BNC#6 Sean Summers - Returning to PnP, his journey to CEO and navigating retail in SA
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- Опубликовано: 11 сен 2024
- In an insightful nightcap session BizNews founder with Alec Hogg at BNC#6 in Hermanus, Pick 'n Pay CEO Sean Summers shared the pivotal moments that led to his return to Pick 'n Pay, emphasizing the importance of caution and strategic decision-making in leadership. Reflecting on his career journey from a young training manager to CEO, Summers discussed the evolving landscape of retail, the enduring value of family-owned companies, and the imperative of creating meaningful customer experiences. He also addressed the challenges facing South African retail and advocated for civic engagement, urging individuals to make their voices heard through voting. Summers' wisdom and vision offer valuable insights for navigating the complexities of modern business and societal responsibilities.
Video production by Patrick Kidd
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I am a Pick n Pay customer. The difference that Mr Summers is making is already noticeable in improvements.
1 have been working for PnP for over 35 years and Sean saved PnP that went through a bad patch in the nineties and we have faith to believe Sean can save our company again
I worked for PnP for 18 years under the helm of Sean Summers. It was the most privileged & exhilarating time in my 30 years in Food Retail.
🔥 I FEEL REAL EXCITED ABOUT PICK N PAY RIGHT NOW AS A WORKER 🔥 HONESTLY SPEAKING ❤
Sean’s patriotism is contagious 🙌🏿
One of the best interviews on this channel
I should thank you Alec for having Mr Summers here... i wept!
This is the most interesting, heartfelt, wonderful conversation I have listened to in years...
May God bless him on this old new journey!
Blessings to you!🕯🕯🕯
More people should see and listen to this man .. thank you Alec Hogg. A very useful array of views and visions you have assembled .. another thank you⭐️⭐️⭐️⭐️⭐️
100%. You are spot on Sean. I have been a PnP shopper for 45 years. The last five years I have started shopping at Checkers. The vibe at PnP has just changed. Seems to be a loss of love and that attention to detail/personal touch. Its almost like the staff have been reduced per store and that the current staff are unhappy and just dont care. Maybe a good time to buy some PnP shares! Good luck and I have no doubt you are the man for the job!! Look forward to being a more regular customer again
Same here. Shopped at PnP Constantia since it first opened but I shop at Checkers Constantia now because it's smaller, cosier, has quiet floors and a good vibe.
PnP Constantia is too big. No staff on the floor. Staff at the tills don't care. Sadly not a pleasant experience.
Edit: a real big peeve of mine at PnP Constantia is that they don't answer the phone. Ever!
Checkers always answers their phone.
South Africa needs more leaders like this; competent, straight talking, and inspiring. When Mark Barners said all he needs is 100 of SA's best turn things around, I think Sean Summers is one of them. It's the first time I ever hear him speak and I'm just enthralled by his clarity.
Definitively for me one of the best interviews and Mr. Summers is an extraordinary human and business man. BIG RESPECT and Pick 'n Pay is once again in good hands under his leadership!
My first ever job after finishing matric was at Pick n Pay. I hope with his return, he will also bring back PnP to the Richards Bay CBD.
I listened to the interview… We see hope, I am more interested in buying Pick n Pay Group shares. Under your leadership I see the business rising again to its former glory days. Welcome back Sir…
Destined to succeed ! Sean Summers is the man for this moment!! Raymond, Sean, John Barry just iconic!! Left a lating impression on my career.wishing yiu every success
Saun Summers is best thing that has happened.Believe he has the ability to restore Pick n Pay company to its former success 👍👌
Shaun salute to you at 70 still active in Retail, I’m a 70 yr old lady, just back working, because my brain still working perfectly even tho my body sometimes can’t keep up, I’m energised and ready to go. My husband who was great at retail, both of us were in retail with the Hyperama most of our lives for approx 30yrs, my husband now suffers Parkinson’s disease that’s why I’m back working. Love it tho. So, if you need a 70 Yr old with vast experience in retail give me a call😂😂
What a outright smart gentleman will support your effort in supporting your business due to your great leadership and also spread word around Mr SS is back in town. Making PnP great again.
WHAT A VERY HUMBLE MAN. GREAT BUSINESS KNOWLEDGE. IF THERE IS ANYONE TO TURN PnP AROUND AND EVEN BETTER TO WHAT IT WAS, ITS SEAN SUMMERS. ALL THE VERY BEST WITH YOUR NEW VENTURE. GOD BLESS PnP.
Always been so humble ...our Sean Summers❤
I'm so looking forward to seeing what Sean Summers is going to achieve. He is so dialed in and knows the retail business like no other. He is the best person to make Pick n Pay great again!
Looks like the perfect time to invest..
Welcome back. There's work to be done people are shopping elsewhere.we were talking about it (PNP)today in Plettenberg Bay
I am inspired by Sean Summers and I have started buying PnP Shares as a result.
The late GREAT Raymond Ackerman's motto was always that the "CUSTOMER IS QUEEN", and he ran the business on the principle of the famous "4 LEGS OF THE TABLE" 1. ADMIN 2. MERCHANDISE 3. SALES PROMOTION/SOCIAL RESPONSIBILITY AND 4. THE PEOPLE."
