KIA replaced my kids 2013 Optima’s blown engine w 118k miles NO questions asked. I was blown away by their customer service. A Honda guy making the switch to Kia.
Here is my Kia experience. Anyone in my position has encountered the same thing from Kia. If you cannot supply them with up to date maintenance records on your vehicle they will not cover it. So for instance, if you change your own oil you're screwed. Might work if you saved all your receipts but very few people are in the habit of saving receipts of them doing their own oil changes. This ploy Kia uses is well documented if you want to look it up, I have, and it’s out there. Also my car would be covered under the SC147 recall as the symptoms of my engine seizing up (engine needs replaced) followed the exact same symptomology as those the manufacturing defect notes in the recall. The recall notice even appears on my Carfax report. Again you can find all the recall information online. The reason my car isn't part of the SC147 recall according to Kia is because it is MPI instead of GDI. All the rest of the engine is the exact same, 2.4L theta II. Kia says that because my car uses a different kind of fuel injection method that it cannot be affected by the metal filings left in the engine block which is what the SC147 recall is all about. That's totally absurd on its face but that's Kia's position. The vehicles Kia did recall was done after many government threats as well as numerous lawsuits brought by disgruntled Kia owners for which there are many. Kia's mother company, Hyundai actually recalled their vehicles for the same problem immediately when the issue was discovered. It took Kia several years later to admit to the problem and issue a recall even though they were well aware of the problem. Where was Kia's concern for people being killed due to this manufacturing defect? A car having its engine seize up on the interstate would be something that would concern most companies immediately but not Kia. Unless Kia completely changes the way it does business they will continue to cost consumers thousands of dollars for defective cars and probably end up killing people due to their own negligence. I had to argue, write emails, file complaints with various entities, etc just to get Kia to actually LOOK at my engine at no cost to me to determine the how and why of the engine failure. Kia refused to cover my car even though it is under warranty and furthermore refused to even LOOK at my car to see what caused the failure. I'm still waiting for a callback from Kia with their assessment. Kia actually agreed to take my valve cover off to take a look at my car once I complained as high up as I could to Kia. This was after several months of my car sitting dead on the Auffenberg Kia lot in Metro east St Louis. Kia actually told me I'd have to pay $1500 up front to have my engine failure looked into initially. My constant pressure on Kia finally got them to say they would take my valve cover off for no fee which costs Kia less than $50 in labor. Kia had no desire whatsoever to know what caused my engine to seize up. Their ONLY concern was to avoid any acknowledgement of any responsibility or liability. Kia already knew what caused the engine to fail. The same thing that happened to hundreds of thousands of the same engines made by Kia and Hyundai. It was the exact same problem as the Kia SC147 recall. Taking the valve cover off will not help. There was no oil leak. No oil smell. Never any indication of any problem with the valve cover. It's simply a ploy for Kia to say we looked at your engine and it's your fault. Who would trust their assessment at this point anyway? I'm out thousands of dollars I still owe on a car without a working engine. Don't you think any car maker worth a darn would want to know why one of their vehicles engines just seized up on the highway? Kia's been super lucky so far no one has died due to their negligence. Additionally a co-worker of mine had a problem with his Kia and will not buy one again either. For his Kia the car required a specific oil filter made and installed by Kia and if that was not used the engine fails. He was never told this when he purchased the vehicle. His insurance successfully sued Kia for over $7,000 for his engine failure. Unfortunately my insurance doesn't cover mechanical issues. Ever wonder why your Kia never quite gets the gas mileage it was rated to get? Kia has also paid out for a class action lawsuit because they lied about the MPG of many of their models. The very MPG rating that many people base a large percentage of their purchase decision on. Yeah, Kia lied about that too but kept it hush hush. You can find the information online if you look for it. I had my car into the dealership (Auffenberg) several times before the engine failure telling them something is bad wrong with the car. The Kia service department ran every kind of computer diagnostic and could find no reason for the problems which included knocking, major loss of power, major loss of fuel economy and car dying at both idle and speed. Check engine light was always on and every sensor it said was malfunctioning was replaced and it didn't help. Unfortunately I could not leave my car with Kia. Kia wouldn't supply me with a free rental. They said it was against company policy. My step daughter was dying needing a second liver transplant as all this was going on and I couldn't be without that vehicle. With only one vehicle (other than the Kia) I wouldn't be able to get to work or my step daughter wouldn't be able to be cared for properly. I told Kia this and still they refused to get me a rental while they