Love the Wyze ecosystem. I'm an IT professional and love these devices. I use 6 cameras (1 floodlight), 4 light bulbs, the lock and thermostat. All work great.
I have a router can i use this as a extender I have a ethernet cable ran from my router to the garage??? I can't get this mesh one hooked up to my router I have with my internet company
Do all mesh routers need ethernet cable? Can I setup satellite router to run as a wifi repeater without using ethernet cable? If so how to setup such non ethernet cables satelite router. My system see all 2 of them as root routers and I have the ethernet wired up and down at my house to make it work. I think something wrong with my setup I don't know how to fix it. Another thing I live on rural area with no cell phone data available. In the manual I don't understand why you needed mobile data to setup the router. Can someone explain
Hi there. For this one, we'd recommend working with our support team because they're better equipped to help resolve these kinds of issues. You can contact them through support.wyze.com.
how would I turn off my router part of my combo unit? I do not have one router and one modem I HAVE A COMBO. And I bought my combo, it is not from my ISP, it's mine
I'm still a little confused after watching this video. I have Xfinity. It's one box, so it's the modem and wireless router. Can I add the pro model as an extension to my Xfinity box? Or must I disable wireless in the Xfinity box and only use the Wyze router? I would like to continue to use my Xfinity box and add the Wyze to extend my wireless network.. Can this be done?
You are correct! For network systems that use a modem/router combo like yours, you'd have to disable the router part of your device in order to connect Wyze Mesh Router to your system.
If you are paying a monthly fee to rent that xfinity modem/router, I'd recommend purchasing your own modem and using wyze for your wireless mesh router. Then you can return your xfinity modem/router and lower your monthly bill.
In this adorable video you "yada-yada'd" the part where you said for a combo device (Arris BGW-210 that comes with AT&T in my case) you recommend turning off the Router part of the existing "Combo" router/modem. Meaning?? Turn of its Wi-Fi'ing, of course. But is there also a Firewall change to something called "IP Passthrough" that is also part of "turning off the router?" thx (I ask because I have a Wyze Mesh Pro on the way and I really want this to go smoothly.)
Hi there! Thanks for reaching out. That should just pass the public IP address from the modem side of your combo device to your Wyze Mesh Router. When IP Passthrough is fully enabled, it should mean that the firewall/router portion of the combo device is fully disabled, and it's now only a modem again.
My router modem combo has a wifi on off button. If i plugged the mesh router in and disabled the wifi on my modem the mesh router should work? The wifi would be emanating from the mesh router?
I've followed the instructions and the mesh router kind of works. It provides a wifi signal to nearby devices, but it's not the same network as my home network that it's plugged into. Yes, I gave it the same name and password, but devices connecting to my at&t home modem/router do not interact with devices connected to the wyze mesh. They have different IP addresses, and it's just not extending the original network--it's creating a new one with the same name. When I move through the house, I have to disconnect my phone and reconnect to switch host routers.
Members of the Wyze community came to the rescue. I have about 20 Wyze products and, unfortunately, I need customer support a lot! I'll be going to the forums whenever possible now.
What was the result ? I have At@t as well and they said not to use a mesh router because I have fiber optic. All I want is Internet to reach my bedroom and my outside cameras to connect faster
After i plug the router and connect it to my wifi what do i do can i unplug it and take it to my room? Or do i have to buy more and connect them with eachother?
Hi there! The first router needs to be close to the modem because it has to be plugged into it. You should be able to move any other routers to your room after setup.
This would depend on the router/modem combo device you have. For this, we would suggest reaching out to your Internet Service Provider to learn this information.
Regardless of what Karl or what ever his name is, get ready to set up all your cameras, smart switches, thermostat, Bond, etc. I kept the same router name and password and it didn't recognize any thing, having said that, I love the router, very fast and extremely easy to set up.
so for some reason it wont even connect to my bluetooth and it says to change my isp settings and i have no idea what all that means and none of these reddit answers or faq pages help at all please reply
Hi there. Please feel free to reach out to our support team so that they can look into this issue further. You can contact them through support.wyze.com.
Received mine today. 2 hrs and 2 calls to tech support later, I'm still not operating on the "mesh". I think I'll try a 3 piece, tri band system, for the price of two Wyze mesh routers.
