The BEST way to Handle PUBLIC ACCESS ISSUES for SERVICE DOGS (Step-by-Step)
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- Опубликовано: 5 окт 2024
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This video discusses what to do when you're denied public access into a store or restaurant with your service dog. Here are step-by-step instructions on what to do when you're told that you can't go into a store with your service dog. Includes ADA hotline number.
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As a cashier at a grocery store, we have to read Ada's rules every year.
Good rule of thumb! Even for the SD community, of which I am a part.
Restaurant: No, I won't follow the ADA and let you in!
Most SD handlers: Okay, I'm about to very sternly educate you in 3...2...1...
Doggy-U: Ooh, goodie! A teaching moment for my apprentice!
🤣🤣🤣
Thank you! I'm a new handler with social anxiety, autism, and minor agoraphobia so having an access issue scares me but my dog being able to task for me is totally worth it!
I'm glad you found this video helpful! :)
In CT unless you are blind,deaf or have mobility issues you cant have a service dog, they do not allow for pyicatric,medical alert or PTSD dogs yet, its kinda sad, I'm glad your in a state that allows al the ADA rules to be followed not just a few
@@Disapointedmellencol Hey, by the way, in most of those cases, ADA law supersedes state law!
You can technically sue the state of CT for endangering people with invisible disabilities and thus breaking federal law, since disabled people are protected under the ADA regardless of situation/disability. 😌
@@Disapointedmellencolconnecticut must follow the federal law, certain kinds of service dogs might not be protected by the Connecticut law but they are by the federal law. So they cannot deny a service animal Public Access, no matter what kind it is.
@@Disapointedmellencolthat actually seems illegal purely based on the ADA. i'm sure if someone sued they'd take that off the books.
Thankyou so much!!!! I’m only 17 and haven’t had a public access issue yet, but I know it’s coming. This will make it so much easier ❤️
Hi Kailie! I'm so glad you found this helpful! Please feel free to share with others that need a solid gameplan to tackle access challenges! (and follow us on insta @doggy.u for more content!)
@@DoggyU totally! :)
If it involves food and they are already pissed off at you, just leave if you can. I wouldn’t trust them to serve me anything after they have already gotten mad about the situation. People can be hold secret grudges. It’s a shame.
I just found your channel and subscribed. So happy! This is perfect guidance. I'm an LEO (Law Enforcement Officer) training a service dog and this is EXACTLY how it should be handled. Try to educate and inform first, escalate to management or the police if necessary and so on but above all, remain calm. You want to have a conversation, not a confrontation. As Laura mentioned, you are an ambassador to this community. Your conduct will mostly set the tone for the encounter. Most LEO's are trained on Service Dog access in their academy. I know for sure it is here in Massachusetts. SDITs have the same access in MA. as fully trained SDs so it's important to know your state laws as well.
Great job Laura. As I mentioned, I am so glad I found this channel as it has been a wealth of information so far to help in my journey with Hilda.
Hi Barron! Welcome to the channel! I'm so glad you're finding the videos helpful and that this one was spot on with your experience as a LEO. Good luck on your SD journey with Hilda!
If I may clarify, while I agree with what Laura's guidance is on how to handle a denial, please understand it is based on my training and experience. It is not a legal opinion. If all else fails, take care of your health first and distance yourself from the situation.
I'm a veteran in VT and brought my service dog using VAMC transportation down to MA for a leg exam. I'm a disabled vet partially blind double leg amputee in a wheelchair. Everyone loved my dog which is a bit of a problem in itself. Black German Shepherd was three months old. Law as you stated treats sdit same as sd. Everyone was actually calling other doctors and nurses etc to come see my dog while I was there. Slept whole three hours down and back and during our visit would lay down when not doing anything. They scheduled me to come back for additional amputation. For some reason Human Resources or someone claimed I was not allowed to bring my dog. Now this is after I have already been down and back. I told them I have photos of everything so don't tell me I didn't. I was told place was in uproar. 70 people wrote to complain or request exemption for me. Dogs aren't allowed in hospital. I countered with there are more than several employees here with SD. My surgeon who was on my side offered to take my dog to her house until I recovered from surgery so her husband met us when we arrived and dropped her off when I was released next morning. Very very very messed up situation.
I am training my husky puppy as a service dog, been dealing with depression and anxiety since 2018, I really appreciate you taking time to provide educational information for all service dog owners/parents.
How is it going? Most huskies generally aren't recommended as service dogs so I'm curious to hear your thoughts so far.
@@jellybeansi
He is doing really, he is fully potty trained and he is very social, loves people and other dogs. Working to teach him off leash discipline and self control when around other dogs and people.
He is seems to want to interact with every dog he see and wants affection from every person he see. Would love some education around these points if you have time.
A few additional facts about California (and many other states:
A public place can ask only two questions to determine if that individual's dog is a service dog:
whether the dog is required because of a disability, and
what work the dog is trained to perform.
The public place cannot require a person to "prove" that their dog is a service dog. A service dog is not required to be registered, certified, or identified as a service dog. However, in California, pretending to be an owner of a service dog is a criminal misdemeanor punishable by a fine of up to $1,000 (and/or up to six months imprisonment).
Emotional support does not qualify as a service animal (not protected by ADA)
True, but an ESD with tasks is an àssìstance dog. My first dog had the 'get space' task to help me with crowds, infrequently used but necessary. He also càrried my keys because I kept losing them down the bottom of shopping bags when I went. NOT all tasks are obvious, but as long as the dog does help, no matter how 'small' it is, the dog is assisting.
@@shiori510 again, emotional support is not part of a service dog's tasks. Neither is getting your keys.
What exactly is "get space"? Does your dog growl and try to bite people to move them out of "your" space?
@Supreme2k he didn't get my keys, I got them.
I had to drive my wheelchair with one hand and I had to carry my shopping bags with my other hand.
He carried my keys because to get in my home it'd be nice to be able to get the keys and unlock the door without being stuck in place for several minutes and worrying my neighbours.
👏 👏 👏 Well said. I'd like to see it clarified a tad bit more though. HIPAA gives everyone the right to medical privacy. Some companies seem to think it's OK to badger you about how your health requires a SD, when in reality a simple "medical alert and response dog" (if that is what they are trained to do) is sufficient. You should NEVER feel badgered for personal information protected by the privacy act.
I've been watching videos on service dogs in public and I really didn't appreciate the confrontational attitude most of the video posters had. It's as if they go out of their way to start something so they can look like a victim. Really glad I found this video as I was beginning to feel as though getting a service dog would be more of a problem for me than a cure.
I've heard that comment from a lot of other people that watch my video, and I'm so glad you found this one useful. I've been training dogs for service work for 11 years and over the years you learn that you are always an ambassador and you catch more flies with honey. You can do both while still protecting your rights and the rights of others. Stay safe out there!
I thought the exact same thing. I was horrified at some of these young folks who appear to go looking for trouble. And are yelling, swearing, bullying people. I'm considering getting a SD and those videos scare me.
I think I'd rather give people, even SD handlers, the benefit of the doubt. Access issues can be incredibly challenging and when you're faced with it repeatedly? It makes a person want to give up sometimes! That should be enough to prevent fraud imho, but it's still an issue, so must not be enough incentive to stop! Thankfully, this video helps stop the hogwash positively! Ty.
