How To Measure Success In Customer Experience & Success

During our first season of CX Chats, we conducted in-depth interviews with 14 leading industry experts to explore their insights on measuring the business impact of excellent customer experience. Here are the enlightening perspectives they shared.
Here is a list of the experts featured:
Kristi Faltorusso - Chief Customer Officer - ClientSuccess
Andrew Carothers - Digital Customer Experience Leader - Cisco
Jonathan Shroyer - Chief Customer Experience Officer - Arise
Simona Barcău - Vice President Of Customer Success - Cority
Lee Roquet - Chief Executive Officer - Finch
Courtney Smith - Director Of Customer Success - Tyler Technologies
Lee Kemp - Vice President Of Customer Experience - Veritiv
Karyn Furstman - Principle - CustomersFurst
Joel Sylvester - Chief Customer Officer - Five Star Call Centers
Stacy Sherman - Founder & Chief Executive Officer - Doing CX Right
Tom DeWitt - Director Of CXM@MSU
Laurie Barlev - Founder - Barlev Success
Gina Patel - Vice President Of Customer Success - Sensor Tower
Michelle Spaul - Customer Experience Consultant - Delta Swan
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