Fair play to Cinch for sorting everything. Glad to hear their customer service to deal with the issue was really decent. Look forward to the next instalment 😊
Recently had the w/s on a Kona EV replaced by Auto-Winsdcreens in Poole via Hyundai dealer. Fitted and calibrated in their depot in about 90 mins. They use a centralised calibration service that operates online and then check with a short road test. Brilliant hassle free service.
Bought a 2013 Suzuki Alto base model for £5500 with 7 miles on the clock as a cheap way for wife to do round trip of less than 10 miles a day to work. Found that I would choose to go out anywhere local in that rather than our main car as it was so much fun to drive, reminiscent of the original mini. Its still going strong with another member of the family now! Bargain of the century.
Yeah, it’d be interesting to see how it would have been if I didn’t do this for a living but the people on the phone have all very really helpful and most didn’t know who i was.
Great video and well done on nearly getting there with this car. I find dealing with most companies these days they outsource so much and the customer service is never as good.
Thanks for the update. Lots of great insights, here. I'm being patient with used EV prices falling and cinch have been worth keeping an eye on. So I appreciate these videos. Indeed, I spotted that very car on their site. I look forward to the next part(s) of the saga. Hoping for an Xmas special. 😄
Fair play to you for not simply sending the car back for a refund initially. However, I get you wanted to see how Cinch dealt with all this, for the sake of your channel.
Cheers Brian, even though it’s been a faff that I would have rather not have experienced I have to say that cinch have been good. I obviously got the RUclipsr treatment but you can tell the service staff have been properly trained. Not many companies can say that these days.
Just seen this, looking at getting a corsa 2021 plate from cinch. No other spec from any other dealership. But unsure with the reviews. Would you recommend going with them or not.
Well I had a better after sales experience than most I’m sure but at the end of the day you have 14 days to return the car if you’re not happy so on that basis I guess I’d say “why not?”
I'd always like to see and test drive a car before buying it. A reason internet sales market penetration will only ever hit a certain level in my opinion. Your videos give me the impression that most people will be very happy with a car from Cinch but it is also a bit of a lottery. Good that you had some decent customer service but as you say you may have had preferential treatment.
Weird one, you can't fault the people but obviously the car shouldn't have come to me in the first place really. I'm happy that they're putting things right though.
@@DefinitelyNotAGuru Clearly missed the part in the video where you purchased it... But I recently saw a 21 plate Citroen E-C4 for £9k with 8,000 miles from new. Pretty outstanding as a cheap car. Especially when I have seen Zoes at nearly that.
@@DefinitelyNotAGuru Maybe.... Suspicious. But strangely the E-C4 can't get a decent review as a second hand BEV... Personally I have no clue why. It's far better than a Corsa or Zoe. Sure it's no EV6 but then it's way cheaper.
Most problems today are all about too much technology which is often proved unreliable, don't you think? I've noticed amongst Cinch listings of cars for sale that chipped windscreens are often among imperfections they mention. Why do Cinch not replace them, before the damage may spread and become serious, possibly causing a serious accident in the future? A good, interesting, very informative video, as always!
It seems strange not to just repair or replace before sale, the same with the pain defects, a smart repairer in house could tify them up in no time and give them a stronger sale price.
You are right, people can handle a few problems, its how the supplier responds that makes it. Is there a sponsership deal on the way🤣😂🤞If I see a good deal on Cinch I must remeber to drop your name in the inquiry, great video.
Things do go wrong with PDIs and handovers, it's how well any problems are dealt with that counts. It sounds like Cinch are doing a decent job and I hope they would give that level of service to people who are not internet sensations. I look forward to seeing your review of the EV6 GT, I wouldn't mind one of those
Great video Jim, nice update! I'm glad the Mii is putting a smile on your face at last. The seats in that EV6 look lush. Yet another reason I badly want one haha! Incidentally, can the windscreen scuff not be restored out? To save the hassle of replacement. 👍🏼
Hi Jim glad it's (hopefully) being sorted was down your way yesterday( our eldest daughter has a flat in Poole dad's cabs journey) hope your loving the EV6 looking forward to your review
Perhaps it is because of their attitude to when things go wrong that they are still a thriving business where Cazoo went to the wall. The service I got from them was nothing but dismal. 11:17 I get where you are coming from there, my wife's first car was a tiny Fiat 126, and it was like driving a go-cart, it had nothing in it, not even a slot to fit a radio, but I used to always take it if going on a short journey, it was just a big laugh to drive. It always got waves and smiles as well.
