FINALLY! My Galaxy Z Fold 6 Is Back! My WORST Samsung Experience EVER...
HTML-код
- Опубликовано: 26 сен 2024
- FINALLY! My Galaxy Z Fold 6 Is Back! My WORST Samsung Experience EVER...
●Check out dbrand skins and cases here: www.anrdoezrs....
Order Z fold 6 here: howl.link/5url...
More Galaxy Z Fold 6 Videos: • Galaxy Z Fold 6 Videos
Wireless Mic I Use: amzn.to/3UXYlv5
FOLLOW ME ON TWITTER: / josh_quinonez
ADD ME ON SNAPCHAT: josh_quinonez / josh_quinonez
Epidemic Sound, sign up for a 30-day free trial here: share.epidemics...
Try free for 30 days!!!
#samsung #galaxyzfold6 #zfold6
What has your Samsung experience been like? Let me know! Thanks for watching. Don't forget to like and subscribe!👍
@@Josh_Quinonez thankfully never had to get a repair. In my experience Samsung phones are bullet proof for me 😂
Hi, from Japan. I never buy from Samsung, Google, or Apple SIM free version because carrier have great customer service. For me it's so easy if something happens with the device I just call the carrier and they send me a refresh version with the new battery in it the next day. I just sent back the broken one. So fast and easy.
I had my s21 Ultra repaired at the uBreakiFix My experience was okay. They had the diagnostic problem and all they did was called Samsung and everything was good and they had my phone back within 48 hours 😂
Charging $1,800+ for a phone is already robbery, but not fixing it without a hassle is pathetic! Sucks this happened man!
Yeah it was not a good experience but hopefully they do better next time. Then again, hopefully there won't be a next time Lol
Thats wild. with Apple Care, i walked into the apple store and walked out with a brand new iphone within 20 minutes! lmao. samsung needs to step up.
That's how it should be with every brand
Facts
Did you break the display? And they gave you a new phone? I thought they usually repair under apple care and charge like $30 deductible?
@@fasn279 The display was cracked and so was the millimeter wave antenna glass. If it wasn't for the glass, they would have just fixed the display but since the 5G antenna was also cracked they gave me a new phone
@@MarksTech I’ll remember to crack both when I get apple care then aha
The fact it took 16 mins to explain the difficulties he had really speaks to the month-long journey that was completely unnecessary. I have had similar experiences. As much as I like their devices, I will never go back.
Made you jump through hoops with a 3rd party when they should have taken care of it directly the first time.
Yeah it was a nightmare. I never thought I would get my phone back Lol
Samsung repairs are the worst. This seems to be an issue worldwide.
@@jhlmata LG and Samsung appliances have a similar reputation. They act like it's a privilege they let you buy their damn stuff.
Josh, that really sucked! You know I live about 12 miles from the Glendale, CA. Store. I had a screen issue with my Fold 3 a few years ago. I walked in to that store and kicked around an executive's name and handed the sales guy his card to take upstairs to the repair tech. He came back down, handed me the card back and said it will be repaired in a couple of hours. So I went next door to the Cheesecake Factory for a couple of beers and some football and went back and they said it was done and ready. They replaced the whole screen, No Charge whatsoever!😅😅 I think you remember I was the first one in the new store reopening and talked to some executive's, I got their cards. Came in handy! 😜
Glad you made this video, went through something similar problem with them, @samsung customer service is the worse, no wonder so many people stay with apple
It's so crazy because I have never went through this with Samsung before. My experience has always been great up until this time.
What a nightmare!!
Seriously, I hope I never have to go through this again
I swear you must be the most patient person I've seen in my entire life. If it was me damn, I'll be screaming like hell. This is ridiculous! They need to just give u a new phone with all this stress.
That's why buying samsung through a carrier is better unfortunately
Samsung care + is a legit scam.
Fine print says they have 60 days before you can take any action on them.
