Thank you for taking the time to watch our video and leave a valuable comment. We are happy to hear your positive feedback on our Universal Remote Control upgrade. Regarding programming improvements. We are always looking for possible improvements. We will keep trying to improve our products to meet your needs.😀
@@Mexmex1975 Thank you for choosing Sofabaton X1 as your universal remote control and we apologize for this misunderstanding. Thank you for your suggestion, which is invaluable for our product improvement and development. We will communicate your feedback to our product development team so that this can be taken into account in future product designs.
You guys need US Phone tech support. I cannot wait 24 hours for a response in addition to the time difference. major hassle when trying to complete the setup. A PC based interface would also speed up the process. URC Remotes and Harmony did it that way for years and were very successful. I returned my unit to Amazon because it refused to pair with my Fire TV stick. I tried for hours and eventually returned unit. Your tech support offered no real solutions only the procedure that I tried 20 times before reaching out. I could only hope that my unit was defective and it was a fluke.
Dear Customer, We are very sorry for the inconvenience and we sincerely appreciate your feedback. In fact, we now support phone support, we now support 20 hours after-sales service, you have arranged after-sales team to deal with the problem for customers during the day and night! To avoid misunderstanding I will ask the after-sales team about my Fire TV stick pairing problem, we will seriously consider and study how to improve. If you would like, we would like to have the opportunity to serve you better, you can try our products again or contact our technical support team for more help. Thank you again for your feedback and suggestions, and we will continue to work hard to provide you with better products and services.
I see the X1 is on the walmart web site...waiting for the X1S to also be offered there so I can purchase one!! Please hurry!
Dear customer, Walmart is currently out of stock, you can buy it on our official website.
I wouldn't bother, try to find a Harmony Elite, you can thank me later
Great upgrade to the remote but still needs work on the programming.
Thank you for taking the time to watch our video and leave a valuable comment. We are happy to hear your positive feedback on our Universal Remote Control upgrade. Regarding programming improvements. We are always looking for possible improvements. We will keep trying to improve our products to meet your needs.😀
@@sofabaton I bought it a month after buying the X1 thinking this one had a built-in mic. Hope you can add a mic with a firmware upgrade.
@@Mexmex1975 Thank you for choosing Sofabaton X1 as your universal remote control and we apologize for this misunderstanding. Thank you for your suggestion, which is invaluable for our product improvement and development. We will communicate your feedback to our product development team so that this can be taken into account in future product designs.
You guys need US Phone tech support. I cannot wait 24 hours for a response in addition to the time difference. major hassle when trying to complete the setup. A PC based interface would also speed up the process. URC Remotes and Harmony did it that way for years and were very successful. I returned my unit to Amazon because it refused to pair with my Fire TV stick. I tried for hours and eventually returned unit. Your tech support offered no real solutions only the procedure that I tried 20 times before reaching out. I could only hope that my unit was defective and it was a fluke.
Dear Customer, We are very sorry for the inconvenience and we sincerely appreciate your feedback. In fact, we now support phone support, we now support 20 hours after-sales service, you have arranged after-sales team to deal with the problem for customers during the day and night!
To avoid misunderstanding I will ask the after-sales team about my Fire TV stick pairing problem, we will seriously consider and study how to improve.
If you would like, we would like to have the opportunity to serve you better, you can try our products again or contact our technical support team for more help.
Thank you again for your feedback and suggestions, and we will continue to work hard to provide you with better products and services.