I've said it before and I'll say it again. ALL EU Hard Rocks are run under licence by The Palladium Group & I honestly cannot believe HR haven't had them up in court by now. If you go to a HRR/ HRH in the Caribbean then you don't have to book a Rock Royalty room for EVERYTHING in your room to free. If it's in your room, it's yours. You run out at 3 in the morning and want a resupply - it'll be there asap ( from experience they aim for 30 mins max 24/7 but it can take longer depending on request) AND that full bar restock will be FOC! imho TPG are being allowed to run the brand into the ground cutting every corner they can whenever they can. AI should ( by the brands own statements) mean EVERYTHING, ALL INCLUSIVE. I have issues with the Punta Cana location charging for nightclub access because it is also open to the public as a 'destination'. In reality anyone staying there can just ask for a free entry voucher & 99% of the time they throw them at you but even that is a bone of contention to me. REAL Hard Rock Resorts / Hotels are a totally different world and I hope you try one one day ( personal fave is Riviera Maya, Mexico but others mileage may vary)
Do you ever turn these videos or still photos over to management? To show them how filthy their hotel rooms are? What a shoddy hotel. Absolutely gross and grubby.
I've worked at the hard rock cafe in Germany and I know the company quite well! This video will definitely change things fast cause this is so bad for their reputation as customers satisfaction is on the top of their list and this is unacceptable! Thank you for sharing as this is very important for the future guests and the company 👌
45 seconds in and already sat here saying “This is what I want!” After watching this channel for so long I really trust Tim’s judgement and for him to show such an honest depiction of such a well known hotel chain, I think shows testament to how trustworthy his reviews of places are.
@@WalkWithMeTim You don't have to feel bad. It's a lack of respect towards the customer, even if a 2nd room is good, you still have to move again hoping that this time it will be acceptable and clean. In addition, you have lost valuable time to resolve this situation and you pay the high price.
I hope that the Hard Rock group see this Tim, absolutely disgusting room. Not just the cleanliness, but basic maintenance in the room as well. So glad you complained too many people would have just put up with it and as for the children's playground, that is no joke, seriously dangerous.
@@WalkWithMeTimand so they should. Not just because you expect a clean room but you are advertising their hotel. I know they don’t pay you to do so. They should be grateful that a highly popular RUclips channel like yours came to their hotel!!
@@marlenejones6266 They need to know! That was grimey and paying over a grand for a night, the standard of service should be on point. i.e. a service manager with a team of cleaners and check lists and supervisors checking rooms before guests arrived, especially if its a 5 star. In the Seychelles they rake the beach ffs.
I’m glad to know that I’m not the only one that inspects my room. I’ve always done that, and I’ve asked to change when it’s too bad. So I respect what you are doing.
Yes! I won’t use the bath in a hotel room unless I know I’ve washed it throughly. Throws and cushions on beds come straight off too as they are never washed.
Also, Tim, this is the second video in a row I've seen of yours where the hotel is disappointing, and that's after watching 15-20 of your other videos of lovely hotels. I agree that this one and the Plaza in New York look disappointing for the price range.
Getting close to half a million followers. You will get there! You probably have no clue who I am but you guys feel like buddies to me. Thanks again for a fun video.
I AM getting old, but I am one of the first rock and roll generations and while I still enjoy rock music [and other kinds as well] I don't like it loud while dining. You can't hear yourself eat 😉 But, seriously, I like to talk to my dining companion[s] and loud music overwhelms the social aspects of dining out and leaves a bad taste in my mouth. I don't like menus on my phone either. Come on... a printed menu please.
Watching your videos helps me know I’m not missing out on hotels like this. The HardRock owners think people just book for the name but clearly they need to put more effort into this hotel.
I came up to bed to watch a film and ended up spending over a hour watching your videos 😂. Absolutely love your other half in your videos. She seem so normally and brilliant in front of the camera. You make a brilliant couple.
Just love your style of reporting. I think you would be the most descriptive person and this is what I like if I am to book one of the places you stayed.
