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hi @networkchuck, I realy like your videos but I cant belive the printer issue, please jaja ... its nice hosting a free ticketing system with docker maybe you can share youre thoughts on ITIL so ppl understand why IT Support its so important
Hey Chuck I really want to thank you because in the last year I changed my life around and got my first job in IT (in one of the biggest company of my country) and I pretty much owe that to you and David Bombal. You guys really showed me the right path for me. Thanks!!
Hey, Peppermint founder here! Thank you for doing this, was a massise surpise seeing the massive influx in traffic to the github. Have a huge update coming soon with SSO and email fetching. Would be ace to have a chat, been a subscriber for a long time. regards Jack
Hey! Thank you for adding SSO, I would do this but I fear that having to login every time would be too much of a hassle for my family and that they'd just text me instead 😅
Hey Jack! Hope you're doing fine. I have to issues with peppermint 1. After runing the docker-compose, pulling up the web GUI then logging in - I encountered an error. Looks like it is having a problem looking up at localhost. It doesn't let me to login. 2. In creating client, I think it lacks in setting up password for them. It only asks for the client's name and email, but not for the password that should be used in logging in as client. Hope you can answer my inquires. I also messged you on LinkedIn. Thank you! Overall - I really love the GUI. Simple yet, friendly user kudos!
I do think that this is a great way to concentrate on improving certain skills. I have done IT for quite a while and I would say the bigger chunk of value for this isn't the ticketing system itself, that's something you can pick up quickly, I think the real value is learning how to make How To / KB articles. Documentation is q huge part of the job, and most are unwilling or unable to do it well. Working with people who are great at it is important. Make articles the way you wish they were written. Keep them up to date. Make them skimmable and concise. A great article saves thousands of hours a year.
@@sssimon954 Rustdesk enforces different keyboard layouts (or atleast it messes with my Azerty Belgian French keyboard layout). So I really wished there was something better.
hah, thanks to you I just took my first IT job as first level support engineer, so basically like helpdesk but more specific and less calls :D wish me luck, love ur vids!
The day I told everyone that used to bug me for computer help that I moved to networking, I quit getting those calls and texts. It was glorious. Now that I do application risk and compliance, those same people ask "so is that still computer stuff?"
First off, love your videos, I love your easy to start tutorials, and I send friends who are looking at getting into the space your way for stuff they can do to help boost their experiences. Secondly, I'm not sure if you are aware but docker-compose is being deprecated soon, and they are moving to "docker compose" without the dash, which is conveniently install alongside docker by default now as well.
I really like this episode since my last job was for an ISP and we not only troubleshooted internet issues but occasionally I would provide further assistance to customers in troubleshooting their laptops, smart phones, printers etc. It's made me real quick and efficient in writing tickets. Using it personally for friends and family can be real useful too. Thanks for the idea and guidance 👌
I'd just like to thank you again for giving me the courage to continue learning computer science. You said something to the effect of, " doing something now is better than doing nothing"... Might have been obvious, but it was effective for me. I've taken an interest in C, and Python. I want to like Java(I like the syntax of it), but I don't like that it isn't an open language. That they have the ability to have the final say on the code you might develop on their platform.
I've been on the other end of the conversation. It's people like you who put a downer on my day 😅, do you really need a ticket for every insignificant request? I know you got my email because I sent it to you directly, don't pretend you didn't see it.
@@mpalmer22 yes we do need a ticket for every "insignificant request". One, we need to track our time, two, we may be working on something that is not easy to pivot off of at the time and will need to get to your issue after, and three, your definition of "insignificant" may be vastly different than mine. something as simple as, "my printer won't print" could lead to having to replace the entire device, which will need a paper trail.
You summed it up well. The other day a guy came he forgot his password and wants to reset it. Sure, I can do it right there and then without a ticket, but then there might be a breach some days later, and suddenly there is log of me resetting someone's password for no apparent reason, with no paper trail as of why did I do that, and suddenly that's a big trouble.
My first IT job, customers were marketing and sales, no ticketing system, people came to us. Then the company put in a ticketing system, poorly designed. Sales and marketing people did not want to put in a ticket. I made a deal, put in ticket or buy me a doughnut. Twenty pounds later.
