Company policy on this is usually written by a lawyer, and has a darn good reason for being mandatory. Demanding the mandatory disclaimers be read is not where the company messed up; they messed up by not allowing a reasonable time per call.
being able todo simple math in your head is a valuable skill but if you're in any job that actually needs precision you will have a calculator of any kind closely at any point
As someone who worked in 2 or 3 ca centers, this is all to common. Management wants you to do all that BS but also want us to.keep call timea as low as possible. I was told that it was my job to do whatever i had to to have the customer leave a glowing 6 out of 5 star review, even if its the products fault it sucked.
Damn, I'm glad I work in a, like, b2b callcenter, or whatever it's called. Like, we're not talking with individual customers but we have contacts with specific companies and do support for their employees. It's much more chill that way, like, doesn't really matter that much how long I take with calls or chats, as long as I manage to fix the problem and don't do anything stupid that makes my employer look bad, like giving the wrong advice, being impolite, or stuff like that.
@@Ron-d2sone call center I worked for wanted all calls done in less than 10 minutes and expected you to be taking another call within 15 seconds of the previous call ended. It was expected to have all your notes and case fully complete before the call ended. If your call was more than 10 minutes or ACW for more than 15 they literally had a team that did nothing but go to your desk, ask what is taking so long and to hurry up and wrap the call up or get back on the phones. Longer calls that would bother you 3-5 times as to them based upon our call flow if a call was not done in less than 10 minutes you were the problem. And when you asked them for help or advice they would give nothing but to check our article database. The articles were terrible and the system to search it was even worse. They told me that literally everything that can go wrong has an art article. I proved on more than one occasion that that was not the case. And when I asked him to find an article and they couldn’t find it they simply said it’s in there somewhere and you’re not the correct method to search. But the most ridiculous thing was they mandated schedules of breaks and lunches. The call center was dead in the morning and usually didn’t pick up until nine or 10. If you could go 15-20-30 minutes but once it started it was back to back until 11 PM. they wanted us on the phones because they saw morning shift as a waste. So this is what they did. Shift starts at 7. Take first break at 7:30. Come back and go to lunch at 8. Take 2nd break at 8:45, maybe 9 am. And work from 9am to 3:30pm. I promptly ignored it and took my brakes and lunches whenever I felt like it. And they were getting mad at me saying I must stay here for the schedule. I would point to the schedule and ask them if that’s reasonable. They would say yes and that I must follow it. The site manager actually came over and scolded me. I pointed at my schedule and asked them for a straight yes or no answer if they would adhere to that schedule. They said I must follow it. I continue to not following it. And yes turnover was high. They would have a “class” of 24 people and they would be lucky to have nine left within a month. on top of that they would have at least two people every day quit. Eventually the site just got shut down in our job moved to the Philippines.
Story 2: the commentor saying op is not doing their job properly and is being negligent missed the part where op stated they did read the disclaimer if the customer wanted to do something that would result in their account being charged. It sounds like these disclaimers didn't even apply to a lot of the calls and were a waste of time to have read when they weren't applicable.
However, here is the catch-22 of such disclaimers/policies, you cant cherry pick what you are to read out, whether it applies to the customer or not. Some places have customer protection laws in place that require them to be read in completion, whether it applies to that customer or not. Yes, they are a waste of time, but then other times they arent. Honestly though, 99% of them out there are just carbon copies to other places, the other 1% of the time they will have specific information that a customer needs to know for that specific agreement. Not only that, some companies have gotten shady by putting stuff within their policies which if you dont get told can be costly, it's these such policies that should be told to you as a customer when you are talking to anyone regarding such, failure to tell you under the laws can backfire on them in some places, but be costly elsewhere since its your job as the customer to know the policies, which honestly with the amount of legalise within them get confusing. Then you have companies that bury a line within that is beneficial, such as "if you call this number, #, here and tell them this code, you will get X amount back in credit." The code is unique to each customer, generated at the time their account is created so its only a one time code. Of course in this day and age of social media, the moment such a line is found someone is going to blab to the world and immediately spoil it for future generations because the company then removes it, or they have a clause within the documentation that puts an end date on when you can claim it, could be within 48 hours of you receiving the information, which then stops older customers from obtaining it.
