What exactly is the problem? You have over 5mm of space on your drive side chainstay. They're often not symmetrical because your charinrings have to have room to spin without contacting the frame.
Is your wheel aligned with the seat tube? I had similar problems with my Merida Silex - the first frame had the same effect as yours. The second frame had properly aligned wheel in rear triagle, but the whole triangle was misaligned - the wheel was off axis. Poor Chinese/Taiwanese manufacturing.
Hi, thank you for your report. I´m very interessing about the reaction from Cube. I´ve exactly the same problem !! I bought a Cube CrossRace Pro mid of last year. My rear wheel is also not aligned in the frame and therefore I have the same problems with the brakes.Due to the not aligned rear wheel the brake disc is not aligned in the brake housing. So the fine tuning is impossible. I also informed Cube about this situation and I´m waiting for any response. What was the reaction from Cube in your case? What is the reason for this? What is the solution? I´m completely disappointed about such problems, too.
Hi, I have exchanged emails with cube’s representative in our country (Hungary) several times and try to get some clear response for my complaint but they just ignored each time existence of the problem by simply telling me that wheel isn’t aligned properly with purpose (which is ridiculous!). We have very poor customer support from cube in our country, they simply don’t care! My bike is still with the same problem.
as other guys wrote. I have the same bike. the problem is the mechanics, not the bike. I use it in Russia, in Vladivostok, in tough conditions. and everything is fine with it (1000km). I set the spoke tension by myself and do the rest of the maintenance. Spoke tension should be check after first 50-80km. And there is a problem with the painting of the caliper seat, it is not painted over there, but I think the mechanic apparently scraped off the paint.
I highly doubt that the problem can be fixed with adjusting of sprockets tension because the wheel is perfectly in a center between upper chain stays and very much pushed to the right in a lower chain stay. That means if I align wheel in a lower chain stay than upper gonna be unaligned. The problem is the wheel doesn’t stay the same between 2 chain stays. But anyway thanks for your opinion.
Had the same problem with the rear hub. There was a noticeable play. My bike shop replaced the hub under warranty. I still had to pay for most of the work. Cube only paid for the hub and 15% of the work. That sucks. The original wheels are crap. I bought a new wheelset now. For the brakes, adjusting the brake calipers is a pain in the ass on that bike. Never touch it again once you managed to adjust them correctly.
Hi, Thanks for sharing this info. Retailer where I have purchased mine just refused to do anything with bike claiming that it doesn’t affect my ride. I am very disappointed with this bike especially because I have been choosing a lot between several different brand and I chose this one. Now I’ll try to email cube myself and will see what they say.
Looks to me that the dish of the wheel is not aligned, that is why your disc brakes are also rubbing. Take the wheel out and flip it over and see if you have the same distance problem. Look up on RUclips bicycle wheel dishing
sorry to hear about your issues, just wondering - did the "mechanic" try put in another wheel to check perphas f yours is damaged or he made a mess of the Hub re-assembly ? cheers and good luck
No he didn’t put different wheel to check it. He may messed up the hub or made something wrong when he was putting the wheel back. Because there wasn’t this issue when I took the bike to service. After trying for several minutes to solve the problem they decide that it’s unrepairable so they have to report it to manufacturer. But the story to be continued
@@letshaveatrip426 sorry but this guy sounds like he has no clue what he is doing. You get your bike back in worse shape than when you gave it to him. Please publish the name of this store so folks can avoid them !
Yes I will publish the store. I plan actually make a video when next time I’ll take my bike there so everyone can see how they work and what they tell. It’s official Cube dealer but I am sure manufacturer doesn’t have any idea how unprofessional the guys working in the store.
Hi. Unfortunately I couldn’t solve this issue and it’s still there. No store, where I was buying the bike, neither Cube’s distributor in our country (Hungary) wanted to solve my issue. They just refused my claim by saying “if you can use your bike and it doesn’t affect your ride, than it’s not a problem”. I am very disappointed by this brand!
