You made the right call Jim. To the point where a customer asks you to perform work that is either illegal or dangerous you of course then have the right to refuse. Installing a cheap, generic sensor is neither of those things. You clearly told him of the risks involved and went ahead to complete the job according to the owner's request.Some customers are just cheap, there is no loss of integrity in your work. P.S. We would loved to have had that phone conversation included just like the old JTCG videos ;)
Jim- I've watched your videos for about a year now. I've learned a lot from watching you. One thing I have learned is that you do a job right. Heck if I was in your area, I'd probably have you work on my car! That said, if I was the customer and you told me "don't do it that way", I wouldn't. I mean, what am I paying you for? Your expertise and years of experience! I think I'd tell the customer "Look, I don't recommend doing this way. I'll do it if you really want me to, but I can't give you a warranty on the part because I don't know where it came from and don't know anything about it's quality." If the customer still wanted it installed, I would install it with that understanding.
In my book you did the right thing. Who knows, we shouldn't be judgemental against the customer. He might have some knowledge as to determine the cause of the problem and he just happened not to have the right tool. You did the right thing here Jim!
Sometimes as a DIYer you do get stuck and you need the help from a professional. I think you did the right thing. He got what he wanted and he still owns the problem. I have tried experimenting with cheap parts some work, most don't work for long.
This crazy! This video featured my exact truck right down to the color. I got same code, bought a Denso sensor earlier today and will install it later today. Thank you so much for sharing this... very helpful.
First thank you so much for your wonderful video, It depends on what kind of customer, A good customer deserves the best , bad customer you don't want to see him again, thank you
very helpful! I would have done the job, I think you done good. You never know what financial hardships someone is going through, and they may just need a quick fix in order to keep the car running so they can get to work. When you live paycheck to paycheck, you can't afford waiting til you have enough money to fix it, risking a bigger problem to occur.
Yes I would have done that job. Maybe ask the guy to sing some type of release form. But if that's what he wanted. It's on him after that. Thanks for sharing.
Quality work for the parts given. I have the same issue sometimes where you want to make the customer understand its not right but they insist. You also know in your head that if you dont do it, then the next shop down the street will.
Pushed it out. Not worth the potential bad mouthing from the owner if it doesn’t work long. You covered yourself by calling the owner. Thanks for the video. My 04 4 runner has the same code.
For a certain type of customer, yes. If they're a long time customer, understand it's payment for the service (part replacement) and no assumed liability/warranty, AND they're not going to argue the point regardless of outcome... sure. It's easy money. My neighbor owns a shop in my small town, he sees me in my driveway often working on our cars. He knows if I'm asking for help at his shop, it's because I'm in over my head lol
I would do the same thing. Install it, but inform the customer that it is not a good idea to use cheap parts. Then write on the bill that there is no warranty and have him sign off on it. As always great video!
Thank you and all those involved in the content, contributions, efforts and production of this channel. Merry Christmas, Happy Holidays and Happy New Year to all. May the new year bring you, your families and friends much health, wealth, happiness, safety, security, appreciation, respect and peace.
hi,Jim, you have done your job advising costumer what is best to do....He seams a very tight person with money ,, , maintaning the car with cheap parts its never a good idea.Yes costumer is happy with his barging chips,,,,most of the time costumers do not listen the,,, car doctor advise ,,,let them learn the hard way
I would do the work for the money- as is, no warranty. Even if this later causes other problems; ECM, cat etc. Thanks for sharing not just the repair, but the frustrations of dealing with the full spectrum of customers.
Yeah, I think I would have done the job like you did. You did all the right things in that you told the customer how you would prefer to do it. Then, the choice is his. I think shops may have to come to terms with this to some degree, an educated or equipped customer who can sometimes make the correct diagnosis but doesn't have either the tools, location, physical ability, or money with which to do the repair themselves. As a DIYer, I can identify with all of those things.
I’d go to a good friend and have him help you. Sensor was no problem removing on a 2003 Lexus ls430. $80.00 fix and a six pack for my buddy for use of his tools and place!