I can only imagine that the expansion of Cinch should happen soon. They probably have increased business from Cazoo customers and maintaining a good level of service is paramount. Of course they could go the other way and because they have such a market share in this space they may rely on new customer influx than maintaining customers
Bought an Hyundai Ioniq has rust, dent and a lot scratches which wasn't listed. Customer service department is amazing and really helpful but unfortunately their mechanics are really bad. They took the car to fix the issues and it was with brand new scratches and damages all around the car including interior. I fully returned the car back to them and got my refund in 2 weeks. They put the car up for sale.
Your experience turned out be a positive one because you are a youtuber. Cinch are the same company as BCA, British car auction and what i would like to say about them is not printable. Thankfully i no longer do business with them.
My only problem with the remote purchase is exactly the word being remote. We don't smoke and happen to be very picky with car smells. There is nothing worse when your dream car you've been waiting for finally turns up and stinks from cigarette smoke. One of the most disgusting thing in a car and impossible to fully get rid of that smell. Of course you can return the car within the trial period and buy something else but if you do it on finance and have to return it and buy another one, its gonna be at least 2 credit search/agreement on your file, not to mention if you have to go for a third car. Too risky for me.
Hi fellaI! I’ve been a independent windscreen company for 35 years & work for major dealerships and can sort the replacement screen & get calibration done on the drive….pm me if you need help!
All of the issues should of been checked before purchasing the car, as it doesn’t give us any incentive to use Cinch at all. You don’t need to say anything bad about Cinch, as enough said 😮
@@DefinitelyNotAGuru Looks like you were treated very well, being an influencer. I wonder how efficient Job blogs would be treated in comparison by Cinch?
They will be saying your sexist for calling the Seat a ladies shopper, you know how sensitive some people are nowadays.👎😤😖😟😐 I don't think you will get great heating & ventilation in the Seat, because it doesn't have front facing air vents,👎 only the ones at the side. It wouldn't be a deal-breaker for many, 👍 but it would be for me though.👎😖😤
The easily offended are always easy to offend. Yeah the aircon temp is just not getting low enough at the vent so I'm sure it just needs a regas whcih is being done in the morning.
So, moral of the story is try and buy from a local dealer, at least you could take the car back and leave for them to sort/fix? Shame that your youtube video had to prompt a call from the boss. I'm sure someone had seen your video at Cinch
I get probably 3 emails a week from people who have been shafted by their local dealer and are lookign for help so maybe not. I don;t think there's a perfect solution to be honest and God knows what my experience would have been with Cinch without my channel.
Their customer service is good, but I think you're getting a bit of vip. Cinch deregistered the car from me without telling me meaning I was driving for a week illegally, and then left without a car for another week. This was after all the issues with the car itself. I was refused any compensation
What a daft comment. I didn’t mention RUclips until their Head of Customer Service called me the morning after my video went out so I knew they knew - exactly as I said in the video. As I said throughout the video I’ve had the red carpet treatment as a result. I tell you what, you buy a car from them and make a video about your experience.
Yep having same issue with my car clear coat peeling of bonnet reported within the 14 days 14th July 2024 but had to wait for several weeks for pickup 21st Sep 2024 they have had car 3 weeks was returning today 12th Oct 2024 but got a call from delivery driver that issues with breaks. I said yes pointed this out to your supervisor and last delivery driver and pointed out other issues seat belt drivers frayed but is it an MOT fault windscreen loads of chips like a plague of measles but is it an MOT failure Chinch put an MOT on vehicle end of June I also pointed out that the offside front brake disc was badly worn. How a worn brake disc get past the MOT without advisory ? so cut a long story short delivery driver as taken car back to repair shop Northampton Corby I have only put 150 miles on car personal Chinch have put 130 miles on first delivery 80 miles taking to repair shop plus 70 miles today returning back to repair shop total 280 miles 🥹🥹 Totally not happy with chinch Maybe I need to do a RUclips video I did get there attention buy leaving review on trust pilot and threatened consumer act 2015 on fist complaint as they do seem to ignore you if you use inbuilt mail or try to phone them and yes staff at Chinch are friendly but inner Commuction among Chinch team not good Monday I’ll be updating trust pilot review move back to 1 star And maybe I’ll get compensation. Sorry this is all going on trying to type this from my iPad. Not that good but just wanted to give you the heads up I feel your pain😮 did want to add that cinch have giving a use of a courtesy car since Sep 2024 so not all bad nice Mercedes a class maybe I’ll keep that laughing out loud but I do prefer my BMW six cylinder BMW 340 brake horsepower 0 to 60 4.5 even if I have driven 150 miles 😢😢
![Twenty One Pilots - The Line (from Arcane Season 2) [Official Audio]](http://i.ytimg.com/vi/XCz7WUotXs8/mqdefault.jpg)
Fair play to Cinch for sorting everything. Glad to hear their customer service to deal with the issue was really decent. Look forward to the next instalment 😊
Thanks 👍
Recently had the w/s on a Kona EV replaced by Auto-Winsdcreens in
Poole via Hyundai dealer. Fitted and calibrated in their depot in about 90 mins. They use a centralised calibration service that operates online and then check with a short road test. Brilliant hassle free service.
