I agree. My only criticism would be that the video run times could be cut by 75-80% were there not so much repetition. The are pause and rewind buttons that viewers can use if they miss something. No offense. I have trained military instructors.This is one of the biggest issues they have had with moving from the floor/podium to the camera/distance learning.
In summary, System Restore if possible--as soon as possible. Reset Internet Explorer. Go into safe-mode and disable startup programs. Then CCleaner and defrag. Get special software to completely remove old antiviruses like Norton, since they mess up windows settings. Microsoft security essentials antivirus and "Spybot Search and Destroy" antimalware/spyware(Disable "Registry Guards" (Spybot's TeaTimer)). You can run both scans at the same time. Do FULL scans. Also, update all applications. If this does not fix the PC try Malwarebytes and Combofix (Only download Combofix from BleepingComputer.com, everywhere else is a piece of spyware). After all of this, and the virus is still there, google the remaining problems. If it's an annoyance, just re-install windows and get Microsoft security essentials antivirus and "Spybot Search and Destroy" antimalware/spyware.
Yea I love these long classes this is the reason eli is so awesome to me. He is very thorough and assumes you know nothing in most of his classes so EVERYONE can learn. I personally love the fact that the videos are long for that reason and because you can get to know your teacher through that hour and that really helps you personalize to his teaching style.
To all the negative comments....if you can't follow what Eli is saying go ahead and pay a shop to fix your computer each time you have a problem...it gets expensive and you probably should not be a computer owner. Eli covered everything well, recapped it, and also told you upfront that technology changes so much that he CAN'T show you HOW on the computer as it would be obsolete in a couple of months. I thought it was a very good video and easy to follow and take notes if need be. TY Eli!!!
I really like how you recap everything at the end. You go over a lot of material very quickly, but the recap at the end sort of solidifies everything you said in my mind quite well.
I'm sorry but I am not agree about you said that if you are an IT consultant, wipe out and reload the OS. That is my job, and my clients pay me for solving their problems. Ok, why am I not agree? because when you wipe out and reload, the client always says "where is my x program?", "I had an icon here to open my common excel sheets", "where is the kid painting program my son opens..my brother installed it 3 years ago"... etc. Got my point? I rather prefer fix the problem by removing the virus and triple check it is not there anymore..anyways...just saying! :)
I have had my computer company for over ten years and just had another local company move out of state. He gave me all his clients so am wanting to do things the way he did but he always saved wiping the drive for last resort but I agree with you and I make a time limit that if I am still having problems it is time to backup and restore. Thanks for the great videos! I like watching as refresher courses and usually learn something new!
Joel Udotong Or, you could use a free antivirus such as Avast or the free version of Malwarebytes for just as good protection, if both are used, it would be even better than just using one payed program.
Joel Udotong Also, don't put links to fake websites like these. To anyone reading, if you are going to buy this program, get it from the official website, as it is better to pay a few extra dollars, and not get scammed.
@dannygizzle33 Boot into Safe Mode, run MSCONFIG, do SELECTIVE STARTUP and uncheck Startup Items, reboot the computer and then try to repair Office by going into Programs under Control Panel and double clicking the Office Icon, if that deos not work then just uninstall Office. You can also try to do a System Restore with the built in System Restore tool and try to set your computer back to a point in time that you know Office worked.
Very informative video - I used to work in a large IT support company and yes thumb of rule is if you can't fix it in well.. 30 minutes say you have to rebuild. Especially when you are working to very tight " Service Level Agreements " - Thanks you explained that very well.
@TheJavor93 My first thought is that your network card is bad... My second thought is that you installed some type of security software that is causing problems. Try finding a USB to Ethernet adapter and see if that helps, and uninstall all the security software on your PC and then JUST re-install Microsoft Security Essentials... Without seeing the computer there's not much else I can tell you.
On many machines, the recovery partition will be fairly safe from infection. Before doing anything at all, however, back up all the files you want to keep. Because some viruses, try to infect a memory stick when it is plugged in, it is best to reboot the machine from something known not to be infected like a LiveCD or something. Then copy the files onto the stick, eject it, put it someplace safe and then boot the recovery.
