Delta Airlines SECRET to avoid negative customer service ratings!

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  • Опубликовано: 17 мар 2017
  • Pretty sure this Delta Service agent was being sneaky to avoid getting a low rating. Vote for Link: www.nike.com/lovemyairs
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Комментарии • 1,2 тыс.

  • @fyrhtu81
    @fyrhtu81 7 лет назад +1673

    Working in customer service, that rep was absolutely on the line waiting for you to hang up so they wouldn't get a bad survey - and if their supervisor hears that call, they're just as screwed as they would have been with the bad survey.

    • @KoenWoo
      @KoenWoo 7 лет назад +6

      George Stratton **GASP**

    • @montemahler6766
      @montemahler6766 7 лет назад +2

      George Stratton yeah tru

    • @nathanls98
      @nathanls98 7 лет назад +40

      George Stratton I work in a call center. Could potentially loose your job for pulling a stunt like that. The bad survey is almost nothing.

    • @Annys31
      @Annys31 7 лет назад +14

      But still when your doing the survey u are rating the agent not the company so delta not giving you your flight for free had anything to do with the agent on the phone he was only following delta's policy, soo......

    • @nathanls98
      @nathanls98 7 лет назад +3

      Annys31 true but it's about the positioning. Not can I give you something for free or not.

  • @michaelhampton6388
    @michaelhampton6388 7 лет назад +394

    The 60 minute requirement for checking in to international flights is mandated by US Department of Homeland Security. The airline has to submit APIS information, a complete passenger manifest, to US Customs and Border Protection for all flights entering and leaving the US. It's not allowed to add anyone to the manifest later than 60 minutes before departure, which is why you aren't allowed to check in.

    • @WorldDefenders
      @WorldDefenders 7 лет назад +25

      except when I arrive at the gate 2 hours before the flight but the check in line is so long I dont get to the front till 50 min before my flight because they only have 1 person working. At that point it is ok right?

    • @nindalib
      @nindalib 6 лет назад +37

      I’ve never seen just one agent working an international flight. EVER!! Please stop making things up. You must not travel international a lot. Starting with thinking rules don’t apply to you because you are a diamond

    • @ummayyahc
      @ummayyahc 5 лет назад

      He said that in the video.....

    • @ummayyahc
      @ummayyahc 5 лет назад +5

      @@nindalib he's not lying, when I went to Asia there was only one person

    • @readingfcfan1871
      @readingfcfan1871 5 лет назад +4

      Hang on if he is diamond first class he gets to go though a priority line. So he would never have had to wait over an hour to check in. And yes I have been first class. Only premium to economy has to queue that long.

  • @WHATSINSIDEFAMILY
    @WHATSINSIDEFAMILY  7 лет назад +771

    UPDATE: Delta called me today (6 days after this video) and they are going to refund me the $400 change fee. They are also investigating internally the situation around the representative that transferred me to baggage since that shouldn't happen. I wasn't trying to get money back from this, but thank you Delta.

    • @tomsaltycookies3183
      @tomsaltycookies3183 7 лет назад +1

      nice!

    • @elainemarie9470
      @elainemarie9470 7 лет назад +2

      Awesome!

    • @williamwesemann8770
      @williamwesemann8770 6 лет назад

      thats great!!!

    • @iyad2601
      @iyad2601 6 лет назад

      Cool

    • @lojosol
      @lojosol 6 лет назад +15

      you dont get fired for having a bad scorecard. you get fired for always having a bad scorecard. The point is to improve yourself, and sometimes we cant always be perfect.
      What that agent did was try to keep the customer from filling out the survey, which is an underhanded and dishonesty way of balancing his scorecard to his favor.

  • @JonathanDQT
    @JonathanDQT 7 лет назад +191

    Honestly, showing up less than an hour before a flight isn't that smart..

    • @RodrigoFerreira-bs6hd
      @RodrigoFerreira-bs6hd 4 года назад +5

      he showed up 50 minutes before the flight. They hadn't even started boarding but security wouldn't let him go through. If you saw the end of the video you would know.

    • @max-ux9uh
      @max-ux9uh 4 года назад +9

      @Creeper Gazer Minecraft CGM Doean't matter same rules for everyone bo matter if diamond in first or economy. What an entiteled fuckface

    • @Oliver-cg5ud
      @Oliver-cg5ud 4 года назад +1

      @Yash Salvi (student) Nevermind that kid, probably 3 years old

  • @Lesley246
    @Lesley246 7 лет назад +102

    Tbh less than an hour is pushing it for international flights, they're not gonna hold back a flight for two passengers if they get they get a runway clear 20 minutes early.

  • @M4A1Nerve
    @M4A1Nerve 7 лет назад +89

    Dan, Delta has an international check-in cut off of 60 minutes prior to takeoff. It's on the website, you except the terms when you buy your ticket. It pops up. Domestic cutoff time is 30 before takeoff. Again, on the website.
    You don't need to be at the airport EXACTLY 60 prior. You you can check in 24 hours to 1 hour prior. Especially when neither of you had bags, all you needed was boarding passes which you could have gotten by checking in on your phone a day before hand.

  • @RichardBaran
    @RichardBaran 7 лет назад +139

    I've never heard of anyone so obsessed with taking a customer service survey.

    • @Oliver-cg5ud
      @Oliver-cg5ud 4 года назад +3

      The point isn't that they want to take the survey. The point is that delta tries to hides things

  • @sunnyp6776
    @sunnyp6776 6 лет назад +210

    So confused... this guy didn't follow the rules and he is surprised. Am I missing something

    • @Timetosleep912
      @Timetosleep912 4 года назад +7

      You mean the rules that are rediculous, saying you can only check in exactly 60 minutes before the flight.

