Chrysler Dodge Dealership Epic Fail!
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- Опубликовано: 14 июл 2020
- Chrysler Dodge Dealership Epic Fail!
This video chronicles the horrible service experience we had at our local Chrysler dealer. We will certainly NEVER go back there.
Experiences like this is why 7 in 10 customers won’t come back to the dealer for service! It's absolutely mind boggling that this kind of stuff still goes on given that consumer expectations are at an all time high. We will no longer tolerate or put up with horrible customer service. What we experienced at this Chrysler Dodge dealership was beyond horrible and the story won't end here. And sadly, this isn't our only bad experience with the group.
Dealers that fail to develop a winning culture or invest in training are the ones that not only lose out on business in an ever so competitive service market, but they make other dealers that actually care look bad. These people make it abundantly clear that they just don't care... On my way out when I shared with the service advisor what a horrendous experience it was, he looked at me and shrugged his shoulders saying, "I just do what they tell me"... That's it... And they know i'm a Fixed Ops Trainer by profession! SMH
This is precisely why, #TrainingMatters
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They charged you $1500 to solder two wires...bottom line.
That’s exactly what I believe, yes!
They should not have repaired any wiring related to the SRS system.
@@dalejansson2212 is that a code thing? Like tire plugs?
@@thewhitetablecloth9912 It's a liability thing, like tire plugs.
you are a master communicator! My hats off to you!! I wish I could communicate that clearly
Thank you 😊 I appreciate you.
They don’t call them stealerships for nothing. Absolutely despicable!
Yes, horrible “customer service”...
.#Truth
@@thewhitetablecloth9912 I had an Infiniti a few years ago. There was a recall on the vehicle and I made a service appointment with the dealership. Note that the closest Infiniti dealership is 70 miles away from me. Anyway, the car broke down two days before the appointment. It was an ECM issue and I was told that only an Infiniti dealership can fix it. I had the car towed there. The diagnosis&repair took 2 weeks. They did not provide me any loaners car. In the meantime, I kept reminding them that there is a recall on the vehicle and please take care of it as well. They kept saying no worries, we will fix it. Anyway, I got a call from them about the repair and they said it is ready to pick up. I drove to the dealership but I learned that they did not complete the recall. The reason was ridiculous: they do not keep anything related to this recall in stock and they place the order after they first see the vehicle, just to make sure that I will show up! I said but the car was here for two weeks, why did not order the part? The response was more ridiculous: they wanted to make sure that they will fix the car. If they cannot, no need to complete the recall. I said ok, let's schedule an appointment and order the part. Then, I gave a call to another dealership (120 miles away from me); scheduled an appointment and have the recall completed there.
I got a call from the stupid dealership a few weeks later that saying they received the part. I said I had it done. The service manager asked me why I did not inform them about that. I said I did not expect you to order the part from my recent experience with you. Then the service manager started to yell at me and said not to bring my car to their dealership anymore, and slammed the phone.
@@mkilic10 .plll
@@mkilic10 it’s the type of stupid you have to experience be believe is real...
Been driving for 45 years, I distrust all dealerships service departments, this is the rule not the exception.👎👎👎👎👎
There are some shay ones out there for sure...
I was a service writer for a few months in between jobs 1 year. It was horrible and soul sucking. Customer would come in for oil change, hour starving mechanics would go over car with a fine tooth comb finding "everything wrong" with it and hand me back a $1-2,000 estimate to sell. Also discovered some recalls are either just bandaids to get the vehicle out of warranty or excuse to get a customer back into dealership service dept. I'll NEVER take my car to dealer for service outside of factory warranty
@@capttrips1523 this scenario does play itself out at dealerships regularly. There’s so much more to it than this. And while this particular dealership offered us a horrible experience, we have had interactions with other dealerships that have been exemplary. We also own Subaru cars and drive an hour from our home in Niantic to service them. We have found this particular group’s Subaru franchise to be equally disinterested in our business. The “salesperson” flat out told us that they were in charge and unless we did things their way, they were not interested in selling us a car so we bought elsewhere.
The employees reflected the attitudes of the owner, well presented and well said.. When dealerships care more about customers than money, they will show their value.
Spot on! These guys will never get it. It’s what I refer to as, one too many years in the car business...
Any car that has airbag problems should be covered under warranty
Because of the age of the car it was not. If it's a recall, then it's covered. There was an actuator that was on the list that was supposedly replaced. Given my experience with the dealer, I can't say for sure if it was and I'm reluctant to let someone else open it back up. But I agree with you, safety items should ALWAYS be covered. Thank you for your input.