I haven’t had any access issues yet I live in Florida so SDIT (currently what mine is) extends the law to in training as well. I even asked the hospital on base where I got my meds because I wasn’t sure if it extended on there (don’t ask me why my reasoning was so-so) and I made sure to tell them that I know with Florida law SDIT are allowed there and the hospital staff was nice as there were two women I had asked at the kiosk if they knew or not one wasn’t sure the second said it was fine if it was florida law then the base adhered to it as well so anybody in the military with a SDIT as long as your state extends the Ada to you then YES you can bring your SDIT the same places a regular SD would be allowed. Don’t know if this will help anyone or not if it does happy that I asked this question and can help
I have found some cultures are really resistant to having dogs in their business. This has nothing to do with race obviously, but some countries are shocked by the idea of dogs assisting people, they’ve never seen such a thing and just don’t understand their importance. Some cultures really believe dogs are “unclean” and the laws in their areas would never allow them in businesses, so they are shocked to hear someone ask to bring their dog inside. I’ve seen people really just be worried that giving access would be breaking the law and just didn’t know they were incorrect. Calm, kind and informative conversation with people usually helps diffuse the situation. If you do run into a absolute refusal, do file up with your state office who handles disability complaints, (as well as the number listed here) mine helped with educating a business in NH. I called the police first who put me in contact with the proper authority. Some businesses are still not great about admitting service dogs, and as a result I don’t eat there or only order take out. Great video!
Thank you for taking the time to comment. You are so correct! I always go about my day under the premise that everyone is just doing their best and in this case, a lack of education is generally the problem. Glad you were able to successfully resolve an access issue in NH. Stay safe out there, thank you for watching and happy training!
I know this is an older video but I chose to watch it because of a recent (Nov. 2022) interaction I had at a health facility. I have had other issues but this one really surprised me. I had been to this facility 3 times with my service dog, once for myself and twice for my husband. The first time I was asked if she was a service dog and then what task she was trained to do. I have PTSD as well as several other mental disabilities, diagnosed 30 years ago, and receive monetary compensation for them. I said she does medication alerts and panic attack intervention. The person was ok with it and we went in to our appointment. One of the doctors claimed to be afraid of dogs so the next time we went I left my dog at home. She asked where the dog was and I said I was being courteous of her fear. The doctor said not to worry about it, the dog was fine. The next visit we were confronted by an office manager who argued with me saying my dog was just a comfort dog and therefore not allowed into the facility. I explained what she did and still was told she was an emotional support animal, not a service dog. How am I meant to deal with a situation like that?? I left the building, went to my car and had a panic attack. When it was over I went back in and cancelled the appointment. I cried most of the way home. I am 66 years old and my husband is 70 and ill. We need health care. I have used my dog Zoe for 11 years, I trained her myself. She does what a service dog is supposed to do. I am housebound without her. Not all people are well intentioned but just uninformed. She has been in hospitals, the dentist, my husbands oncologist office, restaurants, stores (walmart is always being a problem) and all my other usual places with no issues.
The ADA does not help us by making the laws vague enough for people like this manager to be able to argue the point. PTSD is considered a disability but part of what a service dog does is PREVENT PANIC ATTACKS BY JUST BEING THERE. Once an attack occurs it can't be turned off, the service dog helps to comfort the person to ease the panic. The word COMFORT IS USED IN THE ADA DESCRIPTION for cripes sake. Why do we not have the right to get out of our homes and function like other people. In my opinion the ADA needs to change the way these descriptions are worded. The line between an emotional support animal and a service dog is very fine one. Is PTSD not an EMOTIONAL problem?? Anxiety disorder is not an EMOTIONAL problem??? I am not capable of fighting these battles, if I was I wouldn't need to use a service dog.
I'm sorry this happened to you. As long as the dog is trained to do a task that mitigates a portion of your disability, such as respond to/intervene/alerting/getting help etc. for your panic attacks, they are a service animal under the ADA. Preventing the attacks by just being there is a benefit of having a dog, but not an actual task. But as long as they are trained to do at least one task for you, they are a service dog. They also must be clean, house-trained, and not bothering/barking/ etc. other people. As mentioned in the video, the best course of action if the office is not allowing you in is to call the non-emergency police number for help, and/or file a complaint with the DOJ.
@@DoggyU Thank you for responding. Zoe is very well trained, very smart and obedient esp. in doctors offices. I get comments all the time about how well trained she is, however, I cannot take the credit, she is crazy smart. She has never caused a problem when we are out, she is perfect. I will miss her terribly one day.
@@lideabarker8161 I have PTSD and can't handle crowds. One of the tasks my SD does is block...keep people out of my personal space and alert me to people coming up behind me. He also alerts to my anxiety rising. Unfortunately many people don't understand this and want to say He is just providing comfort so I just say he is a medical alert dog to avoid the confrontation. Technically it is because when I have a panic attack my heart is racing.
@@brendafrost7001 Thank you for your response. I find that when my dog is behind me it makes me more nervous because people are attracted to her and they come up to pet her or talk to her. I have trained her to respond to the onset of panic and to distract me but again this can also be seen as emotional support. I wish the ADA would remove the question "what task does your dog perform" as it gives away my disability which I am uncomfortable about discussing. I just want to be able to go out and do what I need to without issues. People can be so mean to those of us who aren't as able as everyone else.
Just wanted to mention that some officers will pull the “local police can’t enforce federal law”. Which is not true, but having state laws printed out and in your bag to hand to the officers helps! If your able memorize the State Satute Codes, do that as well. For example ARS §11-1024 and §13-2910 covers Service Animal public access, discrimination and interference in my state. I keep these printed in my backpack or purse in case I need to ask an officer to write a ticket or enforce the law on my behalf 🥰
And besides filing with the franchise, you can also contact the Department of Revenue for your state that “governs” your state
It's good to have a plan for when they deny access. That way you know every point to hit when explaining the law while being civilized and mature. Thanks for the great video!
Thanks Nadia! Yes - always better to plan in advance! :)
The problem is people who have an "emotional support animal" and they think that the law covers them. Then they start screaming when they get kicked out of a store.
I had a restaurant/bar manager tell us we had to sit outside in the wind because “everyone else has papers” even after I calmly explained access laws and that the “papers” are purchased from scam sites online. I explained the owner DID have the right to ask a legitimate Service Dog to leave if it was misbehaving in their place of business, that they do have that protection. I gave her card etc. i did not want to call police as I was with others and did not want to cause a scene . I did tell manager I would be making a report to DOJ. She didn’t care. We sat out back, in the wind, and a stray dog came into patio area and began distracting my dog. I did file a report, I did not hear back and I am still really upset.
AWESOME VIDEO! I’m so glad you explained this in a mature manner. I’m getting a prospect in the summer and was worried about this, this video really helped plan out what to do. More people need to see this 🙃
Cheers to fewer PA issues in the future! 🐕🦺
Thanks Petrisha for taking the time to comment! Make sure you check in each week for new training videos. Good luck with your new pup! :)
The problem is that there are soooo many fake service dogs, crazy people who cannot be without the dog besides them 100% the time go on ebay and buy a $10 "service dog" vest. Then, they try to get everywhere with the dog. This is what have made lots of people become aware of fake service dogs.
Mind set -undereducated not bad ppl
kindness educating
Supervisor request
Laws on hand
Next level -police or leave
File complaint to report
Practice practice practice or card to read
Love this. Great advice. You’re so calm. With my brain injury I get so stressed out in noisy bad situations. Practice ahead with good headspace sounds great. Looking forward to getting my mobility balance dog only visiting now. Thank you.
I really do believe that practicing when you're not under stress is key. Good luck with your new dog!