I'm now going to be using National in Poole it seems - why National didn't offer that this morniong I don't know.
Totally agree on basic small EV fun; Smart EQ Cabrio is brilliant fun around town and short trips out
👍
Bought a 2013 Suzuki Alto base model for £5500 with 7 miles on the clock as a cheap way for wife to do round trip of less than 10 miles a day to work. Found that I would choose to go out anywhere local in that rather than our main car as it was so much fun to drive, reminiscent of the original mini. Its still going strong with another member of the family now! Bargain of the century.
Yeah, there's a certain joy of local trips in a small car that's difficult to replicate.
I did the same with a 2013 Kia Picanto base model, £5k new, still going strong with another member of the family 🙂
Thanks for update. Norbert seems a good guy! Hope all gets resolved.
He’s a good one
It's good that they are looking after you it dose them a lot of good to be seen to sorting you out
Yeah, it’d be interesting to see how it would have been if I didn’t do this for a living but the people on the phone have all very really helpful and most didn’t know who i was.
To me a company is as good as the service it gives and how it resolves issues if there are any. Good to see they had been helpful...so far.
It's all sorted now!
👍👍👍 Hope it all works out to your satisfaction. Thanks Jim
Thank you 🙏
I like that little Mii. Things like calibrating cameras after a new windscreen really wind me up. Hope you get it sorted easily.
National have now decided they can do it in Poole, 10 mins drive from my house...go figure!
@@DefinitelyNotAGuru then it will be a Poole car….
Small world ... I'm from around Bournemouth and just bought a car from Cinch hopefully I don't have major problems with them.
🤞👍
Great video and well done on nearly getting there with this car. I find dealing with most companies these days they outsource so much and the customer service is never as good.
Thanks Richard
Thanks for the update.
Lots of great insights, here.
I'm being patient with used EV prices falling and cinch have been worth keeping an eye on. So I appreciate these videos.
Indeed, I spotted that very car on their site.
I look forward to the next part(s) of the saga.
Hoping for an Xmas special. 😄
👍
Fair play to you for not simply sending the car back for a refund initially. However, I get you wanted to see how Cinch dealt with all this, for the sake of your channel.
Cheers Brian, even though it’s been a faff that I would have rather not have experienced I have to say that cinch have been good. I obviously got the RUclipsr treatment but you can tell the service staff have been properly trained. Not many companies can say that these days.
Just seen this, looking at getting a corsa 2021 plate from cinch. No other spec from any other dealership. But unsure with the reviews. Would you recommend going with them or not.
Well I had a better after sales experience than most I’m sure but at the end of the day you have 14 days to return the car if you’re not happy so on that basis I guess I’d say “why not?”
I'd always like to see and test drive a car before buying it. A reason internet sales market penetration will only ever hit a certain level in my opinion. Your videos give me the impression that most people will be very happy with a car from Cinch but it is also a bit of a lottery. Good that you had some decent customer service but as you say you may have had preferential treatment.
I think I certainly have.
Good to know at least that you got a quality customer service.
Weird one, you can't fault the people but obviously the car shouldn't have come to me in the first place really. I'm happy that they're putting things right though.
@@DefinitelyNotAGuru Clearly missed the part in the video where you purchased it... But I recently saw a 21 plate Citroen E-C4 for £9k with 8,000 miles from new. Pretty outstanding as a cheap car. Especially when I have seen Zoes at nearly that.
Great deal, almost seems suspicious at that price eh?
@@DefinitelyNotAGuru Maybe.... Suspicious. But strangely the E-C4 can't get a decent review as a second hand BEV... Personally I have no clue why. It's far better than a Corsa or Zoe. Sure it's no EV6 but then it's way cheaper.
Most problems today are all about too much technology which is often proved unreliable, don't you think? I've noticed amongst Cinch listings of cars for sale that chipped windscreens are often among imperfections they mention. Why do Cinch not replace them, before the damage may spread and become serious, possibly causing a serious accident in the future? A good, interesting, very informative video, as always!
It seems strange not to just repair or replace before sale, the same with the pain defects, a smart repairer in house could tify them up in no time and give them a stronger sale price.