So I can give a bit of info about this hotel. It used to be called the Don Toni and it was run by a hotel group called Fiesta. Not sure for how long but I have many happy memories staying there about 6 or 7 times between 1998/99 (when I was 3ish) and 2011 (when I was 16ish). I think 2011 was a year or so before it was taken over by Hard Rock and I also noticed that year that Playa D'en Bossa was becoming more of a party place (it was usually San Antonio people went to for partying). Ushuaia had opened next door a little before the Don Toni closed and more party-like beach bars were also opening. The clientele of the area had changed too, becoming younger. Back to the Don Toni, the place was separated into 2 parts, there was Club Don Toni which was all the white buildings where Tim stayed along with the big pool and pool bar, and Hotel Don Toni which was the large building shown with the large Hard Rock logo on the side and where the restaurant and smaller pool is but it was all 'Don Toni' so you could use all the pools, restaurants, and facilities no matter which part you stayed in. I mainly stayed in the Club part with family over the years and from the video I think the white buildings themselves are still the same but the rooms are massively different (and I'm not just talking about the decor, they were much cleaner back then!). When it was the Don Toni, it was a 3-star hotel but a lovely, wholesome place that was clean (have I said that?) with friendly, caring staff. It was a shame to see the first room be so dirty and it sounds like reception staff weren't too helpful either. It feels like the hotel now is a bit 'all fur coat and no knickers'. It's just another hotel to add to the Hard Rock collection, soulless, no one seems to care about it's standards. And as for the price... A £1000 a night for Tim's room and what do you get? The privilege of paying 6 Euros for a small packet of cookies? No thanks, I'll save my money and put it into building a time machine that can take me back 20 years so I can stay once more at the hotel I loved ❤️
Fiesta hotels playa den bossa were great back then; fantastic beach set up; and all the games and sports facilities....Palm Beach and Bahamas multiple times. Big changes now to 20 years ago.
Shocking is an understatement! I’ve never seen a dirtier hotel room in my entire life. I hope they see your video and change the management! I don’t believe it’s a simple casualty; the whole hotel is mismanaged and filthy.
So far from a 5 star hotel, this is like a 3 star at best. I don't think most folks actually know what a 5 star hotel should look like. They are spotless everywhere, you are fully greeted, your room is perfect. This is nowhere close to 5 stars, I don't care what review stars say.
Another great vlog Tim! Good that you made a complaint & got moved to another cleaner room. Hope the Management see the vlog & can offer you a free stay! Keep up the great work!
My missus nearly fell off the balcony when she heard the price. Blimey. Great video as always and thanks for letting everyone know that’s a hotel to avoid. 👍
Never stayed at a hard work cafe though have looked at them as a possibility I’m glad I chose another resort whilst in dominican Republic . Your reviews with Gaby are so genuine and state the good and bad and lovely to see you both with Holly and Casper from time to time makes it even more enjoyable
Spit my drink out laughing when Tim said he ran into the mirror(s) in the bathroom. Great to see Casper again 🙌🏼. 5* failures it looked like in the first suite. Safe travels.
Gaby is gorgeous and it's so lovely to see her living it up with you. They say to travel "while you're young", but you two show a great example of staying young and not settling for less. Much praise for that and being great parents.
Thanks Tim for another great review. It was nice to see the family with you as well. I know that is not always the easiest thing to schedule. Keep up the good work :)
It's a shame to see the initial room wasn't up to the standards of the Tenerife hotel! Have you thought about visiting Turkey, I'm travelling to Rixos Premium Belek in October, and it would be great to see you reviewing it one day! Great video as always 😊
That hotel seems to have a cleaning supervision problem, plus low standards of management quality control. Sometimes different cleaning supervisors have varying levels of competence.
It occurred to me also that there may be different housekeeping supervisors in different parts of the hotel. Obviously, your second suite was clean to a much better standard, so I'm glad you were able to change, but the first one made such a bad impression and shouldn't be tolerated. Upper management dropped the ball... and to not get any kind of informational greeting when you checked in and no info on hotel facilities for your toddler Casper... was another ball dropped.
Probably a combination of bad management and overworked staff. The room they gave him probably got cleaned before he went in there. But overall it just looks like a bad quality hotel. Probably have low morale. Should definitely be downgraded. Going to be a nightmare for their brand. Tim gets loads of views.
It confuses me how a hotel knows how to move you to a cleaner suite. Do they have a list of these for complaining guests? Why are they aware which are cleaner than others? Why are they all not cleaned to the same standard?