@@jimthecarguy I can totally appreciate your point of view with regards to customer request. I’m a restorative specialist and when customers don’t adhere to my advice and plan, then they can find new specialist. I know chasing codes can be a rabbit hole and I appreciate honesty and integrity.
I would do it, but I would tell the customer since they did not want any diagnostics from me; if this does not fix it, or I can't get it out, it is the your problem and you will still owe me for my time. Properly drafted and signed paperwork before you start the job is key. This will keep some customers from doing this.
That sensor may be junk, but I notice even Bosch is making "one size fits all" sensors where the cable is way too long. I took up the excess with zip ties on my M3.
'99 E250 I just put in 4 new Bosch O2. I've got more codes than ever now...lol. I have some vac and intake manifold issues again I think. Happy Holidays Jim. Great channel.
Did have some split hoses I replaced. Going to smoke the engine. Just got one of those paint can types on Ebay. We'll see? 205k still going well. Had the intake gasket repl and top end cleaned when I got it at 122k. I may take a go at the top end and injectors myself when the weather breaks. Thanks Jim.
The customer is not paying Jim to get the code P0051 repaired, he only wants a part to be removed and replaced. I don;t see anything wrong by doing what the customer requested it is his car and his money after all.
I would go ahead and do it. I know sensor is like yells bread-and-butter y'all charge a thousand bucks to take off two bolts and connect the connector LOL I'm so glad I can work on my own shit
@@jimthecarguy Really tnx ,,,I have land cruiser 2005 8v 4.7,,,errors p0985 p0986,,but which solenoid I should change ,,,while there are 8 sensors there 😂 ???? Then how I can change gear oil where is no gage for oil to know the level ?!😂
I would have him put what he wants you specifically to do in writing and I would also type him a disclaimer as to what this might do and what I recommend. I would put everything in this disclaimer down to using only Denso brand oxygen sensors. Do this and have him sign off and then do it.
A lot of places would've refused to use the customer's part, even if just to sell them the same part marked up. In this case it's obvious they rounded the sensor and had no choice but to bring it into a shop. They should have just said that, but I've done stupid shit I didn't want to admit as well. They only wanted to pay for your labor to get it out. So as long as you write it up as such, noting the use of their part, their refusal for a scan, they accept the CE light is still on, etc., and have them sign it, then it's on them once they leave. Hopefully they recognize you're a good mechanic for taking the job and helping them out like that.
If the customer want a certain part fix , fix it and if it not the problem it doesn't matter you did your job and if they want it to be look at and truly fix he can pay for it
I would not have installed that sensor. It looks like the O2 sensor that goes on Bank 1. The left side of the engine if its a V8. Front of the engine if it's a V6. Those O2s usually have a long cable like that. Or like you said the sensor is a universal fit. Hope things went OK with the customer.
make sure where your banks are first before removing any sensor. I have a 06 Tacoma with a V6 4.0 L engine. Autozone told me my bank #2 was on the passenger side (right side) of the truck. I installed a new sensor on the passenger side. the engine light and code continued you show up. I came to find out bank #2 is on the drivers side (left side) of the truck, IT IS NOT ON THE RIGHT SIDE. On the V8 4.7L engine bank #2 is on the passenger side, but not on the V6 4.0 L. The people working at auto part stores are helpful but they are not mechanics.
If it was me I would of told him it's not a good idea to put a cheap sensor and if he still insist oh well do the job the best as you can like you did in this video .I ordered the same sensor for $140 I also seen it for $47 but I choose denso cause they make quality o2 sensors not going to take chances with some cheap Chinese sensor that I might have to replace sooner than I think..
Excellent video and good details given. if it is a recurring customer, I would do it as he says but will warm him of the possible issues that he may encounter. Jim what is the name of the website you found the schematics for the sensor? Thanks Sir!!
Sure, but make him sign a waiver that it came in with the money light on and its driving off with the money light on lol. Also, at least you didn't have to solder wires while underneath there.
