I mean I found him to be extremely rude, it's common sense to help a blind person in guiding, make sure the dog is following and DON'T LEAVE them without saying something first.
you know i work doing this type of work and sometimes after 3 hours o training bad pay , passenger attitudes and a lot of extra hours , sometimes some employees burn , and get frustrated and don't react like suppose to be , another thing itself education
I would love to propose an idea for airport staff training. Two people take turns blindfolding each other and guiding each other, without physical contact. I feel like this would show how useless things like hand gestures are in directing the visually impaired, and how important verbal communication is. I can fathom that even simple small talk can go a long way in getting a sense of direction.
In highschool we did an activity where they blind folded us on the oval and we had to make our way to a random spot somewhere else by listening to a particular sound.... Which we also had to find... They had spotters but I still fell down a small ledge and walked into a barb wire fence... That was 20yrs ago and I still remember it and keep the lessons I'd learnt .. They really should put these people through similar... They might finally walk in another's shoes!
I suppose that maybe the hand gestures were for the dog? I don't know... I think that to do these types of jobs there should be people who have "people skills", I don't know if you know what I mean but... empathy... maybe just that would have been a huge help for him to do a decent job and be of some help. I mean, I don't work in an airport, and I had to deal with blind people only a couple times in my life, but... I mean the first thing that came to my mind was to describe to them exactly what was around them to have them feel less "lost" so to speak... but this should come to anybody's mind, I think...
Same for wheelchairs! I don’t blame the TSA people for not having proper training with service dogs, wheelchairs, and a ton of medical equipment but it was an extremely embarrassing and frustrating experience 😔 despite calling tsa cares in advance
Kimbyrleigha oh I’m sure, and I always extend grace to those who are not aware or educated, but that’s why I do videos like this to help make a difference :-)
Very uncomfortable indeed. His lack of English doesn't help either. It's a "and and" situation. Seems like he's not really motivated, not enthusiastic and I think he didn't understand most of the things Joy said.. This is definitely not the employee of the month, or year for that matter..
That's what gets me. Like she straight up says what she would like in response and nothing... he's not even trying. I can understand if his english isn't perfect but if she asks something, you should atleast answer the best you can.
There’s a lot of undue negativity toward him when it should be directed at his supervisor/whoever assigned him to do this. He very clearly does not speak English very well, and it’s likely that language barrier made this much more difficult. I’m not discounting how difficult and stressful this must have been for her, but the frustration that a lot of people are placing is on the wrong person. He should have never been assigned to help her in the first place.
I just think the company assigned a fairly shy man to do this. It wasn't a good fit this time. I would prefer someone like him, personally, b/c I hate chatter. I even said to one doc who was giving me my epidural before birthing my twins, as he was going on and on about beginning to thread it in, etc., "Doc? Please be quiet and just do it!" Also, I'd personally be worried that I'd insult her intelligence by telling her every little thing. I think he was trying his best.
@@purselmer5931 The difference is that a blind person NEEDS verbal cues to understand their surroundings because they can't see. It's not "chit chat" it's providing clarity to a blind person- the words are their eyes.
Simon not really, you can tell how far away a gate is by the amount of signs directing you to the gate lol. also, in huge airports the distance is often displayed on screens, or on the walls/floor
I recently got a job as front end associate at Target and thanks to your videos Joy I feel equipped and ready to help a guest that is visually impaired. I would hate to treat a guest like some have treated you in the past. Thank you for passing on the knowledge! :)
Well, that was excruciating to watch. I can only imagine how frustrating it is to follow someone who barely makes any sound. The fact that a lot of the time the first guy wasn't even looking at you was infuriating. I'm truly impressed at your patience. It clearly wasn't your first rodeo in terms of being guided so poorly. Thank goodness for Arabella! That pup is a star.
It's so uncomfortable to see I just wanna jump through the screen to help. Like can't you understand that she is blind and needs to know what is going to happen en where she is? You can't just walk in front of her with out saying anything. He could have easily have had a conversation with you and still have walked fast.
@@colleenzchannelze there is a mode on your phone that people with disabilities can enable so there phone says what something is or says when they have touched it with their finger. So she was probably just scrolling on her phone than her phone read the comment for her and she just typed back.
@@colleenzchannelze using narrator function, that you can turn on in settings and accessibility category on your Android where this function is called talkback, iOS where this function is called Voiceover or Windows phone where this function is called narrator. The narrator reads out loud all what you have on your screen. Of course, even today, sometimes some websites are not completely accessible with narrator as to make narrator works properly on the website developers have to fill in "alt" tags, using the alt tags you can describe images, animations, pretty much any object on the website and the narrator then read out loud the description you wrote into the object . So, that's how we - blind people and people with serious vision loss can work normally as you with 100% vision. At the present time the narrator available as standard accessibility function on Windows and Mac operating system. Since Windows 10 the narrator is pretty decent compare to the narrator parody on Windows 7 and Mac supports this function for really long time. I apologize for such a long description, but I am techie person, I work as iOS developer and I am completely blind on my right eye - I can't see even light on my right eye. And by ophtalomogy specialist on my left eye I have 4% vision. That means I can see the object that are up to 7 centimeters infront of me pretty clearly. I already can't recognize complementar colors. only basic colors and sometimes even that ones I can't see. :) During walk I can't even see the floor but I have perfect memory so when I go somewhere for the first time and when I know I will go this route again in the future, I concentrate and fully focusing on every sound, every specific smells, how many intersections are there etc. and since I memorized all of that, I can then walking like normal person with 100% vision. Anyway I still have my cane with me even on well known places as you never know if there are any obstacles as they can work on the road or they can repair water pipes... One day I want a guide dog, because I don't have one now and never had one before. Anyway, in near future I will apply for one, but now I think I don't need guide dog yet. Oh dear! I am sorry for such a long comment. :))
It looked like he was in a rush... but it wasn’t that busy! He should always be attentive regardless if he is rushing or not. Glad you’re okay I hope you have a lovely day♥️
@@dantieblackbfly5443 Exactly. These people are really acting like they don't know what a language barrier is. - The second guy who LEFT her, gets a pass I guess. lol Smh.
@@MsAdreaL What are we doing now is very simple to understand also you NEVER get too far in front of the service dog team you are working with which he did.
When Arabella walked backwards I almost cried she is so cute and she is always doing her very best with what she is given. I believe there was a serious language barrier but I also think they should not have people assisting the blind that don’t have Exceptional communication skills. So sorry Joy this is something you have to experience and thank you for teaching us. I have learned so much from you.
Yeah she did do good cuz with all the confusion I didn’t know where the exit was either and was very surprised it was on the left cuz even with sight I got confused and thought it was on the right. So it’s a good illustration of just how much harder it is with out sight and people don’t really realize that
Aracely Meza I wanna know too cuz I can see and every freaken time I try to cut out a part of film the stupid program cut what I wanted and leaves me with all the parts I don’t want. I hope she shows us cuz imma try it her way and see if it works better!!!
He annoyed the living s*** out of me and I'm not even blind nor did I personally experienced this. You're an absolute saint for not freaking out because I know I would have 💕
Did he realize that she can’t see his hand motions because she is blind? I mean maybe the first time it would be because of instinct but he continued to motion with his hand. And saying “this way” is not the best way to guide someone.
Exactly, and left and right descriptions are so much better than saying over here or over there. Giving verbal descriptions on when we are about to turn or stop etc. is very helpful
Exactly I hate when people say it’s over here or it’s over there when I am going somewhere I ask someone where do I go and then they say you go this way or go that way what way is this way and that way you should say turn right or turn left just imagine if your eyes didn’t work I think people should think from blind peoples perspective Please check out my RUclips channel and I hope you enjoy my videos and I hope to inspire you
I feel like there was definitely a language barrier, also what if he thought arabella would just follow him without many instructions. It’s just hard to believe that someone would just be that rude to where they don’t help you enough on purpose.
