SOOO helpful. The instructions that come with the lock are not as thorough as this video, especially when it comes to starting over to establish a wifi connection and pairing with the app in general. I was on hold with customer service for 45 minutes and never got anyone. I watched this video while I waited and eventually hung up. Thank you for the video!
Can I PAIR it with MORE THAN ONE PHONE (or gadgets )?? I am having hard time to pair it with my wife's phone. I had no issues to pair mine (the first phone paired to it).
Still not sure how to set-up WiFi. This Install and Setup for WiFi is incomplete. What is name of the app that needs to be installed? How to turn on the Bluetooth on the device? how to login to the app on the phone? when I connect to the Bluetooth in the app says it must be within Bluetooth range to complete this step up. Direction for installation refer to the website and in the website it refers to the direction comes with the lock. in the short video it refers back to website and direction came with lock. I can't find complete direction to set-up WiFi.
Hello, I am sorry to hear you are having issues pairing your Schlage Encode to your personal Wi-Fi. I would be happy to assist! The app needed is Schlage Home. Bluetooth will not need to be manually turned on but should find your phone once the app is searching for it. The app does require a personal login that will have to be set up. This can be done by pressing Sign In, and then Sign Up. To set up the Schlage Encode initially, you will have to be at the location next to the lock or within Bluetooth range. If you continue to have issues pairing the lock, we recommend that you contact us at 800-847-1864 for more extensive troubleshooting. Thank you!
How do you deal with batteries dying after 1 week? I have gone thru batteries at my vacation house like 6 times this year. Very unreliable. Schlage sent a new lock and still happening.
Hi Susanne thanks for reaching out to Schlage, were sorry to hear the trouble you're having with the battery life in our Encode. There are a number of factors that could be causing the poor battery life. Please email us at consumerschlage@allegion.com we would be happy to provide additional assistance.
I had a problem with the deadbolt being wrong handed. There should be a video that talks about how the software automatically reverses from left to right handed. The lock doesn’t work until it’s installed and you run setup software.
Hello Chuck, I am sorry to hear you had some issues setting up your lock. Thank you for the feedback on a video request! I will share this information with the correct department. If you need any assistance with your lock, feel free to contact us at 888-805-9837 or consumerschlage@allegion.com.
@@SchlageLocksOfficial Terrific. It was VERY easy once I knew it would take care of itself and it wasn’t going to break anything. Your customer service helped me very well. Thanks for the quick response.
I would like to have the magic spell he used to put the lock on the door. Or was it just slide of hand and I missed it. Don’t say you have a video that’s going to show me the installation of the product and you skip right over the most important part which is getting it on the the door. Thanks for wasting my time. I’ll never get it back.
. It won’t let me enter my programming code. The programming code is a 6 digit number. It only allows me to type the first 3 numbers and then there is a RED X and it won’t allow me to continue to add my code. Can anyone help? I have the Encode
Hi. Thank you for the video. So I moved to a home that has a Schlage encoder deadbolt which is very nice. Only thing we are worried about is if there is a key copy floating around somewhere. Do you recommend for us to buy a whole new lock or take the lock to get re-keyed?
Hello! It is not necessary to purchase a new lock, we recommend taking the keypad to a locksmith/Schlage retailer, and they can re-key the lock for you. Please reach out with any questions! -Cindy
BE489WB V CAM 716 i am trying to installing the deadbolt, the backset it is pretty much flat and does no have any thing extending from it ,to screw the screws in?
Hello, thank you for reaching out and we're sorry for your experience, please contact us at consumerschlage@allegion.com or 888-805-9837 so we may assist you with this model.
Have done this 10 times same result. Set up via Schlage app from factory reset. Walks me through WiFi perfectly. Then hit back plate button once to go into pairing mode for Apple Home. Won’t go into pairing mode unless I hold button, let it go through the red lights then it goes into pairing mode. Once paired to Apple home and working, WiFi is disabled in Schlage home app and cannot detect network. And cannot set up I thought we could use both Bluetooth for home app and WiFi for Schlage app on Apple?