THIS IS ACTUALLY INSANE! 😮 My wife had some dead pixels happen along the edge of her inner screen of her Z Flip 5 and I seriously considered trying to just do the screen repair for the $29 deductible because there was not any damage otherwise (like the dent in the screen in your experience). I decided to just claim the device as damaged altogether and pay the $99 deductible because I believe I was afraid of having to go through this kind of struggle just to pay the $29 over the $99 deductible. Plus, this gave her a fresh new battery and everything after owning and using her current phone for about 12 months, so I guess that was part of my mindset. But yeah, the only other time I have had to file a claim is when I dropped my Note 20 Ultra on a cup coaster and it did the same exact damage to the edge of the screen as with her Z Flip 5 funny enough. Just a small black arch of dead pixels along the edge of the display. I've seen this on other devices as well I believe, so it seems it is a common thing just like the pink lines of dead pixels going through older Samsung phone displays.
What was cool however was that when I filed my claim for my Note 20 Ultra they must not have had any refurbished phones in stock at the time so I received a brand new Note 20 Ultra as a replacement in the retail packaging and everything. Another cool story is my wife's previous phone before her Z Flip 5 was a S20+ and we also had to do a claim for that phone at one point for it to be replaced and they were all out of S20+ units, so they told me on the phone as I was talking to them that she would be receiving a S21+ instead. The insurance claim upgrade stories are always a plus! But yeah, I didn't used to get Samsung Care+ on my previous Samsung devices because I didn't feel I needed it, but it's definitely a MUST now with my Z Fold 5 and my wife's Z Flip 5 with the folding screen and hinge.
@@mckaysmith8496 I remember about 15 to 20 years ago when dead rows of pixels on screens on phones, laptops, TVs and monitors were deemed acceptable. I always told them maybe for you, but not for me.
Good Grief. I'm surprised you still have hair left. I would have pulled mine out. Thats crazy, just ridiculous.
😂😂
As a fellow tech that works for an authorized samsung repair center. The diagnostic program for out going quality control is a joke they don't provide us with the right tools and contacting Samsung even from a tech side is a pain they don't give us any better treatment and as soon as they can pass the buck off to the next company or business they can and will. The lack of communication is astounding and frustrating for all parties and the reason they couldn't take the video is cause it's in the policy handbook nor can we remove apps or help with data management sorry to all the elderly customers out there. Also in policy to make sure the phone is clean and fully charged if it's an in-house repair.
Samsung Care is technically serviced by a company called Servify. Might explain the disconnect. I had an experience like this with the tab S8 Ultra when it came out. It took 4 months to get a warranty replacement for a defective tablet.
as both a samsung and apple user, it is when s$$t happens that one appreciates Apple.
I owned a Fold every year, and I never had a case on any of them. The only time mine broke was because mine dropped out of a moving truck. Currently own a Z Fold6 and dropped it waste high on to the tile recently with only a small dent on the corner.
Customer Service could be better. Very inconsistent. When I broke my screen on my Fold4, all I had to do was wait for the part order and leave it for 2 hours. It was fixed, and I was on my way. Others aren't so lucky, I guess.
Yes ive always had a great experience but this time around I wasn't so lucky.. oh well I guess. Hopefully next time will be better if there is a next time. Hopefully not Lol
In my country malaysia, my Flip4 screen was broken brought in to service center, they took a look at it and said sorry, it couldn't be claimed under warranty, as there was a tiny dent on the hinge, and I need to pay some USD330 to replacement, so I decided to try another service center but the answer was the same.. So I decided to save up for 2 mths for the repair. Fast forward to when I decided to repair it... I went to a third service center to get it repaired, to my surprise, they told me it could be claimed under warranty, and the whole process took around 2 working days. So my logical conclusion was, it depends on the service center staff on whether they want to assist you on claiming the warranty.