I love this! It is so respectful and I love how you say how yelling affects other service dog handlers! There is another big service dog youtuber who will make small things like this a big deal and yell and make a big commotion!
I've always thought that you catch more flies with honey :). Also, I work for a guide dog training school and the more we focus on education, the less often other handlers will have issues :) Stay safe out there!
if you are talking about Lexi, she has PTSD, making her reactions very dramatic......
@@Streamysudz yeah some people if they have gone through something that made them yell at people or lash out or get all defensive it’s not their fault plus there are people who are very rude
@@Streamysudz I have PTSD and sure, I do get angry easy.. but I don't yell or scream at people in public.
@@katelyn2224 Good for you LMFAO. PTSD is different for everyone.
Videos like yours have done a great job educating people. We haven't been denied access an hopefully won't be denied.
So glad you found this video helpful!
@@DoggyU I have subscribed🦮🦮🐕🦺 Your content and videos re excellent. Keep up the good work.
@@Episcopalianacolyte Thank you! Your kind words are much appreciated
Thank you, thank you, thank you!! I’m going to start public access somewhat soon with my SDIT. I will use these tips. I appreciate you! ❤
I'm so glad this was helpful! Definitely check out my service dog training playlist: ruclips.net/p/PLOv3ykszW9t_P03C0kEjhgslbjhTeZVLq
Lots of free resources there!
Also this new video might be helpful: ruclips.net/video/tqP9URPqyOI/видео.html
Whilst the laws in the UK are definitely kinda different from the ADA laws, this video should definitely be helpful for if I do end up actually going through with getting and training an assistance dog. (I will say though, going through school and being in college with a disability (autism) and accommodations for that disability apparently forces you to be quite good at advocating for yourself. Like, because of this, I’ve gotten relatively decent at telling people exactly what I’m doing or not doing and why I’m allowed to (eg: if I sit in the reception area at my college for too long, one of the receptionists will sometimes tell me that I need to leave. I’ve gotten relatively good at saying “I’m waiting for my LSW, she’s with [name of the place she works with].” (I’d like to say they’re just unaware, but given that the same person asks me every few days, I think they’re just annoyed at me for hanging around there, which sucks for them I guess, because crowded corridors aren’t something I can deal with alone)).
in Irwindale, at the Renaissance Faire in 2019, they refused entry to a dozen service dogs on Mother's Day. We offered him doctor's notes and training certificates and they didn't care. Some of the mothers brought their children on Mothers' Day and had to leave after paying for their tickets and being denied entry. There were a couple moms in wheelchairs that had mobility dogs. There were guide dogs and other kinds of service dogs that were denied. We called the sheriff and he said it was a civil matter and he would not help. He refused to enforce the ADA. So all the moms with their families who had service dogs had to leave.
I'm so sorry you went through that 💜
Pigs always say "it's a civil matter" when they don't want to help.
I absolutely love this video. I have autism and have found it hard to script what I need to say in these situations.
Hi Kate - I'm so glad you found this video helpful! Dealing with public access issues can be really anxiety-producing. Hopefully this will help next time you run into an issue. Thanks for watching! :)
@@DoggyU According to your ada card Kates service dog would have no public access rights cause shes not deaf, blind or mobility impaired
@@susansadeghian7026 please see above explanation of the card which is in fact CT state law regarding service dogs IN TRAINING and not fully trained service dogs or federal ADA law. Each state has different regulations regarding SDiTs and as a guide dog trainer in CT, the above law is the most relevant for me to carry with me. You're free to carry whichever laws make most sense for you, which is typically the federal ADA law if you have a fully trained service dog.
I live in Ontario, Canada, and so far i haven't had a lot of issues. He has a tactical vest with a "Service dog in training" patch on it, as well as a "don't pet me I'm working" patch. He doesn't bark, and I keep him under control. While he does have some fear issues out of the house, in general he's not jumping on things, getting into things he shouldn't, has never once had an accident in a building (he's had a "panic poop" or 2 on the bus, but I've cleaned it up right away), and generally I've never had an issue being denied access yet. However, because he is *in training* (and only 6 months old) if someone said "no you can't come in here" I'd say "ok, not a problem" and walk out. There's tons of other places we can go to keep practicing.
Along those same lines, it frustrates me to no end when people keep calling out to my dog or reaching out for him in the college. I understand, about half our student population population is from countries like India, where I'm not sure working dogs are commonplace, so it's something for people to get used to. I've thankfully never had any adult try and come pet him, & I'm getting better at telling people to back off and to please leave him alone.
Now to just gain the confidence to start asking for a seat on the bus so I can get him tucked under the neat where he's comfortable, and not likely to be stepped on (the situation this morning on the bus was an absolute disaster. It was right packed, I had to stand and with chronic pain and a problem with fainting, I almost passed out multiple times. Not only that my poor pup was laying on the floor surrounded by a bunch of strangers, trying not to be stepped on because I just couldn't get him behind my legs because there wasn't enough space. Needless to say with 2 extremely crowded bus rides he's got the day off tomorrow and can stay home).
I do however have him partially trained for his first service task of being stability - so leaning against me, and standing still in case I need to lean on him a bit. I'm hoping that with this I can start to have him recognize when it's happening, and just come to me without me needing to call him. That and learning my emotions was the biggest reasons I am training my own dog.
Honestly though, I truly believe I can work through his fear issues and he's going to be great. On the way home on the bus, he was scared, and it was so crowded I ended up having a full-blown panic attack when out of nowhere I feel this bundle of fur against the back of my legs from under the seat. Since I couldn't see him to read his body language I'm choosing to believe that in that moment he felt my anxiety was as great or greater than his own, and he came over to me to say "hey, I'm here for you like you've been here for me. It's going to be okay".
Sorry for the rant... My ADHD got away on me, and there was just a lot I wanted to talk about. Even if no one ever reads this.
This is why I carry ADA cards and hand them out to businesses when we are in this situation followed by going over said ADA card with them for these reasons.
Great tip!
Hello! Where did you get ADA cards? This is a great idea!!
Thank you! Most helpful, informative, concise channel on the internet! I subscribed.
Thanks MannaAzad! Welcome to the channel and thank you for subscribing!
One thing to remember is if you have a service dog in training, the ADA doesn’t apply to them so you need to know the state laws.
In my state service dogs in training are allowed public access, and they updated the law several years ago so all types of SDiT are allowed with either owner/handlers or trainers. 👍
Thank you so much for this. I've just been diagnosed with a disability and considering getting a service dog to help with my mobility, so I've been looking for as many resources as I can on SD interactions and your channel is one of the best. It's frustrating how many youtubers with service dogs seem to start aggressive arguments or chase after people with non-service animals instead of going directly to staff with concerns and educating people who don't know better. I get it, it does seem very annoying and mental health conitions and stress can affect confrontations, but the least you can do is try to stay polite!
Good luck on your service dog journey Rainy Girl!