I’d bet the Lowes employee failure wasn’t even noticed until the inventory, and then was just written off as product theft. Training for their customer service is sporadic at best, and some of their procedures are ridiculous.
Story 3 - Slide rules have long been my family's favorite backup calculator. I just bought a new one for the S.O. for christmas, since his old one was getting pretty old and a bit hard to read.
When I was about 6yo my dad ran for public office, and I got a crash course in how government works... CUT TO senior year US Government class... the teacher said if I would actually pay attention I'd get an A, instead of a B for doing nothing... the poor guy had taught my brother 2 years before and was ready for me.
That last one reminds me of a time my mom and I went to Arby's when I was a kid. The employee basically doubled the value of the coupon. Mom tried to let the guy know that he was taking off too much, and he snapped back, "Hey, who's the employee here?!" Well, not you for much longer if you keep up like that. I'm with OP on the story. If you tried to claim the $540, that would be fraud...but he made a good faith effort to let them know they were refunding too much. Anything past that, that's on the employee, not the customer.
Agreed on Story 2... that's not MC, there's a reason for those disclaimers. Otherwise, those were prime examples of MC on this Monday Punday (Yes, I know this was released on Sunday, I try to avoid RUclips on the Weekends as much as possible). Thanks to all 5 OPs and Karma Stories for this episode.
Wanting things to be well documented at the police department and underestimating how onerous that is honestly sounds less malicious than making people buy their own pens.
About the "no calculators" story, there was an apocryphal story in my college physics department way back in the day. A professor had an open book final that was notoriously hard. He said you could bring in any reference that you could carry into the room. One enterprising undergrad carried in a small grad student!
People really complaining about too much puns at the end of one story? Maybe if 3 of the stories had pun endings. But it's only 1/5. A nice fair dose of PUN-ishment. Let's compain about something important. Rob has not mentioned cookies in a while. Where's my cookies Mr chameleon? Don't be hording all the cookies from your subscribers. See ya tomorrow.
Story 3: it would have been hilarious if op brought one of those old fashioned adding machines for the test. I can just imagine the sound of the lever being pulled every question. Lol
@@KarmaStoriesPodcast Same here. Started doing my own yard work because paid workers are so unreliable here. As my mom used to say, "If you want the job done right you gotta do it yourself." Help with the weight loss plus I get a farmer's tan in the process.
Story 3, slide rules: Slide rules are basically mechanical log tables. It lets you perform addition in order to do multiplication. I still have a pocket sized one around somewhere and roughly know how to use it.
Slide rules come in straight, what most of us used to use, and circular, which my mother grew up using --I never did figure out how to to use that one, lol.
16:55, no Rob. We’ll just activate the Pavlovian Collar we installed while you were out cold… lol! The puns are awesome, if you seek Aim anyone who says otherwise!
The 'Call Center Chaos' part of this remained basically unaddressed by the end of the video, but I can say that call centers are definitely an ongoing problem. One of the big problems is 'handle times' a metric which is supposed to allow managers to pick out lower productivity 'talkers'. In some companies, especially those who rely on Government subsidies, there is a 'need' as many agents as possible to maximize grant money. To create openings, the handle time metric is used to make it impossible for a veteran employee to meet handle time requirements by reducing their handle time allowance to well under that of newer employees. It was not uncommon for one (former) call center here in New Brunswick to require veteran employees to 'handle' a call and terminate it before the switching gear for the phone lines had even connected the agent with the caller. The 'performance shortfall' resulted in a firing and a brand new opening for a new trainee, with their government financed training. It would be interesting to hear from this channel on the subject - (as advertised).
Oh my! The maths "MC" takes me back a good few decades where we had to learn to use slide rules in Maths - 'late 60's . I pretty sure if I dug about in a drawer or cupboard I would find it.
Ontario Canada labor board regulations state 1 x 30 minute unpaid break per every 5 hours worked. The shorter paid breaks that most companies give around here actually aren't mandated and they're not under any obligation to give them to you.