I entirely disagree, viruses/spyware are generally simple to remove even by hand. A wipe is rarely needed. Rootkits are a different story, but there are usually programs to remove most known rootkits pretty efficiently. Safemode unfortunately has some issues with uninstalling some junkware apps. So you'll definitely need to load up normal mode from time to time. Unless you like pointlessly uninstalling them by hand... then good luck lol. Generally the programs you can't uninstall in either mode are malware. If we are talking about business level, wipe wipe wipe though.
when I started working with computers, long time ago, some guys that they were suppose are geeks, they didn't wanna tell me any advice, thank you for sharing all this
Hi Eli. Thank you again. It worked perfectly fine. I've tried many sources, including the manufacturer and nobody knew what to do. Revo Uninstaller did a great job. Thank you again, especially for your prompt reply. You got a new fan.
People he has his MCSE and he has owned his own company. I am an IT Professional as well and he is teaching in a way so that all people can learn. The topics that he is talking about are correct. Yes you can defrag a hard drive as well as a registry. The products that he talks about work very well because I have used them all and fixing computers today is a lot easier then when I first got into the IT field. Eli...keep up the awesome work!!!
All I have to say is your my hero!, I been into pc repair for some time off n on and just have to give you props for spending the time to actually be imformative to everyone on their own lvl sorta speak... finally someone who cares .. ty!
Wow, just discovered Eli yesterday. He is awesome. Every episode is about the same thing I preach about at work. Even though he isn't personally gonna be there, he is now my new back-up plan. Hey boss, watch this if you don't believe me!
This is what I do for a living and you are spot on with regard to a clean install. I used to spend a few hours trying to clean machines and its a waste of time. Even if you remove the virus the system damage leads to all sorts of problems. Use a live disc like Hirens to transfer files and keys, nuke the drive and be properly equipped for a fast clean install. You customer gets a clean install that will run much quicker with the peace of mind of being virus free....
I have successfully cleaned many PC's using either Kaspersy or AVG usb bootables more often than having to wipe and reload. They keep up-to-date virus definitions pretty well.
Running tools like Process Explorer and Process Monitor are good tools that I always use. All from Sysinternals/Microsoft. Process Monitor can be used to monitor the system and you can sometimes spot the virus kick off and where its going.
I quite agree, I do, do that, as a matter of fact, when you backup the user´s files to some external drive and you wipe and clean, after the installation I do an update first then install the AV and most of the time there files have the virus and there is were I clean it and tell the client that there most important file is infected and should do backups..
This video help me a lot on my virus removal skills. I have fixed my family computer 2 times, and i got a free computer just from fixing it! I really want to start working in this field. 12 years old and starting now! Again, thank you for these tips, this will really help me in the future!
Can you please put links to the classes you mention so I can pause, go take the other class then come back and finish with full knowledge about the topic. Thanks a lot for the great classes.
IMO, when multiple infections are cleaned, there may be damaged system files, open doors for more infections, corrupted registry settings, etc., iow, an invasion was thwarted and it probably resulted in some destruction that can only be repaired by reinstalling the system. Even some of the user data may be corrupted. This is why you can't guarantee a clean running system after disinfection. The average user should focus on backup and re-installation, then changes in behavior and/or av software.
Don't need unlocker anymore. You can use Sysinternals from Microsoft Process Explorer. Does the same think as unlocker regarding unlocking locked files. Unlocker maybe easier to use though.
I'm glad you mentioned how security software can cause various issues. I see this so much with my current position it's hard to convenience average computer uses that these programs sometimes can cause more harm than good.
Your files will not be affected during the process. What Windows means is save all of your work ec. Word Documents, Excel Spreadsheets; pretty much any program that has unsaved work.
IIRC, when I was messing with them. AV software lets you set rules so they can be configured to leave each other alone. It still can cause problems if you run them at the same time.
I do a removal and don't warranty it, but I do give a discounted wipe and reload if it comes back. they are generally happy for 4 hrs of work + 2.5 hrs for wipe and reload
Eli,thank you very much..this is exacly the type of site that I needed to learn more. Trying to write notes and have rewound you many times.Many things I do not know how to do, so will have to look up.Sometime you talk a bit fast for me but I commend your stamina and willingness to stand while teaching us!! I notice most just sit while others just type quickly and they are gone,w/o a word spoken.I am subscribed adwill be watching more of your how-to's.