    • @IWU447
      @IWU447 4 года назад +27

      @@Timetosleep912 yeah, because if you're late, you're going to be holding the flight and that isn't fun for the people that FOLLOWED the rules.

    • @woah900
      @woah900 4 года назад +2

      But the thing is he was only a little later then 60 mins

    • @IWU447
      @IWU447 4 года назад +16

      @@woah900 it doesn't matter, it's the rules.

    • @fireblazerqt126
      @fireblazerqt126 4 года назад +1

      x I Wolfy x your like the teacher who say the bell doesn't dismiss you, I DO! Smh

  • @psrpippy
    @psrpippy 6 лет назад +116

    With the greatest respect, you were late for your flight. Simple really.

  • @ethanbrody8003
    @ethanbrody8003 7 лет назад +361

    What!!??? Lincoln has PLATINUM status on Delta??!! How much does he travel? How much school does he miss?

    • @newholland5478
      @newholland5478 7 лет назад +14

      I am guessing he misses alot because when lincoln doesn't go on trips dan says he misses too much school

    • @monkeymann5973
      @monkeymann5973 7 лет назад +32

      Ethan Brody my dad has platinum on Qatar airways and that means everyone in my family automatically got a platinum card I'm guessing it's the same with delta

    • @ethanbrody8003
      @ethanbrody8003 7 лет назад +2

      +MarcusPlaysGames​ i dont think so. My relative used to have diamond on delta

    • @Exeliser
      @Exeliser 7 лет назад +3

      MarcusPlaysGames I have Platinum with Qatar and that's not true.

    • @casey7128
      @casey7128 7 лет назад

      Im pretty sure it was a joke

  • @bsodcrasher974
    @bsodcrasher974 7 лет назад +231

    At least you didn't get dragged off your flight

    • @sadbtch1827
      @sadbtch1827 6 лет назад +4

      Maybe they didn’t, but they can still complain. Just because somebody had a worse experience, doesn’t mean they have no right to complain about theirs.

    • @roadworkaheaduhyeahisureho5674
      @roadworkaheaduhyeahisureho5674 6 лет назад +1

      At least there is that

    • @andresjimz1
      @andresjimz1 4 года назад +1

      Now that’s united

  • @vagurl84
    @vagurl84 7 лет назад +95

    They tell you to arrive 2 hours early for international flights usually.

    • @chrissiringo1200
      @chrissiringo1200 7 лет назад +9

      vagurl84 no that’s wrong two hours is when you going to a place in the usa but for international flights it’s 3 hours before

    • @lexschool15
      @lexschool15 5 лет назад

      @@chrissiringo1200 exactly

    • @lexschool15
      @lexschool15 5 лет назад +2

      @@chrissiringo1200 he was to be blamed for missing the flight... can't show up one hour before to go through security line and all them stuff, it takes time especially if its a busy airport...

    • @noambitions99
      @noambitions99 5 лет назад

      @@lexschool15 I arrive 30 minutes to an hour before my international flights. I fly international weekly. Arriving 30 minutes before a flight is no problem what so ever, especially if you have priority lane in the security check, and if you arent checking any baggage in, which they werent.

    • @lexschool15
      @lexschool15 5 лет назад

      @@noambitions99truth is I've never travelled on a plane in my entire life, but ive dealt with a lot of problems such as these, with people like you that disobey guidelines set out by DOT and the airlines.. bearing in mind that these are the guidelines that help you to have a smooth trip. ..it's not a problem yet.. but that's y you are forewarned by the airline, soon you'll have a situation just like this if you continue, end of the story....

  • @JerryRigEverything
    @JerryRigEverything 7 лет назад +257

    Freakin Traveling. lol, something always goes wrong. Glad you finally got the shot!

  • @sky30394
    @sky30394 7 лет назад +107

    Not Delta's policy, but just a phone agent who's trying to avoid a bad rating for his/herself. S/he would be in mega trouble for this type of thing if found out. Also, if you don't check in at least sixty minutes prior to an international flight on Delta, the flight goes to gate control and your seat is subject to cancellation. It's as simple as that. Check-in online or on the app if you're always this late, but Delta or any other airline isn't bad for not abandoning policy when it comes to handling late customers, regardless of status. In fact, you'd think a Diamond would know better than to arrive without having checked-in later than the check-in cutoff time.

    • @WHATSINSIDEFAMILY
      @WHATSINSIDEFAMILY  7 лет назад +7

      Thanks for your comment. I certainly missed the flight, my fault. The agent certainly avoided giving me the survey, her bad. Is it Delta employees plan to all not take the surveys? I'm not sure, but it is an interesting thought.

    • @sky30394
      @sky30394 7 лет назад +3

      +WHAT'S INSIDE? FAMILY res agents at Delta are evaluated based on hanging up first as a component of their jobs. so most will; this one didn't. Hopefully you've got the agent's name and were able to report it because it's totally against policy (mainly for this reason).

    • @sky30394
      @sky30394 7 лет назад +3

      +WHAT'S INSIDE? FAMILY it's also especially concerning that this person was working the Diamond line. As a member myself, one of the greatest benefits is the dedicated line with the best agents.