I’m almost positive that all airbags on all cars are covered under recall, not a warranty. My 2004 Grand a Cherokee and 2008 Milan still get Mail every once in a while notifying me of recalls from the manufacturer and that I can have it fixed free of charge at the local dealership. But wait till you hear what my Chrysler dealership tried to pull on me! I could write a book. Seriously. 14 years, bought car new 2006, got Lifetime Bumper To Bumper Warranty (Max Care Plus) when factory warranty expired. The good part, it never costs me more than $100, unless it’s wear items. Bad part. It rarely gets fixed the first time. They drag their feet. My car has been at that dealership fir more than a mont at a time on several occasions, and the excuses they give seem a bit of a stretch. They’re simply trying to frustrate me out of the car. They want me to give up and sell the car so they don’t have to fulfill their end of the contract. That is fraud. It would be simple to price that they don’t or never had the intent of fulfilling their obligation, meaning the warranty is fraudulent if it was for life but they obviously don’t want to do the work. It’s so bad, I challenged them on a non-alignment issue where they charged me fir an alignment that was needed as a result of them doing rear diff work and I shouldn’t have had to pay for it, as the car drive straight and the tires wore evenly when I brought it in. When it came out after I paid for the alignment I never wanted to pay for, it pulled to the right pretty obviously, and multiple other issues. Service manager told me I was wrong and that the alignment was “perfect”. I asked for proof, and he said he had NEVER had another customer complain. I told him I’d like to record him saying that again, and I did. He told me to take the car to another shop and get it aligned and if he was wrong he’d pay for it. I told him no. If another shop touches the car, then the dealership can make any claim they want after that, and I told him that this car was bought new at this dealership which represents the manufacturer of the vehicle and that if they couldn’t get it right, no one SHOULD be able to. I took it to another shop for back tires and had them print up it’s alignment status. It was a mess! Then when I tried to get it fixed again a month later for AC compressor work, they told me I had been banned! They made up and embellished stories as an excuse to ban me. I emailed the parent company, Rick Hendrick Auto Group, and they responded in kind and took care of the problem and had me “un-banned”. This was just one of dozens of stories, some worse, some comical, and just this last fall, it needed a rear main seal and crank position sensor. That’s a total of about 5 hrs of work from what I understand. They had the car for 6 WEEKS! It all started right after I bought it, and has been a hassle ever since. But this dealership is 1/2 mile form my house, it’s where I bought the car new, and the only other Chrysler dealership around is even WORSE! Believe me I tried them early on! I would rather fix whatever I can on my car myself than take it in to them, where I pay a $100 deductible. They have lied to me a defrauded me so many times it’s not even funny. I need to talk to people who have had outrageous experiences at Chrysler dealerships. My 14 years has been one long outrageous experience.
@@andrewhigdon8346 if it is on a particular recall list then yes, if not, no.
@@thewhitetablecloth9912 well you are correct, that’s why I said “should”, but I meant to not say warranty and meant bulletin or recall. The NHTSA tests vehicles if there are enough complaints, especially if they are safety related. Here’s the crazy thing. GM had a recall fir an ignition switch which would allow the car to shut off, losing engine power, and thus power steering and power brakes. They called that dangerous and I agree. Yes, people who know better can overcome the brake and steering change. But fir most people it’s dangerous. But the Chrysler Lx cars do just that, stall, shut off, whatever you want to call it, it is dangerous. But they specifically classified this issue as “not dangerous” as “it usually occurs at low speed when approaching or leaving a stop.” That’s patently not true. Most people say their car shouts off after filling the gas tank, and it turns out that ethanol affects the valve responsible for the gas tank vent when refilling. That’s why on any modern car it sometimes is hard to put more than a few gallons of fuel in at a time. So at first it was about 18 months worth of build dates. Then they finally extended it to all from 2005-2008(I think 08). But when you correspond with most dealerships, you have to say a magic code to get their memory refreshed. Reports are that a lot of Service Managers and General.Managers will claim they’ve never heard of the covered repair. Chrysler ended up calling it an Extended Lifetime Warranty on the gas tanks for those cars. But the airbag thing is an established safety issue, unless the issue has nothing to do with blowing up in your face or not going off at all. Most people, including myself, don’t realize the degrees of consumer rights we have. Check out the Magnusson-Moss Warranty Act, especially the Implied Warranty section. When there is a chronic failure of merchandise outside of warranty but far within established expected duration of service/use, then people will complain, and if there are enough, the manufacturer may become responsible for addressing the problem. Like if every lawnmower over the last 40 years lasted 3-7 years or more, and suddenly a particular model, line, or type of mower lasted just out of warranty, say 2 1/2 years, with a two year warranty, and a significant percentage of that type, model, or series, line, has a real failure, inconsistent with established expectations for duration of service, then there could be a problem. If every Chevy full-size truck had a warranty if 3 years/30,000 miles, and between month 40 and 60 the wheels were splitting down the center, there would be an investigation and potentially a recall. They aren’t going to do a recall because a cosmetic effect failed, if it didn’t impact safety at all.
@@andrewhigdon8346 problem is that there are so few of these cars even still around, we’ll never get the numbers needed to trigger any kind of a recall. :-/
That's why I fix my own cars.
Yeah I do what I can but for anyone to rip apart a wiring harness to find an open ground that’s nit a professional mechanic would not be too smart...
This is what I call a decent experience at a dodge dealership. I’ve had way worse. My truck hasn’t been fixed 6 times with the same exact issue persisting each time I take it in and they allegedly fix it. And last time I was there for the same exact issue they never fixed they refused me service.
This is EXACTLY why I refer to Dealerships as "Stealerships"!! When it comes to any service, it all seems overpriced, and often not needed..
There is often a very blurry line between “needed” and “recommended”...
none of the modules were bad,, they shotgunned it on your nickel.
Yeah, that seems to be the general consensus.
@@thewhitetablecloth9912 cars are becoming so complicated, even the dealerships struggle to diagnose problems. specialty diagnostics are becoming necessary. check out a u tube channel called pine hollow diagnostics, scanner danner, eric the car guy and thier linked channels,. some of these guy travel around the country, diagnosing problems that the dealerships cannot figure out. sometimes it takes 3 or 4 different scanners to figure out a problem, because european cars tend to use thier own language and systems in the modules and can bus systems. sometimes they even need to purchase patch in programs, to communicate with the systems.. many also use oscilliscopes to look at the data and voltage parameters. most senior techs at dealerships have no clue how to use an oscilliscope, and are limited to the dealership diagnostic equiptment that is available.
I will say if u go to mac haik, or allen sameuls cheverolet in texas, u will likely NOT get ripped off.. .might be worth the drive if your close. not many dealerships have 4 and 5 start ratings. they do though. and from personal experiences I see why
@@randy1ization I’m in Connecticut 😢
@@randy1ization I definitely will, thank you!
This is why you NEVER go to a dealership for repairs unless it is under warranty
Or nobody else works on the car...
@@thewhitetablecloth9912 True, and your car is a Daimler-Chrysler orphan. The dealership was probably telling you the truth about the diagnostic equipment. Your car uses the Chrysler version of Mercedes' STAR Diagnostics scan tool. It's as much of an orphan as the Crossfire itself!
