I contacted the live chat support today. They asked for a video showing the issue on the battery and the serial number, and then asked to soak it in salt solution and send that video too. As soon as they saw the soak video I was told a coupon code will be sent to me. Very quick and easy.
I watched your video and was skeptical, but I contacted DJI, followed their instructions and had 4 out of warranty DJI batteries for our Mavic 2 Enterprise Advanced, replaced absolutely free! it took less than 7 days from the first contact to having the new batteries sitting on my desk. This saved our department almost $800! Thank you!!!
Just found this video after spending around 45 minutes on the online chat. They took all information including all serial numbers, my name, address, phone number and videos of the problem. Then they told me it is out of warranty and I should buy some from their shop. Very disappointing considering they have only been cycled 30 times. Needless to say I won't be spending any more money with DJI. I do understand warranty conditions but I have other products with Li-ion batteries which are still going strong after 10 years+.
I don't know if the replacing swollen batteries is still going on right now. Some people say it is some others it isn't. it probably has to do with some security liability issue of certain batteries. Probably after checking your serial numbers they figured out yours were not part of the issue. I am just guessing because DJI has not been exactly generous when it comes to replacing parts that stop working. I have a DJI FPV battery with very few flights that stop working out of nothing and they didn't replace it either because it was out of warranty. but the fact is that it hasn't more than 10 flights 7 minutes each. Sorry to hear your case brother.
Thank you very much for this video. Thanks to you, I also received an e-mail that my 4 batteries could be changed. Hi Sercan,
thank you for contacting DJI technical support. Thank you for sending us an email regarding your concern and I am here to assist you. After checking all the information you have provided, DJI can send you four Mavic 2 Pro batteries for free. However, as Turkey has serious customs, we confirm with the local dealer and see that they can assist with the receipt of the batteries. I will get back to you when there is an update. Thanks for your patience and time.
Just tried this for my mavic pro. The DJI chat rep “Audrey” tells me they will not repair/ replace my batteries because they are out of warranty. I referred this video to Audrey and her response was. “We will replace the mavic pro 2 batteries years out of warranty because they are made of a different material, but not original mavic pro”
Thank you, worked for me. Just went through the process and supposed to get a coupon code by email in a couple days to purchase a new one for free. As noted below, extra step was to show a video soaking in brine (used table salt and water) for at least 10 seconds. I guess this is so you don't try to use it later which makes sense since it should just be disposed.
Wow, this worked even today. I'm pretty sure they have a range of specific batteries with instructions to replace for free the moment they are contacted. From the moment I gave them my serial number they immediately set up for the coupon to be issued and wanted to see the battery destroyed. My unit dated all the way back to 2014 by the label if that helps anyone out.
I still couldn't believe that they just ship me two new batteries. I contacted the live chat support. They asked for video showing the issues on the batteries and the serial numbers. They said it's so unusual. And then said that whether the batteries are out of guarantee, they would like to send me two brand new ones. They advise to get rid of the old ones according to the local laws and procedures.
Today I tried to get my 5 years old swollen Mavic Pro batteries replaced - DJI support said sorry, warranty is only 1 year, no free replacement after 1 year. I asked for different country warranties but apparently it's 1 year everywhere..
This is very helpful, thx for posting Dany! I bought my mavic 2 zoom fly more package used and don't have a receipt, do u think that would be a problem?
If you bought from their website directly. There should be a pdf receipt on your account. If you bought it from a store and payed with credit card probably a statement would do. Otherwise ask them trough the live chat. They probably can work it out.
Thanks for the insight. Just did this right now. However, maybe this is a new requirement from DJI, but I had to show the batteries soaking in a brine (salt water) and upload a video of that as well. The also, only required a video of the batteries rocking on a flat surface and not pictures of each battery. However, took about 10 minutes total with Live Chat and I received a case number and will be receiving 5 replacement batteries. Lets see how long it takes for shipping...
@@0utcast Oh, you can doubt, but I did it and nothing happened. The brine renders the battery components inert and is NOT volatile. I received my 5 free batteries, so I was happy!
@@hazmatt81 @outcast this is true, just went through the battery replacement and they had me soak it in brine (used water and table salt) as well. Had to upload the video. I guess it's a way of showing you do not plan on using it.
Same problem. I did exactly what you did. They told me the only thing they could do for me is to recommend buying new batteries. 5 batteries for the Mavic air 2. All 8 months old, all of them were taken care of just like dji require. They still all got the same swelling problem.