Honestly, it looks that the tyre isnt in the center (middle) in both chain-stays (lower part) and the seat-stays (upper part) and it makes sense. I assume that when the bike shop guy did put together the hub (if it was taken apart) he basically just switched drive-side and non drive_side end caps for the hub..
Hi. Thank you for your note. In real it looks exactly in the middle of the upper chain stay, maybe in a video it is distorted. So you mean i should just reverse the hub itself? Am I understand you correctly? He put apart cassette and the hub.
If it is in the middle between the seat stays (upper part) it really doesn't make sense.. Maybe it looks like it's in the middle because the gap is biger, and therefore harder to spot. You don't need to flip the hub, it's not possible. When you are taking the hub apart, you need to remove the end cups, either unscrew them or just push them on, normally they aren't the same size on the both sides, so i guess that the mechanic just made a mistakes and put them on the wrong side. That also would explain your brakes rubbing. Anyway - good luck. Don't think that the video is a right way to reach a manufacturer, like i said, good luck.
IMHO chainstays are asymmetrical by design (which is quite common). If the wheel is even it's not possible that it would be aligned on seatstays but not on chainstays. I mean if it would move aside somehow it would also move at seatstays.
К сожалению я немного разочаровался в этом велике. Я очень долго выбирал и в конце мой выбор впал на данную модель. У меня велик около 4 месяцев и кроме уже выявленных проблем у него все скрепит. Я советую рассматривать другие марки, в том числе Canyon Grail.
i bet is the serviceman. i had a cracked titanium fork in the service for a brompton bike. they said i forced it in riding conditions but it wasnt possible. the only way how to break it was with a greater pressure when mounting. brompton uk said it was service's fault. in the end brompton uk paid around 300 eur for the new fork. the service asked for money for replacing it in service. i didnt wanted to argue more. idiots. happened in bucharest, romania. i bet you had a similar, non professional service for the bike. all the best !
I am sorry to hear about the problems you have had. I really hope you will have the problems fixed by the bike mechanic. I have had plans to by the same bike but with the single chain ring. Now I am a litte worried.
I wouldn’t suggest you to buy this model. It had some cheap part and they cause obviously a problem, such as really cheap rims, brakes and rear hub. If you still want to buy Nuroad model from cube, go with just pro model. The Race model doesn’t worth extra 400€.
@@letshaveatrip426 so are you telling that the race model has a cheap parts which cause problems, but then ur advicing to buy even cheaper model of Pro which would have even cheaper compononents, i dont get it what do you mean
Yes there is a warranty of course. But what’s interesting is the store I have purchased is claiming that it’s unfixable and they have reported already to manufacturer. I’ll see what what manufacturer will say.
I don’t know if it is but when i bough the bike it became with unaligned real wheel so they have aligned it for me by tensioning spokes. Now i do intentionally no touch the bike and want to get feedback from the shop regarding my further actions. To be clear, in a service part of the store they never used to use tools with torque thought there is signs on the bike where should be used proper tool with torque mesure. They have never used such a tool when adjusting brake or tightening the hub.
@@letshaveatrip426 just go to another mechanic ,I'm sure the guy who handled your bike is an amateur,in my opinion should be the spokes... you can also try with another wheel (with same tyre or not)to see the difference
Hi. They are identical for me (and probably in real too) and they should be identical. Maybe it looks that way because of the camera. I have double checked them so it seems there is no difference.
I think your mechanic sucks! He just made the bike worst than when you took it for repairs. Talk to the manager and see if another mechanic can fix it. How is you bike now?
The problem is still there. They offered me the same so I have to take it when they will have their second mechanic. I’ll take it there once he is back to work so we will see what they gonna do. By the way after they worked with bike, there several more problems like now there is annoying creak from either cassette or rear derailleur. It’s not something like little “knocks” when riding at particular gears. Shortly said it sucks
Please don't milking us, if you don't broke a frame everything is replaceable. Your mechanic is worthless, service yourself at home. I think you could handle your original problem on your own in about 5 minutes.