@@alantrimble2881 YEP! Its not all the dealerships fault. They have no support for the Crossfires anymore. The tech is in a bad spot trying to fix them. Also the DRB 3 scan tool was used on all except 2008 Crossfires if im not mistaken. Doesn't work very well at all for diagnosing problems.
Dealerships are full of shady individuals. It's all about screwing the customer.
Well after our experience with this dealer, I can’t say I disagree with you here...
incompetent individuals in this case
@@MrJimmy3459 that’s the general consensus here.
I was once a mechanic at a dealer. After learning the business, I began my journey for a new line of work. It disgusts me that these thugs take advantage of trusting people. I refused to pass an inspection on a used car bought from an auction that had rusted out brake lines and leaking caliper pistons and they threatened to fire me. They didn't and on my day off a potential buyer came to take that particular car for a test drive and nearly died when the brakes failed at a red light. The vehicle had to be towed back to the dealer and guess who was ordered to fix the brake lines and calipers.
That’s horrible. Sorry to hear.
You were literally doing your job and they wanted to fire you? Wtf...
@@BigEvan96 crazy right?!
I have many stories to tell. It was an eye opener to the real world. I went to an Automotive tech school and was really excited to begin my career. I worked at a few more dealers and decided enough was enough and changed my career path. I am not saying that auto manufacturers knowingly participate in activities.
@@chrismas5338 yeah it’s not all, but many...
Sounds like a 65 comet or 72 valiant would give you less issues..
For sure...lol Wouldn't take a turn at 60 mph though...
Wish I could like this more than once!!! All facts and thanks for posting!
Thank you Brian. You just did and I appreciate it.
@@thewhitetablecloth9912 ⁰
I had the same problem with my 1500 ram it was a recall in the steering wheel and now my cruise control hasn't worked since
That’s why I don’t want to go and have anyone else open it back up to re-diagnose the module...
Did u dispute the charges on your card,I would have called my credit card an stop payment
Unfortunately it wasn't as simple as that.
Actually it is just that simple.
Very well said. I personally would have posted all of the Stealership details to expose terrible customer service and to retrieve my $1500
Thank you. Well we live in New London County, Connecticut so it's not hard to figure out who the local dealer is... A simple Google search will reveal all there is to know.
Just the same in Australia. I can buy parts direct from the US and freight them 7000 miles to me and fit myself for half the price. I told my dealer this and he laughed and said "Where are they made " the same place you get them from mate. I then showed him the site I bought them from and the expression on his face changed. Stealership is so true.
Crazy!
HAHAHAHA. I work for a Chrysler dealer and we refuse to work on Crossfires. Absolute, pain-in-the-ass, over engineered Mercedes built junk.
See? Chrysler can’t work on them and it’s beneath Mercedes to work on them... it ain’t easy...lol
I had to sue the dealership twice where I bought my spyder and won.
Things progress slowly because of COVID. In the end, justice will be served.
Good for you. But what a shame to end up in court.
@@MrEldoradot you gotta do, what you gotta do. The end justifies the means...
Your PERFECT pronunciations made me stare at your mouth the entire video like a straight forward documentary
Lol, thank you. I did my best to convey the material as clearly as possible.
Can I ask what is happen to your ride I am no mechanic just someone that has to pay. When last time plugs got replace could coils could be alot
There was a broken wire in the steering g wheel that caused the light to come on. Instead of just fixing that, they kept my convertible in the shop fir a month in the summer and sold me a computer module fir $1,500 instead. Not exactly the right thing to do. That’s ok because thousands of people in the area will know what happened to me there.
As a former Master Tech I can say this is exactly how most places I work operate. I would say 80% of my fellow mechanics barely knew what they where doing. 10 years later I could not run faster out of the auto business.
I’m not crazy about service at dealership here in Libertyville IL, but I have a very good very honest local mechanic. My Mazda 6 is @ 309k.
There are plenty of honest repair shops out there. My experience wasn’t one of them...
309k miles or kilometers?
310K now, that’s 310 THOUSAND
@@Toguro-oy3ld I think he’s asking Kilometers or Mikes... We get the thousands part, that’s universal 😂😂😂
This is a trick ... ALL Chrysler + Dodge cars are EPIC fails.
While I agree about the problem with dealerships, I've had my 2005 Dodge for 16 years with only standard repairs. I take good care of my vehicles).
His car is a Mercedes platform
The problem is that dealerships make more money off of service repairs than they do from sales. They aren’t trained to make diagnostic repairs, they are trained to plug in a computer and change whatever part it says is faulty. If no part is declared faulty they automatically change whatever part is suspected for the issue.
Example :air bag light means they change the module . Only if and when that doesn’t resolve the issue to the actually look at problem solving.
And from all of the comments here, it should have been easiest for them to check the wires first since that was the most likely culprit! The guy even told me on the phone prior that, “it was most likely a wire issue”... You can’t make this stuff up!
I new a guy who's father owned the local dealer ship, he took a customer's car off the lot to cruise around in one night and his girlfriend totaled the car. How do you call the owner and explain that.
😂😂😂 he’s a “PHD” lol
My 04 Grand Cherokee Overland had an air bag light and I must have gotten an honest dealer, my air bag module was replaced just 2 months ago on a 16 year old vehicle with over 200,000 miles for free as part of a recall that had been issued years ago for the defective module.
It’s simply dependent upon being a recalled item. If it’s on the list, you’re covered. If it’s not, you pay.
Excellent! More service people need to listen to this.
I brought a 1 year old vehicle in for service with less than 5000 miles to the dealer. The most important thing I said that needed to be done was the annual state inspection. After waiting almost 3 hours I get get the car back, drive home, crack a beer and go inside. I walk back into the garage, look at the windshield and no state inspection was done. I called the service manager, I spoke, he listened. I won't be back. I'll use my local garage I've been using for many years regardless if I have to pay for it.