The common 3 tools i use would be . Malwarebytes/ Microsoft Security Essential/ Ccleaner/ Some rootkit cleaner from Kaspersky ...Other are all manual method of deletion & cleaning ....works fine....those are my magic tools
Hup, some versus are honorably. My daughters PC is now dead, boot loop issue. Lots of free stuff in there. Even though I took the drive out and wiped it, were back in boot loop syndrome. My PC's run Microsoft security esentules, an megabytes free. Works for me
For me, this tutorial is one of the most informative and understood videos on You Tube. I am retired and have as goal to be as computer savvy as the youngsters, and more importantly, be able to fix my own computer. Thanks Eli. Good job.
having 2 firewalls is resource intensive and not needed, just make sure you have 1 and its properly configured. But a firewall wont matter much if the virus is running under admin credentials as it will simply add its own rule. Also i find the best is AVAST anti virus, better than bulky AVG. Also can you explain "bad system registry"
I'm a "german" autudidactic pc-user,- and i came very far very quickly in sight of my special use,as well in general knowledge 'bout that stuff. But: seeing all i heard and saw,Eli's special chapters really rounded up and filled up the relationship IT & me! I wish to thank,for taking the time,to produce that. And he's not acting like an >all-knower
tks for your class, most certainly will watch other sessions, I would like to see all your steps in point form like from a-z , it would make thinks easier for visual learners to absorbed more of your class. lol
Sir, you are awesome. This lecture really helped me clean out a trojan infection on my parents' laptop (think a gazillion toolbars through free software). Keep up the good work ;-)
I like AOEMI Backupper for windows. It's free and incredibly easy to make a backup image when you first get your PC, and then to do regular backups. That way if system restore doesn't have a image far enough back, then you have that original factory fresh image to go by, without the pain of re-installing window.
Elias, I don't know if you agree with me, but the main problem with virus is most of times we don't know whether there is a virus or not..those systems totally compromised by viruses are easy to manage with the "wipe and reload" thing.. but most of virus don't make themselves clear enough..
commented before i saw your reply. Good that you could see the other side but maybe you may have been right too. My suggestion would be to post both short and long versions if possible. So if you dont feel you need the extra training you can have a shorter version.
Some viruses to things directly like try to install to the boot sector. This can create and error in the NTFS file system if the creator of the virus makes a mistake. A bad sector on the drive can also corrupt the file system so you can't assume a virus did it. I you install something like GRUB to make the machine multi-boot some of the "boot sector infecter" viruses get confused and cant plug themselves into the drive.
@elithecomputerguy No when to say when. Absolutely. I agree with you. If the first malwarebytes and superantispyware scans return no results and the computer is still really slow and freezing then I reload right away. Data Recovery is an additional charge and is conditional based on the amount of data backed up. This will be checked and added up upon receiving the PC and be billed accordingly.Eli, Is this a good method?
Yeah but it can also change MBR and API settings. In that case you would need something like TDSS and maybe Hitman pro. I know Malwarebytes has an anti rootkit function that can be downloaded but it is still in beta and people who can make things like MBR bootkits will certainly find more ways around most security software.
Very Informative, and your right presentation good today and tomorrow by learning processes rather than just going through the motions. Plan on watching your tune up video next. Keep up the good work and don't loose your sense of humor.
i followed your instruction and I fixed a laptop of a friend i messed up with , it has been very educative , l earnt a great deal from this video , bravooooooo
lol, looks like he could go on for days. Impressive stamina! That and patients are some of the things that are required for computer repair. I prefer to backup important files, scan the crap out of the backup files, warn the customer they may still be infected, then proceed to wipe and reload. This guy is right about the re-infection thing. So wipe and reload is recommended. For repeat infections, at least it's not your fault. Offer recovery disc creation, Windows/Linux dual boot.
Hi Eli. Thanks for very easy to understand videos. Just would like to ask whether erasing and reinstalling Windows any time computer had virus is just your opinion or it's mainly accepted by tech's strategy. I'm listening to podnutz and tech vets shows(you probably are aware of them) and they find it sort of unprofessional unless absolutely necessary. Thanks in advance. Do you have your own podcast to listen to,I would be really interested in it if you do.
Thank you for your detailed and clear explaination for how to clear up these problems. I did clear malware from a computer in years past and was successful. I installed malware bytes and have used this on every computer I've had since. It's a life saver. With your suggestions, I am going to clean up my computer and make sure I have all the latest updates. Again---thank you.
Hey Eli. Your courses are stunning. Just to let you know that the volume is a little bit low. Keep up the good work mate. Btw i've subscribed without a second thought.