    • @WHATSINSIDEFAMILY
      @WHATSINSIDEFAMILY  7 лет назад +6

      I thought the same thing about the Diamond line. I didn't get her name and couldn't properly report it on their website. I did report it on there but got no response. Thought I would include it in a video instead so hopefully they see this since I didn't hear anything back. I'm not one to call people out and complain. But this one was an odd one that I don't like the thought of a possible rigging of the rating system. thanks for your comment

    • @nathanls98
      @nathanls98 7 лет назад +1

      i'm sure they record and track every call. If you filed a comment they can tell by your record who you spoke with. Trust me the agent has been or will be reprimanded.

  • @jdmii05
    @jdmii05 6 лет назад +105

    Dad: I'm Platinum
    Link : in diamond
    Me: I'm Trey and I have a basketball tomorrooow

    • @aasfi109
      @aasfi109 5 лет назад +1

      Ohwhyareyouhere LOL

    • @Lapsie
      @Lapsie 5 лет назад +1

      It's the other way round

    • @tealmer3528
      @tealmer3528 5 лет назад

      i dont have any status and the highest in our family is my mom who's gold on american

    • @124friendme7
      @124friendme7 5 лет назад +2

      Vine

    • @gamingwithry228
      @gamingwithry228 5 лет назад +1

      Don’t get it

  • @martinsoendergaard-jensen9602
    @martinsoendergaard-jensen9602 7 лет назад +43

    I hope Lincoln isn't bratty when he grows up. He's so privileged and I hope he turns out okay because he has so much and he could feel as if he's better than other.

    • @random3802
      @random3802 5 лет назад +7

      What I'm thinking. I can't even stand the spoiledness of that child. My parents had money, yet they didn't just go and let me have EVERYTHING I wanted in life. If they would of, I would have turned into someone who kept relying in my parents my whole life.

    • @aiaproductions9319
      @aiaproductions9319 2 года назад

      I seriously hope he isn’t. I mean look at how much he gets in comparison to Claire and London. They get little to nothing when it comes to trips. Or little to nothing at all in comparison as to what Lincoln gets. Seems nice enough but still.

  • @captainsunn11
    @captainsunn11 7 лет назад +11

    Sorry you missed your flight,but a lot of airlines have the ability to check in earlier or even prior to getting to the airport. And I don't think just because you are special flyers you are above the basic rules. You should have known them considering that you fly delta often enough.

  • @loopywalker5739
    @loopywalker5739 7 лет назад +76

    This is mostly your fault, since you failed to check in on time. There are rules set and regardless of your status, if you don't show up on time, then obviously you're going to pay.

    • @sadbtch1827
      @sadbtch1827 6 лет назад

      but what if that’s not their fault? What if they had to stop to use the bathroom, what if traffic was heavy, what if they forgot something at the house and had to go back, etc. These are all problems that they cannot help which can fault them to run late in which isn’t their fault.

    • @KianWorldGaming
      @KianWorldGaming 5 лет назад +1

      Alice Cuddles all airlines ask passengers to show up two hours before so any later is a risk that the passengers have took and one that the airline is not responsible for

    • @random3802
      @random3802 5 лет назад +3

      @@sadbtch1827 BTW, if you forgot something at your house, or forgot to check traffic, it IS your fault.

    • @logansadventures7127
      @logansadventures7127 4 года назад

      Jane Doe : delta lets u check in 24H before your flight it is their fault

  • @ElCuidoPodcast
    @ElCuidoPodcast 7 лет назад +300

    You failed to show up on time. Simple own it

    • @masonpalmer2985
      @masonpalmer2985 6 лет назад +63

      Alice Cuddles yes it is their fault! It’s called be prepared

    • @nathanielkoutsostavros2779
      @nathanielkoutsostavros2779 6 лет назад +23

      THEN LEAVE EARLIER FOR THE FLIGHT,,, why is it the airlines fault

    • @darksideorbit8898
      @darksideorbit8898 6 лет назад +11

      Then you should have went earlier. It's your fault if that happens.

    • @nathanielkoutsostavros2779
      @nathanielkoutsostavros2779 6 лет назад +14

      Alice Cuddles maybe realize life isn’t about you all the time. Go ahead of time go to the lounge.

    • @Mark-kt5mh
      @Mark-kt5mh 6 лет назад +6

      Alice Cuddles You know the condition before you buy the ticket, no excuse.

  • @erikakerberg1104
    @erikakerberg1104 7 лет назад +50

    Instead of complaining about Delta, be there in the time you agreed on when buying the tickets.

  • @Anonymous-uc7jn
    @Anonymous-uc7jn 7 лет назад +38

    Lincoln has had everything given to him and once someone says no to him he won't know how to react

    • @TheLordOfNothing
      @TheLordOfNothing 4 года назад

      We know. I looked it up on google, and he’s worth about 1M of June 2020.

  • @thecarbonprop
    @thecarbonprop 7 лет назад +131

    Rules are rules. Coach or first class you have to follow the rules.

    • @sadbtch1827
      @sadbtch1827 6 лет назад

      Running Mad but what if that’s not their fault? What if they had to stop to use the bathroom, what if traffic was heavy, what if they forgot something at the house and had to go back, etc. These are all problems that they cannot help which can fault them to run late in which isn’t their fault.

    • @Skankhunt98745
      @Skankhunt98745 6 лет назад +6

      Alice Cuddles we’ll go to the bathroom on the plane, or check traffic a few hours ahead and if traffic is bad then leave earlier, it’s all common sense.

    • @justinnanu4338
      @justinnanu4338 6 лет назад +3

      This is why you make sure to give yourself extra time. If you have a very important meeting with a client and you're late because you had to use the bathroom ran into traffic or forgot something at home, do you really think those excuses would fly with your boss?

