Choice Hotels - So You REALLY Like Working With People? - Training Tip 1

This is the first in a series of follow-up video training tips that Doug Kennedy produced and delivered for participants at his presentation on the Five Principles of Personal Fulfillment in Hospitality Excellence at the Choice Hotels Annual Conference in May, 2017. In this video talks about how hospitality excellence is more essential than ever here in the era of social media and online guest reviews. He also covers the first Principle: Hospitality Is More Than A Communications Technique.