After programming the my App button it doesn‘t recognize any of the shortcuts you can select. Tried different options but it doesnt react when I press the Button. When I press longer i can select shortcuts from the Menu but after this when I press the my app button nothing happens anymore as if no shortcut was applied on the Button. But it get a notification that the shortcut was saved. Maybe this is a software bug? Please help me.
It should would using the process outlined in the video. If you press and hold the MyApp button it will reset however so once a shortcut has been applied, just quick press the button and wait for the TV to load the App / action / command. I can't confirm any bugs in the software for your TV however I just set a shortcut here in our showroom and it works fine. You could also try checking you have the latest firmware update. From the home screen go to: Settings> Device & Software > About> Check for updates
After programming the my App button it doesn‘t recognize any of the shortcuts you can select. Tried different options but it doesnt react when I press the Button. When I press longer i can select shortcuts from the Menu but after this when I press the my app button nothing happens anymore as if no shortcut was applied on the Button. But it get a notification that the shortcut was saved. Maybe this is a software bug? Please help me.
It should would using the process outlined in the video.
If you press and hold the MyApp button it will reset however so once a shortcut has been applied, just quick press the button and wait for the TV to load the App / action / command.
I can't confirm any bugs in the software for your TV however I just set a shortcut here in our showroom and it works fine.
You could also try checking you have the latest firmware update.
From the home screen go to:
Settings> Device & Software > About> Check for updates
@ thanks for the quick answer! After resetting the remote yesterday , the button finally recognized the selected shortcut!