Hello, Thank you for reaching out and we do apologize for the issue you are experiencing. The Encode Plus can be connected to both HomeKit and Schlage Home system at the same time, We suggest performing a reset on the lock again and follow the steps in the Schlage home app to connect. Once the lock is paired we suggest clicking the menu button on the upper left of the Home Screen and clicking on Works With then select HomeKit and follow the steps to sync with your account. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Thank you for reaching out to Schlage support. When pairing your lock to the Schlage app, you will want to split your wifi, Defending on your internet provider some do no require you split your wifi.
My Encode app was successfully installed 3 days ago and running smoothly until yesterday. I'm able to lock/unlock my door with the app, but I am not receiving any notifications where I previously was getting them on my phone. In the settings, WiFi is no longer connected, and will not connect to my home network. I keep getting 'Unable to communicate with the Schlage cloud". I've reset my wifi, factory reset the lock, turned on/off wifi and bluetooth on my phone. I'm at a loss at this point.
Hello, Thank you for reaching out to Schlage Support! My apologies for the delay, I would be happy to assist. However, We were experiencing issues with the Cloud services for a short time. The outage does not affect anything local with the lock. Current codes may be utilized at the lock and the lock may be locked/unlocked within BT range via the Schlage Home app. Any operation or function requiring WiFi will be affected until the outage is resolved Pairing with Wifi Code management Remote operation: including notification errors Alteration to a lock that has been paired with WiFi Allegion is aware of sporadic communication issues affecting some users that utilize the Schlage Home app. We are actively investigating the issue and expect a quick resolution.As of early morning on Dec 17, the disruption with some of our connected locks is resolved for most users. For those still experiencing issues, two steps are recommended: 1) remove and reinstall batteries, then try again.If that is not successful, re-connect the lock to the WiFi network, then try again. If the issue persists Schlage is here to support you. Please call us at 888-805-9837 and we can assist you further. -Alex
@@SchlageLocksOfficial thanks for the response and advice. I reset everything again, from the router to changing the batteries. Maybe while resetting it all, the cloud problem resolved as well, and all problems have been resolved. I love this lock and would definitely recommend it.
How does the key work? I see it doesn't come with a key. So can I but a Schlage dead bolt lock for a the service door to the garage and use that key in the Encode key slot?
Hello, Thanks for reaching out! The Encode lock comes with one physical key. This key is a mechanical override and will allow entry even if the batteries are dead. You can definitely order other Schlage locks and have them keyed the same in order to use the same key for multiple lock sets. The key code is a five digit code located on the physical brass key. Please reach out if you have any other questions :) - Mayra
I'm having issues getting it to connect to wi-fi. I changed the batteries and now it's al wonky. I did a factory reset and can only connect through blutooth now.
Hello, Thank you for reaching out to Schlage Support! My apologies for the delay, I would be happy to assist. However, We are currently experiencing issues with the Cloud services. The outage does not affect anything local with the lock. Current codes may be utilized at the lock and the lock may be locked/unlocked within BT range via the Schlage Home app. Any operation or function requiring WiFi will be affected until the outage is resolved Pairing with Wifi Code management Remote operation: including notification errors Alteration to a lock that has been paired with WiFi Allegion is aware of sporadic communication issues affecting some users that utilize the Schlage Home app. As of this morning, the disruption with some of our connected locks is resolved for most users. For those still experiencing issues, two steps are recommended: 1) remove and reinstall batteries, then try again.If that is not successful, re-connect the lock to the WiFi network, then try again. Schlage is here to support you. Please email us or call us at 888-805-9837 or consumerschlage@allegion.com and we can assist you further. -Alex
Thank you for reaching out to Schlage Support. No, there is not a vacation mode for the Schlage Home App which controls the Encode and Encode Plus locks.
What the heck? This stops before finishing set up. My Bluetooth button seems to have some issues, idk if there is a knack to it or what and I was hoping to see but pressing the Bluetooth button doesn’t seem to make it enter pairing mode, just blue light not beep. I have to factory reset it every time I want to pair so far so dumb.
