I mean, she is literally fighting for her life here... and she still comes to work on backshift to boot? Special lady.. deserved something really, really beautiful!!
She said she feels special that she got $6000, for her 6 grandchilren, and her husand feels humble. No mention of her effort going to work through her cancer treatments. He should have at least given them a vacation together to somewhere excotic. Pizza Pizza did more their employees, he bought one a car. What a shame Home Hardware!
Promotions and raises are needed to show appreciation for their work, as well as the gifts. If you see one struggle in life, then see all workers who struggle. Increase wages will make happy employees.
I have to say...the comments regarding gifts being small...the company is under no obligation to give the employees anything. The employees all said with great emotion, how special the gifts made them feel, recognized. In my opinion, I think that is what matters. The gifts were thoughtful and the boss also recognized changes that will be made to make their jobs easier. How many of us would be grateful just for that? 😊
And people seem to forget that this is scripted reality and it's been uncovered years ago that the big gifts other companies promise don't make it to the employees most of the time. This is all just for show.
I have worked in the construction industry for over 20 years, and I honestly believe that stocking drywall in new construction is one of the most laborious jobs in the industry. I have always had a lot of respect for those guys. I have moved a little bit of drywall in my time and I couldn't imagine doing it all day,every day! #RESPECT
Being in the trades, I've moved my share of drywall enough to know it is very demanding on the body and equally dangerous getting hurt. They could make moving easier using the plastic panel handles that sell for under $10 and realize that there are simple ways to carry while using one arm around the front, as though carrying timber. This helps allowing the freehand to open doors and maneuver around corners etc...
I've done alot of work in construction thousands of houses. Drywall is heavy but have you heard of concrete? 80 pd bags of death . Also 60 pd bundles of shingles up ladders is painful too. Drywall is third I think.
@@BPI906 reading comprehension is fundamental. I said stocking drywall was one of the most laborious. Never said it was number one. Why do some people feel the need to argue when there is no argument?
started framing when i was13 ill be 57 this july other than 6 years in the army and a few years doing commercial fishing I've done construction my whole life still doing remodels with my middle son and his wife. moved hung and finished so much sheetrock i can honestly say yes that humping sheet rock and lugging bundles of shingles up a ladder are both seriously hard jobs
Ih you worked almost every day during chemo therapy? Here’s 6 thousand for your 6 grand kids. I bet these board members felt pretty stupid after they saw what other smaller companies have done for their employees
I've been watching episodes of Undercover Boss from America, Canada and Australia...and without a doubt, this one put the biggest smile on my face. What an absolutely fabulous group of hard working and genuinely wonderful people, who all appear to deserve enormous respect and every success and happiness in life! Cheers from Oz.
Dyllon is an amazing man, husband, father, and employee! This world needs more family men like him! Being home with no desire to run around and things outside away from his family!
A private chain, Home Hardware, competing against international corporations, and people in the comment section do not seem to understand the difference. Loved this video. The employees know the value of this company.
At the last company I worked for my boss told me that the board in America had decided to recognise and reward a small number of employees. I think it was suppossed to have been kept quiet until it happened but word got out that this special award was coming. What we actually got was a cheap engraved pen - it was engraved with the company name, apparently it was too expensive to have them done individually. It felt more like a kick in the nuts than a reward for going the extra mile. It was shortly after one of the vp's had paid 6 million dollars for a house in the bay area of California. I think Terry was pretty generous here and it was clear he had gone along way to find things special to each person - that means a lot more than just signing a cheque in my opinion.
Yeah. This company I just left, got really big with new contracts. They gave us Merry Christmas cards. For Christmas. No pay raises, and a huge list of to do's before March for the performance review to get the $2-3% increase. I threw in my two week notice and left a week early. 👍 This other company gave me 4 dollar raise with as drawn out place for me to become a supervisor. Is training me in the bay area for two weeks, paid for food, lodging etc. And the medical is better and cheaper...
Awesome employees because of an awesome executive vp and coo. Mr. Terry Davis is such an awesome human being. The man was not just respectfull to the employees he was working with, but he was all smiles and gentle with them. It was all natural too. If he acted, he's an amazing actor. I doubt it though. What amazing human beings are the employees as well. Each with their own incredible stories of difficulties, and yet, they're all so kind, gentle, and friendly. This is now my favorite episode of undercover boss. It should serve as the model for all companies in the world.
The vp that was at the table when he talked to his corporate about what needed to change was my neighbor when I still lived at home. Still work on his car. He's a super nice guy
I know they don't have to give anything, but with the dedication and work ethic these people showed, those were some really tightwad payouts at the end.
I'm a contractor. You might want to TRY to be competitive with those American stores. I would rather buy from a Canadian company, but not at the inflated prices of HH. My bottom line means something to me. You compete, you get my business.
A friend of my dads owns a HomeHardware and its 100% like this in his store. And trust me its not usually the guy stocking the shelves that put shot in the wrong spot its the customers just toss the parts they grab by accident in the wrong place.
I worked for a local lumber yard and carried sheetrock and the boss always told us employees to put the sheetrock where the customers wanted it, either up stairs or down stairs, it was very difficult at times but he ALWAYS had repeat customers for doing that!
I watch this show for the workers, in my years of employment I have worked for temp agencies they used to send me to new places every few days, I met these people who are so committed to their jobs, it is people like these who make these places not the bosses,, For 10 bad apples there is always 1 Amazing human who has so much to offer to new people like me on there 1st day.
When they was lifting the insulation there's a number of things that could be changed, 1) two man lifting as its far too heavy for one person to continue to lift that weight. 2) the safety railing can become a safety gate that allows it to open and then the employees can push if off instead of lifting over railing and risking an injury. even better a surface hydraulic ramp so the product isn't being thrown down as anybody could walk below and risk it hitting them.
