I Stay At The Hard Rock Hotel Ibiza - We Were Shocked!
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- Опубликовано: 27 авг 2024
- We spent one night at the Hard Rock Hotel In Ibiza! I was looking forward to it as I stayed in the Hard Rock Hotel in Tennirefe last year and loved it! But our room here was not so good!
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Fancy going to Ibiza .. Watch THIS 👉ruclips.net/video/QwZLp8mpsnA/видео.htmlsi=Lq44UydG-n5F14QE
I use to hear this brand in TV and dang its actuallu good , honest 7/10
I've said it before and I'll say it again. ALL EU Hard Rocks are run under licence by The Palladium Group & I honestly cannot believe HR haven't had them up in court by now.
If you go to a HRR/ HRH in the Caribbean then you don't have to book a Rock Royalty room for EVERYTHING in your room to free. If it's in your room, it's yours. You run out at 3 in the morning and want a resupply - it'll be there asap ( from experience they aim for 30 mins max 24/7 but it can take longer depending on request) AND that full bar restock will be FOC!
imho TPG are being allowed to run the brand into the ground cutting every corner they can whenever they can. AI should ( by the brands own statements) mean EVERYTHING, ALL INCLUSIVE. I have issues with the Punta Cana location charging for nightclub access because it is also open to the public as a 'destination'. In reality anyone staying there can just ask for a free entry voucher & 99% of the time they throw them at you but even that is a bone of contention to me.
REAL Hard Rock Resorts / Hotels are a totally different world and I hope you try one one day ( personal fave is Riviera Maya, Mexico but others mileage may vary)
Editing is spot on Tim. Like seeing you getting more and more creative 👌🏽 well done. 👍🏽
Editing is spot on Tim. Like seeing you getting more and more creative 👌🏽 well done. 👍🏽
Honestly, this is a 110% justified complaint. that was disgusting. a little wear and tear can be tolerated but that was absolutely unacceptable!
Totally
Cannot believe they gave you a dirty room. And at that price! The second room still needed the hot tub cleaned. Would never stay there. Cheers! :)
That’s disgusting 🤢, I’d get my money back. Don’t ever stay there. Gross 🤢
Totally agree. I would have screamed🤣🤣🤣
I've worked at the hard rock cafe in Germany and I know the company quite well! This video will definitely change things fast cause this is so bad for their reputation as customers satisfaction is on the top of their list and this is unacceptable! Thank you for sharing as this is very important for the future guests and the company 👌
45 seconds in and already sat here saying “This is what I want!” After watching this channel for so long I really trust Tim’s judgement and for him to show such an honest depiction of such a well known hotel chain, I think shows testament to how trustworthy his reviews of places are.
means a lot thank you
100% great comment
I was absolutely stunned when you said the price at the end! I would never pay so much for a room or hotel like this!
I hope that the Hard Rock group see this Tim, absolutely disgusting room. Not just the cleanliness, but basic maintenance in the room as well. So glad you complained too many people would have just put up with it and as for the children's playground, that is no joke, seriously dangerous.
They did give us a better room and a bottle of champagne to say sorry
I've emailed the ceo
@@condo0073why? Was it your business to do that?
@@WalkWithMeTimand so they should. Not just because you expect a clean room but you are advertising their hotel. I know they don’t pay you to do so. They should be grateful that a highly popular RUclips channel like yours came to their hotel!!
@@marlenejones6266 They need to know! That was grimey and paying over a grand for a night, the standard of service should be on point. i.e. a service manager with a team of cleaners and check lists and supervisors checking rooms before guests arrived, especially if its a 5 star. In the Seychelles they rake the beach ffs.
Getting close to half a million followers. You will get there! You probably have no clue who I am but you guys feel like buddies to me. Thanks again for a fun video.
❤
Won’t lie Tim. That price for what you got I think is horrendous. Paying for the name! Thanks for another great video!
Wow. Have actually been looking at booking this hotel for my Birthday next year so this video was really helpful. Ill give it a miss. Thanks Tim
i feel bad now the 2nd room we had was great .. the hot tub not so much
@@WalkWithMeTimYeah but it's about standards. Shocking really. Glad your second room was up to par! (Well except the hot tub)
I would not of stayed there ...full stop
Thank you for sharing the info before any one books a disaster holiday x
I’m glad to know that I’m not the only one that inspects my room. I’ve always done that, and I’ve asked to change when it’s too bad. So I respect what you are doing.
thanks
Me too
Yes! I won’t use the bath in a hotel room unless I know I’ve washed it throughly. Throws and cushions on beds come straight off too as they are never washed.