actually got to the root of my car problem and addressed it. Instead they said sorry to hear that, we can't find any problem with your car. They actually let me leave with a car they KNEW was dangerous and about to fail. They didn't care that my family was going through a serious medical situation with my step daughter and the car behaving as it was only increased the stress on my entire family during this time. Fortunately my step daughter got her transplant just in time and is doing ok now. Not only did Kia sell me a defective product but all this happened as our family is going through the stress of a child being deathly ill, lots of additional costs for medical related expenses and Kia was told this and didn't care. Kia added thousands of dollars to my already stressed finances by selling me a defective vehicle. But it gets even better. The Kia rep in Arizona named Steve that handles my case and many others actually told me on the phone that some of Kia's cars die early and that's just the way it is. He insisted all other car manufacturers have the same problem and also refuse to repair the vehicles leaving their customers screwed too. That's certainly not my experience nor that of anyone I know. Steve at Kia flat out told me Kia isn't going to pay and I'm out of luck because I got a bad Kia and have to eat it. That's what he said. That's Kia’s customer service that said that to me. I have to shake my head and laugh every time I call Kia and their recording says "Rated #1 in initial quality 2 years in a row!" Yeah, and dies in 78,000 miles and Kia refuses to make a full recall or honor it's warranty. You won't see Kia winning any customer service awards or vehicle longevity awards. My advice to anyone that has a Kia (ESPECIALLY if it's a 2.4L) is to trade it in and get something other than a Kia before it dies and your left paying off a car that doesn't run. I liked Kia at one time or I wouldn't have bought one. What I've found out since has opened my eyes to the quality of their vehicles and their denials of their own manufacturing defects even if it could cost lives or severely screw consumers over financially. Buying a Kia might make you think you're getting more quality for less money but it's all based upon lies and cover-ups. That is my Kia experience and it's the WORST experience I've had with any company on any level at any time in my 31 (47 - 16) years of driving cars.
I think the overall aesthetics and design language will have to grow on me, but that still doesn't impact how impressed I am with Kia/Hyundai's new vehicles. I vaguely remember when they were still a young company here in the states, and boy have they grown. That said, I really think their second generation (2005-2009 or so) was their best iteration of the Sportage. Ours was a fairly well-equipped '05 EX V6 w/ 4WD. It wasn't the most refined vehicle, and there were small things that annoyed me, but it was still reliable, moderately safe, extremely comfortable and exceptionally well designed. I guess they haven't been able to hit that same winning formula again. Perhaps when I'm ready for a new car in four or five years I'll consider a Kia again!
+kishawn gumbs Believe it or not, I'd actually recommend holding on to that 2009 instead. I had a 2005, which was the first year of that generation, and I greatly miss it and I do much prefer it to the newer ones, but the new ones are excellent nonetheless.
+Darren on Cars (NoKia4U) your so correct, I had a chance to obtain a 2016 tucson an i felt it wasnt enough to move up to so i held on to the kia 2009, which i still drives with 56000 mile where i liv is very small so yes, but i like it alot the only thing needed in 2010 was to refresh it i feel. But cars are like phones these days with a lil more wait one can find happiness for they the developers always lookn to improve, and the way people talkin about the front it may be refreshed but i personally like the look. I think ill get this and let my bro drive the 2009
I don't like that the instrument panels that have the menu options do not display a fuel warning light until the computer says 25 miles til empty. The kia models that run the orange lighted trip computer it warns you at 50 miles til empty. I was in my wifes 2016 Sorento just last night and came pretty close to seeing how well the range to empty worked, I had the screen set on showing my speed and when I saw the warning light came on I saw that it said 25 miles to empty. I was about 14 miles from a gas station in the middle of nowhere. Had I been warned at 50 miles I would have stopped 20 miles back and got gas.
This kia is amazing. I am saying this as the son of parents who owned a 2012 jeep grand cherokee, $50,000 dollar TURD. We had our time with stupid usless so called "fancy" options in cars so we got a base model 2017 sportage. Only 28,000! And it has waaaay more build quality, smoother ride...etc. Korean and japanese are the way to go. For those who have a grand cherokee 2011-2013.. By the time we hit 130k kilometers, it had: 2 bad heads, left and right. Thats a 6000 dollar repair. So that 6 grand will take you another 4 years worth of travelling before more heads go to shit. Shitty everything... So shitty. Neve buy dodge. Kia is the way to go
Oh yeah and can you imagine people pay 35,000 for a VW Tiguan which is a junk and does not even off road like Gran Cherokee, instead of buying this crossover.
Cameron, are there any Lincoln dealerships in California because in my state which is Virginia, I don't think there's any Lincoln delerships. So if you find one in California, can you review the 2016 Lincoln Navigator L Limited edition?