So you suggest me to fix the new bike that I just paid for 1400€ by my own cost?!🙂. The problem is not because I can’t handle it, it is because it has shitty rear hub and cheap brake system. The rear hub again has same travel so and the rear wheel can’t be asymmetrical between lower chain stays (but mine is this way still). So the fact that the support of manufacturer is in a lowest level in our country (Hungary), that’s for sure. I have got messages from others too with facing the same problem and manufacturer did change them rear hub. But here Cube’s representative together with the shop I have purchased the bike, just ignoring the issue. So that’s it.
@@letshaveatrip426 Personally I will check a hub. New HUB costs like 70€(Novatec), bearings are much cheaper. I would also check the cassette. I recommend to change a disc rotors. I would not ride in Alps or long descends in speed like 70-80km/h with Shimano SM-RT10. XT & XTR rotors are masterpiece (86,99). Freeza (800/900) are good too, but bit expansive. Giving a bike to the wrong mechanic is a disaster, I prefer home service, the right tools, recommended tightening and lubricants.
What exactly is the problem? You have over 5mm of space on your drive side chainstay. They're often not symmetrical because your charinrings have to have room to spin without contacting the frame.
Is your wheel aligned with the seat tube? I had similar problems with my Merida Silex - the first frame had the same effect as yours. The second frame had properly aligned wheel in rear triagle, but the whole triangle was misaligned - the wheel was off axis. Poor Chinese/Taiwanese manufacturing.
Hi, thank you for your report. I´m very interessing about the reaction from Cube. I´ve exactly the same problem !! I bought a Cube CrossRace Pro mid of last year. My rear wheel is also not aligned in the frame and therefore I have the same problems with the brakes.Due to the not aligned rear wheel the brake disc is not aligned in the brake housing. So the fine tuning is impossible.
I also informed Cube about this situation and I´m waiting for any response.
What was the reaction from Cube in your case? What is the reason for this? What is the solution?
I´m completely disappointed about such problems, too.
Hi,
I have exchanged emails with cube’s representative in our country (Hungary) several times and try to get some clear response for my complaint but they just ignored each time existence of the problem by simply telling me that wheel isn’t aligned properly with purpose (which is ridiculous!). We have very poor customer support from cube in our country, they simply don’t care! My bike is still with the same problem.
as other guys wrote. I have the same bike. the problem is the mechanics, not the bike. I use it in Russia, in Vladivostok, in tough conditions. and everything is fine with it (1000km). I set the spoke tension by myself and do the rest of the maintenance. Spoke tension should be check after first 50-80km. And there is a problem with the painting of the caliper seat, it is not painted over there, but I think the mechanic apparently scraped off the paint.
I highly doubt that the problem can be fixed with adjusting of sprockets tension because the wheel is perfectly in a center between upper chain stays and very much pushed to the right in a lower chain stay. That means if I align wheel in a lower chain stay than upper gonna be unaligned. The problem is the wheel doesn’t stay the same between 2 chain stays.
But anyway thanks for your opinion.
Had the same problem with the rear hub. There was a noticeable play. My bike shop replaced the hub under warranty. I still had to pay for most of the work. Cube only paid for the hub and 15% of the work. That sucks. The original wheels are crap. I bought a new wheelset now. For the brakes, adjusting the brake calipers is a pain in the ass on that bike. Never touch it again once you managed to adjust them correctly.
Hi,
Thanks for sharing this info. Retailer where I have purchased mine just refused to do anything with bike claiming that it doesn’t affect my ride. I am very disappointed with this bike especially because I have been choosing a lot between several different brand and I chose this one. Now I’ll try to email cube myself and will see what they say.
Looks to me that the dish of the wheel is not aligned, that is why your disc brakes are also rubbing. Take the wheel out and flip it over and see if you have the same distance problem. Look up on RUclips bicycle wheel dishing
Thanks. I will check it.
