1. To connect is to Understand A. Hear Principles a. Honestly b. Empathy c. Autonomy d. Reflection 2. UNDERSTANDING Communication Styles through Animal Metaphors A. T-Rex- Confront B. Lion-Control C. Mouse- Capitulate D. Monkey- Co-operative 3. THE IMPORTANCE OF LISTENING Most people just listen to reply not to understand. A. Listening is an active process B. 3 Levels of listening *Surface Listening- Not Understanding * Engaged Listening with Gestures and Small Words like I see, Yes * Empathetic Listening- Understanding and Feeling like speaker 4. MANAGING REACTANCE IN COMMUNICATION Direct advice or criticism is always wrong and the listener will be defensive. Autonomy should not be challenged. Reactance Management Solutions A. Offer choices instead of Commands B. Direct Criticism or Feedback is wrong. Give them choice C. Sometimes not the words but tones or approach can be more Reactive SOLUTION a. Collaborative Language-We or Us b. Focus on Positive Outcome or result c. Show Empathy that you understand the situation COMMUNICATION IS ALL ABOUT HOW YOU MAKE OTHER FEEL or HOW YOU HANDLE THE RELATIONSHIP 5. Role Of Non-Verbal Language Words 7% Tone+Body Language=93% Gestures and postures are very important ways to share your feelings. A. Body Posture B. Facial Expressions C. Gestures D. Eye Contact BODY LANGUAGE 3 key principles of Body Language a. Congruence- verbal and nonverbal should be matching b. Cultural Sensitivity c. Situational Awareness
Sir Mai apki new subscriber hu. Mujhe book padna achcha lagta hai par meri english weak hai😢so mai english ki book nahi padh pati thi par mai ab sun leyti hu nd apni life mai follow bhi karti hu🤗
Thank you sir for this summary. Mai is book se bahut kuch relate ki hu ab uspe work kar sakti hu. Isse pehle mujhe kisi se bhi baat karne me kya problem hoti thi samajh me nhi aaya tha par aap itne ache se explain kiye h toh ab thoda clear hua h mujhe. Mujhe aapke is channel se bahut help mil rhi hai kyoki english weak hone ke karan books padhne me problem hoti h isliye aap aise hi aur videos bhi daalte rahiye bahut logo ko isse help mil rhi h
Thank you sir ❤😊
1. To connect is to Understand
A. Hear Principles
a. Honestly
b. Empathy
c. Autonomy
d. Reflection
2. UNDERSTANDING Communication Styles through Animal Metaphors
A. T-Rex- Confront
B. Lion-Control
C. Mouse- Capitulate
D. Monkey- Co-operative
3. THE IMPORTANCE OF LISTENING
Most people just listen to reply not to understand.
A. Listening is an active process
B. 3 Levels of listening
*Surface Listening- Not Understanding
* Engaged Listening with Gestures and Small Words like I see, Yes
* Empathetic Listening- Understanding and Feeling like speaker
4. MANAGING REACTANCE IN COMMUNICATION
Direct advice or criticism is always wrong and the listener will be defensive. Autonomy should not be challenged.
Reactance Management Solutions
A. Offer choices instead of Commands
B. Direct Criticism or Feedback is wrong. Give them choice
C. Sometimes not the words but tones or approach can be more Reactive
SOLUTION
a. Collaborative Language-We or Us
b. Focus on Positive Outcome or result
c. Show Empathy that you understand the situation
COMMUNICATION IS ALL ABOUT HOW YOU MAKE OTHER FEEL or HOW YOU HANDLE THE RELATIONSHIP
5. Role Of Non-Verbal Language
Words 7% Tone+Body Language=93%
Gestures and postures are very important ways to share your feelings.
A. Body Posture
B. Facial Expressions
C. Gestures
D. Eye Contact
BODY LANGUAGE
3 key principles of Body Language
a. Congruence- verbal and nonverbal should be matching
b. Cultural Sensitivity
c. Situational Awareness
bro ur ai thanks for summary
@@poppinnayak9871 thank you
It was awesome. Time ka pta hi nhi chla ki kb summary complete ho gyi🤯
Honesty, Empathy, Autonomy and Reflective listening.