I am sorry to hear that. I don't know if this replacement is still available. probably for certain drones sold on a certain period. To me it has to do with some liability legal thing. One of my DJI FPV drone batteries with little use out of nothing stop working and because it was more than one year from the time of purchase they didn't offer me any solutions. Just go and buy another.
Thank you for the video. I just did this process and it worked as you described, but with one difference. They requested the swollen batteries to be returned to them, but they paid for the shipping. The batteries I replaced came with the original drone purchase in 2019...so 3 years old. I had about 60 flights on each battery and I am extremely careful not to fly them below 25%. But your process worked. I now have 2 new batteries. They did require the proof of purchase, which I had since I bought the drone on Amazon. If you do not have the proof of purchase I do not think they will honor the replacement.
Thank you so much for the update on this process with DJI. It is interesting that they asked you to send the swollen batteries. They are probably requesting that now. Enjoy your new batteries !!!
@@MyFlyingEyes On August 13. 2022 I had another of my DJI Mavic 2 Pro batteries begin to swell. The battery was purchased in 2019, and had approximately 67 flights on it. I contact DJI Support and this time the tech support person simply asked for a short video of the battery and serial number. I provided that and they are now shipping me a new replacement battery. So it would appear there can be two different processes that a person can experience. One is being required to ship the battery back, and one is having a battery replaced based on a video alone. I did chat with the technician about the difference and he confirmed it is up to the individual technician. He also commented that it is ALSO dependent on current battery inventory. I am super happy though. I have replaced the (3) three batteries that I was worried about and it did not cost me a dime, just the time to sit on a tech support chat.
@@waynegarmonphotography It took about 3 weeks for the replacement batteries to arrive. It took about 10 days for my batteries to go from my home to DJI and then be logged into their system. The batteries sat in a "In Process" status for about 2 days. Then *POOF* a slew of emails from DJI came back. 1. Batteries reviewed. 2.Batteries are covered under warranty. 3. Batteries will be replaced. 4. Replacement order is being processed. 5. Replacement order has been shipped. Then brand new still in the wrapper batteries arrived in the mailbox.
My drone is 3 years old, Mavic 2 Pro. All 4 of my Mavic 2 Pro batteries were bulged. 2 of them wouldn't even click into the drone. The other 2 could be removed with a firm tug...not safe for flying. After about 6 emails and several videos of me showing the bulge with my iPhone, uploaded to my free Google Drive account, I had to send a video of submerging my bad batteries in a 10% salt water bath. This is to ensure the batteries are innate and safe for disposal. It is also so people don't trick DJI into just sending them new batteries and keeping your old. The whole process took about 10 days from first email to receiving new batteries. Very, very pleased with DJI.
@@waynehearst317 Thank you for your response. I live in Turkey and I have the same problem. My 4 batteries are swollen. I had to buy 2 new ones. I hope DJI will replace these problematic batteries fairly in all countries, not just the USA Border. In addition, we pay 250 dollars for 1 battery instead of 150 dollars in our country. It is really a huge cost for batteries between 70 and 100 charges to swell like this and become unusable.
UPDATED: I received two new Mavic 2 Pro batteries (build date 3/2022) in 7 days. Based on this great customer service, I ordered the DJI Avata with the flymore kit. Thanks for your tutorial as it was spot on. My two batteries were from 2018 that I purchased directly from DJI. DJI Support requested everything that you mentioned: serial numbers and video to show wobbling in Google drive, proof of purchase (DJI order number). I had logged into my DJI account when connecting to support chat so it was easy for them to look up my order. They agreed to replace the battery and did ask that I scrap the battery by a video showing (a) pouring table salt into a bucket of water, (b) showing battery serial numbers before dunking them into the bucket and recording the battery with the serial number under water. The video had to be uploaded to google drive and sharing the link in the chat. The support person stayed on the chat while I did all this. He/she viewed the video and stated that they will send me two new batteries if they are in stock. Other items to do: - save the screen shot of the chat so that you have record of DJI asking you to destroy your batteries - this is a recourse in case DJI reneged on their replacement offer. - ask the support person for a "case number" so that you can reference this case number to check on status. As of today 10-25-2022, DJI is out of stock on the batteries. Once in stock, I should have two new batteries. Thanks again for this video as it saved me at least $360.00 and at least 4 or 5 more years on my Mavic 2 Pro which is still quite good with its 1 inch 20MP sensor. Because of such great service, I will be getting the DJI Avata as my fourth DJI drone.
