Get Customers to Accept Your Word As Final - a Mini Workshop!

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  • Опубликовано: 30 ноя 2024

Комментарии • 90

  • @lyndsayrizzo2575
    @lyndsayrizzo2575 4 года назад +7

    I had a very hard day today with work filled with patients cussing, receiving angry patients, and getting hung up on. I work in a health care call center and there are a lot of patients who don’t accept my final word. This really helps and I feel as if I have the tools to speak with confidence! Thank you!

    • @myragolden
      @myragolden  4 года назад +1

      Hi, Lyndsay. I hate to hear that you had a hard day yesterday. The pandemic has everybody on edge, but cussing and lashing out in anger is still not acceptable. I love that my training helped you out. Be sure to catch next week's video, where I'll give you 5 keys for giving bad news.

    • @lyndsayrizzo2575
      @lyndsayrizzo2575 4 года назад

      @@myragolden thank you so much for your kind words! I look forward to watching next weeks video!

  • @SamanthaHood
    @SamanthaHood Год назад +1

    Hello Myra, I have been using your videos for a couple of years. I am a Supervisor/Trainer of a smaller call center but your videos have helped me to better the quality of customer service that my agents provide, thank you!!

    • @myragolden
      @myragolden  Год назад

      Oh, wow, Samantha! I'm so happy to be a part of your training!

  • @rudyproject8456
    @rudyproject8456 4 года назад +5

    All of your videos should be thousands views by now, I really loved them all, this is helpful.

    • @myragolden
      @myragolden  4 года назад +1

      Awww, Rudy! I receive your blessing, thank you!

  • @donnageorge6064
    @donnageorge6064 3 года назад +4

    This is my 4th RUclips of yours that I have watched, and in just the 4 short videos I have learned so much! Thank you!

  • @joannechun7235
    @joannechun7235 Год назад

    I’m new & this is my first visit to your video. I am very impress because I’m shy and passive and the way you speak help me with my new career. I will be helping people who are blind and sometimes come across a very difficult client. You give me more confidence on what to say. Thank you

  • @bournea.6662
    @bournea.6662 2 года назад

    Hi! Myra, I'm a newbie to this kind of lesson but it seems more beneficial to me to watch this worth vlog.

  • @jctnews2567
    @jctnews2567 2 года назад

    Hi Myra. I love to learn this customer service tips. You're the best.

  • @fressyjimenez6922
    @fressyjimenez6922 4 года назад +1

    OMG! I really appreciate you brought these topics to be discussed 😍 they certainly will help me a lot! Thank you Thank you 🙏🏼

    • @myragolden
      @myragolden  4 года назад

      Hi, Fressy! I'm happy to hear this, thank you!

  • @dance4funful
    @dance4funful 2 года назад

    Nadine Whipple here. This will really help me in dealing with my upset customers.

  • @cnappaw08
    @cnappaw08 3 года назад +1

    Hi Myra your tips are great.

  • @redflower1578
    @redflower1578 3 года назад +1

    When in need, I see some of your videos in order to get some guidance.
    I have been promoted to be a supervisor, so I get angry customers most of the time.

  • @neilygriff321
    @neilygriff321 3 года назад

    I really empathise with your videos. Thank you for these tools.

  • @coachlightapartments9686
    @coachlightapartments9686 3 года назад

    Thank you for all of your knowlege! You help us in so many ways!

  • @LeatherDaddyAndy
    @LeatherDaddyAndy 3 года назад

    Love your content, Myra. As a guy who has been training call center reps for almost 20 years, you make phenomenal points and explain yourself very well. Thank you for these great resources!!!

  • @maryerb6062
    @maryerb6062 3 года назад +1

    I had a call center.job and you're what I needed to deal with angry customers.

  • @anitagrbavac3161
    @anitagrbavac3161 4 года назад

    Dear Myra Golden, thank you very much for your excellent free teaching!
    This is like getting me back to the university with this job - but now with such a kind and nice teacher!
    That's ethical height!
    Warmest and best wishes from Croatia to you! 💝🐀😁

    • @myragolden
      @myragolden  3 года назад

      Hi, Anita! I’m glad you’re here! Thank you for your kind words!!!