Can confirm that, I was working at Lowes in my hometown and we had a young employee be forced to carry insulation to storage on his own, our supervisor refused to let anyone help him, the young employee tripped on a pallet and the insulation fell on his chest and cracked 3 ribs. He sued the store as a result of his injury. After I quit working with them, a new regulation was put in requiring a lift to move insulation.
Invest money in continuous improvement or spend it on continuous lawsuits and Workman's Compensation claims. There's always room for improvement when you understand that things can always be improved upon. That entire railing system could be converted to a horizontal sliding gate that doubles back on itself. You wouldn't lose any storage space. A hydraulic lift platform could be attached to the walkway to also prevent damage to the product and injury to the worker. Or, use an overhead crane with a handheld controller; they're definitely not using the space on the ceiling for storage...
All of y’all are talking about how cheap this boss is being. It seems to me that he is a very caring person who took time to do something very personal for each employee. Airfare isn’t cheap esp for a band with all their gear.. and recording studio time is very costly. He did something amazing for all of the employees. That is pretty special in my book.
For those that think Home Hardware was so generous you should watch other undercover boss shows. To give a lousy 1000 bucks to each grandchild for their education is absolutely nothing. The woman is dying and that's what he thinks would be a great gift. If that isn't bad then think about the fact it was fod both of them. The other guy got his whole band sent to do a recording. SMH on what is fair. Just another cheap boss. They shouldn't have told him their ideas and just let the store lose business. I have liked to buy home hardware stuff because they are canadian...but now that I see that a few thousand is all they can do for their very hardworking employees I have changed my mind and will go to home depot if I need something
ok I have watched about 6 episodes, and have to say Canadian bosses are a wee bit tight in their gifts, I know its a gift but americans give so much more.
I live near a Home Hardware store and the staff are fantastic. They take you to the part/item you need. The people will tell you how to fix things and pick out the parts you need. I find even though the store is smaller it has a better selection than some of those huge big box stores. Prices are competitive. If they don't have it they will tell you where you can get it. Just a nice friendly place to shop in.
They are in a very tight financial spot as I understood it. Which affects all the dealers too. Wasn't there mention of having to close down? It would have been great if the gifts had been more extravagant, but you can't give what you haven't got in the budget. I didn't get the impression that he lives an affluent lifestyle or was staying in a 5-star hotel that week. In a number of these shows I get the distinct feeling that the employees catch on who the undercover boss is and milk that with their stories. This show no one seemed to recognise him which enhanced my enjoyment of the episode.
Company executive moving drywall at 60yrs old! He is lucky he didn't end up in hospital! I have been a builder in upstate NY for over 30years I would love to have one of his stores nearby because Home Cheepo and Lowers took over my area and they plain suck. Ultimately they , I believe, have raised construction costs 30%+ while simultaneously reducing the quality to a 5 year life expectancy
These Canadian undercover bosses are the cheapest ones of any country I have seen. They are getting so boring and the bosses are not giving nearly enough for the hard work they do.
Agree - with this exercise the company gains an honest insight into how to improve productivity and therefore profitability. Therefore the 'bonus' should reflect the impact that the improvement identified by the employee has on the bottom line.
Also Canada has benefits, great wage, health care , so they can’t really offer to pay for medical bills, or extra this or that because we make good money.
I totally agree, how stingy can they get, if it was a British undercover boss, they would get nothing and the bosses would be complaining that they should of used their lunchtime to make more money or keep working for the company. They see lunchtime as lazy time
As someone who did inventory counts for Acklands Grainger, Home Depot, BC Liquor Board, Walmart etc for 10 years it baffles me that Home Hardware doesn't use a simple program that keeps track of all incoming and outgoing inventory along with their bay locations. As long as the employees update the system when product is moved, all someone else has to do is scan a barcode and the inventory program will list all locations that product is in.
This is a manufacturing facility, not a retail store. They’re manufacturing product, so there’s no way to know how much has been produced except to count it
One of my biggest pet peeves about retail stores is when I'm standing there with money to spend and they make me wait while they take a phone call from an only prospective customer!
As someone who's been on sides of that scenario (customer and worker), it really depends on the company. If there's a manager or supervisor present, they'll jump down my throat if I don't pick up the phone regardless of the line - I could lose my job over that. Some places I was the sole employee on shift... never picked up the phone LOL
If i were in the boss's shoes, I would have added another worker in the plubing department,. I really enjoyed this video. My grandmother is from Canada. And I have been to Toronto many times. I love the weather there.
But at least those gifts were real. The show is scripted reality. It's not a secret most gifts never reach the employees and are only there to make the company look good in the show.
If you think a 4.8 billion dollar company is gonna buy its employees big expensive gifts I want to know what you was smoking because it damn sure ain't weed bro companies dont got to do shit for there employees except work them give them a raise here and there make sure they got their retirement you pay them and you give them breaks and vacations and thats really all
@@scottbivins4758 ain't gone lie to you brotha i was indeed smoking weed and i don't even remember making this comment 😂😂 but im aware i've been "discharged" by a big company where i was just a badge number literally a week before christmas in 2018. i realized they give bare minimum to please employees that's why i am now self employed.
I lost my mom to cancer .. she used to sneak out to work while I was sleeping after work.... I might be homeless next week but she was my mom and dad all in one and I won't disappoint her so I'll fight to make her proud
I literally have the gifts he gave them in my back pocket. He bragged about being a 4 Billion dollar corporation but only covered Dillan's rent and a baseball training camp. They literally focused on Safety, Ownership, Accuracy, Productivity, Efficiency, and effective on-boarding techniques. The basics of a forward thinking corporation. Their ideas alone will save the corporation 10's of thousands of dollars.
I hope the company is scanning these comments. Sean Homar has great ideas below. Having such a gate swing out would maximize upper tier storage and even allow a little cherry picking from a lift truck bucket.
You hope the company is scanning the comments on an illegal reupload of a show from that aired 10 years ago and was filmed before that? Over 10 years later thats not even the same company anymore. Giving advice on what they could have done differently 10 years ago is not worth a lot tbh.