Let me start this by saying I completely lost my hearing during this past year, I’m partially blind in one eye and have spine / mobility, PTSD issues all due to an accident. I have an European Doberman to help lift me when I fall and work as my ears, eyes. While shopping at a big chain Grocery store the assist manager ran up to yelling at me which I did not hear nor fully see. This caught me off guard and instantly put me in fight or flight mode. I told him I’m deaf, I’m blind in one eye, and I’ve broke my neck and back in an accident, my dog assists me with all my issues. First this man was running and screaming when he approached me. He initially told me “you don’t look disabled to me”, followed by “that dog cannot be a service dog” and “your dog is too big to be a service dog” and he ended by saying he “saw my dog lick an apple and scarring people”. I asked to see the video. My dog was patiently sitting at my side during this entire ordeal, booping my hand as I became more and more upset. The other customer’s approached me stating he was completely wrong. While I shopped, this man stalked me through the store and unbeknownst to me had called the police. Once I reached the checkout stand, 4 PD approached me asking me what my disabilities are, if my dog is a guard dog, and what company is my dog certified with. I explained that they of all people should know what they are legally able to ask me about my disabilities as well as know that ADA does not have any certifications, and NO, my dog is not a guard dog. After a 45 minute questioning by PD they told me that in the future I should leave my service dog in my car! I replied that this would completely disregard the reason for having a service dog. I was quite upset to say the least. I initially 1) contact my SD trainer and we set up a date to meet at the same store to record my dog’s actions during a normal situation so this staff could see , 2) I went to the PD and asked if what took place by their officer was appropriate, No, it was not! 3) I wrote a letter to the stores corporate office to inform them of what took place. After all this I continued to shop at this store and noticed the staff and security continued to follow me when I entered the store. Apparently Corporate had them review ADA guidelines as clerks started asking me questions about what does a SD do in different situations. Months later the Assist Manager still won’t look at me but the rest of staff and security are treating my SD and I much different. I know I initially lost my mind when he first ran up on me but I hope I was detrimental in getting the management and staff familiar with the fact that not all disabilities are visible.
What a great education video. Thank you.
Thank you so much for this video. I have so much anxiety about this happening and my puppy is still in a boarding train right now. She’s nowhere near public access but I am just anxious about this. I might be a big 6 foot 4 bearded guy but I really just can’t stand confrontation. I’m not at all scared of it I just can’t stand people oppressing those with disabilities!
So glad it was helpful! I was just talking about this over the on the Patreon Q&A. Public access issues aren't a matter of "if" but "when", so having a gameplan is always a good idea!
I haven’t had any access issues yet I live in Florida so SDIT (currently what mine is) extends the law to in training as well. I even asked the hospital on base where I got my meds because I wasn’t sure if it extended on there (don’t ask me why my reasoning was so-so) and I made sure to tell them that I know with Florida law SDIT are allowed there and the hospital staff was nice as there were two women I had asked at the kiosk if they knew or not one wasn’t sure the second said it was fine if it was florida law then the base adhered to it as well so anybody in the military with a SDIT as long as your state extends the Ada to you then YES you can bring your SDIT the same places a regular SD would be allowed. Don’t know if this will help anyone or not if it does happy that I asked this question and can help
Thank you for this video. I really needed it this week. I have had a service dog for over a year and have been attended my parish with her, for the last year. My husband and I went to confession, priest knew I had Sofie with me, after confession I went to the front pew - next to the door. (In case I started to become I’ll I wanted a quick and quiet exit. Mass was n it going to start for about 1/2 hour. An usher approach me and extremely close to both me and my dog. He told me I’d have to leave as PETS were not allow in church. My husband explained Sofie is not a pet but a service dog. He told us to leave again and walked away. Within seconds his boss arrive at our pew and again said PETS are cN it allowed and we had to leave. We explain again she’s not a pet but a service dog. At this time, raising his voice, he said he does not believe in service dogs. And we have to leave immediately. Again I tried to explain that Sofie is with me at mass every week. My husband asked h I’m to speak to the priest. No - just get out! (Or sit outside in the cold, damp, dark area, (and not a safe area) I started to leave when my husband said - we are staying. At this point my dog looked nervous or upset as I was about to have a medical emergency so I told my husband - no we will leave. I sent our priest a couple messages and got a very nasty phone call from h I’m on Wednesday. This hurt me more than any other place I could have been refused entrance (not occurred once in the past year!) I was not allow to stay but worse denied my right to worship GOD,
Hi Sailing Vessel - I'm so sorry you had this experience. Unfortunately, churches (and places of worship in general) do not have to allow you access with your service dog. They are exempt from following the ADA (which is garbage, but it is the law in the US) so they don't technically have to allow you in. My dad went through something similar at his church and had to find a church that was more accepting. Maybe this is a sign that you need to find a church that practices what they preach?
Again, I'm sorry you went through this
Thanks for this vid. Being in public DOES take all kinds: recently we were in a store and a fellow shopper complain that my dog was in his way and quickly resorted to be vocally loud. Even though the dog was not really in his way - I was the culprit taking the spot in front of the thing he had also wanted to look at - we left and came back to the same aisle after a few minutes. It is important to remember we are all ambassadors of dog handlers and best to "take the high road".
Yeah ... sometimes humans are the worst ... glad you were able to chalk it up to a weird/selfish person and move on with your day!
I have had two businesses in the last month give me issues, and trying to educate them failed.
Both of them managers, both of them stating that I “need to have a vest if that’s a real service dog.”
When I tried to educate them and hand them information (ADA cards), they got very upset with me and refused to let me speak.
One of them even started yelling at me, cursing at me, saying that I “didn’t need to be so hostile.”
I am still dumbfounded, shocked, absolutely appalled.
They’ve both been reported to both the DOJ and their respective corporate offices.
I'm sorry you had those issues. I think in general, despite not needing to wear any insignia to that denotes service dog status to fulfill ADA regulations, it is just easier to deal with the general public if your dog wears a vest, harness, leash wrap, collar etc. It will likely lead to less public access issues. Glad you reported the companies!
@@DoggyU I can’t really afford to get the harness that I need, so she has a big tag on her collar that says “medical alert service animal,” which is visible to whoever looks at her collar.
I’ve only had these types of access issues this year, and I’ve had service dogs that could and did wear vests that said “service dog.” Still had people telling me back then that I “needed proof,” but at least that’s easier to educate than “no, she doesn’t need a vest; she can’t wear one due to her body shape/job. The vest gets in the way and becomes more uncomfortable for both of us than anything, etc.”
I wish she could wear a vest, and I wish I could afford her $200 harness, but that tag on her collar is all I have until then. 😅
@@alexandersquid4681 Totally understand. Maybe a cheap leash wrap might be more visible? I know because of my dog's fur that they really can't see the "do not pet" sign on her collar. But either way, you don't legally need it so keep doing your thing! :)
@@DoggyU yeah, basically you have to buy all the "fake" stuff so the morons are satisfied. Do I sound angry? You bet I am.
As a future service dog handler it this video is super useful. Thanks
So glad you found this helpful! Make sure you subscribe - we do service dog videos pretty frequently! Thanks for commenting!
@@DoggyU I did subscribe and I’m looking forward to watching more videos in the future
Thank you! Liza
Me and my in training pup watching this 👀
Really good clear advice (even though I'm in Australia). Having a dialogue ready for IF /WHEN access is denied is a great idea.
Thanks Tracey! So glad you enjoyed it!
Thank you
I'm an experienced handler, but even I struggle with access issues sometimes. This is an excellent video covering how to legitimately defend your rights as a SD handler. Something I haven't been too clear on. I do defend my rights, but I didn't know where to go beyond an ignorant, bull headed gatekeeper. I just know, if she's not welcome, neither am I. And I will move on. Because my health isn't worth the risk ignorance causes. This should expand my ability to handle the situation, once I have a SD again. (Mine recently and unexpectedly passed away! 😢) TFS.
I'm so sorry for your loss
@@DoggyU Ty. It has been traumatic. Just trying to stay constructive and keep moving forward, as painful as it is. The alternative is not pretty! I have the tendency to fall pretty deeply.
Really informative thankyou. Lovely content ❤
Thank you Keva for taking the time to comment!