  • @christinanazareth3718
    @christinanazareth3718 Год назад

    Thank you @myra ! I really love your videos. ❤️

  • @shakaibshoaib3745
    @shakaibshoaib3745 3 года назад

    You're awesome Myra!
    Thanks for the updates

  • @VF777
    @VF777 Год назад

    Hey Myra! You are awesome 💯 love your videos and advice

  • @safiyakhan2963
    @safiyakhan2963 4 года назад

    I have recently started working in a customer service as a fresher and your videos are really helpful. Thank u ..plz keep making more such related videos to help us get confidence

    • @myragolden
      @myragolden  4 года назад

      Hi, Safiya! I plan to host many more videos to help with confidence. Thanks so much!

  • @nixybenitez
    @nixybenitez 3 года назад

    Hii, your videos have been very helpful for me! Thank you

  • @chewyjello1
    @chewyjello1 2 года назад

    This is great! She's touching on all my weak spots. It's pretty easy for me to be polite and pleasant, but managing expectations and being firm does not come as naturally. It's especially hard when you are new at a job.

  • @jimbibanggoy8454
    @jimbibanggoy8454 4 года назад

    This is extremely helpful 👍 I'm always looking forward to more of your videos Ms. Myra

  • @bbypanda7252
    @bbypanda7252 3 года назад

    I'm still a trainee. I hope you will make a video for newbies. Thank you. 😊

  • @anam7081
    @anam7081 4 года назад +2

    Hi Myra, it would be really helpful to get some tips on handling customers who threaten to cancel contracts because they want something that cannot be provided. Would like to keep customer if possible. Thank you.

    • @myragolden
      @myragolden  4 года назад +3

      Hi, Ana. I had the experience of calling a home warranty plan to cancel and the employee did a fantastic job of turning things around and saving me as a customer. I will do a video on the technique the employee used with me.

  • @dance4funful
    @dance4funful 2 года назад +1

    We have many customers who have not read the agreement that they signed. They say they have taken the sales reps word that there was no contract. The sales rep sells for our company but is an independent contractor and is not trained by our company, if so, they would not tell the customer there is no contract.

  • @chiesb
    @chiesb 4 года назад +1

    This is not my first time but I love watching your vids. This is very useful for my job ❤️ Especially this particular topic. I am having a hard time to be firm with my words when I try to reject the customer :(

    • @myragolden
      @myragolden  4 года назад

      Hi, Chie! Thanks for coming by and saying hello. I hope my four techniques help you stay firm when you have to reject a customer's request.

  • @nobusinesswhatsoever
    @nobusinesswhatsoever 4 года назад

    thanks for helping me with my call center job, great tips

  • @Droidzi
    @Droidzi 3 года назад

    New to your channel Myra (subscribed) - I can't 'like' this video enough - thanks for your insights and perspective :)

  • @123ytcontent
    @123ytcontent 2 года назад

    You have amazing and helpful videos 😍😍😍

  • @rhinecielo
    @rhinecielo 4 года назад

    i just found a gem, thank you so much Myra. Now I understand why my call handling is a mess..hahahaha

  • @charliequipanes3273
    @charliequipanes3273 3 года назад

    Hi this video will help me alot

  • @ReddOctober
    @ReddOctober Год назад

    Great advise!

  • @jacquelinerosa
    @jacquelinerosa 4 года назад

    I love your videos!! Really help me out a lot

    • @myragolden
      @myragolden  4 года назад +1

      Thanks so much for sharing your reaction with me, Jacqueline Rosa!

  • @crunchypickles99
    @crunchypickles99 3 года назад

    This is awesome

  • @miakas7046
    @miakas7046 4 года назад

    Your video is very helpful, thank you

    • @myragolden
      @myragolden  4 года назад

      Thanks for visiting, Miaka, and for your kind reaction. :-)

  • @95momma
    @95momma 4 года назад +1

    Hi Myra is that your daughter in the 1st pic of the slide presentation?