We're so sorry to hear this! This is not the experience we had hoped for you. May we please have your support ticket number so we can look into this further?
I cant find a tech support number.. my friend as a wyz system so bought it. No luck so far.. with it hard wires into my Modem i have some signal, but when i unplug it it drops signal. So basically it's covering the same amount of space as my providers.e@wyze
Thanks for reaching out! While we don't have an estimate as to when Wyze Wi-Fi 6E Mesh Router Pro will be back in stock, feel free to keep an eye out on our newsletters and social media channels for more info as it comes along. 😀
Hi there! Thanks for reaching out. As long as your root router (main mesh router) is connected to your Internet Service Provider via an Ethernet cord, you should have no issues moving it to another location in your home after the initial setup has been completed. 🙂
@@wyze people now tell me with one modem(Xfinity) I will need switches to get this set up. not that easy. I'm beyond myself now. Going to pack it back up and return it. This is not something 'simple' to set up and use..
@@wyze Is this also true if you intend to use ethernet backhaul to supply the satellite? I need to place my satellites too far away from the root router to have wireless backhaul. Does not work for me.
Thanks for reaching out! For the root router, one Ethernet port must be for the modem, the other can be used for wired backhaul or Ethernet clients. For the satellite routers, both ports can be used for wired backhaul or Ethernet clients. You could even use the port of an 8-port network switch to any of the router's Ethernet ports to expand the amount of ports to support more client devices.
Hi there! A flashing red light isn't listed as one of the standard status light indicators. However, a flashing orange light indicates that the router is booting up, and a rapidly flashing orange light indicates that a factory reset via the pinhole method has been initiated. If you're seeing a red light, it could be a solid orange light which means the internet connection has been lost.
Why would I need an internet connection, a modem and a smartphone to setup a router/Lan. What if its for a cabin in the woods with no internet and no cell phone signal, but I want to setup a mesh so I can share local media out to my shed? Should I just look elsewhere?
Hi there! The Wyze Mesh Router needs to connect to the internet provided by your local Internet Service Provider (ISP) to function. Without an active internet service, the router cannot perform its primary function of routing internet traffic to your devices. Our Mesh Router needs to be connected to a modem to access the internet service provided by your ISP. During the initial setup, a smartphone is used to configure the Mesh Router through the Wyze app. The mobile data service ensures that your smartphone can download the Wyze app and receive updates, as well as help avoid potential conflicts with Wi-Fi networks during the setup process. These components work together to create a network that allows your Wyze Mesh Router to provide Wi-Fi coverage throughout your home.
@@wyze but if I want to build a mesh network for local traffic only, no Internet traffic. I only need a mesh solution to provide a wifi connection, which is not the same thing as internet access.
Although we don't have the exact date when Wyze Wi-Fi 6E Mesh Router Pro will be available, please feel free to keep an eye on our newsletter and social media channels for more info as it becomes available. 😀
I wish y’all were Wyze enough to put more then 2 Ethernet ports. U literally cannot hardwire a tv and a gaming console because they only put 2 ports and 1 is used as the input. 1 free port in 2023?? That’s crazy. Be better Wyze.
We got you! Insert a paper clip or similar into the reset pinhole for 15 seconds. Wyze Mesh Router’s status light will flash orange rapidly to indicate that a reset is in progress. Once the router goes into a booting cycle and when the LED starts to flash white, proceed to set up the router like new in the Wyze app. If you don't have a paper clip, you can do this from the app. While the router is online, navigate to the router’s settings in the Wyze app > Advanced Settings > Factory Default > Reset. Wyze Mesh Router’s status light will flash orange rapidly to indicate that a reset is in progress. Once the router goes into a booting cycle and when the LED starts to flash white, proceed to set the router up like new in the Wyze app here. I hope this helps! 😀
Whoa you can’t just go from plugging it in and skip thru to “hey it’s set up and now put in a name and password”. You skipped over the part where it loops for hours not finding and trying to get an IP address off the modem and assuming you know anything about DHCP/static/PPPOE info to continue set up. Then each option leads no where and then times out and force closes to app so you have to start over… and repeat….