I live in the UK and also received terrible customer service from Samsung. I purchased a top of the range TV from Samsung last year. It was a good deal. £600.00 part exchange for my knackered Sony TV, £400 cashback and a free Freestyle Smart portable projector worth £500.00. The part exchange and free projector were honoured without any problem but trying to get the £400.00 cashback took around 4 months and over 100 phone calls with their various worldwide Customer Service Centres. And probably around 100 e-mails as well. To cut a long story short it only got resolved when after an incredible amount of digging I managed to obtain the direct e-mail address of the Samsung UK Marketing Director. Suffice to say I got a very prompt response from the Director herself and my £400.00 cashback was processed that day. It was a nightmare experience and the time I spent on getting this resolved I will never get back. Without doubt the worst customer service I have ever experienced by a very long way.
If Samsung had a store it be a game changer.
They do have a store. But the nearest actual Samsung store to me is about 2 and 1/2 hours away.
If you have an uBreakiFix near you they do Samsung repairs.
Sorry about that. My Buds3Pro also took like 10 days to get repaired by Samsung warranty while I had them for only a week.
Its funny how I came across this video, I am currently going through this as we speak. I am on the 3rd day of going back and forth and explaining my issue with them and not being able to get to speak to a Manager/Supervisor, I never got a chance to speak to any Manager. And my device is still there and not being fixed. They claim that I caused the issue and that I had water damage. Both are further from the truth. I love Samsung products. They are claiming that I need to pay and that its out of warranty.
I refuse to pay for something that I know came from their factory.
Glad that you got your phone fixed but I am still on my Journey.
I am sorry to hear that. I hope it all gets worked out
AppleCare spanks Samsung Care and I have Samsung and had Apple, and I miss Applecare
As a user of both for many years. Yes, by a long shot. Apple is smoking samsung in this category.
Sounds like 90% of companys,they take the money and run! 😂😮
IT GETS BROKE EASILY
Thanks for sharing, it helps me understand. Things like that have happened to me before
hopefully one day Samsung will have a store in every state that has repair within the store like Apple does
I got screwed over on a trade-in. I sent my old phone in. In nearly perfect condition and double boxed it for shipping. They ended up adjusting my trade in credit by -$200 because the screen was supposedly damaged. I couldn't win with them. I feel like one of their employees must have dropped it or something, and they pinned it on me.
Pausing to comment…. this story has been a nightmare and I’m only at the halfway mark of the video. 😂 Poor Josh!! This is why people are afraid to buy foldables… Samsung, OnePlus and Google all provide horrible service on them. It’s just sad. 😢
Yeah It definitely was not a good experience. Hopefully I won't have to go through this again.
Samsung customer service sucks they gave me the run around when my z fold 5 messed up
Sorry you had to experience that ...
I work for a large corporation. Unfortunately, it's pretty normal for multiple departments within the same company to not talk to each other.
This is why im hesitant of foldables and based on what im doing always have a cheap phone i can put my sim into
From my perspective the whole roundabout of them saying it’s not my problem go to the other department/ service has to be them purposely making it worse in the hopes you’ll either give up and pay for a replacement which cost. It’s no accident. That’s how these companies operate. They don’t care about the customers after the fact.
I have not had any issues with Samsung fixing my phone's but I have had issues with a black screen of death on the past three folds I've had ended up going to ask 24 Ultra and do not regret it
Samsung phone's are really good.....but the service centers are seriously crap!!!
What a story.....i would be soo angry!!
Yeah it was definitely a frustrating experience
😳you are brave to rock your phone without a case
I’m too protective 😅i always make sure screen protector ✅ strong durable case ✅ care and insurance ✅😄
I usually ALWAYS use a case Lol there are only certain situations where I won't. But if you watch my past video there was a reason I didn't have a case on it. But either way, a case would have helped in the situation Lol
Samsung should copy Apple's 'great service' instead of their nonsense ideas.
WTF!! That's like shocking. I'm gonna baby this thing. Not trying to go thru all of that.