  • @kimberlys3773
    @kimberlys3773 4 года назад

    This is really informative!!

  • @95momma
    @95momma 4 года назад +1

    myra how do you feel about knowledge articles i work in a health insurance c.c. & this is the primary method to research however when you are on a call, it can be extremely anxiety producing thereby affecting your call resolution, any advice please? thanks as always

    • @myragolden
      @myragolden  4 года назад

      So, do you have to quickly review articles to give customers information?

    • @95momma
      @95momma 4 года назад

      Yes via sharepoint but i review also to have basic understanding, that helps a little 😅

  • @cristhelgadi5594
    @cristhelgadi5594 2 года назад

    Hi Myra, new subscriber here. I saw ypur videos during our training.

    • @myragolden
      @myragolden  2 года назад

      Hi, Cristhel! I'm so glad you're here!

  • @franciscojapson2570
    @franciscojapson2570 2 года назад

    very helpful

  • @Salchiajolote
    @Salchiajolote 3 года назад

    hi
    DR
    Thank you

    • @myragolden
      @myragolden  3 года назад

      Hi, Dianelys! So nice to meet you here!

  • @HensonVlog
    @HensonVlog 4 года назад +1

    Hello Miss Golden.. I like your channel.

    • @myragolden
      @myragolden  4 года назад +1

      Hi, Henson! Nice to meet you. Thanks so much for coming to my channel. I look forward to seeing you here again and again.

  • @chloee2309
    @chloee2309 Год назад

    can u please make a video on how to say No without saying No to the customer 🙏

  • @herjoy9395
    @herjoy9395 3 года назад

    Hi. First time here.. Having trouble handling customer

  • @Crzdmolvi
    @Crzdmolvi 4 года назад

    Hey Myra, I'm a new subscriber on your channel. Love the layout of your videos really easy to learn and understand.
    I have a situation. So I've recently been hired as I have some customer service experience. The company that hired me has had loads of negative reviews recently due to their suppliers not being able to ship as they used to due to the coronavirus pandemic. Now my job is to go on all the negative reviews months later and respond and prevent this from happening in the future. What would you suggest I do? Thanks in advance.

    • @myragolden
      @myragolden  4 года назад +1

      Hello! Thanks so much for leaving me a situation to help with! I look forward to speaking to your issue in an upcoming video.

  • @rpaextreme
    @rpaextreme 3 года назад

    Sometimes I feel there's a fine line between being assertive and sounding patronizing.

    • @myragolden
      @myragolden  3 года назад

      You're absolutely right.

  • @staceywarren8914
    @staceywarren8914 Год назад

    Hi, first time

  • @ranaatef3687
    @ranaatef3687 Год назад

    Hi ,it is my first time here.

    • @myragolden
      @myragolden  Год назад

      Welcome and hello! Thanks for visiting my channel, Rana!

  • @michaelchinedu347
    @michaelchinedu347 4 года назад +1

    Hiii, my first time

    • @myragolden
      @myragolden  4 года назад

      Hi, Michael! Thanks for visiting! Welcome, welcome, welcome! I'm glad you're here.

  • @Jdjd250
    @Jdjd250 2 года назад

    Hi!

    • @myragolden
      @myragolden  2 года назад

      Hi there! So glad you’re here!

  • @chavelaheredia2561
    @chavelaheredia2561 Год назад

    Hi😊

    • @myragolden
      @myragolden  8 месяцев назад

      Hello! So glad you’re here!

  • @JSJAYME2009
    @JSJAYME2009 Год назад

    Hi there

  • @netgain7129
    @netgain7129 2 года назад

    hi

    • @myragolden
      @myragolden  2 года назад +1

      Hi, there! Welcome to my channel!

  • @reenanigam1007
    @reenanigam1007 2 года назад

    Hi

    • @myragolden
      @myragolden  2 года назад

      Hi, Reena! Thanks for visiting my channel!

  • @yengguzman5975
    @yengguzman5975 Год назад

    Hi

    • @myragolden
      @myragolden  Год назад

      Hi there, Yeng! I'm so glad you're here!