We're sorry to hear you were experiencing issues setting up your Wyze Mesh Router. If you're still having an issue, let's get you set up with our Wizard Support Team to ensure that you can get set up with what you need quickly. You can submit a support request using this link: support.wyze.com/hc/en-us
Wyze has finally releases the mesh router pro and it's only in sets of two or three NOT Single which is very disappointing especially after waiting this long. You in the email about the release date was for single or double.
While we don't have an update on a resolution quite yet, rest assured our engineers are working hard to get this issue resolved for you as soon as they can. We apologize for any inconvenience.
Not a Lamborghini, setup is a snail. Literally been trying to get my Mesh Pro working for more than 10 hours. So far tech support has only offered basic setup guides for help. They don't work. I have had it working twice now and after the power cycles it is broken again. And heaven forbid you try adding a hardwired switch to the system, it will break again. I have spent less time setting up old school routers. Please help. I am about to give up and return it.
We’re so sorry to hear this! This is not the experience we had hoped for you. We’d be happy to look into this further. Could you please provide the 7-digit support request ticket number you received when you reached out to us?
Hi there! Thanks for your interest. To become a beta tester: Follow the instructions here to get more information about Wyze beta testing: support.wyze.com/hc/en-us/articles/360032458951-Become-a-Beta-Tester :)
We would I need to create an account just to set up my Wi-Fi? I see there's no option to skip it. You companies are desperate for people's personal info. I'll be returning this Wyze router I have.
Setup does not go this smooth bought one unit and had issues connecting...returned it and got another which is what solved it for some ppl in the forums..however still had issues...contacted "support" which seems to be a 3rd party indian based company because they seemed to be running through a prompt. Right off the bat I state most answers that a tech is going to ask me and have run most troubleshooting measures. But i would still get asked irrelevant questions. For instance, i was asked if my phone had bluetooth capability and if the app had those permissions. Duhh. My phone is obviously finding the routher like I had already stated but I was being taken to a screen to enter info manually. So why waist time in the chat asking the obvious. I was ultimately told a ticket would be opened. Ive always had connectivity issues with wyze products. I just want to like this company for some reason I guess because I see the potential but they need more focus on connectivity, ease of setup and perhaps US based support. Ill be a darn consultant if you guys need..seems like wyze is looking for new products and new features but are getting lost from the basics of customer service. I dont want inept reps, or tickets or language barriers just fas6 and quick real solutions. At this point im ready to return and sell all my 9 wyze cameras and this router. Wasting paying for unlimited camera features when they're offline half the time. And wyze dont bother replying sorry for the inconvenience lets open another ticket..a real solution please
Hello Matthew. We’re so sorry to hear this! This is not the experience we had hoped for you. We’d be happy to look into this further. Could you please let us know the 7-digit support request ticket number you received when you reached out to us?
Love the Wyze ecosystem. I'm an IT professional and love these devices. I use 6 cameras (1 floodlight), 4 light bulbs, the lock and thermostat. All work great.
We're glad to hear you're enjoying our products! We appreciate the support. 😀
So informative ❤ I love wyze 💯
Can't wait for the pros!
Is the Pro using all three bands for backhaul or just the 6GHz? Are there any plans to expand the router settings options for more advance users?
Can the Wyze cam mesh router be hung on a wall ?
I have a router can i use this as a extender I have a ethernet cable ran from my router to the garage??? I can't get this mesh one hooked up to my router I have with my internet company
Do all mesh routers need ethernet cable? Can I setup satellite router to run as a wifi repeater without using ethernet cable? If so how to setup such non ethernet cables satelite router. My system see all 2 of them as root routers and I have the ethernet wired up and down at my house to make it work. I think something wrong with my setup I don't know how to fix it. Another thing I live on rural area with no cell phone data available. In the manual I don't understand why you needed mobile data to setup the router. Can someone explain
Hi there. For this one, we'd recommend working with our support team because they're better equipped to help resolve these kinds of issues. You can contact them through support.wyze.com.
how would I turn off my router part of my combo unit? I do not have one router and one modem I HAVE A COMBO. And I bought my combo, it is not from my ISP, it's mine
I'm still a little confused after watching this video. I have Xfinity. It's one box, so it's the modem and wireless router. Can I add the pro model as an extension to my Xfinity box? Or must I disable wireless in the Xfinity box and only use the Wyze router? I would like to continue to use my Xfinity box and add the Wyze to extend my wireless network.. Can this be done?