Hi Apart from the cleanliness issues,the holiday looked fantastic. The views from the hotel were spectacular. Thank you Tim and Gaby and little Casper❤❤❤
That room was shocking, so glad you got moved and had a better stay. Loved the vlog, as always. Its so interesting to watch your videos and see what experiences you have. x
I think I spent the first 15 minutes going OMG over and over. I was a travel agent for 30 years and traveled all over (which is the whole reason for the job). I'm very picky about cleanliness in hotels, dining rooms, etc. No way could I put a client where I wouldn't stay. I'm very glad you were able to change rooms, I couldn't imagine Casper in there...
glad you did this video, we're staying same room late august, hope they see this video and get there act sorted... however the rest of the hotel looks great so looking forward to ibiza
Hi Tim, my whole household has been enjoying your videos. When will you be coming to Australia to review our tourist destinations and inspect our mattresses?
I have been staying in Menorca the same time you were in Ibiza, there had been sand storms blowing up from Sahara, would explain why it was so windy and sandy, even more reason to keep it clean though.
Thank you for another great video, Tim. Whenever I get the chance to go away, I reccord a walk with me Tim style video of my hotel room if my youngest son isn't with me. So far, the record is 4 people in one of the showers. Keep up the good work! Gabby, you look gorgeous as always!
thanks for a heads up what to look out for but a simple word complaint can change everything I'm looking at a holiday next year more top tips to look out for !
I fly from Ibiza as a pilot, and seeing the Hard rock hotel at the end of the runway I always questioned whether guests can actually get any sleep with us overhead
I've been in this hospitality industry over 8 years now and currently run a hotel in the US. That lack of cleanliness is extremely disturbing and any complaining you would have done would be justified. If I worked there I wouldn't have even been annoyed with the situation as obviously multiple people dropped their standards for that room. It's a shame.
@@elizabethmcleod246 I've been visiting 20 years and I would say it's changed...some good, some bad. Average standard of Restaurants and hotels have generally improved, but so has the price.
I'm absolutely gutted for ypu both ...I can't believe how run down this hotel is ...They really do make it look amazing in pics don't they...So glad you got to change rooms both X
Too many things in this video that make me dislike the Hardrock experience. Having to use scanners to see the menu is annoying to me. Hi tech is a pain in ordinary situations. The amount of dirt and dinginess is totally unacceptable. So happy you found a better room but considering your request you would have thought your room to be spotless. Thanks for the extremely diligent review!
Wow. Shocking the state of the room. Good that they gave you another room. And lovely you got some champagne as an apology. Shocking the hot tub was still dirty. Regardless of price, you expect anywhere you stay to be clean. Love Gabby's hair like that. Sorry if I spelled her name wrong. Gosh, that piece of wood in the play area. What was that all about. That could do some damage to little ones. Strange. One complimentary pass for the spa. Casper is enjoying the pool. He is so cute. Shocking the price. Not something I would try. Thumbs up for the video. Have a great week.
Gabby is correct I’ve always found when travelling for work and their are options for villas and main hotel rooms regardless UK or EU always pick Hotel rooms generally services are better, and amenities closer, most of time feels like villas are a second thought to hotel staff and design, Tim great channel watch most your videos at least twice, if you get a chance I visited Liverpool city centre for business try the Shankly hotel themed room (Champagne Room)
That hotel room looks unhygienic. If it looks as dirty as it does, what horrible filth can’t you see? Wouldn’t want to go in there without all-over suit and boots…
I don't know what it is but I always smile when I hear Caspar in the background and then see him running around and I know he's going to be part of the video. He's amazing.
Great Insight both. I am amazed that a hotel such as this doesn't keep on top of the maintenance and more importantly the cleaning, and knowing you do what you do, don't look out for the booking to make sure you get the best!!!
Loved Ibiza when i was there i stayed in the Casa Luis hotel which looks way better than that place the food was nice the Entertainment was absolutely bang on and Geoffrey you my friend are an Excellent Host! 👍✌️❤️🙏
Rightly so for complaining Tim as that first room was completely unacceptable for the high price you paid, why on earth would they think thats acceptable! At least your new room was a lot better and most importantly clean but I’m glad they refunded the difference. Thanks for sharing your honest experience and great to see Gaby & Casper with you this time.
That is consistent with what I have always heard about Hard Rock Hotels. I had a mixed experience with the Hard Rock Cafe in the mid-80's as a teenager and have not tried any of their franchises since.
I was shocked too!! Also itching to complain and tell them how dirty the room was. Very glad your next room was better and I enjoyed watching the vlog Tim.