Sounds exactly like my school district. Years before I started working there, I think they implemented one, but it was crap. I've only seen references to it in our internal documentation. It didn't appear to have the concept of user accounts for end-users. Staff could put in tickets, but they had to manually choose which school site, their name, their problem, location, etc. It looked terrible and a lot of teachers didn't use it. Fast forward 5 years later, we know have a decent ticket system that looks modern, has LDAP integration and SSO and we still have an annoyingly large number of staff members who insist on calling us or walking to the tech office.
@@JJFlores197 Boundaries. Be nice to say I would love to help you but please submit a ticket so someone on my team can assist you. Plus it's record keeping to show how much time spent on fixing problems.
Everyone hates printers. Paper jams are so irritating when they happen all the time, I notice they happen on work ones more, I assume it is because they are used so often.
@@No1Adventures Its broad. Everything from control users account access, troubleshoot tech/software issues, setup new hire computers, etc. If you'd like a future career in IT I recommend it as a starting point
One of my field service Engineer colleagues (many years ago, circa 1989) had a toner incident on a customers site in London. In a Swanky Office hallway in the executive floor in the city of London (one that had recently been refurbished) he was carrying a NEC 890 Laser Printer toner and developer unit down the hall and tripped over, whilst clocking a fit secretary. Suffice to say the hallway looked a lot like a bomb had gone off and he looked like a B&W Minstrel (the FSE office were in hysterics with laughter when we found out, unfortunately mobile phones with cameras or the internet/social media weren't about back then, otherwise it would have been all over social media.) He did valiantly try to vacuum up the mess with the company toner vacuum cleaner but to no avail. The toner black footprints got walked throughout the building. The entire office hallway had to be stripped back to the bare walls/floor/suspended celling ripped out and rebuilt at our insurance companies expense. One of the Joys of working in IT in the 80's.
The worst thing is that unfused Toner will not wash out of clothes or furnishings. the best you can do is either chuck the carpet out the window on hopefully a cold wet day or wrap it up in plastic sheeting and tape it sealed. if it got released into the air outside on a hot day, it will fuse with anything warm it touches, such as the paintwork of the bosses freshly washed Porsche in the carpark. A big thankyou to H, where ever you are now, for such an epic fail, that rivals one of my own back in the day. (A big shout out to anyone who worked for MSM & MML in the UK back in the day.)
Awesome video, as always :D Can you add something about disaster recovery or shift and lift migration for Docker Containers? I'd like to learn how to backup something like what you have just shown in the video, and how to restore it. Thanks!
I have a question. I like the idea of cresting your own ticketing system, and I followed the instructions of what @NetworkChuck said, but when I get to the part of typing in docker ps, I don't see no information on the ports or anything. Am I doing something wrong?
Just got my A+. Setup a Windows ad network and I figured it'd be great to setup my own ticketing system to learn on. Just can't figure out the email server. I'm thinking it's probably the encryption settings...
Hi NetworkChuck! I'd love to set this up after I enjoy my retirement from IT this year! I have a long list of travel destinations, but can imagine coming home to a large ticket system! 🤣
Lol i was just getting bothered about something tech related from my parents after work (jr sysadmin) and this video shows up. This weekend I'm definitely setting this up.
I’ve been using OSticket hosted on an Ubuntu server VM took a bit of troubleshooting to get it all working, same as my CRM software but eventually I did get it and now it’s my free ticketing system for my 1 man business. Lol
Haven't watched it completely but so far looks awesome just like every other video of yours. I need an editing team like yours.. My video editing sucks. It was a struggle getting 500 subs on my channel 😢😢
Great video! I've been a user of the 'UVdesk' software for quite some time now, and I absolutely love it. However, I've reached a point where I need to update the 'UVdesk' docker container. Could you please guide me on the best way to do it without losing any data?
Previous funny comment aside for Chuck or anyone that knows. Ticket system is great. TeamViewer is great. Teamviewer has a host mode for quick connecting. How would you include it or any version of a RDP into the ticket? Thinking grandma needs help on her PC but lives a state away, how can I easily get remoted into that PC without jumping through the hoops of whats your user ID and pass for T.V knowing the password changes somewhat frequently now.