I wouldn't install customer supplied safety items such as brakes or front end parts but you did what i would have done with the O2 sensor. Just be sure you write NO Warranty and Not Responsible for anything all over his invoice.
I would fire that customer. That's one thing I don't like it's like going to a doctor and saying well I know I have a back problem but I want you to fix it up this way. And don't do X-rays just do.
Hahaha can you imagine telling a doctor or lawyer this is what i want and this is the medication that I want to take.They would say get the h-ll out of my office.Merry Christmas i hope all is well.Jim
Do what they ask and advise them of the correct way to do it, and tell them no warranty. That’s all you can do. That MIL will be back on in no time and they will be back to have a quality part installed so that it is fixed permanently.
If he has a regular customer you can always give him your advice and if he doesn't want to take it and put it on but I would make him sign a work order about his own parts and what he wanted so there is nothing to come back on you
im doing it myself on a 2003 4 runner because i dont want to pay all that bullshit either. 100 bucks to read and diagnostics 150 an hour labor 100% markup on parts. just saved 500 bucks by doing my own plugs and coils on 3 cylinders of 2001 explorer. a $50 code reader from napa will save you thousands.
OK, in writing with customers signature, pictures before, advise of what you find before proceeding, customers like this can and sometimes will try to claim you broke whatever, not a regular don’t do the job, to stressful
Did this fix his issue? I noticed he drove his truck over to your shop with cut O2 heater wires and he has a Heater Circuit low code, did he blow the driver in the ECM? I've replaced a few Toyota ECM's in my day and most were for blown O2 heater drivers.
Good question. You should repair this ASAP because the longer it is left broken you will be burning to much fuel and possibly damage the converter .Keep me posted. Thanks for watching
I'd do it. As long as he knows there's no warranty or guarantee that his issue will be solved. It will be hilarious when his code keeps coming back because there's no power to the heater and it was all due to a blown fuse due to the wire rubbing on the rusty exhaust shield. It's always great to tell a cheap skate who doesn't want to pay for diagnostics that if you'd have done a diag on it you'd have found a blown fuse in the first 5 minutes and saved him the cost of a new sensor.
If he's been a good customer in the past then I'd help him out but with some education. He needs to understand it may not be a fix and if he still wants you to change it, then you charge for the job he ask for. Now that your done lets hope it works for the guy. :)
If he’s a recurring customer, I’d change the sensor charge him book labor and give no warranty. I give everyone 1 self diagnosis. After that If you come back he’s getting charged a diagnostic fee. I’m not firing the parts cannon on demand. What a scumbag for stripping it out and giving it to you though. You a better man than me Jim.
Yes just remove replace it if that is what customer requested I own a shop and I get that very few times, times are tough and I made a disclaimer saying I hold no responsibility if this part the customer requested replaced doesn’t fix the problem. It’s that simple. I charge for labor but people with low income I usually will give 7.5% discount,,,, remember I have to pay for building , etc,,,,,,, Looks like someone cut the wires rounded off the oxygen sensor. I would call him and tell him additional labor will be charged if it doesn’t off like supposed to. At that point he can either say ok or come get your vehicle ,,,, he wasn’t truthful, I don’t like liars.
Hello Jim. My Car has been making a clunking noise from the front underneath. I have taken it to a least 3 garages and none of them could fix the problem. They all came back saying nothing wrong with the suspension and that they can't figure out the problem... I am so desperate. My OCD is not giving me a good piece of mind either .. any advise please please please ?
jimthecarguy hello Jim. It's a Renault Megan make 3 . And yes I hear it on poth holes and humps.. it's very light noise from underneath the steering side front .I don't hear anything on turns. it tend to increase on up hills
Noises can be very hard to pin point but here is a few things that should be checked.First the ball joints and tie rod ends also the sway bar links and sway bar bushings and don't forget the struts or shocks and the mounts.