It won't be like this for everyone. This was just my experience this time around. I've had great experiences in the past.
I had the same experience with z4. I was told 0hone would be repaired in 4 to 7 days but took about a moth from start to finish
I hope they take note of this
I've never had this kind of issue with Samsung and have always had good experiences. But it still sucks that you had to go through all that. I personally think that allot of other You Tubber's are partially to blame for this with them showing them trying to flip open those devices with one hand and everyone else who watches copying them. Especially when they're told not to do that kind of careless things and Samsung ended up getting the wrong impression thinking everyone does it and somehow the phone owners fault. But that's just me and my thoughts on this.
Samsung and OnePlus both use 3rd party insurance with their names on it. It's called asurian or something.
I had a similar experience with my fold 5. Was one of the most aggrivating experiences I've ever had with customer service. Had no phone for a week had to buy a cheap burner phone because i needed a phone for work.
Yes, Sir, the same thing happened to us, but with the shade and hate that now i have developed for them.
Sorry to hear that..
I had an excellent experience with Samsung's Service Center. I took my Fold 3 into a Samsung Service Center and explain what happened. They took my Fold 3 for repairs under Samsung Care+ they replaced the display and the hinge. Got it back within a week, it was an excellent experience
A week is still quite a long time. What did you do during that period? Did you refrain from using any phone?
I don't believe a word!
That's cool you don't have to. But it's all true 👍
I'm not sure what's going on with their support divisions as I experienced a similar, but nowhere near your experience, getting a Buds3 Pro repaired. It seems that these 3rd party support divisions have absolutely no dialog with each other, requiring the same information across divisions. This is NOT what I expected from this highly regarded company. I am a new Samsung customer purchasing an S24 Ultra as well as the Watch 7Ultra in addition to the buds. They need to address these shortcomings for people to stay loyal. I am glad your repairs were successfully done and mine was too!
Putting this video out is a great way to shine light on this so that maybe they will listen and rectify these problems for others??!
That is very much the samsung customer service experience in general. Lots of misinformation and huge lack of accountability from their employees.
Imagine if you didn't speak English and every time you had to hire an interpreter or do it through AI? I had issues with my Fold 4, and they look at every Atom in order to avoid honoring the warranty. At the end, i had to trade it as broken screen deal for another phone. No that i didn't like my fold, but this is a nice way of losing customers.
If there are lines on it the pixels in the inner display are busted you should have told them yes there is physical damage because there was.
I did tell them there was physical damage. But then they asked if there was cracks or anything and there wasn't
They should have just given you a new one as an apology
I had care+ on mine. My dog sent my fold6 flying because she got the zoomies and got tangled up with the charger.
I was fina until i noticed a dead pixel group ded center of the middle of the screen.
I submitted the ticket to care+ and was approved immediately. They sent me my replacement phone and i shipped mine back. Easy process.
My samsung hooplah came when i found out my care+ promo of 2 years for free would not transfer to the new replacement device. No matter who i spoke to, they would send me links to buy the care+ plan. Its unfortunate because when you get the device replaced, you MUST cancel yhe old care+ on the old device, then buy care+ for the new phone.
It was a promo and free, but its just annoying that i lose out on that promo now. They leave you no choice but to buy the care+ now.
Samsung has the worst customer service I've ever encountered in my life.. and that says a lot because I've dealt with cs from 100s of companies
The hinge on my fold 4 collapsed over a year ago and when I took it to one of their shops the refused to repair it and blamed it on a small blemish on the screen after looking for multiple reasons not to fix it. I tried reasoning with them on the phone for weeks but in the end gave up after they wanted £550 to repair it despite that being higher than the trade in for it ??😂. So I told them to stick the phone up where the sun don't shine and moved to OnePlus open and haven't looked back since. A MUCH BETTER device than that heap of shit they sold me. I WILL NEVER EVER spend another penny with Samsung ever again. I'm just glad you had a better ending that I did 👍👍
Sorry you had to go through that bad experience.