I've been in this hospitality industry over 8 years now and currently run a hotel in the US. That lack of cleanliness is extremely disturbing and any complaining you would have done would be justified. If I worked there I wouldn't have even been annoyed with the situation as obviously multiple people dropped their standards for that room. It's a shame.
I'd even say it's justifiable to report to the authorities. A bit of dust is one thing, but the human stains, the leaky AC are just unhygienic.
Gabi looks great in that red dress 💃🏻
Right...
PHWOAAAARRRR
Stunning lady
It's nice she's there 🙂 it's a shame the hotel wasn't cleaner & needs a total refurbishment
@@starlove8044 She's never with him for the really nice places 😂
So I can give a bit of info about this hotel. It used to be called the Don Toni and it was run by a hotel group called Fiesta. Not sure for how long but I have many happy memories staying there about 6 or 7 times between 1998/99 (when I was 3ish) and 2011 (when I was 16ish). I think 2011 was a year or so before it was taken over by Hard Rock and I also noticed that year that Playa D'en Bossa was becoming more of a party place (it was usually San Antonio people went to for partying). Ushuaia had opened next door a little before the Don Toni closed and more party-like beach bars were also opening. The clientele of the area had changed too, becoming younger.
Back to the Don Toni, the place was separated into 2 parts, there was Club Don Toni which was all the white buildings where Tim stayed along with the big pool and pool bar, and Hotel Don Toni which was the large building shown with the large Hard Rock logo on the side and where the restaurant and smaller pool is but it was all 'Don Toni' so you could use all the pools, restaurants, and facilities no matter which part you stayed in. I mainly stayed in the Club part with family over the years and from the video I think the white buildings themselves are still the same but the rooms are massively different (and I'm not just talking about the decor, they were much cleaner back then!).
When it was the Don Toni, it was a 3-star hotel but a lovely, wholesome place that was clean (have I said that?) with friendly, caring staff. It was a shame to see the first room be so dirty and it sounds like reception staff weren't too helpful either. It feels like the hotel now is a bit 'all fur coat and no knickers'. It's just another hotel to add to the Hard Rock collection, soulless, no one seems to care about it's standards. And as for the price... A £1000 a night for Tim's room and what do you get? The privilege of paying 6 Euros for a small packet of cookies? No thanks, I'll save my money and put it into building a time machine that can take me back 20 years so I can stay once more at the hotel I loved ❤️
Fiesta hotels playa den bossa were great back then; fantastic beach set up; and all the games and sports facilities....Palm Beach and Bahamas multiple times. Big changes now to 20 years ago.
Omg I love that saying 'all fur coat and no knickers'. I'm going to have to steal that!!
You're not getting old Tim, loud music in restaurants are awful.
I AM getting old, but I am one of the first rock and roll generations and while I still enjoy rock music [and other kinds as well] I don't like it loud while dining. You can't hear yourself eat 😉 But, seriously, I like to talk to my dining companion[s] and loud music overwhelms the social aspects of dining out and leaves a bad taste in my mouth. I don't like menus on my phone either. Come on... a printed menu please.
@@hatchling88 totally agree 👍💯
It wasn't loud. It adds atmosphere.
there is no excuse for a dirty room. I would complain.
Watching your videos helps me know I’m not missing out on hotels like this. The HardRock owners think people just book for the name but clearly they need to put more effort into this hotel.
Complaining about hygiene is not nit picking its standard! Brits hate complaining but we should! Well done
"Rub your hand on this and smell it!", said no man ever to his wife ;-)
😂😂😂😂😂😂
And he sat on the bench in white pants!
@@tigeraspenlegit gagged a little
🤣🤣😂🤣🤣🤣
@@withoutwroeirs hahaha
Honestly that room was shocking. I'd be complaining too. It all looked so dirty.
thank you for each of your videos. Keep speaking out about what's wrong! cleanliness, services and others.
The fact you can see the airport from the rooftop bar and watch planes take off and land is pretty cool.
I would ask my money back and leave the hotel asap..
Same, unacceptable and gross 🤢
@@d-24 And called the health department and never tasted a bite of their food. That room was absolutely disgusting.
Exactly Grosss
That first room looked more like a Crime Scene than a Hotel Room
Lol I said the same thing
I thought the same!!
