2024 ZKast #80 with Sharon Gamble from the City of Fort Worth from NICE Interactions 2024

In this customer #ZKast, I interview Sharon Gamble, Customer Service Administrator for the City of Forth Worth, Texas, at #NICEi24
Gamble talks about the challenges of delivering best-in-class customer service, which includes 3-1-1 services for a city organization.
She also shares her vision of integrating #AI into the #ContactCenter, a move that holds the promise of significantly improving #CustomerExperience
Gamble also discusses its relationship with NICE, the products it is currently using, and its future plans.
For more information on the City of Fort Worth, see:
www.fortworthtexas.gov/Home
To learn more about NICE Interactions, visit:
www.nice.com/websites/interac...
‪@NICEinContact‬ ‪@cityoffortworth‬ #cloud #CX #ArtificialIntelligence