Hello, Thank you for reaching out and I do apologize for the issue you are experiencing. Could you please DM us with the following information so we may better assist? - Age of lock/ When lock was purchased - Video of issue when pressing the pair button to connect lock - Image of interior and exterior side of lock - Image of programming sticker with factory codes
Hello, pushing the button is often not enough for entering pairing mode. I usually have to factory rest before it will do so. I am unsure if this is a quirk of the model or my unit, but it made it quite a headache to connect. Especially to try and connect it to Amazon Key as well since it wasn’t linking well, but I just deleted and reconnected my linked Schlage account.
Kimberly, I am sorry to hear you lock is still having issues pairing to your app. Please contact us directly for specific troubleshooting by calling 888-805-9837 or emailing us at consumer.schlage@allegion.com as we are not able to direct message on the RUclips platform.
Hello, thank you for reaching out! Yes, the cylinder can be re-keyed by a professional Locksmith if you would like a new key for the lock. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Just a heads up for anyone looking for assistance on why the keypad isn't getting power and you've already checked the through door cable. The rep will ask u to only use Duracell or Energizer alkaline batteries. In my case the keypad would not light up but it would try and operate only to give a lock jammed error. I was using great value brand alkalines so the conclusion was still the batteries. I've heard this excuse used before and it never works but I'll update once I've tried
@@kgbartolomenegative. We replaced the batteries with Duracell and ended up with the same error. We checked everything including the alignment. I've installed several dozen for a property management company, but we ended up just purchasing a new one
@@iwrinsame issue. This is my 6th Schlage encode and first to ever give this same error. Changed batteries too. We only use Duracell. I think it’s defective.
Thanks for reaching out! If the lock is paired with the Schlage Home app then programming would need to be done via the app. If the lock is not connected, please see the link below with the manual keypad programming steps. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com. instructions.allegion.com/instr/143/26764
[UPDATE: issue resolved - perform unpublished manual motor reset process] My Encode would fail the setup routine when entering user code the first time. Bolt would move out and in, but at the last moment lock errors out with red cross instead of blue check mark. It fails at the same moment as shown at 2:08 in this video. Motor gear seems to be half engaged at this point, app would say lock jammed. Other than that, everything else works (manual thumb turn, key entry, WiFi connection, status notification, programming new codes all work). Just can't pass setup and use keypad or app to lock/unlock. In addition, its user code A printed on the label is not four digit... It is like "923/", where the last digit is a forward slash. Code B works fine and looks normal.
Thanks for contacting Schlage Support! Would you please DM us a short video of the Encode going through the set up routine? We'd be happy to help troubleshoot to get your lock in working order! Thank you and have a safe day.
@@SchlageLocksOfficial Hello I have my video ready but your channel does not seem to have DirectMessage or business email enabled on youtube. How should I send the video link to you? I don't suppose it is a good idea to share the video link here in comments, since it shows the lock's codes and serial clearly.
Glad to report that Schlage customer service got back to me within 24hours and replied to me on Friday and Saturday and got issue resolved. There is an unpublished motor adjustment/reset process to resolve this issue. To do it, you need to have the interior assembly (thumb turn with motor and battery) separated from center shaft and mounting bracket, turn the thumb turn 1080degrees clockwise (three full cycles), and then put it back in place. Press and hold the button to reset lock, and redo the handing process. It will complete this time.
Hello, Thank you for reaching out. You are correct, we have changed to an all-in-one strike plate. I apologize that we have not updated our videos to reflect this part change. If you have other questions, please email us at consumerschlage@allegion.com or call at 888-805-9837. Thank you, Kat.
Hello, Thank you for reaching out and we apologize for the issue you have experienced. Please make sure you are using the correct deadbolt latch mechanism that came with the lock. It sound like the lock may not be handed correctly. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
Hello! If you do not want to connect the lock to the app, follow these steps to manually add/delete user codes! instructions.allegion.com/instr/143/23738
Yes, the Encode is controlled by the Schlage Home app. The app is downloadable on Apple Store or Google Play. Here is a link that can give you more information about the Schlage Encode. www.schlage.com/en/home/smart-locks/encode.html
This tutorial is pathetic! For anyone else, here’s what helped me. If you can’t connect to WiFi, you would’ve likely connected to HomeKit instead of the Schlage home app. Don’t do that. Remove your lock from HomeKit and Schlage home and install via Schlage home first. That’s going to connect it to WiFi in the setup process. Schlage you guys really need to add the option to connect it via WiFi if setup by HomeKit. Took me 2 hours to figure this out!!!