Murder On The Dancefloor
@@davidjames579 Tune I would complete it but it would ruin your point
@@lorddarlo6194 or we could have Blood On The Dancefloor
That hotel seems to have a cleaning supervision problem, plus low standards of management quality control. Sometimes different cleaning supervisors have varying levels of competence.
Good point!
It occurred to me also that there may be different housekeeping supervisors in different parts of the hotel. Obviously, your second suite was clean to a much better standard, so I'm glad you were able to change, but the first one made such a bad impression and shouldn't be tolerated. Upper management dropped the ball... and to not get any kind of informational greeting when you checked in and no info on hotel facilities for your toddler Casper... was another ball dropped.
Probably a combination of bad management and overworked staff. The room they gave him probably got cleaned before he went in there. But overall it just looks like a bad quality hotel. Probably have low morale. Should definitely be downgraded. Going to be a nightmare for their brand. Tim gets loads of views.
It confuses me how a hotel knows how to move you to a cleaner suite. Do they have a list of these for complaining guests? Why are they aware which are cleaner than others? Why are they all not cleaned to the same standard?
@@davidjames579 he would have complained about the suite being a mess I’m guessing.
Gabi’s makeover looks fantastic.
make over?
I love her dress and doesn’t she look fab with shorter hair! ❤
@@WalkWithMeTim I think he just means the new hairstyle
It is so nice to see you with your family! Keep up the reviews and your sense of humour!
My missus nearly fell off the balcony when she heard the price. Blimey. Great video as always and thanks for letting everyone know that’s a hotel to avoid. 👍
Oh my!! I need a shower after watching this!! So so bad!!Gabby's dress is beautiful ❤️
I lived and worked in Ibiza 20yrs ago. The place sure has changed
For the worse? Thanks.
Over a £1000 1 night to hear planes and what seems like a continuous thumping from the DJs love the video though
Honestly Tim, thankful there are people like you to give these reviews. Love your honesty whether bad or good. Where are the cleaners? Why wasn't the room cleaned? Geez smh
it was cleaned lol
@@WalkWithMeTim Ooo lol
Too many things in this video that make me dislike the Hardrock experience. Having to use scanners to see the menu is annoying to me. Hi tech is a pain in ordinary situations. The amount of dirt and dinginess is totally unacceptable. So happy you found a better room but considering your request you would have thought your room to be spotless. Thanks for the extremely diligent review!
i know its nice to see a paper menu
On the road to 500k subs tim
A good video of I Stay At The Hard Rock Hotel Ibiza - We Were Shocked!👌👌
Gabby looks amazing.
Always
That room was shocking, so glad you got moved and had a better stay.
Loved the vlog, as always.
Its so interesting to watch your videos and see what experiences you have. x
Haha I love the honesty and humor! New subscriber!!
I don't know what it is but I always smile when I hear Caspar in the background and then see him running around and I know he's going to be part of the video. He's amazing.
Is he non verbal?
@masonlittlewood1203 no, he's 2
@@AmyLee1978 can't he be both ?
That hotel room looks unhygienic. If it looks as dirty as it does, what horrible filth can’t you see?
Wouldn’t want to go in there without all-over suit and boots…
The one in pattaya is old & needs renovation. Stayed in 2017
Hi
Apart from the cleanliness issues,the holiday looked fantastic. The views from the hotel were spectacular. Thank you Tim and Gaby and little Casper❤❤❤
I came up to bed to watch a film and ended up spending over a hour watching your videos 😂. Absolutely love your other half in your videos. She seem so normally and brilliant in front of the camera. You make a brilliant couple.
I don't think that I will be staying there. Great video. Casper is adorable! ❤❤❤
Thank you!! 😊
I think I spent the first 15 minutes going OMG over and over. I was a travel agent for 30 years and traveled all over (which is the whole reason for the job).
I'm very picky about cleanliness in hotels, dining rooms, etc. No way could I put a client where I wouldn't stay. I'm very glad you were able to change rooms, I couldn't imagine Casper in there...
I didn’t realize you were married and had kids. I watched your other videos when you traveled solo. I think I like you more now that you’re a family man. I like your attitude & work.
Thanks Tim for another great review. It was nice to see the family with you as well. I know that is not always the easiest thing to schedule. Keep up the good work :)
I fly from Ibiza as a pilot, and seeing the Hard rock hotel at the end of the runway I always questioned whether guests can actually get any sleep with us overhead
I really enjoy all of your videos Tim & Gaby, you have a truly beautiful family & this was one was really insightful. This hotel room was a shame at first but I'm so glad you were able to get a much better one. Thank you for all of your hard work, I spend many evenings waiting with anticipation for your next uploads and they are always amazing! 🙂
Thank you so much!
