I was out 3 days in frozen weather from 0 to -3 celcius for hours each day ... Used bg-20 2xlp-e6p battery and rf600mm f/4 and rf24-70mm f/2.8 and did not have any issues at all.
I had the same problem shooting the R5 Mark 2 on a cold morning 4degrees Celsius in Toronto. I was using RF 200-800. I replaced the battery with a warm one and no problem after. I thought I had forgotten to charge the battery. I was surprised that recharge only lasted several minutes. Thought there was something wrong with my battery charger. Makes sense now.
I've never had to worry about battery temp above 4C, but most of the time I keep the batteries warm before shooting. Still, 4-11C there should not be a problem. I think the camera might just need some tweaking as it appears to be a little too sensitive.
Yeah I think it’s pretty simple. The LP-E6P is designed to allow higher power draw (up to 6A) which would tell me that the R5II probably has a higher power draw or at least higher power draw spikes. Lithium batteries don’t really like being used in the cold, especially when you wanna pull high current. The voltage drops rapidly which in turn would signal the camera that the battery is at a lower percentage than it actually is. There’s a reason why, for example drone batteries often have build in heating to keep the battery from behaving like this and causing a drone crash. Keep the Batteries warm. This is also a problem with other cameras in extreme cold where you pretty much have to only swap in the battery if you actually want to take a picture.
@OrdinaryFilmmaker That -4 isn't so low that it would or rather should cause issues, so it really is worrying if people are having problems even close to those temps. I'd expect more battery issues when temps drop to below -10c, which is common in the north, and more when in the -20c and lower temps. The older R series work just fine in something like -25c, except the display gets quite slow. I've seen people use lens heater bands or even hand warmers to keep the batteries warmer. The usb-c powered heater bands are great for this. In extreme weather I keep a heater in my bag with a power bank to keep the batteries going.
I can confirm a variation of this issue since lower temps have arrived. Battery performance on the R5II was on par with the R5 in warmer temps. Over the past two days I have been out in -3C -5C the battery drain has been enormous - up to 50% without taking a shot. I shot today till I had 1 bar left. By the time I retuned to the car an hour later the battery has completely depleted again, without taking a shot. I only shoot stills and have been using the 200-800 recently. Most recent firmware installed.
Freezing temperatures will increase battery drain and decrease the efficiency of any lithium ion battery compared to higher temps. If you are shooting at or below freezing and the battery also drops to at-or-below freezing, expect any lithium ion battery to have greatly reduced lifespan. Take multiple batteries in such a situation, and keep the unused batteries in your pocket.
While true, many are reporting the issue well above freezing like this example of being 4-7C. I sense the camera is over reacting. The R5 ii also cols a lot quicker due to the heat pipes...
Had the same experience as Silas, shooting in Denmark too. The other day I was shooting from a cold car in -4 degrees celsius, I stopped and was shooting outside for 5 min in the cold, and after a Lenz change I couldn't power on the camera! No warnings at all just black screen. After a lot of on/off i left it on for some minutes and suddenly it came alive, but everything was reacting in a kind of slow motion when i changed the settings. Heated the camera up in the car and then it worked perfect. Shooting with the normal camera grip (No cooling) LP-E6P batteries and EF 500 mm f4 mkII. I still own the R5 and the pictures are a lot sharper in MkI than MKII can provide.
Interesting observation about the sharpness. I wonder why the R5 II is more susceptible to shutting down. I can understand it happening at -4C, but not as much when 4-11C. I wonder if it is the higher current draw.
I had this happen to me a few times and it wasn’t even cold… I was indoors… so it might accelerated with the cold or happen more often. I really thought the grip had lost connection or something… with a few on/off switching, the camera worked well. No problems with the R1, but again, not the same batteries…
When it’s cold out, don’t store batteries in your bag, put them in a pocket close to your body to keep them warm. I’m planning a shoot in Yellowstone this winter, and will have multiple batteries stored in an interior pocket or with a chemical heat pack. It was a red glad to hear that a battery was in camera, in the cold, for a long period of time. Of course the battery’s going to appear dead! It’s all about keeping batteries warm and frequently changing them. Warm it back up and you’ll be fine.
I've used my R5M2 in colder temperatures than Silas and never had any problem. BUT I don't use a battery grip or the big telephoto f/4 primes. I was using the RF 200-800mm lens for wildlife and RF 16mm f/2.8 for northern lights. So maybe it's a combination of using the battery grip and/or big primes trying to draw more power from the batteries?