If any one of the legs was not "in sync," the table = the business was NOT in balance ❤.
It was a great experience to work in the Personnel Department in Bedfordview in the late 70's and the early 80's🙏
Hello you employed me ....Happy eight years
@@tonygrunder8253 actually just over 6 years 😊
Our little pinni rakkas..sorry about the spelling
@@tonygrunder8253 close enough 😊
Powerful message
Sean Summers is a good operator and made PnP, he is back be-careful Checkers. Also don't forget the Bentels. Summers will save PnP.
Absolutely fantastic talk from Sean, I feel inspired by his authenticity. My question becomes how does a 30yr old Sean tackle the situation if he could turn back the clock and live in the present day.
Thanks for your comments on SA, Sean.
Hear hear Sean Summers and well said 😊
37:17 so after a while I said to him I think you want to leave, its not about the kids. I said if you were a really dedicated parent there's nowhere in the world that you can raise children better than you can raise them here; I said your kids will be more socially aware they will be more morally aware, they'll be more ethically adjusted, they will be more fit for life than they will ever be where you going to go my friend ever and that's why when you look at this country it's extraordinary, it's beautiful, and. Than you for this perspective Sean
Best interview ever for me... Sean for president . Adopting to change is the next business equity...
FANTASTIC
Good interview. Thanks for the great content.
Inspired!
Welcome back in the family Sean Summers....should they need me today, i would gladly help out for free .....was so so great to be part of the P&P family....i worked at Hyper Brackenfell when you were there🎉
Mr Summers. The key difference between PnP with Woolies, Checkers and Spar is simple. Level of service! Your workers simply don't know how to provid a good service in your stores. They are chit chatting, on their phones etc. You don't see that at Checkers or Woolworths. Please take your employees on a tour to your competitors.
Met Sean in the hotel bar during the Biz news conference while passing through Hermanus and he is still a force of nature.
However we had no clue who he was at the time. When asked what he does, he replied retired. Quite the sense of humor. lol
Been waiting for this episode since !
I prefer in store shopping ,PnP Waterstone Somerset West.Great store❤
Good guy!..
Love Sean Summers❤
There is already a marked improvement at the Bredasdorp PnP!
All you guys are wrong.. the slide started AFTER Sean in 2006... in fact... Nicky Badminton was a poor choice to replace.
What an interview.
All the people in the BizNews Conference are over 55, just saying
just follow Aldi and lidl in Europe - less product 2000 SKU's vs 8000 sku's at full retail has got to be the future
what a man
Customer Service in the Cape is generally much, much better than in Gauteng where Staff generally do not care. Make that your main focus.
Pick n pay is just so dam expensive
RIP MR ACKERMAN,..THE LEGACY AND WISDOM HE LEFT UNDER THE SUN, WILL FOR EVER BE ALIVE FOR GENERATIONS TO COME. WE WILL WORK ON BUILDING HIS LEGACY ...
Retail has changed so much in the last 10-15 years it’s not easy anymore
Sean, You're a Wise Man
There are some items that need to return in the stores.
EG Filter Coffee
German Mustard
Varies if Cheese
Easter Bunnies during Easter and Turkeys during Christmas. There's still other items too.
The sadness of the fall,of PnP is that it didn’t have to happen and it’s going to take a long time to turn it around. Very poor customer service and the loss of really loyal customers who have gone elsewhere because of it has led to this
Pick n Pay have all the till but man's only 2 or 3 at anytime. Stand in ques too long. Not just once but all the time. To many people standing around doing nothing. PnP is old and rude
Bring back no name brands in every store....bring back a special in every department on a weekly period ... bring back signage on every special ... use the instore mike to promote .... im an old storemanager returned after 30 years ... stores all look tired and staff are coming to work and have no enthusiasm... ask us guys from years ago ... our love is still there ... many would jump in to help...just for the love of the company
The mix of non foods and cross merchandising to improve the GP so as to use for discounting has disappeared..
I know a few people that deal with pick & pay staff, treat suppliers like shit. Start with those people, the fearie glen hyper store still looks like it is from the seventies
Has been the well know history of PnP. The world has moved on and PnP still in the past.
i still prefer ppay of shop rite and checkers
The PnPs i have access to are a mess. I chose the App now instead of going to the stores.
At the Age of 16 I Worked for Grand Bazaar if you Remember 😢 retail has not Changed bicycle To Scooter
PnPs career path management obviously not very good if they haven't any good leaders in the business - or maybe the AA is in action
INGRID BEST BUILD WINE EMPIRE IN SOUTHAFRICA, this black American 🇿🇦🇿🇦🇿🇦😇😇😇😇😇🤗🤗🤗
bought a bootle of Brandy the other day 20% more expensive! Still a bargain
Go to China and see how the retail has changed. AI has changed everything there.
In SA we have a Huge problem with unemployment, so hopefully they won't be replaced by AI.