How did you do that? Because I contacted them and they said this, after I sent them the serial number: You may need to know that the battery has a 1-year warranty. We are sorry to tell you that your battery has passed the warranty period by checking the serial number, we cannot provide free repair or replacement services. We suggest you buy new batteries if you need. I contacted them by live chat
I am in the process of fighting to get mine replaced. They only want to give me 45 off 3 batteries. Woo big saving 45 off 300. I have a case opened with a senior team. They say they only warranty for 1 year. I said that is bs as batteries typically fail after a year. What good is a warranty if the battery fails after a year. I think they must have been losing to much money on replacements.
Yes I heard they are not replacing them anymore. Probably the replacements had to do with some liability issues may be. they've never been that generous to be honest. I am having trouble with one of my DJI FPV drone batteries. out of nothing stop charging.
Unfortunatelly, this trick didnt play for Mavic Air 2 and my two swollen batteries. They adviced me chipest option is to buy new ones. ;) Will try to bargain for some discount at least ...
If you don't have the receipt probably a blood sample will do it... if you bought the batteries from them there should be proof of purchase on your account. if not, probably a credit card statement, otherwise ask them.
It works. Took about an hour, but 2 new batteries are on their way. Thanks Mate
I am glad to hear that !!!
I contacted the live chat support today. They asked for a video showing the issue on the battery and the serial number, and then asked to soak it in salt solution and send that video too. As soon as they saw the soak video I was told a coupon code will be sent to me. Very quick and easy.
Yes, now they're doing that. I am glat to hear you got your coupon for new batteries !!!
I watched your video and was skeptical, but I contacted DJI, followed their instructions and had 4 out of warranty DJI batteries for our Mavic 2 Enterprise Advanced, replaced absolutely free! it took less than 7 days from the first contact to having the new batteries sitting on my desk. This saved our department almost $800! Thank you!!!
Always happy to help !!!
Just found this video after spending around 45 minutes on the online chat. They took all information including all serial numbers, my name, address, phone number and videos of the problem. Then they told me it is out of warranty and I should buy some from their shop. Very disappointing considering they have only been cycled 30 times. Needless to say I won't be spending any more money with DJI. I do understand warranty conditions but I have other products with Li-ion batteries which are still going strong after 10 years+.
I don't know if the replacing swollen batteries is still going on right now. Some people say it is some others it isn't. it probably has to do with some security liability issue of certain batteries. Probably after checking your serial numbers they figured out yours were not part of the issue. I am just guessing because DJI has not been exactly generous when it comes to replacing parts that stop working. I have a DJI FPV battery with very few flights that stop working out of nothing and they didn't replace it either because it was out of warranty. but the fact is that it hasn't more than 10 flights 7 minutes each. Sorry to hear your case brother.
Thank you very much for this video. Thanks to you, I also received an e-mail that my 4 batteries could be changed.
Hi Sercan,
thank you for contacting DJI technical support.
Thank you for sending us an email regarding your concern and I am here to assist you. After checking all the information you have provided, DJI can send you four Mavic 2 Pro batteries for free. However, as Turkey has serious customs, we confirm with the local dealer and see that they can assist with the receipt of the batteries. I will get back to you when there is an update. Thanks for your patience and time.
Thank you for choosing DJI. Have a nice day!
Best Regards
Just tried this for my mavic pro. The DJI chat rep “Audrey” tells me they will not repair/ replace my batteries because they are out of warranty.
I referred this video to Audrey and her response was.
“We will replace the mavic pro 2 batteries years out of warranty because they are made of a different material, but not original mavic pro”
Awesome!
Thank you, worked for me. Just went through the process and supposed to get a coupon code by email in a couple days to purchase a new one for free. As noted below, extra step was to show a video soaking in brine (used table salt and water) for at least 10 seconds. I guess this is so you don't try to use it later which makes sense since it should just be disposed.
Thank you for sharing your experience.
Thank you for the video it really helped me :)
I’m Always happy to help!!
This video should do good. Thanks for the info Dany!
Thank you Machael !!!
I have a non charging battery after 4 charges it stopped! do you think this will work too?
sir i have screen shorts of their chat did you make another video on that v
Great report! 2023 now. Anyone knowing the DJI policy of today?
Wow, this worked even today. I'm pretty sure they have a range of specific batteries with instructions to replace for free the moment they are contacted. From the moment I gave them my serial number they immediately set up for the coupon to be issued and wanted to see the battery destroyed. My unit dated all the way back to 2014 by the label if that helps anyone out.
I still couldn't believe that they just ship me two new batteries. I contacted the live chat support. They asked for video showing the issues on the batteries and the serial numbers. They said it's so unusual. And then said that whether the batteries are out of guarantee, they would like to send me two brand new ones. They advise to get rid of the old ones according to the local laws and procedures.