We are not talking about extreme temperatures where the material science comes into play. We are talking about 4-7 degrees which should not be a problem. Once the temperatures drop below -5C, keeping your gear warm, batteries warm has a larger role.
I live in Finnish Lapland and tomorrow I have a shoot in -15. Let's see if the R5 Mark ii works throughout the shoot! My main issue with the R5 Mark ii is the IBIS. It doesn't stop jittering when IS mode is turned on in video, it also does it in photo but not as much.
It seems like the issue is related to the battery and its temperature sensor. Two years ago, I was shooting at night in -18°C with the R5 MkI, and suddenly, all my pictures turned out blurry, and I couldn’t focus properly. It turned out that my lens had developed ice on it, so I stopped shooting and headed home without any other issues. Based on that experience, I believe the R5 MkII shouldn’t perform worse than the MkI. However, it seems like something is triggering a protocol for the battery to shut down. It’s also possible that these batteries have their own cold-temperature issue's. I’ve observed a similar problem with the original battery of my electric drill at -5°C-it would fail temporarily. Replacing it with a newer version resolved the issue. Hopefully, Canon will address this problem in future battery batches or through a software update.
Well, I mean it's a well established fact at this point that lithium ion batteries are more susceptible to rapid/extreme temperature change. And you would think after all the advancements in weather sealing technology on camera bodies and lenses they would've considered temperature regulation of some sort by now, given how much money they are charging consumers.
You're assuming this is a widespread issue and rolling out other potential issues. None of the examples here talk about rapid temperature changes with the exception of my testing where I put them camera through a rapid temperature change. I even left it for hours in the cold without warming the battery. More data is needed before jumping to a conclusion. Some have sent their camera in for repair with he issue no longer happening...
Too funny in that my R5M2 just will not turn off. I was out in about 36-degree temp just the other day. No issue with turning off, because mine never turns off - even in the off position - eats batteries within two hours without even taking a shot.
The R5II is a HUGE disappointment. It was not even close to ready for prime time. I had it get really hot and shut off in 90F temps. Would have been better in a body the same size as the R3. It is the second biggest purchase disappointment I have had. Canon should have held off on the release of this body...
I’m not surprised as it’s not a pro level camera, I would expect the cameras that use the larger battery to perform better, such as the R1, R3, 1DX series, etc.
It's common for the first few firmware updates to iron out the many bugs unresolved by release. I;d be surprised if this issue wasn't fixed before Christmas.
Hi Simon, last Friday during my first day using the R5ii in a kingfisher hide (outside temp clearly below 5 degC), my 3660 images were interrupted by 2 odd freezes: I had taken my eye off the EVF, so it switched to the LCD .. when wanting to resume shooting, the LCD kept updating (at least the level indicator, brightness was set pretty low) .. but I couldn't switch to the EVF and no buttons would react, even switching it off didn't turn of the LCD activity 🙈 Obviously the battery-removal trick was able to return it back to normal operation. Smells like something to be fixed in a next fw.
Yeah, I sense there are a lot of annoying bugs to be fixed in firmware 1.1.0. The joys of being a first adopter. I'm just trying to get attention to some of them ;)
@@OrdinaryFilmmaker That's why I was sharing my freeze observation with you .. but I agree the fake dead batteries are a much higher level of annoying indeed.
I had the same issue in Churchill MB. I tried multiple battery and was running the latest software . It was always in the morning and it got better as the day went along.
Im In Antarctica right now shooting the R5 MK2. And not having any problems. On a 12 day cruise and 4 days in, but I have not experienced any lockups. Shooting both stills in RAW + JPG. And 4k untra video in 50 fps.
Not sure in your testing if you allowed the camera to sleep, but that sounded like it was the common thread to at least initiate the issue. Then, it sounds like it was difficult to work around it with various power cycles and battery swaps. I agree, it sounds like it might be a tweak to the heat management (or cold in this case) correctable by firmware once Canon identifies the issue.
What can I say, might be a faulty batch or the internal settings. I shot in freezing temp for two full days so cold even with gloves your fingers freeze and both R5 M2 worked Flawless.
It sounds like Solas’s error messages could be related to him allowing the camera to go to sleep. Coming from a FW dev background, I’d reckon the battery voltage / status measurement and decision could be happening in a different way than when the system is in continuous operation and in pre-sleep standby. Literally, the lines of code at system wakeup are likely different than those during power on, operation, and pre-sleep standby. I would bet if Canon’s devs study the difference in the PMIC / BM code in all of those operating scenarios, they would likely spot the difference and the issue.