I don't know if there's integration with TV with that ticket system. I think the next best thing you can do is setup unattended access with a Teamviewer account. This allows you to link computers to your account and you can easily remote into it without needing to type in the ID and password.
But I moved out of helpdesk (into a diff IT area) just to *avoid* so many tickets! Why would I want to get back into that mess? :P 3:25 I can relate. Gotta love users breaking down your door to get help with how to plug a computer into the wall socket and not submit a ticket. Meanwhile you have 60 tickets you are trying to work on that are actually urgent.
I had to have a serious conversation with my boss and the school principal about that. I work in school IT support. The previous 2 IT techs at that particular school allowed walk-ins and for teachers to send kids to the tech's office for password resets and to drop off Chromebooks for repair. When I took over, it was absurd. I had teachers drop off a stack of 10+ chromebooks with no notes about what was wrong with them or even what teacher/room they came from. I had to more or less put a hard stop to that because it as just getting absurd. Teachers and staff would bypass our procedure of putting in a tech ticket or calling the help desk if they couldn't put in a ticket. I have no problem helping people. After all, that's why I work in tech support, but it gets incredibly frustrating trying to manage the myriad number of tickets left behind from the previous guy and people just randomly walking in asking for stuff or a "quick question". This was almost 2 years ago, and to do this day, we still get a few teachers who keep doing it.
Chuck, love the videos. I couldn't help but notice you are still using lastpass. Do you have any plans to move away from lastpass following the breaches potentially to bitwarden self hosted or similar? Could be a cool video topic for those interested
What router would you recommend for a home network in the basement and of course openwrt, what has this and moe for wifi. Amazon easy? I've played with the NightHawk R800, Curious about your thoughts.
Could this potentially be customized for HR Department? For example, HR Department has an HRIS/Payroll platform (there's no ticketing system or API), a benadmin platform (for new employees and existing employees to subscribe for healthcare), etc.
Hello Boss, i tried doing this on a pi4 but i don't think any of these two open-source help desks supports arm. Docker Compose gives “no matching manifest for linux/armv7 in the manifest list entries”. I have looked all over the internet. Some ppl say its because I'm running the 32 bit version os but i did some other digging and found ppl saying that it doesn't run on 64 arm as well. I am completely new to docker so I'm just learning as i go. If anybody had any suggestions. Im all ears. Thanks gus and thanks Mr. Check.
Chuck, I have an honest question about LastPass. With the lastpass hack and how they handled it, to include the unencrypted fields (eg: Secure Notes were not encrypted) in the backups that were stolen... why are you still using lastpass? (I saw it popup asking if you'd like it to save your password @ 3:39)
I guess because sponsorships? Can't fault him getting paid lol. LastPass is probably okay if you're fine paying for the ability to switch from desktop to mobile. I use and recommend Bitwarden to family and friends since leaving LastPass.
Hey men, I love your content. I have a question. the other day i was trying to use that 100 credit, but they requested a credit card. I couldn't create my account because of that. What can I do?😝
Got all the steps running! However I’m not sure what ip to use.. I used my ipv4 and ipv6 is there one they docker provides somewhere ? I’m not using linode And when I do localhost:5003 I only get a blank json file that says true
What if you can’t get to the reverse dns address and port ? I’m almost stumped. I noticed in your video you have what looks like a local ip address. I’m getting at 172. Address not local to my network. Any thoughts ?
what address are we using at 6.09, on video its different than the ip we pulled from reverse DNS before ? also when i try to connect to it with port number "pretty print, checkbox and {"healthy":true} " pop up, instead of login page to peppermint
Tried this as a lab. For some reason the webpage for peppermint never came up. Also in the lish console never go to the point of showing login. I had to force it after about 15-20 mins. Project failed. 😞
The two helpdesk solutions shown are awesome, I only have one question do they have reporting functionality, or can data be exported from the systems for reporting purposes?
I’ve never used Linode before so I have a clarifying question: Is the $5 monthly fee a cap? So you will get charged $5 max but otherwise just be charged for hourly use?