I am happy to hear that !!! Cheers to your new batteries.
Today I tried to get my 5 years old swollen Mavic Pro batteries replaced - DJI support said sorry, warranty is only 1 year, no free replacement after 1 year. I asked for different country warranties but apparently it's 1 year everywhere..
Thanks for the information. DJI replaced my batteries.
Cool !!! I am always happy to help.
very useful video, sounds like an known issue by DJI, I have DJI Mavic Air 2 and got same issue, trying that now, i will post the results here :)
how did it go?
Yes, whats the result?
This is very helpful, thx for posting Dany! I bought my mavic 2 zoom fly more package used and don't have a receipt, do u think that would be a problem?
If you bought from their website directly. There should be a pdf receipt on your account. If you bought it from a store and payed with credit card probably a statement would do. Otherwise ask them trough the live chat. They probably can work it out.
Thanks for the insight. Just did this right now. However, maybe this is a new requirement from DJI, but I had to show the batteries soaking in a brine (salt water) and upload a video of that as well. The also, only required a video of the batteries rocking on a flat surface and not pictures of each battery. However, took about 10 minutes total with Live Chat and I received a case number and will be receiving 5 replacement batteries. Lets see how long it takes for shipping...
highly doubt this. they are lithium batteries noone would have you soak them in anything water that would cause a lithium metal fire.
@@0utcast Oh, you can doubt, but I did it and nothing happened. The brine renders the battery components inert and is NOT volatile. I received my 5 free batteries, so I was happy!
@@hazmatt81 @outcast this is true, just went through the battery replacement and they had me soak it in brine (used water and table salt) as well. Had to upload the video. I guess it's a way of showing you do not plan on using it.
Same problem. I did exactly what you did. They told me the only thing they could do for me is to recommend buying new batteries. 5 batteries for the Mavic air 2. All 8 months old, all of them were taken care of just like dji require. They still all got the same swelling problem.
I am sorry to hear that. I don't know if this replacement is still available. probably for certain drones sold on a certain period. To me it has to do with some liability legal thing. One of my DJI FPV drone batteries with little use out of nothing stop working and because it was more than one year from the time of purchase they didn't offer me any solutions. Just go and buy another.
And im from India Hyderabad sir
Thank you for the video. I just did this process and it worked as you described, but with one difference. They requested the swollen batteries to be returned to them, but they paid for the shipping. The batteries I replaced came with the original drone purchase in 2019...so 3 years old. I had about 60 flights on each battery and I am extremely careful not to fly them below 25%. But your process worked. I now have 2 new batteries. They did require the proof of purchase, which I had since I bought the drone on Amazon. If you do not have the proof of purchase I do not think they will honor the replacement.
Thank you so much for the update on this process with DJI. It is interesting that they asked you to send the swollen batteries. They are probably requesting that now. Enjoy your new batteries !!!
@@MyFlyingEyes On August 13. 2022 I had another of my DJI Mavic 2 Pro batteries begin to swell. The battery was purchased in 2019, and had approximately 67 flights on it. I contact DJI Support and this time the tech support person simply asked for a short video of the battery and serial number. I provided that and they are now shipping me a new replacement battery. So it would appear there can be two different processes that a person can experience. One is being required to ship the battery back, and one is having a battery replaced based on a video alone. I did chat with the technician about the difference and he confirmed it is up to the individual technician. He also commented that it is ALSO dependent on current battery inventory. I am super happy though. I have replaced the (3) three batteries that I was worried about and it did not cost me a dime, just the time to sit on a tech support chat.
@@noahwallaceiii3131 that is great !!!
Noah, dji had me send my batteries to them. How long does it take for the new ones to arrive? Thanks
@@waynegarmonphotography It took about 3 weeks for the replacement batteries to arrive. It took about 10 days for my batteries to go from my home to DJI and then be logged into their system. The batteries sat in a "In Process" status for about 2 days. Then *POOF* a slew of emails from DJI came back. 1. Batteries reviewed. 2.Batteries are covered under warranty. 3. Batteries will be replaced. 4. Replacement order is being processed. 5. Replacement order has been shipped. Then brand new still in the wrapper batteries arrived in the mailbox.
My drone is 3 years old, Mavic 2 Pro. All 4 of my Mavic 2 Pro batteries were bulged. 2 of them wouldn't even click into the drone. The other 2 could be removed with a firm tug...not safe for flying. After about 6 emails and several videos of me showing the bulge with my iPhone, uploaded to my free Google Drive account, I had to send a video of submerging my bad batteries in a 10% salt water bath. This is to ensure the batteries are innate and safe for disposal. It is also so people don't trick DJI into just sending them new batteries and keeping your old. The whole process took about 10 days from first email to receiving new batteries. Very, very pleased with DJI.
where dou you live ?
