Salesforce Admin Exam Study Sessions - Service Cloud [6/10]

Live study sessions for the Certified Salesforce Administrator Exam. This is a review of the module 7 from the Prepare for Salesforce Admin Exam course. The goal of the videos in this playlist series is to help you pass the Salesforce Admin exam. If you want to know how to pass, check out the how to pass video at the beginning of the playlist.
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From the Certified Salesforce Admin exam outline knowledge area:
Service and Support Applications 11%
-Describe the capabilities of case management (for example: case, case assignment rules, and queues).
-Given a scenario, identify how to automate case management (for example: support process, case auto-response rules, and case escalation).
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