Call the isp support
,you
You are correct! For network systems that use a modem/router combo like yours, you'd have to disable the router part of your device in order to connect Wyze Mesh Router to your system.
If you are paying a monthly fee to rent that xfinity modem/router, I'd recommend purchasing your own modem and using wyze for your wireless mesh router. Then you can return your xfinity modem/router and lower your monthly bill.
Question for the professional.
Two Wyze v3 - Two 36'' monitors- One Wyze basic router.
Will those cameras operate without any problems ?
Go for two or three units. You want to ensure the best signal.
To set up a second router, does it need to have an Ethernet cable connected to it? Or can it just simply be plugged in and left as is
Hey there! Thanks for reaching out. No, an Ethernet cable cord is not required for the second Wyze Mesh Router to be set up.
Can you please restock on the wyze cam v2 it's the only one I can afford 😭🙏🙏
In this adorable video you "yada-yada'd" the part where you said for a combo device (Arris BGW-210 that comes with AT&T in my case) you recommend turning off the Router part of the existing "Combo" router/modem. Meaning?? Turn of its Wi-Fi'ing, of course. But is there also a Firewall change to something called "IP Passthrough" that is also part of "turning off the router?" thx (I ask because I have a Wyze Mesh Pro on the way and I really want this to go smoothly.)
Hi there! Thanks for reaching out. That should just pass the public IP address from the modem side of your combo device to your Wyze Mesh Router. When IP Passthrough is fully enabled, it should mean that the firewall/router portion of the combo device is fully disabled, and it's now only a modem again.
My router modem combo has a wifi on off button. If i plugged the mesh router in and disabled the wifi on my modem the mesh router should work? The wifi would be emanating from the mesh router?
While you'd still have to go through the setup process to connect your Wyze Mesh Router, it should work with your modem when you disable the router.
I've followed the instructions and the mesh router kind of works. It provides a wifi signal to nearby devices, but it's not the same network as my home network that it's plugged into. Yes, I gave it the same name and password, but devices connecting to my at&t home modem/router do not interact with devices connected to the wyze mesh. They have different IP addresses, and it's just not extending the original network--it's creating a new one with the same name. When I move through the house, I have to disconnect my phone and reconnect to switch host routers.
We'd be happy to look into this further! If you haven't already, could you submit a support request using this link?: support.wyze.com/hc/en-us
Members of the Wyze community came to the rescue. I have about 20 Wyze products and, unfortunately, I need customer support a lot! I'll be going to the forums whenever possible now.
That's great to hear. Thanks for letting us know!
What was the result ? I have At@t as well and they said not to use a mesh router because I have fiber optic. All I want is Internet to reach my bedroom and my outside cameras to connect faster
I have a modem router combo. Netgear Nighthawk. How do I turn off the router portion?
We would suggest that you reach out to the device's manufacturer to learn how to disable the wireless router.
Can this act as an AP only in Bridge mode? My firewall does my routing; all I would want this to be is a wireless access point.
Since Wyze Mesh Router would have to be set up as your root router, this wouldn't be capable.
Wyze pro consumers are the best
After i plug the router and connect it to my wifi what do i do can i unplug it and take it to my room? Or do i have to buy more and connect them with eachother?
Hi there! The first router needs to be close to the modem because it has to be plugged into it. You should be able to move any other routers to your room after setup.
How do you shut off the router portion of you internet provided combo box??
This would depend on the router/modem combo device you have. For this, we would suggest reaching out to your Internet Service Provider to learn this information.
Regardless of what Karl or what ever his name is, get ready to set up all your cameras, smart switches, thermostat, Bond, etc. I kept the same router name and password and it didn't recognize any thing, having said that, I love the router, very fast and extremely easy to set up.
so for some reason it wont even connect to my bluetooth and it says to change my isp settings and i have no idea what all that means and none of these reddit answers or faq pages help at all please reply
Hi there. Please feel free to reach out to our support team so that they can look into this issue further. You can contact them through support.wyze.com.
Received mine today. 2 hrs and 2 calls to tech support later, I'm still not operating on the "mesh". I think I'll try a 3 piece, tri band system, for the price of two Wyze mesh routers.