Hi Eli, might be worth mentioning the best thing with Viruses is not to get them in the first place, dont open emails if your suspicious of there origin or intension, dont download softtware from crap websites, if poss get everything from microsoft, Hippo website stuff seems pretty good...as for reinstalling the o/s, i have win 8, and i dont think i got a disc with the pc...Fred uk.
Well, I didn't learn any thing from this video, but that's good! Most of what I know has been self-taught, so I wanted to be sure that I didn't miss some thing vital along the way. Thanks for the videos.
the drivers are either messed up or the motherboard is messed up. there are too many possiblities. try getting a new mouse or keyboard and restore your system. if the problem persist you might have to get the motherboard replaced
Hey Eli isn't Microsoft Security Essentials crap? I heard it was benchmarked as being a really bad program and wasn't really being updated anymore. I usually use AVG along with Malwarebytes and CCleaner.
No offence at all, I just finished looking on your hacking film, and scrolled later to this one I was like "wooow what a difference!" But, the way you're making these doctumentarys or what you're callin them, is just awesome at usual. Go Eli ;D!
Eli the Computer Guy I wish you had been MY teacher in school, your videos are very informational, thank you for taking time to educate us. Do you still make videos and if so do you take requests on lessons?
very informative and thorough verified a lot of things i was doing...when you say wipe and reload what product do you use and if you do make a image wont it still have the virus on the image please explain the process?
your usb ports could be busted. as for the beeps, that is a sign of a hardware malfunction. I bet somethings overheating. open up your computer and clean the fans, make sure there is no dust clumps in the video card fan mother board hard drive. With the computer running, ground yourself by touching a metal surface outside your com then feel the graphic card hdd motherboard and if one is HOT then theres your problem. also listen to your hardrive for odd clicking noises, run a diagnostics cd
You usually don't need to be in safe mode to use msconfig, it works perfectly fine in "normal" mode. However, it is possible for a virus to disable access to it, in which case going into safe mode will allow you in.
Good video. What are your tips for data recovery? I.E. trying to save itunes library settings and picassa settings. Also, how do you physically save the data, linux boot and transfer to portable hard drive?
Your lecture series on computers are the best I've seen. Thanks much!
I agree!
Mihai Sacelean me too
Agreed! Thank you, Eli.
I agree. My only criticism would be that the video run times could be cut by 75-80% were there not so much repetition. The are pause and rewind buttons that viewers can use if they miss something. No offense. I have trained military instructors.This is one of the biggest issues they have had with moving from the floor/podium to the camera/distance learning.
MrKittyKilla138 i had same feeling
I have had no viruses in 4 years, still watched the whole thing. For no reason. My life is so great
In summary, System Restore if possible--as soon as possible. Reset Internet Explorer. Go into safe-mode and disable startup programs. Then CCleaner and defrag. Get special software to completely remove old antiviruses like Norton, since they mess up windows settings.
Microsoft security essentials antivirus and "Spybot Search and Destroy" antimalware/spyware(Disable "Registry Guards" (Spybot's TeaTimer)). You can run both scans at the same time. Do FULL scans. Also, update all applications. If this does not fix the PC try Malwarebytes and Combofix (Only download Combofix from BleepingComputer.com, everywhere else is a piece of spyware). After all of this, and the virus is still there, google the remaining problems.
If it's an annoyance, just re-install windows and get Microsoft security essentials antivirus and "Spybot Search and Destroy" antimalware/spyware.
you guys rely on tons of software and waste so much time for such simple task as removing a virus.
memorycard216 yea, like every virus you've ever encountered was solved instantly with one super tool? lol
Yep. I fell asleep at 29 minutes.
Yea I love these long classes this is the reason eli is so awesome to me. He is very thorough and assumes you know nothing in most of his classes so EVERYONE can learn. I personally love the fact that the videos are long for that reason and because you can get to know your teacher through that hour and that really helps you personalize to his teaching style.
Since I started filming my first classes a little over 2 years ago I have lost 40 pounds...
To all the negative comments....if you can't follow what Eli is saying go ahead and pay a shop to fix your computer each time you have a problem...it gets expensive and you probably should not be a computer owner. Eli covered everything well, recapped it, and also told you upfront that technology changes so much that he CAN'T show you HOW on the computer as it would be obsolete in a couple of months. I thought it was a very good video and easy to follow and take notes if need be. TY Eli!!!
