My Awful Experience with CenturyLink
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- Опубликовано: 26 сен 2024
- About 2 months ago I switched to CenturyLink fiber service. Incredible speeds, and a much lower price than I was getting with my former ISP. What's not to love? It turns out a lot! I learned that CenturyLink has about the worst customer service of ANY company I have ever dealt with.
Thank you Spectrum for saving the day and hooking me back up on short notice.
Want to know more, and why you should avoid CenturyLink? Watch this video.
Been there done that, Finally went with T-Mobile 5G Home Internet. Easy diy install and $50 a month total. Great speeds 500 mbps up and down, Great reliability!
I agree. Centurylink is the sorriest company I’ve ever dealt with. My husband has been on phone with Centurylink in the Philippines for the past two days for help with new modem setup.
Number one is you can’t understand them and they can’t understand you After holding for an hour we was disconnected twice.
Do not go with Centurylink if you have other choices
Are you sure it was the Philippines? That's primarily an English speaking country. (They have a local language called Tagalog as well, but generally English is very good there.).
But yes, it's very frustrating.
Been trying to get service for 5 months from them ! Lies , lies and more lies ! Most customer service are foreigners ( sound like middle easterners) and there is a huge language barrier, not just with accent but dialect of words used ! But it always comes down to them lying shamelessly ! The few that do communicate well , all work from home and it shows ! One white lady with a thick southern accent was drunk off her ass when she answered my call ! She was so drunk but she was also very helpful , lol ! I wasn’t even going to complain about her , I just wanted a manager to confirm her drunken story ! She freaked out and hung up - just silence ! This is a really bad company - not sure how they got to where they are !
P.s. they lie about sending engineers out to create a pair for my home ! Then they never show up !
Omg this is nothing but the truth i currently dealing with them and i just cant with these people im about to lose my job i hadnt worked in almost a week because of service issue and my job has granted me 14 days to get it fixed and nothing i cant seem to get them to stop talking over me and just listen im so stressed out right now
My advice when needing customer service with any cable/internet provider is to forget calling if there is a local brick and mortar store. I've been dealing with TDS in Utah for 7 years, customer service via phone is much like your experience, maybe worse but going into their local office I got First Class service and was in and out in minutes. When I originally called to have service installed they couldn't find my address even though several other homes on my block had had service for years. My house was a new build so that might have been the problem, except when I went in to their office, OH there you are, we'll have an installer out in two days. Two days later I had internet.
In southern Missouri their service is miserable! Customer service is just as miserable. Nothing but trouble.
They are the worst, that's what I got they literally dont care about you, they left my 84 year old mom without her land line working for over a week kept lying about when it would be finished.. five years ago I was with them for a week for internet they drove me crazy
AMEN!!! NO ONE at CenturyLink cares!!!
I have been waiting over 5 months for Century link to repair my land line. I'm still getting a bill every month, I have to explain this every that there is a neighborhood outage, but try sending a tech to fix my land line and not the outage. I have to agree that Century link does not care.
Century Link is now Brightsomething in the south. I don't look for anything to improve . My internet and landline was out for a whole month. Took forever to finally get a live person on the phone. Of course it was in the Phillipines. The support person argued with me for 30 minutes that he'd never had a customer complain about not understanding what he said. Geesh! I did learn that even tho they ask for the last four digits of your social, you don't have to give it to them. I just told them, "No, I'm not giving you my social".
Customer service at Century Link is terrible.
I'm having a similar nightmare experience, and they didn't show up for the appointment in the eight hour window, and they didn't call. They wouldn't reschedule for another week. I told several reps that I work from home, and I need this for my job, but they didn't care. They also passed me around, hung up on me several times or put me on terminal hold both on the phone and on chat. They also misdiagnosed the problem because there was no dsl light, and they sent me a $200 router that also doesn't work. They should have known it was a line problem. That's the summary of a very long horror story that I'm still going through. I will contact the FCC and the BBB and try to find another provider.
Our modem/router combo went out 2 weeks ago was told a replacement was being sent over night. Called in every day because the UPS label was made but the replacement still has not been sent. The tech reps are rude. One insisted he needed my full social even though no one else has needed it in at least 30 calls ( service is always out/being worked on). Requested supervisors and they refuse. Requested box to cancel my service and they said they cant do that until I get the replacement that still hasn't been sent. Recorded my calls and screen recorded my chats and now they wont talk to me.
