The wix descriptor is showing the wrong name, the account and routing numbers are correct however this looks like someone at the company could possibly be committing fraud. How is it that the descriptor is correct in the system however when the charge goes through it says a name that is NOT MY BUSINESS NAME and is not associated with my account. This is weird and seems like someone with the Wix system is doing some Nefarious things
Hello. This seems like an issue that our technical team should look into. They will be able to access your account and investigate this in better detail. You can reach them by visiting here >> wix.com/contact.
Hi Tejashree, thank you for the feedback. If you need help, please be sure to get in touch with our customer care department, they'll be happy to provide you with further assistance >> support.wix.com/en/article/contacting-wix-customer-care-for-support
Hi there, thank you for reaching out. You can learn more about receiving your funds via this article >> support.wix.com/en/article/receiving-payouts-from-wix-payments#:~:text=Every%20credit%20card%20payment%20processed,days%2C%20depending%20on%20your%20bank.
When customers pay with credit card and you use wix payments, they have to insert their phone number. Its a mandatory field and there is no way to turn it off. I am almost sure I am not the only one who doesn't like to give my personal phone number when making a purchase. My competitors don´t make it mandatory!
Hi there, thank you for the important feedback. We've passed it on to our Wix Payments team and are happy to discuss options and additional features if you're interested. Feel free to email us, we're here for you.
wix team, i just purchased e-commerce premium plan & now i get to know that i have to give SNN or INIT Number to approval wix payments, but i am not from U.S, i am from india, what can i do now?. plz help wix team.
Hi Rushi, thank you for reaching out. Please get in touch with our customer care team, they will be happy to provide you with additional guidance and information regarding your options >> support.wix.com/en/article/contacting-wix-customer-care-for-support
Hi Carl, you can find more information about updating your statment descriptor here >> support.wix.com/en/article/customizing-your-wix-payments-statement-descriptor. If you need help with setting this up, feel free to contact our customer care department through our contact page >> support.wix.com/en/article/contacting-wix-customer-care-for-support
Hi Luis, there are two options to choose from. To better understand which account is right for your needs, please check out this link here >> support.wix.com/en/article/the-difference-between-individual-and-business-accounts-in-wix-payments
Hi there. The Payment processor for Wix Payments in the USA and Europe is Adyen. Learn more here: support.wix.com/en/article/wix-payments-terms-of-service
My store has gotten to the point where they need additional documents, it seems like nothing is working. I've sent my bank statement several times.. I have 29 more days to figure out whats the issue. They won't answer my emails... HELP
Hi Briana, thanks for letting us know. Since you've mentioned that you reached out to our support team, we'll make sure this gets sorted, ASAP. If you need any further help, you can also send us a private message on Twitter and Facebook where we offer live chat support.
Hi there, Wix Payments is currently supported in the following contries >> support.wix.com/en/article/about-wix-payments. We are constantly working on adding additional countries, thank you for the feedback!
Hi there, at the moment Wix Payments is not supported in the UK, other than Ireland >> support.wix.com/en/article/request-connecting-to-wix-payments-from-additional-countries. Sorry about that! But hang tight, we plan on adding additional countries soon.
@@spanner5126 Hey there, just a quick update, Wix Payments is supported in the UK. To find out more about Wix Payments and list of supported countries - check www.wix.com/payments
I cant see this payment method to set up in my site. i only see below Recommended Provider: PayU India (CitrusPay) Kindly help me out. i am not able to get connect you in contact You!
Hi there, thank you for the heads up. We recommend getting in touch with our customer care department, they'll be more than happy to provide you with further assistance >> support.wix.com/en/article/contacting-wix-customer-care-for-support
Why when I go to dashboard it’s not there and I’m upgraded and I don’t see the credit card and debit card feature?
We recommend reaching out to our customer care team to take a closer look at this for you. You can reach them anytime at wix.com/contact.
The wix descriptor is showing the wrong name, the account and routing numbers are correct however this looks like someone at the company could possibly be committing fraud. How is it that the descriptor is correct in the system however when the charge goes through it says a name that is NOT MY BUSINESS NAME and is not associated with my account. This is weird and seems like someone with the Wix system is doing some Nefarious things
Hello. This seems like an issue that our technical team should look into. They will be able to access your account and investigate this in better detail. You can reach them by visiting here >> wix.com/contact.
I cant see this payment method to set up in my Ecommerce site. i only see below
Recommended Provider: PayU India (PayUBiz)
pls provide the solution
Hi Tejashree, thank you for the feedback. If you need help, please be sure to get in touch with our customer care department, they'll be happy to provide you with further assistance >> support.wix.com/en/article/contacting-wix-customer-care-for-support
So when someone purchases a physical product, when will the funds become available in my account?