Your welcome 🙂
I always learn so much from your content! Would it be possible to share a list of common things that are said to you when being denied public access? Meaning, the small things, the large things, and everything in between. That way, those who are practicing dialog know to what extent they can prepare for.
I don't have a video like that currently (though it is a small part of my Service Dog 101 Course) but I believe Psychiatric Service Dog Partners has training in this. I'll add it to my list of future videos.
We’ve been denied access at Hellmart(aka Walmart) several times! Thanks for the video!
Thanks for watching! :)
Oh god are walmart isn't even better ares allows all pets 🤦 I had a talk to the manager yea it didn't go well
Hellmart actually denied a dog access! I'm shocked. Every one I've ever been to let's the pets run wild!
Which is weird, my local Walmart let's in fakes
HELLMART denied me and my Yorkie as well!
Thanks! I'm actually going to be a future service dog handler and this video was helpful!
Make sure you subscribe! Lot's of service dog content coming up!
My social phobia and anxiety is so bad that I don’t know if I could keep myself together if someone approached me about Titan. This is why I order food online and pick it up in the parking lot. 🥺😭
Me too and this is a problem for me. I cannot handle confrontation and usually go straight to panic. I head out to my car and my dog helps me calm down but I have to get out of there.
I believe that if in order to get a business license you had to sign special paper work and take some training classes before any level of government was allowed to give your business a business license this would help educate people that service animals are allowed and hopefully would prevent access issues? When businesses create these access issues this can make some people afraid to get a service animal because this can scare people thinking they will be harassed and they may feel that the stress will be too much to handle.
unfortunatley thats most likeley not covered in the training. when i went to an orientation at target i was told all service dogs have to wear vests even though many dog owners say they dont but the law says they do. i was also told many ppl will try to bring in their little purse dogs claiming they are service dogs but what service can a chiaua provide, pull a wheelchair ? I was told to turn everyone claiming their small breed dog is a service dog away cause those are just some spoiled divas trying to bring their purse dogs into the store
Susan Sadeghian I agree! But what I don’t agree with is that chihuahuas can’t be service dogs! Obviously they can’t pull a wheelchair but they are good psychiatric or medical alert service dogs! I may have a shepherd mix service dog but I know that chihuahuas can be great service dogs!
Many officers won't get involved as they say uts q civil matter.
This is so helpful. I had an issue yesterday while out. This video is very helpful.
Hi Becky! Thank you so much for taking the time to comment. I'm sorry you had an issue while out working but glad this video was helpful. Also be sure to check out my latest video that has a few additional tips for handling public interactions: ruclips.net/video/pgV76N9comw/видео.html
Are you from Colorado I’m just wondering because I am and I’m looking into owner training and would love some tips.
Hi Urianna - I am currently in colorado but unfortunately, I'm moving very soon. But be sure to subscribe to my channel and watch the "service dog" playlist!
A friend and I once had an employee at Aldi stop us and say we needed certification or proof for her service dog. She told them the laws and that proof isn’t required and their response was - well then how do I know it’s a service dog? Am I supposed to just take your word for it? 😖
🤦♀
Also, people don't appreciate being lied to and treated like idiots by people faking their service animal. Putting myself in their shoes I can understand if and when workers get an attitude and deny us initially. I plan to be respectful and NOT condescending towards them.
I have ptsd I not cool when they give me anxiety and give me panics attacks cuz there talking and approving me and I still get kicked out after I told them about the rules and my rights
Hi Lil Native - I'm sorry you went through that. It can definitely be frustrating when dealing with stores that don't have adequate training on the ADA laws. Make sure you follow the steps above and report the incident to the DOJ if you were denied access at a store. The more people who advocate for their rights, the better off the entire disability community will be.
Very well done video. You don't do a thing by screaming about your rights. Not sure where property owners think you have to have paperwork for a service dog.There is presently no government registry for service dogs. When challenged you can politely tell them that where a business invites the public this is called public accommodation and under the ADA you are allowed access. Even though it may be private property, that claim is waived when the public is invited with a service dog. I have had a service dog for a little under 2 years and have had no problem. If traveling I recommend when you make your reservation that you let the hotel know you have a service dog. They appreciate it an generally put it in their notes so when you check in there is no issue. Same for plane reservations, but here too airlines require a veterinarian's letter regarding vaccinations.
Yes, i got the paperwork thing at walmart once, I stayed calm and did what she suggests but the clerk just argued and said I needed an appropriate vest and stickers that said SERVICE DOG as well. Jesus, I really needed to get something that day so I just suggested he look up the
ADA laws on his phone. He called the store shoplifter cop on me who screamed at me and said I had to leave immediately (I was already at the checkout by then), so I asked for the manager. He came and apologized but by then I was in tears. My dog did her best to calm me but I just had to bolt out of there.
How can you contact the ADA? The ADA is a law, not a government agency.
You would file a complaint with the Attorney General's office. And the Attorney General's office for the most part won't do anything.
They may send a letter to the business informing them of the law. Maybe after multiple complaints they might fine the business.
Hi "Try Again" - Like I mentioned in the video, you file a complaint with the DOJ. Here is the website that outlines how to file an ADA complaint. I hope you find it helpful: www.ada.gov/filing_complaint.htm
Thank you for the clear and useful advice. It is appreciated.
Thanks Epsilon for taking the time to leave such a nice comment! So glad you found it helpful! Happy Training!
I'm in need of a pshyciatric service dog for my ptsd/anxiety. I also have agoraphobia on top of everything else. I'm seeing a pshyciatrist this week and I just got a pup who seems like a good candidate to be a future service dog. I know this is an old video but thank you. This is one of my fears.
Thanks Mason - it's definitely something you will run into. Make sure you check out our full Service Dog Playlist, starting here: ruclips.net/video/G8AjPkj9CxA/видео.html
Also consider joining our patreon page for just a few bucks a month where you have access to lots of training videos as well as monthly livestreams! patreon.com/doggyu
check your state laws! here in CT in order to have a service dog you must be blind,deaf, or need mobility help, PTSD/Mental doesn't count in this state and you can not Self Train your dog it MUST have Documtion stating it was trained to be a service dog, it sucks for all the owners that don't have 25K to pony up for that
Be afraid......be very afraid.
@@Disapointedmellencol That is such BS. Supposedly the federal law covers any state rules. I'm so sick of this crap.
I was denied access from a trolley bus at a Disney campsite. The driver asked me for prove. We were literally on our way back from the pool which we had to take a trolley to get to in the first place.
I'm so sorry to hear that. How did the issue get resolved?
I had this situation in nyc this week. Did all the right things. Gave them the card. The person kept saying the health inspector said no dogs and asked me to leave. I had given my order and paid. Then he took the order of another person w a dog that wasn’t a service dog but agreed to wait outside. She got her order. It’s like he was punishing me or something. I left the card ,was nice , soft spoken. He wouldn’t listen to me. He finally gave me my Ordernonce I stepped outside. It was traumatic. Glad I had my service dog. Big trigger to be treated in this way.
I'm so sorry this happened to you
@@DoggyU thank you. I let the ADA know in Brooklyn that they need to be educated.
I have only had one restaurant deny me access with my SD. I politely informed the manager that he was violating the ADA laws and I left. I reported it to the franchise owner.