@@KarmaStoriesPodcast - We have the similar laws here in Australia, except it's written as 6 hours rostered, not worked. Also written into it, which is likely the same in there, is that if its interrupted for any reason by a work related matter, that includes your boss calling, but not txting, you asking what time your break finishes, then it is counted as time worked and therefore an interruption in your breaktime. I used to work as a mid-night to dawn console operator for a gas station and was always alone for my shift. My workplace tried arguing with me when I didnt put my state mandated breaktime down that I wasnt working. I simply asked them if I can ignore customers when on said break and they told me no. I then showed them workplace laws regarding such, they tried to push the contract I signed which put me under the rule of the workplace agreement, which they stopped rather quickly when I pointed out that I never signed that. Now, for some context here, back when I started working for that company in the early 2000's Australia had some rather dubious workplace laws, anyone that fell under Work Choice legislation of the Howard Government back then will tell you how it was. Anyway, this allowed workplaces to effectively write their own bargaining agreements. So when they got abolished near the end of the 2000's many places then brought in their own workplace agreements and used those, much of which were carbon copies of what they had in previously. My company was one of them, however their big mistake was they missed the boat in getting me to sign the new workplace agreement and they thought that by putting a clause within the new one stating the old one's terms still applied and your signing of such and continuing to work for the company meant you fell under the new workplace agreement. Thing is, the agreement was never voted on by workers, and I never signed it. They tried arguing that fact with me and I simply made a call to the workplace authority about it all, gave them the contact details of the head of HR. Two weeks later I had back payment for all my 30 minute breaks deducted and it was never brought up again. However, I found out a decade later they were still doing it to other workers, which was within the letter of the laws, which allowed them to do it. That loophole has since been closed since such companies that run gas stations and are open 24/7 now have to pay those who work those midnight to dawn hours their break time, and have to treat them as shift workers which for such workers means an extra week of paid annual leave each year, that being 5 weeks instead of 4.
@@KarmaStoriesPodcast Fascinating. Thank you for that. It's an hour mandatory lunch break where I'm from. I've never heard of half an hour for a lunch break before.
I used to write troubleshooting guidelines, the troubleshooting that customer service agent uses to determine what is wrong with the product. Higher ups were always after us to make them shorter because call handling time was way too long, and they gave me examples of those calls. The actual troubleshooting questions, including determining the make and model of the device, were usually around 6 questions. On the other hand, all the additional crap the agents had to ask added significantly to the call handling time. I sent back a count of the number of actual troubleshooting questions to the higher ups, and mentioned that streamlining needed to occur outside of the troubleshooting questions. Can't troubleshoot if you don't know what the product is and how it is behaving. They would be quiet for maybe a month or two, then back to bitching about how our surveys were too long. Sigh. Quit that hellhole eventually.
Being a dad, sometimes you just gotta dad huh? i still have to do it in my dad's place. As the oldest daughter my dad's lack of any horrible sense of humor (or sense of humor at all most of the time) has fallen to me for the past four decades.
I know it’s not normal in NA but everyone should Unionize. You get shafted if you stand alone against the corporations. Here, because of Unions, we have a good minimum wage, 6 months of paid maternity leave, 6 weeks of paid vacation and somewhere to go to get legal help if your employer tries to screw you over
I’m old enough to have owned and used slide rules. At least one of our classes had a huge slide rule above the chalkboard. There wasn’t any significant difference in quality for the slide rules available in our bookstore. I still have my Pickett N3-E5 aluminum slide rule in its leather case.
For the math story, you probably meantion kids bringing in an abacus as a joke but it is actually a thing. In other countries, especially japan and china, calculators are the common first choice, but variations on the abacus are still widely used. A proficient user can reach a similar speed to one using an electronic canculator in many areas of general math.
I haven't bought toilet paper like couple times in last 2 decades as here in Finland most toilets come this thing called bidette which is litle shower head attached to sink and used to wash your arse etc... Orginally designed so women can clean themself easily in that certain time of the month but nowadays even most of the public men's toilets have it too... Save you a lot of money and you get a much cleaner arse. I mostly buy the toilet paper for some quests who rather use it, but mostly for some craft projects...