What a cheap ass! Not to mention HH's over inflated prices on everything. What gets me is they did nothing for that woman who goes for her kemo therapy, and doesn't miss a day of work. You insensitive bastards. I applaud you girl👏👏👏👏 I hope you're doing well (cheers to your husband for being there)
More than ...what ? He pays typical hourly rates for time worked. Anything extra is a bonus. Keep in mind just how many employees he employs. Well maybe he should give them ALL several thousand dollars apeice atop their wages because ....What?
The Mary something Canadian boss has baught a house for an employee and paid full university education for 2 kids of another employee etc. Not all Canadian bosses are cheap, but most are.
This is where he has to think differently about customers…they’re not his, they choose to buy from their store if it’s worth their time and money. This is why competition is best, let the best store win. Later on…it looks like Amazon for construction. This company doesn’t have a way for employees, if the manager cannot tell the company officers what improvements must be made, to make sugestions on improvements that can help with productivity? The workers don’t expect much, even if it were nice to get…but if the company doesn’t have the funds, it can’t be more generous. All of you who complain the boss doesn’t give enough, have to remember the company has to diversify the revenue or the govt will take way more and the govt is not known to be savvy with our tax money (the same in the US). How would anyone like it if there was no company to work for and all of us have to apply for the govt to get a job - that’s what would happen if the companies go under due to overtaxation.
In spite of "other things;" I think it is good that these CEO's COO's/whatever you call them, actually go to front lines and experience things, that employees do, while incognito...
I thought exactly the same, but then i thought You have to remember , some bosses think if they do it for one, they have to do it for everybody. How do you thik every other staff member feels not getting that special treatment ?
He should have come to the Sydney Nova Scotia store. You can wonder around the store looking for stuff and if you ask for help your told to wait they are to busy right now. They advertise things for sale in a flyer and when you go in to get it it's never in stock and has to be ordered but never comes in. I ordered a portable AC unit on sale and after 6 trips in and 3 months later I was told it's no longer offered. I went to Home Depot and got the same AC unit right away and cheaper. Home Hardware is to expensive and I will never shop there again.
try wallmart. went to the customer service desk,to ask for help. the person there look like they are stun . no one knew where ,the product is in the store. i left.
It is easy to spot an Undercover Boss. He or she work within a group of employees and when they are around, some guys with a camera and boom microphone always follows them.
I won't say the Canadian bosses are tighter (despite their generally smaller corporations/smaller margins)...but I will say their rewards are usually more carefully selected and more aptly awarded....
My god, what a difference between Undercover Boss US and Undercover Boss Canada. In the US, people struggling to make rent, living paycheck to paycheck. In Canada, she had 100+ acres. In the US people who work like 60 hours struggle to go on Vacation, In Canada, that couple had just come back from Florida, at the time when she was undergoing chemo. In the US, their grand-grandchildren would have still to pay for those bills.
I'm glad these people got some changes, but it kind of sounded like "holy smokes, we need to spend money to make money! Upgrades? Elevating out of the dark ages with scanning technology? Who knew?!"
This boss was nice but really missed the mark on the rewards. Wonder if the employee benefits are as skimpy as what he gave them. The woman comes to work during cancer treatment and he manages $6000 for her grandkids? For someone who started at the bottom he has forgotten what that is like.
The one reason I do not go to Home Hardware, is that they advertize for items, they do not even have in stock. In fact, it took them over 5 months to get in the advertizing of a solar lamp. Someone is not giving these folks enough information as what customers want, when they want it. I go Home Depot, Lowes or Rona over Home Hardware. These other stores have workshops on how to do things since you can never get handimen and they do not like working for single women. Over 20 months ago, I built a 10 foot by 10 foot shed for using as a craft place, as my home is only 24 feet by 24 feet war time home with no basement. I want and need an electrician to get electricity for my sewing machine, heat it also since i insulated it.
Having been a waiter in restaurants across the US where standard salary was $2.13 per hour (plus we had to pay for health insurance), tips from customers were the primary foundation of our income. Add that up and try to pay rent for something other than a cardboard refrigerator box you dug out of a dumpster. Waiters across the US had (and still have) an ongoing joke: "What's the difference in a Canadian and a canoe? Well, a canoe tips". Hot tip, Canadians, when we hear you say 'a boat' instead of 'about', beware. You may have your lemons licked, your dessert spoon swiped underneath somebody's armpit, and your credit card swiped up an asscrack. As the saying goes, when in Rome ... Make it your business to learn local customs, the US is not Timbuktu, it's your next door neighbor and you should know these things.. This guy was just flat out cheap and out of touch. He gave a lady a Blue Jays tee-shirt and promised her a baseball game. Gave another a recording studio session to record "a" song. And then there was the whopping $1000 education fund for six grandchildren. What world is he living in that he thinks $1000 is going to make a dent? I'd say he did himself more damage with his "cheap treats" than if he'd not done the show at all in the first place. Giving staff the appropriate equipment to do their job in your company should not be considered a gift -- it is your RESPONSIBILITY, so don't brag about a handheld scanner. Jeez. I'd boycott this chain just for his nonsense if nothing else. He's apparently retired now and that can only be a good thing for this company. Not sure how long he'll last, considering his obesity. The company should have in-house gyms and promote healthy lifestyles. I'm all for supporting the small business, but this $4.8BILLION business needs to be better than tossing peanuts at their best staff.
coffacuppee so you’d do some greasy shit to someones food because they’re canadian and you ASSUME they wont tip(with no real reason)... get a better job if you dont want a shitty one or bitch at your state government for allowing such low wages, dont blame it on a dude giving people free shit on a scripted show lol
We don't have waiters who are paid only tips or super low salaries, so that horrid American system was a surprise to many of us Canadians visiting the USA. In stead of sabotaging our food, educate your customers.