I don't think he was being rude at all. I do believe there was a language barrier, so it's baffling/disheartening how people are judging him in these comments. He's being highlighted in such a negative manner and I'm sure he doesn't have a clue.
@@MsAdreaL he said he led blind people before also is it so hard to understand what are we doing now? At many times I saw he was way in front of her and NOT calling to the dog as she requested he keep doing.
@@63076topher Peeple who aren't fluent in a spoke language say 'Yeah' or 'Yes' all the time... Do you get out much? At any rate, I'm not here to argue with anyone.lol - Have a good night.
This was hard to watch, imagine if there was someone newly blind in this situation, oh god they would probably freak out. I know my anxiety was through the roof. The only thing appropriate was that flight attendant giving you some description about seating... I'm really glad you are safe Joy!
Oh Joy, you are so patient with airport assistance! I get impatient when TSA doesn’t know what to do with my white cane or they treat me like a two-year-old! Why is it that we rarely get assistance from the airport staff with good personalities? Sigh! Glad you and Arabella made it safely. Continued blessings to you and your family. ❤️
There were so many orange cones, construction, different flooring surfaces, people all over the place, walking and riding. He was walking pretty quickly maybe somehow he will see this video and have some more training! It could be good for the airline to see too.
Thank you so much, Arabella did great. And for the gentleman, I wish he had done a better job, but I can’t expect everyone to understand. This is why I create videos like this to help educate and bring awareness
I'm so sorry Joy. Just because there is a pandemic doesn't mean that the quality of services to we, the visually challenged should change. There is no excuse for poor service. That man should not be assisting the visually challanged. Should have kept up constant communication with you. Instead he barely spoke to you. The second gentleman did wonderful.
They need to be trained better. Also with this Covid thing everything is so much more different. If they’re going to be assisting people they need to know what it’s like for the people they were assisting. Put them in a wheelchair, blindfold them
To be fair, seems to me like it's common sense. "make sure the dog follows you and please tell me what we are doing" is not that hard to do if you have 2 braincells or care just a little.
Maybe he thinks that the dog will just follow him and guide her around obstacles and doesn't fully realize that he needs to give specific instructions to Joy. Seeing the difference between this guy and James is extremely educational. Thank You.
This is why your videos are so important! I’ve never known anyone who is blind, but after watching many of your videos I now know how to interact with blind people in a way that is more helpful and not hurtful. Some of those employees just didn’t know what to do to make your airport experience more comfortable. I hope they watch your videos so they’ll be better prepared for the next time they need to assist someone. You are amazing, Joy! I love seeing life through your perspective. I wish more people in this world were open to experiencing life in someone else’s shoes. Thank you for sharing 🙏
@@dantieblackbfly5443 yeah that might be true, but then he should have not been assigned to someone who needs constant visual queues. This was not a good idea for him to be leading her and it is the company's responsibility. People are not being harsh.
Calece Simmons I don't think it's fair/right overall to have this video highlighting a man in such a negative light for everyone to judge because he didn't meet certain standards. At the end of the day, he wasn't rude or disrespectful according to my ears/eyes. Awareness should have been brought to the airline. The way this video is highlighting him isn't fair.
I find it surprising that the guy who was guiding you has worked with blind people before as he claimed, but he was sort of bad at communicating with you. And in other occasions people who helped you and did a great job, hadn't worked with blind people before.
I’m pretty sure he didn’t even know what she was asking and automatically replied “yes ma’am”. Guy didn’t speak English :| the airport should have provided someone else to help her
@@AlCatSplat cuz he was clearly helping her. He was motioning to the dog and trying to guide the woman at the same to me. Yes his communication skills aren’t the best but he was trying to make sure the path was clear and was making sure she got to the plane in time.
My hat off to you, for doing so well under these circumstances. Thank God for Arabella. I think people have a hard time believing that you are blind, I am so sorry. You stayed so positive in your interactions, I don’t know what I would have done. I couldn’t help but feel so frustrated watching this. Thank you for sharing this, it gives me an insight that I would never have otherwise. I’m so sorry, I hope things change for those that need assistance.
Either he’s completely incompetent or just didn’t give a crap. Every time that he waved his hand to signal their next turn, I would cringe so hard. 🥴😂😭
You have such patience. I love your fantastic attitude...always upbeat, always. The first guy was giving you hand signals....give me a break. He said he's helped blind people before, really? You have given me a new perspective.
Joy I am so sorry! I could hear the anxiousness in your voice with that first man walking you through the airport, with no direction, reassurance or conversation to keep you aware of where he was! I felt nervous for you. And then the man that walked you to the plane did a great job until he just left you without letting you know!
He was just walking so far ahead and not communicating with you at all! How awful 😫 the only issues i have is autism and anxiety, and honestly, this guy wouldnt even have been great to help Guide me! Honestly, I couldnt understand a thing he was saying.
It was extremely challenging, not being able to understand a word he was saying was so frustrating. And the silence, when there is silence in the mist of so much chaos and noise, beeping etc., makes you feel very unsure and nervous
@@JoyRoss I can imagine! And you were both directly trying to tell him to communicate more, as well as dropping clear hints that it's overwhelming with all the sounds and commotion without being able to see. I'm impressed with your composure, but sorry about the poor service there
I’m amazed at your patience with the employee that was supposed to help you through the airport. It obvious more training is needed. You are a lovely and patient lady
Well all I can say is you never know what kind of day someone is having. The gentleman clearly didn’t have experience guiding a blind person and his quietness could have been caused by difficulties with work or family. Luckily you got there safely!
Hi Joy! I’m so happy you posted! I’m also so sorry that the experience you had was terrible! I wanted to let you know how inspirational you are. Even though you were having a hard time you were still so kind to everyone that you came in contact with. I hope you have an amazing day and I look forward to your next video!
this looks terrible!!! i could never imagine what you must’ve went through. i bet that was just absolutely terrifying and confusing. but at least you had aribella there to guide you so i hope that made things a little better. btw, i love watching your videos. it is so interesting to see what it’s like being blind and i applaud you for everything you have accomplished.
the flight attendant that helped was so sweet, I always hope that a blind person will come into my job so i can give them the best guidance, help, and care :) before watching your videos i had never thought of how scary the world could be if you couldnt see with your eyes what was happening around you, all the sounds, movement and confusion! I hope you and airabella have great days today tomorrow and forever!!!
Good grief! That was painful to watch! Good to see the flight attendant was good though. I don’t know if you’re aware but the guy who ‘helped’ you onto the plane itself kept touching the dogs nose. I appreciate that different guide dog owners have different views on this but that’s a big no no in my partnership because Barney then thinks it’s play time. Why on Earth were they not offering to guide you? In the UK, our government has said that sighted guide is exempted from all social distancing rules and staff must always offer guiding even if they’re not comfortable. I get the impression that the United States hasn’t offered guidance that is as clear as ours on such points.
The ada covers *reasonable* accomadation. With social distancing. Sighted guide with physical contact likely isn't required. It could still be offered, if the perspn offering is comfortable with that. But it's probably not mandatory
I assume with the nose touches he wasn't sure how else to ensure Arabella's attention? I agree that more training or a verbal check would be better, but he was trying his best, and it was better than the first guy.
These videos are so educational for sighted people! It’s comforting knowing I can help someone, the way they need to be helped. I find myself wanting to describe what you guys are walking towards and coming up to, etc. while I watch these videos. I feel like I so quickly can hear your verbiage and figure out what can be helpful for you, that I don’t understand when these people are just oblivious to what “I’m completely blind” actually means! Your patience is something to be admired, you have a beautiful soul.