I have a cheap slide rule that I calculate my gas mileage to 3 places. Calculator batteries used for my 20 year old pickup, zero. I suppose I could have used a cell powered calculator but I doubt it would have lasted 20 years in 120 degree cab heat during Texas summers.
Rob, while yes story 1 is a great example of what a union can do. Police unions, especially these days(mostly here in US) work in opposite direction where horrible cops get away with literal murder.
notice above till please check your change as mistakes can not be rectified later rude cashier snarled at me after i came back after 20 seconds "read the sign and sod off" i told her "item was £4 quid, i gave you a tenner, and you gave me £16 quid change so my off is sodded with a tenner more"
17:40 man so the shitty people working at lowes isnt just a me thing? damn, anyways, my story with em is, the guy who's paid to load the stuff, and the old hag workin the register giving me shit for not lugging bundles of shingles into the truck. (seriously, i aint disabled but what if i was?) and another cashier giving my parents a bit of shit for spending 2000 dollars in 1 go or something like that (used a check and she said "do you need to call your bank?")
Can't believe I heard that story because I had virtually the exact same thing happened to me doing a floor tile installation. I protested more than the person in this story but eventually gave up accepting the refund for more than the tile for the whole job.
im all for making officers record what they do, they are public servants and should be held to higher standards, but what i don't agree with is making officers start such record keeping stuff literally at change of shift, instead of when they start the shift. change of shift sounds different than starting the shift. if you start the shift 30-40 minutes early, you should start the shift there, and write down what you did.
@KarmaStoriesPodcast to be fair, i view these kinds of channels as a business relationship where my eyeballs are the product, so, I will sometimes say what drove me away. I think that's a service to the creator if done respectfully. But clearly, some creators aren't really interested in that feedback. For me, the jokes can be overdone, but a few here and there are fine.
Karma. As a friend. Enough with the overuse of puns. One is good. Honestly the first roll joke got an unexpected chuckle out of me. Two more forced jokes was just cringe and annoying. Comedic timing is very much a thing. You can do puns and actually make them funny. Just stop over doing them even two is playing it out. One and done out of left field and you’re golden.
@@KarmaStoriesPodcast I only want to talk to your Manager if she's holding a Frying Pan of PUNishment +3 that is about to encounter your head... 😄😁😆😅😂🤣
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“Even if I do not read these disclaimers you will be held to them legally upon agreement.”
Company policy on this is usually written by a lawyer, and has a darn good reason for being mandatory. Demanding the mandatory disclaimers be read is not where the company messed up; they messed up by not allowing a reasonable time per call.
@@indigowulf true. But I’d run what I said above across the company lawyers if I were management there.
Math without calculators is the dumbest rule. If you know how to do it with tools you're fine
being able todo simple math in your head is a valuable skill but if you're in any job that actually needs precision you will have a calculator of any kind closely at any point
As someone who worked in 2 or 3 ca centers, this is all to common.
Management wants you to do all that BS but also want us to.keep call timea as low as possible.
I was told that it was my job to do whatever i had to to have the customer leave a glowing 6 out of 5 star review, even if its the products fault it sucked.
I always hated the ones that were 20-30 minutes, and they wanted them done in 7.......
I did 8 call centers over my time in the working world!
Damn, I'm glad I work in a, like, b2b callcenter, or whatever it's called. Like, we're not talking with individual customers but we have contacts with specific companies and do support for their employees. It's much more chill that way, like, doesn't really matter that much how long I take with calls or chats, as long as I manage to fix the problem and don't do anything stupid that makes my employer look bad, like giving the wrong advice, being impolite, or stuff like that.