If somebody is dumb enough to diag there own car then do what they want after they sign the RO saying cust declined diag & supplied no name part w/ no warranty. I live/work where we don't see environmental damage so a 02 code is usually a 02 especially on a yoga. When the next shop calls we fax them a copy of the signed RO.
sensor 1 is "upstream" of the cat...sensor 2 is of course "downstream" And your customer is obviously a douchehat tightwad who probably spends $500.00 a week dining and drinking like a king! LOL All in all....you're a truely patient good guy.
When that cable rubs through due to vibration, he'll be back to blame you for sub standard work. Send the fool to cheapo's down the road. These guys are never worth the effort!
Customers like that will drive you batshit crazy. I tell them to fix it right by replacing all four with the correct Denso sensors or take it elsewhere.
You must wrench for a dealership. replacing all 4 is not necessary. I purchased two late model 4.o 4runners for cheap because the dealership said they needed new engines. Both had valve seats dropped. Easy weekend fix for me. Bottom line- dealerships want to just replace parts and why not the customer pays for it...right??? after all The service dept is what pays the bills at most all dealerships.
You made the right call Jim. To the point where a customer asks you to perform work that is either illegal or dangerous you of course then have the right to refuse. Installing a cheap, generic sensor is neither of those things. You clearly told him of the risks involved and went ahead to complete the job according to the owner's request.Some customers are just cheap, there is no loss of integrity in your work.
P.S. We would loved to have had that phone conversation included just like the old JTCG videos ;)
No point in repeating everything you said. I agree.
That is just what I did.Thank you for watching.I will keep that in mind for the next time.The conversation.
He asked, you delivered. Nice work Jim
Exactly.
Jim-
I've watched your videos for about a year now. I've learned a lot from watching you. One thing I have learned is that you do a job right. Heck if I was in your area, I'd probably have you work on my car!
That said, if I was the customer and you told me "don't do it that way", I wouldn't. I mean, what am I paying you for? Your expertise and years of experience!
I think I'd tell the customer "Look, I don't recommend doing this way. I'll do it if you really want me to, but I can't give you a warranty on the part because I don't know where it came from and don't know anything about it's quality." If the customer still wanted it installed, I would install it with that understanding.
marathoner43 never give a warranty on customer supplied parts. Only warranty the labor on the correct part of known quality.
In my book you did the right thing. Who knows, we shouldn't be judgemental against the customer. He might have some knowledge as to determine the cause of the problem and he just happened not to have the right tool. You did the right thing here Jim!
Thank you for watching and you input
Sometimes as a DIYer you do get stuck and you need the help from a professional. I think you did the right thing. He got what he wanted and he still owns the problem. I have tried experimenting with cheap parts some work, most don't work for long.
Well done Jim. You did everything by the book as i would have done.
This crazy! This video featured my exact truck right down to the color. I got same code, bought a Denso sensor earlier today and will install it later today. Thank you so much for sharing this... very helpful.
Glad I could help!
Great video I like how you say how it is and not all candy coated.
Glad you liked it!
Just had one of these last week Jim and shot some footage. Found a TSB on it also. Merry Christmas!
First thank you so much for your wonderful video,
It depends on what kind of customer,
A good customer deserves the best , bad customer you don't want to see him again, thank you
Your video helped me replace my O2 sensor in my 2004 Sequoia! Thank You for saving me money
Absolutely do it. And make a lot of notes on the ticket.
Thank you for watching Just what I did
very helpful! I would have done the job, I think you done good. You never know what financial hardships someone is going through, and they may just need a quick fix in order to keep the car running so they can get to work. When you live paycheck to paycheck, you can't afford waiting til you have enough money to fix it, risking a bigger problem to occur.
Very true!
Yes I would have done that job. Maybe ask the guy to sing some type of release form. But if that's what he wanted. It's on him after that. Thanks for sharing.
That is just what I did.Thank you for watching
Quality work for the parts given. I have the same issue sometimes where you want to make the customer understand its not right but they insist. You also know in your head that if you dont do it, then the next shop down the street will.
Thats just what I did.Thank you for watching
You did the right thing . I'd note on the invoice it was a customer supplied part , not up to original specs and no warranty available.
Exactly what I did Thank you for watching..