Isn't is amazing how LITTLE the CEO's of these companies, who make SO MUCH MONEY, know so LITTLE about the companies they work for? What an eye opener!! Disgusting!!!
I liked the boss at first but mannn he was being real cheap at the end. Considering other episodes show the bosses giving out 20 thousand 50 thousand buying new houses for people lol
Hey, hard work always pays off at the end of your shift, especially if you have a good Boss/Owner that appreciates you, but damn no job Promotions and he could’ve given her that 6 thousand dollars and then give the kids $2500 a piece because that company is worth Billions 🤷🏻♂️
Common now. I'm a 5'1 woman that can load drywall. Was the manager of a local rural hardware store for 13 years. When you're more interested in your customer than yourself, you'll get the job done. Point blank.
I watched a lot of episode of undercoverboss, and for me no one can beat to what modell's done for their employees, and this episode is the most stingy boss I watched I no longer wonder why it only has 280k views, because the boss who can be seen in this episode is stingy
All I have to say that we cannot order easily online. And then I go to my "local" home hardware and the product is hard to retrieve and harder to return when the product is incorrect.
So much better than the Yank Undercover Boss as realistic with their gratitude, i.e - Not throwing houses, cars, $250K cheques and a whole business franchise at employees.
Home Hardware took a "shit kicking" when Home Depot and Lowes came on the scene,also our good old Canadian Tire as competitors. Unfortunately and fortunately we don't have the population to support big profits that they do in the states .
YEAH... HE SHOULD HAVE DONE SOMETHING MORE PERSONAL TO THE PICKER COUPLE.. ESPECIALLY THE WIFE..AWWWI MEAN THE EDUCATION FUNDS WERE NICE.. BUT SOMETHING SPECIAL FOR HER...
How about having a HAND HELD scanner on a nice lanyard to your wrist, so that you could scan the UPC on a plumbing item, then scan the UPC that is on the label/marker/price tag that is in the front of every bin, if the scanner shows a GREEN/GO light then that is a correct match & you KNOW that is the proper BIN for said item to be placed into, a RED/NOGO signal means you need to keep looking until you DO find the correct bin. That type of system would make EVERYONE'S life a bit easier AND go a long way to help people from getting home with the wrong items, at least those STUPID enough to ""ONLY MEASURE ONCE BEFORE CUTTING"" or in other words, NOT making sure that what they picked up was the correct item they WANTED/NEEDED, just because the lil sign said so!!!
I mean, she is literally fighting for her life here... and she still comes to work on backshift to boot? Special lady.. deserved something really, really beautiful!!
She said she feels special that she got $6000, for her 6 grandchilren, and her husand feels humble. No mention of her effort going to work through her cancer treatments. He should have at least given them a vacation together to somewhere excotic. Pizza Pizza did more their employees, he bought one a car. What a shame Home Hardware!
This is the most heartwarming episode of this series that I have seen. The loyalty of these employees speaks buckets.
Ok that was a very meager show of appreciation, im sure the company could have done a bit more!
Initially, I thought the same. But we don't know how dire the company's financial situation is.
@@asmartbajan sure had a big smile saying they were worth 4.8 billion 🤣
@@asmartbajan What? He said they're worth almost $5 billion!
He's just upset that they made him work.. 😂
yeah, been watchung the american version and some bosses were giving away 100k to employees..!
Promotions and raises are needed to show appreciation for their work, as well as the gifts.
If you see one struggle in life, then see all workers who struggle.
Increase wages will make happy employees.
@ 5:55 when he said im stepping down I could see all the people at the table sharpening their knives in their head as to who is getting his job lol😂😂😂
yeah the smile on that one guy lol
I have to say...the comments regarding gifts being small...the company is under no obligation to give the employees anything. The employees all said with great emotion, how special the gifts made them feel, recognized. In my opinion, I think that is what matters. The gifts were thoughtful and the boss also recognized changes that will be made to make their jobs easier. How many of us would be grateful just for that? 😊
And people seem to forget that this is scripted reality and it's been uncovered years ago that the big gifts other companies promise don't make it to the employees most of the time. This is all just for show.
MD; attitude is everything, and these people have it. Very refreshing epiisode
I have worked in the construction industry for over 20 years, and I honestly believe that stocking drywall in new construction is one of the most laborious jobs in the industry. I have always had a lot of respect for those guys. I have moved a little bit of drywall in my time and I couldn't imagine doing it all day,every day! #RESPECT
Being in the trades, I've moved my share of drywall enough to know it is very demanding on the body and equally dangerous getting hurt. They could make moving easier using the plastic panel handles that sell for under $10 and realize that there are simple ways to carry while using one arm around the front, as though carrying timber. This helps allowing the freehand to open doors and maneuver around corners etc...
I've done alot of work in construction thousands of houses. Drywall is heavy but have you heard of concrete? 80 pd bags of death . Also 60 pd bundles of shingles up ladders is painful too. Drywall is third I think.
@@BPI906 reading comprehension is fundamental. I said stocking drywall was one of the most laborious. Never said it was number one. Why do some people feel the need to argue when there is no argument?
started framing when i was13 ill be 57 this july other than 6 years in the army and a few years doing commercial fishing I've done construction my whole life still doing remodels with my middle son and his wife. moved hung and finished so much sheetrock i can honestly say yes that humping sheet rock and lugging bundles of shingles up a ladder are both seriously hard jobs
@@human_bot_ Jesus, Mary & Joseph hangin off the cross, it sounds like you're the argumentative one !! Why don't ya have another cocktail or nine.
Just a weeeee bit tight with gifts.....
They’re probably still paying off that boardroom table lol
Ih you worked almost every day during chemo therapy? Here’s 6 thousand for your 6 grand kids. I bet these board members felt pretty stupid after they saw what other smaller companies have done for their employees
Agreed
@@shannonrideshare1856 q
Undercover Scrooge 🔍🤔
I've been watching episodes of Undercover Boss from America, Canada and Australia...and without a doubt, this one put the biggest smile on my face. What an absolutely fabulous group of hard working and genuinely wonderful people, who all appear to deserve enormous respect and every success and happiness in life! Cheers from Oz.