@@Ron-d2sone call center I worked for wanted all calls done in less than 10 minutes and expected you to be taking another call within 15 seconds of the previous call ended. It was expected to have all your notes and case fully complete before the call ended. If your call was more than 10 minutes or ACW for more than 15 they literally had a team that did nothing but go to your desk, ask what is taking so long and to hurry up and wrap the call up or get back on the phones. Longer calls that would bother you 3-5 times as to them based upon our call flow if a call was not done in less than 10 minutes you were the problem. And when you asked them for help or advice they would give nothing but to check our article database. The articles were terrible and the system to search it was even worse. They told me that literally everything that can go wrong has an art article. I proved on more than one occasion that that was not the case. And when I asked him to find an article and they couldn’t find it they simply said it’s in there somewhere and you’re not the correct method to search.
But the most ridiculous thing was they mandated schedules of breaks and lunches. The call center was dead in the morning and usually didn’t pick up until nine or 10. If you could go 15-20-30 minutes but once it started it was back to back until 11 PM. they wanted us on the phones because they saw morning shift as a waste. So this is what they did. Shift starts at 7. Take first break at 7:30. Come back and go to lunch at 8. Take 2nd break at 8:45, maybe 9 am. And work from 9am to 3:30pm.
I promptly ignored it and took my brakes and lunches whenever I felt like it. And they were getting mad at me saying I must stay here for the schedule. I would point to the schedule and ask them if that’s reasonable. They would say yes and that I must follow it. The site manager actually came over and scolded me. I pointed at my schedule and asked them for a straight yes or no answer if they would adhere to that schedule. They said I must follow it. I continue to not following it.
And yes turnover was high. They would have a “class” of 24 people and they would be lucky to have nine left within a month. on top of that they would have at least two people every day quit. Eventually the site just got shut down in our job moved to the Philippines.
I'm not gonna lie story 4 had me dying with laughter with all those puns at the end. I couldn't hold my crap together.
Story 2: the commentor saying op is not doing their job properly and is being negligent missed the part where op stated they did read the disclaimer if the customer wanted to do something that would result in their account being charged. It sounds like these disclaimers didn't even apply to a lot of the calls and were a waste of time to have read when they weren't applicable.
However, here is the catch-22 of such disclaimers/policies, you cant cherry pick what you are to read out, whether it applies to the customer or not. Some places have customer protection laws in place that require them to be read in completion, whether it applies to that customer or not. Yes, they are a waste of time, but then other times they arent. Honestly though, 99% of them out there are just carbon copies to other places, the other 1% of the time they will have specific information that a customer needs to know for that specific agreement. Not only that, some companies have gotten shady by putting stuff within their policies which if you dont get told can be costly, it's these such policies that should be told to you as a customer when you are talking to anyone regarding such, failure to tell you under the laws can backfire on them in some places, but be costly elsewhere since its your job as the customer to know the policies, which honestly with the amount of legalise within them get confusing.
Then you have companies that bury a line within that is beneficial, such as "if you call this number, #, here and tell them this code, you will get X amount back in credit." The code is unique to each customer, generated at the time their account is created so its only a one time code. Of course in this day and age of social media, the moment such a line is found someone is going to blab to the world and immediately spoil it for future generations because the company then removes it, or they have a clause within the documentation that puts an end date on when you can claim it, could be within 48 hours of you receiving the information, which then stops older customers from obtaining it.
Thumbs up!!!
I’d bet the Lowes employee failure wasn’t even noticed until the inventory, and then was just written off as product theft. Training for their customer service is sporadic at best, and some of their procedures are ridiculous.
Story 3: My older siblings learned how to use a slide ruler in high school. I did not. So I learned it on my own.
Story 3 - Slide rules have long been my family's favorite backup calculator. I just bought a new one for the S.O. for christmas, since his old one was getting pretty old and a bit hard to read.
When I was about 6yo my dad ran for public office, and I got a crash course in how government works...
CUT TO senior year US Government class... the teacher said if I would actually pay attention I'd get an A, instead of a B for doing nothing... the poor guy had taught my brother 2 years before and was ready for me.
😄😁😆😅😂🤣
Story 4: which way was the cut? Lengthwise or crosswise?🤪
That last one reminds me of a time my mom and I went to Arby's when I was a kid. The employee basically doubled the value of the coupon. Mom tried to let the guy know that he was taking off too much, and he snapped back, "Hey, who's the employee here?!" Well, not you for much longer if you keep up like that. I'm with OP on the story. If you tried to claim the $540, that would be fraud...but he made a good faith effort to let them know they were refunding too much. Anything past that, that's on the employee, not the customer.