PnP has lost the plot and are far behind the Checkers brand
You put up prices at the end of the month when pensioners have to shop disadvantage the poor
@22:53 if they're going to invest in their time to come to your business and they don't leave feeling better off for the experience, if they don't feel an investment for their time that they're infused that they're happy that they've smelt the coffee beans, that they smell the bakery, that they feel great, that they can't wait to come back you got a problem
I’m not convinced.
Pick n pays biggest mistake was brasher, i said it then and look today, it's on it's knees hope Sean pulls this one out of the fire
B/s Lorenzo... the shit started just AFTER Sean was put to pasture..
In fact the slide started in 2006 /2007 with Nicky BADMINTON
Wrong... it started with Nicky badminton
The pick & Pay at the Glen & South Dale are in a disgusting state, fridges don't work, I would rather shop at checkers, these 2 stores in particular need upgrading😮😢
Pity you didn't ask about liquor sales which probably makes up a significant %. So pnp like all the retailers are causing social problems they don't care about. As soon as pnp set up a liquor store in my area I stopped shopping there. I thought they had better ethics
Look after your own morals ...since when are you so entitled to dictate to the rest of yhe population...this is a free country
Pick n pay owe Mr George senosa an apology. I see pick n pay continue dying slowly.
Summers is putting effort into increasing the experience of his store to compete with Woolworths and Checkers.
But when there are retailers who are popping up who are selling the same milk at R7 cheaper for a 2L I know where I'm going.
Our butchery and vegitable shop are 30% cheaper than Pnp for better quality produce.
And now cross over shops are popping up that are doing meat and veg.
And then on the online space I can order household cleaning etc from any number of shops online.
PNP and Co are in for a world of pain and I don't see anything from Mr Summers that suggests anything different.
Which grocery stores are 30% cheaper than PnP? Pray tell!
@@ksc743 not grocery stores. Specialist stores like butcheries and vegiitable stores.
@@W0nderer the specialist butcheries I know of are more expensive than supermarkets. I don't know of any specialist vegetable stores! Maybe I must take a trip to Philippi CT (and take a security detail with me😰)
@@ksc743 are you in Cape Town? I could list options in Northern Johannesburg. They're out there. You just have to look for them
Thanks for nothing to the old ceo, the company is stuffed, here's millions to reward you.
"Some people are playing out of position and hurting others" yet i notice you still retained the bad apples . You need to look a little closer at the Head Office clothing division . Most of my collegues left due to abusive management, racism and sexism.
I hate buying at pick n pay. I avoid them as far as possible.
Whitey had sized up Markus Jooste as a poser!!!! Unfort the old man Christo didnt suss him out
Old people don't want to let go of power.... Whether in parliament or private sector😢 these people are alll the same.
The youth is in trouble
The youth is in trouble, you're right...not because of "old" people, ...call the ANC
@@Klip.Steenkamp 🙄... Yes old people in the ANC and the private sector
If the youth didn't screw things up, you wouldn't have to worry about "old" people.
@@jasonclark2237 your logic is that " the parents are paying for the sins of the their children"
You need to go back to the private school you and get a refund buddy 🧐
@@WalterWhite-bc8ck rather the children are paying for their own sins. Would be great if they could learn alongside the more experienced hands. I was extremely happy in the government school I attended and fortunate to have made it from the taxi rank I grew up in. Discipline, hard work and good manners can get you far. Your uninformed statement illustrates why the youth should be worried; about people like you.
At 6 minutes Rose Blumkin sprung to mind (the lady who sold Warren Buffett Nebraska Furniture Mart). 👍🇿🇦
Wisdom comes with age
Sad but Sean’s sell by date has long expired. He left. It says it all.
I wonder if Pick n Pay is ever going to treat their customers like 4 yr old kids again and force them to push a trolley to buy a loaf of bread. Ever since that day in April 2020, I haven't put a foot into a Pick n Pay. I hope Mr Summers reads this. Please treat your customers like adults.
PnP shouldn't be worrying about Checkers. They should be worrying about Spar. I suppose the cross hairs get blurry when you retire a pensioner who only has a matric certificate.
No 2for this price poor people subsidising the rich care price for all If a product is 5rand why should the poor 5rand and two costs 4 rand fifthyrand the right benefit and the poor subsidised the rich why must you have a card be fare Raymond ackermans phlosofy was correct one price for all
I am a Retail Specialist. Pick ‘n Pay is a lost case. One swallow does not make the summer(s). Too many BEE stooges. EDCON and another one is biting the dust. Summers must be very well paid to have come ‘home’. P’nP is a Jewish founded business, not politically correct.
Hell Jannie. You are so cynical. I shall leave it with this. We shall see where PnP is in 5 years. Sean is capable and experienced and smart. Dismiss him at your peril.
I guess Only Afrikaans people live in South Africa.
You talk about 400 years of thier history and you fail to mention the people who were found in this country and were enslaved for most of that 400 years
"Some people are playing out of position and hurting others" yet i notice you still retained the bad apples . You need to look a little closer at the Head Office clothing division . Most of my collegues left due to abusive management, racism and sexism.