    • @TechOut
      @TechOut 5 лет назад +5

      Alice Cuddles uh ya that is their fault. Late is late rules are rules shoulda left in plenty of time

    • @TheMrBigBadBrad
      @TheMrBigBadBrad 5 лет назад +1

      @@sadbtch1827 how can you say forgetting so thing at your house so have to go back isn't your fault. That's a pretty textbook definition of you fault haha

  • @dorbis9024
    @dorbis9024 7 лет назад +12

    Don't be late then

  • @WhoDeyNati513
    @WhoDeyNati513 7 лет назад +1

    I work in Delta Reservations Sales, actually on the Premium Sales line, which included the dedicated line for Diamond Medallions, and yes, this is not at all what Delta is about. I wish that that agent would get reprimanded for what they did. Just know that if you do not get a phone survey, that they should be sending you an online survey and those definitely get reviewed by supervisors/managers in that division. I am sorry that this was a bad experience, because as a Delta employee, I would never do that, and no one at Delta would approve of what occurred here.

  • @Eruanne
    @Eruanne 6 лет назад +136

    *No. You don't have to check in exactly 60 minutes before an international flight that's the CUT OFF TIME. You should check in MUCH EARLIER THAN THAT and if you fly often enough to get such a high status then you should be well aware of that fact. They dropped your seats because you came too late. You can only blame yourself for that, not the airline, and it was extremely generous of them to refund you the change fee that you were correctly charged.*

    • @Qatari2007
      @Qatari2007 5 лет назад +3

      Eruanne you are correct. It was his fault but then he tries to look innocent to get subs. And he probably wasn’t going on first class

    • @remainings3282
      @remainings3282 5 лет назад +1

      i hate you

    • @BlahBlah-kb4wl
      @BlahBlah-kb4wl 5 лет назад

      Ok so me and my family and a few others a group of 10 people on first class where flying home on delta we where in Jamaica the flight in Jamaica got delayed 2 hours we had a 15 mins to go through the U.S boarder that took a while we Maid it to our connection 7 mins before the flight left! And they said we where to late but they had already transferred us to the next day... but it was there fault... the bad part was we only got couch not fist class!!!

    • @Qatari2007
      @Qatari2007 5 лет назад

      Going lazy Green what. That’s ridiculous. Delta delayed ur flight

  • @Rick4345
    @Rick4345 6 лет назад +33

    I hope that when Delta refunded your money you explained it was totally your fault for missing the flight. You might want to have mentioned that you were just a little upset when you spoke to the customer representative. Remember, they can only do so much. Don't give the customer service representative a bad review because you made a mistake and you want them to fix it. Sounds like because you are a "Diamond" member and your son is "Platinum" that Delta should have made an exception for you. Must be nice to feel that you're entitled to special treatment for whatever reason you have.

    • @sadbtch1827
      @sadbtch1827 6 лет назад

      Richard Largen but what if that’s not their fault? What if they had to stop to use the bathroom, what if traffic was heavy, what if they forgot something at the house and had to go back, etc. These are all problems that they cannot help which can fault them to run late in which isn’t their fault.

    • @random3802
      @random3802 5 лет назад

      @@sadbtch1827 So? You should never, ever be there that late. Rule of thumb is to be at the airport 2 hours before the flight

  • @TheLifeofKiara
    @TheLifeofKiara 7 лет назад +13

    New subscribers from Fairbanks, Alaska! My husband and I watched a few of your vlogs yesterday and we love them!!! AND smh to Delta! Everything happens for a reason though. Love seeing all these different places in your videos

    • @oLiViA-iu2td
      @oLiViA-iu2td 7 лет назад

      my mom was born in Anchridge (IDK how to spell it)!

    • @robertsanchez8132
      @robertsanchez8132 6 лет назад

      The Life Of The Cassells did you see the comment.? Delta gave him 400$ back

  • @jakobjess8995
    @jakobjess8995 7 лет назад +20

    its totally not like they're bragging... *have diamond and platnium status on delta, have a nintendo switch, have expensive shoes, have flights to paris, flies first class*

    • @Ricky-bt8zg
      @Ricky-bt8zg 5 лет назад +2

      +Snail Mail , This is their job. This is their lives they are vloggers.

    • @armanke13
      @armanke13 5 лет назад

      Large house, buying thousands dollar stuffs just to cut them open to see the insides.. 😅 I think he worked at a pharma before (see their website).

  • @tzuyusbread9180
    @tzuyusbread9180 4 года назад +3

    For Delta Airlines, you have to check in at least 1 hour before your international flight and at least 30 minutes before your domestic flight.

  • @martinevtimov4004
    @martinevtimov4004 7 лет назад +39

    Delta stands for don't expect luggage to arrive

  • @humanperson2775
    @humanperson2775 7 лет назад +3

    "Did you just break it? We have to cut it in half now" Lol what happens every time you break something

  • @VexSG
    @VexSG 4 года назад +4

    Lincoln and Dan: Travels Buisness Class
    Me: can’t afford a can of cola at the corner shop

    • @johno9507
      @johno9507 4 года назад +1

      May I suggest starting a RUclips channel then. 😃

  • @karinb.6943
    @karinb.6943 7 лет назад +233

    Seriously: You just said that you are RUNNING LATE AGAIN !!! You were late the first day and yet you did it again.... Deliberately.. Great lesson for your children... Lack of planning on your part does not constitute an emergency on everyone elses' !!!! Get a clue. Most travelers now a days are also MILLION MILERS, PLATINUM'S ( the fact that your own very young son is one, should give you a clue that it is nothing special at all anymore :)) So the sense of entitlement is a total reflection of whom you are ....From a multi Million Miler....