Thanks. Hopefully this will be the only time
Whats the diagnostic test for? What do they do?
I honestly have no idea
The only experiences that I have with Samsung service centres here in 🇲🇾 where I live were when I owned its foldables…different centres, different way of doing things, which is somewhat fishy and confusing every time as if there were no SOP whatsoever…Nope…no more foldables for me
Can one keep the data that comes with the new fold6 such as whats uploaded when starting if up then transferring things from a old fold 4.
I never had any issues with Samsung but Apple I did. Apple care sucked but it's a customer service issue them days
Man bro you got 🔩ed over.
For a bit yeah.. lol
ALWAYS go with the ship direct to samsung for repairs option. Ifix are scam artists and shops in general will do anything they can to get out of performing repairs on foldables. And thats if they even have the equipment necassary. Ifix told me they would have to replace my entire screen AND charging port, just because my screen protector needed to be replaced, because their quality check software wasn't compatible with the port on my phone. When I expressed my frustration with this obvious BS response, they refused to work on my phone at all. When I sent it to Samsung, I had it back in 2 days no problem.
Well even when sending it straight to Samsung it still took about 3 weeks. Like I said I have never had a bad experience with Samsung. This was a first time for me.
Had a good experience with samsung so far, when the fold 4 came out I traded my s21 ultra for and and long story short my trade in arrived empty to them and that I has to pay full price after I called they resolved the issue. They still gave me my trade in credits
I absolutely love my s24 ultra and galaxy watch ultra but apple warranty is way better period
Good to know. I use asurion insurance to just get a full replacement if it breaks. Now with that said, it would have been better if you didn't say, you don't care and you'll still keep buying their devices regardless of a bad experience. You need to say in these videos that you're questioning buying samsung products going forward due to there crap customer care. You started off saying you'll keep getting their products no matter what. If they see this video, they'll just say "no need to make any improvements with customer service".
Microcosm of every bureacracy. Nothing's gonna change I'm afraid.
Moral of the story? Destroy it so they have to gjve you a replacement without all that hassle 😂
That's why I own the Honour V3 Fold and won't go back to Samsung ever!
One thing about apple that gives them a leg up is there stores here in America..... Of course you're going to face issues with a phone like that with other companies..... They just dont have those places to go to like others....
I rely think you deserve some Samsung vouchers for all the hassle. I am worriwd about the Honors customer service as thinking about the V3 but surely it can not be as bad as that.
Sertify for oneplus is just as bad. Broke my phone August 6th and I finally got the email to send it out last Friday and now I have to wait 14 days. It’s sep 24th now lol
This is legit insane. I totally believe it though.
Your service provider probably has better coverage then
Good experience with my fold 3 and fold 4, both having the flooding screen protector separate at the creese and pull on the display after a year. The care plus team defiantly needs help but the ubreak i fix people where great. Actually going to the oneplus open now as I hate the fold 6 cameras are basically the same as the 4, plus there customer service is better in my experience.
Few days ago I bought my z fold 6 512gb since few days I saw all this bad experience video's and I'm start thinking to return device to Verizon 😮
I got the same experience here in Singapore. Ask to go round and round and round within Samsung before the issue is solved. My is about the claiming of free gifts
Yep, rhis ks typical Samsung.
Same goes for appliances too
Alot of customer service centers within major companies are garbage! I'm sorry that happened to you
Should i cancel my care plan with them i have a flip 6 its fine so far but why pay when i get crappy service
And everyone is always dogging on the Chinese for being bad with their customer service.
Sorry, bro. Can you repeat again? I was kind of lost somewhere near the middle..
Hahaha. This is comedy 😅. I know exactly what you're talking about. Shit happened to me
Agree bro
Samsung Customer Service is garbage. I don't know why Samsung haven't fixed this yet. Customers spend all this money on these devices and they treat people bad. This doesn't make sense.