I have had this problem happen multiple times with the batteries in the battery grip for my R5M2 in 30-40°F. Change battery message even though they were fully charged. Found that putting them in my pocket and warming them up seemed to resolve while I swapped out with spares.
I had an issue with my R5 m II with no battery grip in cold weather. I had a LP-E6P fully charged and was walking around in 32-34 F for 45 min at 6,000' with my R5 m II left in the ON position with a RF 600/f4. When I tried shooting my screen froze on a shot taken and then it went black. I turned it off and on and the same frozen screen and then it went into an all black screen again. I replaced the battery with a fully charged battery and it work briefly until it freezing again. When I dropped down to a lower elevation and the temperatures warmed up to 38 F. The camera began working when the ambient temperature came up a bit.
It's not the camera that freezes in the cold I just spent an hour capturing Santa in -23 C, the battery that came with the camera worked for a very long time almost most of my shoot, the 4 batteries I bought, sucked and were charged but now are dead. All 4 when I put them in the camera were good and a few seconds later they were reading change battery. Not happy but I got my shoot done, thanks to the orginal battery... Did Canon do something to the other ones to get them to market?
Canon specs is (simmilar to other manufacturers) 0-40°C opearting environment. Which means camera should have generally no problem within some -20 to 50°C range, but the manufacturer guarantee issue free operation within that 0-40°C range. In colder there might be shorter battery life (not outright shutting down, but maybe 150 shots instead of 360 in specs), in higher it might shut down in extensive use due to overheat, but if there is a real problem preventing usage of camera in that -20 to 50 range, then there is something bad with a camera. Especially I think shooting at -15°C isnt anything out of ordinary, just a regular mild winter weather. If its failing even in that 0-40°C range as reports suggests, I would personally suspect some kind of manufacturing defect and seek to replace the body under a warranty, because it doesnt even meet the manufacturers specifications.
I have a feeling it's due to something related to thermal expansion, maybe the contact pins for the batteries get shrinked and some arn't thaving enough springiness to keep it in contact with the batteries?
@@OrdinaryFilmmaker Just as a mechanical parts way of thinking, back 10 years ago I used to go to -28C for Aurora photo in Yellowknife, and the main issue was that the LCD screens on the 5D3 and the tripmate's Sony A7 is literally frozen and gets very laggy or even unresponsive, where ended up only DSLR can reliably get the framing done. In the same way I would expect it being some sort of thermal related connection issue, could be even in the internal thermal pad etc. Is it possible to have some sort of email that we can exchange views in more detail?
I wonder if humidity had something to do with the problem? More humid and more resistance on the contacts due to condensation? I know the cameras are touted as weather-sealed but how sealed is the door to the battery compartment?
@@OrdinaryFilmmaker Humidity can do strange things to electronics - as a retired EE I can testify to that. Combine that with temperature that's out of normal and you're in for a wild ride.
@@OrdinaryFilmmaker looking at Canon website, their specs say"0 - 40 °C, 85% or less humidity". They do specify (and as far as I remember its the first time I see humidity specified too)
Have you experienced any flash sync issues with the mark ii? I have. Some images are only partly lit (vertically). I’m curious to hear your thoughts on this topic.
I had the battery warning on my R5 with the battery grip after it had been on the camera over a year and never taken off. This was happening almost all the time . I took the battery grip off and notice a clear oil like substance on the grip main contacts and cleaned it off and have never had a problem since . Where that oily stuff came from I can only think something canon puts on the contacts to keep oxidization down ?
If it was a contact preservative I don''t think it would last a year. Caig deoxit doesn't last that long. How were the batteries in the grip? They may have leaked.
@@musicman8942 I changed batteries and made no difference till I cleaned the oily stuff off the grip contacts and was night and day . As a heavy equipment mechanic and working with electronics I am sure I know a little about electrical . Why that clear oil substance was there I am not sure . And batteries were dry and not leaking and I still use them .
I never leave a battery in the camera unless I plan to use it soon. After use, I grab another put it in and charge the other. I'm always using the camera so I rotate the batteries this way.
Hmmm... My Canon 5D4 worked almost perfectly (previous winter) after 2 hours an -35C (minus thirty fife celsius). Only focus ring on 24-70 was much tighter that it should be, so it made me focus manually. The camera was little less frosty than camera on this video's thumbnail. There is less moving parts in mirrorless cameras. It should be comparable tough. But there is too much evidences that it is not.
