I am so sorry to write this on your review video, but we need to help everyone out there: Don't make the mistake of buying MVST luggages. I found out the hard way. bought 2, both became defective after 1 use in light rain and became super hard to push. Wheels are designed very poorly where they move back and forth along the metal rod that it spins with nothing protecting it from debris. Debris easily gets inside and no longer glides smooth. Feels absolutely horrible now to push. All of my friend's luggages didn't have this issue. Poorly designed wheels and defective luggages. Customer support did absolutely nothing and was rude. They told me to wash my wheels often. How in the world did support muster up the audacity to tell someone who is struggling with their poorly designed product this!! :(
From this unknown company, I bought four small and large suitcases, an aluminum suitcase, when it first arrived, it had a damaged line on it. Since this company doesn’t have a phone, I had to send an email with all the photos and I still didn’t get any answer, so I decided to put all the photos and videos of this luggage on the internet and RUclips. Please be careful when buying from this company
Животные
That is excellent, I just purchased one.
I am so sorry to write this on your review video, but we need to help everyone out there: Don't make the mistake of buying MVST luggages. I found out the hard way. bought 2, both became defective after 1 use in light rain and became super hard to push. Wheels are designed very poorly where they move back and forth along the metal rod that it spins with nothing protecting it from debris. Debris easily gets inside and no longer glides smooth. Feels absolutely horrible now to push. All of my friend's luggages didn't have this issue. Poorly designed wheels and defective luggages. Customer support did absolutely nothing and was rude. They told me to wash my wheels often. How in the world did support muster up the audacity to tell someone who is struggling with their poorly designed product this!! :(
I am sorry to hear you had bad experience with MVST. My suitcase was totally destroyed by the Qatar Airline and MVST replaced it no questions asked.
From this unknown company, I bought four small and large suitcases, an aluminum suitcase, when it first arrived, it had a damaged line on it. Since this company doesn’t have a phone, I had to send an email with all the photos and I still didn’t get any answer, so I decided to put all the photos and videos of this luggage on the internet and RUclips. Please be careful when buying from this company
Any update on your case?