    • @glennblnco
      @glennblnco 7 лет назад +6

      agreed.

    • @c.k.1252
      @c.k.1252 6 лет назад +6

      agreed!

    • @jonathandpg6115
      @jonathandpg6115 6 лет назад +19

      honestly, the only time you can afford to run late is if you are on a private jet. Then it's all on your expense

    • @sadbtch1827
      @sadbtch1827 6 лет назад +3

      but what if that’s not their fault? What if they had to stop to use the bathroom, what if traffic was heavy, what if they forgot something at the house and had to go back, etc. These are all problems that they cannot help which can fault them to run late in which isn’t their fault.

    • @Abby-ub9ur
      @Abby-ub9ur 6 лет назад +18

      Alice Cuddles Plan the time correctly, including emergencies.

  • @Dice8361
    @Dice8361 7 лет назад +30

    It looks like this kid doesn't care at all about his switch. The sides of the joy-cons already look broken and he is just in general way too harsh with pulling the thing. That plus he is taking first class and I don't think he realizes how lucky he is.

    • @sadbtch1827
      @sadbtch1827 6 лет назад +1

      Aram Reich he’s a kid..

    • @deanjameson5916
      @deanjameson5916 5 лет назад

      He was supposed to press the buttons on the back

  • @HarryRacer18
    @HarryRacer18 7 лет назад +4

    Delta has been doing this for 20 yrs. it happened to me and 6 of our guys back in 2002. We were coming from LAX to JAX on Delta. 3 of us got checked in right on time but 4 of our buddies missed it by 2 minutes. They changed the time from 60 minutes to 90 minutes. We stood in line for our tickets and when we got there they told us to us the machines. The machines told us to go to the counter. We all had to reschedule the flight and it cost us $50 more each. We weren't going to leave our buddies. Guess what we weren't the only ones. We count 12 more people on the same flight that missed it. We could see our plane it didn't take off for another hour.

    • @c.k.1252
      @c.k.1252 6 лет назад +4

      Newsflash! Every airline penalizes you for being late, whether you're a 100K, Mary Kay or the KKK, Diamond Platinum, or Gold Silver Bronze Platinum Kryptonite blah blah blah! The vlogger posting this video was going on an international flight, also. Due to security reasons, they have to have a manifest typed up, and ready to send to the gate, so many minutes prior to departure. When loads of people show up even 1 minute late, it throws a wrench in the entire on-time machine of the operation. It's not as simple as just "letting you board and making an exception". If you're not on time, you run the risk of all bets being off. It's that simple. Nobody's fault but your own.

  • @kriegerkaiser
    @kriegerkaiser 5 лет назад +52

    The entitlement here is insane.

  • @wowoejejejjejejrbfbfjeiei1301
    @wowoejejejjejejrbfbfjeiei1301 6 лет назад +3

    "No Photos, No photos!"
    Loved the accent

  • @KoenWoo
    @KoenWoo 7 лет назад +42

    Hey, Dan, have you gotten a message from Delta yet?

  • @Tavlas
    @Tavlas 6 лет назад +3

    "Delete that part!"
    Adorable

  • @coolguywithshades34
    @coolguywithshades34 3 года назад +2

    As a former airline agent, I want to shed some light on this. There’s some misunderstanding. You mention that Delta didn’t let you through security even though the plane hadn’t started boarding yet, which isn’t quite true. It wasn’t the problem of you not getting to the gate on time. The problem simply was that the airline gave up your seats. Why? Because you didn’t check in on the website or at the desk within 23 hours advance of the flight. You can think of “check in” as a reminder. This is what my manager taught me about it. Think of it that you have a job interview. The boss emails you 24 hours before the interview reminding you that you in fact have an interview. He expects a response for you to confirm. If you don’t confirm within a reasonable time (up to 1 hour before in the case of Delta) then the boss will assume you forgot about it and give the time slot to another candidate. Your status or fare class has absolutely no say in this, on any airline for that matter... even Emirates haha. Hope this helps :)

    • @coolguywithshades34
      @coolguywithshades34 3 года назад +2

      Moral of the story... always check in on line ESPECIALLy if you are not checking bags. In his case, if he checked in online and had a mobile boarding pass... he could’ve showed up 30 minutes before departure and made the flight (assuming security is short of course)

  • @amymahoney4097
    @amymahoney4097 7 лет назад +114

    What reason did u have for not being able to check in on time at the airport.:/"/?? car trouble, medical emergency.. ect...?*?* I'm at a loss here..

    • @jonathandpg6115
      @jonathandpg6115 6 лет назад +34

      he's lazy it happened multiple times.

    • @sadbtch1827
      @sadbtch1827 6 лет назад +9

      Some people just end up being late. Traffic, forgetting something at the house, etc. it doesn’t always have to be a big reason.

    • @wrastleplaya4514
      @wrastleplaya4514 6 лет назад

      Řəæď

    • @alexanderbrodie656
      @alexanderbrodie656 6 лет назад +3

      Gabzo Avro airlines should always be able to enforce the rules. Just because it happens all the time doesn’t mean they should accommodate late passenger. By your logic 😉

    • @Mark-kt5mh
      @Mark-kt5mh 6 лет назад

      He has a family?

  • @kylejonas3875
    @kylejonas3875 7 лет назад +4

    Why would you go to Paris for a day?

  • @thecanadianfisherman2783
    @thecanadianfisherman2783 7 лет назад +1

    Hey what's inside family:
    I really enjoy watching ur vids they always keep me entertained and always will keep up the great and amazing videos.

