Hello. Nothing helped. The indicator does not flash. Glows constantly. I didn't find any information on the website. Wrote to support, got no response. Help restore the camera.
Hello, I’m from Brazil, and I need help! After connecting my camera to my phone, it updated the firmware and now it simply won’t turn on! I plug the camera into the outlet, and no lights come on! It just doesn’t work!! I’ve already sent an email, and I really need assistance!
I have just bought a 2 brand new old stock MDC300GW cameras, and can't get either to connect to obtain a firmware update. Can I get a manual download please?
Hello Ken, You can find the full User's Guide here: 4583703.app.netsuite.com/core/media/media.nl?id=2910424&c=4583703&h=a89a8cbfd3e383acb6ce&_xt=.pdf&whence= Please know that both the MDC300 as well as the compatible app have been discontinued. This way, we can no longer guarantee performance. If you have any more questions, please feel free to contact our support team here: support.hubbleconnected.com/. Kind regards, Crystal and the Hubble Connected Team.
My camera can’t finish the update.. everytime get stucked at 50% of the update.. how can i solve this? I tried everything the manual says.. i tried to delete the camera and make everything from the beginning but nothing change
Hello Luca, There are several reasons why the firmware update may fail: 1. Your network connectivity is low: When your mobile device is on a slow network, you may want to try updating the firmware when your phone is connected to the same WiFi as the camera is connected to or even standing near your router. 2. Your camera is offline: The firmware can be updated only when your camera is online, in other words, you see the camera listed as online in the app (you see the green dot). If your camera is offline, you may need to reboot it to bring it back online and then update the firmware. If a reboot does not bring your camera online, then you may need to delete it and pair it again. Please email our Customer Support at support@hubbleconnected.com and an agent will get back to you as soon as possible to help. Kind Regards, Irene.
Hello Madonna, there are several reasons why the firmware update may fail: 1. Your network connectivity is low: When your mobile device is on a slow network, you may want to try updating the firmware when your phone is connected to the same WiFi as the camera is connected to or even standing near your router. 2. Your camera is offline: The firmware can be updated only when your camera is online, in other words, you see the camera listed as online in the app (you see the green dot). If your camera is offline, you may need to reboot it to bring it back online and then update the firmware. If a reboot does not bring your camera online, then you may need to delete it and pair it again. Please email our Customer Support at supportus@hubbleconnected.com and we will be happy to assist further. Thanks, Mike!
Hello Carla, I am Mike and here to assist! Can you please reach out to me at supportus@hubbleconnected.com and provide your Hubble account email address and add this comment as a referece? I will then take it from there. Thanks!
Hello! I am sorry to hear this. Do you get the beep if you hold the pair button for longer? Please contact our support team to motorolastore.support/en/ and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle.
Hello Diurno, I am Mike and here to help! So, you are not able to download the app or not able to set up the camera? Please make sure your router is only set to 2.4Ghz (especially when it is a dual-band router). And if then still any difficulties, reach out to me at supportus@hubbleconnected.com. Thanks!
Hello John, can you make sure SD card under Motion Video Recording is selected? For more assistance, please reach us at motorolastore.support/en/ and an agent will get back to you as soon as possible. Kind Regards, Irene.
Hello Leo, Please contact our support team via email or live chat. Our live chat is open Monday to Friday, from 8am to 8pm EST. You can find us here: support.hubbleconnected.com/. We'll get back to you asap. Regards, Crystal
Hello.mbp854 connect motorola. After the update, the camera stopped working. How can you restore? Can I get a firmware file or a ROM dump? Sincerely, Alexander.
Hello Alexander, Try resetting the camera by turning it off, pressing and holding the pair button, turn on the camera until you hear a beep. It's important that you hear the beep and that the LED light starts flashing to indicate it's in pairing mode. After this, you can attempt to repair the camera. For further assistance, please feel free to contact our friendly support team. You can find us here: support.hubbleconnected.com/. Kind regards, the Hubble Connected Team.
@@hubbleconnectedsupport3046 Hello. Nothing helped. The indicator does not flash. Glows constantly. I didn't find any information on the website. Wrote to support, got no response. Help restore the camera.
@@Александр-я6л6э Hello there! Can you please share the case number you received from here? Thanks, and I'll be waiting to hear back from you to take it from there.
@@Александр-я6л6э Please contact our support team so we can have a closer look at your case and advise further. You can find us at support.hubbleconnected.com/. Thanks!
![Motorola Focus 73 Outdoorkamera - Hands-On-Video [4K]](http://i.ytimg.com/vi/AMdlYS3N_AA/mqdefault.jpg)
Trying to upgrade but always see download fail error
Hello. Nothing helped. The indicator does not flash. Glows constantly. I didn't find any information on the website. Wrote to support, got no response. Help restore the camera.
Hello, I’m from Brazil, and I need help! After connecting my camera to my phone, it updated the firmware and now it simply won’t turn on! I plug the camera into the outlet, and no lights come on! It just doesn’t work!!
I’ve already sent an email, and I really need assistance!
I have just bought a 2 brand new old stock MDC300GW cameras, and can't get either to connect to obtain a firmware update. Can I get a manual download please?