This man was doing lots of hands signs instead of talking to you! I don't think he's ever worked with anyone blind before. Very rude attitude. I'm sorry you have to come across people like him. At one of my first jobs (25 years ago) we had a training session and we all got blindfolded to experience the good and the bad service it was good because we had to experience both sides and that way we knew how and what the other person needed. They should do this at airports, hotels and all the people that have customer service.
I'm in awe when you were seated in the plane and you had the phone looking out the window and you were trying to imagine what was outside. As you were talking it was so pure and innocent. You are such a beautiful person and I didn't think I could love you more then I already did. Thank you for always being a light in this world ❤
This is so relatable because I also use the gentle leader, especially during Covid because Gretchen has not been able to work very much throughout the past six months. Also, Arabella was just a bit anxious when the aircraft was taking off and Gretchen is exactly the same way. I feel so badly for them because they cannot help the slight anxiety and the overwhelming sensations they must feel. The most awesome airport experience I have ever had in my entire life with phenomenal guidance was in Paris, Charles de Gaulle airport. The assistant spoke no English and I don’t speak French but he was absolutely phenomenal. He must have been a mobility instructor in his previous career. LOL! So maybe you can plan a trip to Paris and experience the phenomenal service! Maybe not during the pandemic, now that I think of it. Have a wonderful week and thanks so much for sharing this experience with us! Love, Beverly
Arabella is such an angel! 💕 my heart overflowed when she started backing up down the aisle. What a precious soul! I’m so sorry for what you have to endure while traveling solo. Hopefully we can all learn and grow from this. Love to you from NM.
You are honestly such a strong brave women! Having the confidence to fly alone is seriously so amazing. I don't even think you know how much courage that takes. Keep going! You go girl!
@@danielledewitt1 that proof can be both IT IS MY OPINION i never said it was a FACT cause there is no GUARANTEED PROOF so what you are saying is a OPINION not a FACT
I can see how he was waving his hand and some people comment about it too but I was thinking was he trying to Signal your dog he look down when he would do it looks and sounds stressful sorry you went thou that
I admire your ability to stay joyful and in good spirits even when dealing with such frustration. I feel so flustered just watching this. I can only imagine how trying this is for you going through it. You’re amazing, joy. If I ever witness a blind person who isn’t receiving sufficient help, I will absolutely step in and try to encourage proper techniques or to be the helper if possible. Your videos really do help. Thank you for doing them
Sad that the employee gave bad service he did look in a hurry while it wasn't that busy. even when you said that he needs to give clear instructions of what your surroundings are he just still didn't really do this. I can imagine that it would be so scary when someone doesn't guide you properly. But I hope you have a good day besides this❤
Every time you make it from one point to the next you sigh a sigh of relief, I sigh with you. I’m not blind and I get tense and anxious at airports and even unknown territories everywhere else. You are so brave and we have so much to learn from you ❤️
This is disgusting treatment, she told him she was blind and he still did hand motions, didn't say when he was leaving her, and just made arabella do all of the work. You are an amazing person, you get around so quickly!
My dad was born with RP (retinitis pigmentosa) a genetic disorder that caused blindness over time and fortunate for him he always has my mom helping him. Watching this video made me feel a little upset with how your experience was handled Joy and I hope that people with vision can learn from this video. I don't watch as much as I used to but I always enjoy your videos and I hope your family stays safe during this time. -Dan
This made me cry. That man didn't even treat you like a blind person. Like he didn't believe you can't see. And as if the dog knew exactly how to go through security and where exactly they was going. He almost basically ignored you. I'm so sorry you had to go thru this.
i love your videos so much! i am learning so much about the blind community already!! i live with adhd and anxiety, and am wondering how to spread more awareness about neurodiversity. again, you have taught me so much and have helped me bring up the confidence to spread awareness about what i live with! ❤️❤️❤️
I used to work at the airport as a PSA and I once had to help a blind man and his service dog. I was so nervous because I never got trained for it. At one point, this little boy got excited seeing the service dog and almost pounced on him but I stopped him. I felt bad because the blind man almost bumped into us but thankfully it didn’t happen. 🥺 I was so glad to have gotten the opportunity to help him and it’s something that I’ll never forget about.
I wouldn’t be too hard on him. These are difficult times and he tried his best. True that I don’t think English is his first language. We all need to be kind to one another and not bash. I feel bad he has to continue work especially at busy airports during these times. I wouldn’t want to be at the airport working. Good on him for trying and working! I would be more understanding joy
I honestly think Joy needs to calm the negative people commenting, and apologize for the title, clarify what she meant for this video, this is not educational it is public shaming.
it’s like they totally ignored the fact that you couldn’t see!! like YES they knew but they didn’t think that hard about it.. anyways glad u made it back home safe! :)
Swirling Fizz don’t be afraid to ask for help! People are there to assist you! You’ll be fine and when it’s over, you’ll realize that it’s just one more thing you have the ability to do without sight!🤗
Diane E :) I can still see a bit but I’m still an accident away from loosing my right eye- if I loose my right eye or a cat scratches it to where it’s gone I’ll be blind- my left eye is pretty bad
I am really impressed at how well you can document your experiences. I can see and I highly doubt I could do as well as you do while so much is going on. This guy leading you through the airport really did such a terrible job, so bad that it made me wonder if he can speak English because you were very clear in explaining your needs and he just didn’t follow through at all. It’s really good that you filmed this to educate people on how to be of better assistance to people that require the help.
This is great you bring awareness that people need to be trained in assisting people that have handicaps.. he acted like the dog was going to follow him and was just doing everything for you as if u could see? It's so confusing what he's doing ..
I believe he did the best job he could with the training provided, if any. And, it may have been a little unsettling to him to be filmed the entire time. Also, with the mask muffling voices, it’s just difficult to hear. I am newly visually impaired and have come to realize we are a super minority. So far in my dealings with people, I am literally the first blind person they have ever dealt with. It’s been a learning experience on both sides. I really do not expect sighted people to get it, because before my visual impairment I did not.
I just wanted to say that I'm super impressed with your recording skills despite being completely blind! You are actually better at filming than most creators on this platform in my opinion! Keep up the great work!!! 💖💖💖
You are the most positive person I have ever watched on youtube. A JOY to watch, even though your experience was painful, it is necessary. I am deaf and I use hearing aid in right ear and cochlear implant in the left ear. People can be strange when it comes to dealing with unique ability that we have. I agree with many of the comments that the airport all across the USA should include some form of training on how to work with disabled travelers. I like the blindfold activity to give them a better understanding. Lets include the headset to remove sounds completely, so how do they go about the directions without being able to hear. So many ways to train them for different types of situations.
Finally, a video from you, Joy. Have missed them. Extra happy that Arabella was featured throughout the video. 😊❤ 🐕 I'm surprised the person who assisted you at the airport, had worked with a blind person in the past. You tried telling him how to help you but he never changed his approach. They definitely need training in this field. Happy that you and Arabella reached home safely.
This guy is giving this lady the silent treatment. Absolutely unacceptable. This lady is blind…she can’t see where she’s going, what’s going on, the people traffic. All things you can and should communicate to her. It doesn’t take much energy.
I can’t imagine how hard it was honestly I try to close my eyes and walk but I can’t I get scared and have to open them, she is so good at it she can hold on to a dog’s harness vlog and listen carry bags etc you are like a super hero
The clouds were gorgeous! It wasn’t super sunny out but the sky was this beautiful overcast gray color. The clouds looked like soft cotton. The sky above the clouds was a soft blue. So serene and relaxing.