I have limited experience but you basically get charged $5.00 as a max cap. If you turn the computer off for the whole month they still charge you, but not as much. Still a good portion of the bill. Basically their argument is they have reserved the resources unless you delete the machine so its the same as running it minus electricity costs and wear n tear. I left one machine off for about 2 weeks and I was around 80-90 percent of the cost of running the machine for the same time. Things may have changed though. I have not used this since before the Akamai buy out.
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hi @networkchuck, I realy like your videos but I cant belive the printer issue, please jaja ... its nice hosting a free ticketing system with docker maybe you can share youre thoughts on ITIL so ppl understand why IT Support its so important
NetworkCuck. Please change your editing style. Its quite annoying moving from side to front all the time lol.
Sir I become your students please reply me I study 10th grade
This. This is exactly what I'm wanting to start my tech career in. Thank you. 🙏🏻
Hey Chuck I really want to thank you because in the last year I changed my life around and got my first job in IT (in one of the biggest company of my country) and I pretty much owe that to you and David Bombal. You guys really showed me the right path for me.
Thanks!!
Hey,
Peppermint founder here!
Thank you for doing this, was a massise surpise seeing the massive influx in traffic to the github.
Have a huge update coming soon with SSO and email fetching.
Would be ace to have a chat, been a subscriber for a long time.
regards
Jack
Cool! Thanks for making peppermint!
Hey! Thank you for adding SSO, I would do this but I fear that having to login every time would be too much of a hassle for my family and that they'd just text me instead 😅
great job for making peppermint
Hey Jack! Hope you're doing fine. I have to issues with peppermint
1. After runing the docker-compose, pulling up the web GUI then logging in - I encountered an error. Looks like it is having a problem looking up at localhost. It doesn't let me to login.
2. In creating client, I think it lacks in setting up password for them. It only asks for the client's name and email, but not for the password that should be used in logging in as client.
Hope you can answer my inquires. I also messged you on LinkedIn. Thank you!
Overall - I really love the GUI. Simple yet, friendly user kudos!
Mail fetching ❤
If I told my parents to submit a ticket I wouldn’t see tomorrow
Tell them is for the windows guys. It's a lie but they don't know
Thuuu
😂
I do think that this is a great way to concentrate on improving certain skills. I have done IT for quite a while and I would say the bigger chunk of value for this isn't the ticketing system itself, that's something you can pick up quickly, I think the real value is learning how to make How To / KB articles. Documentation is q huge part of the job, and most are unwilling or unable to do it well. Working with people who are great at it is important.
Make articles the way you wish they were written. Keep them up to date. Make them skimmable and concise. A great article saves thousands of hours a year.
So the question is what software do you use to make documentation? any tips for a beginner, how often should documentation be done?
@@niraj7616OP didn't comment... Did you learn it on your own?
what about confluence?
Chuck is the best spokesman for IT. Everytime I have second thoughts what I want to do one of his videos pops up.
Write me ☝️telegram
Your channel led me to my first couple entry level IT jobs appreciate it
@@Leemarh435 poor scammer. smh
@@rudya.hernandez7238 Seriously, such dumb. Not saying IT pros are unscammable, but there are much easier marks out there.
Hi there, what were your first two IT jobs? Did you enjoy the jobs? How difficult were they?
@@alsothejiraguy come on man, how do you NOT know it all automated, these are jus scripts that run hoping for a taker, then the real "scam" begins
How you gonna try and scam on a channel dedicated to cybersecurity and without even using a fake channel to do so?
Please do one on self-hosted team-viewer alternatives, I think that fits very well with the helpdesk/support angle.
remotely
Meshcentral is pretty awesome and opensource
Rustdesk.....
Rustdesk
@@sssimon954 Rustdesk enforces different keyboard layouts (or atleast it messes with my Azerty Belgian French keyboard layout). So I really wished there was something better.
hah, thanks to you I just took my first IT job as first level support engineer, so basically like helpdesk but more specific and less calls :D wish me luck, love ur vids!
Can you give me a description of support engineer?
@@upperlevelentertainment basically like helpdesk but more specific and less calls
The day I told everyone that used to bug me for computer help that I moved to networking, I quit getting those calls and texts. It was glorious. Now that I do application risk and compliance, those same people ask "so is that still computer stuff?"
