Horrible Christmas Shopping Experience at Cartier and Tiffany and Co Storytime 😭
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- Опубликовано: 20 дек 2022
- Today, I intended to buy a chain necklace for Christmas, initially from Cartier and then from Tiffany & Co. However, my shopping trip didn't go as planned, and I had an unpleasant experience at both Cartier and Tiffany & Co. In this video, I discuss my genuine shopping experience and my feelings about future shopping at these luxury boutiques.
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I’m deeply sorry for such trials and tribulations. I hope one day you can move on from such travesties, heal your trauma, and find peace in your heart despite these atrocities you’ve endured. You’re so brave and I truly admire your ability to work through the most harrowing of experiences. ❤
😂😂😂
I hear you. Had similar experience with Cartier. Had an appointment with intent being to purchase on the day. The store was far from busy, yet I didn’t get offered a seat and forced to stand for the entire consultation. SA was rude and arrogant. Was so put off by the experience I didn’t end up purchasing nor am I likely to do so in the future. Ended up buying from VCA instead and have since made subsequent purchases since my initial visit.
I absolutely love VCA I’ve never been instore as I don’t have one near but the multiple purchases I’ve made through my SA via distance have been wonderful. Your Cartier experience sounds awful and it seems like a common theme atm which is very sad because their items are divine!
I hope you are polite with the SAs even if you’re disappointed. Also you have the power of purchase! Please don’t shop with these brands if you are unhappy with the service. I had a less than luxurious experience at Cartier and decided that I will be not spending my money with them. Took myself to Chopard and had an excellent experience plus unique pieces that are not common place.
Did you get anything from the happy diamonds range? They look beautiful
The guy spraying the perfume tickled me… 😂 I’m sorry you had such a bad experience. ❤
It was sooo weird haha 😂
FYI, Cartier is a subsidiary of Richemont Group. OTOH, Tiffany & Co. is a subsidiary of LVMH. This type of customer service is the norm, rather than the exception, when dealing with stores being operated by multinational luxury conglomerates because you are just a number.
They know me by my my voice when I ring up .
They have been more than good to those I love.
Yes unfortunately Peter you are right
I believe I live in the same state as you and visit the same Cartier store. I have had similar experiences there. It’s definitely not just an isolated incident or something that happens during the busy holiday season. The final straw for me was my last appointment. It was a weekday morning and the boutique was empty. When I arrived the staff and security were just standing around talking and made it clear I had interrupted them. When I said my name and that I was there for an appointment none of the staff had a clue about it. They then proceeded in front of me to decide who would serve me and neither of them seemed to want to do it. The SA who served me was unprofessional, unaccommodating and rude and didn’t wrap my purchase properly.
I made complaints when I have received feedback emails after my visits and never had any follow up from Cartier. I prefer just to purchase my Cartier items online now.
I sent them an email detailing my experience and never got a reply either! It’s terrible 😞 your experience sounds exactly the same as mine so yes it probably is the same store
Omg how horrible but you are not alone. I had similar experiences at LV.
Really what happened? It’s happening more and more. Luxury shopping isn’t what it used to be 🙁
Totally a first world problem but since you pay for the experience in these stores not for quality, this kind of experience is just not acceptable. I recently had my first Tiffany’s experience and I’m shocked at how poor the quality is. The earring gave me an ear infection, which doesn’t happen ever. And the necklace was tarnished after a week and looked like it was 20years old.
That’s terrible did you buy the silver or gold? We’re buying the name and we all know it lol it’s true we shop there for the experience, I know the quality doesn’t meet that of other brands like Cartier and Van Cleef but it’s nice to get that little blue box
Honestly this situation can be solved by calling the store to check on stock. Buying near Christmas is literally asking to not have anything in stock.
Buying near Christmas one would assume they would have ordered extra stock to ensure they have items to sell..
Both Tiffany and Cartier will adjust the length of your change at purchase, Cartier’s is complimentary and Tiffany’s charges by the inch. They probably didn’t explain that. Also luxury shopping so close to X-mas is always terrible. Best to visit at a less busy time and meet someone. I’m typing in because Cartier is my fave brand, they are excellent once you get in with an SA but that part can be a challenge. Good luck!