Eli it would have been so funny if you did this episode in a hazmat suit
Shut up nerd
I really like how you recap everything at the end. You go over a lot of material very quickly, but the recap at the end sort of solidifies everything you said in my mind quite well.
I'm sorry but I am not agree about you said that if you are an IT consultant, wipe out and reload the OS. That is my job, and my clients pay me for solving their problems. Ok, why am I not agree? because when you wipe out and reload, the client always says "where is my x program?", "I had an icon here to open my common excel sheets", "where is the kid painting program my son opens..my brother installed it 3 years ago"... etc. Got my point? I rather prefer fix the problem by removing the virus and triple check it is not there anymore..anyways...just saying! :)
I have had my computer company for over ten years and just had another local company move out of state. He gave me all his clients so am wanting to do things the way he did but he always saved wiping the drive for last resort but I agree with you and I make a time limit that if I am still having problems it is time to backup and restore.
Thanks for the great videos! I like watching as refresher courses and usually learn something new!
HOW TO FIX A WINDOWS PC
1.Make sure to back-up files beforehand.
2.Re-install Windows.
Adam Stewart Do you need an antivirus for your computer,
www.mavinstore.ecrater.com/p/22649039/malwarebytes-anti-malware-pro-with-lifetime
Joel Udotong Or, you could use a free antivirus such as Avast or the free version of Malwarebytes for just as good protection, if both are used, it would be even better than just using one payed program.
Joel Udotong Also, don't put links to fake websites like these. To anyone reading, if you are going to buy this program, get it from the official website, as it is better to pay a few extra dollars, and not get scammed.
I own the website, and it is not a scam. Thanks
Joel Udotong It is a scam. Thanks
@dannygizzle33 Boot into Safe Mode, run MSCONFIG, do SELECTIVE STARTUP and uncheck Startup Items, reboot the computer and then try to repair Office by going into Programs under Control Panel and double clicking the Office Icon, if that deos not work then just uninstall Office.
You can also try to do a System Restore with the built in System Restore tool and try to set your computer back to a point in time that you know Office worked.
thank you so much also who used their phones,other to watch this video
Very informative video - I used to work in a large IT support company and yes thumb of rule is if you can't fix it in well.. 30 minutes say you have to rebuild. Especially when you are working to very tight " Service Level Agreements " - Thanks you explained that very well.
2-4 months? Malwarebytes still going strong.
@TheJavor93 My first thought is that your network card is bad... My second thought is that you installed some type of security software that is causing problems. Try finding a USB to Ethernet adapter and see if that helps, and uninstall all the security software on your PC and then JUST re-install Microsoft Security Essentials... Without seeing the computer there's not much else I can tell you.
study his face, hands go blue
Oh my, that is so weird !
Wowwww!
NebulaGFx ?
yea i thought it was just me, like i was trippin.
Chris Seigle so did i
I just love how he over explains things he leaves nothing to chance.
Great job Eli .
X1.25 seems like the perfect speed for this course
he talks really fast but he repeats everything he says 10 times in a row
55:06 Final thoughts alone is fine too.
repeating provides imprinting in the mind and it's free!
On many machines, the recovery partition will be fairly safe from infection. Before doing anything at all, however, back up all the files you want to keep. Because some viruses, try to infect a memory stick when it is plugged in, it is best to reboot the machine from something known not to be infected like a LiveCD or something. Then copy the files onto the stick, eject it, put it someplace safe and then boot the recovery.
I entirely disagree, viruses/spyware are generally simple to remove even by hand. A wipe is rarely needed. Rootkits are a different story, but there are usually programs to remove most known rootkits pretty efficiently.
Safemode unfortunately has some issues with uninstalling some junkware apps. So you'll definitely need to load up normal mode from time to time. Unless you like pointlessly uninstalling them by hand... then good luck lol. Generally the programs you can't uninstall in either mode are malware.
If we are talking about business level, wipe wipe wipe though.
I think he is referring to business level viruses though
when I started working with computers, long time ago, some guys that they were suppose are geeks, they didn't wanna tell me any advice, thank you for sharing all this
Death penalty for virus creators.
Hi Eli. Thank you again. It worked perfectly fine. I've tried many sources, including the manufacturer and nobody knew what to do. Revo Uninstaller did a great job. Thank you again, especially for your prompt reply. You got a new fan.