A great response!! and very well said
I over 20 YEARS of having to deal with these issues I have ONLY ONCE had someone actually listen to me...check it out and then apologize! I now carry the law with me at all times. I could have sued people over 200 times if I had chosen to. I will NO longer accept ignorant, rude and obnoxious people. Knowledge of the law is NOT my responsibility. It is for the public owner to know. I have never screamed or yelled at anyone...but been screamed and yelled at many times. I've been left in tears SO many times. So now I will no longer allows this to happen without formal legal action. Enough is enough.
Great information! Thanks for sharing.
Thanks Stewart Hill for taking the time to comment and welcome to the channel!
In your professional opinion, when would one consider a SDiT a SD since SD's are in essence forever learning and training in a sense? When exactly does the title switch over - once they can do all Public Access skills and at least one task accurately? It seems like really the "in training" never ends as there is always a unique situation that pops up when out in public....or we always have something to polish up better or maintain. I would love your thoughts on criteria for when the title switches. :)
Hey Tiffany! So, the ADA defines it as one task and not disruptive, so this would be the legal criteria. But, have you checked out my most recent video on public access? I do talk a bit about this. You can find it here: ruclips.net/video/B82J-lRvS0w/видео.html
But generally, I want them to pass a CGC, CGCU, CGCA and PAT (or at least be capable of passing these tests and have practiced "testing" for them). You can have a friend or family member administer the ADIs PAT to give yourself a good gauge of where your dog is at. The line is fluid and like you said, a dog is always in training! Hope that was helpful!
@@DoggyU Thank you so much for your input! Realizing how fluid the line is, it does help to have some better gauge when to "cross over" from SDiT to SD. I will check out the video you linked as well - I missed it somehow before. I just came across your channel recently and appreciate your positive and informative videos. Thank you for providing excellent content and for replying so quickly to comments. 😃👍
@@tiffanybeck1803 welcome to the channel and thanks for the feedback! I try to be as responsive as possible, but sometimes it takes me a few days :)
I have so many more problems since my service dogs (i have a fully trained 7yr old and an in training 6 month old) do NOT wear vests. To clear things up i have slight autism and that causes me to have a sensory disorder in my legs so the nylon that most vests have as the belly straps cause me to want to scratch my legs and i was struck by lightning when i was younger (ik it sounds unlikely but it did happen) and that caused me to have a pinched nerve in my back so i cant feel one of my thighs now (the left one) but i still get that same sensation in the other one. So if my dogs wear vests they are hand made by me and have fleece as the straps. Anyway the amount of access issues i encounter because of this is over double the amount if i had my dog in a vest. In the last 6 months ive had two really bad ones that left me in such a panicked state that while i was trying to explain to them the laws i had a panic attack and my dog broke her sit stay and was alerting me and i had to sit down while trying to explain to the guy as Sapphire was doing dpt to calm me down. As you could imagine it didnt go well. He wanted paper work her to be in a vest and i had to pull up the ada website to show him the laws and to show him the two questions he was allowed to ask. It sucks and im trying to learn better ways to explain it to people and as bad as it sounds ive thought about getting them identification cards to see if that would stop the discrimination but i always tell myself that if i do that then that will only make it harder for the person that comes after me. Oh well i guess its just one of the things i have to go trough with my journey of owning service dogs.
Service Dog on A Budget J I know service dogs don’t have to wear vests but I strongly recommend using the fleece straps ones because it is so much easier!
@@servicepuppyryn8592 yeah I do wear vests most of the time. The pup that I have that is now 9 months old has a leather guide harnes now that I am required to use almost all the time by my phuminoligest. And since that comment my 6 yr old now 7 yr old is retired. I have had one more really bad incident after that where my dog didn't have a vest on and a store employee blamed her of peeing in the floor. I took a video for my friend because I couldn't believe it I took out my treat pouch that had a few extra pockets and got out my paper towls and started trying to clean it up but it was just so much that It could've possibly been my dog the 1st most obvious reason is that the liquid was clear, two was that the liquid was literally down almost the entire length of the store in two straight lines about 3 inches apart. Not only that but it would have been different if the employee come over and said hay I think you dog peed in the floor over there can you plaese leave the store but she started screaming from half way across the store you need to get that dog out of here it just p****d in the store, and then when I went to look and help clean it up she started saying no, it has to be disinfected just leave not wanting me to see the "pee". We called Corporate right after my mom bought the groceries over 100$ worth actually a rather large purchase and the woman was fired the same day and the manager that was right there watching it all go down was demoted and had a drop in salary for letting it all go down, we where given an apology by the owner of that particular store and a 50 dollar gift card for the inconvenience and we where welcomed back to the store at any time. I think they also talked to the employees about service dogs. All in all I had a huge panic attack and actually didn't want my mom to call because I was afraid at that point of being yelled at again, My dog didn't know her to the door task yet to get me out of a building nor did she have a guide handle for me to hold on to so I tried going to the bathroom my mom said no and then I went outside sort of stumbling around not knowing where to go and then the car was locked so I sat on the blacktop and cried as my dog did dpt
Edit: if you read all of this props to you and service dogs do have to wear vests unless it affects the handlers disability or the dogs tasking abilities is what it says in the ada
There's many things about this video that I thoroughly appreciate and a few things I wish could be edited.
Are you open to feedback privately?
I ❤ Uncle's ramen!
I filed a complaint after I told them my rights, they refused to look at the ada card, and they said they knew the law.
What about people that are allergic to dogs or children that are afraid of dogs how would you handle that
I guess I'm not exactly sure what you're asking here? While other people may be allergic or afraid of dogs, those things do not supersede my right under the ADA to use a service dog. So I'm happy to give people a wide berth, but that doesn't affect my ability to use a dog in public spaces. Feel free to clarify and I'd be happy to respond! :)
@@DoggyU great I think if somebody says you know this person is allergic are these child Is afraid then I think maybe you can be seated a distance away from them I think that’s fair
Gonna lists some issues I’ve had with my sdit (in my state they are allowed in public)
1. Not plowed in ikea after being allowed in with her many times before, apparently their policy (which I couldn’t find and they wouldn’t show us) didn’t allow sdit. After the manager came over who was a little aggressive and caused me a panic attack, we were allowed in and all we needed to do was go eat since we had already finished shopping.
2. At a ramen store (saying this because I think a lot of issues happen here where a language barrier can be an issue) they asked for a card and almost didn’t let us in. My sdit did bark at the waving cat thing so I understand if they were questioning her (she had never seen one of the waving cats so I don’t blame her, I did get her under control)
3. At school
I'm sorry this happened to you. I think it will happen less and less as more businesses become educated. It's already less than it was 10 years ago fortunately.
A service dog in training is not covered by the ADA. The ADAis very specific as to what a Service Dog is.
Once a SDIT is capable of performing 1 task, then it is a Service Dog. But if the animal is still just learning a task, it is not a service dog.
I got confronted by a cop 👮🏽 that didn’t have any idea about the ADA laws. I was denied access to a school gymnasium by a teacher, so she called the cop over to handle me and my dog. I told her my dog has public access. I pulled out a card, and she continued to argue with me. I asked for her supervisor, she then said, just go 😮
Yes, there are lots of uneducated ppl out there, be prepared!
well, yesterday i taught someone about not petting service dogs without asking and the reason why can't just pet them. they didn't realize the risk before so, glad i took the opportunity to do that.
I usually leave, go home. Then after I an home I go up the chain of command, i.e. manager, district, area manager, district manager before I envolve thepolice or the DOJ.
Sounds like a good strategy to me! Has that worked for you? In the past, I've found that sometimes if I leave and reach out later, I tend to get ignored by the business owner/management.