Fair play to Cinch
👍
Jim makes sense you would never disclose compensation. As you said being a content creator and issues you experience will reflect said offer.
👍👍
You are right, people can handle a few problems, its how the supplier responds that makes it. Is there a sponsership deal on the way🤣😂🤞If I see a good deal on Cinch I must remeber to drop your name in the inquiry, great video.
Haha, stranger things have happened I guess
Things do go wrong with PDIs and handovers, it's how well any problems are dealt with that counts. It sounds like Cinch are doing a decent job and I hope they would give that level of service to people who are not internet sensations.
I look forward to seeing your review of the EV6 GT, I wouldn't mind one of those
Thanks for the compliment there Steve but I’ve been upgraded to “Viral Talent”, at least that’s what the doctor said…👍
@@DefinitelyNotAGuru 😂👍
Great video Jim, nice update! I'm glad the Mii is putting a smile on your face at last. The seats in that EV6 look lush. Yet another reason I badly want one haha! Incidentally, can the windscreen scuff not be restored out? To save the hassle of replacement. 👍🏼
I wondered that but they're replacing it so I'll let them.
@@DefinitelyNotAGuru 🤭 And why not 👍🏼
Really good that they sent out Eddie Murphy ( Norbit) to sort your car out .....they must have a long reach to satisfy customers 😊
😁👍
Good video really enjoyed it and very fair
Glad you enjoyed it
Hi Jim glad it's (hopefully) being sorted was down your way yesterday( our eldest daughter has a flat in Poole dad's cabs journey) hope your loving the EV6 looking forward to your review
I was actually in Poole yesterday 😂
nice to hear all in all a cinch
👌
Perhaps it is because of their attitude to when things go wrong that they are still a thriving business where Cazoo went to the wall. The service I got from them was nothing but dismal.
11:17 I get where you are coming from there, my wife's first car was a tiny Fiat 126, and it was like driving a go-cart, it had nothing in it, not even a slot to fit a radio, but I used to always take it if going on a short journey, it was just a big laugh to drive. It always got waves and smiles as well.
Yes maybe but I think the stupid amount of “other people’s money” used to seed Cazoo was always going to be a noose that could never be removed
Good information.😊
Thanks Glen 🙂
I can only imagine that the expansion of Cinch should happen soon. They probably have increased business from Cazoo customers and maintaining a good level of service is paramount. Of course they could go the other way and because they have such a market share in this space they may rely on new customer influx than maintaining customers
It’s a tough thing to do at their scale I guess but you’d thing the Cazoo thing has played into their hands rather.
If I ever buy a new or used car I'll be taking you along 😆😆
😂👍
You've mate it, Jim. Mr Influencer
😂
Bought an Hyundai Ioniq has rust, dent and a lot scratches which wasn't listed. Customer service department is amazing and really helpful but unfortunately their mechanics are really bad. They took the car to fix the issues and it was with brand new scratches and damages all around the car including interior. I fully returned the car back to them and got my refund in 2 weeks. They put the car up for sale.
👌 oh dear
Your experience turned out be a positive one because you are a youtuber. Cinch are the same company as BCA, British car auction and what i would like to say about them is not printable. Thankfully i no longer do business with them.
👍
My only problem with the remote purchase is exactly the word being remote. We don't smoke and happen to be very picky with car smells.
There is nothing worse when your dream car you've been waiting for finally turns up and stinks from cigarette smoke. One of the most disgusting thing in a car and impossible to fully get rid of that smell.
Of course you can return the car within the trial period and buy something else but if you do it on finance and have to return it and buy another one, its gonna be at least 2 credit search/agreement on your file, not to mention if you have to go for a third car.
Too risky for me.
👌
Not a fan of Cinch.
Had zero dealings with them but they've made the "sort by distance" filter on Autotrader absolutely unworkable.
Fully agree with this! A pain in the...
👌
I hope the blood pressure meds are up to date. 😡
😂😂👍
Pretty cool tha Eddie Murphy came to your house, to fix your car!
😂
Told you they normally fall out if had paintwork 😉
👌
Hi fellaI! I’ve been a independent windscreen company for 35 years & work for major dealerships and can sort the replacement screen & get calibration done on the drive….pm me if you need help!
Fair play
Thanks Mark, they've already called me and sorted the issue now (I think) but will hit you up if not. Maybe a video for us a some point...hmmm...
@@DefinitelyNotAGuru no probs….give me time to go on a diet & have a shave……
I guess I could take a leaf out of your book, I’d probably eat it though.
@@DefinitelyNotAGuru Ha!