Pushed it out. Not worth the potential bad mouthing from the owner if it doesn’t work long. You covered yourself by calling the owner. Thanks for the video. My 04 4 runner has the same code.
Thanks for the view
For a certain type of customer, yes.
If they're a long time customer, understand it's payment for the service (part replacement) and no assumed liability/warranty, AND they're not going to argue the point regardless of outcome... sure. It's easy money.
My neighbor owns a shop in my small town, he sees me in my driveway often working on our cars. He knows if I'm asking for help at his shop, it's because I'm in over my head lol
I would not do it if it meant misdiagnosing the issue. The customer may always be right, but you are the expert.
Thank you for watching
Awesome video Jim. Thank you for sharing. I hope you have a blessed holiday season.
Happy holiday.Thank you for watching
I would do the same thing. Install it, but inform the customer that it is not a good idea to use cheap parts. Then write on the bill that there is no warranty and have him sign off on it. As always great video!
Joe's Auto Electric You are a mind reader. That is exactly what I did!
Thanks for your posts
Thank you and all those involved in the content, contributions, efforts and production of this channel.
Merry Christmas, Happy Holidays and Happy New Year to all.
May the new year bring you, your families and friends much health, wealth, happiness, safety, security, appreciation, respect and peace.
Спасибо за информацию про банк 1 и банк 2.
Привет с Сахалина.
Send him down the road!!! You will be married to it if it isn't the sensor! Good video as always Jim!
hi,Jim, you have done your job advising costumer what is best to do....He seams a very tight person with money ,, , maintaning the car with cheap parts its never a good idea.Yes costumer is happy with his barging chips,,,,most of the time costumers do not listen the,,, car doctor advise ,,,let them learn the hard way
Thank you Mike.I have not seen him back yet.Hahaha
I would do the work for the money- as is, no warranty. Even if this later causes other problems; ECM, cat etc. Thanks for sharing not just the repair, but the frustrations of dealing with the full spectrum of customers.
Thank you for watching
Yeah, I think I would have done the job like you did. You did all the right things in that you told the customer how you would prefer to do it. Then, the choice is his. I think shops may have to come to terms with this to some degree, an educated or equipped customer who can sometimes make the correct diagnosis but doesn't have either the tools, location, physical ability, or money with which to do the repair themselves. As a DIYer, I can identify with all of those things.
Thank you for watching
I’d go to a good friend and have him help you. Sensor was no problem removing on a 2003 Lexus ls430.
$80.00 fix and a six pack for my buddy for use of his tools and place!
Thanks for watching.
@@jimthecarguy I can totally appreciate your point of view with regards to customer request. I’m a restorative specialist and when customers don’t adhere to my advice and plan, then they can find new specialist. I know chasing codes can be a rabbit hole and I appreciate honesty and integrity.
i know as well as you do that the ones we do favors for are the ones that bite you in the behind but we still help them out.
Your right about that It's alway the one that you help out is the one that causes the most trouble.
I would do it, but I would tell the customer since they did not want any diagnostics from me; if this does not fix it, or I can't get it out, it is the your problem and you will still owe me for my time. Properly drafted and signed paperwork before you start the job is key. This will keep some customers from doing this.
That is just what I did.Thank you for watching
Jim, you also have it on video. So if anything comes of it. You can say i did everything as requested and correct.
Your right I never thought about that I have it on video.
Good job you did what customer wanted. I wouldn't have done the job. Not correct sensor.
Thank you for watching
Awesome video thank you so much.
That sensor may be junk, but I notice even Bosch is making "one size fits all" sensors where the cable is way too long. I took up the excess with zip ties on my M3.
Interesting situation, Jim. I would at the very least tell the customer to get the original DENSO O2 sensor because Toyotas are picky!
Hahaha I know I will see him back one day.
You both are right
'99 E250 I just put in 4 new Bosch O2. I've got more codes than ever now...lol. I have some vac and intake manifold issues again I think. Happy Holidays Jim. Great channel.
Thank you for watching.Did you check for vacuum leaks?