Hi there, thank you for reaching out. You can learn more about receiving your funds via this article >> support.wix.com/en/article/receiving-payouts-from-wix-payments#:~:text=Every%20credit%20card%20payment%20processed,days%2C%20depending%20on%20your%20bank.
When customers pay with credit card and you use wix payments, they have to insert their phone number. Its a mandatory field and there is no way to turn it off. I am almost sure I am not the only one who doesn't like to give my personal phone number when making a purchase. My competitors don´t make it mandatory!
Hi there, thank you for the important feedback. We've passed it on to our Wix Payments team and are happy to discuss options and additional features if you're interested. Feel free to email us, we're here for you.
Is Wix Payments available in the UK and how long does verification take ? Thanks
Hi there, yes Wix Payments is supported in the UK. To find out more about Wix Payments and list of supported countries - check www.wix.com/payments
wix team, i just purchased e-commerce premium plan & now i get to know that i have to give SNN or INIT Number to approval wix payments, but i am not from U.S, i am from india, what can i do now?. plz help wix team.
Hi Rushi, thank you for reaching out. Please get in touch with our customer care team, they will be happy to provide you with additional guidance and information regarding your options >> support.wix.com/en/article/contacting-wix-customer-care-for-support
How will the charge appear on my customer's credit card statement?
Hi Carl, you can find more information about updating your statment descriptor here >> support.wix.com/en/article/customizing-your-wix-payments-statement-descriptor. If you need help with setting this up, feel free to contact our customer care department through our contact page >> support.wix.com/en/article/contacting-wix-customer-care-for-support
DO I need to have a business bank account only?
Hi Luis, there are two options to choose from. To better understand which account is right for your needs, please check out this link here >> support.wix.com/en/article/the-difference-between-individual-and-business-accounts-in-wix-payments
Who is the backend provider managing Wix Payments? Braintree? Stripe? Someone else?
Hi there. The Payment processor for Wix Payments in the USA and Europe is Adyen.
Learn more here: support.wix.com/en/article/wix-payments-terms-of-service
When will this be available in Canada?
Hi there, at the moment, Wix Payments is not yet supported in Canada. We hope to offer it in the near future. Thank you.
Can It be my bank Account ? personl bank account I mean
My store has gotten to the point where they need additional documents, it seems like nothing is working. I've sent my bank statement several times.. I have 29 more days to figure out whats the issue. They won't answer my emails... HELP
Hi Briana, thanks for letting us know. Since you've mentioned that you reached out to our support team, we'll make sure this gets sorted, ASAP. If you need any further help, you can also send us a private message on Twitter and Facebook where we offer live chat support.
Wix.com thank you so much! I eventually got in contact with them, I emailed my statement and they said it takes 7 days so wish me luck.
How can i accept payments with this if im under 18?
Hi there, please refer to our Help Center article about age requierments for using Wix >> support.wix.com/en/article/age-requirement-for-using-wix
Hello, how can i setup for Turkey?
Hi there, Wix Payments is currently supported in the following contries >> support.wix.com/en/article/about-wix-payments. We are constantly working on adding additional countries, thank you for the feedback!
Do you still work with Adyen?
Hi there, yes we do.
Can we set up wix payments on our wix website's online shop if we are in the UK?
Hi there, at the moment Wix Payments is not supported in the UK, other than Ireland >> support.wix.com/en/article/request-connecting-to-wix-payments-from-additional-countries. Sorry about that! But hang tight, we plan on adding additional countries soon.
Thanks, but we can set up using PayPal & that would work ok?
@@Wix Great Britain is on the list on your link, so surely we should be able to use Wix payments? I have also seen that PayPal can be used 😊
@@spanner5126 Hey there, just a quick update, Wix Payments is supported in the UK. To find out more about Wix Payments and list of supported countries - check www.wix.com/payments
Is it safe for others to buy
That is the customer
Hi there, The security of our users' sensitive data is of extreme importance to us here at Wix and we are 100% committed to protecting it.
I cant see this payment method to set up in my site. i only see below
Recommended Provider: PayU India (CitrusPay)
Kindly help me out. i am not able to get connect you in contact You!
Hi there, thank you for the heads up. We recommend getting in touch with our customer care department, they'll be more than happy to provide you with further assistance >> support.wix.com/en/article/contacting-wix-customer-care-for-support
@@Wix I eMailed you! Thanks