I’ve had 2 amazing SA’s previously at Cartier but they keep leaving which is really difficult when I live an hour away from the store. I’ve been served by a number of people at Tiffany I’ve never had an SA stay there so no way to connect with anyone unfortunately
First world problems😂 my ears hurt after listening to this but it was too entertaining to stop 🤣
I’m glad you were entertained 😂
😂😂😂😂😂😂😂😂😂
Some of the problem may be due poor communication on the scheduling side. Also, this time of year stock may be selling out faster than normal. Staffing for many places is a challenge and it wouldn't surprise me to find inexperienced staff. However, it is disappointing to have that kind of experience at a luxury store. My closest stores are 3 1/2 hours away so I can understand your frustration when you are able to make the trip. Hope you and your family have a wonderful Christmas!
Thank you and I hope you have a lovely Christmas too 😄
my sister gets her jewellery made by a jeweller and gets made solid look alike Cartier bracelets. Better craftsmanship, better attention to detail and great service plus cheaper as you don't have to pay for the brand.
When you buy something from Cartier your paying for the brand name
Being new is no excuse to me. You can be a new hire and be professional. Those people were not. The service has to be top notch!
I have had a bad experience at Tiffany's in Barcelona (every other time was great though). I tried some bracelets in the 1k range and wanted to try a 30k one for the fun of trying something so incredibly beautiful. When I was done trying the bracelets he said "so which one?" And I was like "that would be this one but not today (my husband was in the restroom). When my husband came, he said as a joke "so did you get the 30k one?" To which the SA replied "no, not even the other one". That was really tacky and one shouldn't feel pressured to buy. When I go to luxury stores, I see plenty of people trying things and not ending up buying anything so he should be used to that... I almost always want to try something to see if I like enough to still have it on my wishlist and then buy it a few months later.
I hate the pressure too! Every purchase is an investment and needs proper thought. I like to try things on then go away and research it for a long time before I make a decision to purchase. They should definitely be used to people trying on and not buying
I saw this video and decided to open my latest order, the Akoya pearl earrings for mi wife’s Christmas present. To my surprise they messed the order and sent the wrong packaging. I contacted them and they won’t send the proper packaging in time for Christmas. No solutions. What should I do, just gift them to her in the cheap pouch or wait for the proper box?
you should give them to her for sure, I assume you are not close to a store to go in and ask? try calling to customer service and hopefully they can help! don't let a box ruin your present, it's so sweet!
@@notreallyhome I’m not close enough unfortunately. There’s a box on my way but not making it on time, will receive it on the 27th. It’s a shame as presentation is an important part of gifts but better on a pouch and blue box that Teo days after Christmas. At least customer support answered properly even though not solving the issue in time.
Definitely agree give the gift 🎁
That’s a good resolution but still not really good enough hey
You should've went to a local jewelry store. Just a simple chain everyone should have that.
Yes I know but I was after 18K and not all jewellery stores carry that
what a bummer after a long drive and trying to have a fun day! all stores are NOT created equal and having a SA makes a massive difference - think the world is having staffing issues! have you considered ordering the cartier chain from online so you can compare them? Merry Christmas!
I think everywhere is having staffing issues I even see it in my industry nursing is so short staffed. In future I think I will just order online but to return I’d have to go instore which I have done in the past to swap something over anyway 🫤
I can totally relate to this Billie! I made an appointment online through the website at the San Francisco location and it was horrible. The website asks you what you’re interested in and why you’re shopping and when I got there, it was like they had no idea why I was there. I was actually taking my sister to purchase her a love ring for her birthday, but the experience was disappointing. We were offered any water, our SA was late in helping us, she had no idea what we wanted. I received a review request by email asking how was the service and I was honest. I received a call from the manager apologizing and asking me to come back for complimentary champagne, it I ignored it and decided to never shop at that location. Van Cleef’s service is so much better than Cartier.
Hi Rona, your experience sounds exactly the same as mine! I actually sent an email back to customer service (responding to my booking one) explaining what had happened and I haven’t heard back yet. VCA service is amazing, I don’t have a boutique near me so I have to purchase interstate but my experience doing that has always been great. Previously my Cartier experience was fabulous but then my SA moved on and now here I am lol
Seems like you had a lot of issues in general with SA’s including in previous videos.
Which video are you referring to? The Hermes one? My SA stopped working there the same as my Cartier SA stopped working there. High staff turnover seems to be the issue unfortunately
The truth is if you don’t look like wealth they don’t put you as a priority
But then wealthy people are generally conservative and not flashy so how would they ever know who there dealing with
You shouldn’t be treated like that, you are a paying customer! I love Tiffany and co, jewelry but yuck!
Definitely a yucky experience 😫
promo sm
What do you mean?