I've installed doors and it looks great and works perfectly. The problem is after a few weeks, the exterior base trim piece came off as it is only attached with silicone. I used the best type of silicone that I could find, both in the original installation and again when reinstalling it, after thoroughly cleaning both surfaces. I allowed more than 24 hours for the silicone to dry. Is this a design defect? It there a better way to attach this strip rather than just silicone adhesive?
Thank you for reaching out and sharing your experience with the installation of your doors. It's great to hear that they look great and are functioning perfectly. However, I understand your frustration with the exterior base trim piece coming off after a few weeks. While it's difficult to determine if this is a design defect without further information. If you can call our team at 1.866.839.2888 so that we can find a solution for you.
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I've installed doors and it looks great and works perfectly. The problem is after a few weeks, the exterior base trim piece came off as it is only attached with silicone. I used the best type of silicone that I could find, both in the original installation and again when reinstalling it, after thoroughly cleaning both surfaces. I allowed more than 24 hours for the silicone to dry. Is this a design defect? It there a better way to attach this strip rather than just silicone adhesive?
Thank you for reaching out and sharing your experience with the installation of your doors. It's great to hear that they look great and are functioning perfectly. However, I understand your frustration with the exterior base trim piece coming off after a few weeks.
While it's difficult to determine if this is a design defect without further information. If you can call our team at 1.866.839.2888 so that we can find a solution for you.