Simon, The price for a US warranty Canon R5 brand new is currently $2499 from an authorized dealer via Canon Price Watch. I wish that Canon would let their dealers sell the older models at what they are willing to sell them for. I think that in the US we are going to see a normal Black Friday but because we are facing a December 20 Federal Government Shutdown with an Administration change on 20 January I am anticipating a cautious Holiday Shopping Season. If a shutdown is imminent I suspect that most appointees will be taking paid terminal leave and I suspect that other Federal Government employees are going to use everyday of vacation and sick leave available to tide them over. The result is that overall spending for the holiday season here this year appears to be looking as if it’s being over seen by the Grinch and Ebenezer Scrooge out of caution and due diligence with regards to debt in the new year. Personally, I think that we should be looking at the pre-tariff bargains. All the best.
Randomly error experiences suggest that there probable are bug(s) in the software. It's common that the market is the beta testers. Maybe that the price that comes with being early adopters.
Isnt it pretty common? cold battery might not operating properly. Thats why you need to keep your battery warm. You might let the camera in freeze . But your spare battery should stay warm or at least in room temperature
Not for professional cameras in the last 15 years or so. I've shot with DSLRs below freezing temperature (down to -25C) in Sweden for years and, more recently, in Iceland with mirrorless cameras and had no problems whatsoever without using any equipment-related heating device. At very low temperatures batteries can last a lot less, that's true (at least in theory, I haven't noticed any duration drop worth mentioning), but a professional camera should not turn itself off and misread charge levels. My experience is not with Canon cameras/batteries, but it shouldn't really matter with tech available in 2024.
Was he using it inside the camera? I will be outside doing Santa pictures in -22 C, guess I'll find out and hockey pictures tonight in a arena. See what issues I get? A few weeks ago I took 1100 pictures inside arena and no issue just burn the battery down. I had only one battery and I was shooting pre photos as I was catching the goalie.
OMG after the over heating comes now under cooling 😢 however I did not encounter this issue yet at temperature just about freezing without grip and firmware 1.0.1
This battery error has been happening to me in Scotland the past 2 months, I solve the issue with keeping the batteries in my pocket! When the warning comes on I swap with the battery one in my pocket! It’ll work until the battery gets cold due to the camera being in sleep mode! Luckily I have 3 batteries! This is temperatures around 3C or lower!
Thanks for the information. Perhaps me using new batteries each time is why I didn't have an issue as the batteries were - in my pocket before using them. Still, 4-7C should not produce this issue.
It´s really crazy to see when a new camera is introduced after years of development and testing only to show up with a lot of different issues and you have to wait firmware update after firmware update to get these addressed. The weirdest thing to me is that there are a lot of small hick ups which sometimes can´t be replicated.
Suspect it's not just the cold, I have an R5ii kept in a bag in aeroplane mode at around 17 degrees C. I switch it on and battery shows as drained. Put in charger its around 60%. Suspect there is an issue with how it reads the battery rather than the temperature.
![ROSÉ (로제) - number one girl [더 시즌즈-이영지의 레인보우] | KBS 241129 방송](http://i.ytimg.com/vi/A9oByH9Ci24/mqdefault.jpg)
I was out 3 days in frozen weather from 0 to -3 celcius for hours each day ... Used bg-20 2xlp-e6p battery and rf600mm f/4 and rf24-70mm f/2.8 and did not have any issues at all.
Thanks for the feedback
I had the same problem shooting the R5 Mark 2 on a cold morning 4degrees Celsius in Toronto. I was using RF 200-800. I replaced the battery with a warm one and no problem after. I thought I had forgotten to charge the battery. I was surprised that recharge only lasted several minutes. Thought there was something wrong with my battery charger. Makes sense now.
I've never had to worry about battery temp above 4C, but most of the time I keep the batteries warm before shooting. Still, 4-11C there should not be a problem. I think the camera might just need some tweaking as it appears to be a little too sensitive.
Yeah I think it’s pretty simple.
The LP-E6P is designed to allow higher power draw (up to 6A) which would tell me that the R5II probably has a higher power draw or at least higher power draw spikes.
Lithium batteries don’t really like being used in the cold, especially when you wanna pull high current. The voltage drops rapidly which in turn would signal the camera that the battery is at a lower percentage than it actually is.
There’s a reason why, for example drone batteries often have build in heating to keep the battery from behaving like this and causing a drone crash.
Keep the Batteries warm.
This is also a problem with other cameras in extreme cold where you pretty much have to only swap in the battery if you actually want to take a picture.
I'd bet you are right
I'm sure they can make some code changes to increase or reduce tolerances as required. I tried in -4 and no issues.
Sounds right. Maybe it is the lens you use. If you are using a large lens maybe it requires more current.