Say hi to
Dorothy
The tin man
The cowardly lion
And
The
Scarecrow
💃🤖🐱🤠
Dyllon is an amazing man, husband, father, and employee! This world needs more family men like him! Being home with no desire to run around and things outside away from his family!
How you would possibly know that is nothing short of amazing !
A private chain, Home Hardware, competing against international corporations, and people in the comment section do not seem to understand the difference. Loved this video. The employees know the value of this company.
At the last company I worked for my boss told me that the board in America had decided to recognise and reward a small number of employees. I think it was suppossed to have been kept quiet until it happened but word got out that this special award was coming. What we actually got was a cheap engraved pen - it was engraved with the company name, apparently it was too expensive to have them done individually. It felt more like a kick in the nuts than a reward for going the extra mile. It was shortly after one of the vp's had paid 6 million dollars for a house in the bay area of California. I think Terry was pretty generous here and it was clear he had gone along way to find things special to each person - that means a lot more than just signing a cheque in my opinion.
It is called being Canadian!
Yeah. This company I just left, got really big with new contracts.
They gave us Merry Christmas cards. For Christmas.
No pay raises, and a huge list of to do's before March for the performance review to get the $2-3% increase. I threw in my two week notice and left a week early. 👍
This other company gave me 4 dollar raise with as drawn out place for me to become a supervisor. Is training me in the bay area for two weeks, paid for food, lodging etc. And the medical is better and cheaper...
I thought for such a big company he was pretty chintzy with his appreciation
Awesome employees because of an awesome executive vp and coo.
Mr. Terry Davis is such an awesome human being.
The man was not just respectfull to the employees he was working with, but he was all smiles and gentle with them.
It was all natural too.
If he acted, he's an amazing actor.
I doubt it though.
What amazing human beings are the employees as well.
Each with their own incredible stories of difficulties, and yet, they're all so kind, gentle, and friendly.
This is now my favorite episode of undercover boss.
It should serve as the model for all companies in the world.
The vp that was at the table when he talked to his corporate about what needed to change was my neighbor when I still lived at home. Still work on his car. He's a super nice guy
I know they don't have to give anything, but with the dedication and work ethic these people showed, those were some really tightwad payouts at the end.
I'm a contractor. You might want to TRY to be competitive with those American stores. I would rather buy from a Canadian company, but not at the inflated prices of HH.
My bottom line means something to me. You compete, you get my business.
Hard to compete against the huge American corps who buy in bulk that a small Canadian company can't touch.
I worked security at home hardware in st. Jacob's, Ontario. They treated us very well even though we were an independent company.
Love this program, it's so heart warming to see so many wonderful people and learn about their experiences.
A beautiful group of employees, absolutely delightful!!
A friend of my dads owns a HomeHardware and its 100% like this in his store. And trust me its not usually the guy stocking the shelves that put shot in the wrong spot its the customers just toss the parts they grab by accident in the wrong place.
I worked for a local lumber yard and carried sheetrock and the boss always told us employees to put the sheetrock where the customers wanted it, either up stairs or down stairs, it was very difficult at times but he ALWAYS had repeat customers for doing that!
And you were getting paid right???
I watch this show for the workers, in my years of employment I have worked for temp agencies they used to send me to new places every few days, I met these people who are so committed to their jobs, it is people like these who make these places not the bosses,, For 10 bad apples there is always 1 Amazing human who has so much to offer to new people like me on there 1st day.
When they was lifting the insulation there's a number of things that could be changed, 1) two man lifting as its far too heavy for one person to continue to lift that weight. 2) the safety railing can become a safety gate that allows it to open and then the employees can push if off instead of lifting over railing and risking an injury. even better a surface hydraulic ramp so the product isn't being thrown down as anybody could walk below and risk it hitting them.
That's exactly the way I used to do the bundles by myself off a railing. And there's no room for a gate there.
@@BPI906 plenty of room for a gate.
And that's the point you shouldn't be lifting alone.
Can confirm that, I was working at Lowes in my hometown and we had a young employee be forced to carry insulation to storage on his own, our supervisor refused to let anyone help him, the young employee tripped on a pallet and the insulation fell on his chest and cracked 3 ribs. He sued the store as a result of his injury. After I quit working with them, a new regulation was put in requiring a lift to move insulation.
Invest money in continuous improvement or spend it on continuous lawsuits and Workman's Compensation claims. There's always room for improvement when you understand that things can always be improved upon. That entire railing system could be converted to a horizontal sliding gate that doubles back on itself. You wouldn't lose any storage space. A hydraulic lift platform could be attached to the walkway to also prevent damage to the product and injury to the worker. Or, use an overhead crane with a handheld controller; they're definitely not using the space on the ceiling for storage...
2 men can load more & faster.
You're so handsome then and even more now. I think what you are doing is a wonderful thing 😊 I wish I had a boss like you when I was working 💜💜
All of y’all are talking about how cheap this boss is being. It seems to me that he is a very caring person who took time to do something very personal for each employee. Airfare isn’t cheap esp for a band with all their gear.. and recording studio time is very costly. He did something amazing for all of the employees. That is pretty special in my book.
For those that think Home Hardware was so generous you should watch other undercover boss shows. To give a lousy 1000 bucks to each grandchild for their education is absolutely nothing. The woman is dying and that's what he thinks would be a great gift. If that isn't bad then think about the fact it was fod both of them. The other guy got his whole band sent to do a recording. SMH on what is fair. Just another cheap boss. They shouldn't have told him their ideas and just let the store lose business. I have liked to buy home hardware stuff because they are canadian...but now that I see that a few thousand is all they can do for their very hardworking employees I have changed my mind and will go to home depot if I need something
ok I have watched about 6 episodes, and have to say Canadian bosses are a wee bit tight in their gifts, I know its a gift but americans give so much more.