So weird seeing people being so rude about the first guy being “rude” but praising Joy. Why is the negativity needed? No, he wasn’t the best. But not everyone knows how to guide or properly assist people with a disability. He was not rude, just inexperienced. Instead of talking about how terrible he is, why not make a complaint to these airlines that aren’t properly training their employees that are assigned to guide and assist people with disabilities? The judgments in the comments make me glad I haven’t had to work with someone who is blind in fear of messing up or not doing it perfectly 🚶♀️ At least Joy has the patience to work with these people and even help them learn sometimes, cause clearly a lot of her viewers do not
PlayCountSee Toys TV “terrible assistance” which we can acknowledge was pretty bad lol. But the assistant himself was not. But yeah, it did unfortunately
I’m so sorry Joy. I’ve been following you for a while and I would really like to say how inspiring you are! You always have a beautiful and positive attitude. You are really making a difference in the world. I have hearing loss so it is really interesting getting the other perspective as I rely on my sight, and your hearing is incredible. You’re amazing Joy! Thank you for your videos :)
honestly, I don't think this video is terrible at all. The young man, I think his name was Abby? Did very very good helping you I thought. Yes there was a language barrier, but you guys did good he really did try his best to help you.
I agree! I think it's unfair that he's painted in such a negative light. There appeared to be a language barrier/inexperience, but he wasn't disrespectful or rude. I think concerns should have been directly expressed to the airline.
I know, and now he's posted for many to see. Hard enough probably for him to have this job. Let's be inclusive. This is not educational to show people what she dealt with (this is not her ideal guide that's obvious), this is public shaming.
I agree. Things should be inclusive across the board. The same way she wants to be held in a certain regard/respected across the board is the same way one would want to be treated with a language barrier. He didn't meet her standards, so it's ok for his face to highlighted on her public platform👀
I work in the PRM (people with reduced mobility) department and majority of the staff I work with have that language barrier. It seems to me that this gentleman is very nervous and hasn’t dealt with blind passengers and their guide dogs. Maybe his supervisors/manager should take note and train him so avoid situations like that occurring again! I’m sorry to this young lady but she seems very genuine, nice and also patient. I’m sorry you had to go through this but hopefully someone day this young man can re watch this and learn from his mistake. He seems very genuine and kind towards the lady “yea ma’am” “thank you ma’am”. Many of us can’t learn from this
Poor Aribella. She did so great guiding you with almost no help from that guy. Most of the time, he wouldn’t even walk in front of her. He would just walk beside you, and there were multiple times he was walking behind you! So when random people would walk in front of her, she would automatically be confused and start to follow them. I’m sorry you had to go through such a stressful experience.
I'm legally blind and planning my first flight alone for next month. Have to say I was really nervous about navigating the airports alone, going through security, potentially dealing with a last minute change to my gate while at the airport, etc. Your videos have been a real encouragement to me though. Thank you.
They were just doing their job and besides 95% of the those passengers can see, so it's kinda hard to change your words when all you say whole day is what their seat number is.
Soling106 but when a sighted person helping a blind person says “over here/there” people flip out at their choice of words that they also use all the time 🤷♀️
Joy you are absolutely amazing.. I get anxiety for you, watching your videos. But you just let it roll off and keep on moving.. Thanks for being such an inspiration. You also have the patience of a saint.
The first guy I saw holding out his hands once like he was pissed and the second guy was just very kind but did leave a bit early but he had so much better service then the first dude. I think the first guy was just uncomfortable too, he did look like it but he should have helped you so much more 😢 I was feeling upset for you
You always emphasize that the person guiding you needs to make sure Arebella keeps following them. It made sense when she stoped for just a quick second to say hi to a guy sitting on a bench. She seems to like people alot. ☺ She does such a fantastic job! A very hard working and friendly dog.
I appreciate you sharing both good and “not great” experiences because it sharpens my desires and teaches me ways to be a better guide for anyone who may I interact with that is blind, or has any special abilities. ❤️
You should call the airport and talk to his manager. Tell them he was very kind but their employees need training in assisting blind individuals.
This is the most sensible comment👌🏾
Glad to see a comment that’s not criticizing the employee on his lack of experience and training with the blind👏
Ikr
I mean I found him to be extremely rude, it's common sense to help a blind person in guiding, make sure the dog is following and DON'T LEAVE them without saying something first.
you know i work doing this type of work and sometimes after 3 hours o training bad pay , passenger attitudes and a lot of extra hours , sometimes some employees burn , and get frustrated and don't react like suppose to be , another thing itself education
I would love to propose an idea for airport staff training. Two people take turns blindfolding each other and guiding each other, without physical contact. I feel like this would show how useless things like hand gestures are in directing the visually impaired, and how important verbal communication is. I can fathom that even simple small talk can go a long way in getting a sense of direction.
In highschool we did an activity where they blind folded us on the oval and we had to make our way to a random spot somewhere else by listening to a particular sound.... Which we also had to find...
They had spotters but I still fell down a small ledge and walked into a barb wire fence...
That was 20yrs ago and I still remember it and keep the lessons I'd learnt ..
They really should put these people through similar... They might finally walk in another's shoes!
I suppose that maybe the hand gestures were for the dog? I don't know... I think that to do these types of jobs there should be people who have "people skills", I don't know if you know what I mean but... empathy... maybe just that would have been a huge help for him to do a decent job and be of some help. I mean, I don't work in an airport, and I had to deal with blind people only a couple times in my life, but... I mean the first thing that came to my mind was to describe to them exactly what was around them to have them feel less "lost" so to speak... but this should come to anybody's mind, I think...
Yes exactly
We do this with care work, it's very eye opening and puts you right in their shoes. Gives you a lot of understanding and compasionate / consideration
Same for wheelchairs! I don’t blame the TSA people for not having proper training with service dogs, wheelchairs, and a ton of medical equipment but it was an extremely embarrassing and frustrating experience 😔 despite calling tsa cares in advance
There were times where you were talking to him and he had walked completely away. This was painful to watch.
he maybe thought that she was talking to the camera or sum
@@gunnar1867 nope
This was very uncomfortable 😣 I’m sorry I think he just wasn’t aware or experienced
Kimbyrleigha oh I’m sure, and I always extend grace to those who are not aware or educated, but that’s why I do videos like this to help make a difference :-)
Very uncomfortable indeed. His lack of English doesn't help either. It's a "and and" situation. Seems like he's not really motivated, not enthusiastic and I think he didn't understand most of the things Joy said.. This is definitely not the employee of the month, or year for that matter..
@@JoyRoss im confused and curious, how do you read comments?
@@josesayha There are apps and programs that convert text to speech for the blind.
@@josesayha Android/iOS have text to speech readers that can read any text/buttons on phones.
“I’m completely blind so can u just explain where we are going a little bit it would help a lot “ guy doesn’t even respond
That's what gets me. Like she straight up says what she would like in response and nothing... he's not even trying. I can understand if his english isn't perfect but if she asks something, you should atleast answer the best you can.
@@rock4evr24 Sometimes it is better just to respond with something than to say nothing
@@android-user exactly
rockelaina4evr24 maybe the problem was that he didn’t understand her request
@@lilcupc4k3s I am sorry but the question what are we doing now isn't that hard a question.
There’s a lot of undue negativity toward him when it should be directed at his supervisor/whoever assigned him to do this. He very clearly does not speak English very well, and it’s likely that language barrier made this much more difficult. I’m not discounting how difficult and stressful this must have been for her, but the frustration that a lot of people are placing is on the wrong person. He should have never been assigned to help her in the first place.