@OrdinaryFilmmaker That -4 isn't so low that it would or rather should cause issues, so it really is worrying if people are having problems even close to those temps. I'd expect more battery issues when temps drop to below -10c, which is common in the north, and more when in the -20c and lower temps. The older R series work just fine in something like -25c, except the display gets quite slow.
I've seen people use lens heater bands or even hand warmers to keep the batteries warmer. The usb-c powered heater bands are great for this. In extreme weather I keep a heater in my bag with a power bank to keep the batteries going.
I can confirm a variation of this issue since lower temps have arrived. Battery performance on the R5II was on par with the R5 in warmer temps. Over the past two days I have been out in -3C -5C the battery drain has been enormous - up to 50% without taking a shot. I shot today till I had 1 bar left. By the time I retuned to the car an hour later the battery has completely depleted again, without taking a shot. I only shoot stills and have been using the 200-800 recently. Most recent firmware installed.
multiple red flags with mark 2 comforts me that i did not pull a trigger on this camera. probably the most buggy camera released in Canon's history
Freezing temperatures will increase battery drain and decrease the efficiency of any lithium ion battery compared to higher temps. If you are shooting at or below freezing and the battery also drops to at-or-below freezing, expect any lithium ion battery to have greatly reduced lifespan. Take multiple batteries in such a situation, and keep the unused batteries in your pocket.
While true, many are reporting the issue well above freezing like this example of being 4-7C. I sense the camera is over reacting. The R5 ii also cols a lot quicker due to the heat pipes...
Using lithiums in cold weather doesn’t affect their life much. However, if you charge them below freezing that will wreck them pretty quick.
Had the same experience as Silas, shooting in Denmark too.
The other day I was shooting from a cold car in -4 degrees celsius, I stopped and was shooting outside for 5 min in the cold, and after a Lenz change I couldn't power on the camera! No warnings at all just black screen. After a lot of on/off i left it on for some minutes and suddenly it came alive, but everything was reacting in a kind of slow motion when i changed the settings. Heated the camera up in the car and then it worked perfect. Shooting with the normal camera grip (No cooling) LP-E6P batteries and EF 500 mm f4 mkII.
I still own the R5 and the pictures are a lot sharper in MkI than MKII can provide.
Interesting observation about the sharpness. I wonder why the R5 II is more susceptible to shutting down. I can understand it happening at -4C, but not as much when 4-11C. I wonder if it is the higher current draw.
Canon shooters: "This is unacceptable." Sony shooters: "Ahhh. Memories."
LOL - Cute ;)
informative news thanks Simon.
I had this happen to me a few times and it wasn’t even cold… I was indoors… so it might accelerated with the cold or happen more often. I really thought the grip had lost connection or something… with a few on/off switching, the camera worked well. No problems with the R1, but again, not the same batteries…
That's what's strange here. The camera appears to be a little too sensitive. You aren't the only one reporting such conditions.
When it’s cold out, don’t store batteries in your bag, put them in a pocket close to your body to keep them warm. I’m planning a shoot in Yellowstone this winter, and will have multiple batteries stored in an interior pocket or with a chemical heat pack. It was a red glad to hear that a battery was in camera, in the cold, for a long period of time. Of course the battery’s going to appear dead! It’s all about keeping batteries warm and frequently changing them. Warm it back up and you’ll be fine.
I've used my R5M2 in colder temperatures than Silas and never had any problem. BUT I don't use a battery grip or the big telephoto f/4 primes. I was using the RF 200-800mm lens for wildlife and RF 16mm f/2.8 for northern lights. So maybe it's a combination of using the battery grip and/or big primes trying to draw more power from the batteries?
Could it be that usage of the camera produces heat, while having it in sleeping mode it cools down further.
We are not talking about extreme temperatures where the material science comes into play. We are talking about 4-7 degrees which should not be a problem. Once the temperatures drop below -5C, keeping your gear warm, batteries warm has a larger role.
I live in Finnish Lapland and tomorrow I have a shoot in -15. Let's see if the R5 Mark ii works throughout the shoot!
My main issue with the R5 Mark ii is the IBIS. It doesn't stop jittering when IS mode is turned on in video, it also does it in photo but not as much.
It seems like the issue is related to the battery and its temperature sensor. Two years ago, I was shooting at night in -18°C with the R5 MkI, and suddenly, all my pictures turned out blurry, and I couldn’t focus properly. It turned out that my lens had developed ice on it, so I stopped shooting and headed home without any other issues.