@DoggyU Well, it does when I tell them I would prefer to handle it properly through the company and not get a lawyer or DOJ involved.
One time, their was this manager that I did this route. I had to go as far as district manager because even though I thought it was resolved with area manager, I went back in the store and the manager said get out I don't care what the area manager said. He was fired, by the way.
Sorry, I have had no sleep last night and little for the last couple of days. I have to wait till they get my AVS machine in.
I have agoraphobia & leaving works better for me. I can think better. I used to be a manager. LOL
thank you for this! my prospect is a giant breed (male leonberger, around three feet tall.) and i just know im going to get access issues
Glad you found this helpful :)
I am a trainer in NYC. Over here we do things a little differently because.....it's NYC!!😂
Share !!!
@@seewatevamagazine9869 They have service rats.
Well said. Thank you.
Thanks Eric! And thanks for taking the time to comment :)
This may be counter productive at least in theory. Doctors that are supporting the client that needs a service dog, could circumvent this "certification" nonsense by Writing a Prescription for the dog, making it a medical need like medications. On the prescription they can Identifying the service dog by name, what they are trained to do, and for what reason. then the patient laminate that so it can pass as a legitimate "certificate" of need (maybe different words). It's official documentation that might actually stop this fake documentation nonsense.
I'm autistic, and I struggle with speaking. I am getting a service dog from an organization who will be vested with their logo, and I have ADA cards, but if the person denying us access wants to converse beyond a scripted "These are the things Ohio says you can ask, and these are my answers", I'm not really capable of processing what they say and responding in real-time. I worry about this aspect of having the dog, although I think the fact that I'm a full-time wheelchair user might help at least a little with access.
Typically the script is all you need. Additionally, you're likely correct in that most people using a mobility aid are not asked any of the questions because it's visibly clear why the dog might be needed.
Even in countries where you have to pass specific tests administered by the government to be an official service dog team (and have public access rights as such) there are lots of employees who don't know about it and don't care about the official ID and paperwork. It's really frustrating because you also have to be legally disabled by more than 50% to even be allowed to have a service dog (which is a long process with lots of paperwork and uncomfortable often degrading appointments), yet all the financial burden is on you and you have to fight for public access on a daily basis.
Now do one on law enforcement ignoring ADA protections and TRYING to get help with tickets and court appearances. My dog is for mobility issues. Due to some of my symptoms, which are intermittent,I can't use a leash sometimes. I do leash him when i can manipulate a leash. I've been harassed by police (one in particular) for four months now, resulting in one warning citation and two subsequent tickets involving the courts. I've explained to the officer, police chief, and the town manager my disabilities (not required or suggested), the laws and protections under the ADA, the requirement that state and local governments modify their policies and procedures to accommodate the disabled. First court appearance, found guilty of 'dog at large'. Two complaints filed with the DOJ, so far no response.
People need to know that although the ADA is legitimate law, no funding for enforcement exists, and no one will enforce it. The ADA is no more than noise you can make when opposed with your service dog. That said, IF you can afford an expensive attorney, you can file a civil suit.
have you thought of filing a law suit? I've noticed that tends to light a fire under their butts, also when townie cops are not doing their jobs, call the State cops
also RECORD everything have go pro on hand, that seems to make them behave better, plus its great video to take to the local news to put them on blast for lieing
Been getting virgil ready, testing him in public access.
How do you get your gsd to stay calm and still under a table? Is it exercise beforehand or exposure?
Both! Are you a Patreon member? I have a great webinar on teaching neutrality that would be perfect for answering this question. You can check it out by joining at the Inner Circle level or above Patreon.com/doggyu
I’m just wondering how your law stands with ad’s in training? Do you only have the rights when your dog is fully trained, or does it come into effect when you’ve passed a Pat?
In the united states, service dogs in training are covered under state law and are not covered under the ADA. ADA would apply once you meet ADA requirements for a service dog.
I have shown people my handler tag that I wear around my neck and it has the ADA printed on back, and they still have the audacity to wave their hand and say in broken English no less😠😠, I don't know what this means, or I don't care!!
WRONG GIRL to do that to😲😲😬 I stand my ground and politely tell them I am calling 911. I take out my phone, start to dial....and what do u know?? I'm allowed in.
And when I leave, I tell them to learn the law. Can't stand ignorance!!
Ignorance and attitude are not a good combination. People!!! STAND YOUR GROUND!!!! You don't have to be nasty, but, u can't let other people trample YOUR rights.
Especially, for all you female trainers remember....ALWAYS BE THE HBIC (Head Bitch In Charge)😉
Ok so I am a disabled veteran ( Parkinson's & severe PTSD) anyone want to tell me how this s%$t is going to go down and how many times do I have to do this oh and never mind the medical device how about me.
I was refused service because of my service dog. I told to dollar general employee I was allowed and she can not deny me access. She raised her voice. I wasn't rude in anyway. I was calm and nice.
She said I need to leave rn. I said call the cops. ( I didn't have my phone with me). She said I will. I waited outside the store for 5mims without any cops in sight. I go back in to tell the employee if she called the cops and she said you are now considered trespassing. I said I wanted a cop she she finally did call. I waited outside again. The cops got my story and hers.
The cops looked up the law upon service dog's and educated the employee. The employee decided to not trespass me anymore.
The cops recommended that I where to sue dollar general. I didn't this time.
I go back inside and she said hurry up and get out of here I don't want to see ur face. I got done and all was good.
A different day I go down there, same employee. She completely ignored my dog and had no problems.
I'm so sorry you had to deal with this!
@@DoggyU I prefer if I didn't go through it but since I had so many access issues in the past it no longer stresses me out. Its just time waste. What I have learned is if you have a access issue and cops where to get involved. If the cops is educated or did some research to the situation, you can write down his badge number and name on paper and save it for if you got a cop next time that didn't know the law and where also giving you trouble.
You can have the troubled cop call in a request for the educated cop and it will go well!
Isn't there a difference in a true service dog and an emotional support animal? Never mind, you answered my question further in the video. I'm disabled and was wondering how to get a service dog because I walk with a cane.
I would start with going to the Assistance Dog International website and looking for schools that are ADI accredited that provide the type of service dog you are looking for. A service dog generally would not replace your durable medical equipment (we don't want to put significant downward pressure on a dog) but they may do other tasks like retrieving items, opening doors, counterbalance etc.
I have a course called Service Dog 101 that I highly recommend you enroll in if you decide to train your own dog, or even are considering hiring a private trainer: courses.doggyu.com/p/service-dog-101
look i've been nice and have educated for so long, and you'll learn some people shut you up before you can say anything, or straight up don't care about what you have to say, or what your wrights are, unfortunately, I've found myself just having to leave and find another place to get things done most of the time when that happens,
Can you use a uk service dog card
The problem with me is I have depression and anxiety. Im on highest dose meds and the highest dose anxiety meds 3 times a day.
Asking me to explain to anyone in public is like asking me to shoot myself in the head. It sets me off in a major panic attack! So, i prefer it if people dont ask me at all. I even panic when people ask to help me in a store. So, I really minimise my public visits despite having a service dog.
I understand that. I’m in the same boat and being confronted triggers my anxiety. I start shaking getting upset. I rarely leave the house and only when necessary.
@Angel-xv6pd Same here. I saw my doctor today and she has agreed to write me a statement which I can show people so i don't have to speak to anyone when confronted.
Do you have any of videos with words to follow along with, I have a TBI that makes it difficult for me to hear and process information, so I'm constantly have to back up, replay, and again
Or do you have any books
Hi Blaine!