Mani Quin Usually much lower profits in Canada because of market population.
population of usa is massive compared to Canada yet we have just as many companies; overall Americans are much richer than Canadians
The economy is not as high as the states besides usa currency is worrh more than canada
I've been reading comments about cheap gifts at the end. Not at all! Very generous and personalised! A gift is exactly that.
I live near a Home Hardware store and the staff are fantastic. They take you to the part/item you need. The people will tell you how to fix things and pick out the parts you need. I find even though the store is smaller it has a better selection than some of those huge big box stores. Prices are competitive. If they don't have it they will tell you where you can get it. Just a nice friendly place to shop in.
They are in a very tight financial spot as I understood it. Which affects all the dealers too. Wasn't there mention of having to close down? It would have been great if the gifts had been more extravagant, but you can't give what you haven't got in the budget. I didn't get the impression that he lives an affluent lifestyle or was staying in a 5-star hotel that week. In a number of these shows I get the distinct feeling that the employees catch on who the undercover boss is and milk that with their stories. This show no one seemed to recognise him which enhanced my enjoyment of the episode.
I wholeheartedly agree with everything you wrote. Cheers.
Agreed and rent paid for a year is really nothing to sneeze at. There’s many accusations of being cheap and that doesn’t seem fair.
Company executive moving drywall at 60yrs old! He is lucky he didn't end up in hospital!
I have been a builder in upstate NY for over 30years I would love to have one of his stores nearby because Home Cheepo and Lowers took over my area and they plain suck. Ultimately they , I believe, have raised construction costs 30%+ while simultaneously reducing the quality to a 5 year life expectancy
These Canadian undercover bosses are the cheapest ones of any country I have seen. They are getting so boring and the bosses are not giving nearly enough for the hard work they do.
Not everything is a handout
Agree - with this exercise the company gains an honest insight into how to improve productivity and therefore profitability. Therefore the 'bonus' should reflect the impact that the improvement identified by the employee has on the bottom line.
@@magnabeast88 You say about people whose jobs, that they *work*, are literally the point of the show.
Also Canada has benefits, great wage, health care , so they can’t really offer to pay for medical bills, or extra this or that because we make good money.
I totally agree, how stingy can they get, if it was a British undercover boss, they would get nothing and the bosses would be complaining that they should of used their lunchtime to make more money or keep working for the company. They see lunchtime as lazy time
Watch a few of these Canadian undercover boss and.tjese bosses are so cheap these workers deserve much more
As someone who did inventory counts for Acklands Grainger, Home Depot, BC Liquor Board, Walmart etc for 10 years it baffles me that Home Hardware doesn't use a simple program that keeps track of all incoming and outgoing inventory along with their bay locations. As long as the employees update the system when product is moved, all someone else has to do is scan a barcode and the inventory program will list all locations that product is in.
It makes them money cause they can hire more for tax deduction
This is a manufacturing facility, not a retail store. They’re manufacturing product, so there’s no way to know how much has been produced except to count it
One of my biggest pet peeves about retail stores is when I'm standing there with money to spend and they make me wait while they take a phone call from an only prospective customer!
I hate that to, I mean what do you do just standing there but, I understand it could be anybody on the phone, maybe not a customer!
Same i would just leave
The people on the phone are customers too If the call came in before you walked over then yeah, you wait until the call is finished.
As someone who's been on sides of that scenario (customer and worker), it really depends on the company. If there's a manager or supervisor present, they'll jump down my throat if I don't pick up the phone regardless of the line - I could lose my job over that. Some places I was the sole employee on shift... never picked up the phone LOL
@@justingauvin6188 I do too most the time and believe the customer in front of you is most important
Lower Sackville is where I got my multi-function shower head. almost 7 years old & still going perfect.
Good to hear!
Very nice boss but a little cheap. He didnt' give enough. I was disappointed.
Using that second bed as a wardrobe, veteran "living out of a suitcase" move.
If i were in the boss's shoes, I would have added another worker in the plubing department,. I really enjoyed this video. My grandmother is from Canada. And I have been to Toronto many times. I love the weather there.
"we're a 4.8 BILLION dollar company" and gives some of the weakest gifts to some of the best employees ive seen on this show. smh
But at least those gifts were real.
The show is scripted reality. It's not a secret most gifts never reach the employees and are only there to make the company look good in the show.
If you think a 4.8 billion dollar company is gonna buy its employees big expensive gifts I want to know what you was smoking because it damn sure ain't weed bro companies dont got to do shit for there employees except work them give them a raise here and there make sure they got their retirement you pay them and you give them breaks and vacations and thats really all
@@scottbivins4758 ain't gone lie to you brotha i was indeed smoking weed and i don't even remember making this comment 😂😂 but im aware i've been "discharged" by a big company where i was just a badge number literally a week before christmas in 2018. i realized they give bare minimum to please employees that's why i am now self employed.
Lol I agree cheap ass
But that's Canadian money, so it's really like only a couple hundred thousand....
I lost my mom to cancer .. she used to sneak out to work while I was sleeping after work.... I might be homeless next week but she was my mom and dad all in one and I won't disappoint her so I'll fight to make her proud
I literally have the gifts he gave them in my back pocket. He bragged about being a 4 Billion dollar corporation but only covered Dillan's rent and a baseball training camp. They literally focused on Safety, Ownership, Accuracy, Productivity, Efficiency, and effective on-boarding techniques. The basics of a forward thinking corporation. Their ideas alone will save the corporation 10's of thousands of dollars.
Happy to see my hometown of St.Thomas featured! Great work Dylan
I hope the company is scanning these comments. Sean Homar has great ideas below. Having such a gate swing out would maximize upper tier storage and even allow a little cherry picking from a lift truck bucket.