Agreed on Story 2... that's not MC, there's a reason for those disclaimers. Otherwise, those were prime examples of MC on this Monday Punday (Yes, I know this was released on Sunday, I try to avoid RUclips on the Weekends as much as possible).
Thanks to all 5 OPs and Karma Stories for this episode.
#4 Rob has all of us taking the piss
In Story 2, it's possible that what they were telling you to do was legally mandatory.
I would've only accepted the deal if the Managerial idiot was also summarily dismissed in Story 1
They couldn't dismiss him due to government t relations. But when. His contract was up. They did not renew it, so effectively dismissed.
Wanting things to be well documented at the police department and underestimating how onerous that is honestly sounds less malicious than making people buy their own pens.
I love your puns. Never change, Rob. 😂
Rob. I don't care how crappy your puns are they make me laugh, you could say I lose my crap over them.
Those reports were destroyed so fast, you'd think they were the bodycam footage of an officer involved shooting.
About the "no calculators" story, there was an apocryphal story in my college physics department way back in the day. A professor had an open book final that was notoriously hard. He said you could bring in any reference that you could carry into the room. One enterprising undergrad carried in a small grad student!
Story 3: Teacher got some principles despite being annoying.
"Poo-dicamemt" LOL
People really complaining about too much puns at the end of one story? Maybe if 3 of the stories had pun endings. But it's only 1/5. A nice fair dose of PUN-ishment.
Let's compain about something important. Rob has not mentioned cookies in a while. Where's my cookies Mr chameleon? Don't be hording all the cookies from your subscribers.
See ya tomorrow.
After 5-6 minutes of waiting for the new TP roll, I'd have just stripped off and hopped in the shower to use it as a Bidet...
Story 3: it would have been hilarious if op brought one of those old fashioned adding machines for the test. I can just imagine the sound of the lever being pulled every question. Lol
I too, have gone the abacus route, as it was needed for a history project that same day.🤪
Put the disclaimers on the hold message. Don't let them out of the queue until they've heard all of them.
Exactly or I must transfer you to the disclaimer line. Your order won't be processed unless you listen to the whole disclaimer. Thank you.
The first story is a good reason for having a union.
Rob, if you keep eating all the cookies you're going to get plump!
I've lost 16lbs in the past month :)
@@KarmaStoriesPodcast Must be excellent cookies. Hope your weight loss isn't due to illness.
@@ravertaking6343 nope! I'm on an "eat less, move more" diet 😁
@@KarmaStoriesPodcast Same here. Started doing my own yard work because paid workers are so unreliable here. As my mom used to say, "If you want the job done right you gotta do it yourself." Help with the weight loss plus I get a farmer's tan in the process.
I bet you love Xanth... 🎉 me too.
Story 3, slide rules:
Slide rules are basically mechanical log tables. It lets you perform addition in order to do multiplication. I still have a pocket sized one around somewhere and roughly know how to use it.
I am in club Dad jokes and puns. I consider the day a waste if i don't make my tween daughter groan.
*covers you in TP in the comments*
Story 3, I assumed that OP would have brought in an Abacus, but a slide rule works too.
We actually did go back to the station to requisition a new pen & record it on the daily log.
I love slide rules!
Good afternoon Rob 👍 Have a relaxing Sunday 🤗
Enjoy your Sunday everyone 👋🤗
Slide rules come in straight, what most of us used to use, and circular, which my mother grew up using --I never did figure out how to to use that one, lol.
16:55, no Rob. We’ll just activate the Pavlovian Collar we installed while you were out cold… lol! The puns are awesome, if you seek Aim anyone who says otherwise!
That would have been funny if someone bought an abacus next.
The 'Call Center Chaos' part of this remained basically unaddressed by the end of the video, but I can say that call centers are definitely an ongoing problem. One of the big problems is 'handle times' a metric which is supposed to allow managers to pick out lower productivity 'talkers'. In some companies, especially those who rely on Government subsidies, there is a 'need' as many agents as possible to maximize grant money. To create openings, the handle time metric is used to make it impossible for a veteran employee to meet handle time requirements by reducing their handle time allowance to well under that of newer employees.