I really enjoy all of your videos Tim & Gaby, you have a truly beautiful family & this was one was really insightful. This hotel room was a shame at first but I'm so glad you were able to get a much better one. Thank you for all of your hard work, I spend many evenings waiting with anticipation for your next uploads and they are always amazing! 🙂
Hiya Tim and Gaby, i was very shocked that your room was no clean, i would not have been happy and would have ask to be moved to another room . But then again i wouldn't pay that amount money for hust a one night ,but i understand that you do this for your vlog and sharing you views, i do enjoy your vlogs by the way 👍, i hope you all had a amazing time there . Wander if they are all the same with cleaning or is just bad luck ,i know there one in Mexico.thanks for sharing 👍
Fancy going to Ibiza .. Watch THIS 👉ruclips.net/video/QwZLp8mpsnA/видео.htmlsi=Lq44UydG-n5F14QE
I use to hear this brand in TV and dang its actuallu good , honest 7/10
I've said it before and I'll say it again. ALL EU Hard Rocks are run under licence by The Palladium Group & I honestly cannot believe HR haven't had them up in court by now.
If you go to a HRR/ HRH in the Caribbean then you don't have to book a Rock Royalty room for EVERYTHING in your room to free. If it's in your room, it's yours. You run out at 3 in the morning and want a resupply - it'll be there asap ( from experience they aim for 30 mins max 24/7 but it can take longer depending on request) AND that full bar restock will be FOC!
imho TPG are being allowed to run the brand into the ground cutting every corner they can whenever they can. AI should ( by the brands own statements) mean EVERYTHING, ALL INCLUSIVE. I have issues with the Punta Cana location charging for nightclub access because it is also open to the public as a 'destination'. In reality anyone staying there can just ask for a free entry voucher & 99% of the time they throw them at you but even that is a bone of contention to me.
REAL Hard Rock Resorts / Hotels are a totally different world and I hope you try one one day ( personal fave is Riviera Maya, Mexico but others mileage may vary)
Editing is spot on Tim. Like seeing you getting more and more creative 👌🏽 well done. 👍🏽
Editing is spot on Tim. Like seeing you getting more and more creative 👌🏽 well done. 👍🏽
Do you ever turn these videos or still photos over to management? To show them how filthy their hotel rooms are?
What a shoddy hotel. Absolutely gross and grubby.
Honestly, this is a 110% justified complaint. that was disgusting. a little wear and tear can be tolerated but that was absolutely unacceptable!
Totally
Cannot believe they gave you a dirty room. And at that price! The second room still needed the hot tub cleaned. Would never stay there. Cheers! :)
That’s disgusting 🤢, I’d get my money back. Don’t ever stay there. Gross 🤢
Totally agree. I would have screamed🤣🤣🤣
I've worked at the hard rock cafe in Germany and I know the company quite well! This video will definitely change things fast cause this is so bad for their reputation as customers satisfaction is on the top of their list and this is unacceptable! Thank you for sharing as this is very important for the future guests and the company 👌
I was absolutely stunned when you said the price at the end! I would never pay so much for a room or hotel like this!
I think you're single-handedly keeping Hollister in business
45 seconds in and already sat here saying “This is what I want!” After watching this channel for so long I really trust Tim’s judgement and for him to show such an honest depiction of such a well known hotel chain, I think shows testament to how trustworthy his reviews of places are.
means a lot thank you
100% great comment
Hi Leah, You look the exact same, like I remembered 15 years ago. Hope you are well.
Wow. Have actually been looking at booking this hotel for my Birthday next year so this video was really helpful. Ill give it a miss. Thanks Tim
i feel bad now the 2nd room we had was great .. the hot tub not so much
@@WalkWithMeTimYeah but it's about standards. Shocking really. Glad your second room was up to par! (Well except the hot tub)
@@WalkWithMeTim You don't have to feel bad. It's a lack of respect towards the customer, even if a 2nd room is good, you still have to move again hoping that this time it will be acceptable and clean. In addition, you have lost valuable time to resolve this situation and you pay the high price.
I hope that the Hard Rock group see this Tim, absolutely disgusting room. Not just the cleanliness, but basic maintenance in the room as well. So glad you complained too many people would have just put up with it and as for the children's playground, that is no joke, seriously dangerous.
They did give us a better room and a bottle of champagne to say sorry
I've emailed the ceo
@@condo0073why? Was it your business to do that?
@@WalkWithMeTimand so they should. Not just because you expect a clean room but you are advertising their hotel. I know they don’t pay you to do so. They should be grateful that a highly popular RUclips channel like yours came to their hotel!!
@@marlenejones6266 They need to know! That was grimey and paying over a grand for a night, the standard of service should be on point. i.e. a service manager with a team of cleaners and check lists and supervisors checking rooms before guests arrived, especially if its a 5 star. In the Seychelles they rake the beach ffs.