Sounds like my local dealership is a Familia story ...
my husband and I bought a 2019 challenger june 22 2019,and had multiple issues with it that still havent been resolved.the latest is a service steering system msg and loss of power steering took to the dealer in Paducah,ky where we got the car and they told us it would be a month before they could look at it and offered no loaner till it was diagnosed.tried other dealers but they could care less and one in princeton told us it needed to go where we bought it.First time dodge owner,last time dodge owner.
fortunately we only deal with Sewell Cadillac in Dallas, just because of this kind of treatment...never any issues
Scott, there are lots of great dealerships. Unfortunately, our local Chrysler dealer is not one of them as far as what we experienced with them when we used to use them.
🤷🏼♂️🤷🏼♂️🤷🏼♂️
As long as you do not own a Cadillac Escalade if so you are in there on a first name basis. Junk...
@@gmoney3685 yeah, that’s not one I’ll ever get...
Next time, buy a Lexus.
I love Lexus. But it wasn’t about buying a particular brand. It was that we wanted that car.
Or just fix it yourself
@@fintansky9369 if your flat screen TV didn’t turn on, would you be able to fix it yourself?
@@thewhitetablecloth9912 if you looked it up and did plenty of research yes i work at a toyota dealership doing alot of my own vehicle repair work from youtube and google sadly for some people easy simple fixable stuff seems out of reach unfortunately your problem could have been so many simple things bad airbag sensor easy fix fuse easy fix
@@thewhitetablecloth9912 and i just saw the wire part 🤦♂️ dude u could have twisted them together put a damn heat shrink around it in a day for 10 bucks at the most maaaaan im not saying learn how to rebuild a engine or know how to wire a whole vehicle but man learn some basics not hating not everybody should be amechanic but try to google your issue and have a little knowledge beforehand if it is a know issue u can call them out at the dealer and they might be more honest with you especially if alot of people come in for the same issue
I would question the diagnosis if the diagnostic tool was malfunctioning.
After the warranty is up it makes no sense to go to a dealer. It’s sad, as a salesperson I have lost countless customers because of my service departments.
Well when you have a specialty car that most don’t work on or have the tools for, your options are limited.
I get a kick out of the survey that they email you after service. Last time out I had 4 gripes and noted them all in the survey. A response? Nope.
Well often times if the dealer knows you are pissed, they put in a fictitious email address when they send the info in so that they don't get banged. The OEM's satisfaction score bar is set fairly low because they know they are not going to achieve a very high score.
Been there. Done that. I only get those from newbies.
@@andrewhigdon8346 yeah, many stores make sure the obviously unhappy customer does not get the OWM survey. Not sure why because the OEM made it perfectly clear that they just don’t care.
Sounds like every dealership lol
No, there are plenty of good ones. This one is just not in that group.
Unfortunately, many are terrible when a repair falls outside of the everyday or a repair attempt goes south. This goes for dealers and independents. You cannot judge them by the smooth routine repairs. Its when issues arise that the cream rises to the top and unfortunately very few will perform well when a difficult situation arises. Most dealerships will behave like yours did when things go south.
Newer cars under warranty need to go to dealers BUT you still need to do your research and locate a dealer with a high quality service dept. I wouldnt take a car to a dealer that isnt under warranty because i have used or researched many different mechanics and have found 2 in my area that i trust with my vehicles. Not because they are perfect but because they make it right when things go wrong.
@@jasonrawe6010 100% correct.
Stealership
I had an AC problem. Took car to the dealer. The whole system needed replaced for $1,500. Took it to a person that was a WIZ on AC. The hoses were leaking refrigerant. He replaced the hoses, dried the system, put on a new drier, filled with refrigerant all for $269.00. Had the car for 10 more years, no problems.
Sadly this happens a lot...
Had service done on my wife's journey. They flushed the coolant. I got it back and it had a leak. Just thought it was air escaping from the system. Turns out a line at the back side of the engine was leaking. Told service it didn't start until after the last time it was in. They didn't even listen to me,still displeased with them, dont know if I'll go back for anything else
That's the part so many just don't "get". Piss off the customer and they will tell thousands! It's no longer just telling your immediate friends and family. There is now an entire online world!
Seen this too many times myself and working at a dealership prior. It has yet to change.
Jennifer Warriner with the millions dealers invest in their business, you’d think they’d want to maximize their return. 🤷🏼♂️🤷🏼♂️🤷🏼♂️
I had a 2015 Jeep GC Overland that I LOVED!! However, I HATED all my local Jeep/Ram/Dodge/Chrysler dealers! Horrible!!
You can rest assured that this will definitely have an impact.
I bought a Ram 1500 about 6 months ago, love the truck took the truck back for a warranty issue, it was kept for 4 days with no loaner meanwhile, I was forced to buy an additional warranty that covered loaners and repairs in case something went early. I made them a list of things that needed fixing. I had to go to the dealer 3 times to find out what was going on. I kept getting the excuse that they had no time to work on it. On the 4th day I walked in extremely pissed and was told they didn’t know what the status of the truck was. And finally was told they had serviced the vehicle and weren’t able to replicate any problems I complained about. Meanwhile as soon as I got in I was able to replicate 2 of the issues. Never again will take my car to any CDJR dealer. Thank god I have my own mechanic and also have some inclination of working on my own vehicle.
@@Hempstead35711550 do many dealerships fail in this department. They lack the training and have no process. One thing that can’t be taught tho is actually caring about the customer.
I’m a high school student and decided to bring my car to the dodge dealership in the Kansas City area in Gladstone, charged me $1,000 for the evaporative emission system... light came back on in just a week and when i called in they told me it would be another week so i waited and when i came in the guy at the desk blamed me! He said that in the week the weather changed many times from hot to cold and it was my fault that it came back on, surprisingly they fixed the problem the second time by clearing the code, the system was never broken it was a short in a fuse, the fuse cost $5 but i got charged $1,000, got blamed for the problem, got in an accident on the way to the dealership, waited 5 hours for a “diagnostic” and had to pay for the gas it cost me for the 6 trips i had to make, never going back.