Spit my drink out laughing when Tim said he ran into the mirror(s) in the bathroom. Great to see Casper again 🙌🏼. 5* failures it looked like in the first suite. Safe travels.
Glad you enjoyed it
Actually gasped outloud when you revealed the price you paid! Can`t believe it was more expensive than Raffles in Doha.
I would love to see another holiday review like the Jet2 one when you went to I think it was Menorca. From the Airport to the end was really good.
It's a shame to see the initial room wasn't up to the standards of the Tenerife hotel! Have you thought about visiting Turkey, I'm travelling to Rixos Premium Belek in October, and it would be great to see you reviewing it one day! Great video as always 😊
Omg!! Casper has gotten soo big! I just watched a video where he was practically an infant!! Bless!!!
Ive stayed in the hotel a few buildings further... It was called hotel Garbi, great hotel, great food, great personel.. pretty expensive but worth it!
And yes, the planes do fly over pretty low but after 5 planes you get used to it.
Gosh I wouldn't have even unpacked , I would be out of there !!😮😮
That mattress was filthy, i couldn't of slept in that. Glad they give you another room, looks like cleaners need retrained.
Looks like cleaner needs to be sacked to me.
@@Shazzadut1 The housekeeping supervisor needs a lot of the blame... they're supposed to train and inspect and set standards to be followed.
That is consistent with what I have always heard about Hard Rock Hotels. I had a mixed experience with the Hard Rock Cafe in the mid-80's as a teenager and have not tried any of their franchises since.
So far from a 5 star hotel, this is like a 3 star at best. I don't think most folks actually know what a 5 star hotel should look like. They are spotless everywhere, you are fully greeted, your room is perfect. This is nowhere close to 5 stars, I don't care what review stars say.
I find it hilarious all the comments about you being shocked Tim.. 😂
Looking forward to this tonight!
I know I only put the title when I am 😮
I was shocked too!! Also itching to complain and tell them how dirty the room was. Very glad your next room was better and I enjoyed watching the vlog Tim.
Yes! Thank you!
Love your dress at dinner Gabby...that color looks fantastic on you!
Cleanliness, Cleanliness, Cleanliness 😮😮
Eww first room was so gross but nice things worked out. Gabby looked beautiful in her red dress. You both are an absolutely cute couple. Enjoy.
I thought she did too :-)
I agree they both are a great couple and great with casper
Loved Ibiza when i was there i stayed in the Casa Luis hotel which looks way better than that place the food was nice the Entertainment was absolutely bang on and Geoffrey you my friend are an Excellent Host! 👍✌️❤️🙏
It’s so lovely when the family joins you. We travel as a family and find all the info useful. We don’t get to travel overseas as much so when we do it’s nice having the information that your family has already been there and you know you’re truly getting a five star family hotel experience. We are off to Disney World in two weeks so if we live throw that again hopefully an overseas trip will be next on the list. lol Thank You for the video, Tim!!!
I would have complained 100% too....cleanliness is a must!
Btw, as always, great content, professional and objective reviews!
I've stayed in a motel 6 that was cleaner than this 5 star hotel. The smell in the shower comes from rags that are left in dirty water. They get that musty smell and it becomes sour. That is just laziness on the cleaners, or it could be pressed for time issues and short staffing. Either way, from the unclean accommodations to what seemed like rude staff, this trip wasn't as great as it should have been.
I have been staying in Menorca the same time you were in Ibiza, there had been sand storms blowing up from Sahara, would explain why it was so windy and sandy, even more reason to keep it clean though.
A great video Tim , Gaby & Casper. An honest review as usual .
Has a RUclipsr ever travelled anywhere without being shocked?!
I haven't been shocked for about 2 months 😉
Lol
Walk with me 😮
If you look at their community post, you'll see some of the reason why they are using the word "shocked".
I wasn't expecting this
Hiya Tim and Gaby, i was very shocked that your room was no clean, i would not have been happy and would have ask to be moved to another room . But then again i wouldn't pay that amount money for hust a one night ,but i understand that you do this for your vlog and sharing you views, i do enjoy your vlogs by the way 👍, i hope you all had a amazing time there . Wander if they are all the same with cleaning or is just bad luck ,i know there one in Mexico.thanks for sharing 👍
I'm loving the "How many people in a shower" game!
Next time, grab a few hotel residents and see how many actually fit in!
