Hi Rohit, Zendesk has plenty of kb articles on triggers. This is a good place to start: support.zendesk.com/hc/en-us/articles/4408828984346-About-the-Support-default-triggers . If you're looking for some more specific video training then there are also Udemy courses like this once: www.udemy.com/course/zendesk-professional-administrator-training/
i am getting lot of duplicate tickets in zendesk. how do i find duplicate automatically and close them automatically with a blurb, saying its a duplicate request?
Triggers can only see actions from within the scope of a single ticket. As such, it is not possible for a trigger to recognise duplicate tickets. Currently, based on our knowledge, the only options here are to manually identify and merge the tickets or you may be able to build a custom solution.
Hi Kaustubh, thanks for the question. Email headers can be altered as part of the email template. Zendesk has a knowledge base article on how these work here: support.zendesk.com/hc/en-us/articles/4408886168090-Customizing-your-templates-for-email-notifications
can you help me to create more trigger examples? or do you have any knowledge base articles to understand
Hi Rohit, Zendesk has plenty of kb articles on triggers. This is a good place to start: support.zendesk.com/hc/en-us/articles/4408828984346-About-the-Support-default-triggers . If you're looking for some more specific video training then there are also Udemy courses like this once: www.udemy.com/course/zendesk-professional-administrator-training/
i am getting lot of duplicate tickets in zendesk. how do i find duplicate automatically and close them automatically with a blurb, saying its a duplicate request?
Triggers can only see actions from within the scope of a single ticket. As such, it is not possible for a trigger to recognise duplicate tickets. Currently, based on our knowledge, the only options here are to manually identify and merge the tickets or you may be able to build a custom solution.
How does triggered count work?
what if We want to add Headers , How do we do that?
Hi Kaustubh, thanks for the question. Email headers can be altered as part of the email template. Zendesk has a knowledge base article on how these work here: support.zendesk.com/hc/en-us/articles/4408886168090-Customizing-your-templates-for-email-notifications