Customer blaming for incompetence is another favorite.
I took my truck to the local dealer for a state inspection. Before going, I checked all fluids as I do every week. After said inspection, I was told the coolant reservoir was empty and need a gallon of coolant at $25.00 a gallon plus labor. I paid the inspection fee and left. Went to my local Auto Zone bought a gallon of coolant and haven't lost a drop since. I will not go back.
Been wrenching 40 years have fixed 100s of airbags by fixing connection under seats.
Wish more techs knew what you knew and weren’t just parts changers...
You wanna show them your not to be messed with, then I recommend you contact your DEALER BOARD in your state and see how they should or will handle your problems with this dealership.
I love buying brand new vehicles, let me tell you once they see you have excellent credit and can buy almost anything they have on their lot they treat you like gold and make it sound like your their
New best friend and after the purchase and papers are signed your forgotten about cause they have completed the job and time to move to their next victim. How Sad it didn’t use to be like that early 80’s and further back.
Dealer Board! Great idea. A lot of people have seen this video all over the area, particularly where this dealership is located so I’m sure they more than spent the money they took us for... Thank you fir this great idea.
Correct me if I’m wrong .I think the Chrysler crossfire is actually a Mercedes-Benz kompressor
Not sure which Mercedes but 60% Mercedes (drivetrain) and 40% Chrysler (body)... That car is on rails!
After working at a dealership for heavy equipment, I can not stress enough how many times the owners (new Holland tractor dealership) would set all the techs down and talk about logistics of the shops getting equipment in and out as efficiently, and accurately as possible. They stated that dealerships make 65-70% of their income off of the service department due to the MAP pricing of equipment etc. I can’t tell you how many times we as a group got lit up for other employs issues, but we ran like a fine oiled machine, and I was never without work. Too bad it’s not the same. I own a 2020 Honda Accord that has been plagued with issues and have given up on the dealership I purchased the vehicle from and actually have all work preformed right next door at the Toyota dealership💪🏼
It boils down to people and process. If nobody cares and there is. I leadership, this is what happens.
This is why I will never lease or purchase a Dodge/Chrysler product. I purchased a Lexus IS350. With Lexus they're expensive but you get treated so well. Why don't you supply the name of the dealership and why didn't you get the media involved?
Lexus offers the absolute best customer service experience bar none!
@@thewhitetablecloth9912 They even provide you the most updated vehicle in which tempts you upgrade.
@@bronxtaskforce01 that's a smart store!
Higher labor rates and service costs are a better way of making money than bullshitting and lying to customers. If I get another new vehicle, it will be a Lexus.
I love my mustang, but dealer and service network ranges from mediocre to poor in my experience. When I eventually replaced the original rotors/pads at the dealer service department, I had to deal with a few careless individuals over my brake job. I brought it back in due to excessive brake squeal a week after the service; this was after I noticed a suspicious lack of high temperature grease on the backs of the pads, and around the abutment clips. I was given the usual BS by the service advisor about rust, moisture after sitting, etc, and I stated with a flat expression that those aren't factors after driving for 15 minutes and getting a fair bit of heat into the braking system. Sure enough, they found 2 defective pads that were cracked bilaterally. I wasn't charged because it fell under parts warranty (thankfully), and I did notice that brakes were cleaned and greased upon further inspection. I'm not sure if poor installation or a part defect was responsible, but I'm not happy that customer service wasn't taking my concern over brakes very serious. The next time the car needs work, I'm going to set aside time for research and source the required tools to do it myself, or with friends.
Love my Honda accord because I had something similar happen with my 99 Dodge Durango
A sad and all too familiar story...
Several years ago I was in need of a car inspection with only 2 days left. (My Fault) I called the local Dorf dealer who said they could do it in a hour. I took it in and of course it failed. (Front Brakes) I told them I could put on a new set and be back later. During my inspection I found the brakes to be in really good condition. I took the pads to another inspection site and showed them the brakes. They agreed there was nothing wrong with them. They suggested I take my car to my local Highway Patrol to be inspected. I didn't tell them why I was there, but when asked I told them I was told by my local Dorf dealer that my pads were bad. They did not agree with that info and told me to head back to the dealer to get my approval slip. Well, the service guy was flubbering all over himself to get me happy. I wouldn't trust any new car dealer any farther that I could throw them.
Yikes. Another R.O. Shop...
I worked at a high end German dealer as a service writer. I consider myself an honest person. Because of this I didn’t last very long. So I went into sales. This was a better fit. I was able to hang onto my integrity and provide customer service, bases on the idea of helping people buy a car vs selling them a car.
That’s awesome. I love the car business. Like most businesses, there are good and bad people.
This is why I always work on my own Vehicles brand new or old even though they have free oil changes and tune-ups I would even take them my cars
Me too. If fixed Navigation systems and many other things. I’m certainly not about to rip the wiring harness out of a car that I have no expertise and experience in and expect it to ever run again.
Chances are I could have troubleshot your issue and repaired it for around 100 bucks and felt bad for charging that much.
There are homes people out there like you. Sadly this gang isn’t like that...
That's what my UTI instructor says haha
@@roycezaro1998 🤷🏼♂️🤷🏼♂️🤷🏼♂️
Had a Chrysler 300 dropped off at dealership, after two weeks of diagnosing and not being able to find what was wrong with the car they claimed I needed a TIPM. The claimed they tested the starter all the electrical and manually turned the engine over claiming the engine was good and there was a short in this module and quoted me a whopping $2300 plus tax needless to say I denied the repair and towed the car back home. Days later I met a Chrysler dealer mechanic who offered to look at the car after hours on his time off, he got the car started in less then 3hrs but unfortunately the motor was shot.. needless to say there was no issue with the TIPM and if I would of listened to first dealership I would of been out the $2300 and the car would of still had a bad motor. Dealerships are rip offs.