I'm guessing with application risk compliance you would approve steam games on work computers since they are low risk applications.
I.T. *IS* the best job in the WORLD!🤓😎 I miss spiceworks😢
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I thought spiceworks still existed?!?!
@@charliesretrocomputing Yes spice works is still a thing
Spiceworks is still around haha
@@dimforest Spiceworks desktop 7.5 was discontinued in December of 2021 although they now have a cloud offering.
First off, love your videos, I love your easy to start tutorials, and I send friends who are looking at getting into the space your way for stuff they can do to help boost their experiences. Secondly, I'm not sure if you are aware but docker-compose is being deprecated soon, and they are moving to "docker compose" without the dash, which is conveniently install alongside docker by default now as well.
I really like this episode since my last job was for an ISP and we not only troubleshooted internet issues but occasionally I would provide further assistance to customers in troubleshooting their laptops, smart phones, printers etc. It's made me real quick and efficient in writing tickets.
Using it personally for friends and family can be real useful too. Thanks for the idea and guidance 👌
I'd just like to thank you again for giving me the courage to continue learning computer science. You said something to the effect of, " doing something now is better than doing nothing"... Might have been obvious, but it was effective for me.
I've taken an interest in C, and Python. I want to like Java(I like the syntax of it), but I don't like that it isn't an open language. That they have the ability to have the final say on the code you might develop on their platform.
I don't need this, but after watching the video, now I'm convinced, I need this! For what reason? I dunno, but I need it.
@-officialnetworkchuck.. i find it amusing that of all the channels in yt, you choose this channel to advertise your scam 🤣🤣
Field Nation is a great first start of how I got into IT, and youll do real tickets.
As a Michael who worked up from the helpdesk, you caught me off guard with the printer issue (my helpdesk ptsd)
I'm a sys admin who has been working in IT for almost 9 years now and I seriously want to set this up just to troll my friends and family.
The day will best when chuck upload videos ❤❤❤
@T3legram.NetworkChuk0are u network chuck
My favourite saying working in a support role: "If it isn't in a ticket, it never happened"
I've been on the other end of the conversation. It's people like you who put a downer on my day 😅, do you really need a ticket for every insignificant request? I know you got my email because I sent it to you directly, don't pretend you didn't see it.
@@mpalmer22 yes we do need a ticket for every "insignificant request". One, we need to track our time, two, we may be working on something that is not easy to pivot off of at the time and will need to get to your issue after, and three, your definition of "insignificant" may be vastly different than mine. something as simple as, "my printer won't print" could lead to having to replace the entire device, which will need a paper trail.
You summed it up well. The other day a guy came he forgot his password and wants to reset it. Sure, I can do it right there and then without a ticket, but then there might be a breach some days later, and suddenly there is log of me resetting someone's password for no apparent reason, with no paper trail as of why did I do that, and suddenly that's a big trouble.
@@carsandtools very good reasoning
@@RalphBrandsmaI always say what users think is easy ends up being difficult and what they think is difficult is easy
My first IT job, customers were marketing and sales, no ticketing system, people came to us. Then the company put in a ticketing system, poorly designed. Sales and marketing people did not want to put in a ticket. I made a deal, put in ticket or buy me a doughnut. Twenty pounds later.
Sounds exactly like my school district. Years before I started working there, I think they implemented one, but it was crap. I've only seen references to it in our internal documentation. It didn't appear to have the concept of user accounts for end-users. Staff could put in tickets, but they had to manually choose which school site, their name, their problem, location, etc. It looked terrible and a lot of teachers didn't use it. Fast forward 5 years later, we know have a decent ticket system that looks modern, has LDAP integration and SSO and we still have an annoyingly large number of staff members who insist on calling us or walking to the tech office.
@@JJFlores197 Boundaries. Be nice to say I would love to help you but please submit a ticket so someone on my team can assist you. Plus it's record keeping to show how much time spent on fixing problems.
@NetworkChuck......... Love all your Content. Learning, mixed with fun!!! "Time for a Coffee Break"😂😂😂
because everything in IT requires coffee! always excited to see an upload, Thanks Chuck!
Just found your site and I love it. I will set up a help desk and let you know how it goes. Thank you so much. That is the best information out there.