  • @crisvaldivia5686
    @crisvaldivia5686 6 лет назад +2

    "We now have to cut it in half"😂

  • @de_luc
    @de_luc 7 лет назад +50

    you have to understand that workers at the airports of Paris and Brussels have to be very strict about cameras and so on, mainly after what happened today

    • @dancergirl4816
      @dancergirl4816 7 лет назад

      Luc Meyers what happened today:(

    • @de_luc
      @de_luc 7 лет назад

      Dancer Girl they had to shoot down a man at Paris airport because he tried to steal a gun from a French army

    • @Celder21
      @Celder21 7 лет назад

      Luc Meyers This was filmed probably a few weeks ago

    • @de_luc
      @de_luc 7 лет назад +5

      maybe but since the terror attacks in Brussels and in Paris, they stocked up security and when you go there you should know that

    • @dancergirl4816
      @dancergirl4816 7 лет назад +1

      Luc Meyers thats terrible:( stay safe everyone

  • @lgarcia00
    @lgarcia00 7 лет назад +4

    then you should know to show up a one hour to check in

  • @evanmormile8678
    @evanmormile8678 7 лет назад +1

    I love you guys keep up the good work

  • @jeffreyredmond22
    @jeffreyredmond22 6 лет назад

    The reason you need to be checked in at a certain time is so you and your bag have time to make the same flight. This gives a better chance for your bag to make it to the plane with you. This time is called "cut off." When cut off time hits for a certain flight the gate agent who will be boarding the passengers on the plane will take "gate control" which gives the agent control of the flight in the system. In turn this will not let anyone else check in for that flight. Delta really strives to get passengers and there bags to their destination at the same time. But on a better note we really do appreciate you being a diamond medallion and platinum customer!

  • @aydencollins9048
    @aydencollins9048 7 лет назад +3

    Voted for Lincoln's shoes!👍

  • @johnl9236
    @johnl9236 5 лет назад +3

    i love when this happens i fly standby on delta all the time and its you people exactly that get me first class seats for $150 dollars hahhaha LOVE DELTA

  • @numberwhite7082
    @numberwhite7082 7 лет назад

    You should've seen the face of Lincoln when he broke the Switch, hilarious.

  • @mackenzielee4805
    @mackenzielee4805 4 года назад

    This is why I'm always checking in asap and arriving early at the airport and I never had a problem

  • @St3f1
    @St3f1 7 лет назад +3

    i think that 1 hour before flight manifest for international flights is an FAA regulation and not really a Delta controlled thing. Also if you are that loyal they should have spotted you the flight change for free. I may be wrong I couldn't find any info online to an FAA reg. www.faa.gov/air_traffic/publications/us_restrictions/airspace/ . but I think that it helps the logistics of flight having that hour.www.transportation.gov/airconsumer/fly-rights

  • @alexanderdelaney1863
    @alexanderdelaney1863 7 лет назад +7

    love your videos

  • @thomasmartin3769
    @thomasmartin3769 5 лет назад +2

    Delta stands for “drunk explosives literally tasting ashes”

  • @TheHarrylakin
    @TheHarrylakin 7 лет назад

    Just want you to know that I have been in a bit of a depression recently, but your videos seem to make me positive, and look at brighter side. Keep at it Fam

  • @ThemeParkRhys
    @ThemeParkRhys 7 лет назад +59

    omg, when you said it's 3:45 my Mac said 'It's 3:45' 😂😂

    • @gaelenski_
      @gaelenski_ 7 лет назад +4

      Real question is, what weirdo sets their Mac to announce the time every quarter of an hour?

    • @ThemeParkRhys
      @ThemeParkRhys 7 лет назад

      Im not, you can work it out since i live in the UK

    • @ThemeParkRhys
      @ThemeParkRhys 7 лет назад

      me...

    • @Rallybear
      @Rallybear 7 лет назад

      Mine was 19:44. Seriously!

    • @kotoko4403
      @kotoko4403 7 лет назад +2

      My was 3:46 , 1min late...lol!

  • @alexanderbrodie656
    @alexanderbrodie656 6 лет назад +92

    The level of self entitlement is almost embarrassing. Also, when the safety presentation is playing, stop your conversation as I’m sure those around you may want to hear.
    And really, an 8 minute video because you weren’t able to take a one question survey?

    • @pjeffrey4444
      @pjeffrey4444 6 лет назад +2

      It's gotta be a parody right?

    • @johnl9236
      @johnl9236 5 лет назад +4

      nope its not a parody just the face of why people hate americans

  • @avia_galaxy2091
    @avia_galaxy2091 4 года назад

    I have flown delta only a few times and I have never had a bad experience with them I just love the tv screens on the planes

  • @Ghostly_Knight
    @Ghostly_Knight 7 лет назад

    i personally been to the louve a few years ago. i remember the tour guide person telling us if you want to see everything inside that it would take a few a days to do so. i cant confirm this as i was there in the louve for the day and only a few hours.

  • @jibguy9745
    @jibguy9745 7 лет назад +40

    you felt your entitled .

    • @Lennte-kw5pc
      @Lennte-kw5pc 6 лет назад +1

      You only live bis Elternsprechtag

  • @roughandtough7445
    @roughandtough7445 7 лет назад +4

    Did Lincoln remember to press the bottom to release the controllers

  • @redwingersteve2301
    @redwingersteve2301 7 лет назад

    "Oh Lincoln, you broke it, now we have to cut it open". Awesome idea Dan.