The shape is good, but the front is still amateurish in design, pickachu looking childish, no strong design elements. The rear is perfect IMO, wheels are stylish, interior is acceptable but bland, gauges look flat and cheap. I just don't understand why car companies hire untalented designers for such a high volume expensive product with so much competition out there! Either you find talented designers like Audi/ BMW/ etc, or just get input from architects who design incredible structures that are a 1000 times more complicated and beautiful than a little car! Car companies are so narrow minded and void of any passion compared to other industries...great designs=more profit than saving a few pennies!
Looks good in the vid but ugly in person. Also looks and feels cheap inside. Went to dealership to check out and found out EX was around 25k. SX was around 30k. Thats with all the rebates. No more bang for bucks on Hyundai and Kias. Go Look at CR-V Touring or Rav4 SE. Both top of line under 30k. They are cheaper and overall better car. Resale value is beyond horrible on Kia and Hyundais.
KIA replaced my kids 2013 Optima’s blown engine w 118k miles NO questions asked. I was blown away by their customer service. A Honda guy making the switch to Kia.
Glad to see that you've integrated test drives into your reviews. Keep up the good work!
+Mathieu Lacasse maybe you could place your camera at the back seat so we can actually see you driving :)
I only do test drives with new Kias right now and im able to do them with used cars
Here is my Kia experience. Anyone in my position has encountered the same thing from Kia. If you cannot supply them with up to date maintenance records on your vehicle they will not cover it. So for instance, if you change your own oil you're screwed. Might work if you saved all your receipts but very few people are in the habit of saving receipts of them doing their own oil changes. This ploy Kia uses is well documented if you want to look it up, I have, and it’s out there. Also my car would be covered under the SC147 recall as the symptoms of my engine seizing up (engine needs replaced) followed the exact same symptomology as those the manufacturing defect notes in the recall. The recall notice even appears on my Carfax report. Again you can find all the recall information online. The reason my car isn't part of the SC147 recall according to Kia is because it is MPI instead of GDI. All the rest of the engine is the exact same, 2.4L theta II. Kia says that because my car uses a different kind of fuel injection method that it cannot be affected by the metal filings left in the engine block which is what the SC147 recall is all about. That's totally absurd on its face but that's Kia's position. The vehicles Kia did recall was done after many government threats as well as numerous lawsuits brought by disgruntled Kia owners for which there are many. Kia's mother company, Hyundai actually recalled their vehicles for the same problem immediately when the issue was discovered. It took Kia several years later to admit to the problem and issue a recall even though they were well aware of the problem. Where was Kia's concern for people being killed due to this manufacturing defect? A car having its engine seize up on the interstate would be something that would concern most companies immediately but not Kia. Unless Kia completely changes the way it does business they will continue to cost consumers thousands of dollars for defective cars and probably end up killing people due to their own negligence. I had to argue, write emails, file complaints with various entities, etc just to get Kia to actually LOOK at my engine at no cost to me to determine the how and why of the engine failure. Kia refused to cover my car even though it is under warranty and furthermore refused to even LOOK at my car to see what caused the failure. I'm still waiting for a callback from Kia with their assessment. Kia actually agreed to take my valve cover off to take a look at my car once I complained as high up as I could to Kia. This was after several months of my car sitting dead on the Auffenberg Kia lot in Metro east St Louis. Kia actually told me I'd have to pay $1500 up front to have my engine failure looked into initially. My constant pressure on Kia finally got them to say they would take my valve cover off for no fee which costs Kia less than $50 in labor. Kia had no desire whatsoever to know what caused my engine to seize up. Their ONLY concern was to avoid any acknowledgement of any responsibility or liability. Kia already knew what caused the engine to fail. The same thing that happened to hundreds of thousands of the same engines made by Kia and Hyundai. It was the exact same problem as the Kia SC147 recall. Taking the valve cover off will not help. There was no oil leak. No oil smell. Never any indication of any problem with the valve cover. It's simply a ploy for Kia to say we looked at your engine and it's your fault. Who would trust their assessment at this point anyway? I'm out thousands of dollars I still owe on a car without a working engine. Don't you think any car maker worth a darn would want to know why one of their vehicles engines just seized up on the highway? Kia's been super lucky so far no one has died due to their negligence. Additionally a co-worker of mine had a problem with his Kia and will not buy one again either. For his Kia the car required a specific oil filter made and installed by Kia and if that was not used the engine fails. He was never told this when he purchased the vehicle. His insurance successfully sued Kia for over $7,000 for his engine failure. Unfortunately my insurance doesn't cover mechanical issues. Ever