Won’t lie Tim. That price for what you got I think is horrendous. Paying for the name! Thanks for another great video!
I’m glad to know that I’m not the only one that inspects my room. I’ve always done that, and I’ve asked to change when it’s too bad. So I respect what you are doing.
thanks
Me too
Yes! I won’t use the bath in a hotel room unless I know I’ve washed it throughly. Throws and cushions on beds come straight off too as they are never washed.
Gaby's reference to Twizzlers as a food someone doesn't like but also feels tempted to eat is spot-on.
Also, Tim, this is the second video in a row I've seen of yours where the hotel is disappointing, and that's after watching 15-20 of your other videos of lovely hotels. I agree that this one and the Plaza in New York look disappointing for the price range.
Twiglets
Getting close to half a million followers. You will get there! You probably have no clue who I am but you guys feel like buddies to me. Thanks again for a fun video.
❤
I would not of stayed there ...full stop
Thank you for sharing the info before any one books a disaster holiday x
You're not getting old Tim, loud music in restaurants are awful.
I AM getting old, but I am one of the first rock and roll generations and while I still enjoy rock music [and other kinds as well] I don't like it loud while dining. You can't hear yourself eat 😉 But, seriously, I like to talk to my dining companion[s] and loud music overwhelms the social aspects of dining out and leaves a bad taste in my mouth. I don't like menus on my phone either. Come on... a printed menu please.
@@hatchling88 totally agree 👍💯
It wasn't loud. It adds atmosphere.
you guys are just old
@@slammed4578 I'm young and I won't eat in loud music.
Complaining about hygiene is not nit picking its standard! Brits hate complaining but we should! Well done
Watching your videos helps me know I’m not missing out on hotels like this. The HardRock owners think people just book for the name but clearly they need to put more effort into this hotel.
Gosh I wouldn't have even unpacked , I would be out of there !!😮😮
Honestly that room was shocking. I'd be complaining too. It all looked so dirty.
I came up to bed to watch a film and ended up spending over a hour watching your videos 😂. Absolutely love your other half in your videos. She seem so normally and brilliant in front of the camera. You make a brilliant couple.
Gabby looks beautiful! Caspar is really growing. Thx for the video.
Just love your style of reporting. I think you would be the most descriptive person and this is what I like if I am to book one of the places you stayed.
So I can give a bit of info about this hotel. It used to be called the Don Toni and it was run by a hotel group called Fiesta. Not sure for how long but I have many happy memories staying there about 6 or 7 times between 1998/99 (when I was 3ish) and 2011 (when I was 16ish). I think 2011 was a year or so before it was taken over by Hard Rock and I also noticed that year that Playa D'en Bossa was becoming more of a party place (it was usually San Antonio people went to for partying). Ushuaia had opened next door a little before the Don Toni closed and more party-like beach bars were also opening. The clientele of the area had changed too, becoming younger.
Back to the Don Toni, the place was separated into 2 parts, there was Club Don Toni which was all the white buildings where Tim stayed along with the big pool and pool bar, and Hotel Don Toni which was the large building shown with the large Hard Rock logo on the side and where the restaurant and smaller pool is but it was all 'Don Toni' so you could use all the pools, restaurants, and facilities no matter which part you stayed in. I mainly stayed in the Club part with family over the years and from the video I think the white buildings themselves are still the same but the rooms are massively different (and I'm not just talking about the decor, they were much cleaner back then!).
When it was the Don Toni, it was a 3-star hotel but a lovely, wholesome place that was clean (have I said that?) with friendly, caring staff. It was a shame to see the first room be so dirty and it sounds like reception staff weren't too helpful either. It feels like the hotel now is a bit 'all fur coat and no knickers'. It's just another hotel to add to the Hard Rock collection, soulless, no one seems to care about it's standards. And as for the price... A £1000 a night for Tim's room and what do you get? The privilege of paying 6 Euros for a small packet of cookies? No thanks, I'll save my money and put it into building a time machine that can take me back 20 years so I can stay once more at the hotel I loved ❤️
Fiesta hotels playa den bossa were great back then; fantastic beach set up; and all the games and sports facilities....Palm Beach and Bahamas multiple times. Big changes now to 20 years ago.
Omg I love that saying 'all fur coat and no knickers'. I'm going to have to steal that!!