Based on that experience, I believe the R5 MkII shouldn’t perform worse than the MkI. However, it seems like something is triggering a protocol for the battery to shut down. It’s also possible that these batteries have their own cold-temperature issue's. I’ve observed a similar problem with the original battery of my electric drill at -5°C-it would fail temporarily. Replacing it with a newer version resolved the issue.
Hopefully, Canon will address this problem in future battery batches or through a software update.
Well, I mean it's a well established fact at this point that lithium ion batteries are more susceptible to rapid/extreme temperature change. And you would think after all the advancements in weather sealing technology on camera bodies and lenses they would've considered temperature regulation of some sort by now, given how much money they are charging consumers.
Finally, someone gets it...
You're assuming this is a widespread issue and rolling out other potential issues. None of the examples here talk about rapid temperature changes with the exception of my testing where I put them camera through a rapid temperature change. I even left it for hours in the cold without warming the battery. More data is needed before jumping to a conclusion. Some have sent their camera in for repair with he issue no longer happening...
Too funny in that my R5M2 just will not turn off. I was out in about 36-degree temp just the other day. No issue with turning off, because mine never turns off - even in the off position - eats batteries within two hours without even taking a shot.
That's the strangest one. I'm sure it must power off when you remove the battery ;)
The R5II is a HUGE disappointment. It was not even close to ready for prime time. I had it get really hot and shut off in 90F temps. Would have been better in a body the same size as the R3. It is the second biggest purchase disappointment I have had. Canon should have held off on the release of this body...
I’m not surprised as it’s not a pro level camera, I would expect the cameras that use the larger battery to perform better, such as the R1, R3, 1DX series, etc.
It's common for the first few firmware updates to iron out the many bugs unresolved by release. I;d be surprised if this issue wasn't fixed before Christmas.
Hi Simon, last Friday during my first day using the R5ii in a kingfisher hide (outside temp clearly below 5 degC), my 3660 images were interrupted by 2 odd freezes: I had taken my eye off the EVF, so it switched to the LCD .. when wanting to resume shooting, the LCD kept updating (at least the level indicator, brightness was set pretty low) .. but I couldn't switch to the EVF and no buttons would react, even switching it off didn't turn of the LCD activity 🙈 Obviously the battery-removal trick was able to return it back to normal operation.
Smells like something to be fixed in a next fw.
Yeah, I sense there are a lot of annoying bugs to be fixed in firmware 1.1.0. The joys of being a first adopter. I'm just trying to get attention to some of them ;)
@@OrdinaryFilmmaker That's why I was sharing my freeze observation with you .. but I agree the fake dead batteries are a much higher level of annoying indeed.
I had the same issue in Churchill MB. I tried multiple battery and was running the latest software . It was always in the morning and it got better as the day went along.
I think the thermal management code needs some adjustment, but perhaps keeping the batteries warm before use might help.
@@OrdinaryFilmmaker I tried warm batteries but that did not help.
Im In Antarctica right now shooting the R5 MK2. And not having any problems. On a 12 day cruise and 4 days in, but I have not experienced any lockups. Shooting both stills in RAW + JPG. And 4k untra video in 50 fps.
Not sure in your testing if you allowed the camera to sleep, but that sounded like it was the common thread to at least initiate the issue. Then, it sounds like it was difficult to work around it with various power cycles and battery swaps.
I agree, it sounds like it might be a tweak to the heat management (or cold in this case) correctable by firmware once Canon identifies the issue.
What can I say, might be a faulty batch or the internal settings. I shot in freezing temp for two full days so cold even with gloves your fingers freeze and both R5 M2 worked Flawless.
It sounds like Solas’s error messages could be related to him allowing the camera to go to sleep. Coming from a FW dev background, I’d reckon the battery voltage / status measurement and decision could be happening in a different way than when the system is in continuous operation and in pre-sleep standby. Literally, the lines of code at system wakeup are likely different than those during power on, operation, and pre-sleep standby. I would bet if Canon’s devs study the difference in the PMIC / BM code in all of those operating scenarios, they would likely spot the difference and the issue.
I have had this problem happen multiple times with the batteries in the battery grip for my R5M2 in 30-40°F. Change battery message even though they were fully charged. Found that putting them in my pocket and warming them up seemed to resolve while I swapped out with spares.
Very strange. You'd think that battery temp would only be an issue below 32...
We will find out when the Canon R5 Mark III will be launched.