There are bike companies exchanging frame immediately if any kind of problem occure. Sad to hear Cube is not one of them.
Yep, I am the same opinion!
Cube also replace frame and me as a Cube dealer make all adjustment for free. At the end my custumer deserve not to worry about anything.
sorry to hear about your issues, just wondering - did the "mechanic" try put in another wheel to check perphas f yours is damaged or he made a mess of the Hub re-assembly ? cheers and good luck
No he didn’t put different wheel to check it. He may messed up the hub or made something wrong when he was putting the wheel back. Because there wasn’t this issue when I took the bike to service. After trying for several minutes to solve the problem they decide that it’s unrepairable so they have to report it to manufacturer. But the story to be continued
@@letshaveatrip426 sorry but this guy sounds like he has no clue what he is doing. You get your bike back in worse shape than when you gave it to him. Please publish the name of this store so folks can avoid them !
Yes I will publish the store. I plan actually make a video when next time I’ll take my bike there so everyone can see how they work and what they tell. It’s official Cube dealer but I am sure manufacturer doesn’t have any idea how unprofessional the guys working in the store.
Hello, does nuroad pro 2023 or 2024 has the same problem?
Hi. I do not know if the recent models have similar issue. Better to check them before buying
Hello, can you please inform how did you solve this issue?
Hi. Unfortunately I couldn’t solve this issue and it’s still there. No store, where I was buying the bike, neither Cube’s distributor in our country (Hungary) wanted to solve my issue. They just refused my claim by saying “if you can use your bike and it doesn’t affect your ride, than it’s not a problem”. I am very disappointed by this brand!
You should write email to Cube.
Honestly, it looks that the tyre isnt in the center (middle) in both chain-stays (lower part) and the seat-stays (upper part) and it makes sense. I assume that when the bike shop guy did put together the hub (if it was taken apart) he basically just switched drive-side and non drive_side end caps for the hub..
Hi. Thank you for your note. In real it looks exactly in the middle of the upper chain stay, maybe in a video it is distorted.
So you mean i should just reverse the hub itself? Am I understand you correctly? He put apart cassette and the hub.
If it is in the middle between the seat stays (upper part) it really doesn't make sense.. Maybe it looks like it's in the middle because the gap is biger, and therefore harder to spot. You don't need to flip the hub, it's not possible. When you are taking the hub apart, you need to remove the end cups, either unscrew them or just push them on, normally they aren't the same size on the both sides, so i guess that the mechanic just made a mistakes and put them on the wrong side. That also would explain your brakes rubbing. Anyway - good luck. Don't think that the video is a right way to reach a manufacturer, like i said, good luck.
Thanks anyway for suggestions. I’ll tell to them what you told about.
Keep us updated!
For sure I will
IMHO chainstays are asymmetrical by design (which is quite common). If the wheel is even it's not possible that it would be aligned on seatstays but not on chainstays. I mean if it would move aside somehow it would also move at seatstays.
Жаль что ты имеешь такую проблему. Я присматривался к покупке этого байка, теперь буду думать. Спасибо за видео.
К сожалению я немного разочаровался в этом велике. Я очень долго выбирал и в конце мой выбор впал на данную модель. У меня велик около 4 месяцев и кроме уже выявленных проблем у него все скрепит. Я советую рассматривать другие марки, в том числе Canyon Grail.
это старая модель, на новой поменяли раму даже зажим совсем другой встроенный во вторых никаких проблем в этом не вижу
i bet is the serviceman. i had a cracked titanium fork in the service for a brompton bike. they said i forced it in riding conditions but it wasnt possible. the only way how to break it was with a greater pressure when mounting. brompton uk said it was service's fault. in the end brompton uk paid around 300 eur for the new fork. the service asked for money for replacing it in service. i didnt wanted to argue more. idiots. happened in bucharest, romania. i bet you had a similar, non professional service for the bike. all the best !
I am sorry to hear about the problems you have had. I really hope you will have the problems fixed by the bike mechanic. I have had plans to by the same bike but with the single chain ring. Now I am a litte worried.