Install Linux. Problem solved.
when i need to know something about computers or something i ALWAYS come to your channel, you are the best!!
People he has his MCSE and he has owned his own company. I am an IT Professional as well and he is teaching in a way so that all people can learn. The topics that he is talking about are correct. Yes you can defrag a hard drive as well as a registry. The products that he talks about work very well because I have used them all and fixing computers today is a lot easier then when I first got into the IT field. Eli...keep up the awesome work!!!
All I have to say is your my hero!, I been into pc repair for some time off n on and just have to give you props for spending the time to actually be imformative to everyone on their own lvl sorta speak... finally someone who cares .. ty!
Wow, just discovered Eli yesterday. He is awesome. Every episode is about the same thing I preach about at work. Even though he isn't personally gonna be there, he is now my new back-up plan. Hey boss, watch this if you don't believe me!
This is what I do for a living and you are spot on with regard to a clean install. I used to spend a few hours trying to clean machines and its a waste of time. Even if you remove the virus the system damage leads to all sorts of problems. Use a live disc like Hirens to transfer files and keys, nuke the drive and be properly equipped for a fast clean install. You customer gets a clean install that will run much quicker with the peace of mind of being virus free....
I have successfully cleaned many PC's using either Kaspersy or AVG usb bootables more often than having to wipe and reload. They keep up-to-date virus definitions pretty well.
It's good to have someone like - enthusiastic to make such video
Running tools like Process Explorer and Process Monitor are good tools that I always use. All from Sysinternals/Microsoft. Process Monitor can be used to monitor the system and you can sometimes spot the virus kick off and where its going.
I quite agree, I do, do that, as a matter of fact, when you backup the user´s files to some external drive and you wipe and clean, after the installation I do an update first then install the AV and most of the time there files have the virus and there is were I clean it and tell the client that there most important file is infected and should do backups..
This video help me a lot on my virus removal skills. I have fixed my family computer 2 times, and i got a free computer just from fixing it! I really want to start working in this field. 12 years old and starting now! Again, thank you for these tips, this will really help me in the future!
Can you please put links to the classes you mention so I can pause, go take the other class then come back and finish with full knowledge about the topic. Thanks a lot for the great classes.
IMO, when multiple infections are cleaned, there may be damaged system files, open doors for more infections, corrupted registry settings, etc., iow, an invasion was thwarted and it probably resulted in some destruction that can only be repaired by reinstalling the system. Even some of the user data may be corrupted. This is why you can't guarantee a clean running system after disinfection. The average user should focus on backup and re-installation, then changes in behavior and/or av software.
Don't need unlocker anymore. You can use Sysinternals from Microsoft Process Explorer. Does the same think as unlocker regarding unlocking locked files. Unlocker maybe easier to use though.
Good advice, and, I would add, to make "wipe and restore" less painful, make regular backups, preferably automated ones.
That Mac in the background seems to be watching and listening to you intently, taking relish over the great folly of Windows with your every word
I'm glad you mentioned how security software can cause various issues. I see this so much with my current position it's hard to convenience average computer uses that these programs sometimes can cause more harm than good.
Your files will not be affected during the process. What Windows means is save all of your work ec. Word Documents, Excel Spreadsheets; pretty much any program that has unsaved work.
A few negative comments do not reflect the many people helped by your video's. Thanks!!!
IIRC, when I was messing with them. AV software lets you set rules so they can be configured to leave each other alone. It still can cause problems if you run them at the same time.
I do a removal and don't warranty it, but I do give a discounted wipe and reload if it comes back. they are generally happy for 4 hrs of work + 2.5 hrs for wipe and reload
Eli,thank you very much..this is exacly the type of site that I needed to learn more. Trying to write notes and have rewound you many times.Many things I do not know how to do, so will have to look up.Sometime you talk a bit fast for me but I commend your stamina and willingness to stand while teaching us!! I notice most just sit while others just type quickly and they are gone,w/o a word spoken.I am subscribed adwill be watching more of your how-to's.
***** .....Thank you. I will check that out....very kind of you.
The common 3 tools i use would be . Malwarebytes/ Microsoft Security Essential/ Ccleaner/ Some rootkit cleaner from Kaspersky ...Other are all manual method of deletion & cleaning ....works fine....those are my magic tools
Get it all done in Safe Mode
Hup, some versus are honorably. My daughters PC is now dead, boot loop issue. Lots of free stuff in there. Even though I took the drive out and wiped it, were back in boot loop syndrome. My PC's run Microsoft security esentules, an megabytes free.