It was not uncommon for one (former) call center here in New Brunswick to require veteran employees to 'handle' a call and terminate it before the switching gear for the phone lines had even connected the agent with the caller. The 'performance shortfall' resulted in a firing and a brand new opening for a new trainee, with their government financed training.
It would be interesting to hear from this channel on the subject - (as advertised).
Oh my! The maths "MC" takes me back a good few decades where we had to learn to use slide rules in Maths - 'late 60's . I pretty sure if I dug about in a drawer or cupboard I would find it.
A half hour lunch break??? 😮😢
It's pretty standard. I've never had anything more than a half hour, no matter the industry.
Ontario Canada labor board regulations state 1 x 30 minute unpaid break per every 5 hours worked. The shorter paid breaks that most companies give around here actually aren't mandated and they're not under any obligation to give them to you.
@@KarmaStoriesPodcast - We have the similar laws here in Australia, except it's written as 6 hours rostered, not worked. Also written into it, which is likely the same in there, is that if its interrupted for any reason by a work related matter, that includes your boss calling, but not txting, you asking what time your break finishes, then it is counted as time worked and therefore an interruption in your breaktime.
I used to work as a mid-night to dawn console operator for a gas station and was always alone for my shift. My workplace tried arguing with me when I didnt put my state mandated breaktime down that I wasnt working. I simply asked them if I can ignore customers when on said break and they told me no. I then showed them workplace laws regarding such, they tried to push the contract I signed which put me under the rule of the workplace agreement, which they stopped rather quickly when I pointed out that I never signed that.
Now, for some context here, back when I started working for that company in the early 2000's Australia had some rather dubious workplace laws, anyone that fell under Work Choice legislation of the Howard Government back then will tell you how it was. Anyway, this allowed workplaces to effectively write their own bargaining agreements. So when they got abolished near the end of the 2000's many places then brought in their own workplace agreements and used those, much of which were carbon copies of what they had in previously. My company was one of them, however their big mistake was they missed the boat in getting me to sign the new workplace agreement and they thought that by putting a clause within the new one stating the old one's terms still applied and your signing of such and continuing to work for the company meant you fell under the new workplace agreement. Thing is, the agreement was never voted on by workers, and I never signed it. They tried arguing that fact with me and I simply made a call to the workplace authority about it all, gave them the contact details of the head of HR. Two weeks later I had back payment for all my 30 minute breaks deducted and it was never brought up again.
However, I found out a decade later they were still doing it to other workers, which was within the letter of the laws, which allowed them to do it. That loophole has since been closed since such companies that run gas stations and are open 24/7 now have to pay those who work those midnight to dawn hours their break time, and have to treat them as shift workers which for such workers means an extra week of paid annual leave each year, that being 5 weeks instead of 4.
@@SwearMY Wow! I'm not from Ontario or the USA and the mandatory break time is 1 hour. I have never heard of anything less than an hour.
@@KarmaStoriesPodcast Fascinating. Thank you for that. It's an hour mandatory lunch break where I'm from. I've never heard of half an hour for a lunch break before.
I used to write troubleshooting guidelines, the troubleshooting that customer service agent uses to determine what is wrong with the product. Higher ups were always after us to make them shorter because call handling time was way too long, and they gave me examples of those calls. The actual troubleshooting questions, including determining the make and model of the device, were usually around 6 questions. On the other hand, all the additional crap the agents had to ask added significantly to the call handling time. I sent back a count of the number of actual troubleshooting questions to the higher ups, and mentioned that streamlining needed to occur outside of the troubleshooting questions. Can't troubleshoot if you don't know what the product is and how it is behaving. They would be quiet for maybe a month or two, then back to bitching about how our surveys were too long. Sigh. Quit that hellhole eventually.
Dunning-Kruger lives!