Sir Mai apki new subscriber hu. Mujhe book padna achcha lagta hai par meri english weak hai😢so mai english ki book nahi padh pati thi par mai ab sun leyti hu nd apni life mai follow bhi karti hu🤗
कुछ अच्छा पढ़ने और सीखने को मिले तो अच्छी बात है, वीडियो देखने के लिए आपका बहुत बहुत धन्यवाद् 🙏🏻😊🌻🌻
Try to learn from basis, ठीक हो जायेगी beta
@@zainabparveen9737 mass study pe jaye wha 60 day english speaking course free h wha pdhe
Go to mass study and serche 60 day english speaking course. This is completely free and i also learning English from mass study
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Thank you sir for this summary. Mai is book se bahut kuch relate ki hu ab uspe work kar sakti hu. Isse pehle mujhe kisi se bhi baat karne me kya problem hoti thi samajh me nhi aaya tha par aap itne ache se explain kiye h toh ab thoda clear hua h mujhe. Mujhe aapke is channel se bahut help mil rhi hai kyoki english weak hone ke karan books padhne me problem hoti h isliye aap aise hi aur videos bhi daalte rahiye bahut logo ko isse help mil rhi h
Stay Connected and Keep Watching..✌🏻😁
Don't forget to do Like, Share and Subscribe..💖💖
Superb..thank you
Atcha laga 😊
❤❤best story teller
Thankyou 🙏
Thank you sir 🎉🎉
Thankyou sir ❤
Amazing channel , kis kiska new channel hai...
Thank you so much 💓
Nice audiobooks thank you 😊
Thank u bro 😊
Main new subscriber ,mujhko khub pasand aaraha hai audio summary,i am from nepal
Thanks sir really good video..... I will try to adopt
It's awesome❤
I liked you're voices 😊
Chennel nya jarur hai but powerful h or lgta h professional bnda handle kr rha h
🙏🏻😊 💕🌷
Nice book ..thank you
Very nice 👍 book
I first time watching your vdo , it's amazing i think it will going to my habit. 😊to learn something from your vdo . thank you 🎉❤
Welcome and keep watching! 🎉🌷
Amazing
thanks bhai
Sir Goals book 📚 par story send
Sir please thoda sa or explain kiya kro , wese bhot khubsurat way se apne summary di .. ❤❤
2 बार सुनना होता है तब ज्यादा समझ आता हे
Very nice inspiring story
Thanks for watching..🙏🏻😊🌿
Superb 👌
Very nice 👍 thank u so much sir 🙏
Thank you! 🙏🏻😊🌷🌷
Mera name Sandeep hai and you describe my life here.
Thank you sir book ki summary Dene ke liye
Hey 😢
Bhai me tumare videos download kar ke de khuga mujhe tere videos important lag rahe he eseye he videos lekar aao ❤
Thank you for summarises 💯❤️🌟⭐
hello sir...i'm listening you since few days ...and i saw and also feel my new version❤ Thanks
Thanks... ✌🏻😁💖
crime and punishment summary pls sir
Can you make book summaries in english
❤❤🎉
Good 😊❤❤❤
Thanks! 🙏🏻😊☘️
👌👌♥️👌👌
Brother y Hindi language me hogi ya English mughe Hindi chiy 😊 I'm not better in eng. So plj tell me
I most prefer youtube rather than premium kukufm😊
Thanks.. ✌🏻✌🏻🌷🌷
😮
Ñiçe
Wo sandip me hi hu
Superb. But kisi bhi book story mai ek ladka kyu hota hai. Try some different aspect sir
Bhai please don't start every book in same manner, sandeep ne book uthayi wagera wagera,
Everybook is unique and let it be unique
hello sir...i'm listening you since few days ...and i saw and also feel my new version❤ Thanks