I wouldn’t suggest you to buy this model. It had some cheap part and they cause obviously a problem, such as really cheap rims, brakes and rear hub. If you still want to buy Nuroad model from cube, go with just pro model. The Race model doesn’t worth extra 400€.
Hello.I have the same problem with cube nuroad pro model so i don't suggest you to buy it.My bike is about 2 monts old
@@josipmikulic906 Thanks for sharing your experience. It's a pity there seems to be a problem in otherwise a great bike.
@@letshaveatrip426 so are you telling that the race model has a cheap parts which cause problems, but then ur advicing to buy even cheaper model of Pro which would have even cheaper compononents, i dont get it what do you mean
1:56 to the point
Someone handled the bike wrong ... warranty should be were you bought it
Yes there is a warranty of course. But what’s interesting is the store I have purchased is claiming that it’s unfixable and they have reported already to manufacturer. I’ll see what what manufacturer will say.
It might be the spoke tension in one side is higher than on the other side ,I don't know just guessing
I don’t know if it is but when i bough the bike it became with unaligned real wheel so they have aligned it for me by tensioning spokes. Now i do intentionally no touch the bike and want to get feedback from the shop regarding my further actions. To be clear, in a service part of the store they never used to use tools with torque thought there is signs on the bike where should be used proper tool with torque mesure. They have never used such a tool when adjusting brake or tightening the hub.
@@letshaveatrip426 just go to another mechanic ,I'm sure the guy who handled your bike is an amateur,in my opinion should be the spokes... you can also try with another wheel (with same tyre or not)to see the difference
@@sorinrezmuves5676 I guess I will need to take it to another mechanic as it seems the store’s mechanic can’t do it.
I think your chainstays are asymmetrical. Maybe the right one is fatter
Hi. They are identical for me (and probably in real too) and they should be identical. Maybe it looks that way because of the camera. I have double checked them so it seems there is no difference.
I think your mechanic sucks! He just made the bike worst than when you took it for repairs. Talk to the manager and see if another mechanic can fix it. How is you bike now?
The problem is still there. They offered me the same so I have to take it when they will have their second mechanic. I’ll take it there once he is back to work so we will see what they gonna do. By the way after they worked with bike, there several more problems like now there is annoying creak from either cassette or rear derailleur. It’s not something like little “knocks” when riding at particular gears. Shortly said it sucks
Get to the bloody point
Ma che dici? Parla in italiano!!!!
ok I am not buying this bike!
Please don't milking us, if you don't broke a frame everything is replaceable. Your mechanic is worthless, service yourself at home. I think you could handle your original problem on your own in about 5 minutes.
So you suggest me to fix the new bike that I just paid for 1400€ by my own cost?!🙂. The problem is not because I can’t handle it, it is because it has shitty rear hub and cheap brake system. The rear hub again has same travel so and the rear wheel can’t be asymmetrical between lower chain stays (but mine is this way still). So the fact that the support of manufacturer is in a lowest level in our country (Hungary), that’s for sure. I have got messages from others too with facing the same problem and manufacturer did change them rear hub. But here Cube’s representative together with the shop I have purchased the bike, just ignoring the issue. So that’s it.
@@letshaveatrip426 Personally I will check a hub. New HUB costs like 70€(Novatec), bearings are much cheaper. I would also check the cassette. I recommend to change a disc rotors. I would not ride in Alps or long descends in speed like 70-80km/h with Shimano SM-RT10. XT & XTR rotors are masterpiece (86,99). Freeza (800/900) are good too, but bit expansive. Giving a bike to the wrong mechanic is a disaster, I prefer home service, the right tools, recommended tightening and lubricants.
@@letshaveatrip426 1400 euro? i paid it 1100 euro in ireland, quite pricey in Hungary
Maybe buy an aluminium bike?
Well it is an aluminum bike
@@letshaveatrip426 Wow. I thought it was carbono.
Carbon frame is folded by hand.