Roll'n roll'n roll'n! 😅
Being a dad, sometimes you just gotta dad huh? i still have to do it in my dad's place. As the oldest daughter my dad's lack of any horrible sense of humor (or sense of humor at all most of the time) has fallen to me for the past four decades.
Thanks for the laugh 🤭
I know it’s not normal in NA but everyone should Unionize. You get shafted if you stand alone against the corporations.
Here, because of Unions, we have a good minimum wage, 6 months of paid maternity leave, 6 weeks of paid vacation and somewhere to go to get legal help if your employer tries to screw you over
Good afternoon
I’m old enough to have owned and used slide rules. At least one of our classes had a huge slide rule above the chalkboard. There wasn’t any significant difference in quality for the slide rules available in our bookstore. I still have my Pickett N3-E5 aluminum slide rule in its leather case.
😊 Slide-rule and Abacus ready. Bring it. 😊 Poo-dichament averted. (Have Security alert) Karen will have something to say.
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For the math story, you probably meantion kids bringing in an abacus as a joke but it is actually a thing. In other countries, especially japan and china, calculators are the common first choice, but variations on the abacus are still widely used. A proficient user can reach a similar speed to one using an electronic canculator in many areas of general math.
I haven't bought toilet paper like couple times in last 2 decades as here in Finland most toilets come this thing called bidette which is litle shower head attached to sink and used to wash your arse etc... Orginally designed so women can clean themself easily in that certain time of the month but nowadays even most of the public men's toilets have it too... Save you a lot of money and you get a much cleaner arse. I mostly buy the toilet paper for some quests who rather use it, but mostly for some craft projects...
I have a cheap slide rule that I calculate my gas mileage to 3 places. Calculator batteries used for my 20 year old pickup, zero. I suppose I could have used a cell powered calculator but I doubt it would have lasted 20 years in 120 degree cab heat during Texas summers.
Rob, while yes story 1 is a great example of what a union can do. Police unions, especially these days(mostly here in US) work in opposite direction where horrible cops get away with literal murder.
notice above till
please check your change as mistakes can not be rectified later
rude cashier snarled at me after i came back after 20 seconds
"read the sign and sod off"
i told her "item was £4 quid, i gave you a tenner, and you gave me £16 quid change so my off is sodded with a tenner more"
17:40
man so the shitty people working at lowes isnt just a me thing?
damn,
anyways, my story with em is, the guy who's paid to load the stuff, and the old hag workin the register giving me shit for not lugging bundles of shingles into the truck. (seriously, i aint disabled but what if i was?)
and another cashier giving my parents a bit of shit for spending 2000 dollars in 1 go or something like that (used a check and she said "do you need to call your bank?")
Can't believe I heard that story because I had virtually the exact same thing happened to me doing a floor tile installation. I protested more than the person in this story but eventually gave up accepting the refund for more than the tile for the whole job.
im all for making officers record what they do, they are public servants and should be held to higher standards, but what i don't agree with is making officers start such record keeping stuff literally at change of shift, instead of when they start the shift.
change of shift sounds different than starting the shift. if you start the shift 30-40 minutes early, you should start the shift there, and write down what you did.
Your jokes are messy.
It gives me the runs everytime you speak them as they are a sh** show.
😛
ugh bad jokes, bye felicia.
It's not an airport, no need to announce your departure!
@KarmaStoriesPodcast to be fair, i view these kinds of channels as a business relationship where my eyeballs are the product, so, I will sometimes say what drove me away. I think that's a service to the creator if done respectfully. But clearly, some creators aren't really interested in that feedback. For me, the jokes can be overdone, but a few here and there are fine.
Karma. As a friend. Enough with the overuse of puns. One is good. Honestly the first roll joke got an unexpected chuckle out of me. Two more forced jokes was just cringe and annoying. Comedic timing is very much a thing. You can do puns and actually make them funny. Just stop over doing them even two is playing it out. One and done out of left field and you’re golden.
Sorry Karen, would you like to talk to my manager? I think I can find my wife around here somewhere 😂
@@KarmaStoriesPodcast I only want to talk to your Manager if she's holding a Frying Pan of PUNishment +3 that is about to encounter your head...
😄😁😆😅😂🤣