I just think the company assigned a fairly shy man to do this. It wasn't a good fit this time. I would prefer someone like him, personally, b/c I hate chatter. I even said to one doc who was giving me my epidural before birthing my twins, as he was going on and on about beginning to thread it in, etc., "Doc? Please be quiet and just do it!" Also, I'd personally be worried that I'd insult her intelligence by telling her every little thing. I think he was trying his best.
@@purselmer5931 The difference is that a blind person NEEDS verbal cues to understand their surroundings because they can't see. It's not "chit chat" it's providing clarity to a blind person- the words are their eyes.
@@kikip3057 Man, just another reason I pray I never go blind.
“How far are we going?”
“C 17” lol
Like even for someone who can see that doesn't say how far lol
thats literally useless information for someone who doesn’t have eyesight lmfao
Ohhhhhhh....that far...lol
@@erikh1041 It's almost equally useless information even if you're not blind xD
Simon not really, you can tell how far away a gate is by the amount of signs directing you to the gate lol. also, in huge airports the distance is often displayed on screens, or on the walls/floor
As a blind person, this would be so frustrating and scary. I’m sorry that the service is so terrible like that.
I recently got a job as front end associate at Target and thanks to your videos Joy I feel equipped and ready to help a guest that is visually impaired. I would hate to treat a guest like some have treated you in the past. Thank you for passing on the knowledge! :)
Well, that was excruciating to watch. I can only imagine how frustrating it is to follow someone who barely makes any sound.
The fact that a lot of the time the first guy wasn't even looking at you was infuriating. I'm truly impressed at your patience. It clearly wasn't your first rodeo in terms of being guided so poorly.
Thank goodness for Arabella! That pup is a star.
It's so uncomfortable to see I just wanna jump through the screen to help. Like can't you understand that she is blind and needs to know what is going to happen en where she is? You can't just walk in front of her with out saying anything. He could have easily have had a conversation with you and still have walked fast.
Exactly
Joy Ross um how can you read that if your blind
@@colleenzchannelze there is a mode on your phone that people with disabilities can enable so there phone says what something is or says when they have touched it with their finger. So she was probably just scrolling on her phone than her phone read the comment for her and she just typed back.
@@colleenzchannelze using narrator function, that you can turn on in settings and accessibility category on your Android where this function is called talkback, iOS where this function is called Voiceover or Windows phone where this function is called narrator. The narrator reads out loud all what you have on your screen. Of course, even today, sometimes some websites are not completely accessible with narrator as to make narrator works properly on the website developers have to fill in "alt" tags, using the alt tags you can describe images, animations, pretty much any object on the website and the narrator then read out loud the description you wrote into the object . So, that's how we - blind people and people with serious vision loss can work normally as you with 100% vision. At the present time the narrator available as standard accessibility function on Windows and Mac operating system. Since Windows 10 the narrator is pretty decent compare to the narrator parody on Windows 7 and Mac supports this function for really long time.
I apologize for such a long description, but I am techie person, I work as iOS developer and I am completely blind on my right eye - I can't see even light on my right eye. And by ophtalomogy specialist on my left eye I have 4% vision. That means I can see the object that are up to 7 centimeters infront of me pretty clearly. I already can't recognize complementar colors. only basic colors and sometimes even that ones I can't see. :) During walk I can't even see the floor but I have perfect memory so when I go somewhere for the first time and when I know I will go this route again in the future, I concentrate and fully focusing on every sound, every specific smells, how many intersections are there etc. and since I memorized all of that, I can then walking like normal person with 100% vision. Anyway I still have my cane with me even on well known places as you never know if there are any obstacles as they can work on the road or they can repair water pipes...
One day I want a guide dog, because I don't have one now and never had one before. Anyway, in near future I will apply for one, but now I think I don't need guide dog yet.
Oh dear! I am sorry for such a long comment. :))
She might have a friend or something thats helping her or her daughters are or something
It looked like he was in a rush... but it wasn’t that busy! He should always be attentive regardless if he is rushing or not. Glad you’re okay I hope you have a lovely day♥️
That's exactly the feeling I got too he was very rushed!
Yes like he wasn’t sure how to help and wanted to hurry up. Ughh I’m sorry.
It’s almost like he didn’t believe you were blind
It's almost like, he didn't comprehend English well🤔
@@dantieblackbfly5443 Exactly. These people are really acting like they don't know what a language barrier is. - The second guy who LEFT her, gets a pass I guess. lol Smh.
dantie black bfly yes
He may have been dismissed from the DMV because his people skills weren’t up to par.
@@MsAdreaL What are we doing now is very simple to understand also you NEVER get too far in front of the service dog team you are working with which he did.
Joy: "So how far are we going?"
Employee: "Yes."
English isn’t his first language
When Arabella walked backwards I almost cried she is so cute and she is always doing her very best with what she is given. I believe there was a serious language barrier but I also think they should not have people assisting the blind that don’t have Exceptional communication skills. So sorry Joy this is something you have to experience and thank you for teaching us. I have learned so much from you.
The flight attendant lady was super nice and helpful!
Yes, she was great :-)
Who edits her videos?
Yeah she did do good cuz with all the confusion I didn’t know where the exit was either and was very surprised it was on the left cuz even with sight I got confused and thought it was on the right. So it’s a good illustration of just how much harder it is with out sight and people don’t really realize that
Aracely Meza I wanna know too cuz I can see and every freaken time I try to cut out a part of film the stupid program cut what I wanted and leaves me with all the parts I don’t want. I hope she shows us cuz imma try it her way and see if it works better!!!
Yes the flight attendant seemed to be by far the most understanding and helpful.
He annoyed the living s*** out of me and I'm not even blind nor did I personally experienced this. You're an absolute saint for not freaking out because I know I would have 💕
Really? There was a language barrier...
Did he realize that she can’t see his hand motions because she is blind? I mean maybe the first time it would be because of instinct but he continued to motion with his hand. And saying “this way” is not the best way to guide someone.
Exactly, and left and right descriptions are so much better than saying over here or over there. Giving verbal descriptions on when we are about to turn or stop etc. is very helpful
Shame on him for making a mistake more than once and not learning right away😠
Oh I thought he was motioning to the dog because he was looking down
Sam cris I thought he was looking down at Arabella as well and gesturing the dog to come.
Exactly I hate when people say it’s over here or it’s over there when I am going somewhere I ask someone where do I go and then they say you go this way or go that way what way is this way and that way you should say turn right or turn left just imagine if your eyes didn’t work I think people should think from blind peoples perspective Please check out my RUclips channel and I hope you enjoy my videos and I hope to inspire you
I feel like there was definitely a language barrier, also what if he thought arabella would just follow him without many instructions. It’s just hard to believe that someone would just be that rude to where they don’t help you enough on purpose.
I don't think he was being rude at all. I do believe there was a language barrier, so it's baffling/disheartening how people are judging him in these comments. He's being highlighted in such a negative manner and I'm sure he doesn't have a clue.
dantie black bfly I agree with you!
@@dantieblackbfly5443 Agree. He just didn't understand the process, and the language barrier made things even more difficult.
@@MsAdreaL he said he led blind people before also is it so hard to understand what are we doing now? At many times I saw he was way in front of her and NOT calling to the dog as she requested he keep doing.
@@63076topher Peeple who aren't fluent in a spoke language say 'Yeah' or 'Yes' all the time... Do you get out much? At any rate, I'm not here to argue with anyone.lol - Have a good night.
This was hard to watch, imagine if there was someone newly blind in this situation, oh god they would probably freak out. I know my anxiety was through the roof. The only thing appropriate was that flight attendant giving you some description about seating... I'm really glad you are safe Joy!