Leave the top rail and swing the lower one...
You hope the company is scanning the comments on an illegal reupload of a show from that aired 10 years ago and was filmed before that?
Over 10 years later thats not even the same company anymore. Giving advice on what they could have done differently 10 years ago is not worth a lot tbh.
What a cheap ass! Not to mention HH's over inflated prices on everything. What gets me is they did nothing for that woman who goes for her kemo therapy, and doesn't miss a day of work. You insensitive bastards. I applaud you girl👏👏👏👏 I hope you're doing well (cheers to your husband for being there)
Yeah he was a cheap bastard as usual with big bosses with big money
I find it appalling how cheap he came off with those employees.
They deserved so much more. 🥺
More than ...what ?
He pays typical hourly rates for time worked. Anything extra is a bonus.
Keep in mind just how many employees he employs. Well maybe he should give them ALL several thousand dollars apeice atop their wages because ....What?
Love that guy! Your first employee! 🎉
The Mary something Canadian boss has baught a house for an employee and paid full university education for 2 kids of another employee etc. Not all Canadian bosses are cheap, but most are.
mary browns!
You made my cry. God bless you more!
I like him and his attitude. He doesn't seem full of himself and wants to learn.
This is where he has to think differently about customers…they’re not his, they choose to buy from their store if it’s worth their time and money. This is why competition is best, let the best store win. Later on…it looks like Amazon for construction.
This company doesn’t have a way for employees, if the manager cannot tell the company officers what improvements must be made, to make sugestions on improvements that can help with productivity?
The workers don’t expect much, even if it were nice to get…but if the company doesn’t have the funds, it can’t be more generous. All of you who complain the boss doesn’t give enough, have to remember the company has to diversify the revenue or the govt will take way more and the govt is not known to be savvy with our tax money (the same in the US). How would anyone like it if there was no company to work for and all of us have to apply for the govt to get a job - that’s what would happen if the companies go under due to overtaxation.
In spite of "other things;" I think it is good that these CEO's COO's/whatever you call them, actually go to front lines and experience things, that employees do, while incognito...
These people deserved so much more, it's shameful how this boss did.
most bosses just take from their workers and it's clear he's that type
1k for each of the girls?
What a cheap CEO... I bet he spends more in a single car of his own...
@@pierovazquez3339 lol he probably spent it on his hotel room an room service
He didn’t have to give them anything at all.
I thought exactly the same, but then i thought You have to remember , some bosses think if they do it for one, they have to do it for everybody. How do you thik every other staff member feels not getting that special treatment ?
That drywall is extremely long! I’ve never seen drywall that long.
He should have come to the Sydney Nova Scotia store. You can wonder around the store looking for stuff and if you ask for help your told to wait they are to busy right now. They advertise things for sale in a flyer and when you go in to get it it's never in stock and has to be ordered but never comes in. I ordered a portable AC unit on sale and after 6 trips in and 3 months later I was told it's no longer offered. I went to Home Depot and got the same AC unit right away and cheaper. Home Hardware is to expensive and I will never shop there again.
try wallmart. went to the customer service desk,to ask for help. the person there look like they are stun . no one knew where ,the product is in the store. i left.
imho this is about the best show they've had. good vid.
It is easy to spot an Undercover Boss. He or she work within a group of employees and when they are around, some guys with a camera and boom microphone always follows them.
Larry is the epitome of Nova Scotia 😂
He is literally the real life "Bubbles"
To show you our appreciation we are throwing a pizza party in your honor
Lovely people lovely company👍🇬🇧😘
You are one of a kind Sir. Godbless u!!
One of the worse, miser, stingiest CEO of a big own company. Ungrateful.
Watching this program I’ve noticed that Canadian CEO are very tight when it comes to gifts or prized for their work,.
There not tight its jyst that they not that big of a bussiness to give out that much and Canada economy is lower than American
He’s the VP and COO of HH. The President/CEO of HH is too recognizable.
I won't say the Canadian bosses are tighter (despite their generally smaller corporations/smaller margins)...but I will say their rewards are usually more carefully selected and more aptly awarded....
My god, what a difference between Undercover Boss US and Undercover Boss Canada.
In the US, people struggling to make rent, living paycheck to paycheck.
In Canada, she had 100+ acres.
In the US people who work like 60 hours struggle to go on Vacation,
In Canada, that couple had just come back from Florida, at the time when she was undergoing chemo. In the US, their grand-grandchildren would have still to pay for those bills.
I'm glad these people got some changes, but it kind of sounded like "holy smokes, we need to spend money to make money! Upgrades? Elevating out of the dark ages with scanning technology? Who knew?!"
you should be going to the Meritt Store in Meritt, BC or Burnaby/New westminnster, BC two of the stores we like
This boss was nice but really missed the mark on the rewards. Wonder if the employee benefits are as skimpy as what he gave them. The woman comes to work during cancer treatment and he manages $6000 for her grandkids? For someone who started at the bottom he has forgotten what that is like.
We need more Larry’s in the world
The one reason I do not go to Home Hardware, is that they advertize for items, they do not even have in stock. In fact, it took them over 5 months to get in the advertizing of a solar lamp. Someone is not giving these folks enough information as what customers want, when they want it. I go Home Depot, Lowes or Rona over Home Hardware. These other stores have workshops on how to do things since you can never get handimen and they do not like working for single women. Over 20 months ago, I built a 10 foot by 10 foot shed for using as a craft place, as my home is only 24 feet by 24 feet war time home with no basement. I want and need an electrician to get electricity for my sewing machine, heat it also since i insulated it.
Did you get the electrician for the sewing machine in the end? Nice job building the shed by the way!
1,000$ for the education funds? Jesus, how insulting…
Wow, Canadians are just so darned nice. Now I feel guilty about our trying to
invade your country in 1812.