I moved my lock to another door and now can only access the lock through bluetooth...reset everything and put in fresh batteries, but when I try to connect to wifi it says it can't reach the cloud. After about 2 hours I gave up...will try again tomorrow.
SOOO helpful. The instructions that come with the lock are not as thorough as this video, especially when it comes to starting over to establish a wifi connection and pairing with the app in general. I was on hold with customer service for 45 minutes and never got anyone. I watched this video while I waited and eventually hung up. Thank you for the video!
Ok this video was a lifesaver thank you
Can I PAIR it with MORE THAN ONE PHONE (or gadgets )?? I am having hard time to pair it with my wife's phone. I had no issues to pair mine (the first phone paired to it).
Greta video, very helpful!
WOW!!! Schlage DEI department is on point! 🤣 🤷🏻♂️
Still not sure how to set-up WiFi. This Install and Setup for WiFi is incomplete. What is name of the app that needs to be installed? How to turn on the Bluetooth on the device? how to login to the app on the phone? when I connect to the Bluetooth in the app says it must be within Bluetooth range to complete this step up. Direction for installation refer to the website and in the website it refers to the direction comes with the lock. in the short video it refers back to website and direction came with lock. I can't find complete direction to set-up WiFi.
Hello, I am sorry to hear you are having issues pairing your Schlage Encode to your personal Wi-Fi. I would be happy to assist! The app needed is Schlage Home. Bluetooth will not need to be manually turned on but should find your phone once the app is searching for it. The app does require a personal login that will have to be set up. This can be done by pressing Sign In, and then Sign Up. To set up the Schlage Encode initially, you will have to be at the location next to the lock or within Bluetooth range. If you continue to have issues pairing the lock, we recommend that you contact us at 800-847-1864 for more extensive troubleshooting. Thank you!
@@SchlageLocksOfficial
How do you deal with batteries dying after 1 week? I have gone thru batteries at my vacation house like 6 times this year. Very unreliable. Schlage sent a new lock and still happening.
Hi Susanne thanks for reaching out to Schlage, were sorry to hear the trouble you're having with the battery life in our Encode. There are a number of factors that could be causing the poor battery life. Please email us at consumerschlage@allegion.com we would be happy to provide additional assistance.
I had a problem with the deadbolt being wrong handed. There should be a video that talks about how the software automatically reverses from left to right handed. The lock doesn’t work until it’s installed and you run setup software.
Hello Chuck, I am sorry to hear you had some issues setting up your lock. Thank you for the feedback on a video request! I will share this information with the correct department. If you need any assistance with your lock, feel free to contact us at 888-805-9837 or consumerschlage@allegion.com.
@@SchlageLocksOfficial Terrific. It was VERY easy once I knew it would take care of itself and it wasn’t going to break anything. Your customer service helped me very well. Thanks for the quick response.
Thanks chuck your comment was more valuable than any videos I found lol
OH!!!! I've been exasperated at trying to figure out how to reverse its handedness. The manual should tell you!!!!
My Encode lock true Open/Close status is exactly the opposite as it shows on Schlage App. What's the problem?
*"thank you for the help" - MELL DUNEY 616*
I would like to have the magic spell he used to put the lock on the door. Or was it just slide of hand and I missed it. Don’t say you have a video that’s going to show me the installation of the product and you skip right over the most important part which is getting it on the the door. Thanks for wasting my time. I’ll never get it back.
. It won’t let me enter my programming code. The programming code is a 6 digit number. It only allows me to type the first 3 numbers and then there is a RED X and it won’t allow me to continue to add my code. Can anyone help? I have the Encode
Did you figure this out? Having the same issue.