I'm sorry that this video doesn't have CC for some reason. Nearly all of my other videos do and I can't figure out why on the backend. Here's the instructions for getting transcripts for any RUclips video with closed captioning. I'm going to try to manually make a transcript for this one but it might take a bit to make and get uploaded.
To get transcripts from other videos:
1. Navigate to RUclips and open the video that you want transcribed.
2. Locate and click the three horizontal dots below the video. They should be next to the Share and Save buttons.
3. Clicking the dots pulls up a short menu. Click Open transcript.
As for books - what specifically are you looking to learn about?
Best,
Laura
Do you have a video on how to train for anxiety response for my service dog?
Hi Steve! I guess it depends on what the response you're looking for is! I do have a video on training for deep pressure therapy. You can watch that here: ruclips.net/video/P4F_v8dww0g/видео.html
I also offer some videos and a training protocol for training medical/anxiety alert, as well as block and cover, on my Patreon page at Patreon.com/doggyu.
I think one of those should cover what you're looking for!
I live in nj and public housing in neptune township said i have to have paper work
Where is your German shepherds harness from that he was wearing under the table? I love it
That is a guide dog specific harness that comes from the Fidelco Guide Dog Foundation.
@@DoggyU ooh got it!! He/she is beautiful
@@MyleeBenoit Thank you! :)
One of my service dog’s jobs is medication retrieval. For this reason it is not advantageous to have him leashed or tethered. He is under my control at all times by voice control and as a back up, he wears an e-collar that I don’t use, but it’s there. My fight is that my dog must always be leashed. My understanding of the law is that the dog must be leashed or tethered, unless that interferes with a task that the dog must perform. In that case voice control or other forms of control are acceptable/legal. Am I understanding this law and how do I handle business owners who say that my dog must be leashed?
Hi Joanne!
Your understanding of the law is definitely correct. Your service dog can can be off-leash to perform tasks if those tasks require them to be off leash. So you're good there.
That being said, I would also consider perception as well when executing on this. Off-leash dogs make people nervous. I''m sure I'm not the only one who has been in a situation where a person has had an off leash service dog that they say is under control (this literally happened to me at an airport), and is not, and goes and does something inappropriate (like leaving his handler and coming to attack my dog). Ultimately, dogs are dogs and sometimes mistakes happen. Whether or not the dog is under control, the perception of not having a physical attachment to the person can make the public nervous.
So for instance, my dog does a "watch" task that would be easier to perform off-leash (she goes between my legs and looks behind me when I'm in an isle). However, I know that it makes the public more nervous to see an off-leash dog, even when impeccably behaved. For this reason, I went out of my way to teach her to not only do the watch behavior, but also be able to do it on leash and then back out from between by legs and back into heel position so that she could maintain being leashed while performing the task. This makes everyone around me more comfortable.
So my question would be, is there a way that this task could be done on-leash? If no is the answer, perfectly legal and acceptable. So then I would say, could you put a tab leash or grab handle (6-12 inches) on your dog, so that in instances where you're just walking around, or walking into the store, you could hold on to the shorter traffic handle, and when the task is needed you simply drop the traffic handle and she is now off leash and able to task without the leash getting in the way. When she's done tasking you could pick the traffic handle back up?
Again, if no is the answer, then you're within your legal right.
@@DoggyU thank you so much! Actually, a traffic handle is an excellent suggestion because as I age, I’m having balance issues…my dog is big. Thank you for you answer.
@@joannekurz9930 sounds like a good solution! Thanks for reaching out and also being flexible. Have a great day!
Would you recommend recording the interaction?
That’s not something I would personally do. When dealing with access situations, which I’ve dealt with a ton of both for work and when personally, I always first take the position that the person I’m dealing with is undereducated on the laws, and our interaction is an opportunity to change the next persons interaction with this establishment for the better. Taking out a phone is not an act of deescalation, but instead will likely make the other person defensive and closed. My goal in the interaction is to open a person up, not shut them down. So, no, I personally have never considered taking out a phone during my public access interactions. I could see where that may be warranted in some cases, so you should always do what makes you feel most comfortable/safe.
Keep in mind that in Colorado it's an actual crime (misdemeanor) to refuse access to a disabled person with a service dog (extends to trainers too), and that Colorado is one of the very few states that will let you make a citizen's arrest for ANY crime (not just felonies and breaches of the peace, as in most states). So if the cop isn't educated enough, you can arrest them yourself (verbally), and hand them over to the cop. It's sad if you have to do that (as the cop should be taking care of it), but it's an option you have in Colorado to force the cop to do his/her job, that we don't have in many other states.
That should be everywhere
I have a 70 pound Ridgeback mix and I'm trying to decide which collar I should use with him. I used a prong collar when we first started doing heel training but he doesn't need it anymore so we never use it. Right now I use a martingale but I'm worried about it causing issues with his trachea if something happens and he pulls hard for some reason. I want to try a gentle leader/head halter but I'm not sure if that will hurt him if he pulls of if he can escape from it. He's a service dog and his harness doesn't have anywhere to attach a leash to and I have fibro so if he pulls with the harness, it won't really stop him. I want him to be safe and I want to be safe so would the martingale or halter be better? I've never used a halter before, will it stop him from pulling during an emergency? He doesn't have an issue with pulling but I want to be prepared.
Hi Laura I've been having issues with random people in stores who come up to me and my Service dog and most of them start by saying "get that dog out of the store" and "you're Service dog is a fake" how should I handle these situations?
Hey Dr. Who - Are these just customers of the store? You don't owe them anything, but you can carry a card explaining the ADA laws if that makes you feel more secure. But I would likely just ignore them, or simply say this is an ADA compliant service dog and has every right to be here under the law, and walk away.
I would also make sure you're always following the law and having good service dog etiquette ie. dog is well groomed, not smelly, not making noise/disrupting customers, not sniffing food/products, potty trained, not in shopping carts or on chairs, etc. I'm assuming you're compliant with all these factors, so again, you don't owe these people anything.
@@DoggyU yes they are just customers. We have been followed throughout the stores before and harassed by people and some with Fake Service Dogs and we have also been attacked by fake Service Dogs while in stores.
And yes we follow all ADA guidelines and etiquette.
@@drwho3911 Yeah, unfortunately, not much you can do with customers unless you feel like you're being harassed and calling the police is warranted.
I worked security at the access point for a marijuana dispensary. Corporate policy, posted on the websites and at the front door allowed service animals. I welcomed them with open arms. What was frustrating were those thinking they were at Petco, the animal was furthest trained as a certified service animal, but an emotional support animal. If questioned they would say service animal. As access is granted the dog not even leash trained pulling the customer throughout the store. One lady would put her ankle biter “service animal” in a baby carriage and push it throughout. I’m sorry but I always cringed at ESA’s in the store as their behavior was less than acceptable.
I am a new service Dog Handler, And She is a program Dog, that has it’s own vest. Do you have any suggestions.
Hi Tiffany - I'm not sure what you mean here. Do you mean that you have different challenges because it's a program dog vs. an owner-trained dog?
I’m looking for careers but not sure what ones I could have with a service dog. I know I can’t be a surgeon or a line cook(for pups saftey) but not sure which are ok…
While there may be some careers where a service dog would be challenging to accomodate, most careers can accomodate a service dog. Depending on what your medical needs are, I have had handlers crate their dogs just outside of food safety zones if their dog isn't needed while they are cooking. There are lots of ways to safely accomodate a service dog in most positions, again, depending on your needs, if you're willing to be flexible.