Are you kidding about the Drywall off the truck ? So 80s 🤭🤣
Having been a waiter in restaurants across the US where standard salary was $2.13 per hour (plus we had to pay for health insurance), tips from customers were the primary foundation of our income. Add that up and try to pay rent for something other than a cardboard refrigerator box you dug out of a dumpster. Waiters across the US had (and still have) an ongoing joke: "What's the difference in a Canadian and a canoe? Well, a canoe tips". Hot tip, Canadians, when we hear you say 'a boat' instead of 'about', beware. You may have your lemons licked, your dessert spoon swiped underneath somebody's armpit, and your credit card swiped up an asscrack. As the saying goes, when in Rome ... Make it your business to learn local customs, the US is not Timbuktu, it's your next door neighbor and you should know these things.. This guy was just flat out cheap and out of touch. He gave a lady a Blue Jays tee-shirt and promised her a baseball game. Gave another a recording studio session to record "a" song. And then there was the whopping $1000 education fund for six grandchildren. What world is he living in that he thinks $1000 is going to make a dent? I'd say he did himself more damage with his "cheap treats" than if he'd not done the show at all in the first place. Giving staff the appropriate equipment to do their job in your company should not be considered a gift -- it is your RESPONSIBILITY, so don't brag about a handheld scanner. Jeez. I'd boycott this chain just for his nonsense if nothing else. He's apparently retired now and that can only be a good thing for this company. Not sure how long he'll last, considering his obesity. The company should have in-house gyms and promote healthy lifestyles. I'm all for supporting the small business, but this $4.8BILLION business needs to be better than tossing peanuts at their best staff.
coffacuppee so you’d do some greasy shit to someones food because they’re canadian and you ASSUME they wont tip(with no real reason)... get a better job if you dont want a shitty one or bitch at your state government for allowing such low wages, dont blame it on a dude giving people free shit on a scripted show lol
We don't have waiters who are paid only tips or super low salaries, so that horrid American system was a surprise to many of us Canadians visiting the USA. In stead of sabotaging our food, educate your customers.
Fire the VP's and give their $ to the employees!
Isn't is amazing how LITTLE the CEO's of these companies, who make SO MUCH MONEY, know so LITTLE about the companies they work for? What an eye opener!! Disgusting!!!
Yea especially when some of the CEO’s worked for the company 30-50 years where it originated with that foundation yet show little to no recognition
I liked the boss at first but mannn he was being real cheap at the end. Considering other episodes show the bosses giving out 20 thousand 50 thousand buying new houses for people lol
After watching the Canadian version versus the U.S. them Canadians are some gready little people,
Hey, hard work always pays off at the end of your shift, especially if you have a good Boss/Owner that appreciates you, but damn no job Promotions and he could’ve given her that 6 thousand dollars and then give the kids $2500 a piece because that company is worth Billions 🤷🏻♂️
Common now. I'm a 5'1 woman that can load drywall. Was the manager of a local rural hardware store for 13 years. When you're more interested in your customer than yourself, you'll get the job done. Point blank.
I watched a lot of episode of undercoverboss,
and for me no one can beat to what modell's done for their employees, and this episode is the most stingy boss I watched
I no longer wonder why it only has 280k views, because the boss who can be seen in this episode is stingy
Modell's declared bankruptcy in 2020 and went out of business.
@@_Y.Not_lol
All I have to say that we cannot order easily online. And then I go to my "local" home hardware and the product is hard to retrieve and harder to return when the product is incorrect.
1000 towards an education fund? From a multi billion dollar company. 1000 may buy like 5 books.
I was thinking the same, besides that WTF..! (sorry)
I've watched other undercover boss episodes and I think he could have been a lot more generous.
Your lucky to have a good crew that cares.
Put the phone on hold. Deal with the customer in your face. Life lesson learned the hard way when I worked retail.
So much better than the Yank Undercover Boss as realistic with their gratitude, i.e - Not throwing houses, cars, $250K cheques and a whole business franchise at employees.
Home Hardware took a "shit kicking" when Home Depot and Lowes came on the scene,also our good old Canadian Tire as competitors. Unfortunately and fortunately we don't have the population to support big profits that they do in the states .
Where's the team lift on the insulation? There were two of them there. Just waiting for an accident to happen.
ya Dylan seems like he over does it
i ilke youer show undercover boss candana make me smile
I wonder what would happen if the undercover boss went to every store.
loyd and Genevieve are damn adorable. they definitely were madfe fro each other
Cheapest rewards I've seen on this show. Especially for appearing on a TV show, which is above their job responsibility
A COO can only ask the CFO what can we do. The CFO then has to look at the budget and let the COO how much is in the budget and what he can do.
YEAH... HE SHOULD HAVE DONE SOMETHING MORE PERSONAL TO THE PICKER COUPLE.. ESPECIALLY THE WIFE..AWWWI MEAN THE EDUCATION FUNDS WERE NICE.. BUT SOMETHING SPECIAL FOR HER...
How about having a HAND HELD scanner on a nice lanyard to your wrist, so that you could scan the UPC on a plumbing item, then scan the UPC that is on the label/marker/price tag that is in the front of every bin, if the scanner shows a GREEN/GO light then that is a correct match & you KNOW that is the proper BIN for said item to be placed into, a RED/NOGO signal means you need to keep looking until you DO find the correct bin. That type of system would make EVERYONE'S life a bit easier AND go a long way to help people from getting home with the wrong items, at least those STUPID enough to ""ONLY MEASURE ONCE BEFORE CUTTING"" or in other words, NOT making sure that what they picked up was the correct item they WANTED/NEEDED, just because the lil sign said so!!!
Under cover Boss is the best in the world
Man i need sum of Larry's get up and go energy..
Looser
Awesome congratulations to y’all
I can't see the new Ceo doing this. Lol
Canadians are, on the whole, very tightfisted. The wig was great, he looked years younger but he was too fat - luckily he didnt have a heart attack.