How to set up to WI-FI... make sure your phone is on, wow thanks for the help, UGH.
Lol down voted this garbage video
Hey atleast their DEI department is on point! 🤣
Me too. Garbage waste of time video. 😢
What he said is make sure you have enough power to set it up ugh!
@@Dad-979 how do you know what ethnicity he is?
Hi. Thank you for the video. So I moved to a home that has a Schlage encoder deadbolt which is very nice. Only thing we are worried about is if there is a key copy floating around somewhere. Do you recommend for us to buy a whole new lock or take the lock to get re-keyed?
Hello! It is not necessary to purchase a new lock, we recommend taking the keypad to a locksmith/Schlage retailer, and they can re-key the lock for you. Please reach out with any questions! -Cindy
@@SchlageLocksOfficial thank you!
@@SchlageLocksOfficial how long does battery life generally last on these locks?
Thank you for reaching out to Schlage, the battery life in our Encode usually last 4-6 months depending on use and how far lock is from router.
BE489WB V CAM 716 i am trying to installing the deadbolt, the backset it is pretty much flat and does no have any thing extending from it ,to screw the screws in?
Hello, thank you for reaching out and we're sorry for your experience, please contact us at consumerschlage@allegion.com or 888-805-9837 so we may assist you with this model.
Have done this 10 times same result. Set up via Schlage app from factory reset. Walks me through WiFi perfectly. Then hit back plate button once to go into pairing mode for Apple Home. Won’t go into pairing mode unless I hold button, let it go through the red lights then it goes into pairing mode. Once paired to Apple home and working, WiFi is disabled in Schlage home app and cannot detect network. And cannot set up I thought we could use both Bluetooth for home app and WiFi for Schlage app on Apple?
Hello,
Thank you for reaching out and we do apologize for the issue you are experiencing. The Encode Plus can be connected to both HomeKit and Schlage Home system at the same time, We suggest performing a reset on the lock again and follow the steps in the Schlage home app to connect. Once the lock is paired we suggest clicking the menu button on the upper left of the Home Screen and clicking on Works With then select HomeKit and follow the steps to sync with your account. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
How do you connect the lock to wifi if your network has both 2.4 and 5 ghz and doesn't separate them out?
Thank you for reaching out to Schlage support. When pairing your lock to the Schlage app, you will want to split your wifi, Defending on your internet provider some do no require you split your wifi.
My Encode app was successfully installed 3 days ago and running smoothly until yesterday. I'm able to lock/unlock my door with the app, but I am not receiving any notifications where I previously was getting them on my phone. In the settings, WiFi is no longer connected, and will not connect to my home network. I keep getting 'Unable to communicate with the Schlage cloud". I've reset my wifi, factory reset the lock, turned on/off wifi and bluetooth on my phone. I'm at a loss at this point.
Hello,
Thank you for reaching out to Schlage Support! My apologies for the delay, I would be happy to assist. However, We were experiencing issues with the Cloud services for a short time.
The outage does not affect anything local with the lock. Current codes may be utilized at the lock and the lock may be locked/unlocked within BT range via the Schlage Home app. Any operation or function requiring WiFi will be affected until the outage is resolved
Pairing with Wifi
Code management
Remote operation: including notification errors
Alteration to a lock that has been paired with WiFi
Allegion is aware of sporadic communication issues affecting some users that utilize the Schlage Home app. We are actively investigating the issue and expect a quick resolution.As of early morning on Dec 17, the disruption with some of our connected locks is resolved for most users. For those still experiencing issues, two steps are recommended: 1) remove and reinstall batteries, then try again.If that is not successful, re-connect the lock to the WiFi network, then try again. If the issue persists Schlage is here to support you. Please call us at 888-805-9837 and we can assist you further.
-Alex
@@SchlageLocksOfficial thanks for the response and advice. I reset everything again, from the router to changing the batteries. Maybe while resetting it all, the cloud problem resolved as well, and all problems have been resolved. I love this lock and would definitely recommend it.
How does the key work? I see it doesn't come with a key. So can I but a Schlage dead bolt lock for a the service door to the garage and use that key in the Encode key slot?