Did have some split hoses I replaced. Going to smoke the engine. Just got one of those paint can types on Ebay. We'll see? 205k still going well. Had the intake gasket repl and top end cleaned when I got it at 122k.
I may take a go at the top end and injectors myself when the weather breaks. Thanks Jim.
Good call Jim. I would have done same thing.
The customer is not paying Jim to get the code P0051 repaired, he only wants a part to be removed and replaced. I don;t see anything wrong by doing what the customer requested it is his car and his money after all.
Hi, it would be clearer to use "driver side" or "passenger side" instead of right side or left side.
I would go ahead and do it. I know sensor is like yells bread-and-butter y'all charge a thousand bucks to take off two bolts and connect the connector LOL I'm so glad I can work on my own shit
Great video. Subscribed!!
Really thank u ,,,hope u all the best
Thank you for watching . I'm happy to help. Don't forget to subscribe.
@@jimthecarguy Really tnx ,,,I have land cruiser 2005 8v 4.7,,,errors p0985 p0986,,but which solenoid I should change ,,,while there are 8 sensors there 😂 ????
Then how I can change gear oil where is no gage for oil to know the level ?!😂
I would have him put what he wants you specifically to do in writing and I would also type him a disclaimer as to what this might do and what I recommend. I would put everything in this disclaimer down to using only Denso brand oxygen sensors. Do this and have him sign off and then do it.
A lot of places would've refused to use the customer's part, even if just to sell them the same part marked up. In this case it's obvious they rounded the sensor and had no choice but to bring it into a shop. They should have just said that, but I've done stupid shit I didn't want to admit as well. They only wanted to pay for your labor to get it out. So as long as you write it up as such, noting the use of their part, their refusal for a scan, they accept the CE light is still on, etc., and have them sign it, then it's on them once they leave. Hopefully they recognize you're a good mechanic for taking the job and helping them out like that.
That is exactly what I did .So far it has been ok. Thank you for watching
And did it work? Did he bring it back a month later because it failed because it was an off brand?
If the customer want a certain part fix , fix it and if it not the problem it doesn't matter you did your job and if they want it to be look at and truly fix he can pay for it
Thank you for watching
I would not have installed that sensor. It looks like the O2 sensor that goes on Bank 1. The left side of the engine if its a V8. Front of the engine if it's a V6. Those O2s usually have a long cable like that. Or like you said the sensor is a universal fit. Hope things went OK with the customer.
Money is money,take the job, I always put on the ticket "customer brought own parts"....the end. :)
Exactly what I did.Thank you for watching
It depends on your relationship with him, if he’s nothing but trouble and he’s a fault finder kick em to the curb!
Yes, I would have done it. I would have also included all of the details on the work order (receipt).
You can lead a horse to water ...
That is just what I did.Thank you for watching
Why is the long wire a problem?
make sure where your banks are first before removing any sensor. I have a 06 Tacoma with a V6 4.0 L engine. Autozone told me my bank #2 was on the passenger side (right side) of the truck. I installed a new sensor on the passenger side. the engine light and code continued you show up. I came to find out bank #2 is on the drivers side (left side) of the truck, IT IS NOT ON THE RIGHT SIDE. On the V8 4.7L engine bank #2 is on the passenger side, but not on the V6 4.0 L. The people working at auto part stores are helpful but they are not mechanics.
What I think is if you really want to fix the problem do wverything the mechanic says.
The genuine T0Y0TA 02 sensor costs $ 168.99 , online they're under $ 40.oo
For me, I just do it but in writing what the customer want to be done.
If it was me I would of told him it's not a good idea to put a cheap sensor and if he still insist oh well do the job the best as you can like you did in this video .I ordered the same sensor for $140 I also seen it for $47 but I choose denso cause they make quality o2 sensors not going to take chances with some cheap Chinese sensor that I might have to replace sooner than I think..
Install the junk with a clear note on the work order/invoice "No Warrantee on the part(s) installed"
That is just what I did
Do the job-w/standard labor chrgs w/no guaranteed "IN WRITING" & signed
That is exactly what I did. Thanks for watching.
