Healthcare IT here as usual to say you nailed it. For what it's worth, we can probably do everything needed in about 6 minutes in the middle of the day, but we'd probably cause a riot within the hospital when the application suddenly needed to be closed and re-opened on every system at once. Fun fact, when that happened by accident, as a desktop tech I often had to go from unit to unit manually yanking plugs and rebooting things just to reduce the call volume.
The best part is that they know damned well that we're all going to click through and ignore the warnings about the upcoming update for three weeks as long as we confirm it isn't during
I used to work the overnight shift in the ED as a scribe. That 2-4 am downtime once a month on Tuesdays was very real. I would open notepad and start charting into that without the templates or dot phrases and then have to carefully transpose everything once Epic was back up. It always sucked.
As someone who worked Clinical IT for a Hospital System: I'm so sorry for all the many Emergency Epic Downtimes b/c they failed to GL a new module. (Looking at you Beaker). Yet, in Clinical IT Defence - we TOLD all of you caregivers for a month when the [Planned} Epic Downtime was suppose to start. Posted on the Hyperspace Login window and within Impravada as well. Not out fault you didn't review your Unit's Epic Downtime Procedures for the "read-only" enviroment. And! I'm sorry the Epic Downtime wiped your saved Challenge Answer/Questions. Yes, you got to pick 20 questions from a list 75 questions to set them back up. No, you can't have repeating answers. Again, sorry!
"Rearrange everything on the home screen" is SO darn true! Every time after an update I have to start customizing all over again to get things how I want them 😂
As one of the lab fraggles, we don’t particularly care about EPIC downtime. No, what we fear is Soft (SoftLab) downtime. And the doctors and nurses hate Soft downtime too because even though EPIC is still working, they still have to fill out paper order forms!
OMG! 😂 when he said “rearrange where everything is” I laughed so hard. I thought it was just me! I thought “they keep changing the way things look just to torture me”- now I know that it is meant to torture us ALL.
Okay, so as someone who works in IT: Yes. This is every field, it's just especially bad for medicine. And I'm sorry that it's like this, I am a mere Jimothy in the machine. ( Tbh, I'm unemployed for some time, so I'm not even a Jimothy. ;u; )
this is insanely amusing to me because i live in verona wisconsin, the home of epic, their entire headquarters which is stupid large is directly across the road from my high school. which they paid for, along with everything else in this patch of suburbia. YES, I LIVE OFF OF YOUR PAIN.
Me, a computer science student near graduation: "Am I the villain?"
As a patient, to establish and cement camaraderie with my healthcare team, I ask how Epic is treating them today…
As someone who works at epic the only thing wrong with this is that they don't make us wear suits
Healthcare IT here as usual to say you nailed it. For what it's worth, we can probably do everything needed in about 6 minutes in the middle of the day, but we'd probably cause a riot within the hospital when the application suddenly needed to be closed and re-opened on every system at once. Fun fact, when that happened by accident, as a desktop tech I often had to go from unit to unit manually yanking plugs and rebooting things just to reduce the call volume.
I knew it! PEOPLE SAID I WAS CRAZY FOR BELIEVING EPIC DID THIS ON PURPOSE! BUT I KNEW IT!
The best part is that they know damned well that we're all going to click through and ignore the warnings about the upcoming update for three weeks as long as we confirm it isn't during
"Rearrange where everything is on the home screen" and "all of them" had me like 😱😱😱
A rapid response during epic downtime is basically the Wild West. You just crack open the code cart and pray you don’t need anything from pharmacy 😂😂😂
I used to work the overnight shift in the ED as a scribe. That 2-4 am downtime once a month on Tuesdays was very real. I would open notepad and start charting into that without the templates or dot phrases and then have to carefully transpose everything once Epic was back up. It always sucked.
As someone who worked Clinical IT for a Hospital System: I'm so sorry for all the many Emergency Epic Downtimes b/c they failed to GL a new module. (Looking at you Beaker). Yet, in Clinical IT Defence - we TOLD all of you caregivers for a month when the [Planned} Epic Downtime was suppose to start. Posted on the Hyperspace Login window and within Impravada as well. Not out fault you didn't review your Unit's Epic Downtime Procedures for the "read-only" enviroment. And! I'm sorry the Epic Downtime wiped your saved Challenge Answer/Questions. Yes, you got to pick 20 questions from a list 75 questions to set them back up. No, you can't have repeating answers. Again, sorry!
"sometimes it's 2-4 AM when we only want to hurt emergency medicine"
"Rearrange everything on the home screen" is SO darn true! Every time after an update I have to start customizing all over again to get things how I want them 😂
As one of the lab fraggles, we don’t particularly care about EPIC downtime. No, what we fear is Soft (SoftLab) downtime. And the doctors and nurses hate Soft downtime too because even though EPIC is still working, they still have to fill out paper order forms!
OMG! 😂 when he said “rearrange where everything is” I laughed so hard. I thought it was just me! I thought “they keep changing the way things look just to torture me”- now I know that it is meant to torture us ALL.
Work at Epic and can confirm that meetings are exactly this
The Judy Faulkner pic was a great little touch of detail.
Okay, so as someone who works in IT: Yes. This is every field, it's just especially bad for medicine. And I'm sorry that it's like this, I am a mere Jimothy in the machine. ( Tbh, I'm unemployed for some time, so I'm not even a Jimothy. ;u; )
this is insanely amusing to me because i live in verona wisconsin, the home of epic, their entire headquarters which is stupid large is directly across the road from my high school. which they paid for, along with everything else in this patch of suburbia. YES, I LIVE OFF OF YOUR PAIN.
As a nurse and now Epic analyst at a large hospital I can vouch for the accuracy of this message!
British ED Dr here.