Hello,
Thanks for reaching out! The Encode lock comes with one physical key. This key is a mechanical override and will allow entry even if the batteries are dead. You can definitely order other Schlage locks and have them keyed the same in order to use the same key for multiple lock sets. The key code is a five digit code located on the physical brass key.
Please reach out if you have any other questions :)
- Mayra
Thanks!!
I'm having issues getting it to connect to wi-fi. I changed the batteries and now it's al wonky. I did a factory reset and can only connect through blutooth now.
Hello,
Thank you for reaching out to Schlage Support! My apologies for the delay, I would be happy to assist. However, We are currently experiencing issues with the Cloud services.
The outage does not affect anything local with the lock. Current codes may be utilized at the lock and the lock may be locked/unlocked within BT range via the Schlage Home app. Any operation or function requiring WiFi will be affected until the outage is resolved
Pairing with Wifi
Code management
Remote operation: including notification errors
Alteration to a lock that has been paired with WiFi
Allegion is aware of sporadic communication issues affecting some users that utilize the Schlage Home app. As of this morning, the disruption with some of our connected locks is resolved for most users. For those still experiencing issues, two steps are recommended: 1) remove and reinstall batteries, then try again.If that is not successful, re-connect the lock to the WiFi network, then try again.
Schlage is here to support you. Please email us or call us at 888-805-9837 or consumerschlage@allegion.com and we can assist you further.
-Alex
is there a vacation mode on the encode?
Thank you for reaching out to Schlage Support. No, there is not a vacation mode for the Schlage Home App which controls the Encode and Encode Plus locks.
@@SchlageLocksOfficial I think you should update the app so there is....
What the heck? This stops before finishing set up. My Bluetooth button seems to have some issues, idk if there is a knack to it or what and I was hoping to see but pressing the Bluetooth button doesn’t seem to make it enter pairing mode, just blue light not beep. I have to factory reset it every time I want to pair so far so dumb.
Hello,
Thank you for reaching out and I do apologize for the issue you are experiencing. Could you please DM us with the following information so we may better assist?
- Age of lock/ When lock was purchased
- Video of issue when pressing the pair button to connect lock
- Image of interior and exterior side of lock
- Image of programming sticker with factory codes
Hi there, I wanted to follow up regarding your lock issues. Please provide the previously requested information to further assist with your case.
Hello, pushing the button is often not enough for entering pairing mode. I usually have to factory rest before it will do so. I am unsure if this is a quirk of the model or my unit, but it made it quite a headache to connect. Especially to try and connect it to Amazon Key as well since it wasn’t linking well, but I just deleted and reconnected my linked Schlage account.
Kimberly, I am sorry to hear you lock is still having issues pairing to your app. Please contact us directly for specific troubleshooting by calling 888-805-9837 or emailing us at consumer.schlage@allegion.com as we are not able to direct message on the RUclips platform.
can you change the key in this unit
Hello, thank you for reaching out! Yes, the cylinder can be re-keyed by a professional Locksmith if you would like a new key for the lock. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
Just a heads up for anyone looking for assistance on why the keypad isn't getting power and you've already checked the through door cable. The rep will ask u to only use Duracell or Energizer alkaline batteries. In my case the keypad would not light up but it would try and operate only to give a lock jammed error. I was using great value brand alkalines so the conclusion was still the batteries. I've heard this excuse used before and it never works but I'll update once I've tried
as a person the locksmith trade for 30 years they seem to make a big difference even in the elect safes fyi just those types
any resolution for why your keypad isn't getting power? I'm having a similar issue after installing the batteries and not seeing the keypad light up
@@kgbartolomenegative. We replaced the batteries with Duracell and ended up with the same error. We checked everything including the alignment. I've installed several dozen for a property management company, but we ended up just purchasing a new one
@@iwrinsame issue. This is my 6th Schlage encode and first to ever give this same error. Changed batteries too. We only use Duracell. I think it’s defective.