I walked in on the second day to have my front screen repaired for free. You should try your luck with the front desk staff on different days, as not all of them know what they are doing. It's even worse for the Care Plus team, which I think is run by some insurance company with trainee phone receptionists overseas. They may not even have this model in their system if it was purchased pre-release. It sounds like in your case, the Care Plus team member was just repeating the only thing they knew how to respond to this situation from their limited training.
But yeah, imagine you brought those gray imported foldables that don't even have a repair center. You would have been flying internationally and making overseas calls as busy as Elon Musk in the past few weeks.😅
Which place you went to?
@@warriorplutotrent3827mine isn't in the states, it's Chaddy Samsung store in Victoria Australia.
my mom has gotten a very good experience with AT&T phone insurance. she paid $30 and half an hour later she came back with a brand new screen and battery (unexpected bonus which was free and wasn't technically covered)
I don't like AT&T but that's next level service.
just don't break the back glass because that's $150 and you get a referb phone that might not be the same color, although they sent someone to the house to help her set it up.
I would still say if you have a folding phone it might be worth the extra $18 a month for the peace of mind
I have never heard a smartphone company ask take video show us the problem you have 😳😱I would have been WTH 😅
Yeah I was surprised by it as well
i think the idea you should be using here is always ask to route your call to a supervisor or manager. stupid CS agents will always tell you millions of excuses as long as they could. so, always ask for the manager and take note of the name of that person so you can always speak with the same person. sometimes you really have play the villain and to even use the FUDGE word in dealing with them but still just say sorry later because you are just angry with the situation and not the person you are talking to and that often works and then you will get the best assistance ever because there is no way to transfer you to different CS rep to explain your story all over again as that rep/even he/she is not the sup/mngr already knows your issue and concern. Hahaha!!!
s like I'm never buying a Samsung.
Yea that got dragged out. wild stuff.
My almost nightmare experience with a in-store pickup at a SAMSUNG EXPERIENCE store. I will try and keep it short. I ordered 2 phones for pick up. I go pick up one phone and tell them to cancel the other phone. easy as that right? nope. Me and my gf go have lunch around the area after we got the phone and about an hour after i get a text saying my other order was picked up(the one that was supposed to be cancelled.)luckily we were down the street. so i had to go back and be like wtf is going on? person try to tell me some shit that made absolutely no sense. and the people that helped be the first time did not approach me or make eye contact with me. so yea f them. so my guess is they waited an hour hoping i was gone already to try and literally steal my order. imagine if i went home already? its about a 30 min drive from my house. drive back and forth. later that day i called the store spoke with the manager and explained what happened to find who was responsible for that. this instance came down to the individual or individuals and their shit morals not samsung. but they are representing samsung. i hope they got fired.
Dang I'm sorry to hear that. Definitely not a good look
I'm done with samsung.Moving on to oneplus now.
I just send it in and have a new one in like 2 days
I bought samsung care with my Z fold 6, its been 15 days and its not activated. My device is showing as its not under samsung care+
Hmmm... You should give them a call
@@Josh_Quinonez i have sent them multiple reminders and calls, they said the team is working on it and will get back to me.i have been a samsing user right from the first Galaxy S. Their service is deteriorating in India. Everywhere in the world they give samsung care+ for 2 years on foldables, in India its 1 year only (@$150) .. any issues and the process takes a toll on you.
I love samsung devices but the customer service is dog 💩
Discount Bad service, insurer the device your self, buy two for the price of one.
i would have blown up. I was going to buy a samsung phone , now i am staying with Apple .... That is buillshit... I need a phone and being without one is a joke
damn thats crazy bro! i guess its better to stick with apple!
What a pain in the ass but at least you got that happy ending 💯
That would be enough for me to never buy samsung again. You pay for insurance...for this nonsense?
Call me.crazy but i prefer to get insurance thru my carrier then samsung care. Heard to many horror stories
Scary😅
Yeah .. lol