I had an issue with my R5 m II with no battery grip in cold weather. I had a LP-E6P fully charged and was walking around in 32-34 F for 45 min at 6,000' with my R5 m II left in the ON position with a RF 600/f4. When I tried shooting my screen froze on a shot taken and then it went black. I turned it off and on and the same frozen screen and then it went into an all black screen again. I replaced the battery with a fully charged battery and it work briefly until it freezing again. When I dropped down to a lower elevation and the temperatures warmed up to 38 F. The camera began working when the ambient temperature came up a bit.
It's not the camera that freezes in the cold I just spent an hour capturing Santa in -23 C, the battery that came with the camera worked for a very long time almost most of my shoot, the 4 batteries I bought, sucked and were charged but now are dead. All 4 when I put them in the camera were good and a few seconds later they were reading change battery. Not happy but I got my shoot done, thanks to the orginal battery... Did Canon do something to the other ones to get them to market?
Canon specs is (simmilar to other manufacturers) 0-40°C opearting environment. Which means camera should have generally no problem within some -20 to 50°C range, but the manufacturer guarantee issue free operation within that 0-40°C range. In colder there might be shorter battery life (not outright shutting down, but maybe 150 shots instead of 360 in specs), in higher it might shut down in extensive use due to overheat, but if there is a real problem preventing usage of camera in that -20 to 50 range, then there is something bad with a camera. Especially I think shooting at -15°C isnt anything out of ordinary, just a regular mild winter weather.
If its failing even in that 0-40°C range as reports suggests, I would personally suspect some kind of manufacturing defect and seek to replace the body under a warranty, because it doesnt even meet the manufacturers specifications.
Had the exact same thing happen to me photographing a football game last week
Thanks for the feedback.
I have this issue. I am shooting a lot of ice skating. There is some way to avoid it keeping your battery warm.
R5 mk ii still not available in Ireland once initial stock sold
You're half way towards that six month warning from Canon...
I have a feeling it's due to something related to thermal expansion, maybe the contact pins for the batteries get shrinked and some arn't thaving enough springiness to keep it in contact with the batteries?
That's an interesting thought. I had someone send me an email stating they sent the camera in for repair and had no issues afterwards.
@@OrdinaryFilmmaker Just as a mechanical parts way of thinking, back 10 years ago I used to go to -28C for Aurora photo in Yellowknife, and the main issue was that the LCD screens on the 5D3 and the tripmate's Sony A7 is literally frozen and gets very laggy or even unresponsive, where ended up only DSLR can reliably get the framing done. In the same way I would expect it being some sort of thermal related connection issue, could be even in the internal thermal pad etc. Is it possible to have some sort of email that we can exchange views in more detail?
I wonder if humidity had something to do with the problem? More humid and more resistance on the contacts due to condensation? I know the cameras are touted as weather-sealed but how sealed is the door to the battery compartment?
I always go by the stated temperature range. Never seen a spec for humidity on the camera.
@@OrdinaryFilmmaker Humidity can do strange things to electronics - as a retired EE I can testify to that. Combine that with temperature that's out of normal and you're in for a wild ride.
@@OrdinaryFilmmaker looking at Canon website, their specs say"0 - 40 °C, 85% or less humidity". They do specify (and as far as I remember its the first time I see humidity specified too)
Have you experienced any flash sync issues with the mark ii? I have. Some images are only partly lit (vertically). I’m curious to hear your thoughts on this topic.
what shutter?
Sounds like you used too high a shutter speed that didn't synch with the flash.
Why does one battery stay at full charge while the other drain? Don't they work in parallel?
Maybe not 100% in parallel, but pretty close. When I am charging them after use, one always takes longer to charge.
Looks like a design flaw of the lp-e6p. I will wait for the lp-e6p rev 2.0. thank you all for beta testing.
And canon r5 mk3
@planetfun85 5 years waiting ? No thanks.
Live for Black Friday! But, why so early? We'll all still be sleepy from dinner. Perhaps 9am for next time. See you on Friday!
I had my thanksgiving last month so I will be nice and rested ;)
Where can we see your films that you created!?
Off subject I wish Canon would sort the awefull Canon connect App
I had the battery warning on my R5 with the battery grip after it had been on the camera over a year and never taken off. This was happening almost all the time . I took the battery grip off and notice a clear oil like substance on the grip main contacts and cleaned it off and have never had a problem since . Where that oily stuff came from I can only think something canon puts on the contacts to keep oxidization down ?
If it was a contact preservative I don''t think it would last a year. Caig deoxit doesn't last that long. How were the batteries in the grip? They may have leaked.