Hello Ken,
You can find the full User's Guide here: 4583703.app.netsuite.com/core/media/media.nl?id=2910424&c=4583703&h=a89a8cbfd3e383acb6ce&_xt=.pdf&whence=
Please know that both the MDC300 as well as the compatible app have been discontinued. This way, we can no longer guarantee performance.
If you have any more questions, please feel free to contact our support team here: support.hubbleconnected.com/.
Kind regards, Crystal and the Hubble Connected Team.
My camera can’t finish the update.. everytime get stucked at 50% of the update.. how can i solve this? I tried everything the manual says.. i tried to delete the camera and make everything from the beginning but nothing change
Hello Luca, There are several reasons why the firmware update may fail:
1. Your network connectivity is low: When your mobile device is on a slow network, you may want to try updating the firmware when your phone is connected to the same WiFi as the camera is connected to or even standing near your router.
2. Your camera is offline: The firmware can be updated only when your camera is online, in other words, you see the camera listed as online in the app (you see the green dot). If your camera is offline, you may need to reboot it to bring it back online and then update the firmware. If a reboot does not bring your camera online, then you may need to delete it and pair it again. Please email our Customer Support at support@hubbleconnected.com and an agent will get back to you as soon as possible to help. Kind Regards, Irene.
I have a NC112 and when I try to update it just says, "the firmware OTA upgrade is not available", can you please help?
Tried to update the filmware but always said download failed :(
Hello Madonna, there are several reasons why the firmware update may fail:
1. Your network connectivity is low: When your mobile device is on a slow network, you may want to try updating the firmware when your phone is connected to the same WiFi as the camera is connected to or even standing near your router.
2. Your camera is offline: The firmware can be updated only when your camera is online, in other words, you see the camera listed as online in the app (you see the green dot). If your camera is offline, you may need to reboot it to bring it back online and then update the firmware. If a reboot does not bring your camera online, then you may need to delete it and pair it again. Please email our Customer Support at supportus@hubbleconnected.com and we will be happy to assist further. Thanks, Mike!
Me too. Doesn't even download the firmware, just immediately pops up saying it failed.
@@tommccormick5498 please contact me at supportus@hubbleconnected.com and add this comment as a reference, I will then further assist. Thanks, Mike!
Is there an archived firmware list online so I can manually do this because none of that worked for me
Hello Carla, I am Mike and here to assist! Can you please reach out to me at supportus@hubbleconnected.com and provide your Hubble account email address and add this comment as a referece? I will then take it from there. Thanks!
i did the hard reset, but i dont hear the beep, the led is red but it doesnt happen anyhting. what can i do?
Hello! I am sorry to hear this. Do you get the beep if you hold the pair button for longer? Please contact our support team to motorolastore.support/en/ and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle.
@@hubbleconnectedsupport3046 no, there is absolutely no beep. If I don't press the button the led turns off, and if I pressed it, it stays on in Red
@@anwarhsg9 Please contact our Support Team to motorolastore.support/en/ and our friendly agents will take a look into this. Kind regards, Isabelle.
Mine keeps saying can't download while I am connected to the same 2.4 wifi at my house
Hello Diurno, I am Mike and here to help! So, you are not able to download the app or not able to set up the camera? Please make sure your router is only set to 2.4Ghz (especially when it is a dual-band router). And if then still any difficulties, reach out to me at supportus@hubbleconnected.com. Thanks!
Me too. Just pops up saying download failed over and over
@@tommccormick5498 Please get in touch at supportus@hubbleconnected.com and I will provide further assistance. Regards, Mike!
My camera wants to access sd card i click OK but I carnt connect to sd
Hello John, can you make sure SD card under Motion Video Recording is selected? For more assistance, please reach us at motorolastore.support/en/ and an agent will get back to you as soon as possible. Kind Regards, Irene.
The download has failed
What should I do
Hello Leo,
Please contact our support team via email or live chat. Our live chat is open Monday to Friday, from 8am to 8pm EST. You can find us here: support.hubbleconnected.com/. We'll get back to you asap.
Regards, Crystal
Hello.mbp854 connect motorola. After the update, the camera stopped working. How can you restore? Can I get a firmware file or a ROM dump? Sincerely, Alexander.
Hello Alexander,
Try resetting the camera by turning it off, pressing and holding the pair button, turn on the camera until you hear a beep. It's important that you hear the beep and that the LED light starts flashing to indicate it's in pairing mode. After this, you can attempt to repair the camera.
For further assistance, please feel free to contact our friendly support team. You can find us here: support.hubbleconnected.com/.
Kind regards, the Hubble Connected Team.
@@hubbleconnectedsupport3046 Hello. Nothing helped. The indicator does not flash. Glows constantly. I didn't find any information on the website. Wrote to support, got no response. Help restore the camera.
@@Александр-я6л6э Hello there! Can you please share the case number you received from here? Thanks, and I'll be waiting to hear back from you to take it from there.
@@hubbleconnectedsupport3046 Good day. I am in Russia. The service is unavailable. There is no support. Can you help?
@@Александр-я6л6э Please contact our support team so we can have a closer look at your case and advise further. You can find us at support.hubbleconnected.com/.
Thanks!