@@nellyb2434 That saying would be a compliment in some scenarios 😉
@@trixunix5411
Tim, please, please read up on children and devices (phones, tablets, computers). You'll be more than shocked.
Gabi looks great in that red dress 💃🏻
Right...
PHWOAAAARRRR
Stunning lady
It's nice she's there 🙂 it's a shame the hotel wasn't cleaner & needs a total refurbishment
@@starlove8044 She's never with him for the really nice places 😂
Shocking is an understatement! I’ve never seen a dirtier hotel room in my entire life. I hope they see your video and change the management! I don’t believe it’s a simple casualty; the whole hotel is mismanaged and filthy.
The fact you can see the airport from the rooftop bar and watch planes take off and land is pretty cool.
It is so nice to see you with your family! Keep up the reviews and your sense of humour!
Oh my!! I need a shower after watching this!! So so bad!!Gabby's dress is beautiful ❤️
So far from a 5 star hotel, this is like a 3 star at best. I don't think most folks actually know what a 5 star hotel should look like. They are spotless everywhere, you are fully greeted, your room is perfect. This is nowhere close to 5 stars, I don't care what review stars say.
there is no excuse for a dirty room. I would complain.
"Rub your hand on this and smell it!", said no man ever to his wife ;-)
😂😂😂😂😂😂
And he sat on the bench in white pants!
@@tigeraspenlegit gagged a little
🤣🤣😂🤣🤣🤣
@@withoutwroeirs hahaha
I Love your content, Tim! Casper is growing up, beautifully, imo. And Gaby positively glows... Can we expect a sibling for Caspar...?🎉❤
That first room looked more like a Crime Scene than a Hotel Room
Lol I said the same thing
I thought the same!!
Murder On The Dancefloor
@@davidjames579 Tune I would complete it but it would ruin your point
@@lorddarlo6194 or we could have Blood On The Dancefloor
Haha I love the honesty and humor! New subscriber!!
thank you for each of your videos. Keep speaking out about what's wrong! cleanliness, services and others.
Another great vlog Tim! Good that you made a complaint & got moved to another cleaner room. Hope the Management see the vlog & can offer you a free stay! Keep up the great work!
My missus nearly fell off the balcony when she heard the price. Blimey. Great video as always and thanks for letting everyone know that’s a hotel to avoid. 👍
Never stayed at a hard work cafe though have looked at them as a possibility I’m glad I chose another resort whilst in dominican Republic . Your reviews with Gaby are so genuine and state the good and bad and lovely to see you both with Holly and Casper from time to time makes it even more enjoyable
I would love to see another holiday review like the Jet2 one when you went to I think it was Menorca. From the Airport to the end was really good.
Spit my drink out laughing when Tim said he ran into the mirror(s) in the bathroom. Great to see Casper again 🙌🏼. 5* failures it looked like in the first suite. Safe travels.
Glad you enjoyed it
Gaby is gorgeous and it's so lovely to see her living it up with you. They say to travel "while you're young", but you two show a great example of staying young and not settling for less. Much praise for that and being great parents.
Shocking that’s a 5 star hotel! So far what I’ve seen of your trips to this Ibiza place is just one big party place!
Thanks Tim for another great review. It was nice to see the family with you as well. I know that is not always the easiest thing to schedule. Keep up the good work :)
Thanks for an honest review
Who else is sick of dirty , rude and overpriced hotels ?
Thanks!
Thank you
@@WalkWithMeTim You Welcome Tim
Gabi’s makeover looks fantastic.
make over?
I love her dress and doesn’t she look fab with shorter hair! ❤
@@WalkWithMeTim I think he just means the new hairstyle
It's a shame to see the initial room wasn't up to the standards of the Tenerife hotel! Have you thought about visiting Turkey, I'm travelling to Rixos Premium Belek in October, and it would be great to see you reviewing it one day! Great video as always 😊
That hotel seems to have a cleaning supervision problem, plus low standards of management quality control. Sometimes different cleaning supervisors have varying levels of competence.
Good point!
It occurred to me also that there may be different housekeeping supervisors in different parts of the hotel. Obviously, your second suite was clean to a much better standard, so I'm glad you were able to change, but the first one made such a bad impression and shouldn't be tolerated. Upper management dropped the ball... and to not get any kind of informational greeting when you checked in and no info on hotel facilities for your toddler Casper... was another ball dropped.
Probably a combination of bad management and overworked staff. The room they gave him probably got cleaned before he went in there. But overall it just looks like a bad quality hotel. Probably have low morale. Should definitely be downgraded. Going to be a nightmare for their brand. Tim gets loads of views.
