we don't agree to these updates then the Wi-Fi problem can arise. Did it yesterday and haven't got any issue since (considering I had to unplug/plug my TV more than once a day). Hope it'll help everyone.
N. Danis how do I reinitialize the TV?
Javed Mohamed go to settings general and you'll find reinitialize
Unplug the tv .
The internet will be back
steve sanner Bhopal
Thank you so much dear bro very use ful this video
If you need any spare parts for the TV including the Wi-Fi module, I have them for sale. I have the Wi-Fi module the power supply and the main board
Same problem here these TVs are garbage I also have a Samsung and the WiFi on that is flawless
I have that same problem with my webos 3.5 and it's like it can't fix when it fix work for a while then stop
LG cannot get the wifi right. I have the same issue with 2018 4k ultra hd.
Jaja, pensé que era broma por qué ví varios vídeos donde desarman la tv para reconectar la tarjeta wifi, pero desconectar y conectar de nuevo la tv función en LG de 75", GRACIAS !!!
id found out the problem with the wifi on LG Id searched around and they said the Wifi module on the main board went bad. it happens too all LG smart tvs
Can I remove it myself and buy another module?
yeah its only little card its like $22.00 I believed @@isaacsanchez117
How can a i find out if this is the issue with mine ?
@@Jb-nd4bu goto settings and look for network and then goto wifi connections and search for wifi so if it cant find your router or any other wifi signals then that would be the problem or turn on wifi from your network
Well we tried resetting our tv, we reset our router and unplugg tv. Everytime it says theirs no connection and available network. Once we uplug everything it works fine for about 10 mins, then the same thing happens . It's not the wifi since it works fine on our other devices.
I have the same problem. will anyone recommend a wifi extender with ethernet so I can just plug it in with a cat 5 cable? the wifi card in the tv is apparently good until the warranty expires. LG knows it too. also It works sometimes and others not.... WTF?
i have same proplem can u help
Same problem!
I have 52inch 4K smart
I’m done with LG TVs
that doesn't fix the wifi dropping... that is like pushing the power button... in a few minutes it's going to drop again... you unplug it again?
James May it’s not like he can actually fix the problem it’s not his fault it’s the companies fault and hopefully they’ll fix it soon because it’s really annoying
did not fix the isquemia not even resetting to factory. All electrónico have a pre-set lifespan
Change the country region. I've the same problem here, and i solved changing the coutry region.
Really? Did it work?
change your dns server too in advanced wifi settings on your tv to 8. 8. 8. 8. i can now watch youtube without any problems
This worked for me tonight.. Like magic!! I spent an hour trying to fix it.. Tried this and Bam! It worked!
LG get your shit together, this is the last oled I'm buying if crap like this continues, cheaper brand tv's don't even have this issue that I know of.
Thank you for your help it fixed the issue