How to manage Sales return in Odoo 17? Odoo 17 Sales Functional Videos |

#sales #salesmanagement #salesreturn #odoo17 #functionaltraining
Sales return in Odoo involves the process of handling returned goods from customers. Here is an overview of the overall working of sales return in Odoo:
Accessing Sales Returns Module:
Log in to your Odoo account.
Navigate to the Sales module.
Create Sales Return Order:
Click on the "Sales" menu and select "Sales Return" or a similar option.
Create a new sales return order by clicking on the "Create" button.
Select Customer and Order Reference:
Choose the customer for whom the return is being processed.
Associate the return with the original sales order by referencing its document.
Adding Products for Return:
Add the products that are being returned along with their quantities.
Specify the reason for the return if required.
Validate the Return Order:
After adding the necessary details, validate the return order to confirm the return process.
Generate Credit Note:
Odoo typically generates a credit note automatically when a sales return is validated.
The credit note reflects the amount to be refunded to the customer.
Stock Adjustment:
The stock level in the inventory is adjusted to reflect the returned items.
Odoo updates the stock quantity of the returned products.
Refund Process:
If a refund is applicable, proceed with the refund process through the accounting module.
Odoo allows you to link the credit note with the refund transaction.
Record Keeping:
All transactions related to the sales return, credit note, and refund are recorded in the system.
You can access these records for auditing and reporting purposes.
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[@krnkbabu]

2:45 Clicking create invoice and the page directly take you to customer credit note entry page is awesome. Thanks

[@krnkbabu]

How about a scenario where we have billed the customer for around 100 different products and they are returning only 1 product? How to take in only that single product to our warehouse and create a credit note based on what was returned?

[@SynconicsTechnologies]

In case of partially return product, system will only make a credit note for returned product among several products