Works for me
For me, this tutorial is one of the most informative and understood videos on You Tube. I am retired and have as goal to be as computer savvy as the youngsters, and more importantly, be able to fix my own computer. Thanks Eli. Good job.
What makes you thinks "youngsters" are so computer savvy? Believe me, they are no more savvy than you.
having 2 firewalls is resource intensive and not needed, just make sure you have 1 and its properly configured. But a firewall wont matter much if the virus is running under admin credentials as it will simply add its own rule. Also i find the best is AVAST anti virus, better than bulky AVG. Also can you explain "bad system registry"
I already used all the stuff you described in the same order. Glad to know I'm not that only one who thinks this way.
I'm a "german" autudidactic pc-user,- and i came very far very quickly in sight of my special use,as well in general knowledge 'bout that stuff. But: seeing all i heard and saw,Eli's special chapters really rounded up and filled up the relationship IT & me! I wish to thank,for taking the time,to produce that. And he's not acting like an >all-knower
tks for your class, most certainly will watch other sessions, I would like to see all your steps in point form like from a-z , it would make thinks easier for visual learners to absorbed more of your class. lol
Thanks for the wipe and reload...i think i have tried too hard many times trying to fix viruses...thanks for the advice.
Sir, you are awesome. This lecture really helped me clean out a trojan infection on my parents' laptop (think a gazillion toolbars through free software). Keep up the good work ;-)
I like AOEMI Backupper for windows. It's free and incredibly easy to make a backup image when you first get your PC, and then to do regular backups. That way if system restore doesn't have a image far enough back, then you have that original factory fresh image to go by, without the pain of re-installing window.
Make a new video about this object please! You are great explaining!!!
You need to update the description, every chapter reference reads 00:00
Elias, I don't know if you agree with me, but the main problem with virus is most of times we don't know whether there is a virus or not..those systems totally compromised by viruses are easy to manage with the "wipe and reload" thing.. but most of virus don't make themselves clear enough..
commented before i saw your reply. Good that you could see the other side but maybe you may have been right too. My suggestion would be to post both short and long versions if possible. So if you dont feel you need the extra training you can have a shorter version.
Some viruses to things directly like try to install to the boot sector. This can create and error in the NTFS file system if the creator of the virus makes a mistake. A bad sector on the drive can also corrupt the file system so you can't assume a virus did it. I you install something like GRUB to make the machine multi-boot some of the "boot sector infecter" viruses get confused and cant plug themselves into the drive.
Commodo for whitelisting processes. If set to only allow known good and safe programs to run, infections are nearly impossible while running it.
@elithecomputerguy No when to say when. Absolutely. I agree with you. If the first malwarebytes and superantispyware scans return no results and the computer is still really slow and freezing then I reload right away. Data Recovery is an additional charge and is conditional based on the amount of data backed up. This will be checked and added up upon receiving the PC and be billed accordingly.Eli, Is this a good method?
Look up the beep codes for your motherboard and BIOS. Sometimes 3 beeps means ram error so make sure ram is situated properly. Good luck.
Yeah but it can also change MBR and API settings. In that case you would need something like TDSS and maybe Hitman pro. I know Malwarebytes has an anti rootkit function that can be downloaded but it is still in beta and people who can make things like MBR bootkits will certainly find more ways around most security software.
Very Informative, and your right presentation good today and tomorrow by learning processes rather than just going through the motions. Plan on watching your tune up video next. Keep up the good work and don't loose your sense of humor.
I LOVE YOUR CLASSES YOU ARE AWESOME THANK YOU VERY MUCH FOR TAKING THE TIME TO DO THIS
The best computing information on Internet!
Thank You Eli....
i followed your instruction and I fixed a laptop of a friend i messed up with , it has been very educative , l earnt a great deal from this video , bravooooooo
@ivar197 go into safe mode and save your files before reimaging.
lol, looks like he could go on for days. Impressive stamina! That and patients are some of the things that are required for computer repair. I prefer to backup important files, scan the crap out of the backup files, warn the customer they may still be infected, then proceed to wipe and reload. This guy is right about the re-infection thing. So wipe and reload is recommended. For repeat infections, at least it's not your fault. Offer recovery disc creation, Windows/Linux dual boot.