It confuses me how a hotel knows how to move you to a cleaner suite. Do they have a list of these for complaining guests? Why are they aware which are cleaner than others? Why are they all not cleaned to the same standard?
@@davidjames579 he would have complained about the suite being a mess I’m guessing.
Omg!! Casper has gotten soo big! I just watched a video where he was practically an infant!! Bless!!!
I don't think that I will be staying there. Great video. Casper is adorable! ❤❤❤
Thank you!! 😊
Hi
Apart from the cleanliness issues,the holiday looked fantastic. The views from the hotel were spectacular. Thank you Tim and Gaby and little Casper❤❤❤
Gabby looks amazing.
Always
Just found the channel and love the down to earth presentation!
A good video of I Stay At The Hard Rock Hotel Ibiza - We Were Shocked!👌👌
That room was shocking, so glad you got moved and had a better stay.
Loved the vlog, as always.
Its so interesting to watch your videos and see what experiences you have. x
I think I spent the first 15 minutes going OMG over and over. I was a travel agent for 30 years and traveled all over (which is the whole reason for the job).
I'm very picky about cleanliness in hotels, dining rooms, etc. No way could I put a client where I wouldn't stay. I'm very glad you were able to change rooms, I couldn't imagine Casper in there...
A great video Tim , Gaby & Casper. An honest review as usual .
glad you did this video, we're staying same room late august, hope they see this video and get there act sorted... however the rest of the hotel looks great so looking forward to ibiza
Refund
@@mikeuk666 we’ll be in the pool at the beach and clubbing so not much time sleeping in the room lol :P
Hi Tim, my whole household has been enjoying your videos. When will you be coming to Australia to review our tourist destinations and inspect our mattresses?
Love your dress at dinner Gabby...that color looks fantastic on you!
I have been staying in Menorca the same time you were in Ibiza, there had been sand storms blowing up from Sahara, would explain why it was so windy and sandy, even more reason to keep it clean though.
Thank you for another great video, Tim. Whenever I get the chance to go away, I reccord a walk with me Tim style video of my hotel room if my youngest son isn't with me. So far, the record is 4 people in one of the showers. Keep up the good work! Gabby, you look gorgeous as always!
This hotel review started like when you would go to the hotels with the worst reviews. Loved seeing you with Gaby and Casper. Safe travels.
Over a £1000 1 night to hear planes and what seems like a continuous thumping from the DJs love the video though
thanks for a heads up what to look out for but a simple word complaint can change everything I'm looking at a holiday next year more top tips to look out for !
I fly from Ibiza as a pilot, and seeing the Hard rock hotel at the end of the runway I always questioned whether guests can actually get any sleep with us overhead
The editing on your videos has gotten insane! Great video. Always make me want to go on holiday.
I've been in this hospitality industry over 8 years now and currently run a hotel in the US. That lack of cleanliness is extremely disturbing and any complaining you would have done would be justified. If I worked there I wouldn't have even been annoyed with the situation as obviously multiple people dropped their standards for that room. It's a shame.
I'd even say it's justifiable to report to the authorities. A bit of dust is one thing, but the human stains, the leaky AC are just unhygienic.
Actually gasped outloud when you revealed the price you paid! Can`t believe it was more expensive than Raffles in Doha.
I lived and worked in Ibiza 20yrs ago. The place sure has changed
For the worse? Thanks.
@@elizabethmcleod246 I've been visiting 20 years and I would say it's changed...some good, some bad.
Average standard of Restaurants and hotels have generally improved, but so has the price.
So glad you complained it needed to be done,but nice resort Tim x
I'm absolutely gutted for ypu both ...I can't believe how run down this hotel is ...They really do make it look amazing in pics don't they...So glad you got to change rooms both X
I would have complained 100% too....cleanliness is a must!
Btw, as always, great content, professional and objective reviews!
Too many things in this video that make me dislike the Hardrock experience. Having to use scanners to see the menu is annoying to me. Hi tech is a pain in ordinary situations. The amount of dirt and dinginess is totally unacceptable. So happy you found a better room but considering your request you would have thought your room to be spotless. Thanks for the extremely diligent review!
i know its nice to see a paper menu
OMG - shocked doesn't describe my reaction!!!
That room made Britannia hotels rooms in the UK look clean! 🤣
Wow. Shocking the state of the room.
Good that they gave you another room. And lovely you got some champagne as an apology.