I'm absolutely gutted for ypu both ...I can't believe how run down this hotel is ...They really do make it look amazing in pics don't they...So glad you got to change rooms both X
Congratulations!
Always look forward to Sundays. Thank you for traveling and doing what a lot of us wish we could afford to do!! Thank you !
Literally, every Tim's video : "I was shocked!"
I Love your content, Tim! Casper is growing up, beautifully, imo. And Gaby positively glows... Can we expect a sibling for Caspar...?🎉❤
Just cancelled a stay in this hotel after seeing this video,thanks tim,,thats a shocking room to sell to people
I never entertained the idea of staying at a Hard Rock Hotel because we all know they have the reputation of a “party hotel”. Hence I am not surprised at their standard of unkept - the type of clientele they attract are apt to damage/break things during their alcohol binges. Therefore the hotel mantra, to save money, wait till things are super damaged or broken before going ahead and pay for repairs.
I stayed in the Chicago Hard Rock a few years back and it was quite nice... and clean, good repair and not too noisy. I think a lot comes down to the local management.
Thank you for another great video, Tim. Whenever I get the chance to go away, I reccord a walk with me Tim style video of my hotel room if my youngest son isn't with me. So far, the record is 4 people in one of the showers. Keep up the good work! Gabby, you look gorgeous as always!
glad you did this video, we're staying same room late august, hope they see this video and get there act sorted... however the rest of the hotel looks great so looking forward to ibiza
Refund
@@mikeuk666 we’ll be in the pool at the beach and clubbing so not much time sleeping in the room lol :P
I think it would be awesome to explore really old-fashioned vacation options like farmstays or vacationing like Enid Blyton's five friends or being on the trail of Miss Marple (the one with Margaret Rutherford) or Terry Pratchett's Tiffany Achin. Things that create family memories for life.
Who else is sick of dirty , rude and overpriced hotels ?
10 years ago went to cancun, always wanted to stay in a hard rock so actually left our hotel one night to stay at the hard rock. Expensive and well reviewed couldn’t wait for it. As soon as we arrived it felt sub standard and got worse everywhere we went. The room that looked phenomenal in the photos in the booking was dark dated and dirty. The food was like school meals. The pool was grim and the sun chairs all stained with bird poo. Left after 45 minutes and just accepted the bad decision. Back to paradise next door at Secrets The Vine.
The editing on your videos has gotten insane! Great video. Always make me want to go on holiday.
1000 for a 190 room. No thank you. I would rather find an inexpensive place that has a [clean] shower, a bathroom, and a bed; I don't really care if they have Prince's toilet bowl brush on display. There is no reason to stay there, IMHO.
Glad Gaby and Caspar got to go.
Thank you to whomever sent me the membership! Cheers love!
Another great vlog Tim! Good that you made a complaint & got moved to another cleaner room. Hope the Management see the vlog & can offer you a free stay! Keep up the great work!
This hotel review started like when you would go to the hotels with the worst reviews. Loved seeing you with Gaby and Casper. Safe travels.
That’s disappointing Tim… the pictures looked amazing… I’ve stayed at a few hard rock hotels and the standard/service levels have varied drastically…
Hard Rock has been a rip-off for years; I'm not surprised. But thanks for the honest review!
I agree with this, you take the name off this hotel it’ll be a 3 star at best.
Wow. Shocked again! Interested to see why!
Tim you need to go back to Atlantis the Royal Dubai that’s real class 😊 . Great review thanks for your efforts !!!
Things that are guaranteed in life..... taxes death and Tim being shocked 😂
And your double glazing will fail
And in my part of the world, butiki in your house.
@@surfleetsurfer6370
Like a hotel in cyberpunk
Thanks for an honest review
11:25 Some brilliantly-delivered comedic lines throughout this video 😂
The hotel would be lovely, if the room was perfectly clean. Soo glad you got another room 😮
Omg no way jose😂. Yuck. They certainly have a major problem going on there. Thank you for sharing.
I have always wondered what a hard rock hotel looked like inside, the room/ rooms looked very disappointing and expensive and not very clean 😀👍
That room made Britannia hotels rooms in the UK look clean! 🤣
The problem is chronically under budgeting cleaning services. They will allocate something like 15 minutes to clean each suite. It means there is so much pressure to clean your quota, cloths won't be changed often and the room you got first is the natural result. Things like stairs, ledges, outside areas will also be neglected because there is literally no time allocated to do them. The companies who take on the cleaning contracts, want to squeeze as much profit as possible. See it so many times