Excellent video and good details given. if it is a recurring customer, I would do it as he says but will warm him of the possible issues that he may encounter. Jim what is the name of the website you found the schematics for the sensor?
Thanks Sir!!
Sure, but make him sign a waiver that it came in with the money light on and its driving off with the money light on lol.
Also, at least you didn't have to solder wires while underneath there.
Thats just what I did.Thank you for watching
I wouldn't install customer supplied safety items such as brakes or front end parts but you did what i would have done with the O2 sensor. Just be sure you write NO Warranty and Not Responsible for anything all over his invoice.
I would fire that customer. That's one thing I don't like it's like going to a doctor and saying well I know I have a back problem but I want you to fix it up this way. And don't do X-rays just do.
Hahaha can you imagine telling a doctor or lawyer this is what i want and this is the medication that I want to take.They would say get the h-ll out of my office.Merry Christmas i hope all is well.Jim
I would tell him to walk and take his sensor with him. You are in business. Try telling the cable company that do it and i don't want to pay.
Thank you for watching
Do what they ask and advise them of the correct way to do it, and tell them no warranty. That’s all you can do. That MIL will be back on in no time and they will be back to have a quality part installed so that it is fixed permanently.
Thank you for watching.
If he has a regular customer you can always give him your advice and if he doesn't want to take it and put it on but I would make him sign a work order about his own parts and what he wanted so there is nothing to come back on you
Thats just what I did.Thank you for watching
im doing it myself on a 2003 4 runner because i dont want to pay all that bullshit either. 100 bucks to read and diagnostics 150 an hour labor 100% markup on parts. just saved 500 bucks by doing my own plugs and coils on 3 cylinders of 2001 explorer. a $50 code reader from napa will save you thousands.
Thanks for watching
OK, in writing with customers signature, pictures before, advise of what you find before proceeding, customers like this can and sometimes will try to claim you broke whatever, not a regular don’t do the job, to stressful
i never do such things either bring what is up to are take out and go some where else
Thank you for watching . Don't forget to subscribe.
Did this fix his issue? I noticed he drove his truck over to your shop with cut O2 heater wires and he has a Heater Circuit low code, did he blow the driver in the ECM? I've replaced a few Toyota ECM's in my day and most were for blown O2 heater drivers.
He was lucky I put in the new sensor and so far he has not come back.
I would have done the same, we too have customers that either diag themselves or go to Autozone for the free scan and part sale.
Your right they get the free scan and just hope for the best.
how important is it to get this fixed? does it need to be done right away?
Good question. You should repair this ASAP because the longer it is left broken you will be burning to much fuel and possibly damage the converter .Keep me posted. Thanks for watching
Change it, charge him, and say good luck. That's how some people learn, or don't learn.
Thats just what I did.Thank you for watching
2004 Toyota Sequia gas sensor
That el cheapo eBay 02 sensor would have been thrown straight into the trash if I was working on it.
I'd do it. As long as he knows there's no warranty or guarantee that his issue will be solved. It will be hilarious when his code keeps coming back because there's no power to the heater and it was all due to a blown fuse due to the wire rubbing on the rusty exhaust shield. It's always great to tell a cheap skate who doesn't want to pay for diagnostics that if you'd have done a diag on it you'd have found a blown fuse in the first 5 minutes and saved him the cost of a new sensor.
Thank you for watching
u got to do what they want, after all they are paying, i do what they want but i also charge what i want.
If he's been a good customer in the past then I'd help him out but with some education. He needs to understand it may not be a fix and if he still wants you to change it, then you charge for the job he ask for. Now that your done lets hope it works for the guy. :)
That is just what I did.
is it bad to run whit that code on ?
Yes the more you drive with the light on the more it will cost in the long run.Thanks for watching
Tellthe custumer if u dont want to pay i dont want to do it
If he’s a recurring customer, I’d change the sensor charge him book labor and give no warranty. I give everyone 1 self diagnosis. After that If you come back he’s getting charged a diagnostic fee. I’m not firing the parts cannon on demand.