Shocking the hot tub was still dirty.
Regardless of price, you expect anywhere you stay to be clean.
Love Gabby's hair like that. Sorry if I spelled her name wrong.
Gosh, that piece of wood in the play area. What was that all about. That could do some damage to little ones.
Strange. One complimentary pass for the spa.
Casper is enjoying the pool. He is so cute.
Shocking the price. Not something I would try.
Thumbs up for the video. Have a great week.
I would ask my money back and leave the hotel asap..
Same, unacceptable and gross 🤢
@@d-24 And called the health department and never tasted a bite of their food. That room was absolutely disgusting.
Exactly Grosss
Its nice to eat with quiet music, i agree with you. Good job they put you outside if minimum spend was that much.
Good heavens, such a dirty room with such a high cost. It's off my bucket list.
Gabby is correct I’ve always found when travelling for work and their are options for villas and main hotel rooms regardless UK or EU always pick Hotel rooms generally services are better, and amenities closer, most of time feels like villas are a second thought to hotel staff and design, Tim great channel watch most your videos at least twice, if you get a chance I visited Liverpool city centre for business try the Shankly hotel themed room (Champagne Room)
That hotel room looks unhygienic. If it looks as dirty as it does, what horrible filth can’t you see?
Wouldn’t want to go in there without all-over suit and boots…
The one in pattaya is old & needs renovation. Stayed in 2017
Thanks for the review. That’s one hotel I’ll be giving a miss! Great video!❤
I don't know what it is but I always smile when I hear Caspar in the background and then see him running around and I know he's going to be part of the video. He's amazing.
Is he non verbal?
@masonlittlewood1203 no, he's 2
@@AmyLee1978 can't he be both ?
I wish I had his energy!
Great review, the hotel looks to be the best option. PS nothing worse than smoky beef in Ibiza Love you guys & keep up the good work ❤💛💚
That mattress was filthy, i couldn't of slept in that. Glad they give you another room, looks like cleaners need retrained.
Looks like cleaner needs to be sacked to me.
@@Shazzadut1 The housekeeping supervisor needs a lot of the blame... they're supposed to train and inspect and set standards to be followed.
Great Insight both. I am amazed that a hotel such as this doesn't keep on top of the maintenance and more importantly the cleaning, and knowing you do what you do, don't look out for the booking to make sure you get the best!!!
I find it hilarious all the comments about you being shocked Tim.. 😂
Looking forward to this tonight!
I know I only put the title when I am 😮
I love this just to say your both amazing parents
Loved Ibiza when i was there i stayed in the Casa Luis hotel which looks way better than that place the food was nice the Entertainment was absolutely bang on and Geoffrey you my friend are an Excellent Host! 👍✌️❤️🙏
Rightly so for complaining Tim as that first room was completely unacceptable for the high price you paid, why on earth would they think thats acceptable! At least your new room was a lot better and most importantly clean but I’m glad they refunded the difference. Thanks for sharing your honest experience and great to see Gaby & Casper with you this time.
That is consistent with what I have always heard about Hard Rock Hotels. I had a mixed experience with the Hard Rock Cafe in the mid-80's as a teenager and have not tried any of their franchises since.
Tim you need to go back to Atlantis the Royal Dubai that’s real class 😊 . Great review thanks for your efforts !!!
I was shocked too!! Also itching to complain and tell them how dirty the room was. Very glad your next room was better and I enjoyed watching the vlog Tim.
Yes! Thank you!
For a couple of weeks Ibooked the Rockstar Suite…all was great
I really enjoy all of your videos Tim & Gaby, you have a truly beautiful family & this was one was really insightful. This hotel room was a shame at first but I'm so glad you were able to get a much better one. Thank you for all of your hard work, I spend many evenings waiting with anticipation for your next uploads and they are always amazing! 🙂
Thank you so much!
great video as always guys x
Hiya Tim and Gaby, i was very shocked that your room was no clean, i would not have been happy and would have ask to be moved to another room . But then again i wouldn't pay that amount money for hust a one night ,but i understand that you do this for your vlog and sharing you views, i do enjoy your vlogs by the way 👍, i hope you all had a amazing time there . Wander if they are all the same with cleaning or is just bad luck ,i know there one in Mexico.thanks for sharing 👍
That mattress would have been the last straw for me. I hope u managed to grab a couple of hours to yourselves. Thank u for another great video ❤
Congratulations!
Thnx for your evaluation, highly interesting!
My pleasure!