@@musicman8942 I changed batteries and made no difference till I cleaned the oily stuff off the grip contacts and was night and day . As a heavy equipment mechanic and working with electronics I am sure I know a little about electrical . Why that clear oil substance was there I am not sure . And batteries were dry and not leaking and I still use them .
@@tara6664 Good to hear the batteries are okay. I've had all kinds of batteries leak ion the weirdest ways.
I never leave a battery in the camera unless I plan to use it soon. After use, I grab another put it in and charge the other. I'm always using the camera so I rotate the batteries this way.
Hmmm... My Canon 5D4 worked almost perfectly (previous winter) after 2 hours an -35C (minus thirty fife celsius). Only focus ring on 24-70 was much tighter that it should be, so it made me focus manually. The camera was little less frosty than camera on this video's thumbnail.
There is less moving parts in mirrorless cameras. It should be comparable tough. But there is too much evidences that it is not.
So there is a time limit before it over freezes? Lol😂 next r5 videos with ice cubes. From flames to ice 😂
Simon,
The price for a US warranty Canon R5 brand new is currently $2499 from an authorized dealer via Canon Price Watch. I wish that Canon would let their dealers sell the older models at what they are willing to sell them for. I think that in the US we are going to see a normal Black Friday but because we are facing a December 20 Federal Government Shutdown with an Administration change on 20 January I am anticipating a cautious Holiday Shopping Season. If a shutdown is imminent I suspect that most appointees will be taking paid terminal leave and I suspect that other Federal Government employees are going to use everyday of vacation and sick leave available to tide them over. The result is that overall spending for the holiday season here this year appears to be looking as if it’s being over seen by the Grinch and Ebenezer Scrooge out of caution and due diligence with regards to debt in the new year. Personally, I think that we should be looking at the pre-tariff bargains. All the best.
Randomly error experiences suggest that there probable are bug(s) in the software. It's common that the market is the beta testers. Maybe that the price that comes with being early adopters.
The leading edge is often referred to as the bleeding edge. First adopters are more like beta testers ;)
In these regards the best one is the OM1 câmera....
Isnt it pretty common? cold battery might not operating properly. Thats why you need to keep your battery warm. You might let the camera in freeze . But your spare battery should stay warm or at least in room temperature
Always a good approach
Not for professional cameras in the last 15 years or so. I've shot with DSLRs below freezing temperature (down to -25C) in Sweden for years and, more recently, in Iceland with mirrorless cameras and had no problems whatsoever without using any equipment-related heating device. At very low temperatures batteries can last a lot less, that's true (at least in theory, I haven't noticed any duration drop worth mentioning), but a professional camera should not turn itself off and misread charge levels.
My experience is not with Canon cameras/batteries, but it shouldn't really matter with tech available in 2024.
Was he using it inside the camera? I will be outside doing Santa pictures in -22 C, guess I'll find out and hockey pictures tonight in a arena. See what issues I get? A few weeks ago I took 1100 pictures inside arena and no issue just burn the battery down. I had only one battery and I was shooting pre photos as I was catching the goalie.
OMG after the over heating comes now under cooling 😢 however I did not encounter this issue yet at temperature just about freezing without grip and firmware 1.0.1
I know... This should help elevate the priority and see it too fixed in firmware like overheating in the Mark 1.
Uh Oh from here in Chilly Michigan
I’m sure a firmware update will fix this issue in no time…
Same here.
This battery error has been happening to me in Scotland the past 2 months, I solve the issue with keeping the batteries in my pocket! When the warning comes on I swap with the battery one in my pocket! It’ll work until the battery gets cold due to the camera being in sleep mode! Luckily I have 3 batteries! This is temperatures around 3C or lower!
Thanks for the information. Perhaps me using new batteries each time is why I didn't have an issue as the batteries were - in my pocket before using them. Still, 4-7C should not produce this issue.
Bring the camera back
In cold temperatures, anything electronics, any batteries, will be affected somewhat.
Yes, but this usually happens below the freezing point, not 4-11C degrees.
Haha, vive Canon!!
It´s really crazy to see when a new camera is introduced after years of development and testing only to show up with a lot of different issues and you have to wait firmware update after firmware update to get these addressed. The weirdest thing to me is that there are a lot of small hick ups which sometimes can´t be replicated.
Suspect it's not just the cold, I have an R5ii kept in a bag in aeroplane mode at around 17 degrees C. I switch it on and battery shows as drained. Put in charger its around 60%. Suspect there is an issue with how it reads the battery rather than the temperature.
Thanks Doc Savage. That's helpful informaiton.
seems like sony marketing was doing bad publicity to rhe r5ii haha maybe paying other to spread this kind of cheap news