@@antalyaaerial USA
@@waynehearst317 Thank you for your response. I live in Turkey and I have the same problem. My 4 batteries are swollen. I had to buy 2 new ones. I hope DJI will replace these problematic batteries fairly in all countries, not just the USA Border. In addition, we pay 250 dollars for 1 battery instead of 150 dollars in our country. It is really a huge cost for batteries between 70 and 100 charges to swell like this and become unusable.
Does this apply to the new Mavic 3 series or just the older Mavic 2 series?
I don't know. if you try with M3 please leave the result in the comments.
Great video! Does it matter how old the batteries are ? I've had mine for a couple of years. Thanks in advance.
I don’t think it matters. Mines were pretty old.
I chat with them and ty said they did not replace if its over warranty
They might have changed the policy I did this video 1 year ago. Sorry to hear that.
Good day, will there be any import or custom duty imposed from DJI China to your country?
that would depend on each country customs regulations. here in USA there are no problems at all.
UPDATED: I received two new Mavic 2 Pro batteries (build date 3/2022) in 7 days. Based on this great customer service, I ordered the DJI Avata with the flymore kit.
Thanks for your tutorial as it was spot on. My two batteries were from 2018 that I purchased directly from DJI. DJI Support requested everything that you mentioned:
serial numbers and video to show wobbling in Google drive, proof of purchase (DJI order number).
I had logged into my DJI account when connecting to support chat so it was easy for them to look up my order. They agreed to replace the battery and did ask that I scrap the battery by a video showing (a) pouring table salt into a bucket of water, (b) showing battery serial numbers before dunking them into the bucket and recording the battery with the serial number under water. The video had to be uploaded to google drive and sharing the link in the chat.
The support person stayed on the chat while I did all this. He/she viewed the video and stated that they will send me two new batteries if they are in stock.
Other items to do:
- save the screen shot of the chat so that you have record of DJI asking you to destroy your batteries - this is a recourse in case DJI reneged on their replacement offer.
- ask the support person for a "case number" so that you can reference this case number to check on status.
As of today 10-25-2022, DJI is out of stock on the batteries. Once in stock, I should have two new batteries.
Thanks again for this video as it saved me at least $360.00 and at least 4 or 5 more years on my Mavic 2 Pro which is still quite good with its 1 inch 20MP sensor.
Because of such great service, I will be getting the DJI Avata as my fourth DJI drone.
How did you do that? Because I contacted them and they said this, after I sent them the serial number:
You may need to know that the battery has a 1-year warranty. We are sorry to tell you that your battery has passed the warranty period by checking the serial number, we cannot provide free repair or replacement services. We suggest you buy new batteries if you need.
I contacted them by live chat
never mind...I asked if there is anything else that can be done and then they told me the whole story with water and replacement....:)
It’s true. I got 2 batteries. My was 3 years old
i did not belive becaues i chat with them and they did not replace
Maybe they stopped to do that. You should try
I am in the process of fighting to get mine replaced. They only want to give me 45 off 3 batteries. Woo big saving 45 off 300. I have a case opened with a senior team. They say they only warranty for 1 year. I said that is bs as batteries typically fail after a year. What good is a warranty if the battery fails after a year. I think they must have been losing to much money on replacements.
Yes I heard they are not replacing them anymore. Probably the replacements had to do with some liability issues may be. they've never been that generous to be honest. I am having trouble with one of my DJI FPV drone batteries. out of nothing stop charging.
Did you have dji refresh when you did this replacement? Is it required?
No, I didn’t have refresh care and it is not required. All they ask is what I show in the video.
@@MyFlyingEyes ok thank you very much
hello does it also work with mavic pro?
I don't know.
I have no proofs of buying can i elgible sir for these option..? Hope ill get reply
My suggestion is to contact DJI and ask them. Good luck !!!
Unfortunatelly, this trick didnt play for Mavic Air 2 and my two swollen batteries. They adviced me chipest option is to buy new ones. ;) Will try to bargain for some discount at least ...
I am past 2 years guarantee. :(
same for me, quite annoying
Will they need my finger prints? Proof of legal status? Blood sample? Lol you still need the receipts one way or another 🤷🏻🤷🏻
If you don't have the receipt probably a blood sample will do it... if you bought the batteries from them there should be proof of purchase on your account. if not, probably a credit card statement, otherwise ask them.