Oh Joy, you are so patient with airport assistance! I get impatient when TSA doesn’t know what to do with my white cane or they treat me like a two-year-old! Why is it that we rarely get assistance from the airport staff with good personalities? Sigh! Glad you and Arabella made it safely. Continued blessings to you and your family. ❤️
That moment when Arabella was backing up was so cute lol
There were so many orange cones, construction, different flooring surfaces, people all over the place, walking and riding. He was walking pretty quickly maybe somehow he will see this video and have some more training! It could be good for the airline to see too.
Beep beep beep beep 😂 it was so cute
Dog is bugged. 😂😂
I was honestly impressed, thinking about how my (non-trained) dog would (not) handle something like that lol. I was cheering her on, what a good girl!
Ikr
Arabella did such a good job. She's amazing! That man has no understanding at all. I'm sorry you had such a bad experience. Big hugs xx
Thank you so much, Arabella did great. And for the gentleman, I wish he had done a better job, but I can’t expect everyone to understand. This is why I create videos like this to help educate and bring awareness
The dog did better than a human assistant I’m sorry but the disabled
I'm sure he did his best. Not everyone is a connoisseur.
I'm so sorry Joy. Just because there is a pandemic doesn't mean that the quality of services to we, the visually challenged should change. There is no excuse for poor service. That man should not be assisting the visually challanged. Should have kept up constant communication with you. Instead he barely spoke to you. The second gentleman did wonderful.
Rosie Cheeks it was probably just a typo
Yes I am visually impaired. Blind in one eye and low vision in the other.
I think he was kind of hesitant. There was a language barrier as well. Personally, I think he did OK. He tried at least.
He’s not qualified to assist anyone in general. The guy is in the wrong business period...
They need to be trained better. Also with this Covid thing everything is so much more different. If they’re going to be assisting people they need to know what it’s like for the people they were assisting. Put them in a wheelchair, blindfold them
seamarina1013 training courses and maybe a test would suffice. They don’t need to go through all of that lol
To be fair, seems to me like it's common sense. "make sure the dog follows you and please tell me what we are doing" is not that hard to do if you have 2 braincells or care just a little.
Maybe he thinks that the dog will just follow him and guide her around obstacles and doesn't fully realize that he needs to give specific instructions to Joy. Seeing the difference between this guy and James is extremely educational. Thank You.
This is why your videos are so important! I’ve never known anyone who is blind, but after watching many of your videos I now know how to interact with blind people in a way that is more helpful and not hurtful. Some of those employees just didn’t know what to do to make your airport experience more comfortable. I hope they watch your videos so they’ll be better prepared for the next time they need to assist someone. You are amazing, Joy! I love seeing life through your perspective. I wish more people in this world were open to experiencing life in someone else’s shoes. Thank you for sharing 🙏
Wow, that is so amazing and encouraging, thank you so much 💛
Sad that the employee didn't do his best to guide you even when you asked him kindly to give you descriptions of what your surroundings are.
I know, was definitely very frustrating and overwhelming when he didn’t give me the feedback I was asking for
It’s obvious his English is not good
aurora bora Clearly🙄 People are being SO judgmental/too hard in these comments. It's so annoying.
@@dantieblackbfly5443 yeah that might be true, but then he should have not been assigned to someone who needs constant visual queues. This was not a good idea for him to be leading her and it is the company's responsibility. People are not being harsh.
Calece Simmons I don't think it's fair/right overall to have this video highlighting a man in such a negative light for everyone to judge because he didn't meet certain standards. At the end of the day, he wasn't rude or disrespectful according to my ears/eyes. Awareness should have been brought to the airline. The way this video is highlighting him isn't fair.
I find it surprising that the guy who was guiding you has worked with blind people before as he claimed, but he was sort of bad at communicating with you. And in other occasions people who helped you and did a great job, hadn't worked with blind people before.
I’m pretty sure he didn’t even know what she was asking and automatically replied “yes ma’am”. Guy didn’t speak English :| the airport should have provided someone else to help her
“So how far are we going?”
*”c17”*
Wow yes very helpful thank u.
He really did not help her but I don’t think he has ever done that
Freaking comments in any language
Don’t be a douche
@@norseczar27 how is he being a douche?
@@AlCatSplat cuz he was clearly helping her. He was motioning to the dog and trying to guide the woman at the same to me. Yes his communication skills aren’t the best but he was trying to make sure the path was clear and was making sure she got to the plane in time.
My hat off to you, for doing so well under these circumstances. Thank God for Arabella. I think people have a hard time believing that you are blind, I am so sorry. You stayed so positive in your interactions, I don’t know what I would have done. I couldn’t help but feel so frustrated watching this. Thank you for sharing this, it gives me an insight that I would never have otherwise. I’m so sorry, I hope things change for those that need assistance.
Either he’s completely incompetent or just didn’t give a crap. Every time that he waved his hand to signal their next turn, I would cringe so hard. 🥴😂😭
I think he was signaling to the dog though
@@Tyxander yeah, he may have🤔
You have such patience. I love your fantastic attitude...always upbeat, always.
The first guy was giving you hand signals....give me a break. He said he's helped blind people before, really?
You have given me a new perspective.
The whole time he wasn't even near you! Wtf!? Also why did the other guy just ditch you? That's gotta be scary..
Joy I am so sorry! I could hear the anxiousness in your voice with that first man walking you through the airport, with no direction, reassurance or conversation to keep you aware of where he was! I felt nervous for you. And then the man that walked you to the plane did a great job until he just left you without letting you know!
He was just walking so far ahead and not communicating with you at all! How awful 😫 the only issues i have is autism and anxiety, and honestly, this guy wouldnt even have been great to help Guide me! Honestly, I couldnt understand a thing he was saying.
It was extremely challenging, not being able to understand a word he was saying was so frustrating. And the silence, when there is silence in the mist of so much chaos and noise, beeping etc., makes you feel very unsure and nervous
@@JoyRoss I can imagine! And you were both directly trying to tell him to communicate more, as well as dropping clear hints that it's overwhelming with all the sounds and commotion without being able to see. I'm impressed with your composure, but sorry about the poor service there
It seems like English is not his first language.
I suspect so too
Obviously it is not based on how he talks and one time even no response.
@@jorihiukka6483 Not making excuses for him. He could have tried harder. Just saying that English is not his native language.
0:20 *"can you give me some descriptions of what we're coming up to?"*
(crickets)
I’m amazed at your patience with the employee that was supposed to help you through the airport. It obvious more training is needed. You are a lovely and patient lady
Well all I can say is you never know what kind of day someone is having. The gentleman clearly didn’t have experience guiding a blind person and his quietness could have been caused by difficulties with work or family. Luckily you got there safely!
Hi Joy! I’m so happy you posted! I’m also so sorry that the experience you had was terrible! I wanted to let you know how inspirational you are. Even though you were having a hard time you were still so kind to everyone that you came in contact with. I hope you have an amazing day and I look forward to your next video!
this looks terrible!!! i could never imagine what you must’ve went through. i bet that was just absolutely terrifying and confusing. but at least you had aribella there to guide you so i hope that made things a little better. btw, i love watching your videos. it is so interesting to see what it’s like being blind and i applaud you for everything you have accomplished.
the flight attendant that helped was so sweet, I always hope that a blind person will come into my job so i can give them the best guidance, help, and care :) before watching your videos i had never thought of how scary the world could be if you couldnt see with your eyes what was happening around you, all the sounds, movement and confusion! I hope you and airabella have great days today tomorrow and forever!!!
Good grief! That was painful to watch! Good to see the flight attendant was good though.
I don’t know if you’re aware but the guy who ‘helped’ you onto the plane itself kept touching the dogs nose. I appreciate that different guide dog owners have different views on this but that’s a big no no in my partnership because Barney then thinks it’s play time.
