What ended up solving my issue, after trying literally everything, ended up being simply a flow plug. I’d notice the suction out of the Venturi being too weak to actually pull any water up. I removed the flow plug that is inside of the red/blue disk inside of the Venturi cap. This immediately created more suction, and solved the issue. Bought a new plug, works like a charm. Hopefully this can help someone else too.
Thank you cremedelacorn. I took out the flow plug. It is get more suction but I want to know if I don’t put flow plug what is happening? Please let me know. My issues almost solved. Thank you so much.
@@kevincuong78 The plug has a small hole in it that controls the flow rate. If you leave it out, then it won’t flow as designed. Probably will flow too fast. Take out the plug and hold it up to a light. Use a toothpick as needed to clear the hole.
I appreciate you recoding and sharing this. It used to be on their website via a flash player, but since flash is no longer supported, it’s nit viewable. Thanx!
It wasn't obviouse to me, but the black gasket on the bottom of the float, it pushes up into the float. It shouldn't make contact with the botto of the fixture until the water level has droppped. Mine had pulled out of the float, thus my brine tank couldn't pull brine. I suspect a lot of the people who went all the way through this process, only to have standing water, have this problem...
It took me a WEEK to discover the gasket at the bottom of the float is supposed to be firmly attached to the float! Seems like crappy design to me. I'm going to see if I can glue the gasket to the float to prevent further problems. Meanwhile, this Yahoo video is a movie version of Whirlpool's troubleshooting Flash file, but it doesn't have the yes/no functionality of the Flash file. To get the full range of possible solutions, you'll need the original Flash file, which of course is no longer supported! However, there is a workaround: First, download the Whirlpool troubleshooting Flash file to your computer: whirlpoolwatersolutions.com/wp-content/videos/ts_nsw.swf Now, download the Adobe standalone Flash viewer: Windows: fpdownload.macromedia.com/pub/flashplayer/updaters/32/flashplayer_32_sa_debug.exe Mac: fpdownload.macromedia.com/pub/flashplayer/updaters/32/flashplayer_32_sa_debug.dmg The standalone Flash viewer is a self-contained .exe file that needs no installation. Just run it, point it to the .swf file you downloaded from Whirlpool, and you'll now be able to run through every troubleshooting scenario. Good luck!
Very good demonstration of the system. Some of the comments were interesting. Croy said "I removed the flow plug that is inside of the red/blue disk inside of the Venturi cap. This immediately created more suction, and solved the issue." and it solved the issue. My question is, what would happen if you leave out that "flow plug insite the red/blue disk?" I suppose the flow plug is that little pin hole rubber washer/gasket, not the venture gasket, the big disk type 1/32" size. I also see that main water flow is being shut off and back on during the demo. I wonder how does the suction being created with the line plunger shutoff, meaning close or bypass mode!!! I will drag my unit in the driveway and work on it over the weekend. I have already changed venture gasket but no luck. Hopefully with having better understanding I will get some positive results. Thank you mrneyo68 👌
seems like I'm missing ceramic weight. checked online it's about $25. before buying I need to make sure that is my issue. Thinking of putting some type. of weight --like nut-- on top of the rubber on the brine assembly and see how does it do. my take is that originally I had an issue with venture gasket, and during cleaning I lost the ceramic weight and even after replacing the venture gasket I still have water in the tank because now i'm missing ceramic weight. do you think putting weight help me to diagnose the problem before buying $25 ceramic weight. Any suggestion would be appreciated.
Recheck Venturi components and line to brine well. If you aren’t drawing water, then the Venturi isn’t working, or there’s a blockage in the line or float assembly.
I know this is old as hell and may be a long shot. But the cam on my softener wont stop at F or BR.....it will go past both and only stop at S and end at BW. Any ideas?
The switch, or wire connections to the switch, may be bad. If you have a multi meter you can isolate the switch from the circuit board and check that it is working. Also check at wiring connections to circuit board. If the switch tests good, then look for corrosion on the connection terminals.
