Your content is amazing! I couldn't help but notice that the video about CX seems to be written from right to left, instead of the usual left to right. Just thought I'd point that out! Keep up the great work!
The Customer Lifetime Value is very informative (Gross margin X average revenue per user divided by the customer churn rate) . But I suspect that astute retailers with customer loyalty schemes can use even more instructive customer profitability metrics. Specifically which customers buy which products and services, at what times/frequency, at which locations. All they need is a unique customer identifier - like an email address, that can be linked to digital sales receipts for on-line and point-of-sale purchases.
Your content is amazing! I couldn't help but notice that the video about CX seems to be written from right to left, instead of the usual left to right. Just thought I'd point that out! Keep up the great work!
Great ❤❤❤
The Customer Lifetime Value is very informative (Gross margin X average revenue per user divided by the customer churn rate) . But I suspect that astute retailers with customer loyalty schemes can use even more instructive customer profitability metrics. Specifically which customers buy which products and services, at what times/frequency, at which locations. All they need is a unique customer identifier - like an email address, that can be linked to digital sales receipts for on-line and point-of-sale purchases.
Direct:
NPS
CSAT
CES
Indirect:
CCR
CRR
NDR
===
CLV
ARPU x GM
Ch.R
Beneficial content is this