Why on Earth were they not offering to guide you? In the UK, our government has said that sighted guide is exempted from all social distancing rules and staff must always offer guiding even if they’re not comfortable. I get the impression that the United States hasn’t offered guidance that is as clear as ours on such points.
The ada covers *reasonable* accomadation. With social distancing. Sighted guide with physical contact likely isn't required. It could still be offered, if the perspn offering is comfortable with that. But it's probably not mandatory
I assume with the nose touches he wasn't sure how else to ensure Arabella's attention? I agree that more training or a verbal check would be better, but he was trying his best, and it was better than the first guy.
These videos are so educational for sighted people! It’s comforting knowing I can help someone, the way they need to be helped. I find myself wanting to describe what you guys are walking towards and coming up to, etc. while I watch these videos. I feel like I so quickly can hear your verbiage and figure out what can be helpful for you, that I don’t understand when these people are just oblivious to what “I’m completely blind” actually means! Your patience is something to be admired, you have a beautiful soul.
This man was doing lots of hands signs instead of talking to you! I don't think he's ever worked with anyone blind before. Very rude attitude. I'm sorry you have to come across people like him.
At one of my first jobs (25 years ago) we had a training session and we all got blindfolded to experience the good and the bad service it was good because we had to experience both sides and that way we knew how and what the other person needed. They should do this at airports, hotels and all the people that have customer service.
I'm in awe when you were seated in the plane and you had the phone looking out the window and you were trying to imagine what was outside. As you were talking it was so pure and innocent. You are such a beautiful person and I didn't think I could love you more then I already did. Thank you for always being a light in this world ❤
This is so relatable because I also use the gentle leader, especially during Covid because Gretchen has not been able to work very much throughout the past six months. Also, Arabella was just a bit anxious when the aircraft was taking off and Gretchen is exactly the same way. I feel so badly for them because they cannot help the slight anxiety and the overwhelming sensations they must feel. The most awesome airport experience I have ever had in my entire life with phenomenal guidance was in Paris, Charles de Gaulle airport. The assistant spoke no English and I don’t speak French but he was absolutely phenomenal. He must have been a mobility instructor in his previous career. LOL! So maybe you can plan a trip to Paris and experience the phenomenal service! Maybe not during the pandemic, now that I think of it. Have a wonderful week and thanks so much for sharing this experience with us! Love, Beverly
Arabella is such an angel! 💕 my heart overflowed when she started backing up down the aisle. What a precious soul! I’m so sorry for what you have to endure while traveling solo. Hopefully we can all learn and grow from this. Love to you from NM.
Oh, brother! The strong silent type and the better man who ended up vanishing into thin air...wow. Oh, well, at least the crew was really nice. :)
You are honestly such a strong brave women! Having the confidence to fly alone is seriously so amazing. I don't even think you know how much courage that takes. Keep going! You go girl!
I think for everyone saying his hand motions were useless, maybe he was trying to direct arabella and not her?
@@danielledewitt1 from the look of the video you see him doing hand motion to get arabellars attention and speaking to direct Joy
@@danielledewitt1 wheres the proof to that? And i said from the look of the video meaning my OPINION
@@danielledewitt1 that proof can be both IT IS MY OPINION i never said it was a FACT cause there is no GUARANTEED PROOF so what you are saying is a OPINION not a FACT
I agree he was looking at the dog
@@danielledewitt1 no he wasn't, his hands were low to the ground for her dog not for her. It was very clear he was motioning to the dog
Arabella backing up 😂😂 You gotta get one of those beepers that semi trucks have for her!
I can see how he was waving his hand and some people comment about it too but I was thinking was he trying to Signal your dog he look down when he would do it looks and sounds stressful sorry you went thou that
I admire your ability to stay joyful and in good spirits even when dealing with such frustration. I feel so flustered just watching this. I can only imagine how trying this is for you going through it. You’re amazing, joy. If I ever witness a blind person who isn’t receiving sufficient help, I will absolutely step in and try to encourage proper techniques or to be the helper if possible. Your videos really do help. Thank you for doing them
Sad that the employee gave bad service he did look in a hurry while it wasn't that busy. even when you said that he needs to give clear instructions of what your surroundings are he just still didn't really do this. I can imagine that it would be so scary when someone doesn't guide you properly. But I hope you have a good day besides this❤
Every time you make it from one point to the next you sigh a sigh of relief, I sigh with you. I’m not blind and I get tense and anxious at airports and even unknown territories everywhere else. You are so brave and we have so much to learn from you ❤️
This is disgusting treatment, she told him she was blind and he still did hand motions, didn't say when he was leaving her, and just made arabella do all of the work. You are an amazing person, you get around so quickly!
i think the hand motions were toward arabella, not her
My dad was born with RP (retinitis pigmentosa) a genetic disorder that caused blindness over time and fortunate for him he always has my mom helping him. Watching this video made me feel a little upset with how your experience was handled Joy and I hope that people with vision can learn from this video. I don't watch as much as I used to but I always enjoy your videos and I hope your family stays safe during this time. -Dan
Joy I’m so happy your back I missed you so much. I think of you often. Thanks for sharing looking forward to your fall decorating. Lol dear 🧡🌻🎃
This made me cry. That man didn't even treat you like a blind person. Like he didn't believe you can't see. And as if the dog knew exactly how to go through security and where exactly they was going. He almost basically ignored you. I'm so sorry you had to go thru this.
i love your videos so much! i am learning so much about the blind community already!! i live with adhd and anxiety, and am wondering how to spread more awareness about neurodiversity. again, you have taught me so much and have helped me bring up the confidence to spread awareness about what i live with! ❤️❤️❤️
I used to work at the airport as a PSA and I once had to help a blind man and his service dog. I was so nervous because I never got trained for it. At one point, this little boy got excited seeing the service dog and almost pounced on him but I stopped him. I felt bad because the blind man almost bumped into us but thankfully it didn’t happen. 🥺 I was so glad to have gotten the opportunity to help him and it’s something that I’ll never forget about.
I wouldn’t be too hard on him. These are difficult times and he tried his best. True that I don’t think English is his first language. We all need to be kind to one another and not bash. I feel bad he has to continue work especially at busy airports during these times. I wouldn’t want to be at the airport working. Good on him for trying and working! I would be more understanding joy
Thank you! So many people are bashing him and it's a bit annoying to read some of these.
Yes, there are some people saying awful things and someone wants to cause harm to him? Ugh.
April thank you ! I was a bit hesitant to respond with a polar view but it needs to be said
I honestly think Joy needs to calm the negative people commenting, and apologize for the title, clarify what she meant for this video, this is not educational it is public shaming.
PlayCountSee Toys TV i totally agree with you
Joy is the one who is actually assisting the assistance that is supposed to be assisting her. You did amazing Joy!
it’s like they totally ignored the fact that you couldn’t see!! like YES they knew but they didn’t think that hard about it.. anyways glad u made it back home safe! :)
You know Joy i’m so sorry you had to go through that. We missed you! Glad to see you back. ❤️ RWA
The one month wait was worth it
My heart is aching. I'm so sorry for this lack of communication and understanding. Good job on you pup!
Oh my goodness that was so confusing, and I'm SIGHTED!
Wow I wish I was there to help you
He was horrible. I'm sorry you had to go through that.
Soon I’m going on a plane across the country and I’m gonna have to bring my blind cane.. I’m scared-
Swirling Fizz don’t be afraid to ask for help! People are there to assist you! You’ll be fine and when it’s over, you’ll realize that it’s just one more thing you have the ability to do without sight!🤗
Diane E :) I can still see a bit but I’m still an accident away from loosing my right eye- if I loose my right eye or a cat scratches it to where it’s gone I’ll be blind- my left eye is pretty bad
I am really impressed at how well you can document your experiences. I can see and I highly doubt I could do as well as you do while so much is going on. This guy leading you through the airport really did such a terrible job, so bad that it made me wonder if he can speak English because you were very clear in explaining your needs and he just didn’t follow through at all. It’s really good that you filmed this to educate people on how to be of better assistance to people that require the help.