wonder why your Kia never quite gets the gas mileage it was rated to get? Kia has also paid out for a class action lawsuit because they lied about the MPG of many of their models. The very MPG rating that many people base a large percentage of their purchase decision on. Yeah, Kia lied about that too but kept it hush hush. You can find the information online if you look for it. I had my car into the dealership (Auffenberg) several times before the engine failure telling them something is bad wrong with the car. The Kia service department ran every kind of computer diagnostic and could find no reason for the problems which included knocking, major loss of power, major loss of fuel economy and car dying at both idle and speed. Check engine light was always on and every sensor it said was malfunctioning was replaced and it didn't help. Unfortunately I could not leave my car with Kia. Kia wouldn't supply me with a free rental. They said it was against company policy. My step daughter was dying needing a second liver transplant as all this was going on and I couldn't be without that vehicle. With only one vehicle (other than the Kia) I wouldn't be able to get to work or my step daughter wouldn't be able to be cared for properly. I told Kia this and still they refused to get me a rental while they actually got to the root of my car problem and addressed it. Instead they said sorry to hear that, we can't find any problem with your car. They actually let me leave with a car they KNEW was dangerous and about to fail. They didn't care that my family was going through a serious medical situation with my step daughter and the car behaving as it was only increased the stress on my entire family during this time. Fortunately my step daughter got her transplant just in time and is doing ok now. Not only did Kia sell me a defective product but all this happened as our family is going through the stress of a child being deathly ill, lots of additional costs for medical related expenses and Kia was told this and didn't care. Kia added thousands of dollars to my already stressed finances by selling me a defective vehicle. But it gets even better. The Kia rep in Arizona named Steve that handles my case and many others actually told me on the phone that some of Kia's cars die early and that's just the way it is. He insisted all other car manufacturers have the same problem and also refuse to repair the vehicles leaving their customers screwed too. That's certainly not my experience nor that of anyone I know. Steve at Kia flat out told me Kia isn't going to pay and I'm out of luck because I got a bad Kia and have to eat it. That's what he said. That's Kia’s customer service that said that to me. I have to shake my head and laugh every time I call Kia and their recording says "Rated #1 in initial quality 2 years in a row!" Yeah, and dies in 78,000 miles and Kia refuses to make a full recall or honor it's warranty. You won't see Kia winning any customer service awards or vehicle longevity awards. My advice to anyone that has a Kia (ESPECIALLY if it's a 2.4L) is to trade it in and get something other than a Kia before it dies and your left paying off a car that doesn't run. I liked Kia at one time or I wouldn't have bought one. What I've found out since has opened my eyes to the quality of their vehicles and their denials of their own manufacturing defects even if it could cost lives or severely screw consumers over financially. Buying a Kia might make you think you're getting more quality for less money but it's all based upon lies and cover-ups. That is my Kia experience and it's the WORST experience I've had with any company on any level at any time in my 31 (47 - 16) years of driving cars.
I think the overall aesthetics and design language will have to grow on me, but that still doesn't impact how impressed I am with Kia/Hyundai's new vehicles. I vaguely remember when they were still a young company here in the states, and boy have they grown.
That said, I really think their second generation (2005-2009 or so) was their best iteration of the Sportage. Ours was a fairly well-equipped '05 EX V6 w/ 4WD. It wasn't the most refined vehicle, and there were small things that annoyed me, but it was still reliable, moderately safe, extremely comfortable and exceptionally well designed. I guess they haven't been able to hit that same winning formula again.
Perhaps when I'm ready for a new car in four or five years I'll consider a Kia again!
I have the 2009 and its pretty good but im considering this one, if not something luxurious
+kishawn gumbs Believe it or not, I'd actually recommend holding on to that 2009 instead. I had a 2005, which was the first year of that generation, and I greatly miss it and I do much prefer it to the newer ones, but the new ones are excellent nonetheless.
+Darren on Cars (NoKia4U) your so correct, I had a chance to obtain a 2016 tucson an i felt it wasnt enough to move up to so i held on to the kia 2009, which i still drives with 56000 mile where i liv is very small so yes, but i like it alot the only thing needed in 2010 was to refresh it i feel. But cars are like phones these days with a lil more wait one can find happiness for they the developers always lookn to improve, and the way people talkin about the front it may be refreshed but i personally like the look. I think ill get this and let my bro drive the 2009
Nice Review C! Glad to see the test drive in this video. The dude in the pickup was a creeper for sure...Yikes.
Engine noise or wind noise (whichever it is) seems pretty noticeable.
Love the new design! It's a stunner! (:
Woah, swarm of Lexus predator faces freaked me out at 03:00.
Quality freaks you out? That's a shame.