Sorry but I 've been a steam engineer for over forty years and salt will only saturate water with brine no matter how much salt you use. There is a level in the brine tank and the salt and water should mix in order to have sufficient brine for cleaning the resin in the softener.
I followed this exactly. Everything works as instructed until the last procedure where you're supposed to let it set for 30 mins, then 2 hours. The water level never went down. Now the final step says I need to call a tech. Does anyone know what could possibly be wrong at this point?
WTF did I just watch? The title of this video makes me think it will explain why there is too much water in my brine tank. All this video did was demonstrate how the system works. What I want to know is why is there too much water in my brine tank??? What part failed and how do you fix it?? Even when my system is in service mode there is still water trickling out of the brine valve body. Thanks for the demonstration video but I already know how the system is supposed to work. What I need to know is why there is too much water in the brine tank. Am I speaking English correctly.
This video shows exactly what you need to know to answer your question. I suggest watch it again. I dummy know how much more detailed it can be. Maybe you need someone to help you if you cannot understand that the video is telling you exactly why you have to much water in your tank and how fix it.
What ended up solving my issue, after trying literally everything, ended up being simply a flow plug. I’d notice the suction out of the Venturi being too weak to actually pull any water up. I removed the flow plug that is inside of the red/blue disk inside of the Venturi cap. This immediately created more suction, and solved the issue. Bought a new plug, works like a charm. Hopefully this can help someone else too.
Damn! I've been fighting this for weeks! This fixed it, pulling that top plug out!!!
Thank you so much! That finally solved my issue! Do you know where can i get this small plug?
Thank you cremedelacorn. I took out the flow plug. It is get more suction but I want to know if I don’t put flow plug what is happening? Please let me know. My issues almost solved. Thank you so much.
@@kevincuong78
The plug has a small hole in it that controls the flow rate. If you leave it out, then it won’t flow as designed. Probably will flow too fast.
Take out the plug and hold it up to a light. Use a toothpick as needed to clear the hole.
I appreciate you recoding and sharing this. It used to be on their website via a flash player, but since flash is no longer supported, it’s nit viewable. Thanx!
That was an awesome demo!! Thanks so much...women need this kind of helpful demos! Definitely going to share..thank you!
Men too
It wasn't obviouse to me, but the black gasket on the bottom of the float, it pushes up into the float. It shouldn't make contact with the botto of the fixture until the water level has droppped. Mine had pulled out of the float, thus my brine tank couldn't pull brine. I suspect a lot of the people who went all the way through this process, only to have standing water, have this problem...
I will try this. Hopefully this fixes my issue. fingers crossed. thanks!
It took me a WEEK to discover the gasket at the bottom of the float is supposed to be firmly attached to the float! Seems like crappy design to me. I'm going to see if I can glue the gasket to the float to prevent further problems. Meanwhile, this Yahoo video is a movie version of Whirlpool's troubleshooting Flash file, but it doesn't have the yes/no functionality of the Flash file. To get the full range of possible solutions, you'll need the original Flash file, which of course is no longer supported! However, there is a workaround:
First, download the Whirlpool troubleshooting Flash file to your computer:
whirlpoolwatersolutions.com/wp-content/videos/ts_nsw.swf
Now, download the Adobe standalone Flash viewer:
Windows:
fpdownload.macromedia.com/pub/flashplayer/updaters/32/flashplayer_32_sa_debug.exe
Mac:
fpdownload.macromedia.com/pub/flashplayer/updaters/32/flashplayer_32_sa_debug.dmg
The standalone Flash viewer is a self-contained .exe file that needs no installation. Just run it, point it to the .swf file you downloaded from Whirlpool, and you'll now be able to run through every troubleshooting scenario. Good luck!