We're so sorry to hear this! This is not the experience we had hoped for you. May we please have your support ticket number so we can look into this further?
I cant find a tech support number.. my friend as a wyz system so bought it. No luck so far.. with it hard wires into my Modem i have some signal, but when i unplug it it drops signal. So basically it's covering the same amount of space as my providers.e@wyze
When @wyze will the sale be back on Wyze WIFI 6E Mesh Router Pro??
Thanks for reaching out! While we don't have an estimate as to when Wyze Wi-Fi 6E Mesh Router Pro will be back in stock, feel free to keep an eye out on our newsletters and social media channels for more info as it comes along. 😀
And how do I connect a second and third router to make it work all together?
Very carefully
newbe, so once you see Set up Complete, you unplug the new mesh from home combo and move it to where you'll be placing it?
Hi there! Thanks for reaching out. As long as your root router (main mesh router) is connected to your Internet Service Provider via an Ethernet cord, you should have no issues moving it to another location in your home after the initial setup has been completed. 🙂
@@wyze people now tell me with one modem(Xfinity) I will need switches to get this set up. not that easy. I'm beyond myself now. Going to pack it back up and return it. This is not something 'simple' to set up and use..
@@wyze Is this also true if you intend to use ethernet backhaul to supply the satellite? I need to place my satellites too far away from the root router to have wireless backhaul. Does not work for me.
Thanks for reaching out! For the root router, one Ethernet port must be for the modem, the other can be used for wired backhaul or Ethernet clients.
For the satellite routers, both ports can be used for wired backhaul or Ethernet clients. You could even use the port of an 8-port network switch to any of the router's Ethernet ports to expand the amount of ports to support more client devices.
I have Starlink. The mesh router needs to connect via ethernet to configure but once that is done can I disconnect the ethernet cable and move it?
Hi Paul! While Wyze Mesh Router can be used as a bridge, one would need to be set up on the modem.
If you have FIOS gate way in your house, all you do is plug the CAT6 cable directly to the Wyze router and setup. Bam! That's all you need to do.
i just got done setting up my router and it’s blinking red when i plug it in to my ps5
Hi there! A flashing red light isn't listed as one of the standard status light indicators. However, a flashing orange light indicates that the router is booting up, and a rapidly flashing orange light indicates that a factory reset via the pinhole method has been initiated. If you're seeing a red light, it could be a solid orange light which means the internet connection has been lost.
Prototype! 😅 almost didn’t see it ❤❤❤❤❤❤ like a where’s waldo ❤❤❤❤
Nothing on hooking up a switch
Why would I need an internet connection, a modem and a smartphone to setup a router/Lan. What if its for a cabin in the woods with no internet and no cell phone signal, but I want to setup a mesh so I can share local media out to my shed? Should I just look elsewhere?
Hi there! The Wyze Mesh Router needs to connect to the internet provided by your local Internet Service Provider (ISP) to function. Without an active internet service, the router cannot perform its primary function of routing internet traffic to your devices. Our Mesh Router needs to be connected to a modem to access the internet service provided by your ISP.
During the initial setup, a smartphone is used to configure the Mesh Router through the Wyze app. The mobile data service ensures that your smartphone can download the Wyze app and receive updates, as well as help avoid potential conflicts with Wi-Fi networks during the setup process.
These components work together to create a network that allows your Wyze Mesh Router to provide Wi-Fi coverage throughout your home.
@@wyze but if I want to build a mesh network for local traffic only, no Internet traffic. I only need a mesh solution to provide a wifi connection, which is not the same thing as internet access.
When will the Pro version be available?
Although we don't have the exact date when Wyze Wi-Fi 6E Mesh Router Pro will be available, please feel free to keep an eye on our newsletter and social media channels for more info as it becomes available. 😀
I wish y’all were Wyze enough to put more then 2 Ethernet ports. U literally cannot hardwire a tv and a gaming console because they only put 2 ports and 1 is used as the input. 1 free port in 2023?? That’s crazy. Be better Wyze.
That will be the v2 lol.
Dog it’s the router itself. You can just plug one cord directly into the TV and one cord directly into the console if it’s near them.
How can I factory reset the router ?