What a scumbag for stripping it out and giving it to you though. You a better man than me Jim.
If hes a known regular cust y not,
But if its a noob il say “thats not the way we do things here pal”
Yes just remove replace it if that is what customer requested I own a shop and I get that very few times, times are tough and I made a disclaimer saying I hold no responsibility if this part the customer requested replaced doesn’t fix the problem. It’s that simple. I charge for labor but people with low income I usually will give 7.5% discount,,,, remember I have to pay for building , etc,,,,,,,
Looks like someone cut the wires rounded off the oxygen sensor. I would call him and tell him additional labor will be charged if it doesn’t off like supposed to. At that point he can either say ok or come get your vehicle ,,,, he wasn’t truthful, I don’t like liars.
Hello Jim. My Car has been making a clunking noise from the front underneath. I have taken it to a least 3 garages and none of them could fix the problem. They all came back saying nothing wrong with the suspension and that they can't figure out the problem... I am so desperate. My OCD is not giving me a good piece of mind either .. any advise please please please ?
What kind of car?Do you hear the noise over bumps?do you hear the noise on turns?
jimthecarguy hello Jim. It's a Renault Megan make 3 . And yes I hear it on poth holes and humps.. it's very light noise from underneath the steering side front .I don't hear anything on turns. it tend to increase on up hills
Noises can be very hard to pin point but here is a few things that should be checked.First the ball joints and tie rod ends also the sway bar links and sway bar bushings and don't forget the struts or shocks and the mounts.
jimthecarguy thank you Jim. Can a faulty shock create noise like this ? I can’t see any visible leaks though
Yes for 50$ mini
Um
If somebody is dumb enough to diag there own car then do what they want after they sign the RO saying cust declined diag & supplied no name part w/ no warranty. I live/work where we don't see environmental damage so a 02 code is usually a 02 especially on a yoga. When the next shop calls we fax them a copy of the signed RO.
I see that the December 11, 2017, issue of Autoweek has a short article on Bayonne. You might wasn't to check it out.
Thank you I will check it out
You can lead a horse to water, but you can't make them drink. You did your best and can only do what the customer wants. So be it.
I would have done it. No warranty on labor n material caveat. Ill be a happy customer with less budget.
Thank you for watching
Tell him you cant fix it without clearing the codes.
Hey jim
Thats a universal sensir i get those from customers all the time.they are a waste of 20 bucks
Thanks for watching.
sensor 1 is "upstream" of the cat...sensor 2 is of course "downstream"
And your customer is obviously a douchehat tightwad who probably spends $500.00 a week dining and drinking like a king! LOL
All in all....you're a truely patient good guy.
When that cable rubs through due to vibration, he'll be back to blame you for sub standard
work. Send the fool to cheapo's down the road. These guys are never worth the effort!
Thank you for watching
Isnt it p0155
Hey Jim, a little off topic but , have you had to deal with the Toyota frame rust issue. I.e., any nasty noises while lifting one?
dm7097
Just had Toyota replace my stepfathers Tundra frame and brake lines.
Oh yes for sure.i have one that was so rusted I was afraid to lift it.Thank you for watching
I won’t do it, push it out.
Customers like that will drive you batshit crazy. I tell them to fix it right by replacing all four with the correct Denso sensors or take it elsewhere.
You must wrench for a dealership. replacing all 4 is not necessary. I purchased two late model 4.o 4runners for cheap because the dealership said they needed new engines. Both had valve seats dropped. Easy weekend fix for me. Bottom line- dealerships want to just replace parts and why not the customer pays for it...right??? after all The service dept is what pays the bills at most all dealerships.
I'd tell him i'm too busy
fix it get paid and send it out and wait for it to come back
Thank you for watching.Just what I did.So far so good.Lol
I am surprised that a Toyota owner is that cheap that he does not want to protect his investment and risk more out of pocket expenses later.
The lowest 36$ if is cheapest cakes