It worked fine until the bill didn't go thru. Fiber service is above average, but if you cause business office intervention.. good luck
CenturyLink the worst shit on the internet how I suffer from that internet trash there shouldn't be a company like them that give bad service
Really hoping Starlink becomes available soon. Centurylink left me hanging again for 13 days to show up for a service call. In PA they are the only choice and have for now. They took government money to build themselves a fiber backbone and refuse to maintain or upgrade the copper wire that gives us phone and DSL. They leave large trees hanging on the wires for months after being reported endangering motorists and service. Just garbage service.
reliability is more important than price
I’m having internet drops and 4 techs coming to my house claiming to have fixed the issue. I’m still having drops all they do is fiddle with my speeds and tell me about it on the way out the door. This company sucks I just want my crappy internet I’m overpaying for but I can’t even GET the internet.
Glad to hear you’re doing well - Congrats to your Mrs for getting a green card, and hope she finds an opportunity soon. My wife and I like yourself would really struggle without a reliable connection so definitely in the same boat with it being paramount over speed and cost. Funny to think these days I could forgo a water/heating outage for days over our internet connection being out...! Take care, James
No kidding !!! I feel the same way. I could lose everything else short of power and likely find a way to still function.
But my livelihood depends on a good connection.
Thanks for the congrats! She's very happy.
Were paying 60 50 for century link and they just go ahead and cut off out connection
Question: if you didn’t have the issue where your service got disconnected and then wasn’t deactivated for whatever reason, would you have switched back? Hoping for an honest answer as someone who’s getting Century Link but keeping my current internet provider (Xfinity) until I know things are good.
I’ve experienced horrible customer service from Xfinity over the 10 years we have had them so I’m not sure Century Link is worse, but there’s a good chance. But there’s finally fiber where I live and is $150 cheaper than what I’m paying so I’m trying it out. These companies really have issues with customer service as a whole.
Oh that’s nothing. I really should share the mess I’ve had to deal with in 1 week. I’m going on the 5th tech coming out to try to fix my stuff. I’ve been waiting since April and it’s now august to get my internet just installed. The guy damaged my PlayStation. They gave me an old modem. My connections are SO inconsistent, dropping 3-400 megs at a time. They’ve drilled multiple holes into the side of my house and damaged drywall. Charged me for my first month 3 total times and never refunded one of those. Was told I wasn’t supposed to be charged for the pods, but I am. Was told the gift cards would get to me 4-6 weeks after install and then told its actually 3 months after you pay your first bill. I’m sure I’m missing some things, but I’m a disabled vet and I can’t afford Cox anymore so I’m stuck with this mess.
Oh my gosh. I'm sorry you are going thru this.
The sad part is the company knows about this video (and many others) and they don't change or even attempt to improve. I've never seen a company with so much disdain for their customers.
Sorry for your trouble, Mike. Can't believe CenturyLink has such incredibly horrible customer service, especially the phone people (not using the term 'phone support' with them). If you go back to CenturyLink for some reason, get a small business account. Same price and somewhat better support. Doubt you will go back, but just in case you do.
Still same bad service even now
I Have had 1G service but now is Down to 450 MB . Nobody at century link can tell me why
They keep messing up tonight. Something is going on. I keep getting booted offline. And it is about to piss me off.......😠😡 It's like going off and on for 30 minutes already. It's never been this bad. But it has been storming lately. It sounded like they are trying to fix something. I'm on for now. How long it will last? I hope they are done working on it. I wsh we had other providers here.
i agree unfortunately their the only ones who offer in my area spectrum is like 2 blocks down but not here they canceled my modem and had to re send it not to mention century you cant understand their third party customer service reps
Customer "my internet stopped working" Century Link " your box is broke.. that will be $120.00" customer " but all the lights are on" Century Link "your box is broke... that will be $120.00 Customer "when can I get it?" Century Link "when we feel like sending it"
Location Virginia , modeum went out ,CL sent me a new one ,they said return the old one in same box , ill print label for the return , box shows up no return label in box as promised , if stuff not returned in 30 days $200 charge spend hours on hold trying to find where to spend modune this is just criminal
I freakin hate centurylink they suck so bad I thought changing my intent to save $25 was worth it I was so wrong. Everything about them suck
I only went to Century Link to leave Cox. haha. I won't be with Century Link for that long.