  • @davidmanasas6606
    @davidmanasas6606 5 лет назад +1

    The “blank zone” after a Diamond call happened to me the other day. I was asking for a standby on a later flight due to an approaching snow storm (I will not get stuck overnight in ATL again!) and the employee just said “No I can’t do that until the flight is delayed”. Um, just tell me “you are not SUPPOSED to do that, but let me speak to a supervisor and see what we can do”. Asking for a standby doesn’t do anything other than put me on a list if my original flight is cancelled or delayed beyond the next flight. I wanted to give her a 1 rating, but just no hang up on her side....

  • @FormerpresidentHathaway.
    @FormerpresidentHathaway. 7 лет назад +128

    It's your fault that your not going to Paris. When you book a flight, delta says to check in 24 hours before your flight.

    • @thenormanator9379
      @thenormanator9379 7 лет назад +23

      24 Hours??? You're saying I have to check-in and wait for a whole day just to get on a flight. Just kidding, I know what you're talking about :) Delta say 24 hours because online check-in opens up 24 hours before the secluded departure time.

    • @AndreAviation306
      @AndreAviation306 6 лет назад

      TheNormanator no not exactly, checking is just to claim your seat 💺 in the plane , you must ARRIVE early , at least 3 hours BEFORE your initial departure time .

    • @AndyGerman1984
      @AndyGerman1984 6 лет назад

      Haha
      Sometimes you even can't check in prior :)
      F.E
      My Air Canada Flight from SFO to Munich via Montreal
      Only on day of departure....

  • @jasonasselin
    @jasonasselin 7 лет назад +109

    Was this your first flight ever? Seriously...

    • @itsmexdl0lz286
      @itsmexdl0lz286 6 лет назад +1

      No

    • @stickmanunited4061
      @stickmanunited4061 6 лет назад

      Jason Asselin iii

    • @vegasjhon9455
      @vegasjhon9455 6 лет назад

      NO

    • @sadbtch1827
      @sadbtch1827 6 лет назад +8

      You can still complain no matter what. Traveling many times or not, you should NOT get used to negative experiences and they should always be reported and complained about.

    • @EM-sz8ft
      @EM-sz8ft 6 лет назад +12

      What part of diamond member do you not understand? First time on a plane?

  • @nishchaiydakhane9846
    @nishchaiydakhane9846 4 года назад

    Love watching old vlogs ✌🏻

  • @georginazuniga8219
    @georginazuniga8219 7 лет назад

    I went through almost something similar with United Airlines on my flight back from Nicaragua. At least, you were transferred to a different department and not hung up on like I was. I ended up filing a complaint online and that got their attention.

  • @christinasassi-lehner3489
    @christinasassi-lehner3489 7 лет назад +3

    i feel like half of the videos on this channel are just them at an airport.

  • @bemierrhymie3316
    @bemierrhymie3316 7 лет назад +5

    If you didn't pay own money for that flight, who else's would of you used...

    • @srginther
      @srginther 5 лет назад

      BemierRhymie 331 non rev people

    • @rogan177
      @rogan177 3 года назад

      the people sending him out

  • @120ail1
    @120ail1 7 лет назад

    I always do online check in to avoid this sort of thing or to find out in advance if I have a problem with my ticket. I've had a situations where my reservation had been screwed up, and it's better to get the error message a day in advance so that it can be dealt ahead of time.

  • @davidtorrey5512
    @davidtorrey5512 7 лет назад

    I'm also VERY loyal to Delta, sorry for your issue and I've never had a problem with them. Good luck with your future travels!!!

  • @bssjshdhxhhxhxhb4461
    @bssjshdhxhhxhxhb4461 7 лет назад +4

    Deltas service is one of the worst services man they ripped of every single person

  • @luigibros.5527
    @luigibros.5527 7 лет назад +12

    Is the survey really that important to him? he wastes his time waiting for the survey

    • @1nsertTitleHere
      @1nsertTitleHere 6 лет назад

      It's so that the representative doesn't have any feedback and probably doesn't get fired. Who knows.

    • @lexschool15
      @lexschool15 5 лет назад

      @Iron Mocker best comment!

  • @freshmeme9975
    @freshmeme9975 3 года назад +2

    7:06 when he broke his swich

  • @lynnlo
    @lynnlo 7 лет назад

    When you got click baited on to a blog that ended up in your Up Next list.

  • @BenPulido
    @BenPulido 7 лет назад +3

    I'm envious of all the money this guy has, no subscribe cant take it lol

    • @random3802
      @random3802 5 лет назад

      And the fact that he's just throwing money, and not doing any good with it, is why I can't even get through a video.

    • @johno9507
      @johno9507 4 года назад

      @@random3802
      How do you know what he does with HIS money?
      For all you know he contributes to a charity or sponsors children in 3rd world countries, you don't know.
      And what good do you do for the community?

  • @robertrobrobertson1029
    @robertrobrobertson1029 6 лет назад +5

    Here is an idea!!! Be on time....

  • @jjyoofoo
    @jjyoofoo 6 лет назад

    What editing software do you use? BTW I watch your videos all the time!

  • @Kenttheclark
    @Kenttheclark 5 лет назад

    Basically all intl flights leaving the US involve running a check on the status of all checked-in passengers, so that they can stop them from leaving if you're on a list etc. Checking-in tells the system that you're actually going on the flight. So that's why they have the 60 min requirement.

  • @Godfather19704
    @Godfather19704 7 лет назад +11

    First off, you named your son "Lincoln"? LOL OK...
    Secondly, You are a diamond passenger and you don't know to show up to your flight at least one hour in advance? Everyone, especially YOU, should know better than to show up less than an hour before your flight. You gotta give yourself time to get through security, etc.
    Finally, why are you giving them a bad survey when you're the one who screwed up?