How did it go?
As a long time support guy this video is just so lovely. You guys know the game "papers please"? I'm the "ticket please" guy.
Ooh, hadn't heard of UVDesk before, looks pretty impressive!
Exactly what i was looking for. Thanks Chuck.
Work in IT and I hate printers lol😂 love the videos
Everyone hates printers. Paper jams are so irritating when they happen all the time, I notice they happen on work ones more, I assume it is because they are used so often.
I work an IT support job so this is really cool, thanks
What do you do at a it Jon was think about applying for work experience
@@No1Adventures Its broad. Everything from control users account access, troubleshoot tech/software issues, setup new hire computers, etc. If you'd like a future career in IT I recommend it as a starting point
Hey Coach Chuck..new to tech and have my first interview as a cell phone retail support...💯
Dude! You are the sh IT! I have to slow it down a notch and you sound like you smoke some weed, but I learn a lot from you. Keep up the good work.
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Content presentation - always 80 lvl, I wish I had such mentor at school !!!!
Wooo finally some ticketing software I can use!
@@Leemarh435 poor scammer. smh
Marius is awesome, I've chatted with him a few times and he's in Romania and writes some great detailed tutorials!
@@Leemarh435 poor scammer. smh
First comment ❤️ love you network chuck. I set up my cloudflared homelab system thanks to you
I love your work as always chuck!
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@@Leemarh435 poor scammer. smh
That knock on 5:23 spooked me real good😂😂😂
Very nice video! It helped me alot and gave me 2 great alternatives. The only thing i miss on both is a live chat combined with the tickets.
Please im in love with ur tutorials can please algorithmes like "Genetic algo and more "
Finally!!!after days of searching.
One of my field service Engineer colleagues (many years ago, circa 1989) had a toner incident on a customers site in London. In a Swanky Office hallway in the executive floor in the city of London (one that had recently been refurbished) he was carrying a NEC 890 Laser Printer toner and developer unit down the hall and tripped over, whilst clocking a fit secretary. Suffice to say the hallway looked a lot like a bomb had gone off and he looked like a B&W Minstrel (the FSE office were in hysterics with laughter when we found out, unfortunately mobile phones with cameras or the internet/social media weren't about back then, otherwise it would have been all over social media.) He did valiantly try to vacuum up the mess with the company toner vacuum cleaner but to no avail. The toner black footprints got walked throughout the building. The entire office hallway had to be stripped back to the bare walls/floor/suspended celling ripped out and rebuilt at our insurance companies expense. One of the Joys of working in IT in the 80's.
The worst thing is that unfused Toner will not wash out of clothes or furnishings. the best you can do is either chuck the carpet out the window on hopefully a cold wet day or wrap it up in plastic sheeting and tape it sealed. if it got released into the air outside on a hot day, it will fuse with anything warm it touches, such as the paintwork of the bosses freshly washed Porsche in the carpark. A big thankyou to H, where ever you are now, for such an epic fail, that rivals one of my own back in the day.
(A big shout out to anyone who worked for MSM & MML in the UK back in the day.)
Thanks for the review of these, Chuck! I have some investigating to do...
Your content is amazing!!!!
Awesome video, as always :D
Can you add something about disaster recovery or shift and lift migration for Docker Containers? I'd like to learn how to backup something like what you have just shown in the video, and how to restore it.
Thanks!
Hi Chuck, great video! If you want me to press the thumbs up button, may I ask first … DO YOU HAVE A TICKET?!
I freaking love your energy loll! I wish I had a fellow IT tech like you where i work lolll ill be laughing all day
I have a question. I like the idea of cresting your own ticketing system, and I followed the instructions of what @NetworkChuck said, but when I get to the part of typing in docker ps, I don't see no information on the ports or anything. Am I doing something wrong?
Did you ever figure it out I’m having the same issue
Just got my A+. Setup a Windows ad network and I figured it'd be great to setup my own ticketing system to learn on. Just can't figure out the email server. I'm thinking it's probably the encryption settings...
Hi NetworkChuck! I'd love to set this up after I enjoy my retirement from IT this year! I have a long list of travel destinations, but can imagine coming home to a large ticket system! 🤣
Pretty slick style, esp working in sponsors.