+Fussinated lol at first.
i feel sorry everyone that will not go for this new technology of kia which is creating waves among the global 💛💛💪💪
Nice Job liking the video. I am going to have to test drive one.
I don't like that the instrument panels that have the menu options do not display a fuel warning light until the computer says 25 miles til empty. The kia models that run the orange lighted trip computer it warns you at 50 miles til empty. I was in my wifes 2016 Sorento just last night and came pretty close to seeing how well the range to empty worked, I had the screen set on showing my speed and when I saw the warning light came on I saw that it said 25 miles to empty. I was about 14 miles from a gas station in the middle of nowhere. Had I been warned at 50 miles I would have stopped 20 miles back and got gas.
Great review, very informative. We just test drove one yesterday and we really love it. We're torn between this and the Mazda CX-5.
which one did you buy ?
Omg that creeper tho. LoL! I love the new Sportage, the front end still needs to grow on me a bit.
What creeper? Aha
It was a guy in a truck next to you.. He was totally creeping haha.
Julien Michael oh aha ya
Oh! Yeah it is way better than a junk VW Tiguan.
Nice Review I hate the looks of the new front end on this. I may wait for the 18 to come out or go somewhere else.
I saw this at the new York Auto show. I love it
This kia is amazing. I am saying this as the son of parents who owned a 2012 jeep grand cherokee, $50,000 dollar TURD. We had our time with stupid usless so called "fancy" options in cars so we got a base model 2017 sportage. Only 28,000! And it has waaaay more build quality, smoother ride...etc. Korean and japanese are the way to go.
For those who have a grand cherokee 2011-2013.. By the time we hit 130k kilometers, it had: 2 bad heads, left and right. Thats a 6000 dollar repair. So that 6 grand will take you another 4 years worth of travelling before more heads go to shit. Shitty everything... So shitty. Neve buy dodge. Kia is the way to go
Oh yeah and can you imagine people pay 35,000 for a VW Tiguan which is a junk and does not even off road like Gran Cherokee, instead of buying this crossover.
I would enjoy the Celling heights as some of us are tall. Thank you so much.
Cameron, are there any Lincoln dealerships in California because in my state which is Virginia, I don't think there's any Lincoln delerships. So if you find one in California, can you review the 2016 Lincoln Navigator L Limited edition?
Cameron, If you have enough time, Can you please review the 2005 Mercury Mountaineer or the 2010 Mercury Milan if you can find one of those?
Is their a V6 in the sportage????
Anyone notice the guy in the truck at 14:46 lmao 😂😂😂
Lol he must've thought he was talking to himself
Why the passenger door panel has different design than the driver door?
All hail Hypnotoad!
I would like the Cubic feet of back storage with and with out the seats down, would it hold a wheelchair?
Good review
Very new beautiful cx5
I would by this one over a VW junk Audi Q5.
Yasssss it actually looks nice now lol :)
WHY DOES IT SOUND CLICKY⁉️
Porsche is pronounced Porshuh!
Did he just say buy a CR-V? The dash layout is as ugly as the CR-V rear end.
y en donde tiene el freno de mano gracias por la respuesta
En un boton abajo de la palanca de velocidades
The shape is good, but the front is still amateurish in design, pickachu looking childish, no strong design elements. The rear is perfect IMO, wheels are stylish, interior is acceptable but bland, gauges look flat and cheap. I just don't understand why car companies hire untalented designers for such a high volume expensive product with so much competition out there! Either you find talented designers like Audi/ BMW/ etc, or just get input from architects who design incredible structures that are a 1000 times more complicated and beautiful than a little car! Car companies are so narrow minded and void of any passion compared to other industries...great designs=more profit than saving a few pennies!
Nice vehicle, but mediocre fuel consumption. Too bad, will not buy.
diesel sportage is even better to drive
🎥 DOES THIS MODEL HAVE A CD PLAYER⁉️
Nope
Hey, a local
Terrible fuel economy
GOOD PRICE💴💳
What were they thinking when they designed the front. This car needs Jesus! lol nice review btw #1supporter
it looks so cheap still
It looks ugly! And from a distance, it reminds a lot of the Chevy Equinox (from the front).
Looks more Porsche Cayenne to me
This guy is lost....
Looks good in the vid but ugly in person. Also looks and feels cheap inside. Went to dealership to check out and found out EX was around 25k. SX was around 30k. Thats with all the rebates. No more bang for bucks on Hyundai and Kias. Go Look at CR-V Touring or Rav4 SE. Both top of line under 30k. They are cheaper and overall better car. Resale value is beyond horrible on Kia and Hyundais.
jun park it looks just as you stated in person as in the video yuck
BS, the top of the line CR-V is more than 30k! The touring is almost 33K!