Hi @Kumar, please help me, I did the integration successfully. But when the trigger is resolved in Zabbix, it is not closing the incident automatically on Snow's side. Could you help me, please?
Hi, hope u have defined what should happen when a trigger is closed in zabbix, what should happen in SNOW. Change that config, so that, alert also closes the ticket in SNOW when trigger is closed.
Hi , Can we categorized DB servers , Networking server and then set the triggers for them how can we achieved this as i have all types of servers in my zabbix portal so can you please help me
Hi Dilip This video session is very helpful. I am trying to assign the ticket to a particular group, eg: assignment_group. Suppose, I have a problem alert related to a DB and I want an automatic ticket is assigned to DBA group in service now, How would we achieve that.
Thank you it helped. That rule can be easily setup in service now. As soon as the description is having dB, assign to dB team. Though u can do this via zabbix too, it's better to handle via SN. Try n let me know.
@@bruhattamishra6924 while doing the integration, we cam set which group it needs to assign to, do it using dB host than dB in message. Which means, all issues from.db host shall be tagged to dB group in SN
![ZABBIX Integration with Ticketing System [ ServiceNow + Others ]](http://i.ytimg.com/vi/cW948tF0THg/mqdefault.jpg)
Thank you!
Hi, How can i assign the ticket priority, reporting level and severity from zabbix
Hi!
Need you ITOM SKU or Event management to configure this integration?
I have not used anything more than the indicated ones in video
Hi @Kumar, please help me, I did the integration successfully. But when the trigger is resolved in Zabbix, it is not closing the incident automatically on Snow's side. Could you help me, please?
Hi, hope u have defined what should happen when a trigger is closed in zabbix, what should happen in SNOW. Change that config, so that, alert also closes the ticket in SNOW when trigger is closed.
How can i populate zabbix hostname in servicenow configeration item ?
You can use REST APIs to do that. export the details of the Zabbix hosts and it can be imported to SNOW for the needed fields.
Hi , Can we categorized DB servers , Networking server and then set the triggers for them how can we achieved this as i have all types of servers in my zabbix portal so can you please help me
Yes, that's totally possible. I have showed that in one of my videos as well
@@kumardilipbr566 on which video can you please refer me
Hi Dilip
This video session is very helpful. I am trying to assign the ticket to a particular group, eg: assignment_group.
Suppose, I have a problem alert related to a DB and I want an automatic ticket is assigned to DBA group in service now, How would we achieve that.
Thank you it helped. That rule can be easily setup in service now. As soon as the description is having dB, assign to dB team. Though u can do this via zabbix too, it's better to handle via SN. Try n let me know.
@@kumardilipbr566 Sure Dilip, I would also like to try that through Zabbix, could you plz give some clue.
@@bruhattamishra6924 while doing the integration, we cam set which group it needs to assign to, do it using dB host than dB in message. Which means, all issues from.db host shall be tagged to dB group in SN
@@kumardilipbr566 thank you Dilip.I will try that and give you update.
@@kumardilipbr566 able to achieve it..thanks a lot.