Love your videos. You are so passionate and I love it.
Probably not gonna be the first person to say you remind me a lot of Peter McKinnon, especially with the coffee ☕😅
Grandma needs a ticket to plug in a hdmi 😮
having used Zammad in the past, UVDesk looks so much cleaner
Lol i was just getting bothered about something tech related from my parents after work (jr sysadmin) and this video shows up. This weekend I'm definitely setting this up.
i just finished your bash course i loved it
I’ve been using OSticket hosted on an Ubuntu server VM took a bit of troubleshooting to get it all working, same as my CRM software but eventually I did get it and now it’s my free ticketing system for my 1 man business. Lol
RIP the days when you could do everything on raspberry pi's rather than the cloud
You can still do it with docker, but today the cloud seems more better.
Haven't watched it completely but so far looks awesome just like every other video of yours. I need an editing team like yours.. My video editing sucks. It was a struggle getting 500 subs on my channel 😢😢
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Inspired us to host a Blog site on Google Cloud!
Chuck would love an Ember mug, but it would clash with his own mug sales.
Great video! I've been a user of the 'UVdesk' software for quite some time now, and I absolutely love it. However, I've reached a point where I need to update the 'UVdesk' docker container. Could you please guide me on the best way to do it without losing any data?
Previous funny comment aside for Chuck or anyone that knows. Ticket system is great. TeamViewer is great. Teamviewer has a host mode for quick connecting. How would you include it or any version of a RDP into the ticket? Thinking grandma needs help on her PC but lives a state away, how can I easily get remoted into that PC without jumping through the hoops of whats your user ID and pass for T.V knowing the password changes somewhat frequently now.
I don't know if there's integration with TV with that ticket system. I think the next best thing you can do is setup unattended access with a Teamviewer account. This allows you to link computers to your account and you can easily remote into it without needing to type in the ID and password.
Love Chuck man, so inspirational!
This is amazing thanks! I've been looking for just such a tool! 😁👍
I’m mad at linked right now but looks like I’m done finding a help desk job… just going to make my own haha
But I moved out of helpdesk (into a diff IT area) just to *avoid* so many tickets! Why would I want to get back into that mess? :P
3:25 I can relate. Gotta love users breaking down your door to get help with how to plug a computer into the wall socket and not submit a ticket. Meanwhile you have 60 tickets you are trying to work on that are actually urgent.
I had to have a serious conversation with my boss and the school principal about that. I work in school IT support. The previous 2 IT techs at that particular school allowed walk-ins and for teachers to send kids to the tech's office for password resets and to drop off Chromebooks for repair. When I took over, it was absurd. I had teachers drop off a stack of 10+ chromebooks with no notes about what was wrong with them or even what teacher/room they came from. I had to more or less put a hard stop to that because it as just getting absurd. Teachers and staff would bypass our procedure of putting in a tech ticket or calling the help desk if they couldn't put in a ticket. I have no problem helping people. After all, that's why I work in tech support, but it gets incredibly frustrating trying to manage the myriad number of tickets left behind from the previous guy and people just randomly walking in asking for stuff or a "quick question". This was almost 2 years ago, and to do this day, we still get a few teachers who keep doing it.
Could you host peppermint and uvdesk on the same machine? If you can pls tell me how.
Try using docker with two containers running in different ports.
Chuck, love the videos. I couldn't help but notice you are still using lastpass. Do you have any plans to move away from lastpass following the breaches potentially to bitwarden self hosted or similar? Could be a cool video topic for those interested
at 3:21 you can see he's using Dashlane and if I recall correctly he mentioned using Dashlane primarily in a previous video
@@jonashofmann7975 ah strange when he creates the node you can see a lastpass pop up come up
@NetworkChuck Have you found any documentation on running this software on your own server and not on a linode server?
What program are you using to draw on your screen?
What router would you recommend for a home network in the basement and of course openwrt, what has this and moe for wifi. Amazon easy? I've played with the NightHawk R800, Curious about your thoughts.
I work in Office Automation. With some networking and Sysadmin on the side.
"Michael, the printer is still not working." Hit home and hit hard.