    • @rashmishah1915
      @rashmishah1915 6 лет назад

      J Boogie why have u got a problem with the name "lincoln".and ur name is J boogie...

    • @gosimp960
      @gosimp960 5 лет назад

      Lol you changed your name to Sid not J boogie

    • @Boognoss
      @Boognoss 5 лет назад

      Jane Doe lack of sufficient planning on their part does not constitute an emergency on the airline’s part. You miss the cutoff you lose.

    • @random3802
      @random3802 5 лет назад

      @@sadbtch1827 It is their fault. It's just, facts.

  • @dancergirl4816
    @dancergirl4816 7 лет назад +13

    Why do you think that you can just skip out on the rules? They have people on standby for these flights that wait a long time so to ask you to be here just 60 minutes ahead for an international flight is completely reasonable.

  • @ceceb6264
    @ceceb6264 4 года назад +2

    You screwed up by not being there in the time frame. I would be at the airport 3 hours ahead, drives my husband crazy when we travel.

  • @Bowhoe09
    @Bowhoe09 2 года назад +1

    Here’s a tip don’t be late to your flight you have to be there 1 to 2 hours prior departure

  • @WB-tc9zo
    @WB-tc9zo 7 лет назад +3

    You really need to arrive 3 hours before for an international flight.

    • @sadbtch1827
      @sadbtch1827 6 лет назад

      LGRW 40 3 HOURS?! THAT IS INSANE! That’s so much waiting, ew.

    • @TravelWithBradley
      @TravelWithBradley 6 лет назад

      You know it's 3 hours... You've commented replying to other posts saying you know it's 3 hours, so why would you continue to be shocked?

    • @sadbtch1827
      @sadbtch1827 5 лет назад +1

      Shister Aviation !! / Calm tf down and take a chill pill 😂 damn you gonna die early af if you keep being so over dramatic like some little toddler. That was a whole 7 months ago I’m just an impatient person. I can’t deal with waiting for long period of time and I personally think waiting for longer than an hour for something is insane 🤷🏻‍♀️ chill out before you rip your heart lmao

  • @raphaelwallace5436
    @raphaelwallace5436 7 лет назад +4

    just a heads up mr... diamond and big time flyer...you and your son should be watching the safety demonstration instead of playing video games.. good advice !!! be a good parent.and you were late. set a good example to your son..

  • @andyt2k
    @andyt2k 5 лет назад +1

    I'd assume the rule about checking in an hour before is pretty well advertised, and people flying first class etc don't get special treatment

  • @mobiletransportvideo
    @mobiletransportvideo 4 года назад +2

    Sorry guys but that's your fault. In australia you are told to be at the airport at least 2 hours before an international flight. Always read the information when you book.

  • @beechermudmowers5397
    @beechermudmowers5397 7 лет назад +5

    Wait...dan is 1st class and lilcoln is 2nd class wtf that's kinda messed up

    • @WHATSINSIDEFAMILY
      @WHATSINSIDEFAMILY  7 лет назад +4

      we were both first class.

    • @HarryRacer18
      @HarryRacer18 7 лет назад +1

      WHAT'S INSIDE? FAMILY first class on an international flight to Paris, that must've cost a bundle.

    • @sadbtch1827
      @sadbtch1827 6 лет назад

      HarryRacer18 so what? They have the money so it’s not a problem

    • @BartoloVids
      @BartoloVids 6 лет назад +1

      2nd class isn't a thing. It's called business class

  • @neilteje
    @neilteje 7 лет назад +123

    What did the teacher tell the gamer>
    Read More

  • @barberjr1742
    @barberjr1742 4 года назад

    Hey man! Really like the videos. Only thing i want to bring up, because I am always hyper paranoid something like this would happen to me, is showing up at the last minute. I know an hour (perhaps a little before) seems to be plenty of time to check in, get through security, and get to the gate, but it seems to be a source of most of the "why wont (insert airliner here) let me check in after the openly published deadline?" Why not show up like an hour and a half or even 2 hours early? Waiting sucks, I get it, but rather sit at the gate waiting than at the check-in/customer service desk pleading to be granted an accommodation outside of normal procedures. Maybe, MAYBE, they grant it, but after how long of arguing and begging? Now you have way less time to get through security and to your gate. Just seems easier overall to just get there overly early (to account for traffic or long lines at the check in desk or security line or TSA understaffing etc etc etc) than argue with customer service. Just my 2 cents man.

  • @TheGrateWall
    @TheGrateWall 7 лет назад +1

    I know that airport very well! Have a lot of family out there, and go to the temple often. Just wondering, are they LDS?

  • @kendalh.4216
    @kendalh.4216 7 лет назад +7

    110 comment

  • @googleinc6033
    @googleinc6033 5 лет назад +3

    So you don't follow the rules and complain? Am I missing something?

  • @APBrian25
    @APBrian25 7 лет назад

    Lincon your shoe design is amazing!!!! Also you rock!!!!

  • @malkzonyt
    @malkzonyt 7 лет назад +1

    Hey Man i love your videos 😊👍😄😁😆😘☺️

  • @dennymorgan8760
    @dennymorgan8760 7 лет назад +4

    600th!

  • @isuklol
    @isuklol 7 лет назад +44

    Hi to the 0% of people who read this

  • @marylikestravel1228
    @marylikestravel1228 7 лет назад +2

    All airlines don't let you go to the gate 1 hour before, but I don't know why.

  • @ericvictor0511
    @ericvictor0511 7 лет назад

    Watched the whole video! Great!