Outstanding, clear video with logical test procedure. Thanks for sharing this. 👍🏻
Dec 2020- thank you so much!!! Saved me money and a headache
how do you get excess water out of a brine tank?
Very good demonstration of the system. Some of the comments were interesting. Croy said "I removed the flow plug that is inside of the red/blue disk inside of the Venturi cap. This immediately created more suction, and solved the issue." and it solved the issue. My question is, what would happen if you leave out that "flow plug insite the red/blue disk?" I suppose the flow plug is that little pin hole rubber washer/gasket, not the venture gasket, the big disk type 1/32" size. I also see that main water flow is being shut off and back on during the demo. I wonder how does the suction being created with the line plunger shutoff, meaning close or bypass mode!!!
I will drag my unit in the driveway and work on it over the weekend. I have already changed venture gasket but no luck. Hopefully with having better understanding I will get some positive results.
Thank you mrneyo68 👌
seems like I'm missing ceramic weight. checked online it's about $25. before buying I need to make sure that is my issue. Thinking of putting some type. of weight --like nut-- on top of the rubber on the brine assembly and see how does it do. my take is that originally I had an issue with venture gasket, and during cleaning I lost the ceramic weight and even after replacing the venture gasket I still have water in the tank because now i'm missing ceramic weight.
do you think putting weight help me to diagnose the problem before buying $25 ceramic weight. Any suggestion would be appreciated.
Great video... Thanks !
Is this information available in PDF form so I can print it?
uggh, I had a no right at the first test on the float assembly trickling water test, now the link to the website is not working.
Same here, did you find a way to solve?
Thank you, a lot of good information
At 6:41 it asks if the water level went down. My answer is no. Does anyone know what the recommendation would be when selecting no?
Recheck Venturi components and line to brine well. If you aren’t drawing water, then the Venturi isn’t working, or there’s a blockage in the line or float assembly.
I know this is old as hell and may be a long shot. But the cam on my softener wont stop at F or BR.....it will go past both and only stop at S and end at BW. Any ideas?
The switch, or wire connections to the switch, may be bad. If you have a multi meter you can isolate the switch from the circuit board and check that it is working. Also check at wiring connections to circuit board. If the switch tests good, then look for corrosion on the connection terminals.
Is this trouble shooter available online where we can click on the "No" option, and work through it from the "No"?
I agree, I had a lot of nos
Yes. Go to www.whirlpoolwatersolutions.com/owner-center/tutorials-and-troubleshooting/troubleshooting-quick-check/
Sorry but I 've been a steam engineer for over forty years and salt will only saturate water with brine no matter how much salt you use. There is a level in the brine tank and the salt and water should mix in order to have sufficient brine for cleaning the resin in the softener.
Very very helpful thank you 😀😃🦺🛠️🪣🚰
thanks for the help great video
jonathanlll
I followed this exactly. Everything works as instructed until the last procedure where you're supposed to let it set for 30 mins, then 2 hours. The water level never went down. Now the final step says I need to call a tech. Does anyone know what could possibly be wrong at this point?
Mike McGinnis did you ever find out what the issue was?
Will be try this my is always full of water now my salt is rock hard ..hard to figure out these softeners
Did you be sure the plunger was up when you reinstalled it in the tank? That black plug can't be making a seal.
WTF did I just watch? The title of this video makes me think it will explain why there is too much water in my brine tank. All this video did was demonstrate how the system works. What I want to know is why is there too much water in my brine tank??? What part failed and how do you fix it?? Even when my system is in service mode there is still water trickling out of the brine valve body. Thanks for the demonstration video but I already know how the system is supposed to work. What I need to know is why there is too much water in the brine tank. Am I speaking English correctly.
NO you are not, you are just being rude!
This video shows exactly what you need to know to answer your question. I suggest watch it again. I dummy know how much more detailed it can be. Maybe you need someone to help you if you cannot understand that the video is telling you exactly why you have to much water in your tank and how fix it.
I'm not sure either