SRS and ABS harnesses are not cut and soldered. You must replace the whole harness. The soldered connection will in time cause a high resistance code and the light will come back on.
:-/
It isn’t just Chrysler. Service writers and service managers are paid based on the amount of revenue that they generate. Service revenue is a vital part of dealership profit, especially during periods of slow vehicle sales. I have experienced this kind of double talk and skulduggery from GM, Chrysler, BMW, and Toyota/Lexus dealers.
Well that’s just the pay plan. There are many dealerships that do a good job, just not my local Chrysler store. No clue how to treat their customers.
Hey are you the dad on that tv show the French Prince of Bel Air?
😂😂😂 that’s funny!
mrk107 Takes place in France.
I waited 30 days, payed over $1100 to fix a dashboard vent issue on my Dodge pickup. While under warranty I was told no problem found. The repair fails after 30 days. This was a bitter lesson learned..... No more Chrysler BS for me.
Well if you are a regular customer and the complaint is documented while still under warranty, they generally make good. I was neither and my car was long out of production.
I had the same issue with a local transmission repair shop that I wont mention (F&J Transmissions) I brought my 2011 Chevy Silverado 2500HD in with the CEL light on. The code was for the TCM (transmission control module) There's 2 in the truck that they say needed replacing. After almost $1700 worth of repairs, it started acting up and throwing codes again with in a month!! Brought it back to them for warranty work and they told me it was a different issue, even though it was doing the exact same thing and throwing the exact same code!! They told me they needed to keep the truck and go through a series of tests that would take several days at $175 an hour!! I told them I'd take the truck home and check it over myself. So after a few Google searches, I wound up buying a small tube of Dielectric grease and packing the Cannon plug for the TCM on the transmission. Never had a problem again!! I tried taking them to court and got nowhere fast..........
Wow, that’s crazy.
My brother experienced the same on his 2019 Jeep trailhawk, transmission quit, he had to wait 7 weeks for replacement..FIAT Jeep, Dodge and Chrysler JUNK
It's one thing to have a quality issue, but then to have my local dealer completely drop the ball on service, that's just something you can't get past.
And RAM too!.
I've been a automotive master technician for 22 years I have certifications with gm, chrysler/dodge, ford master toyota technician, and master ASE with L1 and L3 certifications. I know exactly what your problem Is, your technician is bad!!
By the way The Chrysler crossfire it's actually a Frankenstein Mercedes/ Chrysler cross platform not an easy car to work on or find information unless you're a specialist and Chrysler has proprietary information they hide from people and technicians my suggestion is get rid of it
Lucky does not describe electrical faults.
Did you get your used parts back?
Often expensive modules are sent out to be repaired. All you had at that dealership were parts changers.
It's possible that you would have gotten better service from Mercedes.
It's also possible that the tech didn't know how to use the two way features in his diagnostic tool.
I once had to pick up a buddies truck at the dealer ship, and hung around the cashires window, they charged one customer 300 dollars to do a brake check all that customer needed was a set of front disc pads that cost less then fifty dollars at one of the chain stores, plus it only takes less then an hour to do the job, by the way the rotors were fine, no rust grooves, or pitting etc
Thought I saw Alex Fishburn for a second there. I need sleep 😴.
Naaaah... I’m his brother Lawrence...
Well he donated 1500 dollars to pigs for 2 wires
In time they will understand why it just wasn’t worth doing what they did to us.
Bought a pre certified car from a huge Ford car dealership in FL. A month later the battery failed. Three months later tires where bald on inside due to alignment. Year and 1/2 later engine was replaced ( three year old car ) Dealer replaced everything but this was not pre certified ! Quick turnover i believe .
There are a lot of really good dealerships out there. Unfortunately bad ones like this one make everybody else look bad.
This is bullshit from the dealer. Any chance you can find a better one? FCA is the same garbage here in Canada. Really hard to find a good dealer. I bought a Ram 1500 in November and I love it. I’m hoping my dealer is ok for service. They seemed alright when I checked them out but they are some distance from my home. The two dealers near me are garbage so they don’t get my business.
You are too nice. I really hope you got something out of all that nonsense. That was ridiculous.
It will come. Some people need more convincing than others to do the right thing...
Wow! Paul, sorry to here about all that trouble. I would have flipped my wig! Let's reconnect on LinkedIn. I miss your Sunday night show. By the way, nice Covid beard. :)
Hi Michael. Ultimately it will get resolved. If you haven’t already, please subscribe to my channel and share my video. Yes, Sunday’s from 8:00-9:00 pm EDT. “Sunday Night Live” 😎🎥🎬
I was a service dispatcher for a year then they moved me to be a quick lane advisor because they lost three of them so I got thrown to the wolves and I do my best to call my customers back as soon as I get a multi point but at times I get people thrown into my office because my manager don’t like to keep people waiting on the drive but she don’t give me time to call my customers and I get yelled at by her for not calling them back 🤦♂️
I’ve run several repair shops. It’s a tough job but if you just do what you’re supposed to and be honest, it’s not that bad. You have to care. That’s number one...
I owned a crossfire and not a single dealership around me would be willing to work on it. I ended up having to ship it then they didnt contact me for 3 months. Turns out they just left it and then one of the mechanics brought his own diag tool to fix it. Without him nothing would’ve ever happened.
This car is clearly beyond their pay grade...
I would have DEMANDED my 1500 back as soon as I saw that abs light on after I paid!
I did and the after it ultimately got fixed I paid the bill. Afterwards, I consulted with several repair shops and after explaining what was on my receipt, the general consensus was that I was probably taken advantage of. What these guys don’t realize is that it’s ultimately costing them more than the took from me. For the 30% they made on a $1,000 part and the 70% they made on roughly $400 labor, the amount they lose on a number of potential customers not going there anymore because of their reputation far exceeds that short term/sighted gain on their part. This isn’t going away. There’s more coming...