@@lorrigoddardguilbeaultapologies, yes we ended up declaring the product defective and replaced it
How I change a old code
Thanks for reaching out! If the lock is paired with the Schlage Home app then programming would need to be done via the app. If the lock is not connected, please see the link below with the manual keypad programming steps. If you have any other questions or require any further assistance, please call us at 888-805-9837 or email consumerschlage@allegion.com.
instructions.allegion.com/instr/143/26764
This is crap you all need to record the WiFi setup
[UPDATE: issue resolved - perform unpublished manual motor reset process] My Encode would fail the setup routine when entering user code the first time. Bolt would move out and in, but at the last moment lock errors out with red cross instead of blue check mark. It fails at the same moment as shown at 2:08 in this video. Motor gear seems to be half engaged at this point, app would say lock jammed. Other than that, everything else works (manual thumb turn, key entry, WiFi connection, status notification, programming new codes all work). Just can't pass setup and use keypad or app to lock/unlock. In addition, its user code A printed on the label is not four digit... It is like "923/", where the last digit is a forward slash. Code B works fine and looks normal.
Thanks for contacting Schlage Support! Would you please DM us a short video of the Encode going through the set up routine? We'd be happy to help troubleshoot to get your lock in working order! Thank you and have a safe day.
@@SchlageLocksOfficial Hello I have my video ready but your channel does not seem to have DirectMessage or business email enabled on youtube. How should I send the video link to you? I don't suppose it is a good idea to share the video link here in comments, since it shows the lock's codes and serial clearly.
Please send the video to consumerschlage@allegion.com
Thank you!
Glad to report that Schlage customer service got back to me within 24hours and replied to me on Friday and Saturday and got issue resolved. There is an unpublished motor adjustment/reset process to resolve this issue. To do it, you need to have the interior assembly (thumb turn with motor and battery) separated from center shaft and mounting bracket, turn the thumb turn 1080degrees clockwise (three full cycles), and then put it back in place. Press and hold the button to reset lock, and redo the handing process. It will complete this time.
I have one strike plate for the handle and lock, now what
Hello,
Thank you for reaching out. You are correct, we have changed to an all-in-one strike plate. I apologize that we have not updated our videos to reflect this part change. If you have other questions, please email us at consumerschlage@allegion.com or call at 888-805-9837. Thank you, Kat.
My lock unlocks then locks automatically. Then I'm u able to unlock by hand inside!
Hello,
Thank you for reaching out and we apologize for the issue you have experienced. Please make sure you are using the correct deadbolt latch mechanism that came with the lock. It sound like the lock may not be handed correctly. If we can assist you with this model please reach out to us at 888-805-9837 or email consumerschlage@allegion.com.
WTF here's all the things you need to do to make sure you don't screw up but we're not going to tell you how to actually set it up
how can i change user codes without the application?
Hello! If you do not want to connect the lock to the app, follow these steps to manually add/delete user codes! instructions.allegion.com/instr/143/23738
That’s was too fast to understand on how to connect to Wi-Fi…do you need to install a app???? Need more information
Yes, the Encode is controlled by the Schlage Home app. The app is downloadable on Apple Store or Google Play. Here is a link that can give you more information about the Schlage Encode.
www.schlage.com/en/home/smart-locks/encode.html
Rechargeable lithium batteries do not work. You must use nonchargeable alkaline batteries. You are welcome.
This video skips the install
This tutorial is pathetic! For anyone else, here’s what helped me. If you can’t connect to WiFi, you would’ve likely connected to HomeKit instead of the Schlage home app. Don’t do that. Remove your lock from HomeKit and Schlage home and install via Schlage home first. That’s going to connect it to WiFi in the setup process.
Schlage you guys really need to add the option to connect it via WiFi if setup by HomeKit. Took me 2 hours to figure this out!!!
The worst installation instructions ive ever seen in my life
I moved my lock to another door and now can only access the lock through bluetooth...reset everything and put in fresh batteries, but when I try to connect to wifi it says it can't reach the cloud. After about 2 hours I gave up...will try again tomorrow.
Hello, We're sorry for your experience, please contact us at consumerschlage@allegion.com or 888-805-9837 so we may assist you.