We got you! Insert a paper clip or similar into the reset pinhole for 15 seconds. Wyze Mesh Router’s status light will flash orange rapidly to indicate that a reset is in progress. Once the router goes into a booting cycle and when the LED starts to flash white, proceed to set up the router like new in the Wyze app.
If you don't have a paper clip, you can do this from the app. While the router is online, navigate to the router’s settings in the Wyze app > Advanced Settings > Factory Default > Reset. Wyze Mesh Router’s status light will flash orange rapidly to indicate that a reset is in progress. Once the router goes into a booting cycle and when the LED starts to flash white, proceed to set the router up like new in the Wyze app here. I hope this helps! 😀
Whoa you can’t just go from plugging it in and skip thru to “hey it’s set up and now put in a name and password”.
You skipped over the part where it loops for hours not finding and trying to get an IP address off the modem and assuming you know anything about DHCP/static/PPPOE info to continue set up.
Then each option leads no where and then times out and force closes to app so you have to start over… and repeat….
We're sorry to hear you were experiencing issues setting up your Wyze Mesh Router. If you're still having an issue, let's get you set up with our Wizard Support Team to ensure that you can get set up with what you need quickly. You can submit a support request using this link: support.wyze.com/hc/en-us
I agree
Did anyone find a solution to the ‘not finding an IP address issue?’
Wyze has finally releases the mesh router pro and it's only in sets of two or three NOT Single which is very disappointing especially after waiting this long. You in the email about the release date was for single or double.
Still getting random ERROR (3001) Will you EVER take care of that???
While we don't have an update on a resolution quite yet, rest assured our engineers are working hard to get this issue resolved for you as soon as they can. We apologize for any inconvenience.
What if you have a Verizon Wireless system?
As long as your Verizon Wireless modem is able to connect to Wyze Mesh Router using an Ethernet cord, you should have no issues connecting them!
@@wyze Bummer, I have no internet cord since it's completely wireless. 🤷🏽♂️
Not a Lamborghini, setup is a snail. Literally been trying to get my Mesh Pro working for more than 10 hours. So far tech support has only offered basic setup guides for help. They don't work. I have had it working twice now and after the power cycles it is broken again. And heaven forbid you try adding a hardwired switch to the system, it will break again. I have spent less time setting up old school routers. Please help. I am about to give up and return it.
We’re so sorry to hear this! This is not the experience we had hoped for you. We’d be happy to look into this further. Could you please provide the 7-digit support request ticket number you received when you reached out to us?
2:32 This guy is FUNNY. 😐
Continuously to have restricted nat
Haha, same joke.
SHIP IT ALREADY! :). Need a beta tester?
Hi there! Thanks for your interest. To become a beta tester: Follow the instructions here to get more information about Wyze beta testing: support.wyze.com/hc/en-us/articles/360032458951-Become-a-Beta-Tester :)
First
Second (but no one cares about second)
We would I need to create an account just to set up my Wi-Fi? I see there's no option to skip it. You companies are desperate for people's personal info. I'll be returning this Wyze router I have.
Setup does not go this smooth bought one unit and had issues connecting...returned it and got another which is what solved it for some ppl in the forums..however still had issues...contacted "support" which seems to be a 3rd party indian based company because they seemed to be running through a prompt. Right off the bat I state most answers that a tech is going to ask me and have run most troubleshooting measures. But i would still get asked irrelevant questions. For instance, i was asked if my phone had bluetooth capability and if the app had those permissions. Duhh. My phone is obviously finding the routher like I had already stated but I was being taken to a screen to enter info manually. So why waist time in the chat asking the obvious. I was ultimately told a ticket would be opened. Ive always had connectivity issues with wyze products. I just want to like this company for some reason I guess because I see the potential but they need more focus on connectivity, ease of setup and perhaps US based support. Ill be a darn consultant if you guys need..seems like wyze is looking for new products and new features but are getting lost from the basics of customer service. I dont want inept reps, or tickets or language barriers just fas6 and quick real solutions. At this point im ready to return and sell all my 9 wyze cameras and this router. Wasting paying for unlimited camera features when they're offline half the time. And wyze dont bother replying sorry for the inconvenience lets open another ticket..a real solution please
Hello Matthew. We’re so sorry to hear this! This is not the experience we had hoped for you. We’d be happy to look into this further. Could you please let us know the 7-digit support request ticket number you received when you reached out to us?