First mistake was buying the Benz/Chrysler step child
It’s such an awesome car tho.
Had similar issue with our radio on our one year old Dodge Challenger. Took 3 months for them to fix it and 2 new radios. We did not pay a dime of course but experience was terrible and service. Never again. I referred my dad to buy the car at the same dealership where we bought ours. Not a dime for my referral. Also as he was buying the car the sales guy told him if he won't get ext warranty for his brand new car he can't sell him the car. What kind of bullshit is that.
Back in the day (1974) I bought an American Motors car, a Matador. It was a new car and I was having an issue with the front brakes. I brought the car back to the dealership and 2 hours later they told me the car was fixed. When driving the car off the parking area the same issue was still there. I immediately brought the car back to the service manager and he said they would make some adjustments. To make a long story short, it took the dealership almost 3 weeks to fix the problem, a warped right front rotor. I finally had to resort to some aggressive tactics and a few well placed F-bombs. That was the last time I ever set foot in that dealership and it was the last AMC vehicle I bought.
Well we definitely won't be buying anything Chrysler any time soon the way they showed concern for our problem...
This is the kind of nightmare that makes me wake up in a sweat. As well as you articulated the series of events, why did you not take them to court? You had everything and they had nothing. And I don't know why you didn't mention this dealer so others in the area could avoid them.
I posted it in the summer when it happened. Court will be next. People sharing this in their social media will be a warning to all in the area. It is in many of the local groups.
@@thewhitetablecloth9912 Thanks for the speed reply and I hope you wind up owning the dealership after court, God only knows that Chrysler has enough problems with making some of the worst cars out there. I know I own one and if I didn't do some of the work myself I don't know what I would do. Good luck in court.
@@larrybernstein4109 you don’t end up owning the dealership because they wronged you unfortunately. But as word gets out.
Yeah, mention more than just a Chrysler, jeep, ram, mention the name address, service advisors, mechanics the whole enchilada, make them feel the wrath that they created by keeping your money!!
@@Cluelast it’s not hard to figure out. 🤷🏼♂️🤷🏼♂️🤷🏼♂️
I'll bet anything that those 145 dislikes are from the stealerships! 🤣😂
No doubt. People see right through that though... they’re like fake reviews. My story is backed up by date/time stamped phone records and emails...
Sounds like a nightmare. FCA and all its dealerships are such horrible people. I went through hell with two Dodge Chargers, and with the FCA dealerships Sahara Chrysler Jeep and Desert 215, both in Las Vegas. Those dealerships treat people just like you were treated. I was in and out of service departments after buying Dodge Chargers and lost a lot of weekends and time that I could have been enjoying life.. I despise FCA and its dealerships.
My local bmw dealership said my valve cover gasket was leaking oil, and gave an estimate for $700.00. They told me at a routine oil change. It turned out they repaired it for no cost because a prior repair about 8 mos required removal and replacement of same gasket. Parts and labor have 1 year guarantee at this dealership . Good thing I reminded them and knew what was involved in that repair otherwise I would’ve had to pay.
It’s sad that you had to remind them but good for you for getting it covered 💪🏼💪🏼💪🏼
Your first mistake, owning a dodge, why would you do that to yourself!!!
That's exactly what i was thinking too
the Crossfire is a Mercedes SLK with cheaper intereur , Build inGermany , for the US market dont know were they where build . But this dealership only want moey witout doing much
Stealerships...I’ve had to become my own technician/mechanic for situations such as these. I’m sorry about your hard-earned $1,500. Great video. Very informative and straight to the facts. I hope you get to enjoy your convertible and make up for the time lost while it was sitting at the shop.
Thank you Christian. They say bad news spreads over night. Ultimately the wrong will be righted. One way or another. Penny wise, dollar foolish...
I only go for parts to do my own pm and repairs. You’ll actually spend roughly the same amount on common replacements at the dealership as you would on aftermarket brands at the parts stores. But yea I definitely don’t allow them to do any type of repairs if I can help it. The only exceptions are warranty repairs and recalls.
I bought my 2018 Durango at Superior Dodge in Conway, Ar and the staff there is phenomenal! I hate to hear that so many people are having horrible visits.... I am very thankful however for the staff and techs at my chosen Dealership
Always email! It's a paper trail.
I have emails. Sent an received 😉
#2 - Dodge Intrepid.
I took my SRT to jeep only in Las Vegas and absolutely horrible service spent over 5k in repairs and never once did they call me I had to call them for uodates
Seems to be a systemic problem from what I am hearing.
@@thewhitetablecloth9912 unfortunately I think so also love Mopar but hate the service behind it
@@SpotBloodrain I hear you. Fortunately this is just an extra, fun car for us and we put very little mileage on it so we don’t need to see a dealer too often.
Yeah our local dealership got me for 4600 dollars on something they said the warranty covered. It is partly my fault bc I didn't read up but I did specifically ask if the injectors on my ram 2500 were covered and they yes only to say no after they had to replace them. And that no came when I was picking it up.... so I thought it was free up until then
It is specifically because I was asking the questions I did that we discovered the scam, sometimes the schemes are so elaborate that you don’t discover them until the end. Monday morning quarterbacking always works for those not In the game on Sunday.
@@thewhitetablecloth9912 very true sir!
@@jordansmith6099 at the end of the day, anybody with a brain as a business owner will do the right thing. Some just take longer than others to understand. It’s clear, cut and dry backed up with a lot of great feedback here, time stamped phone calls and emails etc...
#3 - You. You bought a Dodge/Chrysler product. Wop Wop.
Yeah, 60% Mercedes Benz & 40% Chrysler. That's a recipe for a red headed stepchild. One side has no clue how to fix the car and the other doesn't want to work on the car because it's not a full breed pedigree...