This is great you bring awareness that people need to be trained in assisting people that have handicaps.. he acted like the dog was going to follow him and was just doing everything for you as if u could see? It's so confusing what he's doing ..
Despite the bad assistance, you did amazing Joy!
I believe he did the best job he could with the training provided, if any. And, it may have been a little unsettling to him to be filmed the entire time. Also, with the mask muffling voices, it’s just difficult to hear. I am newly visually impaired and have come to realize we are a super minority. So far in my dealings with people, I am literally the first blind person they have ever dealt with. It’s been a learning experience on both sides. I really do not expect sighted people to get it, because before my visual impairment I did not.
I love this connect. Thanks for sharing, hon!
I just wanted to say that I'm super impressed with your recording skills despite being completely blind! You are actually better at filming than most creators on this platform in my opinion! Keep up the great work!!! 💖💖💖
I think he is not knowing English very well and hard to speak with a mask.
You are the most positive person I have ever watched on youtube. A JOY to watch, even though your experience was painful, it is necessary. I am deaf and I use hearing aid in right ear and cochlear implant in the left ear. People can be strange when it comes to dealing with unique ability that we have. I agree with many of the comments that the airport all across the USA should include some form of training on how to work with disabled travelers. I like the blindfold activity to give them a better understanding. Lets include the headset to remove sounds completely, so how do they go about the directions without being able to hear. So many ways to train them for different types of situations.
Finally, a video from you, Joy. Have missed them. Extra happy that Arabella was featured throughout the video. 😊❤
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I'm surprised the person who assisted you at the airport, had worked with a blind person in the past. You tried telling him how to help you but he never changed his approach. They definitely need training in this field.
Happy that you and Arabella reached home safely.
This guy is giving this lady the silent treatment. Absolutely unacceptable. This lady is blind…she can’t see where she’s going, what’s going on, the people traffic. All things you can and should communicate to her. It doesn’t take much energy.
That other gentleman did seem to put some effort into ensuring he was providing the necessary service. Good on him!
I can’t imagine how hard it was honestly I try to close my eyes and walk but I can’t I get scared and have to open them, she is so good at it she can hold on to a dog’s harness vlog and listen carry bags etc you are like a super hero
Haha so funny, but thank you so much! I am a blind professional LOL, I have had almost 13 years of practice :-)
Oml u repkied luv uuuuuu nad y are aamazing
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Your baby Arabella did so good! Even with the awful guidance
The clouds were gorgeous! It wasn’t super sunny out but the sky was this beautiful overcast gray color. The clouds looked like soft cotton. The sky above the clouds was a soft blue. So serene and relaxing.
So weird seeing people being so rude about the first guy being “rude” but praising Joy. Why is the negativity needed? No, he wasn’t the best. But not everyone knows how to guide or properly assist people with a disability. He was not rude, just inexperienced. Instead of talking about how terrible he is, why not make a complaint to these airlines that aren’t properly training their employees that are assigned to guide and assist people with disabilities?
The judgments in the comments make me glad I haven’t had to work with someone who is blind in fear of messing up or not doing it perfectly 🚶♀️ At least Joy has the patience to work with these people and even help them learn sometimes, cause clearly a lot of her viewers do not
She even said he was kind in the description. He’s just very inexperienced and may not be right for that job/task if he’s soft spoken
Her title included the word "Terrible" which set the tone unfortunately =(
PlayCountSee Toys TV “terrible assistance” which we can acknowledge was pretty bad lol. But the assistant himself was not. But yeah, it did unfortunately
I’m so sorry Joy. I’ve been following you for a while and I would really like to say how inspiring you are! You always have a beautiful and positive attitude. You are really making a difference in the world. I have hearing loss so it is really interesting getting the other perspective as I rely on my sight, and your hearing is incredible. You’re amazing Joy! Thank you for your videos :)
honestly, I don't think this video is terrible at all. The young man, I think his name was Abby? Did very very good helping you I thought. Yes there was a language barrier, but you guys did good he really did try his best to help you.
I agree! I think it's unfair that he's painted in such a negative light. There appeared to be a language barrier/inexperience, but he wasn't disrespectful or rude. I think concerns should have been directly expressed to the airline.
I know, and now he's posted for many to see. Hard enough probably for him to have this job. Let's be inclusive. This is not educational to show people what she dealt with (this is not her ideal guide that's obvious), this is public shaming.
I agree. Things should be inclusive across the board. The same way she wants to be held in a certain regard/respected across the board is the same way one would want to be treated with a language barrier. He didn't meet her standards, so it's ok for his face to highlighted on her public platform👀
I work in the PRM (people with reduced mobility) department and majority of the staff I work with have that language barrier. It seems to me that this gentleman is very nervous and hasn’t dealt with blind passengers and their guide dogs. Maybe his supervisors/manager should take note and train him so avoid situations like that occurring again! I’m sorry to this young lady but she seems very genuine, nice and also patient. I’m sorry you had to go through this but hopefully someone day this young man can re watch this and learn from his mistake. He seems very genuine and kind towards the lady “yea ma’am” “thank you ma’am”. Many of us can’t learn from this
At heathrow airport
Omg Arabella going backwards 😂
Poor Aribella. She did so great guiding you with almost no help from that guy. Most of the time, he wouldn’t even walk in front of her. He would just walk beside you, and there were multiple times he was walking behind you! So when random people would walk in front of her, she would automatically be confused and start to follow them. I’m sorry you had to go through such a stressful experience.
I have not seen your videos in a long time! I love you and stay safe!
I'm legally blind and planning my first flight alone for next month. Have to say I was really nervous about navigating the airports alone, going through security, potentially dealing with a last minute change to my gate while at the airport, etc. Your videos have been a real encouragement to me though. Thank you.
WHEN SHE WAS ON THE PLANE THEY ASKED FOR HER SEATING NUMBER AND SHE SAID "UMM LET ME SEE" KEY WORD SEE
SR.Polars not very nice to say that.
They were just doing their job and besides 95% of the those passengers can see, so it's kinda hard to change your words when all you say whole day is what their seat number is.
Blind people use words like see, look, and watch all the time they’re not forbidden. Sighted people always seem to get so freaked out over it.
Soling106 but when a sighted person helping a blind person says “over here/there” people flip out at their choice of words that they also use all the time 🤷♀️
It’s a figure of speech.
Joy you are absolutely amazing.. I get anxiety for you, watching your videos. But you just let it roll off and keep on moving.. Thanks for being such an inspiration. You also have the patience of a saint.
The first guy I saw holding out his hands once like he was pissed and the second guy was just very kind but did leave a bit early but he had so much better service then the first dude. I think the first guy was just uncomfortable too, he did look like it but he should have helped you so much more 😢
I was feeling upset for you
You always emphasize that the person guiding you needs to make sure Arebella keeps following them. It made sense when she stoped for just a quick second to say hi to a guy sitting on a bench. She seems to like people alot. ☺ She does such a fantastic job! A very hard working and friendly dog.
This guy seems like he was trying
In my eyes he was. It wasn't perfect but he did have a camera on him coupled with a language barrier, but that part seems to be missing.
How is walking her into a person at 8:12 trying left or right are simple words he should know.
I appreciate you sharing both good and “not great” experiences because it sharpens my desires and teaches me ways to be a better guide for anyone who may I interact with that is blind, or has any special abilities. ❤️