Go to the manufacturer website, and look for driver support and download the drivers for the Windows 7 OS
Loved the antivirus/contraception analogy!
Hi Eli. Thanks for very easy to understand videos. Just would like to ask whether erasing and reinstalling Windows any time computer had virus is just your opinion or it's mainly accepted by tech's strategy. I'm listening to podnutz and tech vets shows(you probably are aware of them) and they find it sort of unprofessional unless absolutely necessary. Thanks in advance. Do you have your own podcast to listen to,I would be really interested in it if you do.
I found your tips and advice very helpful, a little bit long winded however but I did sit over an hour and listen to you.
Eli Norton internet security 2012 is very good, you may want to look into it again
Thank you for your detailed and clear explaination for how to clear up these problems. I did clear malware from a computer in years past and was successful. I installed malware bytes and have used this on every computer I've had since. It's a life saver. With your suggestions, I am going to clean up my computer and make sure I have all the latest updates. Again---thank you.
Hey Eli. Your courses are stunning. Just to let you know that the volume is a little bit low. Keep up the good work mate. Btw i've subscribed without a second thought.
This video is from 1/14/12 outstanding, what about current videos
it means to format ur hardrive and then reinstal the operating system from its installation cd
Well these were so basic thing's ..
Eli we need some expert Consultation.
Thanks for your video tho it reminds me of some Steps !
Wipe & Reload - Thank You.
Hi Eli, might be worth mentioning the best thing with Viruses is not to get them in the first place, dont open emails if your suspicious of there origin or intension, dont download softtware from crap websites, if poss get everything from microsoft, Hippo website stuff seems pretty good...as for reinstalling the o/s, i have win 8, and i dont think i got a disc with the pc...Fred uk.
Well, I didn't learn any thing from this video, but that's good! Most of what I know has been self-taught, so I wanted to be sure that I didn't miss some thing vital along the way.
Thanks for the videos.
Sorry for the excess commenting, but Eli can you do a class on getting viruses to test your security software, OS, or removal tools?
Great videos ELI,
I didn't need to get My computer ''FIXED'' thanks to You.Best wishes--Max (BRITAIN).
Format reinstall clean or hopefully have a clean backup
the drivers are either messed up or the motherboard is messed up. there are too many possiblities. try getting a new mouse or keyboard and restore your system. if the problem persist you might have to get the motherboard replaced
Hey Eli isn't Microsoft Security Essentials crap? I heard it was benchmarked as being a really bad program and wasn't really being updated anymore. I usually use AVG along with Malwarebytes and CCleaner.
No offence at all, I just finished looking on your hacking film, and scrolled later to this one I was like "wooow what a difference!" But, the way you're making these doctumentarys or what you're callin them, is just awesome at usual. Go Eli ;D!
Other than mispronouncing "et cetera" love this guy!
Eli the Computer Guy I wish you had been MY teacher in school, your videos are very informational, thank you for taking time to educate us. Do you still make videos and if so do you take requests on lessons?
very informative and thorough verified a lot of things i was doing...when you say wipe and reload what product do you use and if you do make a image wont it still have the virus on the image please explain the process?
your usb ports could be busted. as for the beeps, that is a sign of a hardware malfunction. I bet somethings overheating. open up your computer and clean the fans, make sure there is no dust clumps in the video card fan mother board hard drive. With the computer running, ground yourself by touching a metal surface outside your com then feel the graphic card hdd motherboard and if one is HOT then theres your problem. also listen to your hardrive for odd clicking noises, run a diagnostics cd
Hello you can also use advanced systemcare
You usually don't need to be in safe mode to use msconfig, it works perfectly fine in "normal" mode. However, it is possible for a virus to disable access to it, in which case going into safe mode will allow you in.
Can you do a tutorial on 'Wiping and Reloading' please? I really want to do this but I'm scared and not sure exactly what to do with my PC! Thanks! :)
Thank you very much. My reply is a bit late, but its good to know the thinkings of someone with experience:
Good video. What are your tips for data recovery? I.E. trying to save itunes library settings and picassa settings. Also, how do you physically save the data, linux boot and transfer to portable hard drive?
Well anti malware programs can be disabled by some malware. And things like rootkits can sneak past those programs.