Zoho's Praval Singh on Customer Experience and Employee Experience

Great employee experience enables excellent customer experience
At #zoho, we strive to deliver the best of possible worlds
What #generativeai lacks, at least today, is having business context
Unification is what delivers the best of context and that in turn delivers the best of experiences
These are only few of the fascinating insights given by Zoho's VP Marketing of #CX .
Plus, we have an in depth discussion on who is REALLY responsible for the customer experience - with a surprising twist.