I'm likely gonna use this at our new church replant. (Should we start an IT department.)
NetworkChuck, are you at all concerned about continuing to use LastPass following learning the extent of the breach?
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this video was talking about linode and i got a ad about linode
Could this potentially be customized for HR Department? For example, HR Department has an HRIS/Payroll platform (there's no ticketing system or API), a benadmin platform (for new employees and existing employees to subscribe for healthcare), etc.
Hello Boss, i tried doing this on a pi4 but i don't think any of these two open-source help desks supports arm. Docker Compose gives “no matching manifest for linux/armv7 in the manifest list entries”. I have looked all over the internet. Some ppl say its because I'm running the 32 bit version os but i did some other digging and found ppl saying that it doesn't run on 64 arm as well. I am completely new to docker so I'm just learning as i go. If anybody had any suggestions. Im all ears. Thanks gus and thanks Mr. Check.
Hi! My peppermint container refuses to work... Does the application support ARM or is deploying it on a Raspberry Pi impossible?
Thank you for your video, but I am stuck at 5:14 when I try to open up a terminal on a Linux-based machine. How can I do that?
Chuck, I have an honest question about LastPass.
With the lastpass hack and how they handled it, to include the unencrypted fields (eg: Secure Notes were not encrypted) in the backups that were stolen... why are you still using lastpass? (I saw it popup asking if you'd like it to save your password @ 3:39)
I guess because sponsorships? Can't fault him getting paid lol. LastPass is probably okay if you're fine paying for the ability to switch from desktop to mobile. I use and recommend Bitwarden to family and friends since leaving LastPass.
I'm an OSTicket guy. just wish it had some more features like the knowledge base and better reporting
Hey men, I love your content. I have a question. the other day i was trying to use that 100 credit, but they requested a credit card. I couldn't create my account because of that. What can I do?😝
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idea for a new follow-up video create a call center that creates tickets using ai to transcribe the people's words to the ticket text body
Got all the steps running! However I’m not sure what ip to use.. I used my ipv4 and ipv6 is there one they docker provides somewhere ? I’m not using linode
And when I do localhost:5003 I only get a blank json file that says true
What if you can’t get to the reverse dns address and port ?
I’m almost stumped.
I noticed in your video you have what looks like a local ip address. I’m getting at 172. Address not local to my network.
Any thoughts ?
what address are we using at 6.09, on video its different than the ip we pulled from reverse DNS before ?
also when i try to connect to it with port number "pretty print, checkbox and {"healthy":true} " pop up, instead of login page to peppermint
Tried this as a lab. For some reason the webpage for peppermint never came up. Also in the lish console never go to the point of showing login. I had to force it after about 15-20 mins. Project failed. 😞
Another tool I would suggest to consider is glpi.
How about a video on self hosted IT inventory? SnipeIt seems to be the big dog on campus, but I'm curious if there's anything better. :D
Asset management will be coming to peppermint in the future
@@jackandrews1348what about a knowledge database?
Someone recommended GLPI in other comment and that has asset management as well in it.
I wonder if this would be allowed as professional experience.
The two helpdesk solutions shown are awesome, I only have one question do they have reporting functionality, or can data be exported from the systems for reporting purposes?
Just in time for linode to raise the prices
does linode charge for the storage the VM uses, even if it's powered off?
I’ve never used Linode before so I have a clarifying question:
Is the $5 monthly fee a cap? So you will get charged $5 max but otherwise just be charged for hourly use?
I have limited experience but you basically get charged $5.00 as a max cap. If you turn the computer off for the whole month they still charge you, but not as much. Still a good portion of the bill. Basically their argument is they have reserved the resources unless you delete the machine so its the same as running it minus electricity costs and wear n tear. I left one machine off for about 2 weeks and I was around 80-90 percent of the cost of running the machine for the same time. Things may have changed though. I have not used this since before the Akamai buy out.
Yep 👍👍
try OTRS, its the one im working with years .. i like it
thanks bro this will help me to grow in my job
Thank you!! I'm thirsty, I think I need more coffee
Thank you so much sir 🤝
How long ago was this recorded and are you still using LastPass even after everything that has happened with them? If so, why?