As well, had an awful experience with CenturyLink!
Thanks for sharing, I live in the "Great Northwest" in the state of Florida aka "The Original Redneck Riviera" rebranded as the "Emerald Coast". My parents have been with Century Link and its predecessors since the breaking up of "Ma Bell": there have many changes over the years; consequently I would have to conduct a search to obtain all the company name changes. Has anyone heard of any new information on the impact of "Lumen Technologies decision to sell parts of Century Link"? IMHO, we never got true "Hi-Speed" internet with our DSL. We plan to keep our landline, but we need greater bandwidth! Our Telephone Network Interface box looks bare bones compared to many others I have seen on the internet. The Customer Service with CenturyLink [and any of these Service Providers] SUCK they closed the local Brick & Mortar presence years ago and every time we call Customer Service we get either Mexico, India, Philippines or some other country overseas where it is hard to communicate and understand them; hence you are on the phone for 5, 6, 7 hours or longer sometimes two days. Our Telephone Network Interface ruclips.net/video/g7XvqttTLGU/видео.html
Centurylink is now Quantum, which I ordered 3 weeks ago and was installed last week, easy peasy. No problems. Nice mesh system with 4 units that plug into a wall socket and have two Ethernet plugs per unit. So nothing but good things to say. BTW, I was a very early adopter and was on the Internet back when the fastest speed for consumer was 300 baud. Have been using computers since the punchcard days.
So you are paying to lease their mesh system, or did they allow you to buy it outright?
@@MikeFuryTech Free
@@greatpix Great deal ...
one month later, how the interview holding up? are you getting 940 up 940 down? please let me know
I uses to work for Centurylink tech support.
I would always say "I used to care, but now I work for Centurylink :)"
Tech support job uses all sorts of metrics that evaluate your job performance. You have to hit those metrics to stay employed.
Most metrics didn't make sense. If I had to guess someone is getting a bonus if some ridiculous metric is hit ... Initiatives are set that often doing the wrong thing looks good on paper... You can do the wrong thing for the customer and stay employed or help the customer and be put on a performance improvement plan because your numbers look bad...
The environment is too frustrating for people who care and want to help. People who care are forced to quit or learn to not care.
I would never have CenturyLink if I needed a reliable connection. (unless I had a good backup plan)
Thank you for that insight. I suspect you are spot on. Sadly, many organizations measure success using entirely the wrong KPIs. The only thing that should matter is customer satisfaction, because once you hit that, everything else that matters should follow.
Great Internet and great price, but less then perfect customer service and account management
Total Rip off Company.
My CenturyLink works great gigabyte down and gigabyte up I use a protectli it's PSence I get a gigabyte up and down
When it worked, it was fantastic. I just couldn't continue with a 4 day outage (and ongoing, with NO estimated time of repair)
I also have a terrible experience with CenturyLink
They setup everything for me for the 1gb internet service and the day of setup the tech call me that he can only setup my system for 100/100 because their equipment it only support that speed and they don’t know when they can upgraded
To me a fiber optic line in today’s technology only support 100/100 it tells me a lot of CenturyLink
They get over their heads.
😂
As former Customer rep of centurylink i truly understand your complains or experience but if you can only get a DSL service in centurylink or Bsp Don't expect your service will be great.
Im giving customer a honest opinion especially when Fiber is not available on their area, but unfortunately most places or not available for fiber specially if it is a rural country.
This was fiber service.
Send complaints to the FCC. CenturyLink is an Australian owned company. Do we need foreigners causing such grief in our country?
This is happening to me now
Seems like things haven’t changed since my video. Sad.
Just a note to say Merry Christmas, and Happy New Year. Hoping you are well.
Merry Christmas to you as well !!! (And a Happy New Year ... 2021 should be much better)
I had Centurylink and twice was dropped from them due to lack of payment. The second time I let them cancel my service and sent their router back. Home internet is for chumps.
“Home internet is for chumps” really what do you do, go to McDonald’s?
@@littlebanshee Not everyone has to be plugged into the internet like it is some kind of IV drip. Yes, I do go to McDonald's and the library, Starbucks, etc.