Your need of a cheap 2nd car as you originally posted is very very different to my own but then my best car is near,y 20 yrs old
👌
So to sum up, buying experience not a Cinch then?
Nope
👍
👍👍
All of the issues should of been checked before purchasing the car, as it doesn’t give us any incentive to use Cinch at all. You don’t need to say anything bad about Cinch, as enough said 😮
I'm not suggesting you should use Cinch, I'm telling people my story.
@@DefinitelyNotAGuru Looks like you were treated very well, being an influencer. I wonder how efficient Job blogs would be treated in comparison by Cinch?
Yes
I suppose it had nothing to do with your RUclips channel🤔
It definitely did
Give it back and get one a proper company mate 😂 they got 8 vans as they can't prep cars properly 😅😅 what dealer Group has got 8 vans 😂
I’m happy with it to be fair. I think their numbers far outweigh any dealer group to be fair.
They will be saying your sexist for calling the Seat a ladies shopper, you know how sensitive some people are nowadays.👎😤😖😟😐 I don't think you will get great heating & ventilation in the Seat, because it doesn't have front facing air vents,👎 only the ones at the side. It wouldn't be a deal-breaker for many, 👍 but it would be for me though.👎😖😤
The easily offended are always easy to offend. Yeah the aircon temp is just not getting low enough at the vent so I'm sure it just needs a regas whcih is being done in the morning.
So, moral of the story is try and buy from a local dealer, at least you could take the car back and leave for them to sort/fix? Shame that your youtube video had to prompt a call from the boss. I'm sure someone had seen your video at Cinch
I get probably 3 emails a week from people who have been shafted by their local dealer and are lookign for help so maybe not. I don;t think there's a perfect solution to be honest and God knows what my experience would have been with Cinch without my channel.
Sorry... But a 21 plate with issues! I wouldn't be keeping it. Its not be repaired correctly. Simply not why you buy a nearly new car from a dealer.
Fair enough, I am
21 plate is three years old. That's not nearly new, really.
@@catherinewilson3880 Well good for you.... If you can afford brand new cars.... You must be loaded.
Their customer service is good, but I think you're getting a bit of vip. Cinch deregistered the car from me without telling me meaning I was driving for a week illegally, and then left without a car for another week. This was after all the issues with the car itself. I was refused any compensation
That sounds bad. I undoubtedly got a VIP service but even before anyone knew about my channel I have to say that the service team was fantastic.
@DefinitelyNotAGuru I agree the service team are very good. My second car from them required a new key, no hassle and was sent out in 2 days.
1st
GOLD
Cinch are playing you and of course you benefited. A more realistic review would be if you didn't use your you I tube channel as leverage
What a daft comment. I didn’t mention RUclips until their Head of Customer Service called me the morning after my video went out so I knew they knew - exactly as I said in the video. As I said throughout the video I’ve had the red carpet treatment as a result.
I tell you what, you buy a car from them and make a video about your experience.
Yep having same issue with my car clear coat peeling of bonnet reported within the 14 days 14th July 2024 but had to wait for several weeks for pickup 21st Sep 2024 they have had car 3 weeks was returning today 12th Oct 2024 but got a call from delivery driver that issues with breaks. I said yes pointed this out to your supervisor and last delivery driver and pointed out other issues seat belt drivers frayed but is it an MOT fault windscreen loads of chips like a plague of measles but is it an MOT failure Chinch put an MOT on vehicle end of June I also pointed out that the offside front brake disc was badly worn. How a worn brake disc get past the MOT without advisory ?
so cut a long story short delivery driver as taken car back to repair shop Northampton Corby
I have only put 150 miles on car personal
Chinch have put 130 miles on first delivery 80 miles taking to repair shop plus 70 miles today returning back to repair shop total 280 miles 🥹🥹
Totally not happy with chinch Maybe I need to do a RUclips video
I did get there attention buy leaving review on trust pilot and threatened consumer act 2015 on fist complaint as they do seem to ignore you if you use inbuilt mail or try to phone them
and yes staff at Chinch are friendly but inner Commuction among Chinch team not good
Monday I’ll be updating trust pilot review move back to 1 star And maybe I’ll get compensation. Sorry this is all going on trying to type this from my iPad. Not that good but just wanted to give you the heads up I feel your pain😮 did want to add that cinch have giving a use of a courtesy car since Sep 2024 so not all bad nice Mercedes a class maybe I’ll keep that laughing out loud but I do prefer my BMW six cylinder BMW 340 brake horsepower 0 to 60 4.5 even if I have driven 150 miles 😢😢
That’s pretty shitty eh