I bought a Mercedes c63 Amg and had terrible service experiences. I noticed damage on the underside splash guard before I bought it. I bought the car and he scheduled a date to bring it in to be fixed. When I showed up the service department claimed I hit a curb and they would not be covering it. It took a month and a few bad reviews before the owner got involved and had it fixed.
Second incident, the exhaust actuator was making noise and had to be greased. It took 2 weeks to grease it and they put an extra 25miles on my car “testing” it at my own gas expense. I was so disappointed with the service after paying 60k at their establishment.
@@bowjangles510 m’aaan, there’s some really horrible repair shops out there...
Not a "Chrysler" fault. This is a people/administration fault.
100%
it seems to be at every dealership
@@JulianPard not every but sadly too many of them. 🤷🏼♂️🤷🏼♂️🤷🏼♂️
If a dealership EVER claims they need to replace a part. ALWAYS demand to have the defective one returned to you unless there is a core charge.
I supposedly have the old part but it can only be diagnosed while in the car and I’m reluctant to open that can of worms now that the broken wire fixed and the light is off.
I had a srt4 my mechanic told me the turbo is bad,since it was under warranty I took it to dodge they kept the car for a week,I went to pick it up and was told the guy that is a specialist on that car didnt come in for a week,they dragged it out and told me it wasnt the turbo and told me I would have to buy the turbo kit for $800,I bought one second hand for $250 and it worked great.dealership is in north nj
That’s what I’m talkin’ about, thank you. The car is clearly beyond the average Chrysler tech’s abilities so you’re limited to who can work on it. They’d probably laugh at you if you took it to a Mercedes shop although those guys would know how to work on the car better than any Chrysler tech...
Lesson learned. Stay away from anything chrysler
No, the car is great. It’s my local dealer that sucks! They’re the ones that misdiagnosed it and then lied about it. They’re the ones that told me over the phone that they don’t sanitize their cars despite the fact that there’s a global pandemic!
I will never buy another dodge-chrysler-jeep product again.
It's "plan-demic".
Our problem was this dealer not the car...
@@thewhitetablecloth9912 i understand that. But I bought a late model dodge with several wiring problems, and a friend bought a late model jeep that has been nothing but problems for him too.
@@theSword- 🤷🏼♂️🤷🏼♂️🤷🏼♂️
Cool
There products have nothing to do w
With dealerships
I got ford misfire on 5 replace spark plug still running like ass bought new coil pack hopefully replace soon to find out
And the problem is it’s a limited production car that not everybody works on.
@@thewhitetablecloth9912 its not a UFO your car has a computer might have to change your computer. My 18 challenger I had to buy a unlock ecm to run new exhaust so i think its your computer or get new wires in a steering arm
@@stinkypink72 it might as well be a UFO the way this nightmare went down.
@@thewhitetablecloth9912 There is a silver lining to all. Have you thought new ecm or pcm I had to get rid of a hummer no nothing cost building. If you have new spark plugs and wires and good fuel pump I bet a dollar its your computer
Try a new computer they very in price. If your plugs are good and you got fuel and getting gas its computer or spark
Wow sorry to hear that man. I have had very good luck with my local Mercedes-Benz dealership. I felt like a VIP when I went in for my last service and a service loaner was already waiting with my name on it. Like wise last fall my Lexus broke down with no notice. I nursed it into the Lexus dealer and they got me right in with no appointment and even got a complimentary loaner with no reservations. The owner of the Lexus dealer is a local family and he made it very clear to all his customers if you are ever unhappy, contact him directly and expect a direct response. Communication from both was very good!
For sure, man. Fortunately we are two drivers with three cars but yeah, if we didn't have an extra car we would have been in a bad spot for sure. They just don't care.
We've had Lexus and Subaru and those dealerships have bent over backwards to make sure they took good care of us. Our local Chrysler dealer, not so much. The icing on the cake was the dangling wiper blade on the way home that wasn't even properly connected. I honestly don't think it was like that when we brought it in or we would have noticed it.
@@thewhitetablecloth9912 Its so bad that some manufacturers really dont care about customer service. Acura was not that great either. I had a $42,000 Acura TL and they dont provide service loaners.
@@aa777flyer that’s crazy. Especially in a world we’re dealers are starting to even roll out pickup and delivery.
@@thewhitetablecloth9912 Just the dealership you dealt with. My local Mopar dealerships have been superb and my Dodge's and Jeep, wonderful. My 2015 Cherokee Trailhawk, 92,000 miles and only two minor recall's. Way better than my co-worker's 2016 Toylodajunk RAV4 with 62,000 miles that's a regular at the Toyota dealership for non stop problem's. My '09 Challenger, love it.
I have driven and owned nothing but Mopar's since 1975, and will never change.
@@jayschmahl9206 oh it’s definitely the dealership, we love the car. And the Sebring convertible before this one never had any issues either.
Oh geez, sanitizing procedure, really?
Yeah it’s actually a thing now that almost 400K Americans have died in this global pandemic. Make some calls to service departments and have them explain it to you. They all do it... Except for this one and a few other old school shops... Who knew 🤷🏼♂️🤷🏼♂️🤷🏼♂️
I mean it’s Chrysler
Junk cars junk service
I'll agree with you on the service for sure. The drivetrain is all Mercedes and performs like one...
Until you get where you want from your dealership you can buy cheap code reader or go to autozone to get read you just have to ask. It will pit all codes that are tripping then go from that. Could be 2500 part or 25 dollar part
I picked one up but it wouldn’t read the code. Said it was I company with the car... 🤷🏼♂️🤷🏼♂️🤷🏼♂️
@@thewhitetablecloth9912 did you get one for you make and model
@@stinkypink72 I got the “Fixed” one that reads codes on most makes and models, just not that one. It plugs into the OBD port.
You, my friend, displayed far more patience than I would have. I have had better luck with Honda dealerships. Their problem is they'd sooner fix something than let it go public what was wrong with it...brand self-preservation?